Arden Medical Centre
|
|
- Nathan Gallagher
- 8 years ago
- Views:
Transcription
1 Arden Medical Centre Dr Nigel C Wood Albany Road MB BS MRCP DRCOG Stratford-upon-Avon Dr Jill Crowfoot CV37 6PG MB ChB MRC GP DRCOG Tel: (01789) Dr Hazel Blanchard Fax: (01789) MB ChB MRCGP Patient reference Group (PRG) Report March 2013/14 Introduction We have a list size of 3000 patients, with a larger elderly population and a small ethnic population. We practice from Victorian premises which are full to capacity and not fully compliant with modern regulations. Arden Medical Centre started as a single handed practice by Dr Wood over 25 years ago. Dr Crowfoot joined as a partner 11 years ago and Dr Blanchard is our associated practitioner. Please take time to look at the link below, this is results from the Government Survey carried out in 2013, completely separate to our own survey. Patient Reference Group We have a live Patient Reference Group, which meets 6 monthly; we also have a virtual PRG who can be reached via . Patients can join either group, we advertise via our website, practice leaflet, waiting area and approach directly to try and even out age/sex and ethnic minority. The group met face to face on 3 rd December 2013, next meeting to be held in June date & time TBA we predominantly communicate via . The PRG agreed the surgery naire before sending to patients, the results where then sent to the PRG for comments. Feedback from the PRG was very positive. Survey with Results The survey was sent via e mail to those patients we currently held e mails for and as the large majority do not use the internet we held naires in the waiting areas for those patients that did not have the use of internet. In consultation we agreed the following actions: Telephone system training for the receptionists, to allow receptionists to answer calls and place on hold where necessary, and to deal with urgent calls coming in. To reiterate to patients that there is an on line service Patient Access that can be used for booking and cancelling appointments on line and ordering repeat prescriptions. To address the waiting room notice boards. 12% of patients felt that they were overheard at reception. With further training we will aim to address this. Opening Hours & Contact Patients can contact us by The practice opening hours are: Telephone: Monday 8:30am - 6:00pm Fax: Tuesday 8:30am - 6:00pm Patient Access you will need to Wednesday 8:30am - 6:00pm register for this service, please speak to Thursday 8:30am - 6:00pm reception. Friday 8:30am - 6:00pm ardenmedicalcentre@nhs.net (For non urgent and non clinical matters) Online: The practice offers extended hours appointments on: Tuesday 6.30pm 7.30pm Thursday 7.30am 8.00am
2 Arden Medical Centre Patient Questionnaire 1. How would you rate our Reception team in relation to the following areas? Excellent Very Good Average Very Politeness 78% 17% 5% Professionalism 78% Efficiency 74% Knowledge 68% Understanding of needs 73% 12% 3% did 21% 1% did 23% 2% did 19% 1% did 7% 3% 1% 1% 3% 2% 5% 2. If you have contacted our Reception team recently, how confident do you feel that your request will be actioned? I have always had my requests dealt with promptly My requests are dealt with but I have had to wait longer than I expected I have had to contact the surgery more than once with the same request 97% 3% 3. In reception area, do you feel that other patients can hear what you say to the Receptionist? Yes but I don't mind 74% Yes and I am not very happy about it 12% No, I don't feel that other patients can overhear 13% Not answered 1% 4. Did you know we have introduced booking and cancelling appointments and ordering repeat medication on line? Please tick one I did know and I use it 37% I did know, but I don t use it 35% I didn't know, but would like to use it 1% I didn't know and do not want to use it 13% I would consider using it 10% Not answered 4%
3 5. How informative do you find the notice boards in the Waiting Areas? Very useful 28% Useful 58% Not at all useful 1% Nothing of interest 8% Not answered 2% Other see comments below 3% In and out so quickly (a very good thing!) that I don t see it. There are too many and if, of a sensitive nature, in a very public place, embarrassing to access. 6. How easy is it to get through to us on the telephone? Immediate 23% Very Quickly 18% Few Minutes 38% How long does it take to Varies 3% get through to us Do not use telephone 1% Did not answer 17% How easy is it to book an appointment Very Easy 79% Getting harder 1% Did not answer 20% How easy is it to order a prescription How do the staff treat you when contacting us by telephone Very Easy 86% Did not answer 14% Very Well 42% Exceedingly well 17% Polite 18% A little brusque sometimes 2% Do not use telephone 1% Did not answer 20% 7. Arden Medical Centre Practice Website Have you visited our No 40% website recently Yes 37% Did you find what you were looking for on the website What else would be useful on the website Yes 35% Did not answer 25% More links to services
