Microsoft Enterprise Agreement Delivering Value Across the Enterprise

Transcription

1 Microsoft Enterprise Agreement Delivering Value Across the Enterprise

2 Index 4 The Microsoft Enterprise Agreement What is the Enterprise Agreement How the Enterprise Agreement Works The Enterprise Platform Enterprise Agreement Subscription 5 Enterprise Agreement Benefits 6 Software Assurance Benefits 8 Enterprise Agreement Technologies EA Add-On Products Softchoice Recommended EA Add-Ons 10 Why Choose Softchoice? 11 EA Customer Testimonials 2006 Softchoice Corporation. Reproduction without written permission is prohibited. All rights reserved. 1

3 Introduction Softchoice Corporation is the leading source of service and support for Microsoft Volume Licensing Programs. Softchoice combines more than 15 years of software industry experience, award-winning customer service, and powerful online tools to help organizations lower acquisition costs, improve productivity, and reduce the risks associated with purchasing and managing Microsoft technology. The Microsoft Enterprise Agreement (EA) provides a simple business solution for software acquisition and management. Softchoice expertise in licensing and asset management complements and enhances the value of the EA. In tandem with Microsoft, Softchoice offers organizations in need of an enterprise license solution a compelling value proposition. 2 3

4 The Microsoft Enterprise Agreement Enterprise Agreement Benefits What is the Enterprise Agreement The Microsoft Enterprise Agreement is a software volume licensing program designed for medium- and large-sized customers with 250 or more desktops who are interested in standardizing on some or the entire Microsoft Enterprise platform of products. An Enterprise Agreement makes it easy to acquire Microsoft software licenses at discounted prices based on a three-year agreement term. How the Enterprise Agreement Works Enterprise Agreements are a direct contract with Microsoft in conjunction with Softchoice as your Enterprise Software Advisor (ESA). The Enterprise Agreement simplifies license administration by only requiring a single transaction to acquire licenses across the entire enterprise and thus helps ensure compliance. You will have immediate access at all times to the most current versions of the Enterprise platform products elected in the agreement. Throughout the term of the agreement, you also have the right to immediately run software on additional desktops without having to acquire new licenses. Instead, a true-up order will be processed once a year to account for any new desktops. The initial term of the Enterprise enrollment is three years. At the end of the third year, the Enterprise enrollment may be renewed (upon mutual agreement) for one- or three-year terms continuously. Renewal pricing will be based on the price of Software Assurance at the time of your renewal. The Enterprise Platform Enterprise Agreements offer a flexible way to standardize your company on the following Enterprise platform of Microsoft products: Microsoft Office Professional Plus Microsoft Office Enterprise Microsoft Windows Professional Desktop Upgrade Microsoft Core Client Access License (CAL) Suite Microsoft Enterprise Client Access License (CAL) Suite The Microsoft Core CAL Suite encompasses four fundamental Microsoft server products that provide your organization with identity management, directory services, enterprise communication ( , calendar functions, and scheduling), collaborative workspaces, and asset management. The Core CAL Suite includes Windows Server CAL, Exchange Server 2007 Standard CAL, Office SharePoint Server 2007 Standard CAL, and System Center Configuration Manager CML. The Microsoft Enterprise CAL Suite brings together 11 of the latest Microsoft products to provide your organization with the newest innovations in communication, collaboration, and compliance, and enables presence functionality and synchronous communications (IM), enterprise content management, information rights management, client security, server and web security, client and server realtime monitoring and updates, conferencing, web-based forms solutions, and business data connectors. The Enterprise CAL Suite will be a superset of the Core CAL Suite and thus includes the Core CAL Suite plus Exchange Server 2007 Enterprise CAL, Office SharePoint Server 2007 Enterprise CAL, Office Communications Server 2007 Standard CAL, Office Communications Server 2007 Enterprise CAL, Windows Rights Management Services, System Center Operations Manager Client OML, and Forefront Security Suite. There are four price levels for each of the Enterprise products. They are based on the number of qualified desktops in your enterprise. Level PCs A 250-2,399 B 2,400-5,999 C 6,000-14,999 D 15,000+ A Microsoft Enterprise Agreement creates value by supporting