Andover Continuum web.client Planning and Installation Guide for Version 1.92

Transcription

1 Andover Continuum web.client Planning and Installation Guide for Version 1.92

2 2010, Schneider Electric All Rights Reserved No part of this publication may be reproduced, read or stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Schneider Electric. This document is produced in the United States of America. Andover Plain English TM is a trademark of Schneider Electric. Andover Infinet TM is a trademark of Schneider Electric. All other trademarks are the property of their respective owners. Title: Andover Continuum web.client Planning and Installation Guide web.client Version 1.92 Date: December, 2010 Schneider Electric part number: The information in this document is furnished for informational purposes only, is subject to change without notice, and should not be construed as a commitment by Schneider Electric. Schneider Electric assumes no liability for any errors or inaccuracies that may appear in this document. On October 1st, 2009, TAC became the Buildings Business of its parent company Schneider Electric. This document reflects the visual identity of Schneider Electric. However, there remain references to TAC as a corporate brand throughout the Andover Continuum software. In those instances, the documentation text still refers to TAC only to portray the user interface accurately. As the software is updated, these documentation references will be changed to reflect appropriate brand and software changes. All brand names, trademarks and registered marks are the property of their respective owners. Schneider Electric One High Street North Andover, MA (978) Fax: (978)

3 Andover Continuum web.client Planning and Installation Guide Version 1.92 December, 2010

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5 Contents About this Manual... 9 What s in this Manual... 9 Revision History Related Documentation Symbols Used Chapter 1 Introduction to web.client Overview web.client Overview web.client User Documentation A Typical System before web.client A Typical System Implementing web.client Differences between web.client and CyberStation Chapter 2 System and Pre-Installation Requirements web.client Setup Configurations Hardware and Software Requirements for LAN System Hardware and Software Requirements for a Standalone System 27 Pre-Installation Microsoft Tasks Installing System Software NET Framework Installing IIS on Windows Server Installing IIS on Windows XP and Windows Server Registering File Extensions for Windows Server Configuring IIS for Windows Vista Registering File Extensions for Windows Server 2008 and Windows Vista SSL Considerations for the IIS PC Andover Continuum web.client Planning and Installation Guide 5

6 Changing the Default TCP Web Port Number for the IIS PC Disabling WinSock Proxy Client on Standalone System. 48 Ensuring a Domain Membership Is Selected Avoiding Invalid Characters in a Server Name Disabling Windows Firewall Disabling Automatic Windows Updates Chapter 3 Installing and Configuring web.client on the IIS PC Overview Installing web.client on the IIS PC Creating and Initializing the Database on a Standalone IIS PC Adding web.client to an Existing Standalone Database. 66 Initializing the Database on a LAN IIS PC web.client Video System Upgrades Routing Alarms to the IIS PC on a LAN System Configuring Access Permissions for web.client Users Configuring Your Video Servers Configuring Graphics Folders for web.client: Windows XP and Windows Server Specifying a Local Folder as a Web Address Specifying a Network Folder as a Web Address Verifying Anonymous Access to Virtual Folders Configuring Graphics Folders for web.client: Windows Vista. 81 Setting Up an Application for Graphics on Windows Vista 81 Giving Everyone Access to Graphics Files on Windows Vista Establishing Pinpoint Folders Configuring DCOM Default Security Settings Configuring Default Launch and Access Permissions Disabling HTTP Keep-Alives Resetting Timeout and Live Events Via web.config File Inactivity Timeout Live EventView Establishing SSL Support for Confidential Information Using SSL Online Documentation Changing IE Security Internet Options to Accommodate SSL Enabling SSL for web.client Schneider Electric

7 Setting Up SSL for web.client Pinpoint Changing the Default TCP Port Number Chapter 4 Testing and Installing web.client on a Client PC Overview Testing Access to and Installing web.client on a Client PC Before Getting Started Launching Internet Explorer in Windows Vista Installing the web.client Utilities Control Installing Microsoft.NET Framework Installing web.client Pinpoint If your IIS PC Uses IIS 6.0 and Windows Server Installing the Video Layout Control and.net Framework Setting Browser Zone Permissions for.net Framework 108 Download and Install.NET Framework SDK Run the Microsoft Code Access Security Policy Tool. 109 Server Proxy Applications Logging Out of web.client Chapter 5 Using web.client to Set Up Your Organization Overview Example: Building a Security Management System web.client Security Basics Testing web.client Security Scenario 1: A Single-Building Company How Is the Company Physically Divided? Who Are the Users? What Are the Security Levels? Setting Up web.client in CyberStation Scenario 2: A Global Company What Are the Company Personnel Groups? Where Are the Company Facilities Located? Who Are the Users? What Are the Security Levels? Setting Up web.client in CyberStation Andover Continuum web.client Planning and Installation Guide 7

8 Appendix A web.client Security and Troubleshooting Tips Tips Tip 1 - Ensuring Full System Access for at Least One User Tip 2 - Placing PIM Files in a Single Folder Tip 3 - Applying Security to non-web.client Folders 127 Tip 4 - Verifying DCOM Is Enabled Tip 5 - Enabling the Default Document Tip 6 - Understanding Security Ramifications for IIS Applications Tip 7 - Be Sure that IIS Is Installed before.net Framework Tip 8 - Changing IIS / Windows Server 2003 Resource Recycle Time Appendix B web.client Applications that Are Installed Installed Applications Appendix C Guidelines for Upgrading to Version Upgrade Guidelines Appendix D SQL Express Installation Error Messages Overview SQL Express Installation Error Messages Schneider Electric

