Useful Telephone Numbers

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Useful Telephone Numbers"

Transcription

1 Useful Telephone Numbers Abandoned Vehicles (BCC) Birmingham City Council Neighbour Office Bulky Waste Castle Vale Poliice, High Street Citizens Advice Bureau CVCHA Head Office Environmental Trust Dog Warden (BCC) Drains, Gullies and Sewers (BCC) Fly Tipping (BCC) Fly Tipping (CV) Graffiti (BCC) Graffiti (CV) NHS Direct Pest Control (BCC) Racial Harrassment Supporting Centre Refuse Collection Repairs Roads and Potholes (BCC) Highways Sanctuary, Tangmere Drive Spitfire House Library Street Signs (BCC) Tenants & Residents Alliance Victim Support

2 Neighbourhood Statement Who will check that these standards are being met and how can I help 2005 Group are a group of residents who tell us when things go wrong. The Environmental Trust monitors how well services are provided and what actions need to be taken to put it right. The trust also works towards putting projects in place run by the community for the benefit of residents. We, the undersigned sign up to this Neighbourhood Agreement on behalf of Castle Vale Neighbourhood Partnership Board, Castle Vale Community Housing Association and Birmingham City Council. In signing this agreement we affirm our continued commitment to the Community of Castle Vale to improve service provision, provide better access to services and continue to develop a safe and clean neighbourhood. The Environmental Sub Group agrees what action is needed to make sure Castle Vale is well managed and problems are resolved. The Neighbourhood Partnership Board is responsible formaking sure that all problems identified through these groups get sorted out. If you are interested in having a say in how CVCHA deliver its services please call the CVCHA Resident Inclusion Team on Lord Corbett of Castle Vale Chair of Castle Vale Neighbourhood Partnership Board Peter Richmond Chief Executive Castle Vale Community Housing Association David Ellis Erdington Constituency Director Birmingham City Council 2 11

3 What are my responsibilities as a Castle Vale Resident Not to drop litter of leave rubbish around your neighbourhood To clean up immediately after your dog Not to feed pigeons as this attracts rats and other vermin To ring the appropriate telephone number if you see someone littering the estate, fly-tipping or allowing their dog to foul public areas or to stray (you can do without leaving your name or address) To ring if you think a litter pick is needed in your neighbourhood or you come across some graffiti To ring if you come across an abandoned needle To ring if you come across an abandoned vehicle Ensuring your rubbish is made available for collection from 6:00 on evening before collection day To ring if there is a problem with drains, kerbs, gully grids on public highways To help us keep the estate cleaner safer and greener by joining us to Walk and Talk around your neighbourhood! For more information about Walk and Talks please contact the CVCHA Community Housing Team on What is this agreement for To let you know, as a resident of Castle Vale, the level of service you can expect to be provided in Castle Vale, what is expected of you as a resident of Castle Vale and to tell you how these services can be checked. What does this agreement cover Keeping the Streets Clean Litter picking Emptying Litter/doggy bins Graffiti removal The removal of fly tipping Grass cutting Grounds maintenance of Birmingham City Council land Abandoned vehicles Refuse collection Vandalism/environmental damage Who is involved in this agreement You, the residents of Castle Vale! Castle Vale Community Housing Association (CVCHA) Neighbourhood Partnership Board Birmingham City Council (BCC): Parks, Sports & Events Division Fleet & Waste Management Division Highways Division 2005 Group (The way forward) 10 3

4 What services are on offer to me and what am I entitled to get from them The service standards Birmingham City Council and CVCHA are working to is set out below: Litter (general and hazardous) Birmingham City Council and CVCHA will pick litter and empty litter bins from High Street daily. CVCHA will do this every afternoon from Monday to Friday and Birmingham City Council every morning from Monday to Saturday. CVCHA will collect litter and remove detritus (a build up of decayed leaves and litter) from communal blocks and communal block areas weekly. Birmingham City Council will collect litter from road channels (gutters) and sweep them once every 2 weeks. Birmingham City Council will empty litter bins when they are full and will empty any public litter bin within 7 days if any member of the public reports one as full. To report a full litter bin please call Birmingham City Council at Contact Birmingham on Birmingham City Council and CVCHA will remove needles, glass and dead animals on the day it is reported. However, if a report is received in the afternoon then removal will take place the following morning. To report any of these found on Birmingham City Council land please call Contact Birmingham on To report any of these found on CVCHA land please call Birmingham City Council will provide an additional litter collection to individual streets if there is a particular problem. To arrange an additional litter pick please call Birmingham City Council at Contact Birmingham on Maintenance of Play Areas Birmingham City Council will maintain play areas. Daily checks are carried out in summer and 3 times per week on Mondays, Wednesdays and Fridays between October and March. Play equipment that is found to be broken before 10:00am is inspected on the day it is reported or within 24 hours if reported after 10:00pm. The equipment is then isolated and removed or repaired as appropriate. Certain items of play equipment require ordering directly from the manufacturer and so can take several weeks to be replaced. Further isolation inspections are carried out on all broken play equipment on a daily basis. To keep the play areas in a safe condition for use by children, surfaces will be swept or raked to remove debris and play bark will be kept at the correct level. This will be carried out on a daily basis in summer or on Mondays, Wednesdays or Fridays between October and March. For more information call Birmingham City Council on

