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1 PROMISE ARRAY MANAGEMENT (PAM) for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Version 1.1

2 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Copyright 2004 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Important data protection information You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits. Promise Technology provides this publication as is without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose. The published information in the manual is subject to change without notice. Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users. This version of the User Manual supersedes all previous versions. ii

3 Contents Chapter 1: Introduction PAM Components How They Work Together Chapter 2: Installation Installation Locations Monitoring Utility Message Server Message Agent Operating System Support Network Requirements Pre-Installation Procedure PAM Installation Chapter 3: Initial Setup Launch PAM Local PAM Log-in Local PAM Log-out Remote PAM Log-in Remote PAM Log-out Disconnect from a Message Server Logout of RAID PC Remote PAM Future Log-ins PAM User Interface Create a New User Create an Array Setup Alert Notification Add a User to the Recipient List Specify Alert Notification Events Chapter 4: PAM User Interface Tree View Local PAM Remote PAM Tree View and Component Specific Menus Object View Information View Status Bar Pulldown Menus Dynamic Menus iii

4 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Main Menu My Console Server Menu RAID Machine Menu RAID System Menu Maintenance Menu View Menu Connection Menu (Remote PAM only) Preference Menu Help Menu Toolbar Popup Menus My Console Icon RAID Server Icon RAID Machine Icon RAID System Icon Controller Icon Channel Icon Disk Icon Array Icon User Management Icon User Icon Chapter 5: RAID Monitoring and Maintenance with PAM Launch PAM Local PAM Log-in Log-out Remote PAM Log-in Create a RAID Server Delete a RAID Server Log-out Disconnect from a RAID Server Logout of RAID PC Future Log-ins RAID Server IP Address Change Manage Users Create a User Change Password Change User Rights iv

5 Contents Delete a User Alert Notification Setup Alert Notification Add a User to the Recipient List Delete User from Recipient List Specify Alert Notification Events Controller View Event Log Read Bad Sector Table Controller Options System Information Controller Cache Disk Parameters Rebuild Setting Maintenance Error Handling Inconsistency Error Handling Channels and Disk Drives Media Patrol Launch Media Patrol Error Reporting Enclosure Arrays Create an Array Synchronize an Array Scheduled Synchronization On Demand Synchronization Synchronization Settings Stop, Pause, Continue Expand / Convert an Array Expansion Conversion Array Critical Rebuild an Array Automatic Rebuild Manual Rebuild Rebuild Setting Error Handling Stop, Pause, Continue Array Offline Delete Array v

6 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Chapter 6: RAID Concepts Definition Striping (RAID 0) Mirroring (RAID 1) Striping / Mirroring (RAID 0+1) About Dual Data Redundancy Block and Parity Striping (RAID 5) JBOD - Single Drive Chapter 7: Support Partition and Format Networking Issues IP Address DHCP Issues Contact Technical Support vi

7 Chapter 1: Introduction PAM Components (below) How They Work Together (below) Promise Array Management (PAM) is a utility application designed specifically for monitoring and managing Promise Technology RAID products, such as the FastTrak SX4030, SX4060 and S150 SX4-M RAID Controller cards. Promise includes BIOS-based RAID management utilities with each of its products. PAM, however, runs over a local area network and makes possible RAID monitoring and management from any computer on the network and even over Internet. This allows your IT manager to watch your RAIDs and take care of them over the network. PAM Components There are three components to PAM. Depending on your installation, all three may be on the same workstation or work separately across your network: Monitoring Utility The Monitoring Utility is a Graphic User Interface (GUI) that reports on the condition of the RAID array. It receives and displays reports on RAID condition and operation through the Message Server. The Monitoring Utility works on any PC with a TCP/IP network connection to your RAID. When installed on the computer that operates the RAID, the Monitoring Utility also provides a complete set of RAID management tools. Message Server The Message Server is the link connecting a PC with the Monitoring Utility. Normally, the Message Server runs on a network file server. But it can also run on the PC controlling the RAID. Message Agent The Message Agent runs on the PC that controls the RAID, called the RAID PC. It directly monitors the RAID and sends messages through the Message Server to all PCs running the Monitoring Utility. How They Work Together The Promise Array Management (PAM) utility provides and easy way to set up, monitor, modify and repair your RAID. PAM works with the Promise FastTrak SX4030, SX4060 and S150 SX4-M Controller card. PAM watches the RAID and when significant events happen, or it discovers a problem, the Message Agent sends a warning to the Message Server. The Message Server passes the warning along to all PCs running the Monitoring Utility. Warnings appear on the PC in the form of messages and popup alerts. You can select either one or both. You can also select which events and problems PAM will report. A major benefit of PAM is that it runs over a TCP/IP network. This enables remote monitoring of your RAIDs, including offsite monitoring over an Internet 1

