Web-form Submission - 1

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1 Web-form Submission How to submit an IT request via the DSG Interlink intake web-form. Enter PIN Please go to in your Internet browser and enter the PIN that was provided to you. If you do not have a PIN please contact your supervisor to obtain your company's PIN. After entering the PIN click on the "sign in" button. Web-form Submission - 1

2 Choose Service Location Select Priority Select the appropriate priority level for your request. Immediate (Critical business impact): Highest priority support situation with initial response goal of within 1 business hour once request has been submitted / approved by client. Immediate Level conditions are: Multiple users are directly affected. A production server has failed. not routing or down Internet connection is lost or slows enough to drop connections. Performance of the servers has degraded to an unusable level. Data is unrecoverable, corrupt, or lost. High (Significant business impact): Initial response goal of within 8 business hours, excluding weekends and holidays once request has been submitted/approved by client. High Level conditions are: Web-form Submission - 2

3 Limited (two or less) users are directly affected. Setting up new user accounts which have been properly submitted. IT resource is available with degraded performance and/or is difficult to use. A database or application error has occurred which severely impacts business operations. The loss may restrict function and have some operational impact, however the situation is not critical. Normal (Limited business impact): Initial response goal of within 2 business days, excluding weekends and holidays once request has been submitted/approved by client. Normal Level conditions are: Issue is specific to one or a few users. Printing issues for single users. User productivity affected but not completely halted. Frequently used software corrupted and needing re-installation. Software/Hardware installs, upgrades etc. Low (Minimal business impact): Initial response goal of within 5 business days, excluding weekends and holidays once request has been submitted/approved by client. Low Level conditions are: General question such as "how-to". Issue with little or no impact. Documenation issues. Issue is essential resolved but remains open for client confirmation. Not Applicable (Project Request) This priority classification is used for items that can take significantly longer time frames to complete than higher priority items such as projects and long term planning items. Customized application programming requests. Scheduled installs of software and laptop maintenance. Web-form Submission - 3

4 Enter Contact Information Enter the person's name, contact address and call back phone number for the person this request is for. Web-form Submission - 4

5 Enter IT Request Description Enter a brief description of the IT request / problem. This information will be used to route your request to the proper support technician for resolution once submitted / approved. If you need additional room drag the bottom right corner as indicated with the red arrow to make box larger. Web-form Submission - 5

6 Submit IT Request Once the IT request fields have all been selected / completed the the submit new ticket button will change from gray to black. Click on this button to submit your request. Confirmation Once submitted you will see the above message on screen and receive a confirmation via . If you have problems or need to change the priority level of your request please contact your local Dynamic Solutions Group support representative. Web-form Submission - 6