Headsets: ESSENTIAL TO THE EXPERIENCE

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1 VoIP Headsets for the Enterprise

2 Headsets: ESSENTIAL TO THE EXPERIENCE Voice over Internet Protocol (VoIP) technology offers a revolutionary opportunity for the enterprise. It s flexible. It s economical. It s the way of the future. With more businesses depending on VoIP, excellent sound quality is no longer a nice-to-have it s a necessity. Clear communication is particularly critical to large enterprises, where everything from stock trades to global conference calls to customer satisfaction depends on a good connection. In other words, sound clarity is great for business. Multiple components have to work together for highquality VoIP-enabled enterprise communications, starting with the network and continuing on through applications, IP devices, and finally headsets. Compromise any one of those components and system performance declines. The headset represents the last leg of the journey. It s the most personal component, and it can profoundly influence a user s perception of audio quality and of system performance as a whole. A good headset can enhance the VoIP experience even when other parts of the network aren t performing well. A great headset can mitigate echoes, minimize the effects of latency, reduce distortion, and cope with other issues common to VoIP networks. Headsets aren t just a convenience. They re essential. The intelligent headset An intelligent headset adds value beyond a simple input/output device, helping a business to get the most out of its VoIP investment. Sound excellence. A headset can t affect a network s overall quality of service. However, capable headset solutions can influence audio quality through features such as wideband support and effective echo management. Multi-platform connectivity. A single intelligent headset can bridge many forms of communication, providing support for multiple applications and devices, such as desk phone, mobile phone, computer, and PDA. Application-aware solutions. Headsets should offer different benefits for specific enterprise applications for example, direct integration with enterprise softphones for business travelers, and noise exposure tracking for contact center environments. User-centric design. A well-designed line of headsets can accommodate different ear shapes, aesthetic preferences, job functions, phone devices, and locations NETWORK APPLICATIONS IP DEVICES HEADSETS USERS TELEPHONE SERVICES IM WEB APPS VOICE MAIL TELEPHONE PDA LAPTOP SUPRAPLUS WIRELESS CS50-USB All components have to work together for high-quality VoIP communications, starting with the network and continuing on through to the headsets. If any single component is compromised, performance can decline. PC VOYAGER 510S VIDEO CONFERENCING

3 Meet the VoIP experts Plantronics introduced the first lightweight communications headset in Now, as the leading provider of enterpriseclass headsets, we re dedicated to delivering premium audio quality and all-day comfort with each of our corded and wireless VoIP designs. We provide a range of models for IP desk phones as well as optimized solutions for PC-based softphone applications. Want to revolutionize b u s i n e ss c o m m u n i cat i o n? Choose the right headset pa r t n e r. Why choose Plantronics? Enterprise-class solutions. Our long heritage of delivering mission-critical reliability ensures the success of today s business-critical VoIP communications. World-class partnerships. The world s leading IP communications providers recommend Plantronics headsets. Plus, joint development enables us to deliver true functional integration with nearly all enterpriseclass VoIP softphones and deskphones. Mission-critical support. We offer award-winning live or on-line technical support 24X7 in most regions around the globe. We even offer 48-hour repair/ replacements service. Investment protection. Strong partnerships and sound innovation means that your investment retains its value even as your IP communications infrastructure evolves. And we maximize workforce productivity with demos and training. Global procurement. Save time and money with streamlined procurement for locations around the globe. We can create recommended headset lists for each geography and application, fulfilled through your trusted communications vendor. The bottom line Many businesses are already spending millions of dollars a year on headsets without understanding just how critical they are to the VoIP experience. As your partner for Voice over IP solutions, we ll show you how this essential equipment can change your business.

4 What defines an enterprise-class VoIP headset? Beyond delivering superior audio in a VoIP environment, several factors differentiate enterprise-class headsets from their consumer-grade counterparts. Reliability. Both the U.S. military and NASA use customized Plantronics headsets. That means they re built to last. In fact, studies show that the mean time between failures is twice that of our competition. Breadth. Plantronics has headsets that meet the varying needs of each end-user application, from loud bullpen cube environments, to stylized executive communication. Audio quality. With travel budgets scrutinized and functional teams spread over the map, superior audio quality allows more natural and productive business conversations. Support. Plantronics offers awardwinning technical support, inventory and service programs, 48-hour repair/ replacements service, and global availability.

5 RECOMMENDED Headsets For VoIP Applications PROFESSIONAL WIRELESS HEADSET SYSTEMS SupraPlus Wireless CS70 CS55 CS50 -USB Plantronics Voyager 510-USB PROFESSIONAL CORDED HEADSET Systems SupraPlus Wideband SupraPlus SL TriStar Encore

6 CS361N/CS351N SupraPlus Wireless: Premium Audio The gold standard in wireless headset performance and comfort even for the most phone-intensive applications. CS70 : Sleek Styling Forget your stereotypes about headsets the CS70 is so attractive and comfortable that you ll forget you have it on. CS55 : All-around Performer Get the job done with the right balance of audio quality, choice of wearing styles, and room to roam. CS50 -USB: Go Wireless on Your VoIP Softphone The USB version of the popular CS50. Plantronics Voyager 510-USB: Go Wireless on the Road The 100% plug-and-play USB headset. PerSonoCall software provides call control for all major enterprise-class softphones. HW261N/HW251N SupraPlus Wideband 1 Premium audio quality and comfort as part of a wideband-enabled VoIP system. H261N/H351N SupraPlus SL 1 For all-day wearing comfort and reliability. H81N TriStar 1 Super adjustable. H91N Encore 1 Best-in-class Noise-Canceling microphone. 1 Corded headsets require a Plantronics Vista M22 Amplifier to connect headset to telephone (hardphone). For direct connection to a PC (softphone), H-Series corded headsets require a Plantronics DA60, DA55, or DA40 Softphone Adapter Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS55, CS70, DA40, DA55, DA60, Encore, Plantronics Voyager, Sound Innovation, SupraPlus, TriStar and Vista are trademarks or registered trademarks of Plantronics, Inc. DECT is a trademark of ETSI. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Printed 2.07 OST-50