your business in these fundamental ways: Lower Total Cost of Ownership By standardizing on the Enterprise platform, your total cost of ownership is reduced and workplace productivity is improved. Stay Current with Technology The right to the current version of the products is built into the price of the products available. Your organization can reduce its overall costs by percent by implementing technology standardization. Simplified License Tracking There is no need to track license usage or software versions during the agreement term, which reduces the overhead normally associated with ongoing license tracking and administration. Ensure Compliance All desktops are considered as in compliance during the term of your enrollment. This removes not only potential upfront fees based on estimated growth or fines for not being in compliance, but also the costs associated with compliance audits, which can start at $50,000. Simplified Budgetary Planning Cost is amortized in annual payments over a threeyear term, thereby simplifying budgeting and providing predictable software costs for the term of your enrollment. This takes much of the guesswork out of a budgeting process and can save you the cost and time associated with budget approval processes. Simply tell us the total number of desktops within your organization, and your annual payment will be based on the number you indicated plus any additions to your organization, reported just once each year. Discounted Pricing Deep discounts with a fixed, annual price based on the number of eligible desktops in your enterprise. Premier Support Maximize uptime and minimize support costs with Microsoft Premier Support for the Enterprise platform. Microsoft s Premier Support, in conjunction with your Enterprise Agreement, gives you the proactive planning, technical expertise, and skills transfer that large enterprises need to boost availability and to reduce management and support costs. It maximizes the value of your Enterprise Agreement by delivering support that s synchronized to your licensing decisions, customized to your precise needs, and managed conveniently as part of your overall contract. Single Microsoft Agreement with Easy Renewal Option The three-year term of the Enterprise Agreement enables you to plan and implement technology needs without managing new agreements every year. It takes considerable business and legal resources to complete agreement reviews. Under the Enterprise Agreement, you have the option of extending the term for an extra one or three years, further reducing agreement review costs. Extends Benefits of Volume Licensing to All Affiliates Within Your Organization This enables you to capitalize on your total volume purchasing power, whether your affiliates are in a single country or located around the world. Build a Flexible Infrastructure An Enterprise Agreement helps your organization more easily build and maintain its infrastructure so it can respond rapidly to changing business needs. Microsoft Office Professional Plus includes Word 2007, Excel 2007, PowerPoint 2007, Publisher 2007, Outlook 2007, Access 2007, InfoPath 2007, Integrated Enterprise Content Management, Electronic Forms, Advanced Information Rights Management and Policy Capabilities, and Office Communicator 2007, which is scheduled for release in Q2 of Microsoft Office Enterprise 2007 is the most complete Microsoft solution for people who must collaborate with others and work with information efficiently, regardless of location or network status. Office Enterprise 2007 builds on the strengths of Office Professional Plus 2007 and provides two additional tools: Microsoft Office Groove 2007 and Microsoft Office OneNote Enterprise Agreement Subscription A variation of the Enterprise Agreement is the Enterprise Agreement Subscription it provides all the advantages of an EA with an additional 15 percent discount. Under the EA Subscription, you do not own the product licenses, but rather are subscribing to the rights to use the software for as long as you continue to maintain your subscription. If, at the time your Enterprise Agreement Subscription expires, you elect not to renew with either the one- or three-year option, then you relinquish your rights to continue running the software unless you choose to buy out of your agreement. Streamlined Ordering Process The method of making three annual payments under an Enterprise Agreement significantly reduces or even eliminates administrative requirements for processing ongoing transactions. This in turn reduces costs associated with generating purchase orders. 4 5

