COPAN 400M PSM Service GUI User Guide

Transcription

1 COPAN 400M PSM Service GUI User Guide Part #: CPR02588 Revision Level: A01 August 2010

2 SGI International, Inc. All Rights Reserved. POWER MANAGED RAID and DISK AEROBICS are all registered trademarks of SGI International, Inc. Windows and Microsoft are registered trademarks of Microsoft Corporation. All other names are for reference only and are the property of their respective owners. in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to photocopying or recording, for any purpose without the express written permission of SGI International, Inc. This document is provided for information only. SGI International, Inc. makes no warranties of any kind regarding the software or the COPAN 400M, except as set forth in the license agreement. The software and the COPAN 400M are the exclusive property of SGI International, Inc and are protected by United States and International copyright laws. Use of the software is subject to the terms and conditions set out in the accompanying license agreement. Installing the software signifies the user s agreement to the terms of the license agreement. Document History Part Number/Rev Changes Publish Date CPR02588 A01 Initial release COPAN 400M PSM Service GUI User Guide August 2010 ii COPAN 400M - PSM Service GUI User Guide

3 TABLE OF CONTENTS CHAPTER 1 CONFIGURING THE PLATFORM SERVICE MANAGER GUI About Platform Service Manager Logging In Logging In from the KVM in the Cabinet Logging In from a Web-browser Initial Configuration of the PSM GUI Step 1 - Enter System Step 2 - Configure Settings Step 3 - Create Alerts Step 4 - Configure FTP Settings Step 5 - Configure SNMP Settings Step 6 - Configuring the HealthCheck Schedule Execute a Trace of the System CHAPTER 2 USING THE PLATFORM SERVICE MANAGER GUI Overview of the PSM GUI Copan System Menu Copan System: System View Highest/Ambient Temp of Cabinet System I/O Each Shelf (MB/s) Active Disk Drives Each Shelf (count) Spare Drives Each Shelf (Count) Utilization App Server Each CPU (%) Total Power All Shelves (Watts) Recent High Priority Events Discovered Shelves and Discovered App Server System Info Copan System: Cabinet View Status Icons on the System View Page PSM Server Status Icons Application Processor Status Icons PSSM Server Icons Power Supply Status Icons Shelf Status Icons Canister Status Icons

4 Drive Status Icons Platform Service Manager Page Stopping, Starting and Restarting the PSM Viewing Temperature Status on the PSM Server Viewing Fan Status in the PSM Server Viewing PSM Shelf Page Updating the Shelf Firmware, Canister Firmware and Drive Firmware Uploading an AOR File to the Shelf Viewing Shelf FRU Info Accepting New FRU Data for Mismatched FRUs Viewing Shelf Info Starting, Stopping and Rebooting the Shelf Toggling the Shelf LED Moving the Shelf in the PSM GUI Viewing Raidset for the Shelf Viewing Fan Status for the Shelf Renaming a Shelf Viewing Shelf Application Processor Page Moving the Application Processor in the PSM GUI Viewing Temperature Status for the Application Processor Viewing Fan Status in the Application Processor Viewing Application Processor Viewing Application Processor Drive Status Power Supply Page Viewing Power Supply Status Event Log Searching for Events Searching for Events with a Specific Event Message Searching for Events Generated on a Specific Shelf Searching for Events Generated During a Time and Date Range Viewing Service Logs Viewing Action Logs Acknowledging Service Logs Removing Acknowledgement of Action Logs Purging the Log CHAPTER 3 SOFTWARE / FIRMWARE UPGRADE PROCEDURES Overview of the Procedure Update Order Procedure Customer Preparation Acquire the Update Files iv Platform Service Manager - User Guide

5 Time Required Uploading and Updating the PSM Operating System Step 1 - Uploading the PSM Operating System Step 2 - Updating the PSM Operating System Uploading and Updating the PSM Web Software Step 1 - Uploading the PSM Web Software Step 2 - Updating the PSM Web Software Uploading and Updating the Canister Firmware Step 1 - Upload the Canister Firmware Step 2 - Update the Canister Firmware Uploading and Updating the Shelf Firmware Step 1 - Upload the Shelf Firmware Step 2 - Update the Shelf Firmware Post Update Procedure CHAPTER 4 PLATFORM SERVICE MANAGER EVENT LOG SERVICE CODES Service Codes Platform Service Manager - User Guide v

6 vi Platform Service Manager - User Guide

7 CHAPTER 1 Configuring the Platform Service Manager GUI In this Chapter 1.1 About Platform Service Manager 1.2 Logging In 1.3 Initial Configuration of the PSM GUI 1.4 Execute a Trace of the System

8 1.1 About Platform Service Manager The Platform Service Manager is an administrative tool for service personnel that allows the subsystem operation to be monitored, events to be viewed, and Field Replaceable Units (FRU's) to be identified for replacement. It is a web-based application accessible from a web-browser. You can access the Platform Service Manager from either: The Keyboard, Video and Mouse (KVM) assembly in the SGI Cabinet. A web-browser on your PC 1.2 Logging In Logging In from the KVM in the Cabinet 1. Open the front cabinet. 2. Pull out and open the KVM. 3. Double-click the icon to open. 4. When prompted, enter your username and password Logging In from a Web-browser 1. Open a web-browser. 2. Enter the following in the address bar of the browser: where <IP_address> is the IP address of the SGI PSM server. 1-2 Platform Service Manager - User Guide

9 1.3 Initial Configuration of the PSM GUI Step 1 - Enter System Enter general information about the cabinet. This information will be displayed on the Copan System: System Info page and will be ed in the HealthChecks. 1. Enter the following: Customer ID - The Customer ID number assigned by SGI (example: copanxxxx). Customer Name - Company name for the customer. Customer Phone - Phone number for the main contact at the customer site. Customer - The address for the main contact at the customer site. Typically, this is the system administrator. Location - The address where the cabinet is located. Cabinet Serial Number - The cabinet s serial number. Example: 8L Cabinet Part Number -The Cabinet PartNumber. Example: CPR02852A00 Model Number - The model number. Typically one of the following: SGI 400M, SGI 400T, SGI 400TX. 2. Click Save. Platform Service Manager - User Guide 1-3