5 CVCHA will cut the grass in communal areas, sheltered schemes and bungalows twice monthly and collect the cuttings. These areas will be cleared of litter prior to cutting. Hedges will be pruned six times per year and flower beds and shrubs will be attended to monthly on CVCHA owned land. To report any problems call CVCHA on CVCHA will spray and remove weeds from all gated alleyways and hard standings, drying areas and entrances to communal blocks, 3 times a year. Abandoned Vehicles Birmingham City Council will remove cars that are abandoned. Any vehicle that is reported as abandoned will be served with a notice giving the owner of the vehicle a period of 21 days in which to claim and remove the vehicle. If the vehicle is taxed and has an up to date MOT certificate, Birmingham City Council cannot remove the vehicle. Birmingham City Council will remove a vehicle if requested to in writing by the owner. The vehicle will be removed within 7 working days of a letter and proof of ownership being received. This service is provided free of charge. Birmingham City Council will remove burnt out cars within 24 hours of them being reported. To report an abandoned vehicle call Birmingham City Council at Contact Birmingham on Pest Control Birmingham City Council provides a free service to treat for rats, bed bugs and cockroaches in your home. Treatment of rats will be carried out within 24 hours of the problem being reported from Monday to Friday. Birmingham City Council provides a chargeable service for the removal of wasp nests. They will also give advice where possible on other pests, but generally, it is the responsibility of each resident to remove them. To report pests call Birmingham City Council on Graffiti Birmingham City Council will remove graffiti from the land that it owns, including street signs within 7 calendar days of it being reported. Racist and Offensive graffiti will be removed within 24 hours. To report graffiti call Birmingham City Council at Contact Birmingham on CVCHA will remove graffiti that is found or reported on its land within 5 working days. Racist or offensive graffiti found on CVCHA land will be removed the same day. To report graffiti on CVCHA land please call Fly Tipping Birmingham City Council will remove fly tipping from Council land within 2 working days of it being reported. To report fly tipping call Birmingham City Council at Contact Birmingham on CVCHA will remove fly tipping from its land within 24 hours of it being reported. To report fly tipping on CVCHA land call Action will be taken against anyone who has been caught fly tipping. Refuse Collection Birmingham City Council will carry out the refuse collection service on the same day of each week from Monday to Friday. The service will not commence before 6:00 in the morning or extend after 6:00 in the evening. It is vital you leave your rubbish bags outside of your home no earlier than 6:00 on the evening before the next days scheduled collection service. 5

6 Birmingham City Council provide most properties with a plastic sack collection service with one sack per property per week. Sacks are delivered in rolls of 26, twice a year. Dustbins are not provided. Birmingham City Council provides large metal containers to high and medium rise blocks and some other properties. These are serviced at least once per week. To report any problems with refuse collection call Birmingham City Council at Contact Birmingham on Birmingham City Council has introduced a segregated garden and paper waste collection service. This is a fortnightly collection service. Further details can be obtained from Birmingham City Council at Contact Birmingham on Recycling Birmingham City Council provides underground recycling stations for glass only. These are located at Rawlings Croft (near the old Police Station), Innsworth Drive (opposite the shop), Farnborough Road (on the swimming baths car park), Yatesbury Avenue (opposite St.Gerard s School) and at the junction of Park Lane and Baginton Road. For more information call Birmingham City Council at Contact Birmingham on There is also a privately owned recycling station situated on Sainsbury s car park for glass, paper, cardboard and books. This site also contains a clothing and shoe bank. Birmingham City Council and CVCHA are not responsible for this service. Bulky Waste Birmingham City Council provides a bulky waste collection service. Up to six items of bulky domestic waste will be collected free of charge by appointment. Fridges, freezers and washing machines will also be collected using a separate vehicle. These collections will be made on the date given by Contact Birmingham when the appointment is made. To arrange for your bulky waste collection call Birmingham City Council at Contact Birmingham on All items must be placed at the front of the property no earlier than the evening before the appointment. Only items listed at the time the appointment was made will be taken. Larger amounts of bulky items will be collected at a charge. CVCHA provides a bulky waste collection service only to CVCHA tenants. Up to three bulky items or six smaller items will be collected free of charge. Your bulky waste will be collected within two days of an appointment being made. CVCHA tenants can order bulky waste collection on or from Birmingham City Council at Contact Birmingham on Grassed Areas Including Gardens, Flower Beds & Shrubs Birmingham City Council will cut and maintain all public grassed areas (including road side areas, play areas and green spaces) and will be cut fortnightly from March through to the end of November. Grass cutting in public spaces does not include cuttings being collected, although Birmingham City Council Street Cleansing staff will litter pick the area before the grass is cut. Birmingham City Council will cut shrubbery once in the winter and once in the summer on the land it owns. They will also weed Shrubbed areas on its land as required. 6 Birmingham City Council will spray weeds in road channels and footpaths twice yearly. To report any problems call Birmingham City Council at Contact Birmingham on

GUIDANCE FOR FUTURE PLANNING PROPOSALS AND THEIR IMPACT ON WASTE VEHICLES SOUTH AND VALE

GUIDANCE FOR FUTURE PLANNING PROPOSALS AND THEIR IMPACT ON WASTE VEHICLES SOUTH AND VALE GUIDANCE FOR FUTURE PLANNING PROPOSALS AND THEIR IMPACT ON WASTE VEHICLES SOUTH AND VALE Policy DC7 New developments must make adequate provision for the sorting, storage and collection of waste arising

More information

Environmental Health Service Charter

Environmental Health Service Charter Environmental Health Service Charter Introduction The aim of this charter is to tell you about the wide range of services which Camden s Environmental Health team provides. In particular, it will explain:

