ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT

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1 ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies has partnered with ServiceU to take the pain and confusion out of the process of setting up your Web site to accept online payments. By partnering with ServiceU you gain the highest level of security. Who is ServiceU? ACS Technologies has partnered with ServiceU to let you accept payments online. ServiceU processes credit card information and ACH processing with your merchant account provider. Through our partnership with ServiceU, your members credit card and bank account information does not go through ACS databases.when the information is entered, it is stored at ServiceU. In an attempt to combat increase in credit card fraud, Visa, Mastercard, and other major credit cards jointly published standards for securing credit card information. These standards, called the Payment Card Industry (PCI) Data Security Standards, define the best practices for handling, storage, and transmitting credit card information. Visa s Cardholder Information Security Program (CISP) is designed to ensure all merchants that store, process, or transmit Visa cardholder data protect it properly. To achieve CISP compliance, merchants and service providers must adhere to the PCI Data Security Standard. To meet the stringent requirements, vendors must go through a rigorous audit. ServiceU has completed this audit. The audit requirements include submitting to a quarterly scan for compliance by a qualified scanning vendor. ServiceU exceeds this stringent requirement, letting ScanAlert perform scans each night. Through our partnership with ServiceU, we integrate the ServiceU credit card handling pages into Access ACS. ServiceU gathers sensitive data, stores it, and processes it through the payment gateway and merchant account. Because ServiceU is CISP compliant, you can be sure your data is secure. Who is Sage? Sage is a merchant services provider that provides payment processing options. For more information about Sage, visit We recommend you use Sage as your merchant account provider. Attached, you will find the Sage Information Sheet. To set up an Sage account, complete the information sheet and fax it to Jason Elder at Copyright 2009 ACS Technologies Group, Inc. All rights reserved.

2 ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT If you have additional questions about setting up your merchant account with Sage, contact Jason Elder at: Jason Elder p f For more information about pricing Event Registration and Online Giving functionality in Access ACS, go to 2 of 2

3 Info Sheet for Credit Card and ACH/EFT Processing 1. Please submit a voided check from the bank account below (no starter checks) 2. All applicants must complete the MOTO Questionnaire on the next page 3. Nonprofit merchants: Please submit a 501c letter Merchant Information Legal Name DBA Location City ST ZIP If Leasing Site, Landlord Name Ph#( ) - Location Contact Ph#( ) - Fax#( ) - Web Site Mailing Address City ST ZIP Corporate Contact Ph# ( ) - Fax# ( ) - Customer Service Phone # ( ) - Check One: Corp. Sole Prop. Partnership LLC Non-Profit Other Federal Tax ID#: - _ Business Start Date / / Years at Location Owner/Officer/Director/Principal Information 1 st Principal Name Title Ownership % Home Address City ST ZIP Home Phone# ( ) - Soc. Sec. # (501c3 not applicable) Bank Reference Depository Bank Contact Ph# ( ) - Address City ST Zip Bank Routing # Account # Choose your transaction types: please note, debit cards are considered bankcards and are processed like Visa/Mastercards VISA/MASTERCARD AMERICAN EXPRESS DISCOVER ACH Debit cards are considered bankcards and are processed like Visa/Mastercards Current Credit Card Processing Please estimate your anticipated monthly processing up to $25,000 up to $50,000 up to $75,000 up to $100,000 more than $125,000 (please provide supporting documentation from the last 3 months) ACH/Virtual Check Processing Please estimate your anticipated monthly processing up to $25,000 up to $50,000 up to $75,000 up to $100,000 more than $125,000 (please provide supporting documentation from the last 3 months) ServiceU Corporation is a referral agent for Sage Payment Solutions. 60 Germantown Court, Suite 202, Cordova, TN Phone:

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5 Merchant Account Pricing We at ACS Technologies, Inc. and ServiceU are committed with providing you with the utmost level of transparency when it comes to online transactions and pricing. In order to process electronic checks and conduct online transactions, you must have two things: 1. An active Access ACS account 2. A merchant account through ServiceU To set up a merchant account, complete the ServiceU Info Sheet for Credit Card and ACH/EFT Processing form and fax it to ServiceU at Sage Pricing Provided for you below is the merchant account pricing for Sage. Note ServiceU is a reseller of accounts from Sage. This process lets Sage provide Access ACS customers with a discounted rate. Sage Setup Fee: Initial Setup $50.00 Sage Credit Card Fees: Monthly Account Fee $10.00 Transaction Fee $0.35 (per item) Batch Fee (File Fee) $0.35 Credit Card Rate 2.39% Sage ACH Account Fees Monthly Account Fee $10.00 Transaction Fee $0.35 Batch Fee (File Fee) $0.35 Copyright 2009 ACS Technologies Group, Inc. All rights reserved.