10 1.3.2 Step 2 - Configure Settings The software can be configured to send alerts to a contact at the customer s site and/or to SGI support. 1. Click Setup on the top menu bar. 2. Click the Setup tab. 3. Complete the following fields: SMTP Server - Enter the SMTP Server according to the customer's requirements. SMTP Port - Enter the SMTP Server according to the customer's requirements. SMTP Username - Enter the Username according to the customer's requirements. SMTP Password - Set the Password (or have the customer). Note: A password is required. Reply-to Address - Enter a Reply Address according to the customer's requirements. Default is root@localhost. Note: This is an optional field. SMTP Status - Set to Enabled. 4. Click Save. 5. It is recommended that you test the setup by clicking Test and then using a valid address. This will verify that the system is able to send Platform Service Manager - User Guide

11 1.3.3 Step 3 - Create Alerts Before you can add Alerts, follow Step 2 - Configure Settings. The ability of the system to send to the customer support center will allow for prompt service when a problem is detected. 1. Click Setup on the top menu bar. 2. Click the Alerts Setup tab. 3. Click Create New Alert. Platform Service Manager - User Guide 1-5

12 IMPORTANT: SET THE LEVEL TO 3 - ORANGE AND ABOVE Be 4. Complete the following fields: Title - The title of this alert and will only be displayed in the PSM GUI. Recipients - Enter the addresses for the customer and SGI contacts that want to receive this alert. Subject - Enter the subject for the alert. We recommend that you include the cabinet serial number. Example: SGI Alert 8L Header - Enter a default header for the . For example: If not already included in the , please forward this to your service provider for prompt action at < address>. Footer - Enter a default footer for the . Service Codes - Enter any Service Codes to send with the alert Keywords - Enter any keywords to send with the alert. Severity: 1 - Info or Above (all) 2 - Warning or Above 3 - Critical Only 1-6 Platform Service Manager - User Guide

13 Level - Change the Level to Orange and above (3). Setting the alert level to 3 will allow of service alerts, 3 and higher. Level 3 alerts are used to determine when a service action is required and have a service person dispatched. 1 - Green or Above (all) - Green and above: no performance/system degradation. Never set to this level, as this will generate a massive volume of Yellow or Above - Yellow and above: performance/system degradation is possible. Not recommended that you set to this level, as this will generate a large volume of Orange or Above - Orange and above: performance/system degradation existed service required (Nominal Setting). The standard setting for alerts to SGI service and the customer. 4 - Red Only - Red: system disabled and possible product damage. Status - Select to enable the alert. If, at a later date you wish to turn off the alert, you can disable the alert on this page. Attach Health Check - Select whether or not to include a HealthCheck as an attachment to the Click Add New Alert. Platform Service Manager - User Guide 1-7

14 1.3.4 Step 4 - Configure FTP Settings You can specify an FTP server to be used to upload diagnostic files, such as Trace files, when SGI support requests them. 1. Click Setup on the top menu bar. 2. Click the FTP Setup tab. 3. Complete the following fields: FTP Server - Leave as the default to use the SGI FTP server, or enter the customer s FTP server IP address. FTP Server Username - Leave as the default to use the username for the SGI FTP server, or enter the customer s FTP server username. FTP Server Password - Leave as the default to use the password for the SGI FTP server, or enter the customer s FTP server password. Location path - Leaving the default character uploads the trace files in the home directory of the FTP server. Optionally, you can specify a different directory within the FTP server. Status - Set to Enabled. 4. Click Save Platform Service Manager - User Guide

15 1.3.5 Step 5 - Configure SNMP Settings You have the option to send SNMP logs and traps a SNMP trap host. 1. Click Setup on the top menu bar. 2. Click the SNMP Setup tab. 3. Complete the following fields: SNMP Title - Enter a title for the trap. SNMP Target Host - Enter an IP address for the trap target. SNMP Event Severity - Set the severity level for the trap: 1 - Info: Sets the trap to info, warning and critical events. 2 - Warning: Sets the trap to warning and critical events. 3 - Critical: Sets the trap to critical events only. SNMP Event Alert - Select the Event level for the trap. 1 - Green and above: no performance/system degradation 2- Yellow and above: performance/system degradation is possible 3 - Orange and above: performance/system degradation existed service required (Nominal Setting) 4 - Red: system disabled and possible product damage SNMP Status - Set to Enabled. 4. Click Save. Platform Service Manager - User Guide 1-9

16 1.3.6 Step 6 - Configuring the HealthCheck Schedule A HealthCheck is a set of files that are automatically generated by the software and can be used to evaluate the health of the SGI COPAN cabinet. These files can be ed to a SGI Service Engineer and/or a customer contact on a set schedule. The Health Check file will be saved in the /mnt/other directory on the PSM server. In addition, if you have configured the Setup tab and added an Alert, the Health Check will be sent to the address specified on the Alerts tab. For more information, refer to Executing a Health Check on page Click Setup on the top menu bar. 2. Click the HealthCheck Setup tab. 3. Select the frequency of the HealthChecks from one of the following options: Daily Weekly Monthly Quarterly 4. Click Save Platform Service Manager - User Guide

17 Executing a Health Check To execute a Health Check immediately: 1. Click Setup on the top menu bar. 2. Click the HealthCheck Setup tab. 3. Click Execute Health Check Now. 4. The Health Check file will be saved in the /mnt/other directory on the PSM server. In addition, if you have configured the Setup tab and added an Alert, the Health Check will be sent to the address specified on the Alerts tab. Platform Service Manager - User Guide 1-11

18 Example HealthCheck File The HealthCheck is a zip file contains various status and diagnostic files, including text files, output files, configuration files and AOR files. A HealthCheck includes drive status files, canister status files, shelf status files, and other files that provide the health of cabinet subcomponents. The following Shelf Drive Status file is an example of a file that is contained in a HealthCheck Platform Service Manager - User Guide

