Social Media and Cyber Safety

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1 Social Media and Cyber Safety Presented to the National Association of REALTORS by Andrew Wooten Safety and Security Consultant

2 Social Media and Cyber Safety Our instructor today is Andrew Wooten, he has been teaching safety in the real estate industry for the past 27 years. He has authored two books; A Safety Guide for Open Houses, Listing Appointments & Vacant Properties and The Real Estate Guide to Safety. Andrew teaches nationally at associations and corporations instructing on how to live, work and play safely.

3 In the News Man arrested after kidnapping a REALTOR as she was leaving home for work. It was later discovered he had been stalking her through Facebook. Harassment charges have been filed against a woman for verbally attacking her Broker through Twitter. Agent found beaten and stabbed to death at his listing. Appointment was set via an unnamed social network.

4 What You Will Learn Today The most popular forms of Social Media and what you should do to protect yourself. Other types of Cyber Crime to watch out for. How to take charge of your online reputation.

5 Social Media

6 What is your personal reputation worth to you?

7 What is your business reputation worth to you?

8 Our business is built off one word Integrity

9 The Three P s Professionalism Professionalism Professionalism

10 Professionalism

11 Facebook

12 Accepting Friends

13 Facebook Never post personal information, including where you are and where you are going. Do not post when you are going on vacation or that you are on vacation.

14 Facebook Set and check often your privacy levels.

15 Facebook Set and check often your security levels. First Go to Account Settings Then Go to Security

16 Security Secure Browsing Facebook

17 Security Login Notifications Facebook

18 Security Login Approvals Facebook

19 Security Recognized Devices Facebook

20 How to Protect Yourself on Facebook Don t put your address and home phone number in your profile. Don t accept friend request from people you do not know. Only open links from trusted websites. Do not give out your password. Make your page private, only viewable by friends.

21 How to Protect Yourself on Facebook Consider separating professional & personal profiles. Use different addresses, screen names, blogs, and websites for each profile. Add only necessary personal information to your professional profile. Look for Settings or Options to help you manage what can be seen, how people search you, and who can make comments.

22 Twitter

23 How to Protect Yourself on Twitter Never share personal information. Review applications that use your twitter account.

24 How to Protect Yourself on Twitter Regularly change your password. Twitter will NEVER contact you and ask for your password. Preview short URL s before clicking. Beware of unsolicited direct messages. Block and report spam. Use an anti-virus and firewall.

25 When Using Social Media Do not allow social networking services to scan your address book. If you are asked to enter your address and password to find out if your contacts are on a network, do not do it.

26 The Most Common Forms of Cyber Crime Craigslist Scams Phishing Scams Screen Scraping Geotagging

27 Craigslist

28 Craigslist Scams Someone claims that craigslist will guarantee a transaction, certify a buyer/seller, handle or provide protection for a payment. Someone requests wire service payment via Western Union or MoneyGram. A distant seller suggests use of an online escrow service. A distant seller asks for a partial payment upfront, after which he will ship goods. A foreign company offers you a job receiving payments from customers, then wiring funds.

29 Phishing Phishing is a way of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

30 Telltale Signs of Phishing Alarmist messages and threats of account closures. Promises of money for little or no effort. Deals that sound too good to be true. Requests to donate to a charitable organization after a disaster that has been in the news. Bad grammar and misspellings.

31 Common Phishing Scams Scams using the name of well-known companies: fake s claiming you ve won a contest and need your log-on information or password, or that a representative is contacting you to solve some problem. Lottery scams: stating you ve won. Remember if you didn t buy a lottery ticket, you didn t win the lottery. Rogue security software or fake virus alerts.

32 Screen Scraping Screen scraping is the act of taking all the information that a person has posted on their website or social networking pages and using the information to break into the user s accounts.

33 How to Protect Yourself from Screen Scraping Use strong passwords. Do not post anything online you wouldn t want made public and minimize details that identify you or your whereabouts. Keep your account numbers, user names, and passwords secret.

34 How to Avoid Being a Victim of Cyber Crime Don t trust the sender information-fraudsters can easily spoof the identity information Read before you click-look at where the link is going and check the spelling Verify the identity of the site Use an updated browser Be cautious of images and buttons

35 The Importance of Security Questions Used to retrieve forgotten passwords. Hackers can use information from your website, blogs and other social media pages to determine the answers to these questions. Change your questions to be less random and more personal, with answers you wouldn t share with anyone.

36 Take Charge of Your Online Reputation Find out what is on the Internet about you. Evaluate your online reputation. Protect your online reputation. Polish your professional reputation. Restore your online reputation.

37 Find Out What Is On the Internet About You Type your name into several popular search engines. Be specific. Search variations of your name including nicknames, middle name and initial, maiden name, and if your name is commonly misspelled. Review what others have posted about you in comments, pictures, videos, blogs, etc.

38 Evaluate Your Online Reputation You ve collected and viewed all the information online about you. What story does it tell? Does it reflect the way you want others to perceive you? Is it accurate? If not, what should be deleted or corrected? Information online is searchable, permanent and can be seen by anyone

39 Protect Your Online Reputation Think before you share: Postings Pictures and videos What others share about you. Treat others as you would like to be treated. Stay vigilant about what the Internet is saying about you. Sign up for personal alerts and search yourself. Reassess who has access to your pages.

40 Polish Your Professional Reputation Publish positive information about yourself, link anything you publish to your name: Create what you want other to see. Join a professional network. Comment on professionally-oriented blogs, forums and book reviews. Start a blog or register a website in your name.

41 Restore Your Online Reputation Act quickly if you find information about yourself that does not fit the reputation you want. Ask politely for the person who posted it to remove it or correct it If they do not respond or refuse, contact website administrators If public correction is necessary, present your case simply and politely without attacking the person.

42 Did You Know? Adam Savage of Myth Busters, took a photo of his vehicle using his smartphone. He then posted the photo to his Twitter account including the phrase off to work,

43 Did You Know? Since the photo was taken by his smartphone, the image contained metadata reveling the exact geographical location the photo was taken.

44 Did You Know? So by simply taking and posting a photo, Savage revealed the exact location of his home, the vehicle he drives and the time he leaves for work.

45 What is Geotagging? Geotagging is the process of adding geographical identification to photographs, video, websites and SMS messages.

46 What is Geotagging? Geotags are automatically embedded in pictures taken with smartphones. Many people are unaware of the fact that the photos they take with their smartphones and load to the Internet have been geotagged.

47 Why are these applications potentially dangerous? Establishes patterns: These services allow strangers to track your movements every day. If they watch someone long enough they will know exactly when and where to find that person on any given day. Exposes work places and home: By tracking movements and information, strangers can determine where someone lives and works.

48 Turn Off GPS Function on Phones One of the simplest ways to avoid displaying too much information is to disable the geotagging function on smartphones.

49 Questions

50 Andrew Wooten (904) For more information, or to sign up for monthly articles, visit

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