14 yrs Social Work Experience Owner of Home Health Care Agency 8 yrs Family Support Coordinator

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Felicia Norman
8 years ago
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1 Personalized Nursing LIGHT House s New Case Management Services for WCHO Consumers Presenters Julie Merriman, MA, CAAC, LPC Dawn Guzdial, LLBSW Taylor Arbuckle, BSSW, LSW

2 Staff Introductions Julie Merriman, MA, CAAC, LPC Supervisor of Case Management Program 12 yrs of experience in Substance Abuse Field 12 years of professional experience in Domestic Violence Dawn Guzdial, LLBSW 14 yrs Social Work Experience Owner of Home Health Care Agency 8 yrs Family Support Coordinator Taylor Arbuckle, BSSW, LSW 2 yrs of experience in Substance Abuse and Prevention Home Health Care Field Social Work Administrator and Caregiver Personal/Professional Experience with Veterans

of Home Health Care Agency 8 yrs Family Support Coordinator Taylor Arbuckle, BSSW, LSW 2 yrs of experience in Substance

3 PNLH s Mission Statement to be an innovative and effective substance counseling program (utilizing the Personalized Nursing LIGHT Model) that strives for excellence clinically, as well as administratively. Specifically, our intention is to: Increase Client Well-being Decrease Addiction Severity Contribute Positively to Society PNLH has served over 4,500 clients since opening in Contracted with SEMCA, City of Detroit, Washtenaw/Livingston and Oakland Counties, HAP and other commercial insurance carriers.

Specifically, our intention is to: Increase Client Well-being Decrease Addiction Severity Contribute Positively to Society PNLH

4 The LIGHT Model Staff Will: Staff Encourage Clients To: Love the Client Love Themselves Intend to Help Identify a Concern Give Care Gently Give Themselves a Goal Help l the Client Improve Well-Being Have Confidence Teach the Process Take Action to Improve Well-Being

Gently Give Themselves a Goal Help l the Client Improve Well-Being

5 Program Overview Case Management services available to select group of consumers with frequent use of community resources (detox, hospital, etc) 3 case managers available, 7 days per week. Individual sessions weekly (initially) Use of the LIGHT Model in all interactions Personalized Case Management Plans Integrated mental health and substance abuse treatment into the clinical care. Use of best practices in implementing services.

Individual sessions weekly (initially) Use of the LIGHT Model in all interactions Personalized Case

6 Specific Outcomes 98 clients served % improved on well-being scale consumer satisfaction scores % improve on Milestone of Recovery Assessment % on cases repeatedly utilizing high level l of community resources (measured) by Access. Others?

Milestone of Recovery Assessment % on cases repeatedly

7 Tools Used in Implementation of Case Management Services Strength based assessment tool Personalized Case Management Goal Plan Milestones of Recovery Assessment tool Stages of Change Motivational Enhancement Therapy (MET) PNLH LIGHT Model (a structure to implement MET). Well-being scale

Recovery Assessment tool Stages of Change Motivational Enhancement

8 PNLH Seeks Your Input: Part of PNLH s Proposal was the request to have a focus group with key community Partners-Like You! PNLH Seeks your thoughts/suggestions gg on how to make case management a success for person s served. Date and Time of Focus Group to be Determined all suggestions to Julie@pnlh.org

PNLH Seeks your thoughts/suggestions gg on how to make case management a

9 Overview of the Continuum of Care Detox Residential IOP OP IOPD EOPD

10 Frequently Asked Questions: How do I refer someone? How long will you keep the person in Case Management services? Long term perspective - open ended. Transportation assistance? Where are you located? Who is eligible?

services? Long term perspective - open ended.

11 Eligibility Criteria Documented primary substance use disorder or non-spmi Co-occurring disorder by Health Services Access and one of the following: (a) WCHO consumers who are Top Tier treatment users, as defined as two or more admissions to the same level of care within 90 days of last discharge; or (b) Consumers who no show after being authorized for substance abuse treatment who also have history of multiple admissions to substance abuse treatment and/or leaving against staff advise in prior treatment attempts, or (c) Priority IV population as defined by SAMHSA and ODCP, or (d) Homeless

discharge; or (b) Consumers who no show after being authorized for substance abuse treatment who also have history of multiple admissions to

12 Exclusions (a) CSTS or Livingston County CMH (b) PORT or JPORT (c) MPRI (d) Clients who are actively case managed by another system or provider (Ozone House, SOS, Avalon, HARC, Family Support Network For Homeless Parenting Women, New Horizons) (e) Consumers who are case managed by Women and Families Case Manager

House, SOS, Avalon, HARC, Family Support Network For Homeless Parenting Women,

13 Ann Arbor Office Contact Information QuickTime and a TIFF (LZW) decompressor are needed to see this picture. Personalized Nursing LIGHT House 2755 Carpenter Suite 1.W. Ann Arbor, MI (734) Phone (734) Direct Julie@pnlh.org

Personalized Nursing LIGHT House 2755 Carpenter Suite 1.W.

Goal Statement To administer and manage contracted services to eligible persons in need of health care services to promote health maintenance.

Goal Statement To administer and manage contracted services to eligible persons in need of health care services to promote health maintenance. HEALTH SERVICES To administer and manage contracted services to eligible persons in need of health care services to promote health maintenance. Number of medical encounters provided in the urgent care