More information

CHILTERN DISTRICT COUNCIL PEST CONTROL POLICY. April 2015

CHILTERN DISTRICT COUNCIL PEST CONTROL POLICY. April 2015 CHILTERN DISTRICT COUNCIL PEST CONTROL POLICY April 2015 CHILTERN DISTRICT COUNCIL CUSTOMER SERVICE SPECIFICATION General Policy Chiltern District Council takes note that it has a statutory duty to ensure

More information

Bedford Borough. Waste and Recycling Guide

Bedford Borough. Waste and Recycling Guide Bedford Borough Waste and Recycling Guide Issue Number 1 Printed December 2014 Environment & Sustainable Communities Bedford Borough Council s Waste and Recycling Scheme The Council provides each property

More information

Your Recycling and Refuse Service Standards

Your Recycling and Refuse Service Standards Your Recycling and Refuse Service Standards for Lewisham What are Service Standards? Service Standards set out the standards that residents can expect from the Council regarding both recycling and refuse

More information

Important changes to your recycling and waste service from April 2015

Important changes to your recycling and waste service from April 2015 Coming soon Important changes to your recycling and waste service from April 2015 Collection calendar inside Let s all make Brent cleaner and greener! Find out about the new garden waste service Find out

More information

Recycling & Refuse. - Landlords. Service information for landlords in Brighton & Hove

Recycling & Refuse. - Landlords. Service information for landlords in Brighton & Hove Recycling & Refuse - Landlords Service information for landlords in Brighton & Hove Our goals for the recycling, refuse and street cleansing services are to: Reduce the amount of waste produced Recycle

More information

Household waste & recycling storage requirements

Household waste & recycling storage requirements South Gloucestershire Council Guidance for Developers on Household waste & recycling storage requirements INTRODUCTION As part of the Council s aim to improve the quality of life for residents as well

More information

WASTE AND RECYCLING COLLECTION POLICY

WASTE AND RECYCLING COLLECTION POLICY WASTE AND RECYCLING COLLECTION POLICY for Hambleton September 2015 Contents Introduction...1 Assisted Collections...2 Extra Waste...3 Putting Out Receptacles for Emptying...4 Containers (refuse, recycling

More information

Provision of Household Waste & Recycling Service

Provision of Household Waste & Recycling Service Information for developers and architects Provision of Household Waste & Recycling Service Barnet Council as a waste collection authority has a duty to arrange for the collection of household waste, and

More information

tenancy management Introduction Care of Neighbourhoods Car Parking

tenancy management Introduction Care of Neighbourhoods Car Parking tenancy management Introduction The term Tenancy Management covers many of the services we provide in our role as a landlord. Your Housing Officer is your main point of contact and you can arrange to see

More information

Estate Services. Cleaning and environmental services

Estate Services. Cleaning and environmental services Estate Services Cleaning and environmental services What to expect from Lewisham Homes Over the phone 0800 028 2 028 press 3 020 8613 4000 Online www.lewishamhomes.org.uk In writing FREEPOST Lewisham Homes

More information

wheeled bin recycling service

wheeled bin recycling service October 2012 for Runnymede Your guide to the new fortnightly wheeled bin recycling service Your new recycling service made easy From October 2012 your waste services will include: fortnightly recycling

More information

Service charges. Paying for the services we carry out

Service charges. Paying for the services we carry out Service charges Paying for the services we carry out This leaflet is a plain English description of our service charges and it is to help you have a better understanding of the services we provide. Your

More information

Streetscene Services Schools Brochure

Streetscene Services Schools Brochure Streetscene Services Schools Brochure Newport City Council Streetscene Civic Centre Newport NP20 4UR streetscene@newport.gov.uk Streetscene is a new integrated service provided by Newport City Council

More information

Your guide. to the new recycling and waste service. What s new What you need to do What s changing What you can recycle

Your guide. to the new recycling and waste service. What s new What you need to do What s changing What you can recycle Your guide to the new recycling and waste service What s new What you need to do What s changing What you can recycle Your improved recycling and waste service We re making it easier for you to recycle

More information

Statement of Factoring Services

Statement of Factoring Services Statement of Factoring Services Abertay Housing Association Ltd Statement of Factoring Services In accordance with the Property Factors Code of Conduct in terms of the Property Factors (Scotland) Act

More information

BIDDULPH MANSIONS RESIDENTS GUIDE

BIDDULPH MANSIONS RESIDENTS GUIDE BIDDULPH MANSIONS RESIDENTS GUIDE The board of Biddulph Mansions West has put together this residents guide to help you get the most out of the block. It tells you: how Biddulph Mansions is managed services

More information

A quick guide to our floodcare scheme

A quick guide to our floodcare scheme A quick guide to our floodcare scheme What to do in case of sewer flooding We re here to help We appreciate that dealing with the results of sewage flooding is always unpleasant and we know how upsetting

More information

part 9 waste management

part 9 waste management part 9 waste management 30m Hammerhead T-form 22m 21m Hammerhead Y-form 30m 18m Forward Side-Turn 25m 15m Reverse Side-Turn 30m Above: Recommended turning circles for waste collection vehicles 9 WASTE

More information

Sewers and Drains A GUIDE TO MAINTENANCE RESPONSIBILITIES

Sewers and Drains A GUIDE TO MAINTENANCE RESPONSIBILITIES Sewers and Drains A GUIDE TO MAINTENANCE RESPONSIBILITIES This leaflet about drains and sewers has been prepared by Breckland Council and gives information and advice to private and commercial property

More information

Waste Collection Service Level Policy

Waste Collection Service Level Policy Waste Collection Service Level Policy Strategic Reference Responsibly manage the natural and built environment to ensure its sustainability and diversity to the community. File reference AR13/5404 Responsibility

