Cloud Adoption & Risk Report Q3 2013
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1 Cloud Adoption & Risk Report Q 201 Based on data from,000,000+ users Representing the following industries: Financial Services Healthcare High Tech Media Manufacturing Services
2 Table of Contents The Cloud Adoption and Risk Report is based on data from more than million users across more than 0 companies spanning financial services, healthcare, high technology, manufacturing, media, and services industries. The top ten and twenty services lists are based on users of the service. The risk of each service is based on Skyhigh CloudRisk TM, which assigns a 1-to- risk rating based on detailed, objective, and weighted assessment of more than 0 attributes across data risk, user risk, device risk, service risk, business risk, and legal risk. In This Report Executive Summary Familiar vs. High Risk Services 11 Content Sharing Services 1 Users and Services per Company Total Services by Industry 12 Back-Up & Archiving Services 20 Top 20 Cloud Services High-Risk Services by Industry 1 Social Media Services 21 Highest Volume Services Services by Category 1 CRM Services 22 Most Blocked Services File Sharing Services 1 About Skyhigh Networks 2 Blocking Rate by Service Risk Level Development Services 1 Blocking Rate by Category Collaboration Services 1 Blocking Rate by Industry Tracking Services 1 Cloud Adoption & Risk Report 2
3 Executive Summary Cloud is the New Wild Wild West Data from more than 0 organizations suggests broad and rampant use of cloud services. 2,20 cloud services are in use across more than million users. cloud services are in use by an organization on average, and the highest number of cloud services in use by an organization is 1,. It s Not a Popularity Contest It s Risky Business Corporate security measures are based on concerns related to productivity and bandwidth, or on the familiarity with the service as opposed to the risk of the service. Low-risk services are blocked more than high-risk services. At %, tracking is the least blocked category despite the fact that tracking services deliver zero business benefit and expose the organization to watering hole attacks. Cloud-Based Code Repositories Gain Momentum Develop Responsibly In the development category, cloud-based code repositories have gained momentum. The shift to open source cloud-based code repositories presents security challenges as some sites are known to host malicious backdoors. GitHub is blocked 21% of the time but Codehaus, a highrisk service, is blocked only 1% of the time. Microsoft A Not-So-Sleeping Giant While Microsoft may be falling out of favor with new users, it is too early to count them out. The rd most used file sharing cloud service is SkyDrive. The software giant dominates in collaboration with Office, Skype, and Yammer in the top of the most used services in this category. File Sharing Side Effects Risk and Confusion File sharing is the most used and most misunderstood category by IT professionals. 1 file sharing cloud services are used by an organization on average, which impedes collaboration and increases security and compliance risks. of the top most used file sharing services are highrisk. Box is blocked % of the time, but RapidGator, a high-risk service, is blocked only 1% of the time. Cloud Adoption & Risk Report
4 Users and Services per Company Users Min Average Max M+ 02 2,0 200,000+ Services Min Average Max 2,20 1, Cloud Adoption & Risk Report
