Regina Phelps, CEM, RN, BSN, MPA Conference Offerings

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1 Regina Phelps, CEM, RN, BSN, MPA Conference Offerings PLENARY SESSION TOPICS... 2 The Greatest Threat in Our Lifetime? What are You Doing to Get Ready!?!... 2 It s hard to plan if you don t know what you are facing!... 2 It s the People! Protecting Your Company s Greatest Asset... 2 Effective Event Management Using a Time-Tested Model... 3 Through the Looking Glass BCP, Our Past and Future:... 3 Glancing Back and Gazing Forward... 3 WORKSHOP TOPICS... 4 From A to Z- Designing the Successful Exercise... 4 Managing Your Emergency Operations Center During A Sustained Event... 4 Develop an Infectious Disease Component to Your Business Continuity Plan... 5 Coming To Your Place Of Business Soon! Workplace Violence!... 5 Emergency Management The Basics!... 6 BIO... 7 REFERENCES AND FEES... 7 AUDIO RECORDINGS... 7

2 Regina Phelps, CEM, RN, BSN, MPA Conference Offerings PLENARY SESSION TOPICS The Greatest Threat in Our Lifetime? What are You Doing to Get Ready!?! An influenza pandemic could be the greatest disaster in our lifetime or could it? Health experts say it is simply a matter of if, not when the next pandemic will impact the globe. In the face of a pandemic, airports, airlines, businesses and the public face the risk of quarantine; air travel could grind to a halt; schools, factories, and offices may need to close; the death toll could be in the millions. With intense media interest, the possibility of exaggeration and misinformation and an increasingly anxious public, our work as planners is cut out for us! This general session will cut to the heart of the matter and through the maze of current medical information. This will include a discussion of the history of pandemics over the past 100 years, current suggested practices, the current state of disease outbreaks in the world and what you are your company should be doing to be ready. It s hard to plan if you don t know what you are facing! The old adage, I can t describe a risk but I will know it when I see, it is not the best way to plan! We all know that you can t plan unless you know what you are facing and yet most companies do very little in the way of a formal hazard risk assessment. This lively session will review the basics of hazard assessment and will focus on the five basic threat areas: natural disasters, human risks, your hazardous neighbors, community dangers and geo-political fallout. You will look at your current plans in a completely different way when you really know your risks! At the conclusion of this session you will have a template that you can take back to your company to assess your risks and then plan accordingly! Attendees will leave this general session with practical tools they can go back and start using immediately. It s the People! Protecting Your Company s Greatest Asset Often an organizations emergency response and business continuity plans are exquisitely detailed on every aspect of recovering the building and the business but they fail to take into account the firms single most important asset the people. This session looks at what your company can do in advance of, during and after a major event to be sure that your people are taken care of so they can support your recovery and remain whole in the process EMS Solutions 260 Whitney Street SF CA

3 Effective Event Management Using a Time-Tested Model During any major incident, company s not only have to manage the event but often find themselves dealing with a plethora of difficult internal issues: inadequate and incompatible communication, a lack of structure for coordinating the response, unclear lines of authority, confusing terminology and unclear or unspecified incident objectives. What if sometime told you there was a time-tested system that could provide you with one plan that was effective using an all hazards approach? What if you learned about a process that was standardized across the country and was proven to be efficient and effective? And that it provided a comprehensive solution that allowed multiple groups and locations to work together in an integrated fashion. Would you want to know more? Attend this general session and learn about this amazing solution known as the Incident Command System (ICS) and how it can provide your company with clear guidelines for incident management, Through the Looking Glass BCP, Our Past and Future: Glancing Back and Gazing Forward We all wish we could look into the future and know our fate its only human nature. You can of course learn a great deal about the future by first looking back at the past. This fast paced session looks into the recent past of business continuity planning: our triumphs and failures and then attempts to gaze into the future giving insight into where we might be headed. Regina Phelps has over 23 years of experience in the industry and will share from her experience: When plans are activated what works, what doesn t Where are the most and the least prepared companies Client lessons Going forward what should you be thinking about and planning for All plenary session topics are one hour in length EMS Solutions 260 Whitney Street SF CA

