Drug & Alcohol Services Wirral

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2 This guide has been produced by Wirral Drug and Alcohol Action Team (DAAT). It lists local sources of information, advice and support for anyone affected by drugs or alcohol. Copies of this guide are available on request from Wirral DAAT. Please telephone Large format booklets and audio tape copies are available on request Wirral Daat Contact Details Old Market House Hamilton Street Birkenhead Merseyside CH41 5AL Tel: Fax: This guide is also available on the above website. Arabic Hindi Urdu Vietnamese Bengali Chinese Drug & Alcohol Services Wirral Support for Recovery

3 This service directory has been fully supported and endorsed by InnerAction, a Wirral based service user group (please see page 10) and Voluntary and Community Action, Wirral (VCAW). Key contact details for help and advice Tel: for drug advice, support and action 24/7. FRANK Tel: National helpline for drugs and alcohol advice. Public transport For information on public transport available to enable you to attend any of the services listed within the directory please ring: 2 For additional copies or further information contact Wirral DAAT on Merseytravel s Traveline: Monday - Friday 7am - 8pm Saturday, Sunday and bank holidays 8am - 8pm Closed Christmas Day. 3

4 Welcome Wirral Drug and Alcohol Action Team (DAAT) brings together a wide range of local public bodies and voluntary organisations that are all concerned with the effects of drug and alcohol use in Wirral. The DAAT is responsible for coordinating and delivering the local strategy to reduce the harmful effects of substance misuse on individuals and on the communities they live in. Contents Cat Service category Page 1 Advice lines and support groups 06 2 Drug & Alcohol Treatment 18 3 Families and carers services 42 The Government strategy sets out three main themes: Reducing demand for both drugs and alcohol Restricting Supply making the UK an unattractive destination for drug traffickers Building Recovery in communities working with people who want to tackle their dependence on drugs and alcohol. 4 Children and young people s services 47 5 Counselling and Mentoring services 57 6 Health services 62 7 Mental health services 69 8 Women s services 72 9 Services for minority groups 77 The strategy also provides for better education and information with early drug and alcohol intervention for young people and families. 4 Wirral DAAT has compiled this directory to make people aware of the drug and alcohol services that are available in their locality. It also provides brief information on a full range of general services that provide help, advice and support to those people and their families who are affected by drug and alcohol misuse. We hope that you will find this booklet useful and a tool for finding the help and support that you may need. Every effort has been made to ensure the accuracy of the information presented in this directory at the time of printing. The publishers do not accept responsibility for any errors or omissions. Inclusion in the publication does not imply endorsement by Wirral DAAT. If you are one of the organisations listed in this directory and require a change or amendment to the information, please contact the DAAT on Welfare and housing Employment services Community safety services Index Acknowledgements 102 5

5 Advice Lines And Support Groups ACTIF Tel: Advice Lines and Support Groups ACT Helpline (Wirral) Tel: Drugs advice, support and action 24/7. Advocacy in Wirral 68-74, Woodside Business Park, Birkenhead, CH41 1EP Tel: Provides advice and representation to people experiencing mental health problems including alcohol and drug issues. Also includes: welfare benefit, housing advice, support through complaints procedures/appeals, support in care planning meetings Note: they no longer provide debt advice Al-Anon Family Groups UK and Eire Tel: every day 10am - 10pm. Offers understanding and support for families (including young people) and friends of problem drinkers. Alcoholics Anonymous Tel: Information on services provided by AA with links to local support groups. Alcohol Client Treatment Involvement Forum is a group of people whose lives have been affected by alcohol issues. They help each other to get the help they need and influence changes to local alcohol services. CALM (Campaign Against Living Miserably) Tel: pm midnight Friday, Saturday and Sunday (answer phone 24/7) For when you need to sort your head out. Ring to talk about your problems or anything that may be bothering you. Carers Helpline Tel: Monday - Friday 9am - 4pm. Delivering a wide range of local support services to meet the needs of carers in our community. For advice and information on issues that affect carers. Cheshire Carers Centre Tel: Tuesday - Friday 10am - 4pm. Delivering a wide range of local support services to meet the needs of carers in our community. Advice Lines and Support Groups 6 7

6 Advice Lines and Support Groups Cocaine Anonymous Helpline Tel: From outside the UK: +44 (0) From UK mobile phones: am - 10pm seven days a week. Community Legal Services Direct Tel: National line: Mon Fri 9.00am pm Sat 9.00am pm Provides confidential advice on issues such as debt, benefits, housing and employment. Can also refer you to your local advice service for face to face information. Drinkline Tel: (24 hour) Worried about your own or someone else s drinking? Call this free helpline, in complete confidence. Hepatitis C Trust Helpline Tel: Monday Friday 10.30am pm (except bank holidays). HEP C Trust is the National UK charity for HEP C and has been operating since 2001, it is a patient led and patient run organisation and almost all of its board, staff and volunteers either have Hepatitis C or have had it and have cleared it after treatment. Local Involvement Network (LINk) Tel: [email protected] A chance for everyone to say what they think about their local health and social care services - what is working well, and what is not so good. It is independent, free to join and has the potential to change services for the better. In April 2012 LINk will become Local HealthWatch. Advice Lines and Support Groups FRANK Tel: (24 hour) Text: Friendly, confidential drug advice and information. FRANK can also put you in touch with local services. HealthWatch currently being planned to start in April 2012, Local HealthWatch will be the local consumer voice for people who use and need health and social care services. It will take over from the Local Involvement Network (LINk) and will also have responsibilities to provide advice & information and to help people navigate their way around the care system. Gamblers Anonymous Tel: (24 hour) Manchester office:

7 Advice Lines and Support Groups InnerAction Tel: or InnerAction is a group for individuals who are involved with drug and alcohol services. Day to day peer support is offered by service users for service users. The group meets on a weekly basis. helping people rebuild their lives and regain their self-esteem acts as a forum for service users to voice their views to improve the delivery of services supports individuals in empowering them to be involved mutual peer support training/volunteering opportunities opportunities to be represented on Drug and Alcohol Action Team strategy and delivery groups activities. Ring to find out more. Intuitive Recovery City View House, 5 Union Street, Ardwick, Manchester, M12 4JD Tel: [email protected] Summary of provision: Educationally based abstinence intervention for people seeking reduction or cessation in drug or alcohol use, including prescription medications. Peer Led Learning OCN accredited short skills based course teaching the key skill of saying NO, wherever you are or whoever you re with. Through ARCH Initiatives, Phoenix Futures and Wirral Drug Service. National Debtline Tel: Monday - Friday 9am - 9pm, Saturday 9.30am - 1pm. Narcotics Anonymous Tel: (10am - 10pm) or (24 hour) Local contact: [email protected] Support for all drug addiction problems. Will link you with local support groups. National Domestic Violence Helpline Tel: Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women s Aid and Refuge. Advice Lines and Support Groups 10 11

8 Advice Lines and Support Groups NHS Smoking Helpline Old Market House, Hamilton Street, Birkenhead, CH41 5AL Tel: Local Tel: Monday Friday 9am 8pm Weekends from 11am 5pm Support and advice for those who wish to stop smoking NHS Direct Tel: Textphone: For health advice and information available 24 hours. parentline (free telephone support) support at live chat which can be accessed via our website at parent forums parenting groups information leaflets Release Tel: (24 hours 7 days a week) Information and advice about legal, social and health aspects of drug use, including dealing with police and courts. Samaritans Tel: A listening service offering emotional support. Advice Lines and Support Groups Patient Advice and Liaison Service (PALS) Tel: Family Lives CAN Mezzanine, East Road, London. N1 6AH Please see our website for area offices. Tel: Parentline Textphone [email protected] Saneline Tel: (6pm 11pm daily) Mental Health telephone helpline providing information and support. Worth Talking About (see page 43) Shelter Tel: (8am 8pm Monday to Friday, 8am 5pm Saturday and Sunday) A housing advice helpline. 12 Family Lives is a national charity that works to transform the lives of families making happier relationships, happier families and a stronger society. mutual support and care Social Services (Wirral) Central Advice and Duty Team Tel: Out of hours emergency service:

9 Advice Lines and Support Groups Terrence Higgins Trust Terrence Higgins Trust 5 Bridge Street, Birkenhead, CH41 1AS Tel: (Wirral Office) (THT Direct) [email protected] Monday - Friday 10am - 10pm Saturday/Sunday 12pm - 6pm Provides HIV support and information. (Please see page for full listing.) Service provided include: HIV fastest clinic (Wednesdays 5-8pm) outreach to men who have sex with men face to face with men who have sex with men group work services for minority groups sexual health outreach/drop-in information and advice Support Groups C the Difference - Hepatitis C Support Group Tel: or [email protected] C the Difference is a support group for individuals affected by the Hepatitis C virus, including their families and carers. mutual support and care advice and information on e.g. treatment, coping skills help to develop further contacts and networking opportunities basic information service for other agencies. Please phone for further details of group meetings. Advice Lines and Support Groups Wirral Domestic Abuse Helpline Tel: National line Open 24/ hours 365 days a year. Advice and support for women and their children who are experiencing or have experience Domestic Abuse Access to Refuge and Outreach support via helpline 14 15