8 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual connection. Once you become aware of a problem, go to the PC that controls the RAID, called the RAID PC to take corrective action. If you have more than one RAID PC on your network, PAM will indicate which one has the problem. PAM allows only monitoring access through the network. Management access occurs only at the RAID PC. PAM Installation Options Following are some examples of ways you can incorporate PAM into your network and RAID systems. Home-based PC + Monitoring Utility The Internet Laptop computer + Monitoring Utility Networked PC + Monitoring Utility Router & Firewall Network File Server + Message Server PC + FastTrak SX4030/ Message Agent PC + FastTrak S150 SX4-M + Internal RAID array + Message Agent PC + FastTrak S150 SX4-M + Message Agent Figure 1. LAN and Internet connections. In the example on the facing page, there are three PCs with FastTrak SX4030, SX4060 and S150 SX4-M Controller cards connected to the company s LAN. 2

9 Chapter 1: Introduction The PAM Message Agent runs on each of the PCs with a FastTrak card. The PAM Message Server runs on the company s file server. The PAM Monitoring Utility runs on networked PCs and also on remote PCs connecting to the company network through the Internet. With this arrangement, you can monitor RAID condition and activity from offsite, such as a hotel room or home office. Networked PC + Monitoring Utility Network File Server + Message Server PC + FastTrak SX Message Agent PC + FastTrak S150 SX4-M + Internal RAID array + Message Agent PC + FastTrak SX Message Agent Figure 2. Company LAN without a File Server. In the above example, there are three PCs with FastTrak SX4030, SX4060 and S150 SX4-M Controller cards connected to the company s LAN, the same as before. But this network has no file server, so the PAM Message Server runs on one of the networked PCs. PAM Monitoring Utility runs on both networked PCs. If 3

10 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual this LAN were upgraded with a suitable router and an Internet connection, you could set up offsite monitoring as in Figure 1. PC + FastTrak SX4030/ Monitoring Utility + Message Server + Message Agent PC + FastTrak S150 SX4-M + Internal RAID array + Monitoring Utility + Message Server + Message Agent Figure 3. PCs with Internal RAID. Promise s FastTrak SX4030, SX4060 and S150 SX4-M Controller cards are designed to setup and control a RAID within the PC s enclosure. They have the same need of monitoring and management as an external RAID subsystem. All three PAM components run on the PC itself. Important This manual accompanies a special version of PAM optimized to run with the FastTrak SX4030, SX4060 and S150 SX4-M Controller cards. Other versions of PAM will run reliably on the Promise RAID product with which they ship. They will also run reliably on several Promise RAID products in normal use. However, they may not perform adequately with a FastTrak SX4030, SX4060 and S150 SX4-M. 4

11 Chapter 2: Installation Installation Locations (below) Operating System Support (page 7) Network Requirements (page 7) Pre-Installation Procedure (page 8) PAM Installation (page 8) To install Promise Array Management (PAM) is an uncomplicated procedure, once you understand your systems and how you want to use PAM. The purpose of this Chapter is to help you plan and carry out your installation of PAM. By way of review, PAM consists of three components: Monitoring Utility Message Server Message Agent These were described in the previous chapter. Before proceeding with the installation, you must know which component goes where. If you plan to run PAM over a network, you must know the IP addresses of each computer on the network that will be involved in your RAID monitoring and management activity. Installation Locations The table below lists possible locations for the three PAM components. Monitoring Utility Monitoring Utility Message Server Message Agent Internet-connected PC Network PC Network File Server RAID PC The Monitoring Utility installs on any computer you will use to monitor and manage the RAIDs. If your RAID runs without a network connection, install it on the RAID PC with the rest of the PAM components. If your RAIDs are networked, you can install the Monitoring Utility on any computer connected to the network. 5

12 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual If your company has networked RAIDs and Internet access, you may choose to install the Monitoring Utility on a laptop or home-based PC for dial-in remote access. Limit your installation to the computers of RAID users and your IT administrator. PAM features password protection to further limit access and provide security of your data. Home-based PC + Monitoring Utility The Internet Laptop computer + Monitoring Utility Networked PC + Monitoring Utility Router & Firewall Network File Server + Message Server PC + FastTrak SX4030/ Message Agent PC + FastTrak S150 SX4-M + Internal RAID array + Message Agent PC + FastTrak S150 SX4-M + Message Agent Figure 1. Networked RAID has many installation options. 6

