A guide to Home. and Community Care

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "A guide to Home. and Community Care"

Transcription

1 A guide to Home and Community Care

2 About Us Everyone at the CCAC is dedicated to achieving our vision and mission. Vision: Outstanding care every person, every day. Mission: To deliver a seamless experience through the health system for people in our diverse communities, providing: equitable access, individualized care coordination, and quality health care. The Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC) The HNHB CCAC is: one of 14 CCACs in communities across Ontario, and funded by the Hamilton Niagara Haldimand Brant (HNHB) Local Health Integration Network (LHIN). Your Service Plan My Care Coordinator is: Phone number: Notes:

3 Table Of Contents Welcome to the Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC) How can the CCAC help me?... 1 What does my care coordinator do?... 2 What is a care plan?... 2 What is home care?... 3 Do I pay for CCAC services?... 4 Is there a waiting period?... 4 What can I do?... 4 Who provides my care?... 6 What are my rights and responsibilities?... 6 What if I have questions or concerns?... 8 My service providers are: Service Type Provider Name Phone Number

4 Welcome to the Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC) This booklet is your guide to our services. If you have any questions or need more information, please speak with your CCAC care coordinator. How can the CCAC help me? 1 We help you get the care you need to reach your health goal, be it: staying in your home, avoiding a hospital stay, or getting support when you leave the hospital. We know your community well and can recommend services such as: meal programs, support groups, and other resources to help you live comfortably at home. If you are finding it hard to live by yourself at home, we can help you consider other living arrangements, including long-term care homes. You and your CCAC care coordinator will work together to discover how we can best help you.

5 What does my care coordinator do? Your CCAC care coordinator is a caring professional who will: assess your needs, answer your questions, determine what services you require, develop a care plan to meet your needs, and coordinate your home care services. Care coordinators are regulated health professionals. Your care coordinator may have a background in nursing, social work, occupational therapy, physiotherapy or speech therapy. He or she has also had training in case management. To learn more about care coordinators, please watch our video The CCAC and You: A Relationship You Can Trust on our website: What is a care plan? Your care coordinator will work with you to assess your needs and develop a care plan that is right for you. Your care plan describes your health care goals and helps you access the services, supplies and equipment you need to meet those goals. Your care coordinator may also recommend that you access community services, such as adult day programs or meal delivery programs. Your care coordinator will contact you from time to time to see how you are doing. If your health care needs change in between visits, call your care coordinator. Your care plan can be adjusted to meet your needs. If living on your own is no longer possible, your care coordinator can help you consider other living arrangements. Information about long-term care options is also available on our website at Once you have met the goals in your care plan, you will be discharged from CCAC services. You can reconnect with CCAC again, any time your health care needs change. 2

6 What is home care? 3 Home care refers to the health care services we provide in your home or community. Some examples are: care coordination nursing physiotherapy social work dietetics (food and nutrition therapy) occupational therapy speech therapy personal support. Your CCAC care coordinator will plan and coordinate the services you need. The CCAC and local agencies deliver the services in your home, at a community setting, or in a school (for children and teens). CCAC staff will work with you, your family and your other health care providers, such as: your family doctor, the hospital, service agencies, or a long-term care home. By working as a team, we can help you remain as safe and independent as possible.

7 Do I pay for CCAC services? No. The care we provide is free of charge if you have a valid Ontario Health Card. The Government of Ontario provides the funding for our services. There may be costs related to your care, such as: Equipment: You may need to pay for a walker or other mobility aid. Programs: You may be referred to a program in your community that charges a fee, such as a meal delivery program. Your care coordinator will explain any costs related to your care plan. Is there a waiting period? There may be times when you will need to wait for certain services. This is because of the great demand for service and the limitations on resources. The HNHB CCAC supports nearly 75,000 people each year. If there is a delay in providing your services, your care coordinator will discuss this with you. Together, you can explore your options. If your care needs change at any time, please tell your care coordinator. 4 What can I do? Make the most informed decisions you can about your health care. Your care coordinator will help by giving you lots of information and support. Ultimately, you are in charge of your care, so feel free to ask questions. Take an active role in your care. For more information about your safety visit There you will find information that can answer common questions such as: How can I be involved in my health care? How can I make my home safe?

8 Plan what to do in an emergency. Your care coordinator will discuss the need to make plans for emergencies, such as: a change in your health or that of a family caregiver, or a community emergency, such as a severe snowstorm or blackout. 5 Hand Washing Tips Cleaning your hands is the most effective way to prevent the spread of germs and stay healthier. Regular hand cleaning with either soap and water, or an alcohol-based hand sanitizer will reduce the risk of getting sick for both children and adults. Here are a few tips: Wash your hands with soap and water. Wet your hands first then apply soap. Scrub your hands back and front and in between your fingers for 15 seconds. Sing Happy Birthday to help with timing. Rinse and dry your hands well. If you cannot get to a sink, use a hand sanitizer. Place a quarter size amount in the palm of your hand. Rub your hands back and front and in between your fingers until they are dry. This takes about 15 seconds. The Four Moments for Cleaning Your Hands: Moment 1: Before you start your day, wash your hands before you have contact with other family members. Moment 2: Before you prepare food. Moment 3: After you go to the bathroom, finish housework or gardening or after you cough, sneeze or blow your nose. Moment 4: After contact with other people in public areas such as the grocery store, the doctor s office or your local community centre. Cover Your Cough to stop the spread of germs that can make you and others sick. Cover your mouth and nose with a tissue when you cough or sneeze OR cough or sneeze into your upper sleeve not your hands. Clean your hands after coughing or sneezing with soap and warm water or clean with alcohol-based hand rub.

