Plantronics Call Control Plug-in v2.0 for Sametime Plantronics Headset Call Control Plug-In v2.0 for IBM Lotus Sametime

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1 Plantronics Call Control Plug-in v2.0 for Sametime 2011 Plantronics Headset Call Control Plug-In v2.0 for IBM Lotus Sametime Plug-in Installation Guide for Headset Users For Sametime versions 8.0.2, 8.5, January 2011

2 Contents 1 Getting Started Introduction The Plantronics Plug-in for Sametime Software Support for Plantronics Plug-in for Sametime Plug-in Installation Installing the Plantronics Plug-in v2.0 for Sametime Configuring Sametime for use with your Audio headset Setting the Plantronics headset as default audio device Using your Plantronics headset with Sametime /SUT Setting your Sametime Preferences to automatically change on your headset NEW in V Making an internal VoIP call to another Sametime user Answering an internal/external VoIP Sametime Call Terminating/Ending an ongoing Sametime VoIP call Changing Volume, Muting/Un-muting your Headset Putting a call on hold NEW in V Putting a call on hold when receiving another Sametime Call NEW in V Headset Call Control Feature Compatibility Chart Frequently Asked Questions Plantronics audio devices configured for Sametime Plantronics Global UC Contact List for Product information. 17 Plantronics Sametime Plug-in v2.0 2

3 1 Getting Started 1.1 Introduction What is the Plantronics Call Control Plug-in Software for Sametime? Plantronics Plug in for Sametime and (SUT) Simply Smarter Communications Office based Collaboration solutions have the power to improve the way we work by helping people work smarter and drive business benefits by improving personal and group productivity through instant connectivity and better socialization amongst colleagues, whilst reducing operating costs. IBM Lotus Sametime software provides users a unified user experience across a broad range of integrated real-time communications services voice, data and video, from IM to Online meetings, VoIP and telephony integration And Plantronics Call control Plug in software, designed specifically for Sametime and SUT, is simply a smarter way for users to see, reach and connect and be more productive even when on the go. The new v2.0 Plantronics Plug-in for Sametime versions 8.02, 8.5 and adds outstanding business value by delivering the following new and improved features for Sametime voice users. NEW AND IMPROVED CALL CONTROL PLUG-IN FOR SAMETIME: The latest Hands free headset call control between IBM Sametime and Plantronics UC audio devices, provide users with exceptional online meeting experiences with enhanced audio quality and connectivity including: 1. Control Sametime calls remotely from the Headset: Answer/end, mute and volume control features allows you to gain hands-free mobility directly from the audio device if you need to roam away from your desk, or are multi tasking whilst on Sametime /SUT Calls. 2. Put Sametime calls on hold remotely from the headset : Put your Sametime Caller on hold so you can conduct business privately and know your caller is secure and your alternative conversation is confidential 3. Switch between Sametime calls remotely from the headset: Answer other inbound calls including Skype calls whilst multi tasking away from the computer. Don t miss out on connecting with colleagues and customers needing to speak with you simultaneously. 4. Smart Sensor Wearing State: Answers call automatically as soon as headset is (donned) or placed on the ear without the need to press answer button on headset -or on the screen. 5. Mobile telephony presence enhances both Sametime and SUT by eliminating the blind spot in SUT by changing Sametime presence status to On Phone when a user is on a mobile telephone / cell call. This requires no user intervention as the headset solution automatically detects the mobile phone call and changes the presence status in Sametime Device and Software requirements for Call Control Plug-in for Sametime The Plug-in for Sametime supports a large array of Plantronics Supported Plantronics devices: Voyager PRO UC (Bluetooth ) Voyager 510-USB (Bluetooth ) Savi Go (wireless) Savi Office (wireless) CS50/60-USB (wireless) Blackwire C420, C610, C620 (corded) Calisto Pro (wireless handset) DA45 USB Adapter (for selected Plantronics H-Series corded headsets) Software Requirements: Sametime 8.0.2, 8.5, Lotus Notes 8.0.2, 8.5 or later Microsoft Windows XP, Vista or Windows 7 Microsoft.NET Framework 3.5 SP1 audio headsets and phones. Plantronics Sametime Plug-in v2.0 3