13 Chapter 2: Installation Message Server The Message Server installs onto the RAID PC if your installation does not involve a network. If you want run PAM over a network, install the Message Server on one of your networked computers including a file server, a networked PC or the RAID PC. Only one installation of the Message Server is required for PAM to work over a network. You may install Message Server on more than one network PC or file server, but PAM s network configuration will only use one of them, thus any additional installations are useless. Do not install the Message Server on any PC that may be disconnected from the network, such as a laptop or a computer that connects via the Internet. Not only will a disconnect cause PAM to fail, but reconnecting again may involve timeconsuming network configuration. Network configuration is discussed below. Message Agent The Message Agent installs on the RAID PC, whether your RAID is networked or not. In order for PAM to monitor and manage a RAID, it must have Message Agent installed. If you have more than one PAM-compatible RAID PC on your network, you may install a copy of Message Agent on all of them. Operating System Support PAM is a utility designed to run on top of previously installed Promise FastTrak SX4030, SX4060 and S150 SX4-M Controller cards. Generally, if your PC runs the FastTrak card properly, it will run PAM also. Promise Technology recommends Windows 2000, XP Professional or 2003 Server to take full advantage of all the features of PAM. In some cases, you can run PAM on other Windows operating systems. This becomes an issue when running PAM over a network where there are PCs with different operating systems. Network Requirements If you plan to install PAM on a network be sure all the hosts and servers are connected and running. That is, each of the PCs, RAIDs and Servers must have a working network connection before you install PAM. 7

14 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual In order for PAM to be configured over a network, you must know the IP (network) address of the RAID PC(s) in your system. The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs. See page 91 for help in finding the IP Address of the RAID PC. Pre-Installation Procedure Before you start If you are installing PAM to run over a network, determine the computers and servers onto which you will install PAM. Obtain the IP addresses of all RAID PCs where PAM will be installed. Visit the Promise Technology website and download the latest version of PAM Software. PAM Installation With that information ready, follow these steps to install PAM on each computer or server: 1. Boot the PC/server and launch Windows. 2. If the computer is already running, exit all programs. 3. If you are installing from the FastTrak SX4030, SX4060 and S150 SX4-M CD, place into your CD-ROM drive. 4. Open the CD or your download and locate the PAM folder. 5. Inside the PAM folder, look for the PAM Setup icon (right). 8

15 Chapter 2: Installation 6. Double-click the icon to run the installer. The opening screen appears. 7. Click Next or press Enter to continue. 9

16 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 8. When the License Agreement appears, click the Yes button to agree to the terms and continue the installation. If you click No, PAM Setup will exit. 9. In the Setup Type dialog box, make your choice between Complete (Recommended) and Custom installation. Use the Custom installation to change install locations or to deselect individual components. 10. Click the Finish Next button or press Enter to continue. 10

17 Chapter 2: Installation 11. When the Ready to Install dialog box appears, click Next Install or press Enter. 12. When the Add User Account dialog box appears, you may accept the default name or enter a new one in the Name field. 13. Enter your password in the Password and Confirm Password fields. When you are done, click Next or press Enter to continue. Note If you are only installing the Message Server, this dialog box does not appear. 11

18 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 14. When the Install Complete dialog box appears, you have the option to: Create program shortcuts on your Desktop Register WebPAM online Both of these options are recommended. 15. Click Finish or press Enter to finish the installation. This completes the PAM installation. Go on to Chapter 3, Initial Setup. 12

19 Chapter 3: Initial Setup Launch PAM (below) Local PAM Log-in (below) Local PAM Log-out (page 14) Remote PAM Log-in (page 14) Remote PAM Log-out (page 15) Remote PAM Future Log-ins (page 16) PAM User Interface (page 17) Create a New User (page 18) Create an Array (page 19) Setup Alert Notification (page 21) After you have completed installation, you must setup your PAM Monitoring Utility to work with your RAID. Launch PAM To Start PAM, click on a Desktop icon or go to Start > Programs > Promise Array Management and select: Local PAM Use to monitor and manage the FastTrak Controller in your PC. Remote PAM Use to monitor FastTrak Controllers over your network. Note If you only installed the Message Server, this shortcut does not appear. The Message Server works only through network connections and has no user interface. Go to the RAID PC or a Networked PC to setup PAM. Local PAM Log-in Launch Local PAM as described above. When the PAM user interface appears: 1. Right click on the RAID Machine icon in Tree View. Select Login from the popup menu (see above). The Login dialog box appears. 13