9 Who provides my care? Your care will be based on the services and supports you need to be independent. For example: If you need help bathing and dressing, a personal support worker will help you do the things you cannot do by yourself. If you have a wound, a nurse will help with your self-care. If balance and walking is a problem, a physiotherapist may teach you how to move safely and regain your strength. You may need more than one type of service and your needs may change over time. Your care coordinator is a regulated health care professional who will assess your changing needs and help you get the right care at the right time. Different people will come to your home or meet you in the community to provide care to you, depending on your needs and the schedules of the service providers. The service providers are partners working with the HNHB CCAC to help you achieve your health care goals. 6 What are my rights and responsibilities? As a CCAC patient, you, your family and your caregiver(s) have rights and responsibilities. You have the right to: be free of mental, physical and financial abuse be treated in a manner that respects your privacy and independence professional care regardless of your ethnic, spiritual, language, lifestyle and cultural preferences take part in determining your services decide which parts of your service plan you agree to a clear explanation of the services you will receive and who will provide them

10 express concerns about your service and decisions affecting your care without fear of retribution printed instructions about how to appeal HNHB CCAC decisions confidentiality. As required by law in Ontario, the HNHB CCAC will protect the privacy of your personal health information. For more information, go to our website at Click Getting Care / Patient Resources / Patient Privacy. You have a responsibility to: 7 treat your CCAC and service provider staff with courtesy and respect, free from discrimination or harassment agree to let us determine your needs and authorize services provide all information required help develop your care plan follow the agreed-upon plan be available to receive services at the agreed-upon time or tell your service provider if you are not available tell us about any changes in your situation that could affect your care goals (for example, hospital stays) return any CCAC or service provider equipment promptly provide a safe working environment for your care coordinator and service providers. A safe working environment includes: securing pets during visits if requested, not smoking during visits, and making sure that walkways to your home are well lit, and clear of ice and snow or other hazards.

11 What if I have questions or concerns? Your feedback is very important to us. Hearing from patients and caregivers helps us to improve the quality of care we provide and creates a better care experience for all CCAC patients. Contact your care coordinator if you have any concerns or complaints, or if something is going particularly well. Or, if you prefer, call the CCAC office nearest to you and speak with the client services manager. If you are unable to resolve a concern or complaint by speaking with CCAC staff, you may call the Long-Term Care Action Line: This government service is provided by the Ministry of Health and Long-Term Care. Certain decisions can also be appealed through a body called the Health Services Appeal and Review Board (HSARB). For more detailed information about the process please contact your care coordinator or visit our website The CCAC does regular patient satisfaction surveys. If you are asked to take part, we hope you will give us your feedback. 8 Contacting your care coordinator Keep your care coordinator s name and phone number handy. You can call your care coordinator any time you have questions or concerns. It is important to tell your care coordinator if there are any changes to your health. Then, she or he can assess your needs and change your care plan if needed. If your care coordinator is out of the office, other CCAC team members will help you. Contacting your service providers Keep a list of phone numbers of organizations that send people to provide your care, such as your nursing agency or therapy provider. If you need to reschedule a visit or if you have questions about a specific service, please contact your service provider agency directly.

12 Be Involved in Your Health Care Be involved in your health care. Speak up if you have questions about your care. Tell your health care team about your past illnesses and your current health condition. Have all of your medicines with you at every health care appointment. Tell your health care team if you have ever had a reaction to any medicines or food. Following a medical appointment or hospital stay, be sure you know what to do when you return home. For more information about your safety, please visit the safety tips page on our website: How to Contact Us Call the HNHB CCAC toll free number: or contact the office in your area: Brant Burlington Haldimand-Norfolk Hamilton Niagara Funding support provided by: E01/14

VRE. Living with. Learning how to control the spread of Vancomycin-resistant enterococci (VRE)

VRE. Living with. Learning how to control the spread of Vancomycin-resistant enterococci (VRE) VRE Living with Learning how to control the spread of Vancomycin-resistant enterococci (VRE) CONTENTS IMPORTANT VRE is a serious infection that may become life-threatening if left untreated. If you or

More information

Safety FIRST: Infection Prevention Tips

Safety FIRST: Infection Prevention Tips Reading Hospital Safety FIRST: Infection Prevention Tips Reading Hospital is committed to providing high quality care to our patients. Your healthcare team does many things to help prevent infections.

More information

THE ROYAL HOSPITAL DONNYBROOK. General Rehabilitation Unit Information Leaflet

THE ROYAL HOSPITAL DONNYBROOK. General Rehabilitation Unit Information Leaflet THE ROYAL HOSPITAL DONNYBROOK General Rehabilitation Unit Information Leaflet Patient s Name: Admission Date: Information pack given by (Sign): Table of Contents 1.0 Welcome... 3 2.0 About the General

More information

How can you protect yourself from infections?