10 Advice Lines and Support Groups Reachout Beechwood Advice Centre, Unit 16, Beechwood Drive, Beechwood Wirral, CH43 7ZU Head Office in Tranmere Head Office: Operates throughout Wirral providing training, support and advice in, or near, your home. Service provided include: Community Issues Jobs CV Support Employment advice Education and Training Debt advice Housing issues Welfare benefits Victim Support and Witness Service Merseyside Central Office, WECC, Everton Brow Liverpool, L3 8PU Tel: Victim Support is the national independent charity for people affected by crime (victims and witnesses), their family and friends. Trained staff and volunteers offer free and confidential advice, information, support and practical help after crimes, including burglary, assault, harassment, domestic violence, rape and murder. All contact is in the strictest confidence. Witness Service will help with information on the police, court procedures and criminal justice system. It also helps prepare compensation and insurance claims and information on attending court. Advice Lines and Support Groups Also at: Beechwood Advice Centre, Beechwood Wirral Tel: or The Quays Woodside Business Park, Shore Road, Birkenhead, Wirral, CH41 1EL Tel: The Quays is an exciting new Recovery Community project led by services users for service users. The Quays is a recovery community that offers advice and support to anyone whose life has been affected by substance misuse. 17

11 Drug and Alcohol Services Drug and Alcohol Services The Alliance 32 Bloomsbury St. London, WC1B 3QJ Helpline: The Alliance is a charity based, user-led organisation which provides advocacy, a helpline and training services to people currently in drug treatment. Its priorities are to support the right of people to be involved in their care provide accurate advice and information on the rights of people receiving treatment advocate on behalf of people receiving, in their opinion, inappropriate care promote harm reduction provide volunteering and employment opportunities for drug users. ARCH Initiatives 23 Conway Street, Birkenhead, Wirral, CH41 6PT Tel No: Direct: [email protected] Monday Friday 9am 5pm Wednesday 9am 7pm Services Provided: drop in service syringe exchange facility (daily) structured support structured day care services residential rehab assessments family service relatives support group stimulant service drug intervention programme (DIP) Young Adult (18-24) Service Delivered in partnership with Forum Housing to responsible specifically to the distinct needs of young adults. Service provides specialist advice and support to young adults who are concerned about their substance use and offers access to education, training and employment services. Self referral via drop in or telephone, referral from any other organization. ARCH provides a range of different services. For more information on which services would be most appropriate to your needs please contact a member of staff. Facilities provided: disabled access home visits can be arranged if required. Drug and Alcohol Services Out of hours appointments available on other evenings by arrangement ARCH Initiatives offers a very wide range of services to individuals affected by their own or someone else s substance use

12 Drug and Alcohol Services ARCH Initiatives Aftercare Service Unit 4, Craven Business Centre, Bentinck Street, Birkenhead, Wirral, CH41 4HH Tel: Monday Friday 9am 5pm Wednesday 9am 7pm The Aftercare project works with people in recovery who have become illicit drug free or are completely abstinent from alcohol or drinking within the guidelines for safe drinking limits. The project also works very closely with other abstinence and aftercare services. drop-in service group work sessions one to one key work support access to education, training and employment advocacy, advice and support e.g. for housing and welfare benefits IT suite for computer training, art and craft programmes, catering training drama sessions. self referral via drop in or telephone referral from any other organisation. ARCH Initiatives Birchwood Residential Detoxification Unit Birchwood, 23/25 Balls Road, Oxton, Birkenhead, Wirral, CH43 5RF Office Tel: Helpline: Twenty bedded unit, providing residential detoxification and stabilisation programmes for drug and alcohol treatment in a safe and supportive environment. medical support therapeutic support life skills alternative therapies supported referral and discharge plans Who is service for: Adults 18+ seeking detoxification or stabilisation meeting assessment criteria. Referrals accepted from agencies, GP s, self referrals, hospitals and relevant professionals. Referral can be made via, letter, phone, fax and . Placements are subject to referral criteria and suitability of referrals and assessment outcome. Drug and Alcohol Services 20 21

13 Drug and Alcohol Services ARCH Initiatives The Archway Centre and Cafe Argyle Street, Birkenhead, Wirral, CH41 6AG Office Tel: Helpline: Monday to Friday, 9.00 am until 5.00 pm The Archway Centre offers a full range of alcohol treatment services under one roof and provides advice and information to anyone concerned about their own or someone else s drinking. Help is also available for cocaine users, particularly those who drink at the same time Drug and Alcohol Services The centre also provides a coffee shop and healthy eating café open to the public. A drop in advice service is available. No appointment is needed

14 Drug and Alcohol Services 24 Expert Patients Programme Ground Floor, Rutherford House, Warrington Road, Birchwood, Warrington WA3 6ZH Tel: A self-management recovery course that runs over six weekly sessions each lasting two and a half hours. Course covers: problem solving, goal setting, communication skills and relapse prevention. The Independence Initiative Balliol Road, Bootle, Liverpool, L20 7EJ Tel: [email protected] The Independence Initiative is a drugs rehabilitation partnership. works with people on a strictly one to one basis assists in change and avoiding relapse works with individuals, agencies and the community to facilitate the long-term rehabilitation of people with a history of drug misuse and also provides support for their families provides a personal programme, addressing individual needs, overcoming barriers to social inclusion and assisting reintegration into the community. provides a wide range of support for people who wish to remain drug free We only accept referrals through other drug services i.e. ARCH Initiatives, Phoenix Futures and Wirral Drug Service. Phoenix Futures Upton Road, Bidston, Wirral, CH43 7QF Tel: [email protected] This service is a residential rehabilitation unit to help substance misusers become drug-free in a safe and supportive environment where residents can use groups and key work sessions to explore issues around their drug use. long term programmes (six-nine months rehabilitation) made up of a series of stages residential detox subject to appropriate assessment re-entry phase towards the end of the programme to support transition to independent living floating support for clients who remain in Wirral, once they have left the programme. Who is the service for? Adults 18+ with substance misuse problems that meet the assessment criteria. Referral from anyone, including the client, by telephone, letter, or . Residential placement is subject to appropriate and satisfactory assessments being completed by both the local authority (social services) and the agency delivering treatment services. Assessments for Wirral residents are carried out on behalf of the Social Services Department (page 72) by ARCH Initiatives (page 12). The acceptance of a referral to any residential project is dependent on meeting the acceptance criteria for that specific project. Drug and Alcohol Services 25

15 Drug and Alcohol Services Phoenix Futures 50 Hamilton Street, Birkenhead, CH41 5AE Tel: Fax: am pm (unless otherwise stated) Evening work as required. floating support services - support with their tenancies for individuals who have substance misuse problems supported housing scheme - supported housing tenancies for individuals with a history of substance misuse problems who are now drug free Drug Intervention Programme (DIP) Engagement Service - (opening hours 10am pm, evening work as required) support for individuals who have stopped attending criminal justice services and drug services Town Centre Outreach and Engagement Team - working with drug and alcohol users in Birkenhead town centre, particularly focused on the homeless and their engagement and treatment. Sharp 17 Rodney Street, Liverpool, L1 9EF Tel: Monday - Friday 9am - 5pm SHARP (Self Help Addiction Recovery Programme) offers non-residential day treatment for adults with drug and alcohol dependence. The programme runs for 48 days over 11 weeks and is focused on total abstinence and ongoing recovery through networks such as 12-step fellowships. Tel: [email protected] Services include: individual counselling interpersonal group therapy gender groups family sessions workshops recovery assignments continuing care service Drug and Alcohol Services Referral only. Please ring for more details. Service User and Carer Project Manager Tel: Leading the active contribution and inclusion of current and future ex-service users and carers in the improvement of performance and quality of drug and alcohol services in Wirral. The Brink Parr Street, Liverpool, L1 4JN Tel: [email protected] Liverpool s first alcohol-free café bar and late night entertainment venue, with a healthy focus. A recovery hub, the premises also house meeting spaces and a service area from which a variety of recovery-oriented services operate on a sessional basis