20 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 2. In the Login dialog box, type your Username and Password, and click OK. Initially, administrator is the only user. Use the administrator s password selected during installation. Local PAM Log-out To log-out of a Local PAM, right-click on the RAID Machine Logout from the popup menu. icon and select Remote PAM Log-in You must create a RAID Server in order to use Remote PAM. The RAID Server in PAM communicates with the Message Server on the network to connect your PC with the other PCs running FastTrak. Launch Remote PAM as described above. When the PAM user interface appears: 1. The first time you run Remote PAM, right-click on the My Console icon and select New > Server from the popup menu. Or click the New Server icon in the Toolbar. A RAID Server icon appears. 14

21 Chapter 3: Initial Setup 2. Double-click on the RAID Server icon. In Information View (above) type in the IP address of the computer where the Message Server software is installed. If the Message Software is installed on this computer, you can use the default IP address. 3. Click Commit. A list of networked RAID PCs appears. 4. Click on the + icon in front of the RAID Server to see the list of networked RAID PCs. 5. From the list of networked RAID PCs, find the one you want to access, rightclick on its RAID Machine icon and select Login from the popup menu. 6. In the Login dialog box, type your Username and Password, and click OK. You are now logged into a RAID PC over your network. Remote PAM Log-out Disconnect from a Message Server To disconnect from the network: Right-click on a RAID Server icon and select Disconnect from the popup menu. 15

22 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Or right-click on the RAID Server icon and click the Disconnect icon in the Toolbar. Important This is the only correct way to log out a RAID Server from the system. Logout of RAID PC Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection. You can log out of one RAID PC while remaining connected to others on the network. Right-click on the RAID Machine icon of the PC you want to disconnect and select Logout from the popup menu. Remote PAM Future Log-ins The RAID Server remains under the My Console icon until deleted. It continues to work as long as the IP address is correct. To make a connection with an existing RAID Server: Right-click on a RAID Server icon and select Connect from the popup menu. Or right-click on the RAID Server icon and click the Connect icon in the Toolbar. The Login list of networked RAID PCs appears as before. 16

23 Chapter 3: Initial Setup PAM User Interface The Monitor window is the user interface for PAM. It appears immediately after login and displays monitoring and management functions. The Monitor window has three views: Tree View Displays the elements of your RAID system. It works like Windows Explorer with hierarchical menus. You can expand individual items to see their components. Object View Displays icons representing the devices below the highlighted device in the Tree View. Information View Displays information on the item highlighted in the Tree View. This may include text boxes, list boxes, fields and buttons. It varies with the item selected. 17

24 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Create a New User The Administrator is created by default. You must create additional users manually. To create a new User: 1. Right-click on the User Management icon and select New > User from the popup menu (below). A new User icon appears. 2. Click on the User icon to display the User Information View. The User Information View displays a request for new user identification and access rights. Rights Definition Creation Allows you to create and delete arrays, rebuild and synchronize arrays, and make general settings Maintenance Allows you to rebuild and synchronize arrays, and make general settings User Account Allows you to add and delete user accounts and change your password 18

25 Chapter 3: Initial Setup Every User has least one of these three Rights and can change his/her own password. The Administrator can assign more or fewer rights to other Users but cannot change their passwords. 3. Type in a type in the Username and Password in their respective fields. Check all the appropriate boxes to set access rights. Click the Submit button when you are done. The new user s name appears in the Tree View (right). Create an Array 1. In Tree View, click the + to the left of the Controller icon to see the. Channels. Click the + to the left of each Channel icon to see the unassigned disk drives. Unassigned drives have this icon. The available RAID selection depends on the number of disk drives available. The table below lists the Levels and drives required. See the Appendix A in this Manual for a more detailed description. RAID Level Name Minimum drives Maximum drives 0 Striping Mirroring Striping + Mirroring Distributed Parity 3 4 JBOD Single Drive

26 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 2. Right-click on the Controller icon and select New Array from the popup menu (above). A Create Array icon appears. 3. The Select the Create Array icon and go to the Create Array Settings in Information View. 4. In the Create Array Settings box: Type in a name for your array Select the RAID Mode (Level) from the dropdown menu Select Block Size from the menu (16, 32 or 64 KB) Highlight the disk drives to add to the array Select the options you want from the dropdown menu Quick Initialization An option for all arrays. It deletes the data map from the disk drives when the array is created. Full Initialization An option for RAID 5 arrays. It wipes all existing data from the disk drives and sets up parity. To enable Full Initialization, check the box. Check the box if you wish to enable Gigabyte Boundary 20