9 About this Manual What s in this Manual Introduction to web.client System and Pre-Installation Requirements Installing and Configuring web.client on the IIS PC Testing and Installing web.client on a Client PC Using web.client to Set Up Your Organization web.client Security and Troubleshooting Tips web.client Applications that Are Installed Guidelines for Upgrading to Version 1.92 SQL Express Installation Error Messages Andover Continuum web.client Planning and Installation Guide 9

10 About this Manual Revision History This manual documents web.client, Version Revision History Document Revision Software Version Date December, February, August, January, June, December, August, January, May, December, March, August, December, October, 2002 Related Documentation For additional or related information, refer to these documents. Related Documents Document Document Number Andover Continuum CyberStation Installation Guide CyberStation Access Control Essentials Guide CyberStation HVAC Essentials Guide web.client online help (Version 1.92) 10 Schneider Electric

11 About this Manual Symbols Used The Notes, Cautions, Warnings, and Hazards in this manual are defined, as follows. Note: Notes contain additional information of interest to the user. CAUTION Type of hazard How to avoid hazard. Failure to observe this precaution can result in injury or equipment damage. WARNING Type of hazard How to avoid hazard. Failure to observe this precaution can result in severe injury. DANGER ELECTRIC SHOCK HAZARD How to avoid hazard. Failure to observe these instructions will result in death or serious injury. Andover Continuum web.client Planning and Installation Guide 11

12 About this Manual 12 Schneider Electric

13 Chapter 1 Introduction to web.client This chapter contains the following topics: web.client Overview web.client User Documentation A Typical System before web.client A Typical System Implementing web.client Differences between web.client and CyberStation Andover Continuum web.client Planning and Installation Guide 13

14 Chapter 1: Introduction to web.client Overview This manual provides you, the system administrator, with general information for planning, installing, and configuring your Andover Continuum web.client system, version CAUTION This manual is for system administrators. To use the installation and setup procedures in this manual you must be a system administrator with experience in setting up a web server. You must also have experience using Microsoft system software and understand that there are graphical user-interface differences between the different Windows platforms. For detailed information about Microsoft software, please see your Microsoft Windows online help and visit and other Microsoft web sites. Failure to observe this precaution can result in incorrect system configuration. Note: The procedures in this manual presume you and your users are installing or upgrading to web.client version You must meet the software and hardware requirements compatible with version Refer to Chapter 2, System and Pre-Installation Requirements. web.client Overview web.client is an application that provides you with web-enabled access everywhere, all the time. By using a standard browser, your authorized personnel can access the Continuum facility management system in real time across your site s local area network (LAN) or across your wide-area network (WAN). web.client is either added to a LAN Andover Continuum CyberStation system or installed with a standalone CyberStation on a single PC. With the basic web.client Personnel Manager option, your users can: Create, search for, edit, and delete personnel records Change employee access privileges View a person s access events 14 Schneider Electric

15 Chapter 1: Introduction to web.client View and generate reports of all access events, including area access events, access events by persons, and distribution-event transactions via the Access Distribution View Edit and view schedules and calendars. Change a password. With the advanced web.client Pro option, your users have all the features of the basic web.client Personnel Manager option as well as the following additional features: Create, run, and view graphical reports (class object Report), including bar charts, pie charts, trend charts, text reports, and so on. List and view graphics and groups View live system alarms and live events View live video, as well as search for and view recorded video, via the class object, VideoLayout. Search for web.client objects by exploring a folder tree hierarchy or a network/device tree hierarchy, or by using a text search engine Edit and view Loops and TrendLogs. For complete information about any of these features, please see the web.client online help. web.client User Documentation Extensive online help is available within the web.client application browser window. Click the question mark button. This button appears at the top of every web.client screen. The online help covers all of the major features in the web.client user interface. Andover Continuum web.client Planning and Installation Guide 15

16 Chapter 1: Introduction to web.client A Typical System before web.client The following illustration shows how your Continuum system is used before web.client. A Continuum system without web.client consists of a database server and high powered, dedicated workstations. Also note that all administration must be performed at one of the dedicated workstations. The following illustration shows the administration of the typical system would entail. In this security example, a single administrator is responsible for assigning all security privileges for engineering and manufacturing personnel. 16 Schneider Electric

17 Chapter 1: Introduction to web.client A Typical System Implementing web.client Illustrations on the next page show how your system is utilized when web.client is added to a Continuum system. As shown in the second illustration, a web.client local area network (LAN) system consists of: A database server Dedicated workstations for configuration A dedicated web.client application server PCs running Internet Explorer 7.0 or 8.0 connecting web.client Note: You will be installing either a web.client for a LAN system or a standalone with web.client. A LAN system has two servers: a database server and a web.client application server. In a standalone system, the database and web.client application reside on one server. Chapter 2, System and Pre- Installation Requirements, provides detailed requirements for both systems. You can delegate security tasks to authorized personnel who then assign security privileges for their departments (in this case, engineering and manufacturing personnel). You use the dedicated workstation, and the authorized personnel use web.client on their own computers. In the administration of a web.client system, for example, you would be responsible for assigning privileges to engineering and manufacturing designees, who in turn are responsible for assigning all security privileges for engineering and manufacturing personnel. Similarly, you could grant access rights to: An employee to adjust the temperature after viewing current conditions A coordinator to schedule a conference room and activate the lighting A technician to take control of an air handler during service A manager to search video for an incident A facilities manager to graphically monitor and adjust building conditions and monitor alarms Andover Continuum web.client Planning and Installation Guide 17

