Enhancing Voice Communications for Healthcare

Transcription

1 Enhancing Voice Communications for Healthcare

2 The right headset choice really does make a difference. The need for clear, crisp voice communications is essential in the healthcare community. As more healthcare institutions move to implement Unified Communications technologies such as IP/PC calling, voice messaging, telemedicine, Web conferencing, speech recognition, and more, the headset has emerged as one of the final and most critical links for a successful implementation. The right headset choice really does make a difference. Headsets are a key ingredient and can have a significant impact on the deployment of any Unified Communications system. They must deliver the clearest sound possible on both ends of the call, the most comfortable fit, ease of use, call security and, of course, absolute dependability. In short, everything you d expect from a Plantronics headset. Plantronics has a major advantage when it comes to designing headsets for missioncritical applications. Our engineering labs include a unique library of ear castings representing worldwide variations in ear shape, an anechoic chamber for sound testing, plus a track record of sound innovation going back to the first words heard from the moon. Today, we re working to ensure that our headsets integrate seamlessly into your communications strategy.

3 Why Plantronics headsets? IT Value Headsets and Ergonomics Security and Privacy Productivity Benefits Plantronics headsets are the easy and best choice for IT decision makers. The headsets are simple to manage for staff and integrate easily with both phone and UC platforms, working well with any software or hardware solution. And while Plantronics USB headsets incorporate sophisticated technologies such as active noise reduction and echo canceling, they also install with plug-and-play ease. A commitment to high quality and performance ensures user satisfaction and a positive user experience makes a significant difference to the success of any IT deployment. A strong link has been shown between time spent on the phone using a traditional handset and an increase in musculoskeletal disorders of the neck and shoulders. If workers need to use their hands while on a call, they may pinch the handset between their ear and shoulder. This posture strains the neck and shoulders, especially if held for a long time. By using a headset, these awkward and prolonged static postures can be avoided, eliminating strain and possible injury. Keeping patient information confidential while also keeping your medical center HIPAA compliant is critical. Plantronics DECT 6.0 wireless headset models feature 64-bit encrypted voice security. And because DECT 6.0 devices operate in a radio frequency reserved exclusively for DECT 6.0 by the FCC, the headsets won t interfere with other wireless devices in the medical center. Headsets can increase productivity by enabling workers to multi-task while on the phone. Workers can move about the workplace retrieve a fax, search patient records, or just grab a cup of coffee without putting callers on hold or missing important calls. Calls will be clearer, too. With voice-optimized audio and noise-canceling microphones, callers can hear and be heard clearly, lowering the chance for miscommunication errors.