19 1.4 Execute a Trace of the System Executing a trace will record the system configuration of the COPAN 400M. This file can be used by technical support to diagnose and troubleshoot hardware errors. A trace should be executed: After initial installation Before servicing the system After servicing the system To execute a trace of the system: 1. Log in to the PSM GUI. 2. Click Setup on the top menu bar. 3. Click the FTP Setup tab. 4. Click Compress Trace Files.. 5. The trace will be saved on the PSM server in the /mnt/other directory. It will overwrite any existing trace files in that directory. If you setup an FTP server on this tab, the trace will be saved in the directory specified on that FTP server instead of on the PSM server. Platform Service Manager - User Guide 1-13

20 1-14 Platform Service Manager - User Guide

21 CHAPTER 2 Using the Platform Service Manager GUI In this Chapter 2.1 Overview of the PSM GUI 2.2 Copan System Menu 2.3 Copan System: System View 2.4 Copan System: Cabinet View 2.5 Status Icons on the System View Page 2.6 Platform Service Manager Page 2.7 Shelf Page 2.8 Application Processor Page 2.9 Power Supply Page 2.10 Event Log

22 2.1 Overview of the PSM GUI The PSM user interface provides the following options: Copan System - View near-real time status for and manage the system components, such as the PSM Server, Application Processor, Shelves and Power Supplies. Setup - Configure settings for the system, such as general System Info, alerts and HealthChecks. Event Log - View all system service alerts and warnings. Help - Open and view the Help system. About - View the software version and build number. 2-2 Platform Service Manager - User Guide

23 2.2 Copan System Menu The Copan System menu item provides a dashboard that displays a visual representation of the status of the cabinet. Platform Service Manager - User Guide 2-3

24 2.3 Copan System: System View Highest/Ambient Temp of Cabinet Vertical Axis - Degrees Celsius Horizontal Axis - Time in minutes, with 0 representing the current time The maximum temperature measurement in the cabinet. There are several sensors throughout the cabinet: shelves, application processors, PSM server, power supplies. This reading is the maximum of all sensors in the cabinet. This chart also displays an ambient temperature line (in blue) for comparison System I/O Each Shelf (MB/s) Vertical Axis - Megabytes per second Horizontal Axis - Time in minutes, with 0 representing the current time The aggregate I/O performance of the cabinet. This reading combines all shelf I/O. 2-4 Platform Service Manager - User Guide

25 2.3.3 Active Disk Drives Each Shelf (count) Vertical Axis - The number of drives powered up for each shelf in the system. Horizontal Axis - Time in minutes, with 0 representing the current time All disks that are active or spinning in the cabinet. A disk is not included in this count if it is powered down, a spare, a foreign drive or idle Spare Drives Each Shelf (Count) Vertical Axis - The number of spare drives in each shelf Horizontal Axis - Shelf number (0 through 7) A count of the number of spare drives in each shelf in the cabinet. Empty shelves are represented by an X. Platform Service Manager - User Guide 2-5

26 2.3.5 Utilization App Server Each CPU (%) Vertical Axis - The percentage of CPU usage of each application processor) Horizontal Axis - Time in minutes, with 0 representing the current time If more than one Application Processor is installed, this chart displays a line for the CPU usage of each server Total Power All Shelves (Watts) Vertical Axis - Power Usage of all shelves in Watts Horizontal Axis - Time in minutes, with 0 representing the current time Dynamic measurement of the total power utilization of all shelves in the system. 2-6 Platform Service Manager - User Guide

27 2.3.7 Recent High Priority Events This section displays the ten most recent events with Severity of Yellow, Orange and Red. Click an event to view it in Event Log Discovered Shelves and Discovered App Server When a new shelf or Application Processor is installed in the cabinet, the PSM software will discover it and it will be displayed in this section. Click the discovered shelf or Application Processor to assign it to its proper physical location in the cabinet. Platform Service Manager - User Guide 2-7

28 2.3.9 System Info The System Info section displays general information about the cabinet. This information is configured on the Setup: System Info page. 2-8 Platform Service Manager - User Guide

29 2.4 Copan System: Cabinet View In the Copan System section of the PSM GUI, each page displays the Cabinet View on the left. Not only is the Cabinet View a visual representation of the status of the SGI COPAN cabinet, it provides easy access to the various PSM GUI pages. On each page, you can click a component in the system to view that GUI page. For example, click the Platform Service Manager component to view the Platform Service Manager Page. CLICK TO VIEW Platform Service Manager Page CLICK TO VIEW Shelf Page CLICK TO VIEW Application Processor Page CLICK TO VIEW Power Supply Page Platform Service Manager - User Guide 2-9

30 2.5 Status Icons on the System View Page On the Copan System: Cabinet View, icons represent the status for each component (PSM server, Application Processor) in the cabinet. The following charts describe the meaning of each icon for each system component PSM Server Status Icons TABLE 2-1: PSM SERVER STATUS ICONS Failed, Alarm OK, On Undefined, Unknown Empty Status Application Processor Status Icons TABLE 2-2: AP STATUS ICONS Failed, Alarm OK, On Undefined, Unknown Empty Status 2-10 Platform Service Manager - User Guide

31 2.5.3 PSSM Server Icons TABLE 2-3: PSSM STATUS ICONS Amber LED on PSSM on the banner of the cabinet has been activated by Service Events of Level 3 or Level 4. OK, ON Power Supply Status Icons TABLE 2-4: POWER SUPPLY STATUS ICONS Fault, Alarm OK, On Lost communication with the power supply, Missing Off Unknown Shelf Status Icons TABLE 2-5: SHELF STATUS ICONS Disconnected Unknown Online Boot Platform Service Manager - User Guide 2-11

32 TABLE 2-5: SHELF STATUS ICONS Offline Downloading canister firmware, drive firmware or AOR file Canister Status Icons TABLE 2-6: CANISTER STATUS ICONS Failed Discovered, On Moved Degraded Drive Status Icons TABLE 2-7: DRIVE STATUS ICONS Failed Actively Rebuilding Actively Mirroring Spare Foreign Undiscovered Scanning, On 2-12 Platform Service Manager - User Guide