18 Chapter 1: Introduction to web.client 18 Schneider Electric

19 Chapter 1: Introduction to web.client Differences between web.client and CyberStation web.client is an extension of CyberStation. Through the convenience of a web browser, you can view, monitor, and in some cases modify objects and their values. (These include BACnet objects, since CyberStation and web.client support the BACnet ANSI/ASHRAE standard.) However, there are some differences between what your users can do in web.client vs. CyberStation. You generally use web.client to view and monitor objects that were defined in CyberStation. The following table lists the levels of support offered with each major web.client feature. For information on web.client features, see the web.client online help. web.client Levels of Support LEVELS OF web.client SUPPORT Feature View Modify Delete Create Personnel X X X X Schedules and Calendars X X X Events within schedules only Reports X X X Areas X Groups X Loops X X Graphics X Alarms X X Events X Distribution Events X X X Points and objects X X X Except: BACnet objects cannot be deleted. TrendLogs X X Video X 1 Doors X X Controller Web Pages X Events within schedules only 1. Video can be modified, but not saved. For example, you can change cameras, show/hide time, change focus, zoom, but you will lose these changes if the page is refreshed or you open another editor. Andover Continuum web.client Planning and Installation Guide 19

20 Chapter 1: Introduction to web.client 20 Schneider Electric

21 Chapter 2 System and Pre-Installation Requirements This chapter contains the following topics: web.client Setup Configurations Hardware and Software Requirements for LAN System Hardware and Software Requirements for a Standalone System Pre-Installation Microsoft Tasks Note: Before installing or upgrading to web.client version 1.92, be sure the requirements outlined in this chapter are satisfied. web.client users must have a password to log on. Andover Continuum web.client Planning and Installation Guide 21

22 Chapter 2: System and Pre-Installation Requirements web.client Setup Configurations Depending on your web.client version 1.92 package and configuration, you are setting up either: web.client local area network (LAN) system A standalone single user system with web.client LAN system: The web.client LAN system comprises a Continuum/ SQL database server and an Internet Information Services (IIS) server dedicated to running the web.client application. On a LAN system, the IIS server can be a Windows XP Professional workstation, Windows Server 2003, or Windows Vista, but each supports a different number of user connections. See the table below. Standalone system: The standalone single user system with web.client comprises one PC on which the Continuum/SQL Express database, IIS, and the web.client application all reside. A standalone system PC may also run Windows XP Professional workstation, Windows Server 2003, or Windows Vista. The following table lists the maximum number of web.client version 1.92 users per server, as well as the maximum number of CyberStations and IIS servers, for each type of setup: Maximum Number of web.client 1.92 Users Per Server Maximum Number of web.client Users Per Server When IIS Is Installed on Windows Server 2003 When IIS Is Installed on Windows XP Professional Workstation When IIS Is Number Installed on of Cyber- Number of System Windows Vista Stations IIS Servers LAN Unlimited Unlimited Standalone A total of three machines (web.client browser PCs plus CyberStations) is the maximum number allowed on a standalone system. This means the following combinations are valid: Two web.client connections and one CyberStation, one web.client connection and two CyberStations, or three CyberStations (if there are no web.client connections). 22 Schneider Electric

23 Chapter 2: System and Pre-Installation Requirements Hardware and Software Requirements for LAN System A web.client LAN system has two server types: Continuum/SQL database server IIS server (one for every 25 users) If your system has no more than 25 users, select one server as the web.client IIS server. This IIS server should be dedicated to running the web.client application. For a larger LAN system (at least for any system having more than 25 users) your site must have more than one IIS server. Depending on your particular LAN installation, the IIS server can be: Windows XP Professional workstation (maximum of two users) Windows Server 2003 (maximum of 25 users per IIS server) Windows Vista (maximum of two users per IIS server) The IIS server must be on a network that can connect to the Continuum/SQL database server. The browser PCs must be on a network that can connect to the IIS server. web.client version 1.92 will upgrade any previous version on IIS server. web.client 1.92 includes CyberStation 1.92, and installing it upgrades the IIS machine to Workstations not at version 1.92 must be upgraded before installing web.client. Andover Continuum web.client Planning and Installation Guide 23

24 Chapter 2: System and Pre-Installation Requirements See also: Chapter 3, Installing and Configuring web.client on the IIS PC Appendix C, Guidelines for Upgrading to Version 1.92 Andover Continuum CyberStation Installation Guide, The following table shows the hardware and software requirements for the IIS server and the client browser on LAN systems. Hardware Requirements for IIS Server for LAN Systems Minimum Recommended Intel CoreTM 2, Duo, 1.66 GHz or better 1, 2 2 Gb RAM or higher 2 plus 5 Mb per connection Quad core 1 2 GHz or better 4 Gb RAM plus 5 Mb per connection 15 Gb free space (NTFS Partition) 30 Gb free space (NTFS Partition) CD ROM drive CD ROM drive Video resolution: 1024 x 768 pixels Video resolution: 1024 x 768 pixels Parallel or USB port Parallel or USB port 1. Memory and processor speed - Performance is directly related to processor speed and RAM. Increasing hard drive size allows for growth of applications (graphics, programs, and so on). Faster processor speeds and more RAM available to the program will increase performance. 2 Use Recommended requirement for systems with integrated video. Note: Every connection to the IIS server by a browser PC accessing web.client uses 5 MB of RAM on the IIS server. (For example, two browser PCs connected to the IIS server accessing web.client use 10 MB of RAM on the IIS server. For this configuration, Schneider Electric recommends a minimum of 512 MB plus 10 MB (used by the two PCs) or a minimum of 522 MB of RAM on the IIS Server.) 24 Schneider Electric

