Freedom of choice ensured. Also in ONVZ Zorgverzekeraar. Freedom of choice ensured.

Transcription

1 Freedom of choice ensured. Also in ONVZ Zorgverzekeraar. Freedom of choice ensured. Brochure 2016

2 Jean-Paul van Haarlem Chairman of the Executive Board ONVZ Zorgverzekeraar ONVZ Zorgverzekeraar was founded in 1933 as a not-for-profit health insurer, which is what we still are today. ONVZ guarantees the best possible care, outstanding personal service and a wide range of supplementary health-care plans. Of course, we will continue to guarantee your freedom of choice in selecting your own doctor or hospital in Nothing is more important than your health, which is why we want to offer you complete coverage and the best possible care. But there is more to ONVZ Zorgverzekeraar than that. You are guaranteed the best care available, as well as complete freedom of choice. This means that all decisions regarding where and by whom you are treated are left to you. ONVZ only provides health-care plans based on full restitution, which means you get to decide which doctor or hospital you visit, without any financial surprises, something that is becoming increasingly rare in the Netherlands. Of course, we would be more than happy to advise you in your health-care decisions. You can contact our ZorgConsulent advisers, all of whom are medical or allied health professionals, at any time. They know all there is to know about treatment options, health and vitality, and they will keep looking until they have found the solution that suits you best. However, as it is your health, it is your decision whether you follow up on their suggestions or not.

3 ONVZ will continue to ensure your freedom of choice in Freedom of choice worth holding on to When it comes to health care, freedom of choice is not something that can be taken for granted nowadays. If you don t want to be restricted when choosing a doctor or hospital, bear in mind that only full restitution policies offer you complete freedom of choice. Budget insurers and insurers offering in-kind policies only reimburse treatment in full if they have a contract with your care provider. Policyholders have to check themselves which care providers are contracted and if you see a non-contracted provider, there is a big chance that you will have to cover part of the costs yourself. The essential difference. Full restitution policies If you want freedom of choice and don t want the hassle of looking for a contracted provider, you should choose a full restitution insurer. These insurers reimburse treatment up to the actual prevailing market rate, unlike normal restitution insurers, who only provide reimbursement up to what they personally consider to be the prevailing market rate. Full restitution insurers are the only ones that give you peace of mind that you won t have to pay extra (apart from your excess). ONVZ Zorgverzekeraar is the Netherlands leading full restitution insurer. You may assume that means a hefty price tag, but ONVZ is a non-profit health insurer. We aim to keep the premiums of our free choice health-care plans low, whilst maintaining a high level of service. It is with good reason that people insured with ONVZ have the most confidence in their health insurer, as shown in independent market research carried out by GfK in 2015.

4 The ONVZ Vrije Keuze Zorgplan. Free choice, whichever health-care plan you choose. covers the majority of necessary medical Startfit, Extrafit and Benfit Great supplementary health-care plans with no screening procedures. ONVZ offers three supplementary health-care plans, Startfit, Extrafit and Benfit, that are available to anyone. They are similar to most supplementary health-care plans offered by other insurers, but ONVZ is the only one to offer you free choice of doctor and hospital, and that is priceless. expenses, such as hospitalisation, maternity ONVZ understands the importance of freedom of choice when it comes to health care, specialist care, GP visits and medication. ONVZ s basic health-care plan allows you to choose your own doctor and hospital. Optifit, Topfit and Superfit Our excellent health-care plans. When it comes to health care, freedom of choice is no longer a given unless you are insured with ONVZ Zorgverzekeraar. ONVZ is the Netherlands leading provider of restitution policies, offering only this type of insurance. You get to determine which hospital you visit and which doctor will treat you. care, which is why our ONVZ Vrije Keuze Zorgplan is based entirely on restitution policies. You choose your own doctor and hospital, regardless of which ONVZ insurance package you have selected. The ONVZ Vrije Keuze Zorgplan offers a basic health-care plan, three supplementary health-care plans, three excellent health-care plans and several dental options. Freedom of choice with our basic health-care plan You can also opt for a voluntary excess above the one set by the government. This will allow you to reduce your premium payments. ONVZ s dental plans Our supplementary dental plans let you determine which dental treatment expenses you want reimbursed. There are several dental plans to choose from. To determine whether you are eligible for the plan you have requested, you may Anyone who feels the best is not quite good enough can take out one of ONVZ s three excellent health-care plans - Optifit, Topfit and Superfit. These plans offer much wider coverage than most supplementary health-care plans. Alternative medicine can be covered, for example, along with care abroad, childcare and private hospital rooms. If you choose one of these health-care plans, we may have some additional health questions for you. We only take this approach to keep The basic health-care plan is compulsory be asked additional questions about your our health-care plans affordable for for all inhabitants of the Netherlands and dental health. everyone.