33 TABLE 2-7: DRIVE STATUS ICONS Off Unknown Platform Service Manager - User Guide 2-13

34 2.6 Platform Service Manager Page To view the PSM page: 1. Click the Copan System menu item. 2. Click Platform Services Manager on the left in the cabinet view. 3. The PSM page is displayed Stopping, Starting and Restarting the PSM These buttons start, stop and restart the PSM server s communication with the shelves and other hardware components. There will be no hardware status update checks and no new information will be added to the database while this communication process is stopped. This will not start, stop and restart the web server process. If you stop or restart the PSM using these buttons, you will still have access to the PSM GUI. 1. Open the PSM tab on the Platform Service Manager Page. 2. At the top of the page, click one of the following buttons: Start PSM Stop PSM Restart PSM 2-14 Platform Service Manager - User Guide

35 2.6.2 Viewing Temperature Status on the PSM Server 1. Open the PSM tab on the Platform Service Manager Page. 2. The Board Temperature and the CPU Temperature are displayed in the middle of the page, along with the status of both Viewing Fan Status in the PSM Server 1. Open the PSM tab on the Platform Service Manager Page. 2. The PSM fan status is displayed in the middle of the page. Platform Service Manager - User Guide 2-15

36 2.6.4 Viewing PSM 1. Open the PSM tab on the Platform Service Manager Page. 2. On the right side of the page, a list of PSM information is displayed, including hostname, IP addresses, and free and used disk space Platform Service Manager - User Guide

37 2.7 Shelf Page To view the Shelf page: 1. Click the Copan System menu item. 2. Click one of the Shelves on the left in the cabinet view. 3. The Shelf page is displayed Updating the Shelf Firmware, Canister Firmware and Drive Firmware 1. Open the Shelf Page. 2. At the top of the page, click Update Shelf. 3. For more information, refer to Chapter 3: Software / Firmware Upgrade Procedures Uploading an AOR File to the Shelf WARNING: This procedure should only be performed during the initial installation of the cabinet. Do not upload an AOR file to the shelf unless directed to by a SGI COPAN service engineer. About AOR Files A SGI COPAN MAID array contains power management features that spin down and power off least-recently-used raidsets after a period of disuse or when a fixed power budget is exceeded. On each shelf, 26 of the 27 raidsets are available for this feature. On 1TB drive, there are 52 raidsets. Platform Service Manager - User Guide 2-17

38 Certain applications may require constant and instant access to data stored in the array. The twenty-seventh raidset in the shelf is reserved for Always On Regions (AOR), a section of disk that will always be spinning and available for access. An AOR configuration file is used to define the mapping, which is specific to the application and host. WARNING: No input or output (I/O) should be running to the shelf. Verify the customer has stopped all such operations to the shelf before beginning this procedure. Step 1 - Upload the AOR 1. From the Dashboard page, select the shelf on which the AOR will be uploaded. 2. On the Shelf Page, click Update Shelf. 3. On the Shelf Update page, click Upload AOR File to save the AOR file to the PSM server. Step 2 - Update the AOR 1. Once the AOR file had been uploaded, select the radio button next to the correct file and click UPDATE Shelf AOR File to begin the update process Platform Service Manager - User Guide

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40 2.7.3 Viewing Shelf FRU Info 1. Open the Shelf Page. 2. At the top of the page, click View FRU Info. 3. The Field Replaceable Unit Summary page displays the FRUs installed in the shelf Platform Service Manager - User Guide

41 2.7.4 Accepting New FRU Data for Mismatched FRUs If a FRU has been recently replaced, the current and new FRU data will listed as a mismatch. This means the original UUID information for the FRU does not match the new UUID of the replacement FRU. After the FRU replacement, the service engineer should verify the new FRU data and accept the change. To verify and accept the FRI information change: 1. Click the Mismatch link for the replaced FRU. 2. The Field Replaceable Unit page for that FRU will list both the original FRU UUID and the new FRU UUID. Verify that the new FRU data is correct. Platform Service Manager - User Guide 2-21

42 3. Click the Accept button to accept the change. Alternately, click Edit to make any necessary changes to the value Platform Service Manager - User Guide

43 2.7.5 Viewing Shelf Info To view version information for a shelf, such as SCMB version, SAS information, BIOS information, and HBA information, do the following: 1. Open the Shelf Page. 2. At the top of the page, click Shelf Info. 3. The Shelf Info page is displayed. Platform Service Manager - User Guide 2-23

44 2.7.6 Starting, Stopping and Rebooting the Shelf 1. Open the Shelf Page. 2. At the top of the page, click one of the following: Start Stop Reboot Toggling the Shelf LED If a service engineer needs to locate a shelf during a service action, they can toggling the shelf LED, causing the light on the back of a shelf to flash. This ensures the engineer is performing the service action on the correct shelf. 1. Open the Shelf Page. 2. At the top of the page, click Toggle Shelf LED Moving the Shelf in the PSM GUI If the Shelf is physically moved from one location in the cabinet to another location in the cabinet, you should change the location of the shelf as it is displayed in the PSM GUI Cabinet View. This will prevent confusion when it is necessary to service the shelf. 1. Open the Shelf Page. 2. To the right of the Move to Shelf button, select the new shelf location from the drop-down menu. 3. Click Move to Shelf Viewing Raidset for the Shelf 1. Open the Shelf Page. 2. In the Raidset section of the page, hover your mouse cursor over a raidset to view a tool tip for that raidset. The tool tip will show which drives are contained in the raidset. 3. Click a raidset to view the Raidset and Drives page for the shelf Viewing Fan Status for the Shelf 1. Open the Shelf Page. 2. In the Fan section, click a fan. 3. The Fans page is displayed Renaming a Shelf To change the name of the shelf as displayed in the PSM GUI: 2-24 Platform Service Manager - User Guide