16 Drug and Alcohol Services Services include: alcohol-free café/bar venue programme of events meeting/presentation rooms available for hire a variety of recovery-oriented sessions on-site (contact for details) Social Services Adults Department (please see page 90) The Social Partnerships Birkenhead: Moreton: Rock Ferry: Seacombe: Woodchurch: Supports people with drug and/or alcohol problems within the community. Services include: local drop-in service one-to-one support advocacy help with CV and jobs escorting people to initial appointments provides alternative therapies drop-in centres include: Spider Project Tel: or Unit 60, The Quays, Woodside Business Park, Shore Road, Birkenhead, CH41 1EL [email protected] Spider offers people who have stopped using drugs the chance to drive their life forward. They provide a wide range of group workshops and activities (Creative writing, Photography, Football coaching and Outdoor pursuits to a drug-free population. These are aimed at relapse prevention, confidence and self esteem building and peer mentoring. Referrals can be made via Wirral based drug services such as ARCH Initiatives, Phoenix Futures and Wirral Drug Service, and they will also accept self-referral. Syringe Exchange As well as the Lodge Harm Reduction Centre the following pharmacies are a selection of those which also provide a syringe exchange service. Alliance (Boots) Pharmacy 206 Bedford Road, Rock Ferry, Birkenhead, CH42 2AT Tel: Mon - Fri 9am - 1pm and 2.15pm - 6pm Sat 9am -1pm and 2.15pm - 5pm. Alliance (Boots) Pharmacy 30 Hoylake Road, Birkenhead, CH41 7BX Tel: Monday - Friday 9am pm Saturday 9am - 3pm Drug and Alcohol Services 28 29

17 Drug and Alcohol Services Claughton Pharmacy Claughton Medical Centre, 161 Park Road North Claughton Tel: Monday - Saturday 7am pm Sunday 9am - 4pm. Couper & Coulter Pharmacy 296 Old Chester Road, Rock Ferry, Birkenhead CH42 3XD Tel: Monday - Friday 9am - 6pm Saturday 9am pm. Egremont Pharmacy 9a King Street, Wallasey, CH44 8AT Tel: Monday - Friday 9am - 1pm, 2pm - 6pm L Rowland Pharmacy 73 Market Street, Birkenhead, CH41 5BS Tel: Monday - Friday 9am pm Saturday 9am - 1pm. Saturday 9am - 1pm. Lloyds Pharmacy Arrowe Park Hospital, Upton Road, CH49 5PE Tel: Monday - Friday 8.30am - 10pm Saturday and Sunday 9am - 10pm. Townfield Pharmacy 3 Townfield Close, Noctorum, CH43 9JW Tel: Monday - Friday 9am - 1pm, 2pm - 6pm Saturday 9am - 1pm. Victoria Pharmacy 100 Victoria Road, New Brighton, CH45 2JF Tel: Monday - Friday 9am - 6pm (closed for lunch 1pm pm) Saturday 9am pm (closed for lunch 1pm pm). Wilsons Chemist 17 The Crescent, West Kirby, CH48 4HL Tel: Monday - Friday 9am - 6pm Saturday 9am - 1pm. Drug and Alcohol Services 30 L Rowlands Pharmacy 2a Chadwick Street, Moreton, CH46 1QT Tel: Monday - Friday 9am - 6pm Saturday 9am - 1pm. Lee s Pharmacy Ltd Hoole Road, Woodchurch, CH49 8EG Tel: Monday - Friday 9am - 6pm Wynn Ellis Pharmacy 32 Poulton Road, Wallasey, CH44 9DQ Tel: Monday - Friday 9am - 1pm, 2.15pm - 6pm Saturday 9am - 1pm. 31

18 Drug and Alcohol Services 32 Trust the Process Conway Street, Birkenhead, CH41 6JE Tel: Provides councelling and day treatment for those affected by drug issues. Services also include: 12 step workshops music and art therapy big book study recovery meetings Volunteer Mentoring Project Provided by the Council for Voluntary Services (CVS) 46 Hamilton Square, Birkenhead, CH41 5AR Tel: This project is run by Wirral Community Voluntary Services in partnership with Wirral Drug & Alcohol Action Team. Its aim is to offer additional support to substance misusers who want to achieve positive changes in their lives. Cheshire and Wirral Partnership (CWP) Alcohol Services 1st Floor, The Stein Centre, St Catherine s Church Road, Birkenhead, CH42 0LQ Tel: Fax: Monday to Friday 9am 5pm Drop in available call for details CWP Alcohol Service offers advice, information, and treatment to individuals 18+ whose is life adversely affected by alcohol. The service is free and confidential, available to individuals wanting to know more about safer drinking and how to minimise the effects of harm associated with alcohol use. Clients can be seen at the Stein Centre or at other venues to suit them such as One Stop Shops, CVS, Sure Start or their GP. Dependent Drinkers Dependent Drinkers with An Alcohol Use Disorders Identification Test (AUDIT) score of 16+. No waiting for individuals who attend drop-in facility, seen without an appointment. Referral assessment between one and two weeks. Offers help to any professional or member needing information, advice or support around alcohol use. Under 18 s are referred on to local Young People s Services. Following assessment some clients may be referred to another service, or discharged. Not a prescribing/crisis service. Engagement Opening Times Monday to Friday 9am 5pm Drop in times: (can be seen without an appointing Evening appointments can be arranged. Advice Information Signposting Support into service Maintaining engagement with services Alcohol screening and support services are currently available at the pharmacies listed below. Drug and Alcohol Services 33

19 Drug and Alcohol Services Dependent Drinkers Service (18+) The Stein Centre, St Catherine s Hospital, Derby Road, Birkenhead CH42 0LQ Tel: daily drop-in without an appointment home visits structured treatment packages advice on sensible drinking choice of appointment venues one to one group work access to detox and rehab support for family and friends training for local agencies older persons engagement worker (over 65) onward referral alcohol screening and brief interventions at the following pharmacies: Monday Friday 9am 5pm Open for drop-in without an appointment Monday to Friday pm 4pm or Tuesday Friday 10am 12pm Also late clinics on Wednesdays from 5pm 7pm (appointments only). Support is available to family and friends of active clients this is arranged through clients service practitioner. Harm Reduction Team (18+) Tel: Based in Woodchurch, the team sees people in a variety of settings in the community such as general practices and one stop shops. The service aims to support people that drink in a manner harmful to their health, thus preventing them from becoming dependent on alcohol and reducing the incidence of long term ill health such as cirrhosis, coronary heart disease, cancer and depression. alcohol screening and brief interventions (ASBI) training in ASBI to other professionals harm minimisation approaches structured treatment up to four sessions early response, no waiting to be seen appointments at venue of client s choice older persons worker (over 65) group work access to home and residential detoxification access to structured day programmes and after care access to residential rehabilitation onwads referral. Referral (from anyone) accepted by drop in, phone, fax etc. Facilities provided: Some home visits and out of office appointments. Disabled access to Hamilton Square office ground floor only by the use of steps or ramps. Drug and Alcohol Services 34 Harmful drinkers are usually drinking at levels above those recommended for sensible drinking. Harmful drinkers show clear evidence of some alcohol related harm. Alcohol screening and support services are currently available at the pharmacies listed below. For further updated lists of pharmacies in your area telephone the Medicine Management Team at Wirral Primary Care Trust on

20 Drug and Alcohol Services Asda Pharmacy Seaview Road, Wallasey Boots 36 Liscard Way, Liscard Claughton Pharmacy 161 Park Road North, Claughton Dale Pharmacy 224 Bebington Road, Rock Ferry Egremont Pharmacy 9a King Street, Wallasey Miriam Pharmacy 320a Laird Street, Birkenhead Rowlands Pharmacy Greenway Road Surgery, Birkenhead Rowlands Pharmacy 9 Princes Pavement, Birkenhead Swettenhams Chemist 41 Church Road, Tranmere Swettenhams Chemist 176 Bebington Road, Bebington Swettenhams Chemist 18 Allport Lane, Bromborough Tesco In-Store Pharmacy Telegraph Road, Heswall Wirral Drug Service Treatment and Recovery Service St Catherine s Hospital, Church Road, Tranmere, Birkenhead, CH42 0LQ Tel: All of the Wirral Drug Service s facilities are accessible by public transport and have wheelchair access information about each of the services provided is detailed over the next 2 pages. Please note: The redevelopment of St Catherine s Hospital will be completed in September Wirral Drug Service will relocate on this site over the intervening period. Please check before visiting the service(s). Specialist Drug and special projects team provide: assessment and care planning women s clinic Tuesdays between 10.30am 1.00pm detoxification service substitute prescribing support and advice onward referral access to residential detox complementary therapies onward referral Stimulant Nurse to support workers experiencing problems with crack cocaine. Dual diagnosis to support mental health service users who are using drugs. Hostel workers to support service users who are living in or require hostel accommodation. Drug and Alcohol Services 36 Tesco Pharmacy Bidston Link Road, Bidston 37