How can you protect yourself from infections? How can you protect yourself from infections? Your Infection Prevention Guide www.esrdncc.org Table of Contents Preventing an infection is an important part of your kidney care...3 Things you can do...4

More information

Health Care Observer Program Patient Privacy and Safety Education

Health Care Observer Program Patient Privacy and Safety Education Health Care Observer Program Patient Privacy and Safety Education Program Overview The health care observer program at The Nebraska Medical Center, UNMC Physicians, the University of Nebraska Medical Center

More information

Eating Disorders Program

Eating Disorders Program Eating Disorders Program Guidelines for families and Support persons St. Paul s Hospital A program for people who struggle with: Anorexia Nervosa Bulimia Nervosa EDNOS (Eating Disorder Not Otherwise Specified)

More information

Purpose: Kindergarten First Grade Learning Objectives Supplies Needed:

Purpose: Kindergarten First Grade Learning Objectives Supplies Needed: Hand Washing Lesson Purpose: Increase awareness and improve effectiveness of hand washing Hawaii Department of education Content Standards: Health Kindergarten K-2.1.7 Describe the benefits associated

More information

Welcome to 5 South Geriatric Psychiatry

Welcome to 5 South Geriatric Psychiatry Welcome to 5 South Geriatric Psychiatry Toronto Rehab For patients, families and caregivers Welcome to 5 South, the Geriatric Psychiatry Program at Toronto Rehab. This booklet will give you more information

More information

Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for

Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for your discharge or transfer from hospital. Healthcare professionals

More information

Moving to a hospital or skilled nursing facility

Moving to a hospital or skilled nursing facility H Moving to a hospital or skilled nursing facility What to expect when you have MRSA (Methicillin-resistant Staphylococcus aureus) A booklet for patients, residents, family members, and caregivers About

More information

`e Patient Care Partnership

`e Patient Care Partnership `e Patient Care Partnership Understanding Expectations, Rights and Responsibilities What to expect during your hospital stay: High quality hospital care. A clean and safe environment. Involvement in your

More information

Rehabilitation Unit 4C

Rehabilitation Unit 4C If you have any questions please do not hesitate to ask any team member for assistance Your Room Phone Number is: Rehabilitation Unit 4C Rehab 4C Trillium - Mississauga 100 Queensway West Mississauga,

More information

Your Guide to. Home Care Services in Manitoba

Your Guide to. Home Care Services in Manitoba Table of Contents Information/Eligibility............... 1 Assessment........................ 2 Care Planning and Co-ordination... 2 Services... 3 Personal Care Assistance Home Support Health Care In-home

More information

Spine and Orthopedic Surgery Unit Hamilton General Hospital. Information for patients and their families

Spine and Orthopedic Surgery Unit Hamilton General Hospital. Information for patients and their families Spine and Orthopedic Surgery Unit Hamilton General Hospital Information for patients and their families Curing - Caring - Comforting 905-527-4322, ext. 46650 Table of contents Page About 6 West... 1 Health

More information

What Is. Norovirus? Learning how to control the spread of norovirus. Web Sites

What Is. Norovirus? Learning how to control the spread of norovirus. Web Sites Web Sites Centers for Disease Control and Prevention (CDC) http://www.cdc.gov/norovirus/index.html Your Local Health Department http://www.azdhs.gov/diro/lhliaison/countymap.htm What Is Ocument dn Norovirus?

More information

Schedule 3. Services Schedule. Personal Support and Homemaking

Schedule 3. Services Schedule. Personal Support and Homemaking Schedule 3 Services Schedule Personal Support and Homemaking TABLE OF CONTENTS Page 1 of 46 ARTICLE 1 INTERPRETATION... 4 ARTICLE 2 ARTICLE 3 1.1 Definitions... 4 1.2 Supplementing the General Conditions...

More information

A Guide for Transitioning to Home After a Rehab Stay

A Guide for Transitioning to Home After a Rehab Stay A Guide for Transitioning to Home After a Rehab Stay Transitioning home after a rehab stay can present unique challenges for patients and/or their caregivers. Patients who have had a debilitating illness

More information

Patient s Handbook. Provincial Rehabilitation Unit ONE ISLAND HEALTH SYSTEM ONE ISLAND FUTURE 11HPE41-30364

Patient s Handbook. Provincial Rehabilitation Unit ONE ISLAND HEALTH SYSTEM ONE ISLAND FUTURE 11HPE41-30364 Patient s Handbook Provincial Rehabilitation Unit ONE ISLAND FUTURE ONE ISLAND HEALTH SYSTEM 11HPE41-30364 REHABILITATION EQUIPMENT USED ON UNIT 7 During a patient s stay on Unit 7, various pieces of

More information

Provincial Rehabilitation Unit. Patient Handbook

Provincial Rehabilitation Unit. Patient Handbook Provincial Rehabilitation Unit Patient Handbook ONE ISLAND FUTURE ONE ISLAND HEALTH SYSTEM Welcome to Unit 7, the Provincial Rehabilitation Unit. This specialized 20 bed unit is staffed by an interdisciplinary

More information

INFLUENZA (FLU) Flu and You

INFLUENZA (FLU) Flu and You Influenza (Flu) What is the flu? The flu is an illness caused by flu viruses. The flu may make people cough and have a sore throat and fever. They may also have a runny or stuffy nose, feel tired, have