25 Chapter 2: System and Pre-Installation Requirements The following table shows the video-specific hardware requirements for the IIS server on LAN systems. Video-Specific Requirements Minimum Recommended 100 Mbps network port 1 Gb network port Graphics card with DirectX 9.x or later with 256 Mb of dedicated RAM DirectX 10 graphics device with WDDM 1.0 or higher driver with 512 Mb of dedicated RAM Note: Andover Continuum uses stream 2 to display video through video interfaces. Per standard Pelco Endura video configuration, you should configure stream 2. When doing so, be sure to set a lower resolution and smaller frame rate. Otherwise, the performance of your PC may be negatively affected. Be aware that Andover Continuum only supports H.264 and MPEG4 video formats. The following software is recommended for LAN systems. Software for LAN Systems Tested & Supported Software for LAN Systems 1 Server Note: For all operating systems, only the 32-bit environment is supported; the 64-bit environment is not supported. Microsoft Windows XP Professional workstation (SP3) OR: Microsoft Windows Server 2003 (SP2) OR: Microsoft Windows Server 2003 R2 (SP2) OR: Microsoft Windows Vista Ultimate (SP2) OR: Microsoft Vista Business (SP2) Browser Internet Microsoft Windows Server 2008 using SQL OR: Microsoft Windows Server 2008 R2 32-bit or 64-bit modes using SQL Server For Windows XP and Server 2003: Internet Explorer 7.0 or Internet Explorer 8.0 For Windows Vista: Internet Explorer 7.0 or Internet Explorer 8.0 IIS: Microsoft Windows XP: IIS 5.0 Microsoft Windows Server 2003: IIS 6.0 Microsoft Vista: IIS 7.0 Andover Continuum web.client Planning and Installation Guide 25

26 Chapter 2: System and Pre-Installation Requirements Software for LAN Systems Tested & Supported Software for LAN Systems 1 CyberStation Andover Continuum CyberStation Version 1.92 Database SQL Server 2000 (SP4) OR: SQL Server 2005 (SP3) OR: SQL Server 2008 (SP1) Network protocol When you are prompted to select an authentication mode, select Mixed Mode. For more information, please see the Andover Continuum CyberStation Installation Guide, TCP/IP Other Microsoft.NET Framework version 2.0 AND: Microsoft.NET Framework version 3.5 (SP1) Windows Installer Internet Explorer, IIS, and TCP/IP are included with the Microsoft operating systems. Upgrades and service packs are available free of charge from Microsoft s web site, 2. No CyberStation or webclient software installed. 26 Schneider Electric

27 Chapter 2: System and Pre-Installation Requirements The following table shows the Browser PCs that are recommended for LAN systems. Browser PCs for Users on a LAN System Tested & Supported Browser PCs for Users on a LAN System Hardware Software The video feature requires network access to a digital video recorder. This may require you to open port or establish a Virtual Private Network (VPN) connection if there is a firewall. The client browser PC on a LAN system can be running one of the following: Windows XP Professional (SP3) Windows Server 2003 (SP2) or Windows Server 2003 R2 (SP2) Windows Vista Business (SP2), Vista Ultimate (SP2), or Vista Home Premium SP2) For Windows XP, Windows Server 2003, or Windows Vista: Internet Explorer 7.0 OR Internet Explorer 8.0 Verify IE defaults are enabled for: Cookies and JavaScript Hardware and Software Requirements for a Standalone System On a single-user standalone system with web.client, the Continuum SQL Express database, IIS, and the web.client application are all installed on one Windows XP Professional workstation, one Windows Server 2003, or one Windows Vista machine. Note: The standalone system can accommodate two user connections (browser PCs). If you require more than two users, then you must upgrade to a LAN system with Windows Server 2003 (maximum 25 users). web.client version 1.92 will upgrade any previous version s IIS server. web.client 1.92 includes Cyberstation 1.92, and installing it upgrades the IIS machine to Workstations other than the IIS server that are not at version 1.92 must be upgraded before installing web.client. Andover Continuum web.client Planning and Installation Guide 27