4 8. Would you recommend Arden Medical Centre to friends and family Yes 95 % No 9. The Prime Minister has announced plans that may see GP surgeries having to open out of normal office hours and at weekends in a bid to improve access for patients to their GP. 8am to 8pm Seven Days A Week. We would not be able to do this at Arden Medical Centre we would have to make changes as follows: WOULD YOU PREFER TO Stay as we are 77% Merge with one or more surgeries at least for some of those extra hours 18% 10. Last time you saw or spoke to a GP at Arden, how good was that GP at the following? Giving you enough time Very good 92% Good 3% Neither good nor poor 11. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at the following? Listening to you Very good 89% Good 5% Neither good nor poor 1% 12. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at the following? Explaining tests and treatments Very good 82% Good 10% Neither good nor poor 3% Did not answer the 5%
5 13. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at the following? Involving you in decisions about your care Very good 77% Good 15% Neither good nor poor 1% Did not answer the 7% 14. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at the following? Treating you with care and concern Very good 78% Good 17% Neither good nor poor 15. Did you have confidence and trust in the GP you saw or spoke to? Yes, definitely 87% Yes, to some extent 8% No, not at all Don't know/can't say Did not answer the 5% 16. Equality and Diversity Monitoring Form Age Group % % % % % % % 65 and over 66% % Not filled in 1% 17. What is your gender? Female 67% Male 31% Not too sure 1% Not filled in 1%
6 Comments: Please don t change anything, this is the best GP surgery by a country mile! We are exceedingly lucky. Very Happy I have full admiration for the practice, staying small Enables person centred care and your traditional family doctor who knows you rather than a number on a computer system. Merging would be a big mistake and bring you down to other practices levels. No thank you. I would be heart broken if Dr Wood retires. I feel he once saved my life after I came out of hospital. Everyone kind and helpful. My husband and I are very grateful for all the kindness and service we have from AMC Wanting an appointment never a problem Appointment times kept I always 5mins after appt time Reception team make an effort to understand the problem and then deal with it competently I have had occasion to be in touch with the surgery recently as it became clear that I had a problem with BP, the meeting with PN & Dr Wood exemplary. Overhearing conversations in reception/waiting room not ideal. Reception team always helpful Please don t change anything about yourselves. You have been my doctors all my life and I feel very lucky to have you. All very helpful professional polite/reception team. If I can t get immediate help with something that needs to be achieved by doctor or nurse, I have received telephone calls very promptly. 1 at 7.30pm. I need to let you now that suffering from an awful illness affects both my mental and physical health knowing you are available and always happy to help keeps me from slipping over the edge. Thank you E x Clinical staff have turned to listen to my conversation with person on reception and comments were made when I moved away. Reception team reluctant to take ownership of glitches on computer system. Ability to respond to e mails sent by surgery. Some reception staff can be abrupt and I don t feel they should ask details of condition as I don t see why they need to know. Re extended hours for surgery opening. If this is a requirement of patients for week-end opening then why don t all GP s in Stratford run a weekend clinic on a rota basis. That would mean each GP doing one week every 3 months. The patient records can be made available for all patients of the practices via EMIS Cloud (subject to individuals given approval of access) Always get appointments promptly I find everyone very helpful always. Sat am opening would be nice, always seem to need help at the weekends. I recommend you to family and friends but as long as you don t take so many on to negate the present comment. You have an excellent team. Try not to make too many changes. It has a caring ambience. Medical attention next to none.
Patient survey results and Action Plan 2011-2012
Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results
More informationPatient Satisfaction Survey Results Report 2013/2014
Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting
More informationSTONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014
Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has 13,800 patients. The practice operates to CQC Standards. We have four GP Partners, Drs B
More informationDrs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk
24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the
More informationWarden Lodge Medical Practice. Patient Participation Annual Report 2014/2015
Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from
More informationThe practice looked at the following factors that make up the groups which are a representation of the wider patient population:
HILLSIDE PRACTICE Local Patient Participation Report, April 2011 to March 2012 Background information Hillside Patient Forum is a practice patient group which has been in existence since soon after the
More information1-In the past 12 months, how many times have you seen a doctor at your Surgery?
DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG
More informationPATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY
PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY Since we started our PPG in 2011 the group has grown from 30 members to 69 members. The surgery still continues to advertise the PPG on the surgery
More informationPATIENT PARTICIPATION DES 2012 to 2013
PATIENT PARTICIPATION DES 2012 to 2013 The New Medical Centre F82021 23 March 2013 Dr Edison, Dr Ola and Dr Akwenuke 264 Brentwood Road Heath Park Romford Essex RM2 5SU Introduction This report summarises
More informationPatient satisfaction survey
Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is
More informationPATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012
PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PROFILE OF GROUP MEMBERS There were eight Group members at the time the survey was carried out. Their
More informationNORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM
NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic
More informationYORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015
YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015 Our patient participation group is a virtual group. We contact our patients via e-mail however if a patient does not have access to the internet
More informationhe Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12
THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 We first started our PPG in April, 2011 by handing slips out on reception asking patients to participate. Our first meeting
More information5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9
Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful
More informationHandsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES
Handsworth Medical Practice Patient Participation Group Report 2013/14 Patient Participation DES Table of Contents How the patient groups were set up 3 Group diversity information on PPG and Virtual PRG
More informationPatient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013
Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available
More informationPPG / vppg Patient Survey Report Updated 22 nd March 2012
Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice
More informationSleaford Medical Group Local Patient Participation Report 2012/13
A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient
More informationYORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014. Prepared 24 March 2014
YORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014 Prepared 24 March 2014 York House Medical Centre PPG 24 MARCH 2014 In 2013 / 2014 the Patient Participation Group has been very active in seeking the views
More informationThe Heathville Medical Practice PATIENT PARTICIPATION END OF YEAR REPORT 2012
The Heathville Medical Practice Branch Surgery Dr. R. M. Watkins 5 Heathville Road 38 Warwick Avenue Dr. N. J. Gilbert Gloucester Tuffley Dr. A. Seymour GL1 3DP GLOUCESTER Dr. S. E. Richards Tel: 01452
More informationPatient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014
Patient Participation Report 2013/14 Produced for the Patient Participation DES 2011/2013 Cheryl Palmer Practice Business Manager March 2014 Page 1 of 6 This report shows how the Practice has engaged with
More informationDr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011
PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting
More informationPatient participation - Preparing an action plan for 2015-16
1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large
More informationSTONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013
Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has approximately 14,000 patients The practice operates to CQC Standards. We have five GP Partners,
More information40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group).
Patient Participation Group Report 2013/2014 Component: 1 After the patient participation group s inception in 2011 we meet on a regular basis to discuss patient issues and Practice improvements with the
More information62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA
62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has
More informationDR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014
DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 At the beginning of March 2014, we conducted our yearly patient survey, both in house and via the virtual PPG
More informationPatient participation report, March 2012
Patient Reference Group Report and Action Plan March 2012 Patient participation report, March 2012 Our newly formed Patient Reference Group (PRG) includes five patient representatives from a cross section
More informationPatient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template
London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed
More informationHUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014
HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 The Practice has two surgeries: Huddersfield Road Surgery at 6 Huddersfield Road, Barnsley. Barugh Green Surgery at 44 Cawthorne
More informationThe cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.
The Manor Surgery Patient Satisfaction Survey 2013-2014 There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male.
More informationPutnoe Medical Centre Patient Survey Report and Action Plan
Putnoe Medical Centre Patient Survey Report and Action Plan 2013/2014 This report summarises the Results and Action Plan for this year s Patient Satisfaction Survey. Patient Representation Group The Patient
More informationLANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015
Dear patients LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015 Thank you to all the 244 patients who completed our Patient Services Questionnaire on-line and the 29 patients who completed