5 Software Assurance Benefits In addition to the benefits of an Enterprise Agreement, Microsoft delivers additional services and technologies to the EA through Software Assurance benefits. Software Assurance helps your company maximize the value of your software investment. By increasing worker productivity, providing technical support and tools, and offering the training your employees need to use your software more efficiently, your company can gain the flexibility it needs to keep your business edge. LIFECYCLE STAGE BENEFIT Enterprise Agreement, Enterprise Agreement Subscription DESKTOP: For every $200K of Software Assurance spend for Microsoft Office Applications and Windows Client, you are entitled to one phone incident. Enterprise Agreement customers receive the maximum Software Assurance benefits offered by Microsoft. Below is a list of these benefits and how they can be of value to your organization. Software Assurance Benefits Entitlement Chart - Commercial Offerings 24x7 Problem Resolution Support SERVER: For every $20K Software Assurance spend for servers and CALs, you are entitled to one phone incident. Additionally, a complimentary phone incident is awarded to customers who have at least one server license covered with Software Assurance. Unlimited web support is included for all servers covered with Software Assurance. 1 Premier customers will be able to transfer their SA incident into their Premier contracts. 2 LIFECYCLE STAGE PLAN DEPLOY BENEFIT New Version Rights Spread Payments Desktop Deployment Planning Desktop Optimization Pack for Software Assurance Windows PE Windows Vista Enterprise Windows Vista Enterprise, Virtual PC Express Enterprise Agreement, Enterprise Agreement Subscription Every license covered under Software Assurance may be upgraded to the newest version. Payments for license and Software Assurance can be spread into equal annual payments. At $60K in Microsoft Office Applications SA spend, you qualify for a one day engagement. At $150K in Microsoft Office Applications SA spend, you qualify for a three day engagement. At $600K in Microsoft Office Applications SA spend, you qualify for a five day engagement. At $1.25M in Microsoft Office Applications SA spend, you qualify for a ten day engagement. For every Windows Client license covered under Software Assurance, you are eligible to purchase one subscription. Subscription is coterminous with the agreement. For every company-wide enrollment that includes Windows Client or Windows Server licenses with Software Assurance, you are eligible to receive one media kit. For every Windows Client license covered under Software Assurance, you are entitled to one Windows Vista Upgrade license. For every Windows Client license covered under Software Assurance, you are entitled to one Virtual PC Express license. MAINTAIN TRANSITION Corporate Error Reporting Cold Backup for Disaster Recovery TechNet Managed Newsgroups TechNet Plus: Subscriptions Windows Fundamentals for Legacy PCs Extended Hotfix Support You are entitled to one media kit per enrollment. For each Server license covered with Software Assurance, you are entitled to run one instance of the software on a cold server for disaster recovery purposes. For each Server license covered with Software Assurance, you are entitled to one user ID Open Value options: A minimum of five Server licenses covered with Software Assurance must be acquired. ID s are received by customer, starting with the fifth server. You are entitled to one kit and user ID per enrollment for use company-wide when at least one Server License is covered under Software Assurance. Open Value options: A minimum of five Server licenses with Software Assurance must be acquired to receive TechNet Subscription Media. For each Windows Client license covered under Software Assurance, you are entitled to install one copy as the Windows Client license. SERVER: 90-day enrollment not required. Annual contract fees for Exchange, MOM, SMS, SQL and Windows Server are included as part of Software Assurance. DESKTOP: 90-day enrollment not required. Annual contract fees for Windows Client and Office Pro are included as part of Software Assurance. Office Training Vouchers 250 SA licenses = 20 days/enrollment 50,000 SA licenses = 250 days/enrollment 2400 SA licenses = 30 days/enrollment 100,000 SA licenses = 400 days/enrollment 6000 SA licenses = 50 days/enrollment 200,000 SA licenses = 600 days/enrollment 15,000 SA licenses = 110 days/enrollment 400,000 SA licenses = 800 days/enrollment Please consult your Softchoice Account Executive for access to an SA Benefits calculator to determine your company s SA Benefits eligibility. Further Software Assurance Benefits information and complete chart available for download at: 30,000 SA licenses = 160 days/enrollment 600,000 SA licenses = 1,400 days/enrollment 1 Not applicable to Open License customers. Web support is for low severity (Severity C) cases only. Any call-back via phone will be decremented against 250 SA licenses = 10 days/enrollment 50,000 SA licenses = 125 days/enrollment the customer s Software