4 1.2 Software Support for Plantronics Plug-in for Sametime For additional assistance with your Plantronics Plug-in for Sametime Installation: Technical support can be found at the following addresses depending on your region. Please outline the technical issues you are experiencing and a Technical Support person in your region will contact you with a response: Europe/Africa Asia Pacific Americas/Australia/N.Z. stpluginem@plantronics.com stpluginap@plantronics.com stpluginam@plantronics.com Alternatively you can call Global Technical Telephone Support centers in your region by visiting and selecting your country from the drop down menu where you can access local free call numbers. For additional UC Device information, UC options, UC pricing, UC audio device compatibility and general sales Assistance, please visit and download the relevant Global Plantronics UC Contact listings for your region. We will be pleased to assist you. Plantronics Sametime Plug-in v2.0 4

5 2 Plug-in Installation Before installing the Plantronics Call Control software for Sametime, be sure to remove any prior versions from your machine. 1. Remove any existing installations of Plantronics Headset PerSono Suite, any prior versions of PURE, as well as any Plantronics Plug-in (or Adaptor ) versions previously installed This can be executed manually through Add/Remove Programs in your windows Control Panel. Go to Start, Control Panel Open Add or Remove Programs Highlight PerSono Suite, click Remove If it exists highlight PerSono Suite SDK, click Remove If it exists highlight Plantronics Sametime Headset Adapter, click Remove 2. Uninstall any existing Plantronics Sametime Plug-in if it exists If you re using Lotus Sametime select, Tools, Plug-ins, Manage Plug-ins if you re using Lotus Notes select File, Application, and Application Management. Look for Plantronics Headset Adapter Feature in the list of plugins on the left hand side. Select the plug-in and click Uninstall Plantronics Sametime Plug-in v2.0 5

6 2.1 Install the Plantronics Plug-in v2.0 for Sametime 1. If the Lotus Sametime or Lotus Notes client is currently running, close the program until the installation is complete. 2. Start the installation by double-clicking on PLTSetup.exe 3. Select I Agree and click Next > to accept the license agreement 4. Provide Usage Statistics 5. Select the installation folder for your Plug-in installation and Click Next > 6. When the complete Installing Plantronics Unified Runtime Engine dialog appears, click Next to continue Plantronics Sametime Plug-in v2.0 6

7 7. Click Close 3. Configuring Sametime for use with your Audio headset Configuring your Sametime Connect client for use with the Plantronics headset involves setting the default audio device for Telephony and Audio. Ensure your headset is powered up ( if wireless ) and be sure that your Plantronics headset is connected to the computer either via the USB cable if using a Plantronics Blackwire series corded headset, or through the USB dongle / adaptor provided with the Plantronics Voyager Pro UC headset, or if a Plantronics Savi Series headset via the wireless connection. Then proceed with the following steps: 3.1Setting the Plantronics headset as the default audio device Ensure your Sametime Connect Client is running, select File, Preferences Choose Telephony, Audio and Video from the selection on the left Set Microphone, Speakers and Ringing to your Plantronics Headset device, Examples will drop down as Savi Office, Calisto, Black wire or BUA-200 (Voyager) as shown below Click OK Plantronics Sametime Plug-in v2.0 7

8 4 Using your Plantronics headset with Sametime/SUT For a complete list of Software calling features available with Plantronics v2.0 plug in for Sametime that are applicable to YOUR particular Plantronics UC headset model, please refer Section 5. You can now ready to accept an incoming Sametime call, and also terminate an ongoing call by pressing the talk button on your Plantronics headset. You can also mute or un-mute the headset by pressing the mute button consecutively as well as control the volume level. If you are unsure which buttons on your headset are talk and mute call, please refer to the User Guide supplied with your device. For quick reference here are some common Plantronics headset controls: Plantronics Voyager PRO Bluetooth Headset controls Plantronics Blackwire Corded Headset controls Plantronics CS50/60 USB Headset Controls Plantronics Savi Office Wireless Headset Controls Plantronics Sametime Plug-in v2.0 8