More information

After Your Retina Surgery

After Your Retina Surgery 2011 After Your Retina Surgery Eye Care Centre Please bring this booklet to the hospital with you on the day of your operation. After Your Retina Surgery After Surgery... 2 Gas or air injection... 2 Managing

More information

Sanitary Food Preparation & Safe Food Handling

Sanitary Food Preparation & Safe Food Handling 70 Feeding Infants 10 Sanitary Food Preparation & Safe Food Handling Babies are more susceptible to bacteria than older children, and unsanitary food conditions can cause serious infections. General cleanliness,

More information

YOUR RIGHTS RESPONSIBILITIES TO OUR PATIENTS. Patients and families come first. We are here to serve with respect, compassion, and honesty.

YOUR RIGHTS RESPONSIBILITIES TO OUR PATIENTS. Patients and families come first. We are here to serve with respect, compassion, and honesty. TO OUR PATIENTS YOUR RIGHTS & RESPONSIBILITIES Patients and families come first. We are here to serve with respect, compassion, and honesty. We will try to do our best today, and do better tomorrow. We

More information

Healthcare workers report that various factors contribute to poor compliance with hand hygiene. These include:

Healthcare workers report that various factors contribute to poor compliance with hand hygiene. These include: RISKTOPICS Hand hygiene in the healthcare setting January 2013 Proper hand hygiene is the best way to keep from getting sick and prevent germs from being spread to others. For hospitals, nursing homes

More information

Table of Contents. Before admission to hospital... 2. The hospital setting... 2. During your stay in hospital... 2. Before you leave the hospital...

Table of Contents. Before admission to hospital... 2. The hospital setting... 2. During your stay in hospital... 2. Before you leave the hospital... Table of Contents Page Before admission to hospital... 2 The hospital setting... 2 During your stay in hospital... 2 Before you leave the hospital... 4 The discharge summary... 4 Resources... 5 You, as

More information

Complete Senior Care is redefining the aging journey.

Complete Senior Care is redefining the aging journey. Program of All-Inclusive Care for the Elderly (PACE) Complete Senior Care is redefining the aging journey. We are committed to providing customized care to help seniors live with dignity and independence

More information

Medical stability Ability to participate and learn Consent and willingness to participate

Medical stability Ability to participate and learn Consent and willingness to participate A Guide to Inpatient Rehabilitation Our Facility St. Joseph s Health Centre is a fully accredited healthcare organization specializing in Rehabilitation, Long-Term Care, and Complex Continuing Care. We

More information

your service your say What you can expect from your health service and what you can do to help National Healthcare Charter people caring for people

your service your say What you can expect from your health service and what you can do to help National Healthcare Charter people caring for people National Healthcare Charter your service your say What you can expect from your health service and what you can do to help people caring for people 1 An Roinn Sláinte DEPARTMENT OF HEALTH Contents Glossary

More information

Advice if you are placed in home quarantine.

Advice if you are placed in home quarantine. Advice if you are placed in home quarantine. Why have I been asked to go into home quarantine? You have been asked to go into home quarantine because you have symptoms that make us suspect you may have

More information

Henry the Hand School Skit

Henry the Hand School Skit Henry the Hand School Skit (We encourage the Facilitator to use an assembly program, preferably with multiple grade levels present. Kindergarten through 3 rd grades are most receptive and also very effective

More information

3. Jackson Health System workers receive information about patient s rights and responsibilities when they begin working at the hospital or clinic.

3. Jackson Health System workers receive information about patient s rights and responsibilities when they begin working at the hospital or clinic. The Patient s Bill of Rights and Responsibilities Jackson Health System The healthcare facilities of the Jackson Health System support the Patient s Bill of Rights and Responsibilities, which are recognized

More information

Parent Information Package

Parent Information Package Applied Behaviour Analysis Services and Supports Serving the Hamilton, Brant, Haldimand, Norfolk and Niagara areas Parent Information Package Dear Parent, Legal Guardian or Care Provider: Please read this

More information

This Handbook for Clients can be found online at www.viha.ca/hcc.

This Handbook for Clients can be found online at www.viha.ca/hcc. Home and Community Care Handbook for Clients Third edition, May 2015 Second edition, October 2011 (revised January 2014) First edition, February 2009 (revised February 2010) Home and Community Care Island

More information

BRHS Transition Care Program Client Information

BRHS Transition Care Program Client Information The information in this brochure has been adapted from the Transition of Care Program Information Booklet developed by Orbost Regional health Service. It is intended as a guide to one of the services provided

More information

Erie St. Clair Community Care Access Centre Planning for Long-Term Care When living at home is no longer possible

Erie St. Clair Community Care Access Centre Planning for Long-Term Care When living at home is no longer possible Erie St. Clair Community Care Access Centre Planning for Long-Term Care When living at home is no longer possible esc.ccac-ont.ca 310-2222 The Erie St. Clair CCAC Table of Contents The Erie St. Clair Community

More information

Short Term Support & Rehabilitation Team

Short Term Support & Rehabilitation Team Short Term Support & Rehabilitation Team A short-term service to promote reablement and maximise independent living at home Royal Borough of Windsor and Maidenhead Adult and Community Services Directorate