Assurance or Premier incident balance. USE Windows Training Vouchers 2,400 SA licenses = 15 days/enrollment 100,000 SA licenses = 200 days/enrollment 6,000 SA licenses = 25 days/enrollment 200,000 SA licenses = 300 days/enrollment 15,000 SA licenses = 55 days/enrollment 400,000 SA licenses = 400 days/enrollment 30,000 SA licenses = 80 days/enrollment 600,000 SA licenses = 700 days/enrollment 2 24X7 support is for Severity A cases only. Default language after business hours will be English. Translation services will be used where available. SA incidents will be eligible to be exchanged for Premier incidents on a 1:1 basis. Transfer incidents for Premier Problem Resolution hours will be allowed. The conversion ratio will depend on local Premier list prices and will vary by country. Note: Benefits entitlements for commercial and government offerings are identical. elearning For each Office Application license covered under Software Assurance, you are entitled to one license for Information Worker Software Assurance elearning. For each Windows Client license covered under Software Assurance, you are entitled to one license for Client Software Assurance elearning. For each Server license covered with Software Assurance, you are entitled to one license for Server Software Assurance elearning. Home Use Program For each Office Application license covered with Software Assurance, the primary user of the licensed device is entitled to one copy of that product for use at home. Employee Purchase Program Company-wide. Enterprise Source Licensing Program Company-wide; 1,500 desktop minimum. 6 7

6 Enterprise Agreement Technologies Microsoft is working to deliver new generations of software that will help companies use their IT budgets to realize strong returns while using the fewest resources. Microsoft software can help your business remain connected and productive, offering the highest dependability and the best economic investment available today. EA Add-On Products Most Microsoft products available under Volume Licensing can be added on to your Enterprise Agreement with the same terms, conditions, and pricing discounts that an EA offers. Following is a sample list of available products. Please speak with your Account Manager to discuss which products can most benefit your organization. Application Microsoft Office OneNote Microsoft Office Project Microsoft Office Visio Microsoft Dynamics CRM MapPoint and MapPoint Web Service Developer Visual Studio Microsoft Solution Developer Network (MSDN) Platform Windows Server* Virtual Server Security Internet Security & Acceleration Server (ISA) Windows Rights Management Services (RMS) Windows Identity Integration Server (MIIS) Exchange Hosted Services Forefront Security Antigen Communication and collaboration Exchange Server* SharePoint Server* Live Communications Server migrating to Office Communications Server 2007 scheduled for release in Q2 of 2007 Live Meeting Data management SQL Server Management Application Center Operations Manager Systems Management Server* migrating to System Center Configuration Manager 2007 scheduled for release in 2007 Storage Windows Storage Server *Client Access License included with Core CAL Suite. Softchoice - recommended EA add-ons To realize the greatest productivity across your organization, Softchoice strongly suggests that you consider adding the following products to your Enterprise Agreement. SharePoint Server (SPS) Web portals are a popular way to aggregate information from several different sources into one convenient place. Microsoft SPS provides an easy way to create scalable web portals with integrated document management services and search capabilities. This allows you to connect people and teams with the information they need to work more efficiently. Systems Management Server (SMS) Microsoft SMS is a strategic solution for addressing information technology and business issues in the software management of Windows-based desktops, laptops, and servers. This is addressed through application deployment, asset management, security patch management, mobility, and Windows management services integration. Microsoft Office Live Meeting Live Meeting is a hosted web conferencing service that will help your organization meet, present, train, and collaborate with employees, prospects, customers, partners, and global audiences in real time and at a moment s notice. With Live Meeting, teams can swap ideas, share information, mark up files, and collaborate with whiteboards. Sales reps can demonstrate products and negotiate deals more easily and quickly with anyone, anywhere, using only a PC with Internet connection and a phone. Use Live Meeting to communicate with more people, more often, and more effectively, without the time and cost of travel. Microsoft Live Communication Server (LCS) Live Communications Server will