Anti Fraud Services. Associate Member of..

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1 Anti Fraud Services Associate Member of..

2 Fraud Context: Global Risk Fraud losses as a percentage of global telecom revenues were estimated at 2.09% in 2013 by the Communications Fraud Control Association (CFCA), placing fraud losses in the global communications industry at $46.3 billion in 2013, up 15% from Top 5 Fraud types affecting global revenues (Billions) $6.11 Roaming Fraud $5.22 Subscription Fraud $4.42 PBX Hacking $3.62 Account Take Over / Identity Theft $3.62 VoIP Hacking It s time to fight fraud together Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved 2

3 A Market Necessity What carriers lost to fraud last year Carriers say that fraud has increased in the recent years Impact of Fraud on Carriers Reduction in entry barriers for new players Financial Instability, impact on margins & quality of service Wholesale Fraud impacts existing business as well as growth prospects Lost of trust, credibility and the way of conducting business Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved 3

4 Top Fraud Types reported by Carriers Rated in terms of relevance: Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved 4

5 Are you at risk? Questions you should ask yourself: Is my network susceptible to costly technical fraud attacks such as cloning and subscriber impersonation? Is my network being bombarded by false answer supervision (FAS) calls? What does it mean that my network has been flagged by watchdog groups as being insecure? Is my network provisioned to sustain incidences of security breach? How do I confirm the statements made by my technical team and consultants that the network is secure and protected from compromise? Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved 5

6 Detection & Prevention Platform BTS Fraud Detection Services provides operators a strategic advantage needed to stop mobile fraud. Our experience and proven results to stop SIM Box fraud and other mobile fraud techniques, has provided BTS with a sounding track record & experience for customers to realize the assurance of a secure network. Operators worldwide are experiencing revenue loss, high customer churn and degraded customer quality of experience due to advances in mobile fraud. BTS platform combats the following fraud techniques: SIM Box Elimination International Revenue Share Fraud (IRSF) Prepaid Charging Abuse Inter-Market Bypass Fraud Tromboning (Reverse Bypass Fraud) These fraud actions decrease customer churn rate & generates immediate revenue increase when a fraud operation is shut down Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved 6

7 Security Services Telecoms Fraud prevention services requires prior analysis to systematically monitor customer activity, business relationships and on-net transactions or processes. BTS is recognized worldwide for its leadership in the fight against fraud in the telecoms sector. Wherever BTS s anti-fraud service has been implemented, the disconnection of fraudulent lines translates into an increase in the volume of legal calls and a subsequent increase in revenues for local operators and governments. In a concise approach combining innovative detection technologies and multilateral collaboration, BTS s Fraud Management Department works closely with all stakeholders to counter current and new fraudulent patterns. Network Security Audit Pattern analysis Risk Index creation Classification in traffic flows Real-Time Traffic Analisys Call Batteries with intelligent routing CDR exchange program SIMbox location Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved. 7

8 Network Security Audit BTS has invested in Research and Development know-how in creating the preventive tools and services needed to identify and combat these fraudulent practices. The Network Security Audit helps Wholesale Fraud Managers to face the challenges including FAS (False Answer Supervision) Bypass, Arbitrage, Traffic Pumping, Tromboning and more. It also assists the Wholesale Fraud Management unit when handling disputes between carriers resulting from fraud which requires access to detail traffic information. Through BTS s Network Security Audit, a process of non-intrusive auditing most of which is done without the need for MNO s technical staff or facility access. BTS will review and analyze the customer s network security profile. BTS will translate the complex technical data into clear business risk statements, enable the leadership team to make the appropriate business decisions and follow GSMA standard network security. Phase 1: Short Analysis Initial Network Security Profile Assessment & Report Phase 2: Connect with Network Department Technical Review & Advanced Network Security Audit Phase 3: On-going Audits and Veifications Verification Audit & Security Risk Mitigations Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved. 8

9 Real-Time Traffic Analysis BTS has developed proven skills in identifying solutions that help combat fraud worldwide. Together after consultation, solutions are customized to fit the mobile phone operators unique requirements in order to attain the highest customer satisfaction. BTS has extensive experience working with PTT s, MO s, MVNO s, Carriers and governments combating the fraud ecosystem. ANALYZE We work with MNOs to support Call Data Records (CDRs) data collection and provide analysis using CDRs and Test Call detections. Gather data Look for patterns Calculate location estimate BTS provides optional data collection DEFFINE PATTERN Several indicators are considered as inputs to the classification algorithm A and B numbers ALOC and ASR Date and time of the calls IP media address Codecs Call hold (for 3-way calling) BLOCK Calls can be routed to recordings, downgrade quality or block callers Provide findings to authorities to support takedown. Investigation report Authority consultation Authorities shutdown fraud operations Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved. 9

10 SIM BOX Location More than 60% of international calls terminate on mobile networks. End to end VoIP calls accounts for more than 20% of global voice traffic of witch 70% of international VoIP calls are estimated to be routed via SIM boxes. The BTS SIM Box Locator service aims to detect the fraud related MSISDNs and prevent them from being used for further bypass activity. By contracting to the BTS SIM Box Locator service, one is able to detect, defend and deter bypass activity. The detection is done by using a sophisticated test call application which can simulate international calls from around the world. The results are traced via a probe installed in the client s network and immediate analysis of results is reported back to the client. The client can defend itself from the MSISDNs identified on its network by blocking them thus preventing them from continued use for bypass activities. We help customers to identify SIM Boxes terminating traffic to the network illegally via fixed, mobile network calling cards or through VoIP routes. The service is designed to continuously monitor the fraudulent actions and will adapt detection methods to eventually deter SIM box operations. The Real Time Detection solution identifies SIM boxes on a real time basis and shares relevant records effectively, so that one can cut corresponding SIM cards immediately. Guarantees stop of revenue losses with very limited input from clients staff SIM boxes are detected within minutes and reported in real time Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved. 10

11 World Leader in IT Solutions Can other companies offer you all these services? Traffic Monitoring, Billing & Revenue Assurance, Quality of Service Measurement, Fraud Security, Interconnect Clearinghouses... BTS Does! BTS s Market Differentiators Proven experience with PTTs, MO s, MVNO s and Carriers. Development and customization of applications and technologies. Projects delivered under a Build-Operate-Transfer Model. Highly reliable and flexible partner. Dedicated permanent local teams. Local capabilities enhanced by BTS international resources. Independent and neutrality based solution allows BTS to provide audit and monitoring services without any potential conflict of interest. Innovative network applications and customized features from BTS have empowered our business. Manuel Arias; Head of GTM Iberia & Latam BT GLOBAL SERVICES UNITED KINGDOM Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved. 11

12 Contact Us MIAMI - USA 2620 SW 27 Avenue. FL Tel MADRID - SPAIN Serrano, nº 85 2º Derecha Tel ROME ITALY Via Ippolito Nievo, Rome Tel SINGAPORE Market Street 55, level Tel Marketing@bts.io Copyright 2015 BTS - Business Telecommunications Services.Inc, All rights reserved. 12

13 Thank you