27 Chapter 3: Initial Setup Gigabyte Boundary An option for all arrays. It rounds the size of the array down to the nearest whole gigabyte. It allows you to install a slightly smaller (within 1 GB) replacement drive, should the need arise. 5. Click the Create button when you are done. The new array appears in Tree View. The next step is to partition and format the new array using the RAID PC s Operating System. See Appendix B in this Manual for more information. There is no need to restart your computer. Setup Alert Notification PAM alerts you to the problems and processes happening to your RAID through and popup messages. These steps describe how to setup the function. 1. Click on the RAID Machine icon. Information or the RAID PC appears in Information View. 2. Be sure the Enable NT system event log box is checked. 21

28 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 3. To reduce the volume of repeated messages, check the Anti-SPAM checkbox and set an acceptable time interval in hours. 4. Click on the alert on error box, if it is not already checked. 5. In the SMTP server field, type in the SMTP address for your mail server. 6. The default is No Authentication Method. If you want an Authentication Method, in the dropdown menu choose from: CRAM-MD5 Authorized Login Plain Login 7. Type in a User Name and Password in the fields provided. 8. Click the Change button to update your configuration. 9. Scroll down to the Sender and Recipients box. 10. In the ID of Alert Sender field, type in the address of this computer. 11. This address will appear in the From field of the alerts. Recipients may reply to this address, if it is valid. 12. Click the Change button to update your configuration. 22

29 Chapter 3: Initial Setup Add a User to the Recipient List After you have setup alert notification, you must specify who shall receive the alerts. 1. Click on the RAID Machine icon to which you wish to add an alert message recipient. 2. In the Alert Recipients Address List, type in the address of the user who you wish to receive alerts (see above). 3. Click the Add button when you are done. The names appear in the Current Recipients window. 4. Repeat Step 2 until all addresses have been added. Specify Alert Notification Events PAM can be configured to report a variety of alerts, by , popup message or both. This section describes how to tell PAM what to report and which method to use. 23

30 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 1. Click on the RAID System icon whose alert notification events you wish to modify. The Event Alert Setting box appears in Information View. 2. The Event Alert Setting box has dropdown menus to help you select Alert Events quickly. To select Events, click on Options and choose Select. 3. Click on Message Type and choose message delivery by , by popup, by All (both) or None. 4. Click on Severity Level and choose Error, Warning, Information, All or None. 24

31 Chapter 3: Initial Setup Following is a list of Events and their Severity: Information Events Disk Plug In Disk Access Retry Channel Reset Write Mode Switch Disk Error Fixed Battery Becomes Normal Controller Create Array Array Rebuild Started Array Rebuild Completed Array Synchronization Started Array Synchronization Aborted Array Synchronization Paused Array Synchronization Completed Array Expansion/Conversion Started Array Expansion/Conversion Completed Array Initialization Started Synchronization Started on Uninitialized Array Enclosure Power Up Enclosure Power Down Warning Events Disk Media Error Disk S.M.A.R.T. Failed Disk ECC Error Disk Time Out Battery Temperature Out of Range Battery Temperature Unstable Battery Voltage Out of Range Battery Voltage Unstable Battery Communication Error Array Critical Controller Delete Array Array Rebuild Aborted Array Rebuild Paused Array Expansion/Conversion Aborted Enclosure Over Temperature Enclosure Fan Stop Enclosure 5V Error Enclosure 12V Error Error Events Disk Offline Error Event Logged Reserved Sector (Metadata) Error Bad Sector Error Array Offline Array Synchronization Comparison Error 5. To select an individual Event, click in the and Popup columns to toggle between Yes and No. 6. When you are finished, click the Change button. 25

32 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual 26

33 Chapter 4: PAM User Interface Tree View (page 28) Tree View and Component Specific Menus (page 30) Object View (page 30) Information View (page 31) Status Bar (page 31) Pulldown Menus (page 32) Toolbar (page 35) Popup Menus (page 36) This chapter describes PAM s Graphic User Interface (GUI). You should understand that PAM is software running on top of the Promise RAID BIOS and other applications that came with your Promise RAID product. PAM adds a graphic user interface to make RAID management functions easier to understand and perform. 27