provide your business with enterprise-ready instant messaging (IM), presence awareness, and an extensible platform that connects people, information, and business processes enabling better decisions faster. With a familiar user experience integrated into the Microsoft Office System, LCS allows people to communicate without the constraints of geography, office location, or time zone. LCS users also have the ability to connect to public messaging services, such as AOL Messenger, Yahoo! Messenger, and Windows Live Messenger (formerly MSN Messenger). Microsoft Enterprise Project Management (EPM) Solution The Microsoft Office Enterprise Project Management Solution is based on Microsoft Office Project Portfolio Server 2007 and Microsoft Office Project Server This solution enables organizations to better manage projects and resources, collaborate across the entire enterprise, and effectively analyze and report on both projects and programs. Web-based portfolio management tools help executives align people and projects with business objectives, quickly identify problems, and take corrective actions. Team members easily update project information, collaborate, and stay informed through and web-based tools. An extensible architecture enables organizations to integrate the Office EPM Solution with existing line-ofbusiness systems. Forefront Security Suite The Forefront Security Suite is a comprehensive set of security products designed to protect your entire environment from threats with a layered approach. This suite includes Forefront Security for Exchange, Forefront Security for SharePoint, Forefront Security for Office Communicator, Forefront Client Security, and Exchange Hosted Filtering. With EHF, your incoming messages are scrubbed even before they hit your gateway for any malware, viruses, or spam and the FSE adds an additional scan with multiple scan-engines at your Exchange server. To provide additional security, FSS and FSOC provide scanning to prevent documents, links, and any other undesirable content from being passed through your network while the FCS protects your server, desktop and laptop operating systems. Microsoft Office Visio Microsoft Office Visio 2007 makes it easy for IT and business professionals to visualize, explore, and communicate complex information. Go from complicated text and tables that are hard to understand to Visio diagrams that communicate information at a glance. Instead of static pictures, create data-connected Visio diagrams that display data, are easy to refresh, and dramatically increase your productivity. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise. Microsoft Operations Manager (MOM) MOM is the event and performance management tool for Windows Server System that helps your enterprise reduce the cost and complexity associated with managing your infrastructure. MOM allows IT administrators to view and monitor servers and applications from one location and provides thousands of pre-defined events, alerts, and reports from the product experts themselves. MOM simplifies the identification of IT issues, helps determine the root cause of a problem, facilitates and automates quick resolution to restore services, prevents potential IT problems, and ultimately increases IT service levels while driving down costs. Microsoft Solutions Developer Network (MSDN) Subscriptions The Microsoft Developer Network is a set of online and offline services designed to help developers architect, write, and test applications using Microsoft products and technologies. SQL Server Microsoft SQL Server is the complete database, data analysis, and reporting offering for rapidly delivering the next generation of scalable e-commerce, lineof-business, and data warehousing solutions. It dramatically reduces the time required to bring these applications to market while offering the scalability needed for the most demanding environments. EA Essential Support EA Essential Support is an affordable, prepackaged support offering that complements the Software Assurance incident benefits to enhance the customer s support experience and increase the business value of your IT investment. With Essential Support you have priority, phone-based access to a team of Microsoft technical account professionals who offer far more than reactive problem resolution. These highly skilled experts focus on providing you with valuable proactive how-to guidance to keep your systems up and running smoothly all of which helps to increase the efficiency of your IT staff and the productive use of your Microsoft technology. e-business Commerce Server Host Integration Server BizTalk Server 8 9