21 Drug and Alcohol Services How to Access: Self-referral via Harm Reduction Unit (drop in during opening times above) Referral from any other agencies. Harm Reduction and Outreach Service Access from Elm Road, St Catherines Hospital, Church Road, Tranmere, Birkenhead Tel: Tel: Monday Thursday pm Fridays 8.30am 6pm Drop in no appointment necessary A confidential service providing support and advice, onward referral and other health provision for individuals who are affected by drug use. Services include: referral for drug or alcohol treatment syringe exchange advice on safer injecting health checks blood borne virus testing advice on safer sex, HIV and other health concerns steroid advice (clinic) referral for treatment for hepatitis c designated alcohol nurse specialist designated sex worker scheme Drug and Alcohol Services 38 39

22 Drug and Alcohol Services Shared Care and Recovery Service St Catherine s Hospital, Church Road, Tranmere, Birkenhead Tel: Fax: Monday Friday 9am 4.30pm Open late Tuesday evening until 7pm Appointments outside these hours can be arranged. Shared care drug treatment via GP clinics for clients who are stable in their drug use. Community detoxification offering a range of prescribing options to support detoxification from opiates and/ or stimulants. Referral for residential detoxification programmes. Aftercare support and onward referral to other recovery services. Drug and Alcohol Services How to Access: Self-referral via the Harm Reduction Team, your GP or any other partnership service or internal transfer from specialist drug treatment team to SCART

23 Families and Carers Services Families and Carers Services ARCH - Drug and Alcohol Services for Young People This new service has been developed to respond specifically to the district needs of younger adult users. It provides specialist support to young people who are concerned about their substance use. Children s Centre Rock Ferry Children s Centre Ionic Street, Birkenhead Wirral, CH42 2BL Tel: Bidston and St James Children s Centre St James Centre, 344 Laird Street, Birkenhead Tel: Birkenhead and Tranmere Children s Centre St Laurence s Primary School, Beckwith Street East Birkenhead Tel: am-5pm Children s Centre programmes aim to work with families with children under five living in specific areas of Wirral. The programmes aim to improve the health and well-being of families and their children before and from birth. home-visiting service support for families, parents, carers and children opportunities to experience good quality play, learning and childcare pregnancy support, home safety and healthy lifestyle choices a range of family orientated activities education, training and volunteering opportunities referral and close links to other services. Please ring your nearest Children s Centre for more information on the service, whether it operates in your area and how to access it. Family Tree Stein Centre, St Catherine s, Derby Road, Birkenhead, CH42 OLQ Tel: (24 hour answerphone) Families and Carers Services Birkenhead and Tranmere provides a group for relatives who are affected by another s drug/alcohol use. Voluntary run service that works with carers who support people experiencing specific mental health problems Monday - Friday 9am to 5pm unless otherwise stated. Rock Ferry Children s Centre runs Mid-wife led Labour in Motion is open some evenings and has services for dads on a Saturday

24 Families and Carers Services FWA Investing in Families c/o The Nursery Annexe, St Anne s RC School Overbury Street, Liverpool, L7 3HJ Tel: Monday - Friday 9am - 5pm. holistic family support services working with families experiencing social problems. currently developing service provision across Wirral. please ring for more details. Home-Start North West 30 Argyle Street, Birkenhead, CH41 6AE Tel: / [email protected] Trained volunteers who have experience of bringing up children give free practical advice and help to any parent with at least one child under five. By visiting a family in their own home and offering friendship, Home-Start volunteers represent a lifeline for many families who are finding it hard to cope. Family Lives Royal Standard House, 334 New Chester Road, Wirral, CH42 1LE Tel: hour confidential helpline: Text phone: helpline: [email protected] Monday - Friday 9am - 5pm. A service for parents and carers which provides, via a structured Parents Together programme, support and learning to enable parents to develop their own skills and strategies to deal with the issues they are facing in their families, whilst increasing parent-child communication, self esteem and confidence. Some of the topics covered within the programme are stress busting for parents, dealing with tantrums, less shouting more co-operation and you and your teenager. The Quays Woodside Business Park, Shore Road, Birkenhead, Wirral, CH41 1EL Tel: [email protected] The Quays is an exciting new Recovery Community project led by services users for service users. The Quays is a recovery community that offers advice and support to anyone whose life has been affected by substance misuse. signposting to relevant agencies and services volunteering opportunities access to peer support via the service user groups support groups training opportunities different activity groups mentoring/befriending opportunities online centre offer basic internet courses adult literacy support induction training Families and Carers Services 44 45

25 Families and Carers Services Social Services (please see page 72) Wired (also see pages 54 and 80) Unit 7, Wirral Business Park, Arrowbrook Road, Upton Wirral, CH49 1SX Tel: Wired is an independent organization promoting equality, dignity and independence for disabled people and carers. advocacy for disabled adults advocacy for children who are looked after (in care) advocacy for school pupils who are disabled advocacy for carers carers support. Children and Young People s Services Children and Young People s Department (see page 66 for full details) Hamilton Building, Conway Street, Birkenhead, CH41 4FS Tel: [email protected] Central Advice and Duty Team Tel: Out of hours emergency number The Children and Young People s Department manages social care and education services for children and young people up to the age of 19. For further information, advice and support on what services may be available please use above contact details. Children and Young People s Services Child and Adolescent Mental Health Services (CAMHS) Child and Family Service Wirral Adcote House, Kent Street, Oxton, Birkenhead, CH43 6TX Tel: Monday - Friday 9am - 5pm

26 Children and Young People s Services aims to enable families, parents, carers and where appropriate, children and young people (up to the age of 19 years old), with the help of professional intervention, to explore possible solutions to their problems. substance misuse mental health practitioner works with young people who present with complex substance misuse problems, offering a range of education, prevention and rehabilitation services. Who is the service for? Children, young people and their families up to the age of 19 years - some of whom may have complex difficulties, one of which may be substance misuse. Referral only. Access to the teams is via the Central Resource Centre of Adcote House by various routes e.g. general practitioners, primary health care teams, social services, hospitals, and clinics. Access is not on a self referral or direct basis. Greater Merseyside Connexions Partnership A substance misuse adviser is available to offer one to one support to young people, parents and carers on drugs, alcohol and other substances. Their work focuses on education and prevention. They are part of a virtual team of substance misuse advisers operating in the Wirral and refer young people who need treatment or counselling to specialist services. Who the service is for: Young people aged years (20-24 years with special needs) and their parents, carers and families. Call into any Connexions Centre in Wirral and speak to a personal adviser. Forum Housing The Market Wells Foyer Ash Villas Price Street Ashville Road Hamilton Quarter Wallasey Birkenhead Tel: Tel: Children and Young People s Services Birkenhead Connexions Centre Conway Buildings, Conway Street, Birkenhead CH41 6JD Tel: Bebington Connexions Centre Bebington Road New Ferry, CH62 5BE Tel: Beacon Project Bridge Project 1-64 Pembroke Court 99 Bridge Street Princes Place Birkenhead Birkenhead Tel: Tel: Wallasey Connexions Centre 52 Seaview Road Wallasey, CH44 8ED Tel: West Kirby Connexions Centre Grange Road West Kirby, CH48 4EG Tel: Forum Housing Association is a Registered Social Landlord and provider of supported housing to young, single, homeless people aged

27 Children and Young People s Services different types of accommodation with different levels of support at each of its Projects can offer training facilities and support with options relating to education, training and employment support, guidance and an advocacy service for young people. Referrals can be made in person/by telephone/in writing by either the young person directly or by an agency on their behalf. Each Forum Project differs so please contact the Project directly for any further information required. Health Services in Schools School Nurse - Co-ordinator Youth Work - Co-ordinator Kooth is a new confidential online advice and information service. This website is available to any young person living in Wirral between the ages of 11 and 25. It provides a safe and private online source of advice and information on a range of topics including drug and alcohol misuse. It also provides help, advice and information on: One to one counselling sessions (booked or drop in), online magazine and local information on services Response (Wirral Youth Service, Children and Young People s Department) 19 Argyle Street, Birkenhead, CH41 1AD Tel: [email protected] Children and Young People s Services Health Services in Wirral Secondary Schools supports young people by providing health and wellbeing services when and where they are needed most. NHS and Wirral Council are working in partnership to ensure pupils will be able to access a broad range of support to address their health needs which include advice on sexual health, diet, exercise, smoking, mental health, drug and alcohol issues and the harmful risks that this can cause. A confidential drop-in clinic is available for pupils to talk to the School Nurse and Youth Worker. Follow up support is also available. Monday 10am pm 1pm - 3pm Tuesday 10am pm 1pm pm Wednesday 10am pm 1pm pm Thursday 10am pm 1pm - 4pm Friday 10am pm 1pm - 3pm Response is a free and confidential service for young people between 13 and 19 years of age bullying low esteem and confidence depression parental problems (divorcing etc) school worries missing someone sexuality issues 51