34 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Tree View Local PAM The Monitor window is the user interface for PAM. It has three views: Tree View, Object View and Information View which were introduced in Chapter 3. The Tree View displays all of the elements of your RAID system. Use it to navigate to specific components. Remote PAM adds a RAID Server icon to connect with the Message Server PC in order to monitor arrays over a network. 28

35 Chapter 4: User Interface Remote PAM Normally, the Tree View is present. To close it, right-click on any object and select Hide Pane from the popup menu. To open it again, go to View menu and Outline. 29

36 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Tree View and Component Specific Menus In PAM, like most Windows applications, you can access the various commands and functions by opening dropdown menus and clicking on icons. Each time you click on a component in Tree View, PAM s menu bar also displays that component?s dropdown menu. Below are some examples. Rather than access the menu bar, you can right click on the icon of the component you are working with. The menu bar and popup menus for Tree View items are identical. Object View Object View is visible whenever the Tree View is visible. The items appearing in Object View are determined by which component you select in Tree View. In the example below, we selected a Controller icon in Tree View. As a result, you see the components of that Controller, in this case, four channels and an array. This feature makes it easy to find an individual component as well as see what items are assigned to higher level components. Double-click on these items to see their components in Object View and their configuration in Information View. 30

37 Information View Chapter 4: User Interface Information View, like Object View, changes its content depending on which item you select in Tree View. The difference is that you use Information View to obtain data, input settings and information. Status Bar The PAM Status Bar is the same as other Windows applications. It indicates such things as the selected RAID is rebuilding, and the current user is the Administrator (shown below). Normally the Status Bar is visible. To show or hide the Status Bar, go to the View menu and check or uncheck Status Bar. 31

38 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Pulldown Menus As indicated above, the left-most item of the Pulldown Menus changes according to which component is selected in the Tree View. Dynamic Menus By the term Dynamic Menus, we refer to menus appear only when a certain item is selected in Tree View. They are: Main, My Console, Server, RAID Machine, RAID System and Maintenance. The functions of each menu are described below. Main Menu When no item in Tree View is selected, the left-most menu item is Main. Its only function is Exit, which quits the PAM application. My Console Menu When the My Console icon is selected, the My Console menu appears. Its functions include: Screen refresh Rename the My Console icon Exit PAM Server Menu The Server menu appears when the RAID Server applies only to Remote PAM. Its functions include: Modify the connection Delete the connection Connect Disconnect Screen refresh Rename the Server icon Exit PAM icon is selected. This menu 32

39 Chapter 4: User Interface RAID Machine Menu When the RAID Machine icon is selected, the RAID Machine menu appears. Its functions include: Login Logout Screen refresh Rename the RAID Machine icon Exit PAM RAID System Menu The RAID System menu appears with the RAID System icon is selected. Its functions include: Read Events in the Event Viewer Clear Events from the Event Viewer Read Bad Sector Table Toggle the Beeper on and off Refresh the screen Rename the Controller icon Exit PAM Maintenance Menu When other Tree View items are selected, the Maintenance menu appears. When the Controller icon is selected, the Maintenance menu displays these functions: Create a New Array Screen refresh Rename the RAID System icon Exit PAM When the Array icon is selected, the Maintenance menu displays these functions: Pause synchronization/rebuild Continue synchronization/rebuild Delete this array Refresh the screen Rename the Array icon Exit PAM 33

40 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual View Menu The View menu displays or hides three items: Toolbar Status Bar Tree View (Outline) Check to display or uncheck to hide each one as you prefer. Connection Menu (Remote PAM only) The Connection menu deals with server connections. Use it to: Create a new Message Server Connect to a RAID Server Disconnect from a RAID server To create a new Message Server, click on the My Console New > Server. icon, then select To connect a Message Server to a RAID server, right-click on the RAID Server icon and select Connect from the popup menu. To disconnect a Message Server from a RAID server, right-click on the RAID Server Preference Menu icon and select Disconnect from the popup menu. The Preference menu allows you to start PAM automatically when your PC boots. Check to enable or uncheck to disable this feature. If you are using PAM for remote monitoring, running PAM automatically is a good idea. This way, your PC will be connected to the RAID and you will receive all the alerts messages you have specified. Help Menu Under Help, PAM has: Full Online Help file Auto Demo display About page with PAM information 34