More information

Tenancy and estate management policy

Tenancy and estate management policy Tenancy and estate management policy 1 Purpose of this policy The tenancy and estate management policy explains how we (Solihull Community Housing) will do the following on behalf of Solihull Metropolitan

More information

HOUSEHOLD WASTE AND RECYCLING POLICY 2012

HOUSEHOLD WASTE AND RECYCLING POLICY 2012 HOUSEHOLD WASTE AND RECYCLING POLICY 2012 1 Objectives...2 2 Introduction...2 3 Frequency of collection for all receptacles...2 4 Black Bins Household waste...3 5 Green Bins Organic waste for composting...4

More information

The Council agreed in 2011 to implement a new waste service with these key aims:

The Council agreed in 2011 to implement a new waste service with these key aims: 0 POLICY FOR HOUSEHOLD WASTE & RECYCLING COLLECTIONS INTRODUCTION APPENDIX 1 This policy covers the new waste collection service for all domestic properties for non-recycling waste and materials for recycling.

More information

Chapter 46 SOLID WASTE* Article I. In General

Chapter 46 SOLID WASTE* Article I. In General Chapter 46 SOLID WASTE* Article I. In General Sec. 46-1. Definitions. Sec. 46-2. Accumulations on property. Sec. 46-3. Deposits on sidewalks, streets, lanes, alleys. Secs. 46-4 46-30. Reserved. Article

More information

Safer Pest Control for Child Care Facilities

Safer Pest Control for Child Care Facilities Safer Pest Control for Child Care Facilities A Guide to Help You Get Started Contents About This Guide 1 Keeping Children Safe 1 Setting Up an Integrated Pest Management Plan 1 1. Look for Signs of Pests

More information

Responsible Pet Ownership Factsheet

Responsible Pet Ownership Factsheet Bengali Chinese Translations If English is not your first language and you need a translation, we can get one for you. Polish Portuguese Responsible Pet Ownership Factsheet Gujarati Punjabi Hindi Somali

More information

A Resident s Guide to Recycling

A Resident s Guide to Recycling A Resident s Guide to Recycling We understand. We re competing for attention with everything else in your life. Recycling may not be exciting but it s important and easy, and recycling right benefits the

More information

WASTE MANAGEMENT INFORMATION YOUR GUIDE TO RESIDENTIAL WASTE COLLECTION IN GAWLER

WASTE MANAGEMENT INFORMATION YOUR GUIDE TO RESIDENTIAL WASTE COLLECTION IN GAWLER WASTE MANAGEMENT INFORMATION YOUR GUIDE TO RESIDENTIAL WASTE COLLECTION IN GAWLER The Northern Adelaide Waste Management Authority (NAWMA) is a regional subsidiary of the Cities of Playford and Salisbury

More information

Automated Garbage and Recycling Collection Frequently Asked Questions

Automated Garbage and Recycling Collection Frequently Asked Questions What is automated residential collection service? Automated residential collection service consists of two specially designed 95-gallon roll carts: one is for garbage and one is for recycling. These large

More information

Housekeeping Standards general store areas.

Housekeeping Standards general store areas. Housekeeping Standards general store areas. As one of Australia s leading department stores, MegaMax applies high standards of housekeeping. As an employee, you make an important contribution to the maintenance

More information

Here s your rubbish and recycling guide

Here s your rubbish and recycling guide Here s your rubbish and recycling guide Why are we changing? It s time to see our waste for what it can be a valuable resource. Aucklanders are already great recyclers, sending more than 100,000 tonnes

More information

ISLE OF ANGLESEY COUNTY COUNCIL WASTE MANAGEMENT SECTION HOUSEHOLD WASTE COLLECTION POLICY

ISLE OF ANGLESEY COUNTY COUNCIL WASTE MANAGEMENT SECTION HOUSEHOLD WASTE COLLECTION POLICY ISLE OF ANGLESEY COUNTY COUNCIL WASTE MANAGEMENT SECTION HOUSEHOLD WASTE COLLECTION POLICY 21 January 2011 CONTENTS Page Number 1.0 Legislation 3 2.0 Waste Collection Eligibility 3 3.0 Collection Frequency

More information

CUSTOMER SERVICE STANDARDS POLICY

CUSTOMER SERVICE STANDARDS POLICY CUSTOMER SERVICE STANDARDS POLICY Rev 03 ( th November 2009) 1 of 11 CODE OF SERVICE STANDARDS Tatiara District Council acknowledges the needs of our community and we will strive to achieve a co-ordinated,

More information

Your Guide to Recycling and Waste Collection

Your Guide to Recycling and Waste Collection Your new 2015-2017 collection calendar inside! Your Guide to Recycling and Waste Collection Bins out by 07:00 7 reduce reuse recycle GREEN BIN 3YES PLEASE If your bin contains material not listed as YES

More information

Common Property Maintenance Code Violations. An illustrated guide

Common Property Maintenance Code Violations. An illustrated guide Common Property Maintenance Code Violations An illustrated guide 1) Lawn and Vegetation Overgrown weeds, grass, or vegetation. Vegetation obstructing sidewalks, driveways, and other right of ways. Improper

More information

Your 2015 / 2016 Recycling Guide. We re recycling are yo? wasteteam@chiltern.gov.uk wasteteam@wycombe.gov.uk www.chiltern.gov.uk www.wycombe.gov.