More information

MRSA Positive. An information guide

MRSA Positive. An information guide TO PROVIDE THE VERY BEST CARE FOR EACH PATIENT ON EVERY OCCASION MRSA Positive An information guide MRSA Positive What is MRSA? Staphylococcus aureus is a germ often found on the skin and up the nose of

More information

MRSA. Living with. Acknowledgements. (Methicillin-Resistant Staphylococcus aureus)

MRSA. Living with. Acknowledgements. (Methicillin-Resistant Staphylococcus aureus) How can I keep myself healthy? Hand washing and use of an alcohol-based hand sanitizer are the primary way to prevent acquiring or transmitting bacteria. If you get a cut or scrape, wash it well with soap

More information

Hygiene and Infection. Control advice in the home

Hygiene and Infection. Control advice in the home Introduction The Infection Control Department Mid-Western Regional Hospital, Ennis, wrote this booklet with Clare Primary Community and Continuing Care and C-Diff Patients and Families Group. This booklet

More information

All care Health Services News

All care Health Services News December 2006 MESSAGE FROM THE PRESIDENT All care Health Services News I am pleased to advise that CanCare Health Services has acquired Allcare Health Services on June 1, 2006. CanCare and Allcare have

More information

CYTOTOXIC PRECAUTIONS A GUIDE FOR PATIENTS & FAMILIES

CYTOTOXIC PRECAUTIONS A GUIDE FOR PATIENTS & FAMILIES Perth and Smiths Falls District Hospital Attention: Manager, Quality 60 Cornelia Street, West Smiths Falls, Ontario K7A 2H9 CYTOTOXIC PRECAUTIONS A GUIDE FOR PATIENTS & FAMILIES This guide has been prepared

More information

MISSION, VISION, AND VALUES

MISSION, VISION, AND VALUES Welcome! All of us at Lapeer Regional Medical Center appreciate your decision to entrust us with your medical care. We take pride in delivering high quality, compassionate care and want you to have an

More information

Amputee Rehabilitation Program. Regional Rehabilitation Centre at the Hamilton General Hospital

Amputee Rehabilitation Program. Regional Rehabilitation Centre at the Hamilton General Hospital Amputee Rehabilitation Program Regional Rehabilitation Centre at the Hamilton General Hospital Table of Contents Page Introduction... 1 Getting ready to start the Amputee Rehabilitation Program... 1 The

More information

Be Prepared to Go Home Booklet

Be Prepared to Go Home Booklet Be Prepared to Go Home Booklet Before you leave the hospital, we want to make sure you feel ready to be at home During your hospital stay, your doctors and nurses will make sure to answer your questions

More information

Please, Wash Your Hands! We have a huge in issue in this world today and I don t think it gets addressed as

Please, Wash Your Hands! We have a huge in issue in this world today and I don t think it gets addressed as Britney Boykin Persuasive Speech Please, Wash Your Hands! We have a huge in issue in this world today and I don t think it gets addressed as much as it should. Since we were little bitty we have been taught

More information

Patient Flow Pressures

Patient Flow Pressures Patient Flow Pressures Presentation to Board of Directors Hamilton Niagara Haldimand Brant Local Health Integration Network December 11, 2013 Patient Flow (in this context) Refers to the movement of individuals

More information

Welcome to B2 North Stroke Rehabilitation

Welcome to B2 North Stroke Rehabilitation Welcome to B2 North Stroke Rehabilitation B2 North is the stroke rehabilitation unit in the Regional Rehabilitation Centre at Hamilton General Hospital. You will continue to work on your rehabilitation

More information

After Your Gastrectomy

After Your Gastrectomy After Your Gastrectomy UHN Information for patients and families Read this information to learn: what a gastrectomy is how to care for yourself what problems to look out for who to call if you have any

More information

Admission to Inpatient Rehabilitation (Rehab) Services

Admission to Inpatient Rehabilitation (Rehab) Services Family Caregiver Guide Admission to Inpatient Rehabilitation (Rehab) Services What Is Rehab? Your family member may have been referred to rehab after being in a hospital due to acute (current) illness,

More information

Rehab-to-Home Discharge Guide

Rehab-to-Home Discharge Guide Family Caregiver Guide Rehab-to-Home Discharge Guide In Rehab: Planning for Discharge The best time to start planning for discharge is just after your family member is admitted. While it may seem too soon

More information

For Family Caregivers: Leaving the Hospital and Going Where?

For Family Caregivers: Leaving the Hospital and Going Where? Family Caregiver Guide For Family Caregivers: Leaving the Hospital and Going Where? Planning for care after a discharge is often stressful. A thoughtful discussion with a knowledgeable professional can

More information

Wash your Hands. and stay well

Wash your Hands. and stay well Wash your Hands and stay well Why all the fuss about washing our hands? Bugs and germs are so small we cannot see them They are everywhere... some are good and some are bad... and there are many different

More information

Welcome to the Pediatric Eating Disorders Program Information about the Day Hospital Program

Welcome to the Pediatric Eating Disorders Program Information about the Day Hospital Program Welcome to the Pediatric Eating Disorders Program Information about the Day Hospital Program The Pediatric Eating Disorders Program Hamilton Health Sciences, 2013 Table of contents Topic Page What is Day