More informationPatient Participation Report 2013
Dr Tina Archdeacon 12.3.13 Patient Participation Report 2013 This report outlines the actions taken to increase patient participation, in the service provision of Wheatfield Surgery To achieve this we:
More informationLeeds Road Practice PATIENT PARTICAPATION REPORT March 2012
Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012 Overview This report sets out the work undertaken by the Patient Representative Group (PRG) and the practice in the last 12 months. The PRG developed
More informationSILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk
SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15 http://www.sillothgroupmedicalpractice.nhs.uk Please follow the link above to access the results of our patient survey for 2014-2015 We
More informationLey Hill Surgery Patient Questionnaire Results 2015
Ley Hill Surgery Patient Questionnaire Results 2015 1. How do you rate the hours that the Practice is open for appointments? Excellent 34% Good 36% Satisfactory 15% Fair 11% Poor 1% 2. How do you normally
More informationUNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13
UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:
More informationSTREATHAM HIGH PRACTICE
STREATHAM HIGH PRACTICE PRG LOCAL PATIENT PARTICIPATION REPORT & ACTION PLAN (In agreement with Patient Representative Group - PRG) 2013-14 Page 1 of 24 Local Patient Participation Report Contents: Streatham
More informationTHE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -
THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14
More informationPatient Satisfaction Survey
Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory
More informationWOOD LANE MEDICAL CENTRE 2A WOOD LANE RUISLIP HA4 6ER TEL : 01895 632 677 FAX : 01895 623 236 www.woodlanesurgery.nhs.uk INFORMATION FOR PATIENTS
WOOD LANE MEDICAL CENTRE 2A WOOD LANE RUISLIP HA4 6ER TEL : 01895 632 677 FAX : 01895 623 236 www.woodlanesurgery.nhs.uk INFORMATION FOR PATIENTS WELCOME TO WOOD LANE MEDICAL CENTRE Our approach to your
More informationStandard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team
Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Practice Code Ash Vale Health Centre H81013 Signed on behalf of practice Jon Fox Date 30 th March 2015
More informationTHE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT
THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report
More informationPatient Survery 2011-2012
Patient Survery 2011-2012 This survey was conducted in house and the results analysed by Mrs A Piper Practice Manager. The full survey results including graphs are available on our website The Questionnaires
More informationSummary of Malago Surgery Patient Satisfaction Survey
Summary of Malago Surgery Patient Satisfaction Survey Introduction Malago Surgery conducted a Patient Satisfaction Survey during February and March 2013. Questionnaires were made available to all patients
More informationBranksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX. Patient Reference Group Practice Report 2012-2013
Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX Patient Reference Group Practice Report 2012-2013 The Patient Reference Group (PRG) at Branksomewood Healthcare Centre provides an opportunity
More informationHockwell Ring Medical Practice Results, Recommendations and Response
Results, Recommendations and Response 30 The Green, Luton Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the patient survey results,
More informationGREENBANK MEDICAL PRACTICE
LOCAL PHARMACIES Boots the Chemist Tel: 633 6136 Lloyds Pharmacy Tel: 624 3529 1 Town Square 282 Lees Road Oldham Oldham Boots the Chemist Tel: 652 1620 Lloyds Pharmacy Tel: 626 5426 Elk Mill 20 High Street
More informationPatient Reference Group Meeting Held at Caterham Valley Medical Practice Thursday 26 th February 2015 at 6pm
Patient Reference Group Meeting Held at Caterham Valley Medical Practice Thursday 26 th February 2015 at 6pm Present: Dr P F Roberts Dr J M Lewis Dr R E P Wright Dr P Hamilton Mrs V Gillespie Mrs D Hill
More informationNurse Led Open Clinic for Minor Ailments. Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner. The Crescent Surgery
Nurse Led Open Clinic for Minor Ailments Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner The Crescent Surgery Background In response to our Patient Satisfaction Survey in 2013-14 the
More informationPPG & Survey Results Report 2014/15
PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15
More informationTHIS HEALTH CENTRE IS EQUIPPED FOR DISABLED PERSONS ACCESS PRACTICE TEAM
THIS HEALTH CENTRE IS EQUIPPED FOR DISABLED PERSONS ACCESS PRACTICE TEAM General Practitioner General Practitioner General Practitioner Practice Nurse: Practice Manager: Secretary: Reception Staff: Health
More informationSomercotes Medical Centre: PPG Survey, 2013-2014.
Somercotes Medical Centre: PPG Survey, 2013-2014. Following from the survey conducted last year, it was recognised that there was a clear demand for patient s to have the option to book appointments using
More informationBristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service
Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:
More informationShaftesbury Medical Centre
Shaftesbury Medical Centre Minutes from Patient Group Meeting on Wednesday 26 th February at 5:30 pm Present: Practice Staff: Dr Musa (Chair), Alpna Chavda Patient Representatives: Suresh Patel (SP), Phil
More informationStandard Reporting Template
Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template
More informationCENTRAL AVENUE SURGERY ARDROSSAN HEALTH CENTRE ARDROSSAN KA22 7DX. TEL 01294 463838 Fax 01294 462798 www.ardrossanhealthcentre.co.