Your 2015 / 2016 Recycling Guide. We re recycling are yo? wasteteam@chiltern.gov.uk wasteteam@wycombe.gov.uk www.chiltern.gov.uk www.wycombe.gov. Your 2015 / 2016 Recycling Guide We re recycling are yo? 01494 586550 wasteteam@chiltern.gov.uk wasteteam@wycombe.gov.uk www.chiltern.gov.uk www.wycombe.gov.uk Mixed recycling blue wheeled bin or reusable

More information

Public Space Cleaning Services

Public Space Cleaning Services Environmental criteria for sustainable public procurement of Public Space Cleaning Services 1. Scope/definition The Public Space Cleaning Services product group contains the following services: weed control

More information

Appendix 6 Storage and Collection of Waste and Recycling

Appendix 6 Storage and Collection of Waste and Recycling Appendix 6 Storage and Collection of Waste and Recycling Appendix 6 Storage and Collection of Waste and Recycling September 2008 (Version 2) 1 Appendix 6 Appendix 6 Design and Sustainability SPD Storage

More information

SKYSWOOD MANAGEMENT LIMITED (41-219 (odd numbers), Hughenden Road, St Albans)

SKYSWOOD MANAGEMENT LIMITED (41-219 (odd numbers), Hughenden Road, St Albans) SKYSWOOD MANAGEMENT LIMITED (41-219 (odd numbers), Hughenden Road, St Albans) Leaseholders' Information Booklet: Address for all communications: 55 Hughenden Road, St Albans, Herts AL4 9 Tel: 01727 752739.

More information

REVIEW 2 - A REVIEW OF LOCAL PEST CONTROL SERVICES AND THE IMPACT OF WASTE MANAGEMENT PROCESSES ON THESE - FIRST WITNESS SESSION

REVIEW 2 - A REVIEW OF LOCAL PEST CONTROL SERVICES AND THE IMPACT OF WASTE MANAGEMENT PROCESSES ON THESE - FIRST WITNESS SESSION REVIEW 2 - A REVIEW OF LOCAL PEST CONTROL SERVICES AND THE IMPACT OF WASTE MANAGEMENT PROCESSES ON THESE - FIRST WITNESS SESSION REASON FOR THIS ITEM Contact Officers: Nadia Williams Telephone: 01895 277655

More information

Tenant Satisfaction Survey 2012 Action Plan October 2012

Tenant Satisfaction Survey 2012 Action Plan October 2012 Tenant Satisfaction Survey 2012 Action Plan October 2012 In addition to the (ongoing) actions set out in the Action Plan response to last year s Tenant Satisfaction Survey (TSS 2011) we have identified

More information

Durham County Council Refuse and Recycling Collection Policy. Neighbourhood Services, September 2011

Durham County Council Refuse and Recycling Collection Policy. Neighbourhood Services, September 2011 Durham County Council Refuse and Recycling Collection Policy Neighbourhood Services, September 2011 Contents Introduction 3 Policy 1: Assisted collections 4 Policy 2: No side waste 5 a) No side waste (refuse)

More information

LOS ANGELES UNIFIED SCHOOL DISTRICT. Integrated Pest Management Training Program

LOS ANGELES UNIFIED SCHOOL DISTRICT. Integrated Pest Management Training Program LOS ANGELES UNIFIED SCHOOL DISTRICT Integrated Pest Management Training Program In March 1999, the Board of Education of the Los Angeles Unified School District adopted an integrated pest management policy

More information

City of Cardiff Council Commercial Waste Service

City of Cardiff Council Commercial Waste Service City of Cardiff Council Commercial Waste Service Don t throw your money away. Reduce waste. REDUCE - REUSE - RECYCLE - 02920 717501 CONTENTS 1) Introduction... Page 1 2) Our services... Page 2 2a) Waste

More information

Your Recycling and Waste Services Guide

Your Recycling and Waste Services Guide Your Recycling and Waste Services Guide Recycle more... it s easy www.hart.gov.uk/waste-recycling Your blue recycling bin service Your glass collection service Your blue recycling bin is collected fortnightly.

More information

The following information aims mainly to provide general reference on common pest problems in schools and their controls.

The following information aims mainly to provide general reference on common pest problems in schools and their controls. Pest Control in Schools Schools provide proper environment for students to learn and study; they are places with a high concentration of people, especially children and teenagers. On the other hand, school

More information

TACKLING ENVIRONMENTAL ANTI-SOCIAL BEHAVIOUR FACT SHEET

TACKLING ENVIRONMENTAL ANTI-SOCIAL BEHAVIOUR FACT SHEET TACKLING ENVIRONMENTAL ANTI-SOCIAL BEHAVIOUR Fact Sheet Anti-social Behaviour Unit TACKLING ENVIRONMENTAL ANTI-SOCIAL BEHAVIOUR FACT SHEET The effects of anti-social behaviour are most visible when the

More information

Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance

Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance Autumn 2014 Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance www.thenuehousing.co.uk Factoring policy review We are currently carrying

More information

HOUSING SERVICES. Policy Anti Social Behaviour Policy Version 2. Issue Date Lead Officer Neil Turton Review Date

HOUSING SERVICES. Policy Anti Social Behaviour Policy Version 2. Issue Date Lead Officer Neil Turton Review Date HOUSING SERVICES Policy Anti Social Behaviour Policy Version 2 Ref ASB2 Issue Date Lead Officer Neil Turton Review Date Jan 2011 Jan 2013 Policy working group members Approved by Policy Unit Landlord Services