More information

Care Team. Ministry Module

Care Team. Ministry Module Care Team This Mission Module is provided through a Partnership with The Care Communities, a registered DBA of The Interfaith Care Alliance, of Austin, TX and Caregiving Ministries, a division of FamilyCare

More information

Consumer Guide. Assisted living and residential care facilities

Consumer Guide. Assisted living and residential care facilities OREGON DEPARTMENT OF HUMAN SERVICES: Seniors and People with Disabilities Oregon Consumer Guide Assisted living and residential care facilities PAGE ii CONSUMER GUIDE for Assisted Living and Residential

More information

75% 17% 6% 1% 1% 94% 6% 77% 9% 2% 1% 90% 9% 1%

75% 17% 6% 1% 1% 94% 6% 77% 9% 2% 1% 90% 9% 1% Plateau Pediatrics Patient Satisfaction Survey Website Summary 2014 Plateau Pediatrics conducted our annual patient satisfaction survey in May of 2014. Similar to previous surveys, this was a one page,

More information

My Spinal Surgery: Going Home

My Spinal Surgery: Going Home My Spinal Surgery: Going Home The Spinal Surgery Team has prepared this insert containing information to help prepare you and your family for going home after your spinal surgery. Please visit the UHN

More information

Fine jewelry is rarely reactive, but cheaper watches, bracelets, rings, earrings and necklaces often contain nickel.

Fine jewelry is rarely reactive, but cheaper watches, bracelets, rings, earrings and necklaces often contain nickel. BEFORE SURGERY What should I do to prepare for my surgery? Arrange for a family member or friend to accompany you to the hospital on the day of your surgery. Cancel any dental appointments that fall within

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

WELCOME. t o Alta View Hospital

WELCOME. t o Alta View Hospital WELCOME t o Alta View Hospital Bryan Johnson Hospital Administrator Welcome to Alta View Hospital Thank you for choosing Alta View Hospital for your healthcare needs. We have served the communities in

More information

Planning for 2009 H1N1 Influenza. A Preparedness Guide for Small Business

Planning for 2009 H1N1 Influenza. A Preparedness Guide for Small Business 09 Planning for 2009 H1N1 Influenza A Preparedness Guide for Small Business Table of Contents 02 Foreword 03 Introduction 04 How to Write Your Plan 05 Keeping Healthy: 10 Tips for Businesses 06 Keeping

More information

Introduction to One Care. MassHealth plus Medicare. www.mass.gov/masshealth/onecare

Introduction to One Care. MassHealth plus Medicare. www.mass.gov/masshealth/onecare Introduction to One Care MassHealth plus Medicare www.mass.gov/masshealth/onecare Overview of One Care Starting in fall 2013, MassHealth and Medicare will join together with health plans in Massachusetts

More information

Joint Replacement 101. Ohio Valley Medical Center and East Ohio Regional Hospital Pre- surgical Class for Total Joint Replacements

Joint Replacement 101. Ohio Valley Medical Center and East Ohio Regional Hospital Pre- surgical Class for Total Joint Replacements Joint Replacement 101 Ohio Valley Medical Center and East Ohio Regional Hospital Pre- surgical Class for Total Joint Replacements Ohio Valley Medical Center and East Ohio Regional Hospital are both certified

More information

Surgical site (operation wound) infection

Surgical site (operation wound) infection Information for patients This leaflet can be made available in other formats including large print, CD and Braille and in languages other than English, upon request. This leaflet tells you about surgical

More information

Living with MRSA. Things to remember about living with MRSA: This is really serious. I need to do something about this now!

Living with MRSA. Things to remember about living with MRSA: This is really serious. I need to do something about this now! Things to remember about living with MRSA: 1. Wash your hands often. 2. Take care of yourself: Eat right, exercise, quit smoking, and avoid stress. 3. Take good care of your skin. 4. Keep skin infections

More information

Asthma and COPD Awareness

Asthma and COPD Awareness Asthma and COPD Awareness Molina Breathe with Ease sm and Chronic Obstructive Pulmonary Disease Molina Healthcare of Michigan Fall 2012 Importance of Controller Medicines Asthma is a disease that causes

More information

Inpatient Rehabilitation Guidebook

Inpatient Rehabilitation Guidebook Inpatient Rehabilitation Guidebook Welcome to Alta Bates Summit Medical Center s Regional Rehabilitation Program Our experienced and caring team will provide you with outstanding care as you begin your

More information

Learning About MRSA. 6 How is MRSA treated? 7 When should I seek medical care?

Learning About MRSA. 6 How is MRSA treated? 7 When should I seek medical care? IMPORTANT MRSA is a serious infection that can become life-threatening if left untreated. If you or someone in your family has been diagnosed with MRSA, there are steps you need to take now to avoid spreading

More information

CLEAN Your HandS. A Safe and Useful Guide to Proper Hand Cleaning Techniques

CLEAN Your HandS. A Safe and Useful Guide to Proper Hand Cleaning Techniques CLEAN Your HandS A Safe and Useful Guide to Proper Hand Cleaning Techniques Have you CLEANED your hands? This question is heard in many homes and daycare centres throughout Canada several times a day.