5 Collaboration, Social Media, and File Sharing Dominate with 1 of Top 20 Services Top 20 Services Percentage by Service Type 1 Facebook 11 Tumblr 2 Twitter 12 Apple icloud Amazon Web Services 1 Salesforce YouTube 1 Dropbox LinkedIn 1 ServiceNow Pinterest 1 Skype Office 1 Yahoo! Mail Cisco WebEx 1 ADP Gmail 1 Google Drive Google Docs 20 SkyDrive Top Services based on number of users Cloud Adoption & Risk Report
6 Content Sharing and Social Media are the Largest Consumers of Bandwidth Highest Volume Services Percentage by Service Type 1 YouTube 11 Office 2 Mozy 12 ServiceNow Cisco WebEx 1 Tumblr Pandora 1 Twitter Salesforce 1 SoundCloud Facebook 1 Dropbox Amazon Web Services 1 Box Gmail 1 LinkedIn Grooveshark 1 Pinterest Vimeo 20 SourceForge Cloud Adoption & Risk Report
7 Across Top 0 Services IT Blocking Services Based on Productivity Loss Rather than Risk Most Blocked Services Percentage by Service Type 1 Netflix: % 11 Facebook: 21% 2 Foursquare: % 12 GitHub: 21% Apple icloud: % 1 Zendesk: 21% Gmail: 1% 1 Pinterest: 21% Skype: 1% 1 Twitter: 2 Amazon Web Services: 1% 1 Constant Contact: 1% Batanga: 2% 1 ExactTarget: 1% Dropbox: 2% 1 Docstoc: 1% KISSmetrics: 2% 1 ShareThis: 1% Photobucket: 22% 20 HubSpot: 1% Cloud Adoption & Risk Report
8 Low Risk Services Blocked More Than High-Risk Services High Risk Services Medium Risk Services Low Risk Services % BLOCKED 2% ALLOWED 1% BLOCKED % ALLOWED 11% BLOCKED % ALLOWED The risk of each service is based on Skyhigh CloudRisk TM, which assigns a 1-to- risk rating based on a detailed, objective, and weighted assessment of more than 0 attributes across data risk, user risk, device risk, service risk, business risk and legal risk. Cloud Adoption & Risk Report
9 IT Unaware of Risks Presented by Development and Tracking Services Back-Up & Archiving File Sharing Social Media % ALLOWED % BLOCKED % ALLOWED 22% BLOCKED ALLOWED 2 BLOCKED Development Content Sharing Tracking ALLOWED 1% ALLOWED % ALLOWED 1 BLOCKED % BLOCKED % BLOCKED Cloud Adoption & Risk Report
10 Familiar Services Blocked More Often than High-Risk Services Familiar High-Risk Financial Services Healthcare High Tech % Apple icloud SugarSync % Skype % Skype % Dropbox 2% Google Drive % Google Drive % Memeo 1% Dropbox % SendSpace 1% shared 1% SkyPath 2% Codehaus WeTransfer ZippyShare CloudApp Hostingbulk RapidGator Services Manufacturing Media 2% StumbleUpon 2% WatchDox 2% PayPal 2% bitly % Force.com 1% Cisco WebEx 2% Google Drive 1% Box 1% Apple icloud authorstream 1% CloudApp MovShare FileFactory SockShare mycapture Minus RapidGator Uploaded Cloud Adoption & Risk Report
11 Financial Services Firms have the Highest Blocking Rate; Manufacturing the Lowest 2% 2% 2 1% 1 % % % % Financial Services Services Media Healthcare High Tech Manufacturing 2%.% Cloud Adoption & Risk Report 11
12 Use of Cloud Services is Pervasive Across all Verticals INDUSTRY AVERAGE INDUSTRY AVERAGE 2 INDUSTRY AVERAGE 02 INDUSTRY AVERAGE INDUSTRY AVERAGE 1 INDUSTRY AVERAGE 0 Manufacturing Financial Services HighTech Media Healthcare Services Cloud Adoption & Risk Report 12
13 Use of High-Risk Services is also Pervasive Across all Verticals Manufacturing Media Financial Services High Tech Healthcare Services Cloud Adoption & Risk Report 1
14 Collaboration, Development, and File Sharing are Fastest Growing Categories SOCIAL MEDIA BACK-UP & ARCHIVING 2 TRACKING 2 COLLABORATION Number of Services by Category 12 DEVELOPMENT FILE SHARING CRM CONTENT SHARING 2 BUSINESS INTELLIGENCE Cloud Adoption & Risk Report 1