4 Whether you work in a hospital, office, lab, pharmacy, or virtually anywhere, Plantronics has a voice solution for you. Headsets aren t just for traditional telephones anymore they can connect to PCs, laptops, tablets, and mobile phones. In fact, they ve become an absolute necessity for VoIP calls, PC audio, speech recognition, teleconferencing, and telemedicine. And the reason is the many benefits headsets offer, such as: reduced error rates caused by miscommunication, increased productivity by enabling the user to be hands free, compliance with security and HIPAA privacy regulations through DECT technology, and reduced risk of phone-related neck and shoulder stress injuries. Office-based solutions Savi 700 Series CONNECTS TO: DESK PHONE + PC + MOBILE PHONE The Savi 700 Series offers multi-device connectivity, a newly designed convertible headset, and up to 350 feet of wireless range, so you can easily manage all your PC, mobile, and desk phone calls with the most intelligent wireless headset on the market. A noise-canceling microphone and wideband PC audio deliver lifelike fidelity ideal for accurate speech recognition/dictation DECT 6.0 technology eliminates interference from Wi-Fi networks Conference in up to three additional Savi or CS500 headsets and guests can continue through multiple calls W745: Convertible Wireless headset System (with hot swappable battery for unlimited talk time) W740: Convertible Wireless Headset System* ** W730: Over-the-ear Wireless Headset System* W710/W720: Over-the-head (Monaural and Binaural) Wireless Headset System Savi Share The modular design of Savi and the five-unit charging station enable workers from multiple shifts to share a single Savi system without having to share headsets. This helps maintain a more hygienic workplace and cuts costs. Remove the headset cradle from the base and place onto the charger. CS500 Series CONNECTS TO: DESK PHONE The CS500 Series features the lightest DECT headset on the market (CS540), a new streamlined design, and up to 350 feet of wireless range all with the same reliability for hands-free productivity that has made the CS family a bestseller for nearly a decade. Up to three additional headsets can be conferenced in for enhanced collaboration DECT 6.0 technology eliminates interference from Wi-Fi networks A noise-canceling microphone reduces background noise interruptions, ensuring superior audio quality and easing listener fatigue CS540: Convertible Wireless Headset System CS540/HL10: Convertible Wireless Headset System (includes HL10 lifter for remote call answer/end) CS510/CS520: Over-the-head (Monaural and Binaural) Wireless Headset System CS70N CONNECTS TO: DESK PHONE Delivering superior sound performance in a sleek, ultra light-weight, ultracomfortable, behind-the-ear design, the CS70N provides digitally secure communications up to 300 feet from your desk phone. A noise-canceling microphone reduces background noise interruptions, ensuring superior audio quality and easing listener fatigue DECT 6.0 technology eliminates interference from Wi-Fi networks An Automatic Handset Lifter (HL10) enables users to answer and end calls while away from their desk CS70N: Wireless Office Headset System CS70N/HL10: Wireless Headset System (includes HL10 lifter for remote call answer/end) SupraPlus Wideband CONNECTS TO: DESK PHONE Optimized for wideband systems, the SupraPlus family of corded headsets employ a comfortable, lightweight design that delivers superior, all-day, everyday comfort and reliability. An ultra noise-canceling microphone provides business-critical sound clarity Headsets are available in both monaural and binaural styles SupraPlus headsets are compatible with Plantronics audio processors and USB-to-headset adapters HW251N: SupraPlus Corded Headset; Monaural HW261N: SupraPlus Corded Headset; Binaural Vista M22 Audio Processor Blackwire 600 Series CONNECTS TO: PC For anyone who spends hours on conference calls, webinars and video conferencing, the exceptional voice clarity and all-day comfort of the Blackwire 610/620 make communications more effective and productive. High-fidelity wideband audio with Digital Signal Processing (DSP), optimized for voice and multimedia Noise-canceling microphone filters out background noise Answer/end, volume, and mute controls simplify call management C610: Corded USB Headset; Monaural* C620: Corded USB Headset; Binaural*