28 Chapter 2: System and Pre-Installation Requirements (Refer to the Andover Continuum CyberStation Installation Guide, , for upgrade procedures.) See also: Chapter 3, Installing and Configuring web.client on the IIS PC Appendix C, Guidelines for Upgrading to Version 1.92 Andover Continuum CyberStation Installation Guide, The following table lists hardware and software requirements for the IIS workstation and the client browser on standalone systems. Hardware Requirements for Standalone Systems Minimum Recommended Intel CoreTM 2, Duo, 1.66 GHz or better1 1, 2 Quad core 1 2 GHz or better 2 Gb RAM or higher 2 4 Gb RAM 15 Gb free space 30 Gb free space CD ROM drive CD ROM drive Video resolution: 1024 x 768 pixels Video resolution: 1024 x 768 pixels Parallel or USB port Parallel or USB port 1. Memory and processor speed - Performance is directly related to processor speed and RAM. Increasing hard drive size allows for growth of applications (graphics, programs, and so on). Faster processor speeds and more RAM available to the program will increase performance. 2. Use Recommended requirement for systems with integrated video. Note: Every connection to the IIS server by a browser PC accessing web.client uses 5 MB of RAM on the IIS server. For example, two browser PCs connected to the IIS server accessing web.client use 10 MB of RAM on the IIS server. In this configuration, Schneider Electric recommends a minimum of 512 MB plus 10 MB (used by the two PCs) or a minimum of 522 MB of RAM on the IIS Server.) 28 Schneider Electric

29 Chapter 2: System and Pre-Installation Requirements The following table shows the video-specific hardware requirements for the IIS workstation on a standalone system. Video-Specific Requirements Minimum Recommended 100 Mbps network port 1 Gb network port Graphics card with DirectX 9.x or later with 256 Mb of dedicated RAM DirectX 10 graphics device with WDDM 1.0 or higher driver with 512 Mb of dedicated RAM Note: Andover Continuum uses stream 2 to display video through video interfaces. Per standard Pelco Endura video configuration, you should configure stream 2. When doing so, be sure to set a lower resolution and smaller frame rate. Otherwise, the performance on your PC may be negatively affected. Be aware that Andover Continuum only supports H.264 and MPEG4 video formats. The following table shows the software that is recommended for standalone systems. Software for Standalone Systems Tested & Supported Software for Standalone Systems Server Note: For all operating systems, only the 32-bit environment is supported; the 64-bit environment is not supported. Browser Internet Microsoft Windows XP Professional workstation (SP3) OR: Microsoft Windows Server 2003 (SP2) OR: Microsoft Server 2003 R2 (SP2) OR: Microsoft Windows Vista Ultimate (SP2) OR: Microsoft Vista Business (SP2) OR: Microsoft Windows Server 2008 using SQL OR: Microsoft Windows Server 2008 R2 32-bit or 64-bit modes using SQL Server For Windows XP, Windows Server 2003, or Windows Vista: Internet Explorer 7.0 OR Internet Explorer 8.0 IIS: Microsoft Windows XP: IIS 5.0 Microsoft Windows Server 2003: IIS 6.0 Microsoft Windows Vista: IIS 7.0 Andover Continuum web.client Planning and Installation Guide 29

30 Chapter 2: System and Pre-Installation Requirements Software for Standalone Systems (continued) Tested & Supported Software for Standalone Systems CyberStation Andover Continuum CyberStation Version 1.92 Database Network protocol SQL Express database engine with the Continuum database (SP4) Note: If you are upgrading version 1.92, your database engine is automatically upgraded to SQL Express, if SQL Express is not already installed. (See also Chapter 3, Installing and Configuring web.client on the IIS PC, Appendix C, Guidelines for Upgrading to Version 1.92,.and the Microsoft web site). TCP/IP Note: Internet Explorer, IIS, and TCP/IP are included with the Microsoft operating systems. Upgrades and service packs are available free of charge from their web site, Other Microsoft.NET Framework version 2.0 AND: Microsoft.NET Framework version 3.5 (SP1) Windows Installer No CyberStation or web.client software installed. 30 Schneider Electric

31 Chapter 2: System and Pre-Installation Requirements The following table shows the browser PCs that are recommended for standalone systems. Browser PCs for Users on a Standalone System Tested & Supported Browser PCs for Users on a Standalone System Hardware Software The video feature requires network access to a digital video recorder. This may require you to open port or establish a Virtual Private Network (VPN) connection if there is a firewall. The client browser PC on a standalone system can be running one of the following: Windows XP Professional (SP3) Windows Server 2003 (SP2) or Windows Server 2003 R2 (SP2) Windows Vista Business (SP2), Vista Ultimate (SP2), or Vista Home Premium SP2) For Windows XP and Server 2003: Internet Explorer 7.0 or Internet Explorer 8.0 For Windows Vista Home Premium: Internet Explorer 7.0 Verify IE defaults are enabled for Cookies and JavaScript Pre-Installation Microsoft Tasks Before installing web.client, perform the following tasks. CAUTION Microsoft system experience required. To perform this standard Microsoft procedure, you must have administrative experience using Microsoft system software and understand that there are differences in the graphical user interfaces between different Windows platforms. User interface illustrations are not provided. Please see your Microsoft Windows online help and visit and other Microsoft web sites. Failure to observe this precaution can result in incorrect system configuration. Andover Continuum web.client Planning and Installation Guide 31

32 Chapter 2: System and Pre-Installation Requirements Installing System Software Install the operating system, TCP/IP, and PC system software that meet the requirements specified earlier in this chapter..net Framework 2.0 Note: If IIS is installed after.net Framework, you will experience problems opening web.client Pinpoint graphics and some web.client editors. To avoid this problem, be sure that IIS has been installed on the server before Microsoft.NET Framework 2.0 is installed. If Microsoft Windows already comes with.net Framework 2.0, or you have downloaded.net Framework 2.0 separately during a Windows upgrade before IIS is installed, run the following command: C:\Windows\Microsoft.NET\Framework\v \aspnet_regiis.exe -i Installing IIS on Windows Server 2008 For Windows Server 2008, install Internet Information Services (IIS) on the designated web.client application server (LAN systems) or the standalone CyberStation/web.Client workstation (standalone system). The LAN web.client application server and standalone CyberStation/ web.client workstation are generically called IIS PC in this manual for both systems. 1. Start the Server Manager by clicking in the Administrative Tools menu. 32 Schneider Electric