More information

Member Rights and Responsibilities Medicaid Fraud and Abuse Advance Directives. Serving Durham, Wake, Cumberland and Johnston Counties

Member Rights and Responsibilities Medicaid Fraud and Abuse Advance Directives. Serving Durham, Wake, Cumberland and Johnston Counties Member Rights and Responsibilities Medicaid Fraud and Abuse Advance Directives Rights and Responsibilities All members of the Alliance Health Plan have a number of rights and responsibilities Member Rights

More information

H1N1 Swine Flu. The H1N1 flu is also called the Swine Flu. Here is some important. how it is spread, how to protect yourself and others

H1N1 Swine Flu. The H1N1 flu is also called the Swine Flu. Here is some important. how it is spread, how to protect yourself and others H1N1 Swine Flu The H1N1 flu is also called the Swine Flu. Here is some important information about this flu: how it is spread, how to protect yourself and others what to do if you get it. What is H1N1?

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

Home based rehabilitation

Home based rehabilitation Sutton and Merton Community Services Home based rehabilitation Community Rehabilitation Team Patient information NHS Sutton and Merton Vision Our vision is to promote independence and provide excellent

More information

Choosing a Nursing Home: What to Look For, What to Ask.

Choosing a Nursing Home: What to Look For, What to Ask. Choosing a Nursing Home: What to Look For, What to Ask. When considering moving Mom into a nursing home, you should determine Mom s specific needs and your specific family situation as well as what aspects

More information

National Stroke Association s Guide to Choosing Stroke Rehabilitation Services

National Stroke Association s Guide to Choosing Stroke Rehabilitation Services National Stroke Association s Guide to Choosing Stroke Rehabilitation Services Rehabilitation, often referred to as rehab, is an important part of stroke recovery. Through rehab, you: Re-learn basic skills

More information

Acute Care for Elders (ACE)

Acute Care for Elders (ACE) Acute Care for Elders (ACE) Providing Excellence in Care for Older Patients/Families Vancouver General Hospital 899 West 12th Avenue Vancouver BC V5Z 1M9 Tel: 604-875-4111 Our Purpose The Phyllis Howard

More information

Medical Rehabilitation. Rehabilitation Unit

Medical Rehabilitation. Rehabilitation Unit Medical Rehabilitation Rehabilitation Unit Medical Rehabilitation The purpose of this handout is to give you information about University Hospital s Rehabilitation Unit (2 North or 2N). It will explain:

More information

www.carepathways.com - Assisted Living Checklist

www.carepathways.com - Assisted Living Checklist www.carepathways.com - Assisted Living Checklist First Impression Do you like the facility's location and outward appearance? Is the facility convenient for frequent visits by family and friends? Is the

More information

Brain Injury Community Re-entry (Niagara) Inc. Know Your Rights Booklet

Brain Injury Community Re-entry (Niagara) Inc. Know Your Rights Booklet Brain Injury Community Re-entry (Niagara) Inc. Know Your Rights Booklet Table of Contents INTRODUCTION... 1 SECTION 1 YOUR RIGHTS 1. Courtesy, Respect and Freedom from Abuse... 2 2. Privacy and Freedom

More information

Health Facilities Division Brochures

Health Facilities Division Brochures Health Facilities Division Brochures Selecting and Working with a Home Health Agency A Guide for Medicare/Medicaid Beneficiaries Mission Statement of the Health Facilities Division: We are responsible

More information

Express those spiritual beliefs and cultural practices that do not harm or interfere with the planned course of medical therapy for you.

Express those spiritual beliefs and cultural practices that do not harm or interfere with the planned course of medical therapy for you. Patient Rights The Palo Alto Medical Foundation (PAMF) is committed to providing high quality, costeffective health care to our patients. We believe every patient deserves to be treated with respect, dignity

More information

How to choose the right health care agency for your loved one

How to choose the right health care agency for your loved one 1 CONSUMER AWARENESS GUIDE How to choose the right health care agency for your loved one HOSPICE (Page 2) HOME HEALTH CARE (Page 9) PERSONAL CARE (Page 12) There are hundreds of home health agencies in

More information

Case Management Department

Case Management Department Hospital for Special Surgery Case Management Department Will Strive Through Careful Planning And Coordination to Ensure the Highest Quality Patient Services Utilizing Appropiate Resources to Maximize Patient

More information

Let s Keep You Home. Sleep in your own bed. have a nap in your favourite chair. eat at your own table

Let s Keep You Home. Sleep in your own bed. have a nap in your favourite chair. eat at your own table Let s Keep You Home Sleep in your own bed have a nap in your favourite chair eat at your own table Fraser Health Home Health knows that home is the best place to be. With a bit of help, even with a chronic

More information

PATIENT HANDBOOK CHASEBREXTON.ORG 410-837-2050

PATIENT HANDBOOK CHASEBREXTON.ORG 410-837-2050 PATIENT HANDBOOK CHASEBREXTON.ORG 410-837-2050 YOUR HEALTH CARE TEAM AT CHASE BREXTON, WE BELIEVE IN PARTNERING WITH YOU TO HELP YOU REACH YOUR HEALTH CARE GOALS. AS PARTNERS, WE ASK THAT YOU TAKE AN ACTIVE

More information

RQIA. Mental Health and Learning Disability. Patient Experience Interviews Report. Slievemore Nursing Unit. Western Health & Social Care Trust

