My AutoSupport. User Guide. October 2013

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1 System User Guide My AutoSupport October 2013

2 NetApp AutoSupport is an integrated, efficient monitoring and reporting technology that checks the health of your AutoSupport enabled NetApp systems on a continual basis. This call home feature in the Data ONTAP operating software for all NetApp systems collects detailed performance data and sends that diagnostic data back to NetApp, where it is automatically analyzed for any issues that might affect system stability and performance. System My AutoSupport is a suite of web-based applications hosted on the NetApp Support site and accessible via your web browser. Using the data from AutoSupport, My AutoSupport proactively identifies storage infrastructure issues through a continuous health-check feature and automatically provides guidance on remedial actions that help increase uptime and avoid disruptions to your business. My AutoSupport is accessible from the NetApp Support site at support.netapp.com/myautosupport/index.html. Alternatively, you can reach the homepage of My AutoSupport directly at support.netapp.com/now/asuphome/. You must have a valid NetApp Support site credential to log in. Set preferences by using the dropdown menu available from the top banner on any page of the application. The two available preferences are Fitness Report and Raw Data. Fitness Report is the default. Search is always available from the top banner of the application. My AutoSupport offers two different views of your systems data. You can view by: Single-system view. Search parameters such as Serial #, System Id, Hostname, and Cluster Name. Group of systems. Search by customer name, site name, or group name. While viewing a system or a group of systems, use the left navigation pane. All features that are available in the application are accessible from these tabs. Note: Features available at the single-system level differ from features available at the aggregate level Figure 1) Selecting the view.

3 The is the central portal in My AutoSupport to manage the fitness of your NetApp storage systems. This dashboard gives you a 360-degree view of the fitness of your installed base. In addition to showing basic configuration fitness elements such as AutoSupport adoption, it summarizes risks, best practice gaps, remote support coverage, and end-of-support components. The dashboard also provides a snapshot of storage efficiency, with the flexibility of drilling down to see comprehensive details. You can also use the dashboard as an overview of your environment. System New Feature: If contact information is unavailable for one or more systems, the Health Summary quadrant of the dashboard highlights those systems with missing contacts and provides a link for logging a case to update the contact information. Using this feature helps you get the best support from NetApp. Figure 2).

4 System The System (Figure 3) offers configuration information about the selected storage controller. It includes information such as: System Hostname Serial number System ID Data ONTAP version Partner information Customer contact information Software installed The left side of the dashboard contains links to access other tools and features described in later sections of this guide. Figure 3) System.

5 From the System, you can click the link to view the performance history of your system. These charts provide 60 days of historical performance data, useful for performance trend and pattern analysis. The hourly averages used to prepare these charts are reported in a weekly performance AutoSupport data summary. System System interruptions, such as reboots and service disablements, may cause gaps in the chart. These performance charts are intended for trending analysis and are not recommended for detailed performance monitoring or diagnostics. There are five viewable performance charts: Throughput by Protocol, Data Transfer Rate, Response Time by Protocol, CPU and Disk Utilization, and Concurrency. To see the number of operations per second and the associated time stamp, hover the cursor over a performance trend line. Figure 4) details by protocol.

6 for 7-Mode Systems This section describes how to upgrade your system by using the. The offers a quick, automated, and accurate way to generate a Data ONTAP upgrade plan. From the System, click the link to open the screen shown in Figure 5. The Current OS field shows the version of Data ONTAP installed on your system. This field is automatically derived from the AutoSupport data received from the system. System 1. From the Target Version drop-down list, select the version of Data ONTAP you want to upgrade to. 2. Select a method, such as UNIX, Windows, or HTTP, -to deploy the upgrade and then click Continue. 3. After selecting a method, you must submit a request to generate an upgrade plan. generates a complete upgrade plan, with step-by-step upgrade instructions as well as instructions for performing a downgrade or reverting, in case you change your mind about the upgrade. When the plan generation is complete, you are notified by . Upgrade plans can be generated in either PDF or XLS format. Once the plan is available, the generated files can be viewed on screen, saved locally, or printed. Tip: uses the latest AutoSupport data available from the system to generate a plan. To generate a fresh plan, trigger an AutoSupport report from the system. Note: This plan is relevant only to the system that you have selected. Other systems with different configuration settings may have different prerequisites and require a different upgrade plan. Figure 5)