45 1. Open the Shelf Page. 2. To the left of the Shelf Name field, click the Edit button. 3. Rename the Shelf Viewing Shelf 1. Open the Shelf Page. 2. On the right side of the page is a list of information about the shelf including Shelf Name, Status and IP address. Platform Service Manager - User Guide 2-25

46 2.8 Application Processor Page To view the Application Processor page: 1. Click the Copan System menu item. 2. Click one of the Application Processor on the left in the cabinet view. 3. The Application Processor page is displayed Moving the Application Processor in the PSM GUI If the Application Processor is physically moved from one location in the cabinet to another location in the cabinet, you should change the location of the Application Processor as it is displayed in the PSM GUI Cabinet View. This will prevent confusion when it is necessary to service the Application Processor. 1. Open the Application Processor Page. 2. Above the Update App Server Location button, select the new location from the dropdown menu. 3. Click Update App Server Location button Viewing Temperature Status for the Application Processor 1. Open the Application Processor Page. 2. The Base Board Temperature, Front Panel Temperature, two Power Supply Temperatures and the two CPU Temperatures are displayed in the middle of the page, along with the status of all Platform Service Manager - User Guide

47 2.8.3 Viewing Fan Status in the Application Processor 1. Open the Application Processor Page. 2. The Application Processor fan status is displayed in the middle of the page Viewing Application Processor 1. Open the Application Processor Page. 2. The Application Processor is displayed on the right side of the page including System Name, Hostname and IP address Viewing Application Processor Drive Status 1. Open the Application Processor Page. 2. The Application Processor drive status is displayed at the bottom of the page. Platform Service Manager - User Guide 2-27

48 2.9 Power Supply Page To view the Application Processor page: 1. Click the Copan System menu item. 2. Click one of the Power Supply on the left in the cabinet view. 3. The Power Supply page is displayed Platform Service Manager - User Guide

49 2.9.1 Viewing Power Supply Status 1. Open the Power Supply Page. 2. On the left side of the page, view the status of Power Bay 0 and, if installed, Power Bay On the right side of the page, view information about each Power Supply installed, including Model Numbers and Serial Numbers. Platform Service Manager - User Guide 2-29

50 2.10 Event Log When events occur in the system, they are assigned a Severity and Level, based on their impact on the system. These events are stored and provide visibility into system health. For a list of all event codes, their severity and event messages, refer to CHAPTER 4 Platform Service Manager Event Log Service Codes. To view events: 1. From the top menu bar, click Event Log. 2. The Event Log page is displayed with all events, starting with the most recent. 3. You have the ability to sort by any of the columns Searching for Events You also have the option to search for events by using the Search Criteria fields to filter for specific events. For example, you can view all events with a particular severity. Or you can search for events generated on a specific shelf. TABLE 2-8: EVENT LOG SEARCH FIELDS Service Code Search for events with a specific Service Code. For a list of all service codes, refer to CHAPTER 4 Platform Service Manager Event Log Service Codes. Message Search for a specific string contained in the Event Message. For example, to search for a failed drive, use the search term failed drive. For a list of all event messages, refer to CHAPTER 4 Platform Service Manager Event Log Service Codes. Severity Search for events classified as a specific Severity Level: 1 - Info, 2 - Warning, 3 - Critical. To/from Search for events generated during a specific date range. Alert Search for events classified as a specific Alert Level: 1 - Normal and above, 2 - Yellow and above, 3 - Orange and above, 4 - Red. Shelf Search for an event generated on a specific shelf. Event Log View all Event Logs (both Service Logs and Action Logs). Service Log View only the Service Logs. Action Log View only the Action Logs Platform Service Manager - User Guide

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53 Searching for Events with a Specific Event Message If you wish to find all events that contain a specific string in their Event Message, do the following: 1. Click the Event Message checkbox. 2. Type the string in the Message input box. For example, type failed drive. 3. Click Search. Platform Service Manager - User Guide 2-33

54 Searching for Events Generated on a Specific Shelf If you wish to find all events that were generated on a specific shelf, do the following: 1. Click the Shelf checkbox. 2. From the drop-down menu, select the UUID for the shelf. 3. Click Search Platform Service Manager - User Guide

55 Searching for Events Generated During a Time and Date Range If you wish to find all events that were generated during a date and time range, do the following: 1. Click the From checkbox and select the following: The Date - The beginning date of the time range. The Time - The beginning time of the time range. 2. Optionally, click the To checkbox. If you choose not to select an end date, the events displayed will be up until the most recent events generated. Select the following: The Date - The beginning date of the time range. The Time - The beginning time of the time range. 3. Click Search. Platform Service Manager - User Guide 2-35

56 Viewing Service Logs Service logs are any unacknowledged events with event levels of Yellow or above (2 - Yellow, 3 - Orange and 4 - Red). Once a Service Log is acknowledged, it becomes an Action Log. On the Event Log page, click Service Log to view all Service events Viewing Action Logs Action Logs are Service Logs that have been acknowledged. These are logs that have been viewed by a Service Engineer and action has been taken to resolve the issue. On the Event Log page, click Action Log to view all Action events Acknowledging Service Logs After a Service Log has been reviewed and the issue has been resolved, the Service Engineer will acknowledge the event. This acts as a record of service and clears the events from the list of Service Logs. Once an event is acknowledged, the event is reclassified as an Action Log. al events of Level 1 can not be acknowledged. Only events of Level 2 and above (Yellow, Orange and Red) can be acknowledged. Manually Selecting Events To acknowledge one or more events: 1. Select Service Log from the drop-down menu on the Event Log page. 2. Click the checkbox in the Ack field. Alternately, click the All link to the right of Select to choose all events on the currently displayed page. 3. These events will automatically be moved to the Action Log. The selected events will still be displayed on the page until it is refreshed. 4. To view the events, select Action Log from the drop-down menu on the Event Log page. All Events in the Database To acknowledge ALL events in the database: 1. Click Ack ALL Current. 2. These events will automatically be moved to the Action Log. The selected events will still be displayed on the page until it is refreshed. 3. To view the events, select Action Log from the drop-down menu on the Event Log page Platform Service Manager - User Guide

