ITS SUPPORT DESK NEWS

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1 Merrillville Community School Corporation ITS SUPPORT DESK NEWS U P C O M I N G E V E N T S ISTEP Online Testing Grades 3,4,5,6,7,8 4/30 to 5/9 ECA MHS 5/15 to 5/25 MHS Grade Period 5 Ends 4/20 K-8 Progress Reports 5/4 I N S I D E T H I S I S S U E : Computer 2 Imaging Dial 8 2 Support Desk 3 Stats Parent Access 3 Pirate TechKeys 4 Safety, A Concern for Everyone is a very efficient way to communicate with co-workers and friends. It allows you to send a quick hello or attach a formal document. also can be used in a negative manner. Spam and phishing are two ways in which can be abused. Spam: These are unsolicited messages that are sent out to users without discretion. Your address can be harvested from many different locations. When using your address to subscribe to online site be cautious, as this can open your up to receiving spam messages. Phishing: This is a way for unscrupulous people to try and get your username, password, credit card details, and other important information by acting like a trustworthy entity. The attempt to get this information is usually done by sending an to you that seems harmless but asks for information. Banks and credit card companies as well as the school IT department will NEVER you asking for your username and password. You should guard this information just as you would your social security number or ATM pin number. If you ever receive an or link to a website that asks for your username, password, or any other personal information, please do not enter any information, contact the ITS Department. Ways to avoid Phishing Scams and Spam Never give out your username and password in an or web browser. Summer Training 4 Support Desk Info 5 Do not click on links that you are unfamiliar with, especially if it is something sent to you in an from an unfamiliar sender. Be cautious when subscribing to sites with your address. Make sure it is a legitimate site before you give your address. When you receive a known spam message do not click the unsubscribe link. This only verifies that the address exists and will cause you to usually receive more spam. If it is junk mail, delete it.

2 P A G E 2 Summer Computer Imaging Make sure that you have saved all of your data to the X drive. If you need help please contact ITS. During the imaging process your data will be This summer the ITS department will be imaging all computers in the corporation, with the exception of main office computers. The new images will be running Windows XP for the operating system. The big change that you will see is the use of Office The rest of the software that you are familiar with will be installed along with all of the latest updates for the operating system. What this all means for you: Your computer will be wiped clean and all of the software will be installed as new. Make sure that you have saved all of your data to your X drive. Your data will not be saved during this process. If it is not saved to the X drive it will be lost. If you are not familiar with how to do this please contact the Support Desk at If you have had special software installed during the school year and you will need it for next year please contact the support desk and let us know. If you have any other questions about the imaging process please let us know. lost if it is not saved to your X drive. DIAL 8 for OUT- SIDE LINE Dial 8 for an Outside Line Starting on July 1, 2012 we will be switching away from dialing 9 to gain access to an outside line on the telephone system. The new number to access the line will be 8. This is being done in order to prevent the large number of 911 calls that are made by accident. We have not been able to make that change in the past due to the limitation on the old phone system. With our new system in place we are finally able to make this change. We understand that this minor change will be difficult at first but the goal is to prevent the mistaken 911 calls. If you should mistakenly dial 911, stay on the line and let the dispatcher know that it was an accident. If you do not let them know it was an accident they will react as though there is a problem at your location and call the office. I T S S U P P O R T D E S K N E W S

3 CPMS IES FES Maintenance MHS MES SES Trans WES Admin MHSFC MIS Support Desk Stats Support Desk Stats from August 14, 2011 to March 23, 2012 Building # of Tickets Avg Time Open (Days) CPMS IES FES Maint MHS MES SES Trans WES Central MHSFC MIS Total By Building Series1 P A G E 3 Online Parent Access Don t forget to encourage the parents/guardians of your students to sign up for an online parent access account. This account can be used to view student grades and is used during the registration process. Parents can call the building office and request to have an account created. The request form is sent to the ITS Department and the account information is ed to the parents. All a parent needs is a valid address and a device with internet access. All buildings have a computer that can be accessed by parents to use the online parent access site.

4 P A G E 4 Visit our new website to explore a wide selection of technology tools for your classroom of the future. View internet resources to use in your classroom, educational videos, links to software used in Merrillville schools and more! Be sure to check out the TechKeys Newspaper on this site. This newspaper is updated daily with articles on integration of technology into your classroom. To View the TechKeys Website Click Here on Twitter Summer Training Information Coming Soon... Be on the lookout for summer technology training Information. If you have any suggestions for summer training contact Kelly Murphy. We are planning to offer classes in Office 2010 and are working on developing other courses. Watch your for more information.

5 P A G E 5 Information Technology Services Our goal is to provide our staff and students with quick responsive support that keeps our innovative technology moving forward. How to Contact the ITS Support Desk Website Phone Extension 7676 Important addresses logon@mvsc.k12.in.us For disabled user accounts (domain/as400/teacher Module) newusers@mvsc.k12.in.us For new student and staff accounts employeeaccess@mvsc.k12.in.us For problems with employee access accounts parentaccess@mvsc.k12.in.us Questions and problems with Parent Access Please make sure to check the Support Desk website for up-to-date information on changes that occur to the network, computers, or phone system. The Support Desk uses this site to display informational messages when needed. The ITS Support Desk News would like to ask you for any suggestions that you may have to help improve our publication. We are also looking for staff members and students who are using technology in a new and innovative way. If you would like to share your stories please let us know. You can Steven Kerr (sjkerr@mvsc.k12.in.us) with your feedback. I T S S U P P O R T D E S K N E W S