7 Upgrade plans have three broad sections: System Information and Warnings. This section contains context-sensitive checks and information about the storage system. These warnings generally need to be mitigated before the upgrade to carry out a successful upgrade. Upgrade Steps. This section is a step-by-step guide to performing a Data ONTAP upgrade of the storage system. Depending on the configuration of the storage system, some steps may need to be performed on both controllers of the HA pair. Steps may differ based on whether the upgrade is being performed to the same release family. Downgrade or Revert Steps. As part of creating the upgrade plan, the also produces a downgrade or revert plan, which provides full instructions for reverting to your original Data ONTAP version if necessary. Tip: Data ONTAP upgrades may be disallowed in if certain conditions are not met. For example, some platforms may not be supported in the target Data ONTAP version. Refer to the Data ONTAP Release Notes on the NetApp Support site to verify that the platform is supported. Figure 6) request status.

8 With the clustered Data ONTAP Dashboard, you can easily generate a Data ONTAP upgrade plan for a cluster. Using the link from the left navigation pane of the dashboard, select the nodes for which you need an upgrade plan and then specify the target Data ONTAP version to generate an upgrade plan for one or more nodes in the cluster. See Figure 7. System Figure 7) Upgrade plan request for clustered Data ONTAP.

9 With Transition Advisor, you can perform an automated comparison of existing Data ONTAP 7-Mode system features with features available in a specified target clustered Data ONTAP release, based on signatures present in AutoSupport information received from systems. System Transition Advisor reports feature parity, gaps, and workarounds (if any) in an advisory report. Reports can be run for one or more systems. Reports for multiple systems must be submitted for processing; when processing is complete, you receive an notification with a link to download the report. Advisories can be downloaded in either XLS or PDF format, specified when you submit the request. For single-system advisories, both formats are available. Figure 8) Generating Transition Advisor.

10 With the, you can see a holistic view of your clustered Data ONTAP systems. To view a system, search for a cluster name or click the Total Clusters link from the (if the link displays a number greater than 0). The dashboard displays a summary of configuration and health information for managing and supporting your clustered Data ONTAP systems. Figure 9 shows report highlights. System You can also use this dashboard to drill down and look at both physical and logical views of a cluster to hone in on possible issues or risks. Figure 9).

11 Figure 11 shows an overview of the attributes of nodes available from the Visualization link on the. The Nodes tab of the Visualization link on the shows either a summary or a detailed view of each node in the cluster. System Figure 10) Node visualization.

12 NetApp Storage Virtual Machine (SVM; formerly Vserver) visualization (Figure 11) provides an overview of the attributes of SVMs that are available from the Visualization link on the Cluster Dashboard. Select the Vserver tab from the Visualization link to see either a summary or a detailed view of each SVM in the cluster. SVM Status SVM Health Issues System Port Details (Mouse over to view details) Figure 11) Vserver tab view. NIFS - Mouse over for details CIFS - Mouse over for details Current Node SVM - 1 Home Node On Click of LIFs Display all LIFs associated with selected SVM On Click of LIF datagrid LIFs associated with SVM are selected Denotes Home Node Failover Node

13 The System contains a storage efficiency portlet that highlights raw and effective storage. It provides an at-a-glance description of capacity allocation and storage efficiency ratios. Additionally, the See More Details link shows storage utilization details for both raw and effective storage. The details page contains four regions, along with pop-up help text explaining their contents: System Key storage efficiency ratios for Raw, Raw Storage Utilization,, and Storage Utilization Which of the five NetApp storage efficiency technologies (RAID-DP, deduplication, Snapshot, FlexClone, and thin provisioning) you have enabled and the projected savings compared with traditional storage A detailed breakdown of how your physical storage is segmented and how space is being used A detailed breakdown of how your effective storage is segmented (Effective storage is the sum of your physical storage plus all the savings from enabling NetApp storage efficiency technologies.) Figure 12) Storage efficiency portlet.