More information

GRAVESHAM BOROUGH COUNCIL

GRAVESHAM BOROUGH COUNCIL Appendix Two GRAVESHAM BOROUGH COUNCIL Waste Management Policy June 2014 DRAFT Contents Section Page Number 1 Service provision - 3-2 Service provision - flats - 5-3 Collection and return of waste containers

More information

Leakage Code of Practice. Domestic Customers

Leakage Code of Practice. Domestic Customers Leakage Code of Practice Domestic Customers A Leakage Code of Practice Domestic Customers The advice in this Leakage Code of Practice is important and has been approved by the Water Services Regulation

More information

POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY. REPAIRS & MAINTENANCE Page 1 of 13 AUGUST 2012 AUGUST 2015

POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY. REPAIRS & MAINTENANCE Page 1 of 13 AUGUST 2012 AUGUST 2015 POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY REPAIRS & MAINTENANCE Page 1 of 13 POLICY OUTLINE Grampian Housing Association offers a range of estate and property management (factoring)

More information

Verge Cutting & Drain Cleaning Contract 2014

Verge Cutting & Drain Cleaning Contract 2014 Verge Cutting & Drain Cleaning Contract 2014 Tender for the Area Old Bank of Montserrat to Brades Intersection JULY 2014 Instructions to Tenderers: 1. The contract conditions adopted for this project

More information

Redbrick Tenant Management Organisation. Redbrick Tenant Management Organisation. Residents Handbook

Redbrick Tenant Management Organisation. Redbrick Tenant Management Organisation. Residents Handbook Redbrick Tenant Management Organisation Residents Handbook Redbrick Tenant Management Organisation TMO OFFICE Vibast Centre 163 Old Street LONDON EC1V 9NH Opening Hours 9.00am to 5.00pm Monday to Friday

More information

COMPOST DROP-OFF. Branches and twigs smaller than 3 in diameter must be placed in bundles no larger than 2 by 4.

COMPOST DROP-OFF. Branches and twigs smaller than 3 in diameter must be placed in bundles no larger than 2 by 4. COMPOST DROP-OFF A compost container is located in the recycling area at Sumpter Township, which is open Saturdays from 9 am 1 pm ( no holiday weekends ). This container is to be used ONLY by Sumpter Township

More information

REVIEW 2 - A REVIEW OF LOCAL PEST CONTROL SERVICES AND THE IMPACT OF WASTE MANAGEMENT PROCESSES ON THESE - SECOND WITNESS SESSION

REVIEW 2 - A REVIEW OF LOCAL PEST CONTROL SERVICES AND THE IMPACT OF WASTE MANAGEMENT PROCESSES ON THESE - SECOND WITNESS SESSION REVIEW 2 - A REVIEW OF LOCAL PEST CONTROL SERVICES AND THE IMPACT OF WASTE MANAGEMENT PROCESSES ON THESE - SECOND WITNESS SESSION REASON FOR THIS ITEM Contact Officers: Nadia Williams Telephone: 01895

More information

WASTE COLLECTION CODE. Attachment to General Local Law No

WASTE COLLECTION CODE. Attachment to General Local Law No WASTE COLLECTION CODE Attachment to General Local Law No.1-2013 HUME CITY COUNCIL DOMESTIC WASTE AND RECYCLABLES CODE CONTENTS 1. Preamble 2 2. Objective 2 3. Relationship with General Local Law No.1 2013.

More information

Waste and Recycling Collection Policy

Waste and Recycling Collection Policy Waste and Recycling Collection Policy Policy Reference Number: 1.11 Classification: General First Issued/Approved: 9 August 2011 Review Frequency: After the general election every 4 years Last Reviewed:

More information

GD 04. Waste Storage and Collection Guidance for New Developments. Version: 2.00

GD 04. Waste Storage and Collection Guidance for New Developments. Version: 2.00 GD 04 Waste Storage and Collection Guidance for New Developments Version: 2.00 Citywide Support Environmental Protection September 2014 SCOPE AND PURPOSE: Scope of this Guidance: This guidance contains

More information

Repairs and looking after your home

Repairs and looking after your home A guide to Repairs and looking after your home Contents Page No. Introduction 1 Information for tenants 2 Information for homeowners 3-4 Information for onsite NHS workers 5 Information for students 5

More information

Design requirements for residential properties recycling and waste management

Design requirements for residential properties recycling and waste management recycling and waste management Guidance for provision of suitable storage and access for waste and recycling collections in Somerset and requirements for successful planning proposals. Contents Page 1

More information

USEFUL NUMBERS RESIDENTS HANDBOOK. All Saints Co-operative Ltd

USEFUL NUMBERS RESIDENTS HANDBOOK. All Saints Co-operative Ltd USEFUL NUMBERS All Saints Co-operative Ltd IN AN EMERGENCY. The Council Your health Others Learning and Leisure After Hours Service..020 8871 7490 British Gas...0845 609 1122 Transco (Gas emergencies)...0800

More information

Note of Neighbourhood Meeting & Priorities

Note of Neighbourhood Meeting & Priorities Note of Neighbourhood Meeting & Priorities Neighbourhood Manadon with Widey Date 08/03/2012 Time (start & finish) 6pm-7.15 Venue Crownhill Library Councillors/Officials (name & title) in attendance; Chair

More information

Leaseholders Handbook

Leaseholders Handbook Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home

More information

SCOPE OF WORK Specifications for Landscaping, Lawn Maintenance & Pest Control

SCOPE OF WORK Specifications for Landscaping, Lawn Maintenance & Pest Control January 10, 2013 Request for Proposal for WINDRUSH BAY CONDOMINIUM ASSOCIATION, INC 700 Windrush Bay Drive, Tarpon Springs, FL 34689 www.windrushbay.org SCOPE OF WORK Specifications for Landscaping, Lawn