28 Children and Young People s Services confidential one-to-one crisis support housing advice counselling service drug and alcohol support service outreach team specialist substance misuse service. Self referral or referral from professional or family member. Worth Talking About Tel: Opening hours 10.0am midnight seven days per week Free confidential advice line on sex, relationships and contraception for young people aged 18 or under. Sports Development (Community Sport) Wirral Sports Development Unit, Solar Campus (1st Floor) 235 Leasowe Road, Wallasey, Wirral, CH45 8RE Tel: / Fax: [email protected] Mike Withy Principal Sports Development Officer Tel: [email protected] or Colin Hunt Activity Mentor Tel: [email protected] Delivery of sport and recreation programmes, both individual and groups allowing young people to make positive changes to their lives exercise and health programmes for young people aged individually designed fitness programmes for young people (13 19 years) that are referred from DAAT partner agencies (Response, YOS and CAMHS) Services operate at Wirral wide venues. For more details on any of these services and how to access them contact the Principal Sports Development Officer or the Activity Mentor on the above numbers. Wallasey YMCA Manor Road, Wallasey Tel: [email protected] a wide range of youth and community services across Wallasey multi-purpose rooms and sports facilities can be used for almost anything including education and training, youth activities, computer sessions, dance/aerobic sessions and formal meetings a fully equipped fitness centre play schemes for 5-8 year-olds. Children and Young People s Services

29 Children and Young People s Services Wired Unit 7, Wirral Business Park, Arrowbrook Road, Upton, Wirral CH49 1SX Tel: [email protected] Wired is an independent organisation providing a range of services which promote equality, dignity and independence of disabled children and young people up to the age of 24. It is an advocacy service which offers independent information, gets adults to listen to what you have to say, helps you make a complaint and makes sure you have a say about things in your life. Wirral Brook Centre 14 Whetstone Lane, Birkenhead, CH41 2QR Tel: [email protected] Mondays 9.30am 12noon & 3pm 6.30pm Tuesdays 9.30am 12noon & 3pm 6.30pm Wednesdays 3pm 6.30pm Thursdays 9.30am 12noon & 3pm 6.30pm Fridays 3pm 6.30pm Saturdays 1pm 3.30pm Wirral Youth & Play Service Head Office, Solar Campus, Leasowe Road, Wallasey, CH45 8RE Tel: Minicom: [email protected] Wirral Youth & Play Service, part of the Children and Young People s Department, provides play, social education and personal development opportunities for children aged 5-14 years (Play Service) and young people aged years (Youth Service). play schemes, youth centres and clubs in council and voluntary organisation community buildings outreach work and wide range of non-centre-based provision e.g Kontactabuses Response - advice and counselling agency for young people (see page 43) operates the Duke of Edinburgh s Award Scheme for 14+ and the Civic Award for younger children opportunities in arts and outdoor education e.g. Wirral Youth Theatre and the Oaklands Centre (outdoor education and personal development centre) specialist provision for young people with extra needs. Children and Young People s Services Provides free, confidential, impartial advice, contraception and counselling on matters relating to sexual health, pregnancy and sexually transmitted infection for all young people in Wirral under the age of 25. Services provided at Brook and community sessions:

30 Children and Young People s Services Youth Offending Service St. Mary s Building, Solar Campus, 235 Leasowe Road, Wallasey Open Mon Fri 9am 5pm Tel: Information, advice and support for young people who use drugs or alcohol and are involved with the Youth Offending Service. Counselling Services

31 Counselling Services Counselling Services Arch Initiatives Tel: Provide access to qualified counsellors through their Conway St. services. Compass 151, Dale St, Liverpool L2 2AH Tel: Counselling: 10.0am 8.45pm Monday Thursday 10.00am 4.00pm Fridays Office: 9.00am 5.00pm Monday Friday Compass provides free counselling for people aged over 18 in Merseyside to promote good mental health, helping those suffering from depression and anxiety, bereavement, the effects of childhood abuse, relationship problems and stress, amongst other issues. Clients may self refer by telephone, letter or by dropping into the counselling centre. Alternatively GPs, hospitals, support groups and other referral agencies may refer. Zero Centre (Merseyside) 169/171 Laird Street, Birkenhead, Wirral, CH41 0AA Tel/Fax: wwww.zerocentre.org.uk Monday 10am - 4pm, Tuesday - Friday 9am -4pm The Zero Centre provides one to one counselling and support for anyone affected by domestic abuse, along with healing and empowering programmes for women and children. self referral or by a professional by drop in or appointment specialist counselling and support workers and referral to legal help venus - an empowering programe for women experiencing domestic abuse leapfrog a specialist healing programme for children and young people outreach clinics within selected children s centres Children and Young People Leapfrog Programme A specialist healing programme for children and young people affected by domestic abuse. Counselling Services Referrals can be made by contact the Zero Centre

32 Counselling Services Council for Voluntary Services (CVS) 46 Hamilton Square, Birkenhead Tel: Trained volunteers provide one-to-one mentoring project for people with drug and/or alcohol issues. They can also signpost to local drug and alcohol services. Local Involvement Network (LINk) - a chance for everyone to say what they think about their local health and social care services - what is working well, and what is not so good. It is independent, free to join and has the potential to change services for the better. In April 2012 LINk will become Local HealthWatch. Wirral Cruse Bereavement Care Holmlands Drive, Prenton. Wirral. CH43 0TX Tel: (24 hour answer phone) Monday - Friday 9.30am pm. To give support and counselling to bereaved people over 18 years of age. Those with alcohol/drug problems would need to show they were having suitable help and making progress before Cruse counselling could commence. Access is by phone - self referral necessary but GPs or others may ring initially. Not a drop in centre. Counselling Services Contact [email protected] or HealthWatch currently being planned to start in April 2012, Local HealthWatch will be the local consumer voice for people who use and need health and social care services. It will take over from the Local Involvement Network (LINk) and will also have responsibilities to provide advice & information and to help people navigate their way around the care system. For more information about HealthWatch, contact Wirral LINk on [email protected] or

33 Health Services Health Services Accident and Emergency Department Arrowe Park Hospital, Arrowe Park Road, Upton, CH49 5PE Tel: Switchboard hours a day. [email protected] Wirral Emergency Out of Hours Service Tel: Monday - Friday 6.30pm - 8am, 24 hours on weekends and bank holidays/public holidays. If you have an URGENT health care need when your surgery is closed ring the above number which will: Health Services GPs/Doctors To register with a GP call into or telephone a practice that is local to where you re living. Alternatively, if unable to register directly (e.g. practice may be full), contact the Patient Relations Manager on for further assistance. Drug or alcohol services may also be able to assist you with this - just ask. provide telephone advice by a GP invite you to attend a primary care treatment centre if necessary arrange a home visit if necessary direct you to another service such as a Walk-in Centre (see page 50) or local pharmacy etc. Wirral Walk-in Centres Arrowe Park Hospital Victoria Central Hospital Arrowe Park Road, Upton Mill Lane, Wallasey Tel: Tel: Monday Friday 8.00am 10.00pm. Weekends and Bank Holidays 8.00am 10.00pm The Walk-in Centres treat patients with minor injury, minor illness and offer general healthcare advice. No appointment necessary

34 Health Services Genito Urinary Medicine (GUM) services 2nd Floor, Arrowe Park Hospital, Arrowe Park Road Upton, CH49 5PE Tel: or ext 2694 Mondays 9am 11am Wednesdays 12noon 2pm Thursdays 2pm 4pm Fridays 9am 11am Hepatitis C Trust Helpline Tel: Monday to Friday am 4.30 pm(except bank holidays) Services include: benefit advice advocacy services free health day workshops Health Services Tuesday 5.30pm pm at NHS Walk-in Centre, Victoria Central Hospital, Mill Lane, Wallasey Wednesday 5.30pm pm at Claughton Medical Centre, Park Road North (opposite the Sixth Form College), Claughton, Birkenhead Sahir House 151 Dale Street, Liverpool L2 2AH Tel: [email protected] 10am 5pm Monday Friday (other appointments available on request) OR 12pm - 2pm at the GUM Department, 2nd Floor, Arrowe Park Hospital (next door to the hairdressers) Thursday 2pm - 4pm at the GUM Department, 2nd Floor, Arrowe Park Hospital (next door to the hairdressers) Saturday 9am - 11am at the GUM Department, 2nd Floor, Arrowe Park Hospital (next door to the hairdressers). sahir house offers a wide range of services to people and families living with or affected by HIV on Merseyside. counselling. complementary therapies. training service. information service. support groups. services for people and families affected by HIV Confidential services provided: screening and treatment for HIV and sexually transmitted infections including chlamydia sexual health education and advice. Drop in clinics as detailed; no referral needed. However, patients may also be referred by their GP or other agencies. Referrals are usually from medical or social work contacts and appointments must be arranged prior to visit. Self referrals can be made, but in all instances proof of HIV status or connection to HIV is required. Facilities provided: Disabled accessible stair lift etc. 65