5 Remote-working solutions Plantronics Voyager PRO HD CONNECTS TO: MOBILE PHONE The Plantronics Voyager PRO HD with Smart Sensor technology redefines hands-free convenience. By simply placing it on your ear, it automatically transfers calls between your phone and headset. An on-screen meter monitors battery level on iphone and Android (3.0 and higher) smartphones Bluetooth A2DP stereo delivers brilliant, HD streaming audio plus natural, clear calls Voice alerts announce talk time, volume, connection, and more Voyager PRO HD Bluetooth Mobile Headset Voyager PRO UC CONNECTS TO: PC + MOBILE PHONE Bluetooth headset allows user to switch between mobile phone calls and PC softphone/voip calls. New Smart Sensor technology for a seamless and intuitive user experience Wideband technology sharpens PC audio and delivers rich, natural-sounding voice and multimedia listening Dual noise-canceling microphones on the boom, AudioIQ² technology, and three layers of WindSmart technology Voice alerts announce talk time, volume, connection, and more B230: USB Bluetooth Headset System* Savi 440 CONNECTS TO: PC The first portable DECT headset system now includes the lightest headset on the market the Savi 440. Experience world class PC sound quality with a versatile headset that can be worn three ways to match your personal style. A hot swappable battery for unlimited talk time and up to 300 feet of wireless freedom make this headset a productivity powerhouse. DECT technology provides better audio; eliminates interference from Wi-Fi networks Noise-canceling microphone filters out background noise Up to seven hours talk time on a single charge W440: DECT Wireless Headset System* ** Blackwire 435 CONNECTS TO: PC The ultra-discreet design and superior audio quality you ve come to expect from Plantronics make this headset ideal for video conferencing, PC telephony and multimedia applications. Even more, it comes with a durable carrying case so you can easily take it with you. Its modular design gives end users a choice of mono or stereo audio options and wearing styles Wideband audio delivers outstanding PC audio quality The foldable, portable design includes a durable carrying case Answer/end, volume, and mute controls simplify call management C435: USB Corded Headset* CT14 CONNECTS TO: HOME LANDLINE Ideal for home or small office use, the CT14 cordless headset phone offers up to 300 feet of wireless freedom plus a convertible headset that can be worn over-the-head or over-the-ear. A noise-canceling microphone reduces background noise for better audio clarity DECT 6.0 technology eliminates interference from Wi-Fi networks and provides superior sound Additional features include a phone book for up to 70 entries, 30-caller ID memory, and a convenient charging base CT14: Cordless Telephone Headset Plantronics K100 CONNECTS TO: MOBILE PHONE Hands-free calling from your car is easy with the Plantronics K100 in-car speakerphone. Broadcast calls, GPS navigation and music from your smartphone while you drive. Manage your calls and music with highly-visible, easy-to-use buttons Clip the rechargeable speakerphone to your car visor Enjoy conversations throughout the drive with up to 17 hours of talk time and 15 days of standby time K100 In-car Speakerphone *Models optimized for Microsoft Lync 2010 and Microsoft OCS 2007 also available ** Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 745. Available as an accessory with Savi 740/440.

6 Everyone in healthcare can and will appreciate a headset. Nurses: Plantronics headsets provide nurses with the ability to perform routine tasks entering reports, searching files, sending faxes, and more while on a phone call. Enabling them to perform multiple tasks simultaneously frees them to spend more of their valuable time with patients. Doctors: Bluetooth models let doctors work hands free both in the office and on call. With noise-canceling and wind-noise reduction technologies, Plantronics Bluetooth headsets offer the best available sound in noisy environments. Customer Service and Medical O f fi c est a f f : When the goal is to provide outstanding customer service on the phone, for hours every day, a quality headset is not a luxury it s a necessity. A Plantronics headset enables customer service representatives and medical staff to hear and be heard by patients clearly, so issues can be resolved much more quickly. Pharmacists: With a Plantronics headset, pharmacists can access patient prescriptions or search inventory while on the phone, without putting their callers on hold. And because Plantronics headsets are optimized for the clearest voice transmission, there s less chance of misunderstanding callers. Receptionists and Office Managers: Working in an office doesn t have to mean being tethered to the phone. Plantronics wireless headsets let office personnel move about the office, so they can greet patients, write notes, search files, and much more without putting callers on hold or missing important calls. Virtual Care and Telemedicine: In today s fast-changing world of advancing technology with its growing options for remote consulting, procedures, or examinations a quality headset is indispensable. With a headset from Plantronics, people can communicate clearly and collaborate effectively, especially when they re discussing critical health and medical issues. Support and Warranty All Plantronics products are covered by a limited manufacturer s warranty. For questions about your headset, technical support or warranty, contact Plantronics Technical Assistance Center at or go to: plantronics.com/support for more options. Public Sector Resources Dedicated Hotline: (prompt 5, ext. 4063) plantronics.com/gov 2012 Plantronics, Inc. All rights reserved. Plantronics, the Sound World graphic, AudioIQ, Blackwire, CS500, CS70N, CT14, K100, Plantronics Voyager, Savi, SupraPlus, Sound Innovation and WindSmart are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Plantronics is under license. DECT is a trademark of ETSI. iphone is a registered trademark of Apple, Inc. All other trademarks are the property of their respective owners. Published 01/12