33 Chapter 2: System and Pre-Installation Requirements 2. In the Server Manager, go to Roles and click Add Roles. Andover Continuum web.client Planning and Installation Guide 33

34 Chapter 2: System and Pre-Installation Requirements 3. In the Add Roles Wizard, Before You Begin page, click Next. 34 Schneider Electric

35 Chapter 2: System and Pre-Installation Requirements 4. In the Select Server Roles page, check the Application Server checkbox to install.net Framework 3 as a prerequisite. Andover Continuum web.client Planning and Installation Guide 35

36 Chapter 2: System and Pre-Installation Requirements 5. Click Add Required Features. 6. In the Select Server Roles page, click Next. 36 Schneider Electric

37 Chapter 2: System and Pre-Installation Requirements 7. In the Application Server page, click Next.. 8. In the Select Server Roles page, check the following checkboxes: Web Server (IIS) Support, HTTP Activation, and Message Queuing Activation. Andover Continuum web.client Planning and Installation Guide 37

38 Chapter 2: System and Pre-Installation Requirements An Add role services/features required dialog displays for each of your role service selections. 9. Click the Add Required Role Services or Add Required Features button to install additional features for Web Server (IIS) Support, HTTP Activation, and Message Queuing Activation. 38 Schneider Electric

39 Chapter 2: System and Pre-Installation Requirements 10. In the Select Role Services page, click Next. Andover Continuum web.client Planning and Installation Guide 39

40 Chapter 2: System and Pre-Installation Requirements 11. In the Web Server (IIS) page, click Next. 40 Schneider Electric

41 Chapter 2: System and Pre-Installation Requirements 12. In the Select Role Services page, check the IIS 6 Management Compatibility checkbox. 13. Click Next. 14. In the Confirm Installation Selections page, click Install to verify your selections. Andover Continuum web.client Planning and Installation Guide 41

42 Chapter 2: System and Pre-Installation Requirements An Installation Progress page displays with information on the roles, role services, or features being installed. 15. When the Installation Results page displays, click Close. 42 Schneider Electric

43 Chapter 2: System and Pre-Installation Requirements Installing IIS on Windows XP and Windows Server 2003 Note: If you have a Windows Vista, see Configuring IIS for Windows Vista. For Windows XP and Windows Server 2003, install IIS on the designated web.client application server (LAN systems) or the standalone CyberStation/web.Client workstation (standalone system). The LAN web.client application server and standalone CyberStation/ web.client workstation are generically called IIS PC in this manual for both systems. For Windows XP: Follow this procedure to install IIS 5.0: 1. From the Control Panel, open Add/Remove Programs. The Add/Remove Programs dialog appears. 2. Select Add/Remove Windows Components. The Windows Components Wizard (Windows Components) screen appears. 3. Check the Internet Information Services (IIS) checkbox, and click Next to install. Andover Continuum web.client Planning and Installation Guide 43

44 Chapter 2: System and Pre-Installation Requirements 4. After the Wizard completes the component-configuration process, which may take several minutes, click Finish. For Windows Server 2003: Follow this procedure to install IIS 6.0: 1. From the Control Panel, open Add/Remove Programs. The Add/Remove Programs dialog appears. 2. Select Add/Remove Windows Components. The Windows Components Wizard (Windows Components screen) appears. 3. Check the Application Server checkbox. 4. Select and highlight Application Server, and click the Details button. The Application Server dialog appears. 5. Check the following checkboxes: ASP.NET, Application Server Console, Enable network COM+ access, and Internet Information Services (IIS). 6. In the Application Server dialog, select and highlight Internet Information Services (IIS) and click the Details button. The Internet Information Services (IIS) dialog appears. 7. Check the following checkboxes: Common Files, Internet Information Services Manager, and World Wide Web Service. 8. In the Internet Information Services (IIS) dialog, select and highlight World Wide Web Service, and click the Details button. The World Wide Web Service dialog appears. 9. Check the following checkboxes: Active Server Pages, Internet Data Connector, Server Side Includes, WebDAV Publishing, and World Wide Web Service. 10. Click the OK button back through all three dialogs. 11. Click Next in the Wizard s Configuring Components screen. A progress bar appears on this screen during the configuration process, which may take several minutes. Please wait. 12. After the Wizard completes the component-configuration process, click Finish. 44 Schneider Electric