14 System Figure 13) Storage efficiency details.

15 From the System, click the Configurations link to compare configurations (Figure 14) using AutoSupport information. To view the entire system configuration, click the Entire Configuration link. To save the selected configuration (shown as Current AutoSupport) as a template, enter a name in the Save as Template field and then click Save. System To compare a saved configuration with the current configuration, click its name in the Compare To list of saved templates to load it for comparison. A page opens similar to the one shown in Figure 14. Figure 14) Comparing configurations.

16 With both configurations showing, click the Compare button. A page opens similar to Figure 15. The two configurations are displayed side by side so that you can easily view the differences. Best Practice: If you want to maintain a reference configuration for your NetApp systems, create a golden template. This template is useful for diagnosing and troubleshooting issues that are associated with changes to the configuration. Having a template gives you a way to see changes by comparing the AutoSupport information from your current configuration against your reference configuration. System Figure 15) Configuration comparison results.

17 Accessible from the History tab in the left navigation pane, displays the most recent 60-day history of AutoSupport messages and error notifications for your systems. To view AutoSupport messages and error notifications for a specific time period, select a Limit To option: Yesterday, 7 days, 14 days, or Last Month. System Figure 16) AutoSupport history.

18 The feature in My AutoSupport gives you access to all reports in the application. Use this tab to generate and schedule configuration, risk, and storage efficiency reports. With a few clicks, you can have reports delivered to your inbox in either CSV or PDF format. This functionality is available only from the aggregate views (customer, site, or groups). Figure 17 offers a closer look at the tab and its features. System Figure 17).

19 The System Risk Details report identifies configuration risks that may impair system performance, availability, and resiliency. Each risk entry contains information about the specific risk, potential negative impact, and links to risk mitigation plans. Addressing these risks proactively can improve your NetApp storage availability. Risks have following impact levels: System Figure 18) System Risk Details report.

20 The report, available from the Health Summary tab in the left navigation pane and the Fitness quadrant of the, identifies systems and components that are no longer supported. This does not affect the system support or warranty, however. NetApp sources components such as drives from other vendors, who set their end-of-support dates. NetApp recommends replacing these components with newer ones, so that you continue to receive the best levels of support from NetApp. For each component identified as end of support, this view provides its part number, the end-of-support date, and corrective action. System Figure 19) report.

21 Best practices are available from the Health Summary tab in the left navigation pane and the Fitness quadrant of the. Gaps in best practices are highlighted, and corrective actions are listed for mitigation. Best practices are available at both system and aggregate levels (customer, site, and group), helping you to standardize your storage environment and enhance operational efficiency. System Figure 20) Best practices.

22 From the System, the view provides a detailed graphical representation of your NetApp storage system, including: System Systems. Detailed view of major system components, including shelves, cabling, boards, and controllers RAID. View of your RAID groups and disk association Qtrees. View of qtrees layout with aggregate and volume association Disks. View of disk layout on your system and individual disk details Storage. Capacity overview of data used and available Some of the screens have additional pop-up details when you hover the cursor over specific items. You can also export the information to PDF or XLS from any of the five pages by clicking the PDF or XLS link at the top of the page. All of the information contained in these five tabs is based on the latest weekly AutoSupport report received by NetApp. Note: Items with a dotted red line around them contain warning information. Items with a dotted yellow line around them contain notice information. Hover the cursor over these items to see see popup help text that contains a See Recommendations link. Click this link for information about the issue concerning this device. Figure 21) view.

23 , available from the left navigation pane, allows you to see logs and messages from systems and clusters for the last 60 days in a unified view. You can select nodes in the cluster and specify the event time range. For increased granularity, you can filter events by types and fields. In addition to seeing events on screen, you can download a list of events for the specified parameter into a CSV file. System Figure 22) view.