7 Why Choose Softchoice? When choosing your Microsoft Enterprise Software Advisor (ESA), please keep in the mind the following Softchoice offerings that will enhance the value of your EA as well as improve your software licensing experience. We Have Experience Softchoice is the leading Microsoft Enterprise Software Advisor (ESA) in North America, managing more Enterprise Agreements in both Canada and the United States than any other Large Account Reseller. Softchoice s EA retention rate is second to none in the industry, and a high number of customers who initially signed with another ESA have made the switch because of the award-winning customer service and value-added IT asset management services we provide. We Save You Money Softchoice prides itself in taking a consultative approach with our customers. This starts with analyzing your true needs and identifying the best licensing program for your organization. We help you save money by providing a detailed cost analysis of an Enterprise Agreement compared with other Microsoft licensing programs. Softchoice is also pleased to offer the TechCheck, a consultative IT asset management service that helps you identify under-utilized or unnecessary technology to ensure you only buy what you need. Softchoice s excellent relationships and reputation with Microsoft, service providers, and other vendors allow you to get the best value for the best price. We Save You Time Softchoice prides itself in having the fastest response time in the industry. We promise a live, knowledgeable response every time you call. Give us a call at to see for yourself. Softchoice will also save you time by ensuring proper contract and order processing. After your contract has been processed, we will assist with your Software Assurance benefit activations and Microsoft Volume Licensing Site registration. Throughout the term of your agreement, we help you take care of the annual EA true-up process, and provide a cost analysis when it comes time to determine whether to renew your licensing agreements. We Minimize You Risks Softchoice is recognized as the industry leader in license compliance and software asset management. With ongoing customer license reporting, purchase history reports, and software asset management services, Softchoice minimizes your risks. You can customize purchase history records for all of your licensing agreements through the MY AGREEMENTS feature on Softchoice.com. Our reports are secure, accurate, and recognized as official proof of license by the Software Information Industry Association (SIIA). Our Customers Love Us Softchoice s passion for customer service has made us the largest Microsoft reseller in Canada and among the fastest growing in the United States. Softchoice was named Large Account Reseller of the Year for top volume licensing sales in Canada. We are also a repeated winner of the Northern Lights Award, recognizing customer license compliance leadership and software asset management initiatives. In addition to our Microsoft accolades, Softchoice was voted Call Center of the Year based on a detailed analysis of customer satisfaction and loyalty by Ipsos- Reid. Also, Softchoice was named one of Canada s 50 Best Managed Companies for the fifth consecutive year. In 2006, Softchoice was named Software VAR of the Year by VARBusiness Magazine. Ninety-three percent of Softchoice customers say that we are customer focused and 80 percent indicated that Softchoice saves me time and money with regards to selecting and acquiring the right technology for the job. We Support You By selecting Softchoice to manage your Enterprise Agreement, you will be supported by an entire team of resources. You will be directly supported by a Local Account Executive as well as an Inside Sales Account Manager. In addition to your personal account team, a team of seven dedicated Microsoft Sales Specialists, an immediate response team, a licensing team, and a technical sales team are working to satisfy your every need. Our Service Partnerships Softchoice is pleased to offer a full suite of deployment, consultation, and implementation services through our national network of IT service provider partners. We offer turnkey implementation of technology network, hardware, and software within the desktop, LAN, and WAN arenas. Our partners employ best practices, proven migration methodologies, and end-to-end project management to assist you in deploying Microsoft solutions. Softchoice helps you leverage the extensive experience, large-scale migration expertise, and nationwide delivery capabilities of the best service providers across Canada. Our Training Partnerships Softchoice is pleased to partner with the leading education and training providers for the corporate marketplace. Our Enterprise Agreement customers can redeem training vouchers on select Microsoft training courses through any Microsoft Certified Partner for Learning Solutions (CPLS) in Canada or the United States. A unique partnership with a National Learning Solutions Partner in Canada, for example, provides