57 Removing Acknowledgement of Action Logs At times an Action Log may need to be reverted back to a Service Log (i.e. the acknowledge status removed). For example, if it turns out that the issue associated with the event is not actually resolved, the Action Log can be unacknowledged. To reclassify an event from Action Log to Service Log (i.e. remove the acknowledge status), do the following: 1. Find the event in the Action Log. To do this, select Action Log from the drop-down menu on the Event Log page. 2. Click the checkbox in the Ack field. 3. These events will automatically be moved to the Service Log. The selected events will still be displayed on the page until it is refreshed. 4. To view the events, select Service Log from the drop-down menu on the Event Log page Purging the Log WARNING: Clicking the Purge Log button will delete ALL events in the Event Log. Use this feature with caution as all events will be permanently deleted. To remove ALL events from the database, click Purge Log. Platform Service Manager - User Guide 2-37

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59 CHAPTER 3 Software / Firmware Upgrade Procedures In this Chapter 3.1 Overview of the Procedure 3.2 Customer Preparation 3.3 Uploading and Updating the PSM Operating System 3.4 Uploading and Updating the PSM Web Software 3.5 Uploading and Updating the Canister Firmware 3.6 Uploading and Updating the Shelf Firmware 3.7 Post Update Procedure

60 3.1 Overview of the Procedure Update Order The software / firmware components in the must be updated in the following order: 1. Platform Service Manager (PSM) 2. Canister Firmware (including its FPGA and MCU) 3. Shelf Controller Firmware A separate procedure for each upgrade follows. The order in which the four procedures are executed is critical Procedure Customer Preparation Uploading and Updating the PSM Operating System Uploading and Updating the Canister Firmware Uploading and Updating the Shelf Firmware Post Update Procedure 3-2 COPAN 400M - User Guide

61 3.2 Customer Preparation Note that the approximate minimum time to upgrade all software/ firmware components in this procedure is 4 hours Acquire the Update Files Determine if access to the SGI COPAN service FTP site will be allowed. If it is not allowed, a USB Flash drive containing the update files must be available to complete the upgrade Time Required The time required to complete each procedure and restart the system is: The PSM upgrade takes a minimum of 15 minutes to complete. The Canister upgrade takes approximately 5 minutes to complete. The Shelf Controller upgrade takes approximately 3 to 5 minutes to complete. The actual time for complete system recovery after an upgrade is dependent on the number of configured virtual tapes, which can add up to 4 hours or more to the times listed above. NOTE: It is possible in certain circumstances that not all components will need to be upgraded. Upgrades are determined by SGI COPAN, any Field Change Order supplied, or whether some components have already been upgraded to the necessary code version level. COPAN 400M - User Guide 3-3

62 3.3 Uploading and Updating the PSM Operating System This is two-step process: Step 1 - Uploading the PSM Operating System Step 2 - Updating the PSM Operating System Step 1 - Uploading the PSM Operating System First upload the software to the hard drive of the PSM server: 1. Open the Copan System: Cabinet View. 2. Click the Update tab. 3. Click Upload PSM OS. 4. Browse for the PSM OS update file and click Upload. 3-4 COPAN 400M - User Guide

63 3.3.2 Step 2 - Updating the PSM Operating System Next, begin the update process. 1. Click the Update PSM OS to begin the update. COPAN 400M - User Guide 3-5

64 3.4 Uploading and Updating the PSM Web Software This is two-step process: Step 1 - Uploading the PSM Web Software Step 2 - Updating the PSM Web Software Step 1 - Uploading the PSM Web Software First upload the software to the hard drive of the PSM server: 1. Open the Copan System: Cabinet View. 2. Click the Update tab. 3. Click Upload PSM Web. 4. Browse for the PSM OS update file and click Upload Step 2 - Updating the PSM Web Software Next, begin the update process. 1. Click the Update PSM Web to begin the update. 3-6 COPAN 400M - User Guide

65 COPAN 400M - User Guide 3-7

66 3.5 Uploading and Updating the Canister Firmware This is two-step process: Step 1 - Upload the Canister Firmware Step 2 - Update the Canister Firmware Step 1 - Upload the Canister Firmware You must first upload the firmware to the system. 1. Open the Shelf Page. 2. Click Update Shelf at the top of the Shelf page. 3. Click Upload Canister Firmware. 3-8 COPAN 400M - User Guide

67 4. A window will open allowing you to browse for the files (for example, the /tmp folder). Browse for the shelf firmware file and click Upload. COPAN 400M - User Guide 3-9

68 3.5.2 Step 2 - Update the Canister Firmware Next, begin the update process. 1. You can choose to update each canister one at a time, or you can choose to update all canisters at once. Click UPDATE Canister 0, UPDATE Canister 1, and so on to update each canister one at a time. Alternately, click UPDATE Firmware on All Canisters to update all canisters at once. Option 1 - Update Firmware on canisters individually Option 2 - Update Firmware on all canisters 3-10 COPAN 400M - User Guide

69 3.6 Uploading and Updating the Shelf Firmware This is two-step process: Step 1 - Upload the Shelf Firmware Step 2 - Update the Shelf Firmware Step 1 - Upload the Shelf Firmware You must first upload the firmware to the system. 1. Open the Shelf Page. 2. Click Update Shelf at the top of the Shelf page. 3. Click Upload Shelf Firmware. COPAN 400M - User Guide 3-11

70 4. A window will open allowing you to browse for the files (for example, the /tmp folder). Browse for the shelf firmware file and click Upload Step 2 - Update the Shelf Firmware 1. Click UPDATE Shelf Firmware to begin the update COPAN 400M - User Guide

71 3.7 Post Update Procedure 1. After you have complete the firmware update, power cycle all shelves on which the firmware was updated. To power cycle a shelf, at the back of the cabinet, click the shelf power button to power the shelf OFF. Wait a few seconds and click the power button again to power the shelf ON. 2. The shelf will power up. 3. In the Service GUI, watch as the shelf comes online, which will take about 15 minutes. Once it is online, the shelf icon will turn green. COPAN 400M - User Guide 3-13