6 Merchant Account Pricing Access ACS Pricing Provided for you below is the merchant account pr.icing for Access ACS. Setup Fee: Hosting Fee: Transaction Fee: Initial Setup $ Monthly Hosting Fee $35.00 Transaction Fee $0.20 For more information about pricing Event Registration and Online Giving functionality in Access ACS, go to Contact Information To help you further understand the Sage and Access ACS relationship we have included a FAQ at the end of this document. Refer to this document first for any questions you might have. If you cannot find the appropriate information in the FAQ, contact Jason Elder at ServiceU. Jason Elder p f of 2

7 Frequently Asked Questions About Sage Merchant Accounts The following information provides answers to the most frequently asked questions about Sage merchant accounts. For more information, contact Jason Elder. Do I need to sign up with ServiceU and pay them too? No, you do not need to sign up with ServiceU. Everything is handled through ACS Technologies. All you need to do is sign up for the Access ACS and sign up for your Sage merchant account. We do the rest. I don t know how much my annual credit card (bankcard) and ACH (virtual check) volume or average transaction will be. How does that affect my rates? If you do not know how much volume you expect to have with bankcard or ACH transactions, estimate as best you can. Your transaction size and volume do not affect your rates. How much do I pay? What are my rates? There are different rates for bankcard and ACH (virtual check) transactions. Bankcard transactions have a processing fee of 2.39% and a transaction fee of.35 cents. Each bankcard transaction has a batch settlement fee of.35 cents. Each ACH transaction has a per item fee of.35 cents and a.35 cents batch settlement fee. Batch settlement fees are the fees charged when all of your transactions for the day are sent to be processed and paid. A batch is applied once a day for bankcards and ACH. If no transactions are made on a given day, then no batch fees are charged for the day. How long will we be billed processing fees? Our financial partner, Sage Financial, will automatically debit your account for each month s transaction on the 2nd or 3rd of the following month. For example, the fees for October will be debited on November 2nd or 3rd. During the first month of processing, your ACH per item fees will be deducted individually until the monthly billing cycle begins. Your credit items are always deducted on a monthly cycle. What does ACH mean? ACH stands for Automated Clearing House. ACH is an automatic debit or credit to a bank account. ACH transactions can also be referred to as a virtual check or e-check. Copyright 2009 ACS Technologies Group, Inc. All rights reserved.

8 Frequently Asked Questions About Sage Merchant Accounts How do I pay my fees to Sage? Our financial partner, Sage Financial, automatically debits your account for each month s fees around the second or third day of the following month. For example, your October fees are debited for your account on November 2 nd or 3 rd. During your first month of processing, your ACH per item fees are debited individually until the monthly billing cycle begins. How long does it take to set up? Can I expedite the process if I am in a hurry? The setup process takes four to five days after we receive the completed and signed application and all the necessary bank-related paperwork. If you require use of the account sooner, we can expedite the process for a fee of $ Expedited accounts are available for use within two days. How are debit card transactions processed? Debit card transactions are considered bankcards because they have logos on them (i.e. Visa or Mastercard). As such, they are subject to the same processing fees as credit cards. Can I set up an Amex (American Express ) or Discover account? How long will it take? How much is the fee to accept Amex or Discover? Amex and Discover are separate entities from Visa and Mastercard so they operate their own billing and processing. We can help you set up an account through their representative contacts for no extra charge.you can expect a wait time of 7-10 business days to set up this functionality. Note Your per item/transaction fee and your batch fee(s) remain the same. ACS Technologies, ServiceU, and Sage have no control over their rates or turnaround times. Amex and Discover base their rates on processing volume. For more detailed information, contact the Merchant Services division of either company. How long does it take to get my deposit after I process a transaction? The deposit time for credit card transactions is three days. The deposit time for ACH transactions is four to five days. 2 of 3

9 Frequently Asked Questions About Sage Merchant Accounts We are a non-profit organization, so we have no owner. Do we need to complete the ownership information section and sign on the guarantor line? Even though there is no true owner, Sage still needs a director or manager from your organization to submit his or her information. That individual must sign the binding contracts to verify that all the stated information is true and accurate. This must be the same person who signs the final agreement with Sage. Does the signer of the non-profit organization have to provide his or her social security number? No, a social security number is not required because you are a non-profit organization, and you can provide 501c or other tax exempt status paperwork. We do not have checks. What else can we do to confirm our banking information? If you do not have checks, contact your bank and ask them to write a letter on their bank letterhead that verifies your account number and routing number. Fax this information to Why do I have to complete the MOTO Questionnaire? The MOTO Questionnaire is required to sign you up as a merchant who accepts credit cards/ach without the cardholder present at the time of the transaction. Please complete this form to the best of your knowledge. If any question does not apply to your organization, write Not Applicable in the space provided. What is a chargeback? Why am I charged a fee? A chargeback occurs when a cardholder disputes a charge to their credit card. The third-party company who facilitates the chargeback between the issuing bank, acquiring bank, and yourself charges the fee for their services. What if I do not have a toll free customer service number? Provide the phone number where your members and attendees can reach you for questions and concerns even if it is not a toll free number. How will I know when people register for events or donate online? You can view registrations and online giving contributions in Access ACS. Can we have more then one Owner/Officer/Director or Principal associated with the account? Yes, please indicate on your fax cover page that you have more than one Owner/Officer/Director or Principal associated with the account. Make sure to provide the same information as listed on the Info Sheet. 3 of 3

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