5 Excellent service ensured. Our Service Centre can be reached on +31 (0) from 8.30am until 9.00pm on working days. Until 1 February, we are also available until 1.00pm on Saturdays. You can also visit onvz.nl for information about ONVZ s health-care plans and coverage. As shown in independent market research carried out by GfK, people insured with ONVZ have the most confidence in their health insurer. They gave our services a rating of 8.2 out of 10, higher than any other health insurer, which we are very proud of. Our Service Centre more than just a call centre ONVZ s dedicated professionals are always ready and willing to help you. Feel free to contact our Service Centre with any question you may have about your health-care plan. Our staff are good listeners and will be happy to assist you. You can call them or contact the online. People insured with ONVZ have the most confidence in their health insurer. They gave our services a rating of 8.2 out of 10. Submit claims with your smartphone using the ONVZ app The ONVZ app allows you to submit claims quickly and easily using your smartphone by uploading a photo of your invoices. It also lets you view your healthcare plans, claims and remaining excess amount whenever you want. Our app is available in the App Store and Google Play. MijnONVZ offers laptop, smartphone or tablet users immediate access to their insurance details, as well as those of family members, (2015 Trust Compass Zorgverzekeraars, and lets you easily submit and review claims. GfK market research agency)

6 It is your health. So the choice is yours. Our ZorgConsulent advisers are ready to take your calls from 8.30am to 5.30pm on working days on (free of charge). Your doctor knows more about your health than even the best health insurer, but that does not mean we cannot be of assistance. ONVZ guarantees your freedom of choice in health care, but making those choices is not always easy. If you need assistance, our medically trained ZorgConsulent advisers are on hand to provide advice and support. However, they do so only when asked and there are no strings attached. The ZorgConsulent advisers are ready to help The ZorgConsulent. Your guide through the various health-care options. Our ZorgConsulent advisers guide you through the various health-care options. They will provide you with high-quality information and advice, while always focusing on your individual needs. A private conversation with us will help you to make informed decisions about your treatment, even once it is under way. You are not alone, but you do have the final say when it comes to your treatment. For ONVZ, your health is more important than anything. NRGY app ONVZ s NRGY app is the first in the world to be able to calculate your physical, mental and emotional energy in just ninety seconds. By making a conscious effort to measure your own energy levels, you can get a better idea of your vitality and therefore have more control over it, thus ensuring you achieve your EMOTIONAL PHYSICAL MENTAL They provide waiting list mediation full potential at the most important times in for an initial consultation. your life. Our useful hints and tips also help They offer information about hospital you to work on increasing your energy levels. quality indicators and specialisms. They help you to prepare for doctor s appointments. The app is available free of charge in the App Store and on Google Play. product of ONVZ Vitality lab

7 You are free to switch until 1 January. Six good reasons to choose ONVZ as your health insurer: Freedom of choice is ONVZ s top priority, so you can choose your own doctor and hospital. People insured with ONVZ have the most confidence in their health insurer and give us a rating of 8.2 out of 10. For ONVZ, your health is more important than anything, which is why we are also ready and willing to help you when you are not ill. Our ZorgConsulent advisers want to help you stay healthy. ONVZ is there for you. We are a not-for-profit organisation with a sound financial position. We are available whenever you need us, and can be reached by telephone until 9.00pm. Of course, you can get in touch with us on onvz.nl at any time. How to switch to ONVZ Zorgverzekeraar How to join ONVZ You can register straight away at onvz.nl. If you register before 31 December 2015, we will make sure your current health-care plan is terminated. If you have already cancelled your health-care plan yourself, you have until 31 January 2016 to register with ONVZ. How to compare your current health-care plan with ONVZ s offering You can compare your current coverage and conditions with ONVZ health-care plans at onvz.nl/vergelijken. For each type of reimbursement, you can make direct comparisons with your current insurer s offering. This information is provided by independent party Zorgweb. Would you like to know more? For more information, please visit our website onvz.nl. You can also call our Service Centre staff on +31 (0) between 8.30am and 9.00pm on working days. Until 1 February, our staff are also available on Saturdays until 1.00pm. ONVZ is also active on several social media platforms. Our online care team is active on Twitter and Facebook, where they can answer questions about your health, our health-care plans and changes to the health-care system. 6 ONVZ has a solid reputation when it comes to fast claims payments. twitter.com/onvz facebook.com/onvz

8 De Molen 66 Postbus GD Houten Netherlands +31 (0)