35 Health Services Wirral Stop Smoking Service SUPPORT for those who want to stop smoking Health & Wellbeing Team, Gibraltar House, 40 Kelvin Road, Wallasey, CH44 7JW Tel: or to self refer tel: for an appointment. or text to quit with name and postcode to Service offers friendly and confidential advice to anybody who wants to stop smoking. Please ring for more details. Local Involvement Network (LINk) Tel: A chance for everyone to say what they think about their local health and social care services - what is working well, and what is not so good. It is independent, free to join and has the potential to change services for the better. In April 2012 LINk will become Local HealthWatch. HealthWatch currently being planned to start in April 2012, Local HealthWatch will be the local consumer voice for people who use and need health and social care services. It will take over from the Local Involvement Network (LINk) and will also have responsibilities to provide advice & information and to help people navigate their way around the care system

36 Mental Health Services In Wirral, Cheshire & Wirral Partnership NHS Trust in conjunction with the Metropolitan Borough of Wirral Authority are the main providers of mental health and social care services, contributing to the support of individuals, families and communities affected by mental illness and learning disability related problems. They provide a mixture of services for all ages, both in the community and hospital setting. Services can be accessed via: your GP Wirral s Central Advice and Duty Team ( ) or in an emergency via Arrowe Park Hospital Accident and Emergency Department. Mental Health Services Also see below for details of further mental health services that offer support. 69

37 Mental Health Services Advocacy in Wirral Woodside Business Park, Birkenhead, CH41 1EP Tel: Monday - Friday 9am - 5pm. Sessions also delivered in other venues. To provide advice and representation to people experiencing mental health problems, including alcohol/ drug issues. welfare benefit/housing/debt advice representation/support through complaints procedures/appeals representation/support in care planning meetings. Wirral MIND Chester Street, Birkenhead, CH41 5DL Tel: [email protected] Monday Friday 9am 5pm Saturdays and Sundays 10am 4pm The following services for adults with mental health problems in a fully accessible building: drop in service at the MIND Fountain Project supported housing and outreach housing support counselling, advocacy and befriending training and education. Mental Health Services Social Services Adults Department (please see page 90) Will accept appropriate referrals from any source, usually GP or mental health professional

38 Women s Services Women s Services Rape & Sexual Abuse Centre (RASA) for Women in Merseyside PO Box 35, Birkenhead, Wirral, CH42 4RX Tel: (helpline) (office hours only) [email protected] Phoneline hours: Monday and Thursday 7pm - 9pm, Wednesday 2pm - 5pm, Sunday 3pm - 5pm. At all other times please leave a message so we can respond promptly. Services are for women and girls who have experienced any form of sexual violence at any time in their lives and can be accessed by self referral via the helpline. face-to-face counselling and support (Birkenhead, Liverpool, Sefton or at a location convenient to you) independant sexual violence adviser (ISVA) service for Wirral, Liverpool and Sefton telephone helpline support to survivors and their female relatives court support hospital/doctor visit support. Wirral Drug Service - Women s Clinic (see pages 37-38) Women s Enterprising Breakthrough (WEB Centre) 176 Corporation Road, Birkenhead, CH41 8JQ Tel/Fax: [email protected] Monday, Wednesday and Thursday 10am - 3pm. Telephone contact is available at other times. WEB is a community based service provider based in Birkenhead. We support all women with complex needs, regardless of labels placed on them by services and society. Many are isolated, have low self-esteem, suffer from depression and lack hope. By offering mutual support, women can increase their self-confidence and self-esteem, which will enable them to live a more fulfilled life. drop in service one to one support aromatherapy and relaxation volunteering/training opportunities training courses. Women s Services Wirral Domestic Abuse helpline Tel: National line Open 24/7 Women can either self refer or be referred by an agency. The WEB Centre has its own referrals procedure Advice and support for women and their children kwho are experiencing or have experience Domestic Abuse Access to Refuge and Outreach support via helpline 73

39 Women s Services Venus Zero Centre, Laird Street Birkenhead CH41 0AA Tel: A therapeutic empowering programme for women who have experienced domestic abuse. Zero Centre (Merseyside) 169/171 Laird Street, Birkenhead, Wirral, CH41 0AA Tel/Fax: [email protected] wwww.zerocentre.org.uk Monday 10am - 4pm, Tuesday - Friday 9am -4pm The Zero Centre provides one to one counselling and support for anyone affected by domestic abuse, along with healing and empowering programmes for women and children. self referral or by a professional by drop in or appointment specialist counselling and support workers and referral to legal help venus - an empowering programe for women experiencing domestic abuse leapfrog a specialist healing programme for children and young people outreach clinics within selected children s centres 74 74

40 Women s Services Children and Young People Leapfrog Programme A specialist healing programme for children and young people affected by domestic abuse. Referrals can be made by contact the Zero Centre. Tomorrows Women Wirral St Laurences School, St Laurence Drive Birkenhead, CH31 4JD Tel: A women only safe place offering a range of interventions and activities to assist women to develop skills and confidence. The project offers a positive holistic environment which is supportive and which utilizes the resources from a range of partner agencies. The project is open to all women. Services Provided: healthy lifestyles drop in harm reduction clinic accommodation and housing advice drug/alcohol awareness groups domestic violence/abuse awareness groups bereavement counselling, sexual abuse counselling creative writing budget cooking relaxation groups money management courses job club and hope club breakfast club drop in facility Services For Minority Groups (Please also see Mental Health and Women s Sections) Wirral Change St Laurences School, St Laurences Drive Birkenhead, CH41 3JD Tel: [email protected] Wirral Change is a Black and Racial Minorities Outreach Service. Projects we deliver: BME Employment Outreach Services BME Diversity Outreach Project BME Mental Health CDW project health and Wellbeing Project Staff are bilingual in Polish, Russian, Bangladeshi, Hindi, and Urdu Black and Racial Minority Employment Outreach Service The Lauries Centre142 Claughton Road Birkenhead CH41 6YE Tel: [email protected] advice on jobs, education, training and self-employment links to immigration information and support benefits advice advice on smoking cessation signposting to other services. Services For Minority Groups 77

41 Services For Minority Groups Drop-in sessions: Monday to Friday 9.00am 5.00pm Irish Community Care Merseyside - Wirral Services The Lauries Centre, Corner of Claughton, Road/Exmouth Street, Birkenhead Tel: [email protected] Irish Community Care provides help and support for both the Irish and Irish traveller communities across Merseyside. Advice on welfare benefits and help with housing applications and registering with a doctor, help accessing emergency accommodation and other services e.g. mental health services passport and birth certificate advice social group for older people other health and community services. Outreach Development for Black Minority Ethnic Young People and Families St Laurences School, St Laurences Drive Birkenhead, CH41 3JD Tel: [email protected] Providing support for black and minority ethnic children and families. Refugee Action 64 Mount Pleasant, Liverpool, L3 5SD Tel: Refugee Action s asylum teams provide a reception service and an independent advice and advocacy service for newly arrived asylum seekers supported by the National Asylum Support Service (NASS). We also support successful asylum applicants who need help in accessing mainstream services and accommodation. Terrence Higgins Trust 5 Bridge Street. Birkenhead, CH41 1AS Tel: [email protected] Office Monday - Friday 10am pm THT Direct: (national helpline: opening hours Monday - Friday 10am - 10pm, Saturday and Sunday 12pm - 6pm). Terrence Higgins Trust is the UK s leading HIV and sexual health charity. It provides help, support and advice to individuals and communities infected or affected by HIV, as well as those who experience poor sexual health. In Wirral, many of its services are focused on health promotion and harm reduction, and are provided mainly for men who have sex with men; the Lesbian, Gay, Bisexual and Transgender (LGBT) community; people with HIV and young people. Additionally, the work of the Young Leaders project (a national project engaging young people in developing and delivering peer led sex and relationships education programmes) in the North West is based at its office in Birkenhead. outreach to men who have sex with men face to face with men who have sex with men group work (some of which is provided in partnership with Wirral LGBT Forum) sexual health outreach/drop-in Services For Minority Groups 79

