When Bad Things Happen. To Good Schools
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- Erik Rose
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1 When Bad Things Happen To Good Schools
2 Famous Quote If you re in this business long enough, something bad is going to happen. Jerry Partlow
3 Some bad things... During a severe snow and ice storm, there is a power outage lasting several days. A residential school is faced with the possibility of having to evacuate its campus and seek alternative shelter.
4 Some bad things... A beloved staff member, driving home from school, is involved in a traffic accident and killed.
5 Some bad things... Two students leave campus, steal a vehicle from a neighbor of the school, and cause extensive property damage.
6 Some bad things... Following termination for inadequate performance, a staff member makes public allegations of sexual harassment regarding the director of the school.
7 Some bad things... A student, absent without leave, is fatally injured trying to jump on a moving freight train.
8 Some bad things... During a snowstorm over the Christmas holidays, there is a power outage which causes pipes to freeze, burst, and then flood the school, postponing the re-opening of school due to extensive water damage of building and destruction of teaching materials.
9 What do you do? Build support Develop a plan Rehearse the plan Communicate! Communicate! Communicate!
10 Build Support You re a great agency, doing great work. The middle of a crisis isn t the time to start sharing this message.
11 Build Support Identify and cultivate powerful allies
12 Build Support Flood the media with press releases about all the great things you do
13 Build Support Know your neighbors and your neighborhood
14 Build Support Build a strong relationships with regulatory agencies Fire Department Police Licensing Placing agencies
15 Develop a Plan Our Plan Involve everyone: Staff, students, families. Everyone will be impacted Everyone will be a source of information Everyone needs to contribute positively
16 Develop a Plan Know your staff. There may be skills & strengths in dealing with an emergency that are not evident in day-to-day There may be weaknesses that don t show up until a crisis. Physical and/or emotional
17 Develop a Plan Make it comprehensive Try to anticipate every potential crisis Things like: But remember, one will probably come that you haven t anticipated Consider the needs of all: Students, Staff, Families, Community
18 Develop a Plan Make it flexible Include alternatives Staff Availability Evacuation Transportation Extended Sheltering
19 Develop a Plan Define Leadership & Alternatives Different emergencies may require different leadership Emergency leadership plans should exist for all leaders
20 Develop a Plan Visit it frequently Update it Periodic readiness checklists Make it a part of new staff orientation
21 Develop a Plan Be sure to include recovery in your plan BIEE Image restoration
22 Rehearse Your Plan Make sure your plan works Make sure your plan meets the needs Take drills seriously Make sure everyone participates
23 Rehearse Your Plan Critique and revise your plan
24 Communicate! Communicate! Communicate! Before something bad happens, share your plan Parents Licensing Local Authorities
25 Communicate! Communicate! Communicate! And when something bad happens A clear consistent message A written script
26 Communicate! Communicate! Communicate! Let them hear it from you Don t let your constituents learn of situations from anyone other than you. Be completely honest. Don t try to minimize. Plan for alternative means of communications The Notebook!
27 Communicate! Communicate! Communicate! A single contact point for media Return calls! Be honest Emphasize privacy considerations Speak to policies and practices
28 Communicate! Communicate! Communicate! Keep it positive Focus on recovery and the future
29 Resources cyplan/index.html (American Red Cross)
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