9 4.1 Setting your Sametime Preferences to automatically change when using your headset NEW features in Version 2.0 The Plantronics Plug-in for Sametime allows you to have your Sametime Status description automatically updated when you are using the device. The Plantronics Plug-in will automatically change your presence status description when your call starts and will change it back when your call ends. To change the text that will be appended to your Sametime status description 1. Select File, Preferences, Plantronics, Settings 2. Enable status description updates by selecting the relevant option, and setting the status description text to what you wish. Sametime Call status updates are made when using the Sametime client for Sametime VoIP, Sametime TCSPI or Sametime SUT calls Mobile Phone: The new Voyager PRO UC v2 headset launched in January 2011 can modify your Sametime presence status for the intended caller to see when you already on your mobile call. Multi-Softphone Status: Some of the Plantronics headsets can modify your Sametime presence status when you are on another softphone. For example, if you are on a Skype call, Sametime could indicate that you are in a call. 3. If you receive a call, your Sametime status description will be updated to reflect you are using your headset IBM Sametime Status Description updated with call status Plantronics Sametime Plug-in v2.0 9

10 4.2 Making an internal Sametime VoIP call to another Sametime user To make an internal VoIP call to another Sametime Connect user: 1. Select the contact you wish to call in your Sametime buddylist 2. Click the Call Options button in the Sametime toolbar 3. Click Call Selected Contact Sametime Connect Call Options NOTE: Your options may appear differently to the Figure above, depending upon the telephony integration installed on your Sametime Server. For example your company could be running Sametime Standard Server with TCSPI integration or Sametime unified Telephony (SUT) which will allow you to make external Sametime calls via VoIP outside your firewall. Check with your Sametime Administrator or IT department if unsure. If the telephone icon on your Sametime toolbar is not showing green, refer to the Known issues and questions section later in this document. 4. Sametime will display the Connecting window while waiting for the other party to accept the call request Figure 1 Sametime Telephony Connecting Dialog 5. Once connected to the other Sametime user, the other party s picture will no longer be dimmed, and the status will show Connected. At this point you can control the call via your Plantronics headset to end, change volume +/- or mute the call if you don t wish the other person to hear what Plantronics Sametime Plug-in v2.0 10

11 is being said or to block out background noise. Sametime Telephony Connected Dialog 4.3 Answering an internal/external VoIP Sametime Call When another Sametime user calls you, your Plantronics Headset will play an alert ring tone 1. Accept and control the call in a hands free fashion by pressing the talk button on your headset, or if you prefer click Answer Computer on the Sametime dialog Sametime Incoming Call alert 2. Once connected to the other Sametime user, the other party s picture will no longer be dimmed, and the status will show Connected Sametime Telephony Connected Dialog Plantronics Sametime Plug-in v2.0 11

12 4.4 Terminating/Ending an ongoing Sametime VoIP call A call can be terminated by pressing the talk button on your headset or using the Sametime End Call or Leave Call buttons (End call if you initiated the call) Sametime Completed Call Dialog 4.5 Changing Volume, Muting/Un-muting your Headset Controlling the Call to mute and un-mute. or controlling Call volume levels is performed on the headset itself in accordance with the instructions in your headset s User Guide, or shown earlier in this Guide on page 5 During a call, the user can mute the headset microphone (far-end cannot hear you during muted time) by pressing the mute button/s on the headset, or via headset controls on a corded device. To un-mute on these models, you press both the mute button/s simultaneously again. A tiny beep tells you your mute button has been activated or deactivated. The more recent Plantronics Wireless / Bluetooth models require you to hold down BOTH +/- Volume headset buttons simultaneously to mute / Un-mute. Check your headset documentation for mute button directions if your headset does not have a dedicated mute button. 4.6 Putting a Sametime or Skype VoIP call on hold NEW in Version 2 If your Plantronics device supports the flash feature, you can use it to place a Sametime call on hold 1. During the call, press the flash button on your Plantronics headset to place the call on hold Sametime Call placed on hold Plantronics Sametime Plug-in v2.0 12