45 Chapter 2: System and Pre-Installation Requirements Registering File Extensions for Windows Server 2003 If you have Windows Server 2003, you must also register the.pin and.emf file extensions in the IIS MIME Types (for web.client Pinpoint graphics). After IIS installation on Server 2003, follow this procedure: 1. From the Control Panel, double click and open Administrative Tools. The Administrative Tools dialog appears. 2. Double click and open Internet Information Services (IIS) Manager. The Internet Information Services (IIS) Manager dialog appears. 3. In the tree, right click on the machine name, and select Properties from the popup menu. The Properties dialog appears. 4. Click the MIME Types button. The MIME Types dialog appears. 5. Click the NEW button. The MIME Type dialog appears. 6. In the Extension field, enter.pin and in the MIME type field, enter pinfiles/plain. 7. Click OK and repeat steps 5 and 6, but in the Extension field, enter.emf and in the MIME type field, enter image/emf. 8. Click OK three times back through the dialogs. 9. Restart your machine, follow the other pre-installation tasks, and follow the installation procedures in Installing and Configuring web.client on the IIS PC and Testing and Installing web.client on a Client PC. Configuring IIS for Windows Vista If you are installing web.client on Windows Vista, you must configure IIS settings, as follows. 1. From the Control Panel, open Programs and Features. 2. Under Tasks on the left, click Turn Windows features on or off. Andover Continuum web.client Planning and Installation Guide 45

46 Chapter 2: System and Pre-Installation Requirements 3. In the Windows Features (Turn Windows features on or off) dialog, in the tree, expand Internet Information Services. 4. Under Internet Information Services, expand Web Management Tools, then expand IIS 6 Management Compatibility. 5. Check only the following checkboxes: IIS 6 Management Console, IIS Metabase and IIS 6 configuration compatibility, and IIS Management Console. Other checkboxes must be cleared. 6. Under Internet Information Services, expand World Wide Web Services, then expand Application Development Features, Common Http Features, Health and Diagnostics, Performance Features, and Security. 7. Check only the following checkboxes:.net Extensibility, ASP.NET, ISAPI Extensions, ISAPI Filters, Default Document, Directory Browsing, HTTP Errors, Static Content, HTTP Logging, Request Monitor, Static Content Compression, Request Filtering, and Windows Authentication. Other checkboxes must be cleared. 8. Click OK. Restart your machine, follow the other pre-installation tasks, and follow the installation procedures in Installing and Configuring web.client on the IIS PC and Testing and Installing web.client on a Client PC. Registering File Extensions for Windows Server 2008 and Windows Vista If you have Windows Server 2008 and Windows Vista, you must also register the.pin and.emf file extensions in the IIS MIME Types (for web.client Pinpoint graphics). After IIS installation and configuration on Windows Server 2008 and Windows Vista, follow this procedure: 1. Access Internet Information Services (IIS) Manager. 46 Schneider Electric

47 Chapter 2: System and Pre-Installation Requirements 2. In the Connections tree, select the machine name. 3. In the right-hand content pane, under IIS, double click MIME Types. The Add MIME Type dialog appears. 4. Under Actions, click Add. 5. In the File name extension field, enter.pin. 6. In the MIME type field, enter pinfiles/plain. 7. Click OK and repeat Steps 4, 5, and 6, but in the File name extension field, enter.emf and in the MIME type field, enter image/emf. 8. Click OK. 9. Restart your machine, follow the other pre-installation tasks, and follow the installation procedures in Installing and Configuring web.client on the IIS PC and Testing and Installing web.client on a Client PC. SSL Considerations for the IIS PC The tasks described below are not necessarily pre-installation tasks, but they are related to establishing support for SSL on the IIS PC. For detailed instructions, please use the reference links below. Setting Up SSL on the IIS PC -- web.client version 1.74 (and higher) fully supports Secure Sockets Layer (SSL) technology, whereby a web.client user can access confidential, secure information over the Internet. As a system administrator, you must ensure that an SSL Certificate, acquired by an authorized SSL provider, resides on the IIS PC. You can set up SSL before or after web.client installation. For instructions, please see Establishing SSL Support for Confidential Information in Chapter 3. Enabling SSL for web.client -- After you have set up an SSL Certificate for the IIS PC, you must enable SSL for web.client via web.client Properties in Internet Information Services. For instructions, please see Enabling SSL for web.client in Chapter 3. Andover Continuum web.client Planning and Installation Guide 47

48 Chapter 2: System and Pre-Installation Requirements SSL and web.client Pinpoint Graphics -- The graphics package, web.client Pinpoint, can be used with an SSL installation. However, you must perform a few tasks to ensure compatibility with Pinpoint and ensure access to graphics files that have been set up in the Pinpoint graphics folders. This is not a pre-installation task. You must first establish Pinpoint graphics folders (Chapter 3) and set up an SSL Certificate on the IIS PC. For instructions, please see Setting Up SSL for web.client Pinpoint in Chapter 3. Changing IE Internet Security Options to Accommodate SSL -- After you have set up an SSL Certificate for the IIS PC, you must modify Internet Explorer Internet Options to disable superfluous warning messages that users would otherwise see while using certain web.client features with SSL. This is not a pre-installation task. For instructions, please see Changing IE Security Internet Options to Accommodate SSL in Chapter 3. Changing the Default TCP Web Port Number for the IIS PC Normally, the IIS PC defaults to Internet TCP port 80. Some Internetaccess providers do not use port 80. You can change this port number from 80 to another port number. This can be done before or after web.client installation. For more information, please see Changing the Default TCP Port Number in Chapter 3 Disabling WinSock Proxy Client on Standalone System To improve performance on a single-user standalone system, disable the Microsoft WinSock Proxy Client. Follow this procedure: 1. From the Windows Control Panel, double click WSP Client. The Microsoft WinSock Proxy Client dialog appears. 2. Remove the check from the Enable WinSock Proxy Client checkbox, and click OK. 48 Schneider Electric