15 of the Top File Sharing Services are High-Risk 1 TOTAL FILE SHARING SERVICES Top File Sharing Services 1 Dropbox MOST BLOCKED SERVICES 2 Google Drive SkyDrive Box Hightail CloudApp Box Uploaded Dropbox Citrix ShareFile Zippyshare Shared RapidGator Zippyshare Top Risk Distribution Uploaded HIGH-RISK MEDIUM-RISK LOW-RISK Cloud Adoption & Risk Report 1
16 12 TOTAL DEVELOPMENT SERVICES Cloud-Based Code Repositories Become Mainstream Top Development Services 1 MSDN MOST BLOCKED SERVICES 2 GitHub SourceForge Atlassian OnDemand Apple Developer Zend Server Force.com Atlassian OnDemand GitHub Hortonworks Data Platform SourceForge Hortonworks CollabNet Apache Maven Repository Codehaus Cloud Adoption & Risk Report 1
17 Microsoft Owns of the Top Collaboration Services 2 TOTAL COLLABORATION SERVICES Top Collaboration Services 1 Office MOST BLOCKED SERVICES 2 Cisco WebEx Gmail Google Docs Skype Yahoo! Mail Groupme ProofHQ Asana AOL Gmail GoToMeeting SlideShare Evernote Yammer Cloud Adoption & Risk Report 1
18 2 TOTAL TRACKING SERVICES Tracking Services Provide No Business Value but Create Vulnerability to Watering Hole Attacks Top Tracking Services 1 Google Analytics MOST BLOCKED SERVICES 2 AddThis Chartbeat Gigya Mixpanel Clicky Kampyle KISSmetrics Flag Counter KISSmetrics Gigya Clicky Feedjit Woopra GoSquared Cloud Adoption & Risk Report 1
19 TOTAL CONTENT SHARING SERVICES Content Sharing Services are the Largest Consumers of Bandwidth Top Content Sharing Services 1 YouTube MOST BLOCKED SERVICES 2 Pinterest Vimeo Photobucket Flickr SkyPath Minus SkyPath SoundCloud Instagram Photobucket Pinterest SmugMug Panoramio SoundCloud Cloud Adoption & Risk Report 1
20 TOTAL BACK-UP & ARCHIVING SERVICES Back-Up & Archiving is the Most Blocked Category (% Blocked) Top Back-Up & Archiving Services 1 Apple icloud MOST BLOCKED SERVICES 2 Mozy Sonian SafeCopy Backup Iron Mountain AVG LiveKive Carbonite Apple icloud MyPC Backup Norton Online Backup Cloudfinder Norton Online Backup SOS Online Backup Carbonite DataSafe Cloud Adoption & Risk Report 20
21 TOTAL SOCIAL MEDIA SERVICES The Big (Facebook, Twitter, LinkedIn) Used More than the Next Social Media Services Combined Top Social Media Services 1 Facebook MOST BLOCKED SERVICES 2 Twitter LinkedIn Tumblr Digg Foursquare Renren Foursquare Facebook Ning Twitter yfrog Social Delicious LiveJournal Meetup Cloud Adoption & Risk Report 21
22 Salesforce Dominates the CRM Services Category with Over User Share TOTAL CRM SERVICES Top CRM Services 1 Salesforce MOST BLOCKED SERVICES 2 Marketo Sales Insight NetSuite Lithium Social Support Pega Sales Force Automation Inside View Marketo Sales Insight Infor Epiphany Enterprise Sage SalesLogix Today Pega Sales Force Automation InsideView NetSuite Lithium Social Support IdeaScale InsideSales Cloud Adoption & Risk Report 22
23 About Skyhigh Networks Skyhigh Networks, the cloud access security company, enables companies to embrace cloud services with appropriate levels of security, compliance, and governance while lowering overall risk and cost. With customers in financial services, healthcare, high technology, media, manufacturing, and legal verticals, the company was a finalist for the RSA Conference 201 Most Innovative Company award and was recently named a Cool Vendor by Gartner, Inc. Headquartered in Cupertino, Calif., Skyhigh Networks is led by an experienced team and is venturebacked by Greylock Partners and Sequoia Capital. Visit us at or follow us on Cloud Adoption & Risk Report 2
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