More information

GR. 7 TERM 1: REDUCE, REUSE AND RECYCLE

GR. 7 TERM 1: REDUCE, REUSE AND RECYCLE GR. 7 TERM 1: REDUCE, REUSE AND RECYCLE The difference between reduce, reuse and recycle The fast growing population, excessive consumption and the effect of pollution on the environment and our health,

More information

Workwise Waste Management

Workwise Waste Management Workwise Waste Management Workwise Waste Management - The complete solution to waste management Drastically improve your recycling contamination Streamline your document management Radically reduce work

More information

Student House Australia Rules and Procedures

Student House Australia Rules and Procedures Student House Australia Rules and Procedures 1. Student House Australia Student Agreement. 2. Student House Rules 3. Health and Safety. Smoke Detectors. Fire Extinguisher. Fire blanket. Fire Evacuation

More information

Repairs and maintenance

Repairs and maintenance Repairs and maintenance Customer focused, quality driven Repairs and maintenance Repairs and maintenance of your home is a joint responsibility between you as our tenant and us as your landlord. We are

More information

Town of Creston. Bylaw No. 1813

Town of Creston. Bylaw No. 1813 Town of Creston Bylaw No. 1813 A Bylaw relating to the care and maintenance of private property and adjoining public places within the Town of Creston. WHEREAS Sections 62 and 64 of the Community Charter

More information

Waste Management. GUIDANCE NOTES FOR DEVELOPERS AND LANDLORDS ON THE STORAGE & COLLECTION OF DOMESTIC REFUSE AND RECYCLING (December 2012)

Waste Management. GUIDANCE NOTES FOR DEVELOPERS AND LANDLORDS ON THE STORAGE & COLLECTION OF DOMESTIC REFUSE AND RECYCLING (December 2012) Waste Management GUIDANCE NOTES FOR DEVELOPERS AND LANDLORDS ON THE STORAGE & COLLECTION OF DOMESTIC REFUSE AND RECYCLING (December 2012) 1. Introduction The aim of this guide is to inform developers of

More information

The Parkdale Yacht Club (PYC) may at its discretion refuse to accept any application for hire of PYC Hall.

The Parkdale Yacht Club (PYC) may at its discretion refuse to accept any application for hire of PYC Hall. Application The Hirer on the form annexed must sign applications for hire and the Hirer undertakes to comply with and use their best endeavours to ensure compliance with these conditions. The Parkdale

More information

for Midlothian recycle more What s NEW What you should recycle Why it s important Find out more inside

for Midlothian recycle more What s NEW What you should recycle Why it s important Find out more inside for Midlothian Helping you recycle more What s NEW What you should recycle Why it s important Find out more inside 1 Helping you recycle more Your recycling containers Thank you for recycling your household

More information

HENRY COUNTY SOLID WASTE ORDINANCE

HENRY COUNTY SOLID WASTE ORDINANCE HENRY COUNTY SOLID WASTE ORDINANCE PREAMBLE This ordinance is established to eliminate vectors and nuisances and the transmission of disease organisms resulting from improper storage and inadequate handling

More information

Foul Drainage, systems and responsibility. Environmental Protection

Foul Drainage, systems and responsibility. Environmental Protection Foul Drainage, systems and responsibility Environmental Protection The Building Act 1984 The Building Act 1984 can be used to deal with unsatisfactory provision for drainage and appliances which are harmful

More information

The neighbourhood investment role of English housing associations and measurement issues

The neighbourhood investment role of English housing associations and measurement issues The neighbourhood investment role of English housing associations and measurement issues Terry Jones Information and Policy Officer National Housing Federation The sector: the neighbourhood audit Neighbourhood

More information

Service level agreement

Service level agreement Estates and Facilities Service level agreement between Grounds Maintenance Services and the Estates and Facilities Committee This page left blank intentionally Page 2 of 14 Contents 1.0 Service Delivery...

More information

2.1 The total area of floor space to be cleaned is approximately 9120 m2 which includes:

2.1 The total area of floor space to be cleaned is approximately 9120 m2 which includes: TERMS OF REFERENCE FOR THE APPOINTMENT OF A SERVICE PROVIDER FOR CLEANING SERVICES, FOOD SERVICE AID, PEST CONTROL AND HYGIENE SERVICES FOR DEPARTMENT OF ENERGY HEAD OFFICES AT TREVENNA CAMPUS IN SUNNYSIDE

More information

Resident Guide A Guide for Your Local Services

Resident Guide A Guide for Your Local Services Resident Guide A Guide for Your Local Services Commuting The Texoma Area Paratransit Service (TAPS) provides residents of Gainesville and Cooke County van and bus service. Call the TAPS office at 1-800-256-0911

More information

Waste & Recycling. Planning Guidance on Waste & Recycling Storage and Collection. Development & Enterprise FOR INTERNAL USE ONLY.