49 Chapter 2: System and Pre-Installation Requirements Ensuring a Domain Membership Is Selected To improve performance (if your site has more than one web.client user), be sure each PC (computer name) is designated as a member of a domain, rather than a workgroup, via the Microsoft Windows system properties network identification. Note: After installing web.client, be sure you configure Distributed COM (DCOM) default security settings and disable HTTP keep-alives. For those Microsoft procedures, see Chapter 3, Installing and Configuring web.client on the IIS PC. See also Appendix A, web.client Security and Troubleshooting Tips for troubleshooting tips. Avoiding Invalid Characters in a Server Name When specifying a name for the web.client IIS server, be sure the server name does not contain an underscore character (_). If the web.client IIS server has an underscorehttp:// yourtown/news/malden/2010/05/planning_board_gives_green_lig.html, it will not be able to set cookies. Disabling Windows Firewall If your IIS server is a Windows XP (SP3), Windows Server 2003 (SP2) or Windows Vista machine, you must disable the Windows firewall as follows: 1. From the Control Panel, open Windows Firewall. The Windows Firewall dialog appears. 2. Select the Off (not recommended) radio button, and click OK. Andover Continuum web.client Planning and Installation Guide 49

50 Chapter 2: System and Pre-Installation Requirements Disabling Automatic Windows Updates When running web.client, you must disable Automatic Updates in Windows by following these instructions: In Windows XP: 1. From the Control Panel, open Automatic Updates. The Automatic Updates dialog appears. 2. Select the Turn off Automatic Updates radio button. 3. Click OK. In Windows Vista: 1. From the Control Panel, open Windows Update. The Windows Update with Windows Ultimate Extras page appears. 2. Click Change Settings on the right-side of the page. The Choose how Windows can install updates page displays. 3. In the Important Updates drop-down menu, click the Never check for updates (not recommended) menu item. 4. Click OK 50 Schneider Electric

51 Chapter 3 Installing and Configuring web.client on the IIS PC This chapter contains the following topics Overview Installing web.client on the IIS PC web.client Video System Upgrades Configuring Your Video Servers Configuring Graphics Folders for web.client: Windows XP and Windows Server 2003 Configuring Graphics Folders for web.client: Windows Vista Establishing Pinpoint Folders Configuring DCOM Default Security Settings Disabling HTTP Keep-Alives Resetting Timeout and Live Events Via web.config File Establishing SSL Support for Confidential Information Changing the Default TCP Port Number Andover Continuum web.client Planning and Installation Guide 51

52 Chapter 3: Installing and Configuring web.client on the IIS PC Overview This chapter provides instructions for installing and configuring web.client version 1.92 on the IIS PC, defined as follows: The IIS PC on a LAN system is the IIS server with Windows Server 2003, Windows XP Professional workstation, or Windows Vista. The IIS PC on a standalone system with web.client is the single machine (Windows XP Professional workstation, Windows Server 2003, or Windows Vista) on which both IIS and Continuum database reside. CAUTION Microsoft system experience required. To perform this standard Microsoft procedure, you must have administrative experience using Microsoft system software and understand that there are differences in the graphical user interfaces between different Windows platforms. User-interface illustrations are not provided. Please see your Microsoft Windows online help and visit and other Microsoft web sites. Failure to observe this precaution can result in incorrect system configuration. The procedures in this chapter are for a first-time installation. If you are upgrading to web.client version 1.92, refer to Appendix C, Guidelines for Upgrading to Version 1.92, which presents some guidelines for this upgrade. See also the Andover Continuum CyberStation Installation Guide, Schneider Electric

53 Chapter 3: Installing and Configuring web.client on the IIS PC Installing web.client on the IIS PC Follow this procedure to install web.client on the IIS PC. 1. Insert the web.client CD. The Install web.client screen displays. Click Install web.client to begin. 2. If you do not have the Microsoft VS 2008 C++ Redistributable installed, an InstallShield Wizard appears and indicates that this application is required before the CyberStation installation begins. Click Install. Continuum then checks to ensure that Microsoft.NET Framework 3.5 is also installed. If not, the following message displays: Andover Continuum web.client Planning and Installation Guide 53

54 Chapter 3: Installing and Configuring web.client on the IIS PC Continuum then checks to ensure that Microsoft.NET Framework 3.5 is also installed. If not, the following message displays: Follow these instructions, discontinue this CyberStation installation, and install the.net Framework 3.5 from the Continuum release CD. Once these requirements are installed, return to this installation and when the initial Install web.client screen displays once more, click Install web.client. Note: If you do not have the correct Microsoft service pack installed, you will receive a warning message, asking you to install the correct software. See Chapter 2 for software requirements. 3. When the web.client Installation dialog appears, click Next to continue. 54 Schneider Electric

55 Chapter 3: Installing and Configuring web.client on the IIS PC If your key is not enabled for web.client, you will receive a warning message. You may continue with the installation or cancel. 4. The License Information dialog appears. Read and accept the license agreement, and click Next to continue. 5. The RegisterUser dialog appears. Enter your User Name and Company Name. Later, after web.client is installed, you can right-click on the Continuum icon in your tool tray and select About to display the About Continuum dialog, which lists the information from the RegisterUser dialog. 6. An Alias Information screen appears explaining what happens next in the installation. Andover Continuum web.client Planning and Installation Guide 55