4 WORKSHOP TOPICS From A to Z- Designing the Successful Exercise Do you have a plan but have not yet tested it? You might discover that your document is less than sufficient. There is really only two ways to find that out. One is to have an actual disaster; the other is to do an exercise. The latter is usually a better learning experience and certainly allot less stressful! The workshop details everything you need to do to design a successful exercise from the ground up! Five types of exercises Exercise Design Team The development of the Exercise Plan Selecting & Training a Sim Team Rules of exercise facilitation Develop the outline for your own tabletop exercise Three-hour session Managing Your Emergency Operations Center During A Sustained Event When an emergency occurs, it disrupts the business and those who work in it. Schedules change, communications and facilities are impacted, and business is not conducted as usual. The activation of the EOC is part of that disruption, as EOC staffers are now doing their new EOC job and the EOC begins to take on a life of its own. Many emergencies are over in a matter of a few hours or even a day. But what happens to the organization when the event goes on for days or even weeks? The impact can be considerable. There are three areas where lengthy operations take their toll: the people and the facilities, the people and information management and the people with other people. EOC pre-planning policies to have in place now! EOC design features that reduce fatigue and error Employee comfort issues what you can do to reduce discomfort Facility planning for efficiency and productivity EOC logistics Two-hour session 2004 EMS Solutions 260 Whitney Street SF CA

5 Develop an Infectious Disease Component to Your Business Continuity Plan The recent failure of our worldwide vaccination manufacturing system gives you an idea of how fragile the infectious disease response system is in this country. With the threat of avian influenza looming on the horizon, it only heightens the importance of disease planning for your company. This current disease threat is coupled with the fluid nature of our world everyday up to 2 million people worldwide cross international borders; each year 1.5 billion people travel on commercial airplanes and the United States hosts 47 million visitors. Today, using the service of an aircraft, the SARS virus, avian influenza or any other pathogen can be virtually anywhere within 48 hours. This workshop will discuss the history of disease outbreaks over the past 100 years, the current state of disease outbreaks in the world, current suggested practices and the components of an effective infectious disease plan. Surveillance At Your Company Assessment Preparedness Vaccination Programs Emergency Response Communications Incident or Crisis Management Involvement Training and Exercises Attend this informative session to find out what you are your company should be doing to be ready for the next global disease outbreak! Two and 1/2 hour session Coming To Your Place Of Business Soon! Workplace Violence! In 2001, assaults and violent acts, the second leading cause of workplace fatalities nationwide. Murder is the number one cause of death for women at work; it is number two for men. Two occupational groups- sales and protective service occupationstogether account for almost half of the murders! What can you do to protect yourself and your employees? Who is the typical perpetrator? OSHA guidelines and the national statistics What are the warning signs and signals? Who is on your Threat Response Team? Employee terminations Employee selection Dealing with angry and difficult people Scenarios and case studies Two and 1/2 hour session 2004 EMS Solutions 260 Whitney Street SF CA

6 Emergency Management The Basics! Often a company s reaction to a disaster or major event is plagued by fragmentation due to numerous silos or departments who have a piece of the event management process. All of these different silos may not be aware of each other s activities or responsibilities. There may not be a centralized process for coordinating the efforts. This can lead to a disjointed response, hampered communication, ineffective delivery and a slow recovery. The effective management of an event requires a well-thought out coordinated and integrated response. This workshop focuses on the necessary planning that must be done for a smooth transition from preparedness to response and finally recovery. Hazard analysis match the planning to the risk Bringing together the silos Emergency Response, Business Continuity, Disaster Response, Crisis Communications and Event Management Event management Training and Exercises Two and 1/2 hour session 2004 EMS Solutions 260 Whitney Street SF CA

7 BIO Regina Phelps is an internationally recognized expert in the field of emergency management and continuity planning. With over 24 years of experience, she has provided consultation and speaking services to clients in four continents. She is founder of Emergency Management & Safety Solutions a training and consulting company specializing in emergency management, continuity planning and safety. A partial list of clients include Levi Strauss & Co., Liberty Mutual, Northern Trust, Chiron, VISA, Triton Container, Intuit, Stanford University, Macromedia and the World Bank. Ms. Phelps has received numerous honors and awards including Business Recovery Managers Association Award for Excellence in Business Recovery Planning, College of the Sequoia's, Hall of Fame; Outstanding Employer by the ARC; Women Entrepreneur of the Year, San Francisco Chamber of Commerce; and the Champion of Small Business, Small Business Administration. Ms. Phelps was the 1991 Chairman of the Board of the SF Chamber, the first woman, the youngest, and first small business owner to ever hold that seat. REFERENCES AND FEES A reference list and fee schedule is available upon request. AUDIO RECORDINGS Audio recordings of previous keynote speeches are available for review EMS Solutions 260 Whitney Street SF CA

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