January 28, Merchant Card Services Request for Proposal. Plain Township Aquatic Center Fees
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1 January 28, 2016 Merchant Card Services Request for Proposal Plain Township Aquatic Center Fees Plain Township is a local government with an Aquatic Center that is open seasonally from Memorial Day through Labor Day. The current need for credit card processing is for Membership Fees and Swimming Lesson Fees that we receive prior to the pool opening and at the beginning of the pool season. We will also need credit card processing during the pool season with various fees including daily gate, pool rentals, pool passes and other miscellaneous items. This is the first time that Plain Township has been authorized to accept credit card payments so we do not have any historical data on the percentage of credit card use based on our receipts. Please base your proposal on the assumption of: Pool Membership Sales $143,000 Transaction is between $67 and $417 Daily Gate $142,000 Daily Gate is between $5 and $9 per person Guest Book Sales $ 26,000 Transaction is between $50 and $70 Miscellaneous $ 34,000 Various transaction amounts Total Sales $345,000 Bid Specifications Plain Township has identified the following operational requirements: 1. Ability to accept debit cards, Visa, Master Card, Discover and American Express. 2. Ability to accept magnetic stripe or chip card. 3. Ability to process payments at both the Township Administrative Office and Aquatic Center by phone line or internet connection using a card reader. Option to process payments by a secure website. 4. Ability to print a receipt. Ability to a receipt if possible. 5. Next day funding to the bank account of our choice. 6. Daily reporting on all transactions.
2 Bid Sheet Company Name Company Address Contact Name Phone Number 1. What is the initial cost and monthly cost to Plain Township for miscellaneous fees? a. Setup Fee b. Credit Card Reader cost(s) c. Monthly/ Yearly Service Fee. Per location? d. Monthly/ Yearly Minimum e. Terminal Fee f. Mobile Reader Fee g. Chargeback Fee h. Voice Authorization Fee 2. Do you have PCI Compliance? 3. Please provide your SSAE 16 SOC 1 and 2 Report. 4. What is your credit card processing uptime percentage? 5. If credit card processing is down what is the average duration? 6. Please provide 3 references.
3 7. When are merchant services fees debited? 8. What are your processing fees. (Include Visa, Master Card, Discover, and American Express): a. Credit Card - Qualified Purchases b. Credit Card - Non-Qualified Purchase c. Credit Card - Authorization Fee d. Debit Card Qualified Purchases e. Debit Card Non-Qualified Purchases f. Debit Card Authorization Fee g. Any other fees 9. Do you have 24 hours a day and 365 days per year customer service? 10. Would we receive a specific phone number to contact for our account? 11. Is your customer service in-house or is it contracted? 12. What is the process for refunds to the credit card? _ 13. How are debit or credit card charge disputes handled?
4 14. What services/ training are included in this proposal? 15. Do you have web-based reporting/ training tools? If so, please explain. Include if there is an additional cost. _ 16. Is there anything that differentiates you from other competitors?
5 Plain Township has identified the target dates for this project: February 4, 2016 February 17, 2016 March 1, 2016 Receive Qualified RFP Responses Select and approve the proposal and enter into a contract Credit Card Processing is in place Proposals must be received by 4 p.m. on February 4, 2016 per the Bid Specifications and Bid Sheet: Electronically to: ptfo@plaintownship.org By mail to: Plain Township Fiscal Officer Proposal for Financial Transaction Device P.O. Box 273 New Albany, Ohio Questions regarding this RFP should be directed to Cindy Powell, Finance Officer at (614) Plain Township has the right to reject any and all proposals and to select the proposal that is considered the best. Acceptance of this proposal will be based on the total package of services offered by the banking institution and not solely on the cost of the services.
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