CENTRAL AVENUE SURGERY ARDROSSAN HEALTH CENTRE ARDROSSAN KA22 7DX TEL 01294 463838 Fax 01294 462798 www.ardrossanhealthcentre.co.uk EVENINGS, WEEKENDS & PUBLIC HOLIDAYS please telephone 111 for urgent
More informationWargrave House Surgery
Wargrave House Surgery Wargrave House Surgery 23 St Owen Street Hereford HR1 2JB 01432 272285 Dr Mike Johnson Dr Sarah Johnson Dr Abigail Goodwin Dr Nigel Fraser Dr James Papworth Dr Clare Jones Mr D Goodfellow
More informationImproving Practice Questionnaire Abbreviated Report
Improving Practice Questionnaire Abbreviated Report Stillmoor House Medical Practice July 2013 - December 2014 1 Northleigh House Thorverton Road Matford Business Park Exeter EX2 8HF t 0845 5197493 f 01392
More informationPatient Satisfaction Survey Report March 2013
Patient Satisfaction Survey Report March 2013 Background Information:- The Practice Manager met with the Patient Group Members on January 28 th and a discussion was held on the issues that everyone felt
More informationPrices Mill Surgery. Patient Satisfaction Survey. Results
2014 Prices Mill Surgery Patient Satisfaction Survey Results Prices Mill Surgery Patient Satisfaction Survey Results 2014 Contents s Contents P1 Survey Results s Overview of survey Patient demographics
More informationPatient Participation Reporting Template 2014-2015
Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing
More informationEmmer Green Surgery Patient Participation Report (and Patient Survey) 2014
Patient Participation Report (and Patient Survey) 2014 1 If quality is to be at the heart of everything we do, it must be understood from the perspective of Lord Darzi, NHS next stage review the patients
More informationAnnex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template
Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Moorfield House Surgery M81026 Signed on behalf of practice:
More information502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX:
DEPTFORD SURGERY 502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: 020 8692 7374 Email - lewccg.g85711-general@nhs.net www.deptfordsurgery.nhs.uk PARTNERS Dr. Sarah Hawxwell MBBS DCH DRCOG
More informationEast Street Surgery, South Molton. Patient Satisfaction Survey Results 2014
East Street Surgery, South Molton Patient Satisfaction Survey Results 2014 This year following advice from the Patient Reference Group, the practice undertook the survey online but due to lack of uptake
More informationPatient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)
Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried
More informationA guide to our services
Shipley Medical Practice A guide to our services Telephone: (01274) 531153 or (01274) 589160 Opening hours: Monday to Friday 8am until 6.30pm Thursday late opening until 8pm Evenings and weekends: Dial
More informationKingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS
Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Appointments & Emergencies Tel : 01642 553738 For Results & General Enquiries : Tel : 01642 554967 Please visit our surgery website for
More informationVICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW. Tel: 01224 641930 Fax: 01224 656915
VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW Tel: 01224 641930 Fax: 01224 656915 The Practice We are Victoria Street Medical Group, 7 Victoria Street, Aberdeen, Tel (01224) 641930,
More informationQuestions often asked by patients and answers from the Randolph Surgery
Questions often asked by patients and answers from the Randolph Surgery 1. Why does the Randolph Surgery insist that everyone over 40 (or anyone who requires prescribed medication under 40) has a comprehensive
More informationAPPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 %
APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 % Access to a Doctor or Nurse for a ROUTINE appointment No Opening 6% 5% 19% 51%
More informationPatient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template
Practice Name: Kings Road Medical Centre Practice Code: E87063 London Region North West Area Team Complete and return to: england.lon-nw-claims@nhs.net by no later than 31 March 2015 Signed on behalf of
More informationWarden Lodge Medical Practice. Statement of Purpose. Health and Social Care Act 2008
Warden Lodge Medical Practice Version 1 February 2013 Statement of Purpose Health and Social Care Act 2008 Service Provider Warden Lodge Medical Practice Glen Luce Cheshunt Herts EN8 8NW Tel: 01992 622324
More informationPatient Satisfaction Survey Results 2011
Patient Satisfaction Survey Results 2011 Summary Our 2011 Patient Satisfaction survey was sent to 40 patients with 11 responses received, a response rate of 28%. As last year, the overwhelming response
More informationTHE LEISTON SURGERY PATIENT SATISFACTION SURVEY 2008-2009
THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 28-29 USING THE GENERAL PRACTICE ASSESSMENT QUESTIONNAIRE Distribution: GPs PCT Staff PPG Date March 29 Page 2 of 16 REPORT ON PATIENT SATISFACTION SURVEY
More informationPhoning the Practice