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73 CHAPTER 4 Platform Service Manager Event Log Service Codes In this Chapter 4.1 Service Codes

74 4.1 Service Codes The following is a list of Service Codes for the Platform Service Manager. When events occur in the system, they are assigned a Severity and Alert Level, based on their impact on the system. These events are stored and provide visibility into system health. To view the Service Events for the system, view the Event Log. For more information, refer to 2.10 Event Log. TABLE 4-1: LIST OF PSM GUI SERVICE CODES Service Code Severity Alert Level and Event Message 1230 Fault Warning Orange ShelfController Unknown "Shelf is over temperature" 1230 Fault Warning Orange ShelfController Unknown "Shelf is over temperature" 1231 Fault Critical 1231 Fault Critical 1232 Fault Critical Red ShelfController DCRiserCard "Shelf & DC0 is over temperature" Red ShelfController DCRiserCard "Shelf & DC0 is over temperature" Red ShelfController DCRiserCard "Shelf & DC1 is over temperature" 1232 Fault Critical Red ShelfController DCRiserCard "Shelf & DC1 is over temperature" 12b0 Fault Warning Yellow ShelfController Unknown "Battery Voltage Not Ok" 12b0 Fault Warning Yellow ShelfController Unknown "Battery Voltage Not Ok" 12b1 Fault Warning Yellow ShelfController Unknown "Battery not charging" 12b1 Fault Warning Yellow ShelfController Unknown "Battery not charging" 1300 Fault Warning 1300 Fault Warning 1300 Fault Warning 1300 Fault 1300 Fault Warning 1300 Fault Warning 1300 Fault Warning 1300 Fault Warning Orange Stick Unknown "%d zones of canister %d overtemp(> 50 centigrade) Warning" Yellow Stick Unknown "%d zones of canister %d overtemp(> 50 centigrade) Warning" Yellow Stick Unknown "%d zones of canister %d overtemp(>=45 && <=50 centigrade) Warning" Green Stick Unknown "%d zones of canister %d Temp Info(>=45 && <= 50 centigrade)" Orange ShelfController Unknown "Multiple Canisters with 12V Low condition " Orange ShelfController Unknown "Multiple Canisters with 5V Low condition " Orange Stick Unknown "%d zones of canister %d overtemp(> 50 centigrade) Warning" Yellow Stick Unknown "%d zones of canister %d overtemp(> 50 centigrade) Warning" 4-2 COPAN 400M - User Guide

75 TABLE 4-1: LIST OF PSM GUI SERVICE CODES Service Code Severity Alert Level and Event Message 1300 Fault Warning 1300 Fault 138d Fault Warning Yellow Stick Unknown "%d zones of canister %d overtemp(>=45 && <=50 centigrade) Warning" Green Stick Unknown "%d zones of canister %d Temp Info(>=45 && <= 50 centigrade)" Orange ShelfController Unknown "Multiple Canisters with 12V Low condition " Orange ShelfController Unknown "Multiple Canisters with 5V 138e Fault Warning Low condition " 1500 Fault Critical Red Shelf Unknown "Critical Fan Failure: fan-pair(%d:%d)" 1500 Fault Critical Red Stick Unknown "Canister %d overtemp(>50 centigrade) failure" 1500 Fault Warning Orange Stick Unknown "Canister %d 12V Low Warning" 1500 Fault Warning Orange Stick Unknown "Canister %d 5V Low Warning" 1500 Fault Warning Orange Stick Unknown "Canister %d DC 1.5V Low Warning" 1500 Fault Warning Orange Stick Unknown "Canister %d DC 1.8V Low Warning" 1500 Fault Warning Orange Stick Unknown "Canister %d DC CoreV Low Warning" 1500 Fault Warning Orange Shelf Unknown "Non-Critical Fan Failure-fan %d failed" 1500 Fault Critical Red Shelf Unknown "Critical Fan Failure: fan-pair(%d:%d)" 1500 Fault Critical Red Stick Unknown "Canister %d overtemp(>50 centigrade) failure" 1500 Fault Warning Orange Shelf Unknown "Non-Critical Fan Failure-fan %d failed" 1588 Fault Warning Orange Stick Unknown "Canister %d 12V Low Warning" 1589 Fault Warning Orange Stick Unknown "Canister %d 5V Low Warning" 158a Fault Warning Orange Stick Unknown "Canister %d DC 1.2V Low Warning" 158b Fault Warning Orange Stick Unknown "Canister %d DC 3.3V Low Warning" 1590 Fault Warning Orange DiskDrive Unknown "Drive (%d:%d) overtemp(>50c)" 1590 Fault Warning 1591 Fault Warning Orange DiskDrive Unknown "Drive (%d:%d) overtemp(%dc): ( >50C )" Yellow DiskDrive Unknown "Drive (%d:%d) Temp Warning(>45C and < 50C )" 1591 Fault Warning Yellow DiskDrive Unknown "Drive (%d:%d) Temp Warning(%dC): ( >45C and < 50C )" 15ac Fault Critical Red Shelf Unknown "Critical Fan failure-shelf SHUTDOWN" 15ac Fault Critical Red Shelf Unknown "Critical Fan failure-shelf SHUTDOWN" 15ac Fault Critical Red Shelf Unknown "Critical Fan failure-shelf SHUTDOWN" COPAN 400M - User Guide 4-3