24 You can view 60 days of AutoSupport messages on a daily, hourly, or weekly basis. To access the AutoSupport viewer, click the [Up] button at the bottom left of the page. A grid showing AutoSupport messages, cases, failures, and alerts opens at the bottom of the page System AutoSupports. This row shows all weekly generated AutoSupport notifications, as well as AutoSupport alerts associated with critical system events. The weekly generated AutoSupport messages appear in the row as green dots. Click a green dot to open the Visualization page, along with other tabs. Blue dots are typically systemgenerated AutoSupport alerts. Cases. Click a blue dot in the Cases row to show cases that have been raised from associated AutoSupport alerts. A pop-up window opens displaying information about the case. If more than one case is raised, a message box enables you to select the case number that you want to view. Failures. Blue dots that appear in the Failures row highlight critical hardware failures. Click a blue dot to go to the EMS Log Viewer page (Figure 23) and view the messages related to this event. Alerts. Blue dots that appear in the Alerts row show critical AutoSupport messages. Click a dot to go to the EMS Log Viewer page (Figure 23) and view information associated with this alert. Figure 23) view.

25 With you can view full AutoSupport details, including weekly AutoSupport logs. The left panel contains a menu that lists all the subsections of an AutoSupport message The most commonly used AutoSupport sections appear in the top section, and the rest of the sections are listed in alphabetical order. This is a good place to selectively view individual AutoSupport sections without going through the entire AutoSupport message. System By default, wherever available, the sysconfig a section of the latest weekly AutoSupport message is displayed. You can also download the complete AutoSupport message in either HTML or text format for viewing or troubleshooting. Figure 24) AutoSupport download.

26 From the tab, you can select the AutoSupport notifications that you want to receive. 1. Enter all addresses that should receive the notifications. 2. Review all the AutoSupport message types and select the ones that you want to receive. 3. Click Submit to finalize the change. All selected AutoSupport notifications will be sent to the addresses you specified. System Best Practice: Use a group distribution list or group address, so that if individuals are away others can still receive critical AutoSupport notifications by . AutoSupport alerts, available from the left navigation pane, are notifications sent to you about issues that may affect the health, availability, or uptime of your storage systems. Known issues are detected and you are notified about these so that you can take mitigation measures. This view in My AutoSupport is in addition to notifications sent out to you. In My AutoSupport, you can see a history of these alerts for the last 30 days. AutoSupport alerts can be viewed at single-system and aggregate levels. You can also turn off notifications for these events and apply the preferences at a system or a site level. For more information about AutoSupport alerts, refer to the Knowledge Base article on the NetApp Support site: kb.netapp.com/support/index?page=content&id= Figure 25) Viewing AutoSupport alerts.

27 System Available from the My System link on the top banner of the application, this aggregated view provides partners (only) a way to see all their customers from a single screen. It displays their customer list, provides a count of systems for each customer, and shows which sites these customers have. In addition, to these details, this view also shows the number of risks and end-of-support components for each customer and site, as well as AutoSupport adoption for each customer. This view also offers a detailed worksheet for download for each customer. The downloaded report includes the following fields: Cluster Name Hostname Serial # System ID Customer Site Group Entitled Access Status Last AutoSupport Date # of Risks, # of EOS HW, Model Data ONTAP Version Ship Date Contract End Date Contact Information Name, , Phone To report tool issues with My AutoSupport and related plug-ins: Customers Contact us via the Feedback Form on the NetApp Support site (select Category > AutoSupport). Partners For MyASUP tool issues, log a ticket in IT Service Now. For ASUP data issues, contact us via the Feedback Form on the NetApp Support site (select Category > AutoSupport). Internal Users Log a ticket in IT Service Now. Mobile App Try the NetApp Support Mobile App Fitness Community My AutoSupport and AutoSupport Users Community NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo, Go further, faster, ASUP, AutoSupport, Data ONTAP, FlexClone, RAID-DP, and Snapshot are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. Windows is a registered trademark of Microsoft Corporation. UNIX is a registered trademark of The Open Group. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. October 2013 Follow us on:

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