41 Toolbar Chapter 4: User Interface The Toolbar is a series of buttons that are shortcuts to performing specific tasks. If you don t see the Toolbar, go to View > Toolbar. You will never see all buttons active as in the example below. They become active when you click on specific system components in Tree View. Only the tool buttons pertaining to that component are active. Most of these functions require User Account Rights. These are specified when a User is added or modified. Following is a description of the Toolbar buttons: : New Server. Available when you select the MyConsole Remote PAM. Creates a new Message Server. icon in Connect. Available when you select the Message Server icon in Remote PAM. Initiates a connection with the RAID Server. Disconnect. Available when you select a Message Server icon. Disconnects from the RAID Server. Used when you want to shut down a RAID server for repair. Delete User. Available when you select a User the user from monitoring and alert access. icon. Deletes New User. Available when you select the User Management icon. About. Brings up the information about this version of PAM. Help. Always available. Brings up the Online Help. 35

42 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Popup Menus In addition to the commands in the dropdown menus, there is a corresponding set of commands you can access via popup menus. In a popup menu, you can use any of the commands that are in black. You will notice that some functions are grayed out, meaning that you cannot use them. Many functions require that you have User Account Rights to perform them. My Console Icon Right-click on the My Console icon to access the following commands: New Server (Remote PAM) Screen refresh Rename the My Console icon RAID Server Icon Right-click on the RAID Server icon in Remote PAM to access the following commands: Modify the connection Delete the connection Connect Disconnect Screen refresh Rename the RAID Server icon RAID Machine Icon Right-click on the RAID Machine icon to access the following commands: Login Logout Screen refresh Rename the RAID Machine icon 36

43 Chapter 4: User Interface RAID System Icon The RAID System icon represents the FastTrak SX4030/4060 or S150 SX4-M PCI cards (right). Read Events in the Event Viewer Clear Events from the Event Viewer Read Bad Sector Table Toggle the Beeper on and off Screen refresh Rename the RAID Machine icon Controller Icon Right-click on the Controller icon to access the following commands: Create a New Array Refresh the screen Rename the Controller icon Channel Icon The Channel icon represents an individual channel on the FastTrak PCI card. There are two commands for this item. Refresh the screen Rename the Controller icon Disk Icon Right-click on the Disk icon of an unassigned drive or the Disk icon of an assigned drive to access the following commands: Start, Stop, Pause or Resume Media Patrol Locate this drive Refresh the screen Rename the Controller icon 37

44 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Array Icon Right-click on the Array icon to access the following commands: Pause synchronization/rebuild Continue synchronization/rebuild Delete this array Refresh the screen Rename the Array icon User Management Icon Right-click on the User Management Create a New User Refresh the screen Rename the Controller icon icon to access the following commands: User Icon Right-click the User icon to access the following commands: Delete this User Refresh the screen Rename the Controller icon 38

45 Chapter 5: RAID Monitoring and Maintenance with PAM Launch PAM (below) Local PAM (page 40) Remote PAM (page 41) Manage Users (page 45) Alert Notification (page 47) Controller (page 52) Channels and Disk Drives (page 56) Enclosure (page 58) Arrays (page 59) This chapter describes using PAM to monitor and manage your RAID system. Launch PAM To Start PAM, click on a Desktop icon or go to Start > Programs > Promise Array Management and select: Local PAM Use to monitor and manage the FastTrak Controller in your PC. Remote PAM Use to monitor FastTrak Controllers over your network. Note If you only installed the Message Server, this shortcut does not appear. The Message Server works only through network connections and has no user interface. Go to the RAID PC or a Networked PC to setup PAM. 39

46 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Local PAM Log-in Launch Local PAM as described above. When the PAM user interface appears: 1. Right click on the RAID Machine icon in Tree View. Select Login from the popup menu (see above). The Login dialog box appears. 2. In the Login dialog box, type your Username and Password, and click OK. Initially, administrator is the only user. Use the administrator s password selected during installation. Log-out To log-out of a Local PAM, right-click on the RAID Machine Logout from the popup menu. icon and select 40

47 Chapter 5: RAID Monitoring and Maintenance Remote PAM Log-in The RAID Server remains under the My Console icon until deleted. It continues to work as long as the IP address is correct. If PAM not connected to To make a connection with an existing RAID Server: Right-click on a RAID Server icon and select Connect from the popup menu. Or right-click on the RAID Server icon and click the Connect icon in the Toolbar. The Login list of networked RAID PCs appears. 1. Right click on the RAID Machine icon in Tree View. Select Login from the popup menu (see above). The Login dialog box appears. 2. In the Login dialog box, type your Username and Password, and click OK. 41