76 TABLE 4-1: LIST OF PSM GUI SERVICE CODES Service Code Severity Alert Level and Event Message 15ac Fault Critical Red Shelf Unknown "Critical Fan failure-shelf SHUTDOWN" 15d9 Fault 15d9 Fault 15da Fault Warning Warning Warning Yellow Stick Unknown "Unable to read canister=%d temperatures" Yellow Stick Unknown "Unable to read HDD power on canister=%d" Yellow Stick Unknown "Unable to obtain canister=%d temperature reading- not taken" Yellow Stick Unknown "Unable to HDD power/voltage reading 15da Fault Warning on canister=%d 1700 Fault Warning Orange DCRiserCard Unknown "DC1 is over temperature" 1700 Fault Warning 1700 Fault Warning Orange DCRiserCard Unknown "DC0 Card Failure-Detected Under Voltage Condition" Orange DCRiserCard Unknown "DC1 Card Failure-Detected Under Voltage Condition" Orange DCRiserCard DCRiserCard "DC0 and DC1 are under 1700 Fault Warning voltage" 1700 Fault Warning Orange DCRiserCard Unknown "DC1 is over temperature" 1700 Fault Warning Orange DCRiserCard Unknown "DC1 Card Failure-Power Fault Condition detected" 1710 Fault Warning Orange DCRiserCard Unknown "DC0 is over temperature" 1710 Fault Warning Orange DCRiserCard Unknown "DC0 is over temperature" 1712 Fault Critical 1712 Fault Critical 1720 Fault Warning Red DCRiserCard DCRiserCard "DC0 and DC1 are over temperature" Red DCRiserCard DCRiserCard "HPDC0 and HPDC1 are over temperature" Orange DCRiserCard Unknown "DC0 Card Failure-Power Fault Condition detected" 1722 Fault Warning Orange DCRiserCard DCRiserCard "HPDC0 and HPDC1 have Power Fault conditions" 17b2 Fault Warning Orange DCRiserCard Unknown "DC%d is being shutdown" 17b2 Fault Warning Orange DCRiserCard Unknown "DC%d is being shutdown" 182f Fault Warning Orange CommExpress Unknown "Comm Express Thermal Trip event detected" 1923 Fault Warning Orange CoolHeat Unknown "Coolheat is over temperature" 2100 ConfigChange Warning DiskDrive Unknown "Assigned spare drive (%d 4-4 COPAN 400M - User Guide

77 TABLE 4-1: LIST OF PSM GUI SERVICE CODES Service Code Severity Alert Level and Event Message 2100 ConfigChange Warning DiskDrive Unknown "Assigned spare drive (%d 2100 ConfigChange Warning DiskDrive Unknown "Assigned spare drive (%d 2147 Fault Warning Yellow DiskDrive Unknown "Drive (%d 2148 Fault Critical Red DiskDrive Unknown "RAID set (%d) failure detected 2148 Fault Critical Red DiskDrive Unknown "Failed drive (%d 2148 Fault Critical Red DiskDrive Unknown "RAID set (%d) failure detected Red DiskDrive Unknown // "Unable to assign spare. Out of 2149 Fault Critical spare drives."// 2151 ConfigChange Green DiskDrive Unknown "Power on drive (%d 2151 ConfigChange Green DiskDrive Unknown "Power on drive (%d 2151 ConfigChange Green DiskDrive Unknown "Power on drive (%d 2152 ConfigChange Green DiskDrive Unknown "Power off drive (%d 2152 ConfigChange Green DiskDrive Unknown "Power off drive (%d 2152 ConfigChange Green DiskDrive Unknown "Power off drive (%d 2153 ConfigChange Green DiskDrive Unknown "Power on LUN (%d)" 2154 ConfigChange Green DiskDrive Unknown "Power off LUN (%d)" 2155 ConfigChange Green DiskDrive Unknown "Start RAID set rebuild on LUN (%d)" 2155 ConfigChange Green DiskDrive Unknown "Start RAID set rebuild on LUN (%d)" 2156 ConfigChange 2156 ConfigChange 2157 ConfigChange Green DiskDrive Unknown "Pause RAID set rebuild on LUN (%d)" Green DiskDrive Unknown "Pause RAID set rebuild on RAID set (%d)" Green DiskDrive Unknown "Resume RAID set rebuild on RAID set (%d)" 2159 Fault Warning Red DiskDrive Unknown "Last spare drive used" COPAN 400M - User Guide 4-5

78 TABLE 4-1: LIST OF PSM GUI SERVICE CODES Service Code Severity Alert Level and Event Message 2159 Fault Green DiskDrive Unknown "Last spare drive used" 2159 Fault GreenGreen DiskDrive Unknown "Last spare drive used" 2160 ConfigChange Green DiskDrive Unknown "RAID set (%d) rebuild complete" 311a Fault 311a Fault Critical Critical Red Firmware Unknown "Unable to get memory pool and dlist for LunList = %d" Red Firmware Unknown "No memory for CSCTLAPI RC Context Pool" 311a Fault Critical Red Firmware Unknown "Unable to release memory pool and dlist for LunList = %d" 311a Fault Critical Red Firmware Unknown "Unable to free RC context pool" 311a Fault Critical Red Firmware Unknown "Failed creating dlist for %s = %d. " 311a Fault Critical Red Firmware Unknown "Unable to cleanup memory pool for %s = %d. leak?" 311a Fault Critical Red Firmware Unknown "Failed creating pool for %s = %d." 311a Fault Critical Red Firmware Unknown "NULL parameter can't create for %s " 311a Fault 311a Fault 311a Fault 311a Fault 311a Fault 311a Fault 311a Fault Critical Critical Critical Critical Critical Critical Critical Red Firmware Unknown "Unable to cleanup dlist for %s = %d. leak? " Red Firmware Unknown "Unable to cleanup memory pool for %s = %d. leak? " Red Firmware Unknown "Unable to release memory pool and dlist for Lun Buffer Pool = %d. leak? " Red Firmware Unknown "List insert failed for Lun List Pool = %d " Red Firmware Unknown "Unable to release memory pool and dlist for Lun Buffer Pool = %d. leak? " Red Firmware Unknown "Unable to get memory pool and dlist for Lun Buffer Pool = %d " Red Firmware Unknown "Unable to cleanup dlist. possible knownlun leak." Red Firmware Unknown "Unable to cleanup memory pool. 311a Fault Critical possible knownlun memory leak." 311a Fault Critical Red Firmware Unknown "Unable to shrink I/O pool" 311a Fault 311a Fault Critical Critical Red Firmware Unknown "List insert failed for known lun Pool = %d " Red Firmware Unknown "Unable to execute add_lun() no more free LUN slots" 4-6 COPAN 400M - User Guide