13 2. To remove the call from hold, press the flash button on your Plantronics headset again Sametime Call removed from being on hold 4.7 Putting a call on hold to receive another inbound Sametime Call NEW in Version 2 If you re Plantronics 2011 Bluetooth or Wireless device supports the flash feature, you can use it to place an ongoing Sametime call on hold to answer a second incoming Sametime call. 1. If you are on a Sametime call and receive another incoming Sametime call, the Sametime Call invitation dialog will appear. To accept this incoming call and place your first call on hold, press the flash button on your Plantronics headset. Incoming Sametime Call Invitation 2. When you answer the second call with the Plantronics headsets Flash button, the first call is placed on hold First Sametime Call placed on hold 3. To switch between the two active Sametime calls, press the flash button on your Plantronics headset again Plantronics Sametime Plug-in v2.0 13

14 5 Headset Feature Compatibility Chart Plantronics Plug-in v2.0 for IBM Lotus Sametime v 8+ End User Feature Control Sametime calls remotely from the Headset Place Sametime calls On Hold remotely from the headset Multi Call Handling Feature Description Plantronics Plug in v2.0 for Sametime is available to download free from Answer/end, mute and volume Sametime calls using headset controls. Gain hands-free mobility directly from the audio device allowing you to roam around and multi task whilst talking Voyager PRO UC Bluetooth Headsets * New Voyager with Smart Sensor technology - Avail Jan 2011 Savi Wireless headsets *New Wireless 730 Series -Avail early 2011 Put your Sametime Caller on hold and conduct business privately knowing your caller is secure and your alternate conversation is confidential * Answer and manage multiple calls using multiple devices remotely. E.g.: I m on my mobile phone using my headset and my softphone rings (Skype or Sametime). I can use the headset to switch from mobile call to the softphone call). So make sure you always connect with colleagues and customers simultaneously and not miss calls. * * Blackwire USB Corded headsets Calisto handsets, phones & Speaker phones No plug in software required for Calisto series No plug in software required for Calisto series No plug in software required for Calisto series View your headset mute status on screen Mute function is now synchronized between the Headset and the ST client and can be controlled from the headset whilst away from the PC No plug in software required for Calisto series Mobile telephony presence Enhances both Sametime and SUT by eliminating the blind spot in SUT by automatically changing Sametime presence status to On Phone when a user is on a mobile telephone / cell call. * No plug in software required for Calisto series Smart Sensor Wearing state Synchronized UC presence Answers call automatically as soon as headset is (donned) placed on the ear without the need to press answer button on headset or on the screen. * * Updates presence status in Sametime when user is on Skype and vice versa. * No plug in software required for Calisto series No plug in software required for Calisto series Plantronics Sametime Plug-in v2.0 14

15 6 Frequently Asked Questions 6.1 Can I call my colleagues if I am using Sametime 8.5 and they are using Sametime 8.0.2? In the initial release of Lotus Sametime 8.5, the 8.5 client can only establish audio and video connections with other 8.5 clients. Release 8.5 audio/video services can co-exist with release 7.5.x and 8.0.x audio/video services, with the following restrictions: The 8.5 client cannot establish an audio or video call with 7.5.x or 8.0.x clients. The 7.5.x and 8.0.x clients cannot establish an audio or video call with the 8.5 client. The 8.5 client cannot use the Lotus Sametime Reflector. 6.2 When calling another person using Sametime 8.0.2, 8.5, or , if the call is terminated before the other person answers, their client will continue to ring. If caller A calls another person, but hangs up the call before that other person answers, the other person will not be notified and Sametime will continue ringing. The callee s ringing will time-out after 25 seconds or the call can be ended manually from the Sametime dialog box. If the other person answers after the Caller hang up, the other person gets a ' blank' Sametime dialog box and must exit Sametime and restart program This is a known issue and is being tracked by IBM in their PMR database ref: # Do I need to uninstall my existing version of PURE (installed via the PLT Plug-in) before installing the new version? When installing IBM Sametime Plug-in v2.0 and the system already has same ( ) or newer version of PURE installed on the computer the value chosen for usage statistics Help us improve this software by allowing us to collect anonymous feature usage statistics? may not be set correctly. In order to ensure you have the chosen value set correctly please uninstall PURE before installing the IBM Sametime Plug-in. 6.4 Do I need to restart my system after I install the new version of the software? When installing IBM Sametime Plug-in v2.0 and the system already has same ( ) or newer version of Plantronics PURE branded software installed on the computer, and the PlantronicsURE.exe process has exited (i.e. terminated by user) - it will not be started automatically at the completion of the IBM Sametime Plug-in v2.0 installation. In order to ensure PlantronicsURE.exe is started, please uninstall PURE before installing the IBM Sametime Plug-in. Otherwise, manually start PlantronicsURE.exe by locating the program (in C:\Program Files\Plantronics\PlantronicsURE\PlantronicsURE.exe) and double clicking the PlantronicsURE.exe file. Plantronics Sametime Plug-in v2.0 15