Softchoice customers with FREE training vouchers beyond those included with your EA. Our Management Services The Softchoice TechCheck is a consultative IT asset management service that delivers clear systems management analysis while respecting your most valuable resource time. Utilizing a proprietary analysis process, our accredited IT asset management consultants will give you actionable insights into your IT environment, regardless of what type of inventory tool you may have. Through the Softchoice TechCheck, we can help you pinpoint the gaps between corpo-rate policy and infrastructure reality in critical areas like OS/office deployment, desktop security, infrastructure security, personal use software, and PC lifestyle and support. Through a Licensing TechCheck, we can also perform a full gap analysis of your soft-ware licensing situation, including a statement of the costs associated with the licenses you are over- or under-buying. The data is delivered to you through a one-hour consultation with one of our resident IT asset management experts in addition to an executive report summarizing the findings. With reporting that focuses on everything from software compliance and platform migration to security policy risk analysis, the Softchoice TechCheck allows you to truly maximize the benefits of your enterprise agreement. Softchoice is a repeat winner of the Northern Lights Award, recognizing customer license compliance leadership and software asset management initiatives. Softchoice was also award-ed the Microsoft Canada software asset management solution of the year in 2006 for our TechCheck services. Our Solution Sites Softchoice gives you access to product information, special offers, free trials, news, demos, and more from our Microsoft Solution Sites. These sites can be accessed at your leisure from and are constantly updated to keep you informed. EA Customer Testimonials Here is just a sampling of what our Enterprise Agreement customers have said about the level of service received from Softchoice throughout the term of their EA. Our long-standing relationship with Softchoice has been built on their ability to exceed our service expectations. Their support extends beyond software license purchases or annual renewals of maintenance agreements. Softchoice provides us with value-added services, such as requirements analysis, providing alternatives and creative solutions that best fit our needs. - Helen Polatajko, Chief Information Officer CIBC Mellon Trust Company We rely on Softchoice for many aspects of the acquisition process, from the cost-analysis of licensing agreement options to helping manage budget allocation and compliance across our global sites. Our Softchoice team backs up their advice with impressive legwork and expertise. It s clear that they ve saved us time and money along the way. - David Jamieson, Director, Information Technology Barrick Gold Corporation I have a lot of things to manage, from desktop migration plans to software compliance and security threats. Like an extension of my IT staff, Softchoice helps look after our IT environment. And with the LiveInventory service, I have an analysis tool that gives me peace of mind. Overall, I have much more control and confidence in our IT infrastructure management. - Michael Cullen, Director of IS/IT Yellow Pages Group 10 11

8 VANCOUVER SEATTLE PORTLAND SAN FRANCISCO CALGARY SALT LAKE DENVER MONTREAL OTTAWA MINNEAPOLIS TORONTO BOSTON NORWALK NEW YORK CHICAGO PHILADELPHIA OMAHA INDIANAPOLIS COLUMBUS WASHINGTON DC KANSAS CITY ST. LOUIS VIRGINIA BEACH CHARLOTTE RALEIGH With knowledgeable Account Executives in more than 30 sales offices across North America, we can help you determine whether an Enterprise Agreement is appropriate for your organization. Visit us on the web or give us a call today! LOS ANGELES IRVINE SAN DIEGO PHOENIX OKLAHOMA CITY N.W. ARKANSAS BIRMINGHAM DALLAS ATLANTA AUSTIN HOUSTON TAMPA HONOLULU MIAMI CALL CENTER BRANCH SALES AGENT 12 13

9 IT Enlightenment. Guaranteed. The truth is that what you don t know about your IT environment can cost you. That s why Softchoice created the Softchoice TechCheck services. Through this unique set of consultative engagements we re enlightening organizations about the hidden opportunities to improve productivity, reduce expenses and avoid unnecessary security risks. And we GUARANTEE valuable results every time. Here s a snap shot of what an average Policy TechCheck has typically uncovered*: 39% of PCs are older than their stated retirement age. 23% of PCs are missing the last major OS service pack. 6% of PCs are missing anti-virus altogether. * Findings are based on 210 individual TechCheck assessments that formed the basis of the Softchoice Services study entitled: Unnecessary Expenditures, Unnecessary Risks: Trends and Opportunities in IT Policy Management.