42 Services For Minority Groups information and advice safer sex material distribution, including information resources and campaigns condom distribution to men who have sex with men counselling education and training, including on HIV and other STIs, and anti-homophobic practice. Call, or visit the website for more information about services. Call the national helpline, THT Direct. Self referral and referrals by agencies are accepted for all services. Wired (also see pages 38 and 44) Cavendish Enterprise Centre, Brassey Street, Birkenhead, CH41 8BY Tel: answer phone outside office hours Telephones answered Monday - Friday 9am - 4pm. Appointments made to suit individual clients at a time convenient to them. A range of services for disabled people and their carers. All advice services are offered by outreach e.g. in their own homes or day centre. Facilities provided: Shopmobility Centres in Birkenhead and Liscard are fully accessible but do not have crèche facilities. The head office is accessible but the service will provide appointments elsewhere as convenient with the service user. Wirral African and Caribbean Community Voice Tel: [email protected] The WACC strives to provide support and services identified by its members to ensure that black and mixed race children growing up in Wirral will have the necessary information and support to identify and have pride in their cultural roots, traditions and history. Wirral Black and Racial Minority Partnership c/o Community Engagement Team 65 The Village, Bebington, CH63 7PL Tel: [email protected] Wirral BRM Partnership is an inclusive transparent membership organisation which, through involvement and engagement, works toward achieving its collective vision of community cohesion and sustainable improvements for all BRM communities in Wirral. Services For Minority Groups Who is the service for? Disabled people and their carers (some services have restrictions on age and impairment)

43 Services For Minority Groups Wirral Multicultural Organisation Wirral Multicultural Centre, 111 Conway Street Birkenhead, CH41 4AF Tel: Monday - Friday 9am - 5pm (additional activities on weekends). A Wirral-wide service, predominantly for the black and minority ethnic communities or those with links to these communities. advocacy work well person s clinic IT and basic ESOL (English as a second language) courses black and minority ethnic (BME) children and families service multicultural youth club. Facilities available: Daycare nursery. A drop in service or by referral. Welfare And Housing Advocacy in Wirral (see page 53) Birkenhead YMCA 56 Whetstone Lane, Birkenhead, CH41 2TJ Tel: [email protected] 24 hours a day, direct access. Supported living for homeless men and women aged 16+, with staff specially trained in supporting people with drug and alcohol issues. accommodation dedicated 24 hour support worker team key worker sign posting/accessing service providers training - life skills, IT, catering, personal development and support in getting back into work self development and social enterprises. Who is the service for? Residents of YMCA - homeless men and women aged 16+. Welfare and Hosuing Facilities available: Disabled rooms and access. Wallasey YMCA (see page 53)

44 Welfare and Hosuing Charles Thompson Mission 2 Hemingford Street, Birkenhead, CH41 4AP Tel: [email protected] Monday - Friday 9am - 1pm. To help anyone in need, with practical help i.e. free meal during the above times, clothing and furniture. To provide a listening ear. Directions: Hemingford Street runs in between Conway Street and Claughton Road. It is situated behind Wilkinsons and Pound Stretcher. Children and Young People s Department The Children and Young People s Department manages social care and education services for children and young people up to the age of 19. For further information, advice and support on what services may be available, please contact: Children and Young People s Department Hamilton Building, Conway Street, Birkenhead Wirral, CH41 4FS Tel: [email protected] Citizens Advice Bureau (CAB) Arrowe Park Advice Centre Arrowe Park Hospital, Arrowe Park Road, Upton, CH49 5PE Drop in: Monday 12.30pm - 4pm, Tuesday and Wednesday 10am - 4pm, Thursday specialist appointment only. Birkenhead 50 Argyle Street, Birkenhead, CH41 6AF Telephone advice line: Telephone appointment line: Drop in: Monday, Tuesday and Friday 9.30am pm Heswall Hillcroft, Rocky Lane, Heswall Tel: Drop in: Monday and Tuesday 10am pm, Wednesday and Thursday 12.30pm - 4pm, Friday 10am - 1pm. New Ferry 57 New Chester Road, New Ferry CH62 1AB Tel: Fax: Welfare and Hosuing or the Central Advice & Duty Team Tel: Out of hours emergency service: Wallasey Liscard Road, Wallasey, CH44 5TH Tel: Drop in: Monday - Friday 9.30am - 11am and 12.30pm pm 84 85

45 Welfare and Hosuing West Kirby Advice Centre 1-3 Acacia Grove, West Kirby, CH48 4DD Tel: Drop in: Monday - Friday 10am - 4pm Free confidential, independent and impartial information and advice on all areas of UK civil law including: debt management welfare benefits/housing employment consumer family help with form filling advocacy/representation services referrals to specialist services. Eastham Mill Park Drive, Eastham, CH62 9AL (closes at 4pm Wednesdays) Heswall Telegraph Road, Heswall, CH60 OAF (closed Wednesdays) Hoylake Jobcentre Plus Town Hall Chambers, 1 The Quadrant, Hoylake Monday and Tuesday 9am - 1pm, Wednesday 1pm - 5pm Liscard Dominick House, St Albans Road, Liscard (closed 1pm - 2pm daily and 9am - 10am Wednesdays) Welfare and Hosuing Some CABs also operate in other venues. Please ring your nearest CAB for opening hours and full information as to services provided. One Stop Shops (OSS) Moreton Knutsford Road, Moreton, CH46 8TN Monday, Tuesday, Thursday, Friday 9am - 5pm Wednesday 10am - 5pm 86 Bebington Pennant House, 63 The Village, Bebington, CH63 7PL (closes at 4pm Wednesday) Birkenhead Conway Centre, Conway Street, Birkenhead, CH41 6JD Bromborough Bromborough Jobcentre Plus Port Causeway House, Bromborough, CH62 4TG Monday 9am - 1pm and 2pm - 5pm, Wednesday 10am - 1pm and 2pm - 5pm, Friday 9am - 1pm and 2pm - 5pm New Brighton New Brighton Community Centre 1a Hope Street, New Brighton, CH45 2LN Monday - Friday 11am - 3pm Rock Ferry 257 Old Chester Road, Birkenhead, CH42 3TD Monday, Tuesday, Thursday, Friday 9am - 5pm Wednesday 10am - 5pm 87

46 Welfare and Hosuing Seacombe One Stop Shop The Dave Jackson Suite, Town Hall, Brighton Street Wallasey, CH44 8ED Monday, Tuesday, Thursday, Friday 9am - 5pm Wednesday 10am - 5pm Upton One Stop Shop (within Jobcentre Plus) 52 Arrowe Park Road, Upton, CH49 0UE Monday, Tuesday and Thursday 9am - 1pm meals, school uniforms and transport free phone links to all council departments disabled keys for public toilets access to wide range of general advice and information leaflets. Rose Brae (Stonham Housing Association) Rose Brae, 100 Bridge Street, Birkenhead, CH41 1AN Tel: Welfare and Hosuing West Kirby One Stop Shop The Concourse, Grange Road, West Kirby, CH48 4HX Monday, Tuesday and Thursday, Friday 9am - 5pm Wednesday 10am - 5pm No telephone - one to one only Monday - Friday 9am to 5am unless otherwise specified. Birkenhead OSS is also open Saturday 9am pm and Heswall OSS is open Saturday 9am - 1pm. 24 hour staffed temporary accommodation for male ex-offenders (over the age of 18) with housing and support needs partnership working with other agencies, in particular the Probation Service and other specialist drug, alcohol and mental health services support plans to assist with resettlement and rehabilitation allocated link worker opportunity to move on into other Stonham Projects e.g. tenancy support scheme. 88 advice on all council services including: information on housing services including Wirralhomes (see page 74) advice on environmental issues such as refuse collection, cleaning etc basic consumer advice enquiries about housing benefit, council tax and business rates full payment service including council rents and council tax social services enquiries information on education benefits, including free school Not a drop in centre - all referrals are received via Edge Hill (National Probation Service Specialist Unit). Referrals must be made by a referring officer e.g. Probation Officer, Drug Rehabilitation Requirement Officer (DRRO). 89

47 Welfare and Hosuing Social Services Adults Department (Wirral) Wirral Social Services Department ensures that people in Wirral with social care needs are provided with help, care, support and protection. It works in partnership with a wide range of organisations in planning, providing and arranging services for those who need them. (For information on the Children and Young People s Department please see page 66.) For further advice, support and information on what services may be available to you please contact: Central Advice and Duty Team PO Box 32, Birkenhead, CH41 5WE Involve Northwest 225 Church Road, Tranmere, Wirral, CH42 0LD Tel: Fax: info@ involvenorthwest.org.uk wwww.involvenorthwest.org.uk Advice Centre Monday - Friday 10am - 4pm, Saturday 10am - 12pm. advice and guidance on a range of issues from welfare benefits to debt employment & training help and assistance youth activities community events Welfare and Hosuing Tel: Fax: Out of Hours Emergency Service: [email protected] Examples of the services that can be provided: full assessment of needs home care residential services family and carers support adoption and fostering day centres signposting and referral to other services Services are for: vulnerable older people people with disabilities including learning disabilities people with drug and alcohol problems people with mental health problems carers Voluntary & Community Action Wirral (VCA Wirral) Liscard Road, Wallasey, Wirral, CH44 5TN Tel: [email protected] VCA Wirral s mission is to provide effective support, help and guidance to community groups and voluntary organisations across Wirral. We are a focal point for effective networking, embracing organisations from all sectors and we facilitate appropriate third sector involvement in strategic decision-making at all levels