16 7 Plantronics Audio Device Portfolio for IBM Sametime Plantronics Sametime Plug-in v2.0 16

17 8 Plantronics Global UC Contact List for Product information Below are the North America/ South America/ Europe / Africa / Middle East and Asia Pacific Regional contacts that can assist you to bring your own UC 2 experience to life on Lotus Sametime / SUT with Plantronics audio solutions. Increase Sametime voice user adoption with innovative our Call control plug ins for Sametime ensuring improved employee productivity, seamless integration, superior comfort, audio quality and dramatically enhance your customers VoIP experience. Available on Please visit for more information on Plantronics UC Device portfolio for Sametime, or register your interest in running a Sametime Voice Pilot with free Plantronics test headsets Americas UC Contact List Name Office IBM Global Account Manager John Hathaway John.hathaway@plantronics.com U.S. Southeast Amy Clowe amy.clowe@plantronics.com U.S. Central/West Will Banta will.banta@plantronics.com Canada Mike Ross mike.ross@plantronics.com Latin America Pahola Sanchez pahola.sanchez@plantronics.com UC Sales Manager David Angel david.angel@plantronics.com Global Partner Marketing Karen Jarvis Karen.jarvis@plantronics.com Plantronics Sametime Plug-in v2.0 17

18 Asia Pacific UC Contact List Name Title Office Mobile APAC Region Susan Hansen VP Sales & Marketing, APAC Hong Kiat Seah Global Account / UC hongkiat.seah@plantronics.com Mgr, Australia and New Zealand Graeme Gherbaz Managing Director graeme.gherbaz@plantronics.com Simon Schellhorn Corp. Account simon.schellhom@plantronics.com Manager SEE PAGE 2 FOR MORE GLOBAL CONTACTS China, Hong Kong, Taiwan Davis Tao Country Manager davis.tao@plantronics.com Kyle Chan Sales Manager kyle.chan@plantronics.com Korea Hyo Keun Cho Country Manager hyokeun.cho@plantronics.com Sung Won Jun Sales Manager sungwon.jun@plantronics.com India, Bangladesh, Nepal, Sri Lanka Bobby Joseph Country Director bobby.joseph@plantronics.com Sriram Venkatachalam Business Manager sriram.venkatachalam@plantronics.com Japan Hiroshi Murata Country Director nick.murata@plantronics.com (Nick) Hiroki Nakaya Marketing Manager hiroki.nakaya@plantronics.com SE Asia: Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam Alvin Kiew Country Manager alvin.kiew@plantronics.com Lai Kwan Ching Sales Manager laikwan.ching@plantronics.com Europe / Middle East/ Africa UC Contact List Plantronics Sametime Plug-in v2.0 18

19 Thank you for installing Plantronics Call control plug in v2.0 for Sametime. We hope you had an easy implementation and we want you to continue enjoying your Plantronics audio devices on Sametime and be more collaborative and productive in your workplace. Remember if you are keen to find out more about Plantronics Audio devices for Sametime go to If you are keen to participate in Sounds for Sametime Voice Pilot program and deploy free test headsets in your Sametime environment, visit and register interest and we will be in contact with you. For more Program details and other information us at 2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, Calisto, Plantronics Voyager, Savi, are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth name and the Bluetooth trademarks are owned by Bluetooth SIG, Inc., and are used by Plantronics, Inc., under license. IBM. Lotus and Sametime are trademarks or registered trademarks of IBM Corporation in the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners Plantronics Sametime Plug-in v2.0 19