Pakuranga Medical Centre Patient Survey June 2013 Phoning the Practice 6 51% 52% 5 4 4 34% 3 2 12% 1 3% 1% 0 Never Sometimes Usually Always Never Sometimes Usually Always Phone Answered Promptly Ability
More informationWestcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59
Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 We would be grateful if you would complete this survey regarding the Nurse Practitioner Service at Westcroft. We want
More informationIf someone has collapsed, has chest pain or difficulty breathing, dial 999
Dr Fiona Cornish MA MB BChir 1984 (Cantab) DRCOG DCH MRCGP DFFP Dr Sally Barnard MB BS 1987 (Melbourne) DCH MRCGP DFFP Dr Adrian O Reilly MB BChir 1984 DRCOG MRCGP DCH DPH (Cantab) Dr Paul Linehan MB BCh
More informationThe Streatfield Medical Centre - Patient Participation Groups
Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on
More informationPatient Participation Reporting Template 2014-2015
Patient Participation Reporting Template 2014-2015 Practices are required to submit the patient participation report detailed below. Please submit an electronic version of this report to england.bgswareateamprimarycarebewley@nhs.net
More informationMoorland Medical Centre Practice Improvement Questionnaire Report 2014-2015
Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015 Practice Improvement Questionnaire Report March 2014/15 Page 1 Moorland Medical Centre Practice Improvement Questionnaire Report
More informationBethesda Medical Centre Patient Participation Group
Bethesda Medical Centre Patient Participation Group Review of Patient Questionnaire 2014-21 January 2015 Apologies: 3 Members Present: 8 members, Sue Clarke, Rachael Cousins. Results of Patient Questionnaire
More informationKNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF
KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF Tel: 0203 141 0700 Fax: 0203 049 0701 Email - lamccg.knightshill@nhs.net Website: www.knightshillsurgery.nhs.uk PARTNERS Dr
More informationHow To Be A Successful Practice Manager
Standard Reporting Template Practice Name: Yetminster Health Centre Practice Code: J 81017 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:
More informationStandard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team
Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams
More informationPatient Participation Group Report 2014/15 Station House Surgery, Kendal
Patient Participation Group Report 2014/15 Station House Surgery, Kendal 1. BACKGROUND The Patient Participation Group (PPG) has just completed a third successful year. Thank you to all those who continue
More informationMawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf
Mawbey Group Practice G85130 Lambeth CCG Patient Participation Report April 2013-March 2014 The web address of this document is http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Our Practice
More informationUEA Medical Centre Patient Satisfaction Survey Results 2012/13
SURVEY DATA COLLECTED BETWEEN OCTOBER 2012 AND JANUARY 2013 40 sheets filled in for twelve doctors = TOTAL OF 480 SHEETS REVIEWED LENGTH OF REGISTRATION Sample size - 480 Last year Registered 0 2 years
More informationHow To Rate Christchurch Family Medical Practice
Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION Patient Involvement has been a key initiative of the Department of Health over the last few years to ensure that patients are
More informationLOCAL PATIENT PARTICIPATION REPORT
LOCAL PATIENT PARTICIPATION REPORT Practice Name: Granville Medical Centre Y code: Y00918/ Redbridge 1 Establish a Patient Reference Group (PRG) comprising only of registered patients The table below reflects
More informationLOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013
LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.
More informationThe Mill Medical Practice
The Mill Medical Practice Local Patient Participation Report March 2014 The Mill Medical Practice Catteshall Mill Catteshall Road Godalming Surrey, GU7 1JW Practice Manager: Robin Forward T: 01483 239903
More informationBRECHIN MEDICAL PRACTICE. Practice Information Booklet
BRECHIN MEDICAL PRACTICE Practice Information Booklet WELCOME to Brechin Medical Practice. We hope this booklet will give you all the information that you require about the services provided by our Primary
More informationPLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting
PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities
More information27-29 Derby Road 358 Copnor Road. Tel: 0844 815 1802. Fax: 0844 815 1803
27-29 Derby Road 358 Copnor Road North End Portsmouth PO2 8HW Copnor Portsmouth PO3 5EL Tel: 0844 815 1802 Fax: 0844 815 1803 Welcome to Derby Road Group Practice Thank you for deciding to join our Practice.
More informationStandard Reporting Template
Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on
More informationAnnex D: Standard Reporting Template
Annex D: Standard Reporting Template Practice Name: Cromwell Place Surgery Practice Code: D81030 Cambridgeshire & Peterborough CCG Area Team 2014/15 Patient Participation Enhanced Service Reporting Template
More information