48 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Create a RAID Server The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC. In order for your monitoring PC to communicate with the Message Server, you must create a RAID Server. 1. The first time you run Remote PAM, right-click on the MyConsole icon and select New > Server from the popup menu. Or click the New Server icon in the Toolbar. A RAID Server icon appears. 2. Click on the RAID Server icon. In Information View (above) type in the IP address of the computer where the Message Server software is installed. If the Message Server software is installed on the monitoring PC, you can use the default IP address. 3. Click Commit. A list of networked RAID PCs appears as shown above. 42

49 Chapter 5: RAID Monitoring and Maintenance Delete a RAID Server If the IP address changes for the computer where the Message Server software is installed, an existing RAID Server with the old address will no longer work. 1. Right-click on a RAID Server icon and select Delete from the popup menu. 2. Click OK in the confirmation dialog box. 3. Create a new RAID Server as described above. Log-out Disconnect from a RAID Server To disconnect from the network: Right-click on a RAID Server icon and select Disconnect from the popup menu. Or right-click on the RAID Server icon and click the Disconnect icon in the Toolbar. Important This is the only correct way to log out a RAID Server from the system. Logout of RAID PC Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection. You can log out of one RAID PC while remaining connected to others on the network. Right-click on the RAID Machine icon of the PC you want to disconnect and select Logout from the popup menu. 43

50 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Future Log-ins The RAID Server remains under the My Console icon until deleted. It continues to work as long as the IP address is correct. To make a connection with an existing RAID Server: Right-click on a RAID Server icon and select Connect from the popup menu. Or right-click on the RAID Server icon and click the Connect icon in the Toolbar. The Login list of networked RAID PCs appears as before. RAID Server IP Address Change If the IP address changes for the computer where the Message Server software is installed, an existing RAID Server with the old address will no longer work. 1. Right-click on a RAID Server icon and select Delete from the popup menu. 2. Click OK in the confirmation dialog box. 3. Create a new RAID Server as described above. 44

51 Chapter 5: RAID Monitoring and Maintenance Manage Users Create a User The Administrator is created by default. You must create additional users manually. To create a new User: 1. Right-click on the User Management icon and select New > User from the popup menu (below). A new User icon appears. 2. Click on the User icon to display the User Information View. The User Information View displays a request for new user identification and access rights. Rights Definition Creation Allows you to create and delete arrays, rebuild and synchronize arrays, and make general settings Maintenance Allows you to rebuild and synchronize arrays, and make general settings User Account Allows you to add and delete user accounts and change your password 45

52 PAM for FastTrak SX4030, SX4060 and S150 SX4-M User Manual Every User has least one of these three Rights and can change his/her own password. The Administrator can assign more or fewer rights to other Users but cannot change their passwords. 3. Type in a type in the Username and Password in their respective fields. Check all the appropriate boxes to set access rights. Click the Submit button when you are done. The new user s name appears in the Tree View (right). Change Password Every User can change his/her own password. The Administrator cannot change other Users' passwords. 1. Log-in to PAM under the User Name whose Password you want to change. 2. Click on the icon of the User whose Password you want to change. 3. In Information View, type in a new Password in the two Password fields. 4. Click the Submit button when you are done. Change User Rights The Administrator can change any User s Rights. Other Users cannot change their Rights. 1. Log into PAM as the Administrator. 2. Click on the icon of the User whose Rights you want to change. 3. In Information View, check or uncheck Rights options as desired (above). 4. Click the Submit button when you are done. Delete a User 1. In the Tree View, right-click on the icon of the User you wish to delete and select Delete from the popup menu. 2. In the confirmation dialog box, click OK. PAM will always keep one user account with access rights, typically the Administrator. This action protects you from being locked out of the system. Another way to delete a User: Select the User s the Delete User button in the Toolbar. icon in Tree View then click 46

53 Chapter 5: RAID Monitoring and Maintenance Alert Notification PAM alerts you to the problems and processes happening to your RAID through and popup messages. Setup Alert Notification 1. Click on the RAID Machine icon. Information or the RAID PC appears in Information View. 2. Be sure the Enable NT system event log box is checked. 3. To reduce the volume of repeated messages, check the Anti-SPAM checkbox and set an acceptable time interval in hours. 4. Click on the alert on error box, if it is not already checked. 5. In the SMTP server field, type in the SMTP address for your mail server. 6. The default is No Authentication Method. If you want an Authentication Method, in the dropdown menu choose from: CRAM-MD5 Authorized Login Plain Login 7. Type in a User Name and Password in the fields provided. 47

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