RQIA. Mental Health and Learning Disability. Patient Experience Interviews Report. Slievemore Nursing Unit. Western Health & Social Care Trust RQIA Mental Health and Learning Disability Patient Experience Interviews Report Slievemore Nursing Unit Western Health & Social Care Trust 15 April 2014 1 Table of Contents 1.0 Introduction 3 1.1 Purpose

More information

Nursing Homes and Assisted Living: Compare Because You Care

Nursing Homes and Assisted Living: Compare Because You Care Nursing Homes and Assisted Living: Compare Because You Care Linda Jennings RN, BS, NHA Director of Quality and Regulatory Affairs Tennessee Health Care Association 2809 Foster Avenue Nashville, TN 37210

More information

Mom s Stomach Flu Survival Guide

Mom s Stomach Flu Survival Guide Mom s Stomach Flu Survival Guide The Advice You Need To Help Manage Your Child s Misbehaving Belly When a misbehaving belly causes diarrhea and vomiting, your main focus is helping your child feel better

More information

WHEN TO WASH YOUR HANDS

WHEN TO WASH YOUR HANDS WHEN TO WASH YOUR HANDS Before eating or preparing food After using the toilet After blowing your nose After handling garbage or trash After touching pets or animals After touching shared objects Before

More information

Facts you should know about pandemic flu. Pandemic Flu

Facts you should know about pandemic flu. Pandemic Flu Facts you should know about pandemic flu Pandemic Flu What s this brochure all about? This brochure provides information about pandemic flu. It gives the answers to 10 important questions concerning an

More information

JOB DESCRIPTION. Rehabilitation Assistant Stroke Rehab/Elderly Rehab/ Fracture Rehab Team. Belfast Trust (rotational through Intermediate Care)

JOB DESCRIPTION. Rehabilitation Assistant Stroke Rehab/Elderly Rehab/ Fracture Rehab Team. Belfast Trust (rotational through Intermediate Care) JOB DESCRIPTION POST: LOCATION: Rehabilitation Assistant Stroke Rehab/Elderly Rehab/ Fracture Rehab Team Belfast Trust (rotational through Intermediate Care) GRADE: Band 3 REPORTS TO: RESPONSIBLE TO: Co-Ordinator

More information

Assessment and services from your local council in England

Assessment and services from your local council in England Guide Guide 12 Assessment and services from your local council in England This guide explains about how to ask for a needs assessment and what support services you may receive from your local council if

More information

Going Home after Rehab: A Family Caregiver s Guide

Going Home after Rehab: A Family Caregiver s Guide Family Caregiver Guide Going Home after Rehab: A Family Caregiver s Guide Discharge from a rehabilitation (rehab) facility to home can be hard for all involved. Your family member may still need a lot

More information

Plateau Pediatrics Patient Satisfaction Survey Website Summary 2015. Survey Results

Plateau Pediatrics Patient Satisfaction Survey Website Summary 2015. Survey Results Plateau Pediatrics Patient Satisfaction Survey Website Summary 2015 Plateau Pediatrics conducted another patient satisfaction survey for two weeks in April of 2015. Similar to previous surveys, this was

More information

Be a Healthy Hero! Healthy Habits in the Classroom A Lesson Plan

Be a Healthy Hero! Healthy Habits in the Classroom A Lesson Plan Be a Healthy Hero! Healthy Habits in the Classroom A Lesson Plan Grade level: Kindergarten 3 rd Grade Duration: Approximately 60 minutes Materials: Spray bottle Cleaning cloth/cleaning wipe Paint (recommendation:

More information

FAMILY ADULT DAY CARE CERTIFICATION STANDARDS CHECKLIST

FAMILY ADULT DAY CARE CERTIFICATION STANDARDS CHECKLIST DEPARTMENT OF HEALTH SERVICES Division of Quality Assurance F-62611 (Rev. 07/08) STATE OF WISCONSIN FAMILY ADULT DAY CARE CERTIFICATION STANDARDS CHECKLIST NOTE: These standards apply when adult day care

More information

Medicare and Home Health Care

Medicare and Home Health Care Medicare and Home Health Care This is the official government booklet that explains... How to find and compare home health agencies. The Medicare home health benefit and who is eligible. What is covered

More information

How We Make Sure You Get the Best Health Care

How We Make Sure You Get the Best Health Care How We Make Sure You Get the Best Health Care Table of Contents Quality Improvement... 1 Care Management... 2 Utilization Management: Working to Get You Covered and Necessary Care... 3 Behavioral Health...

More information

Pandemic Influenza: A Guide for Individuals and Families

Pandemic Influenza: A Guide for Individuals and Families Pandemic Influenza: A Guide for Individuals and Families GET INFORMED. BE PREPARED. This guide is designed to help you understand the threat of a pandemic influenza outbreak in our community. It describes

More information

Protect Your Family. and Friends from. The TB Contact Investigation TUBERCULOSIS

Protect Your Family. and Friends from. The TB Contact Investigation TUBERCULOSIS Protect Your Family TB and Friends from TUBERCULOSIS The TB Contact Investigation What s Inside: Read this brochure today to learn how to protect your family and friends from TB. Then share it with people

More information