Waste & Recycling. Planning Guidance on Waste & Recycling Storage and Collection. Development & Enterprise FOR INTERNAL USE ONLY. Waste & Recycling Planning Guidance on Waste & Recycling Storage and Collection October 2011 Development & Enterprise FOR INTERNAL USE ONLY Contents 01 Introduction 3 02 General guidelines 3 03 Individual

More information

Frequently asked questions. Waste & Recycling Service May 2014

Frequently asked questions. Waste & Recycling Service May 2014 Frequently asked questions Waste & Recycling Service May 2014 2 Frequently asked questions Waste & Recycling Service Blue Bin recycling collection service We provide blue 240 litre wheeled bins for dry

More information

A guide to repairs & maintenance

A guide to repairs & maintenance A guide to repairs & maintenance This booklet will tell you: Who is responsible for different types of repair If you are elderly, disabled, vulnerable or unable to resident repairs yourself please let

More information

CHAPTER 2. WASTE MANAGEMENT. The following terms are defined for the purposes of this Chapter:

CHAPTER 2. WASTE MANAGEMENT. The following terms are defined for the purposes of this Chapter: Sec. 6 2.101. Definitions. CHAPTER 2. WASTE MANAGEMENT The following terms are defined for the purposes of this Chapter: (d) (e) (f) (g) (h) Authorized private receptacle means a waste storage and collection

More information

Your Services. Repairs

Your Services. Repairs Your Services Repairs Request a repair This leaflet explains the level of service you can expect from us and what you should do if you need to request a repair. You can request a repair in the following

More information

Scope and Service Level of PMA Services

Scope and Service Level of PMA Services Scope and Service Level of PMA Services (A) Site Management Services (1) Building operations (2) Monitoring and reporting of building operations (3) Compliance (4) Managing the booking of shared facilities

More information

MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION. Housing Management 5 th August 2004. Local Housing Office

MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION. Housing Management 5 th August 2004. Local Housing Office MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION Office within walking distance Housing Management 5 th August 2004 Local Housing Office The aim of THCH is to have a housing office within walking

More information

Tenants handbook. A guide to your new home

Tenants handbook. A guide to your new home Tenants handbook A guide to your new home Tenants handbook Contents Page Section 1: Introducing DCH 3 Section 2: Your home, your services 4 Service standards Giving you choices Consulting you Interested

More information

Household customer. Wastewater flooding guidelines. www.thameswateruk.co.uk

Household customer. Wastewater flooding guidelines. www.thameswateruk.co.uk Household customer Wastewater flooding guidelines www.thameswateruk.co.uk We are very sorry that you have recently suffered wastewater flooding to your property. This leaflet has been designed to answer

More information

2. EXECUTIVE ASSESSMENT

2. EXECUTIVE ASSESSMENT 2. EXECUTIVE ASSESSMENT 8498 EPA CDL Awareness & Support Research Report, Sept 2012 Page 8 of 60 2.1 Key Outcomes Awareness and Support Awareness of the drink container refund scheme is almost universal

More information

Company profile freephone 0800 0279 273 email US enquiries@arkpestcontrol.com

Company profile freephone 0800 0279 273 email US enquiries@arkpestcontrol.com Company Profile FREEPHONE 0800 0279 273 EMAIL US ENQUIRIES@ARKPESTCONTROL.COM ARK company profile ARK is a young company with big ambitions Our Mission At ARK, it is our mission to provide the highest

More information

HIGH STREET SOUTH AREA

HIGH STREET SOUTH AREA Neighbourhood Place Check Report HIGH STREET SOUTH AREA March 2009 ACKNOWLEDGEMENTS Thank you to all who came along and took part in the Placecheck process on 15th February and 10th March 2009. You took

More information

Our sewerage services - how we deal with your used water. www.nwl.co.uk

Our sewerage services - how we deal with your used water. www.nwl.co.uk Our sewerage services - how we deal with your used water www.nwl.co.uk Our sewerage services A sewer is a pipe which carries and removes either rain water or foul water from more than one property. This

More information

This document aims to inform developers and architects of Waste and Recycling Service requirements in the London Borough of Hounslow.

This document aims to inform developers and architects of Waste and Recycling Service requirements in the London Borough of Hounslow. GUIDANCE FOR PLANNING APPLICATIONS: RECYCLING & NON RECYCLING PROVISION FOR NEW DEVELOPMENTS WITHIN THE LONDON BOROUGH OF HOUNSLOW FOR RESIDENTIAL & COMMERCIAL SITES This document aims to inform developers

More information

WASTE COLLECTION SERVICES

WASTE COLLECTION SERVICES WASTE COLLECTION SERVICES The City of Peoria contracts with PDC Services, Inc. (PDC) to handle the disposal of its residential garbage, landscape waste and recyclables. PDC is a local, family-owned company

More information

Controlling rats and mice. A guide to preventing infestations and getting rid of them

Controlling rats and mice. A guide to preventing infestations and getting rid of them Controlling rats and mice A guide to preventing infestations and getting rid of them General information about rats and mice The house mouse and the brown rat are common rodent pests. We all have a responsibility

More information

Deerfield Townhomes Homeowners Association, Inc.

Deerfield Townhomes Homeowners Association, Inc. Deerfield Townhomes Homeowners Association, Inc. Homeowner s Handbook This handbook is intended to be a reference guide that each homeowner should keep in a convenient location. Please give this document

More information

Development enquiry request

Development enquiry request Development enquiry request Water supply and/or drainage capacity assessment for a proposed development NOTE: Please ensure all relevant sections of the application are completed and refer to the attached

More information

FOOD SERVICE FACILITIES Best Management Practices Stormwater Management Program City of Bluff City P.O. Box 70, Bluff City, TN 37618 423-538-7144

FOOD SERVICE FACILITIES Best Management Practices Stormwater Management Program City of Bluff City P.O. Box 70, Bluff City, TN 37618 423-538-7144 FOOD SERVICE FACILITIES Best Management Practices Stormwater Management Program City of Bluff City P.O. Box 70, Bluff City, TN 37618 423-538-7144 This document may be printed and used for reference by

More information