48 Welfare and Hosuing Wirral Churches Ark Project Mary Cole House, 6 Sandford Street, Birkenhead, CH41 1BN Tel: hour night shelter. provision of shelter/bed and three meals a day housing advice drug and alcohol help/advice from other agencies key work/counselling - support planning nursing services outreach support disabled facilities - one room Arkangel - six two-bedroom supported move-on houses (Arkangel offers a route back to independent living for hostel residents, via our supported housing in the community). self referral or referral residents must present themselves at Ark front door - first come first served. Wirralhomes (for housing) Wirralhomes, Department of Regeneration, Wallasey Town Hall, Brighton, Wallasey, CH44 8ED Tel: (9am - 5pm weekdays - out of hours answer machine). [email protected] 9am - 5pm weekdays for telephone and enquiries. In person - at any Metropolitan Borough of Wirral One Stop Shop. Wirral Welfare Rights Unit Conway Building, Conway Street, Birkenhead Wirral, CH41 6LA Tel: (public advice line) [email protected] Monday, Tuesday, Thursday and Friday 9.30am pm and 2pm - 4pm. Please note, an appointments system is in operation on arrival. advice for all Wirral residents on all benefits, pensions and tax credit problems. Representation in appeals. All advice available over the telephone or by dropping in at the Conway Building. Facilities provided: Fully accessible with disabled toilet, baby changing facilities and induction loops etc. Welfare and Hosuing 92 A partnership between the council and 12 registered social landlords. It operates a database of applicants who wish to apply for properties/accommodation advertised in the weekly advertisement. The properties are allocated according to a common allocation policy. 93

49 Employment Services 94 Employment Services (including benefits) Jobcentre Plus Birkenhead - Brunswick Bromborough Jobcentre Brunswick House Port Causeway House 29 Price Street Port Causeway Birkenhead Bromborough Hoylake Jobcentre Upton Jobcentre Town Hall Chambers 52 Arrowe Park Road 1 The Quadrant Upton Hoylake Wallasey Jobcentre Dominick House St Albans Road Wallasey connection to your local benefit office to make new claims for benefits All enquiries for existing claims [email protected] Wirral office opening hours: Monday, Tuesday, Thursday and Friday 9am - 5pm, Wednesday 10am - 5pm. Jobcentre Plus is part of the Department for Work and Pensions. It is aimed at getting people into paid employment and to help people of working age who cannot work get the necessary support they are entitled to. Facilities provided: All buildings have disabled toilet, private interview rooms with wheelchair access and the loop system for deaf or hard of hearing customers. Employment Services 95

50 Community Safety Services Community Safety Services Crimestoppers Tel: Call anonymously with information about crime. Drug Intervention Programme (DIP) Delivered in partnership between Probation, Prison Service, Courts, Police and Treatment Services. Please see page 26 for details. Merseyside Police Tel: The police force that covers Wirral, Liverpool, Sefton, Knowsley and St Helens. New Wirral Probation Centre Tel: Europa Boulevard, Birkenhead, CH41 4PE Victim Support Wirral The Old Police Station, Civic Way, Bebington Tel: Monday - Friday 9am - 5pm. free and confidential support for people affected by crime practical help such as criminal injuries and compensation applications. Contacting directly or by agency referral. Wirral Witness Service Wirral Magistrates, Chester Street, Birkenhead Tel: Monday - Friday 9am - 5pm. support for people who are required to give evidence in court. Community Safety Services Supporting the rehabilitation of offenders. Contacting directly or by agency referral

51 Index of Services Index of Service 98 Accident and Emergency Department 62 ACT Helpline 6 ACTIF 7 Advocacy in Wirral 6, 70, 83 African and Caribbean Community Voice, Wirral 81 Al-Anon Family Groups UK and Eire 6 Alcoholics Anonymous 6 Alliance 18 ARCH Initiatives 18-19, 58 ARCH Initiatives Aftercare Services 20 ARCH Initiatives Birchwood Residential Detoxification Unit 21 ARCH Initiatives The Archway Centre and Café 22 Ark (Wirral Churches) 92 Birkenhead YMCA 83 Black and Racial Minority Employment Outreach Service 77 Black Minority Ethnic Young People and Families Outreach Development (see Outreach) 78 C the Difference Hepatitis C Support Group 15 CALM (Campaign Against Living Miserably) 7 CAMHS (Child and Adolescent Mental Health Services) 47 Carers Helpline 7 Charles Thompson Mission 84 Cheshire Carers Centre 7 Cheshire and Wirral (CWP) Alcohol Services Children and Young People s Department 47, 84 Children s Centre 42 Citizens Advice Bureau (CAB) Cocaine Anonymous Helpline 8 Community Legal Services Direct 8 Compass 58 Council for Voluntary Services 60 Crimestoppers 96 Cruse Bereavement Care 61 Dependent Drinkers Service (18+) 34 Drinkline 8 Drug Intervention Programme (DIP) 96 Expert Patients Programme 24 Family Lives 12 Family Tree 43 Forum Housing FRANK 8 FWA Investing in Families 44 Gamblers Anonymous 8 GPs/doctors 62 GUM (Genito Urinary Medicine - Sexual Health) Services 64 Greater Merseyside Connexions Partnership Harm Reduction Team 34, 35, 36 Health Services in Schools 50 Hepatitis C Trust Helpline 9, 65 Independence Initiative 24 InnerAction 10 Intuitive Recovery 10 Involve Northwest 91 Irish Community Care Merseyside - Wirral Services 78 Jobcentre Plus 94 kooth.com 51 Leap Frog Programme 59, 76 Local involvement Network (LINk) 9, 66 Merseyside Police 96 Mental Health Services 69 Narcotics Anonymous 11 National Debtline 11 National Domestic Violence Helpline 11 NHS Smoking Helpline 12 NHS Direct 12 One Stop Shops Patient Advice & Liaison Service (PALS) 12 Phoenix Futures Rape & Sexual Abuse (RASA) Centre for Women in Merseyside 72 Reachout 16 Refugee Action 78 Release 13 Index of Service 99

52 Index of Service Response (Wirral Youth Service, Children and Young People s Department) Rose Brae (Stonham Housing Association) 89 Sahir House 65 Samaritans 13 Saneline 13 Sharp 27 Shared Care and Recovery Service 41 Shelter 9 Social Services Adults Department (Wirral) 28, 70, 90 Social Services, Central Advice and Duty Team 13 Spider Project Syringe Exchange The Social Partnerships 28 The Quays 45 Terrance Higgins Trust 14, Trust the Process 32 Venus 74 Victim Support and Witness Service Merseyside 17 Victim Support Wirral 97 Volunteer Mentoring Project 32 Voluntary & Community Action Wirral (VCA Wirral) 91 Wallasey YMCA 53, 83 West African and Caribbean Community Voice 81 Wired 46, 54, 80 Wirral Black and Racial Minority Partnership 81 Wirral Brook Centre 54 Wirral Change 77 Wirral Cruse Bereavement Centre 61 Wirral Domestic Abuse Helpline 14, 72 Wirral Drug Service 37-38, 73 Wirral Emergency Out of Hours Service 63 Wirral Homes Wirral Mind 71 Wirral Multicultural Organisation 82 Wirral Probation Centre 96 Wirral Stop Smoking Service 66 Wirral Welfare Rights Unit 93 Wirral Witness Service 97 Wirral Youth & Play Service 55 Women s Enterprising Breakthrough (WEB Centre) 73 Worth Talking About 13, 52, 53 Youth Offending Service 56 Zero Centre 59, 74 Index of Service

53 Index of Service Acknowledgements Wirral DAAT would like to thank all those services that have consented to be included in the directory as without their support this project would not have been possible. The DAAT hopes that you benefit from this publication. Apologies to services that have not been included within the directory. Unfortunately it has not been possible to include all available provision in an attempt to keep the directory as user friendly as possible. If you find needles or syringes in or around your local wirral area please do not touch. For safe disposal please telephone: (day) (evening and weekends) 102

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