Education Software Installer 2011

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1 Education Software Installer 2011 Windows operating systems System administrator s guide

2 Trademark notice SMART Notebook, SMART Document Camera, SMART Response, SMART Sync, SMART Classroom Suite, Senteo, SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows, Windows Vista, Internet Explorer, ActiveX and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. Copyright notice 2011 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. One or more of the following patents: US ; US ; US ; US ; US ; USD612396; USD616462; USD617332; and USD Other patents pending. 10/2011

3 Installation overview Task Reference Ensure your computers meet the minimum requirements. page 2 Obtain the installation packages and supporting files. page 3 If previous versions of the software are installed on your computer, remove them. Customize the installation packages using SMART Install Manager. OR Customize the installation packages using a third-party tool. page 73 page 5 OR page 16 Deploy the installation packages. page 17 If the software didn t activate during installation, activate it. page 20 Please send any feedback on this guide to i

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5 Contents Installation overview i Chapter 1: Getting started 1 Computer requirements 2 Installation packages and supporting files 3 Chapter 2: Customizing installation packages 5 Using SMART Install Manager 5 Using third-party tools 16 Chapter 3: Deploying the software 17 Using the command line interface 17 Using third-party imaging or remote management software 19 Activating the software after installation 20 Chapter 4: Updating the software 27 Using a Windows Installer update installation package (MSI file) 28 Using a Windows Installer patch (MSP file) 29 Chapter 5: Removing the software 31 Using the command line interface 31 Using third-party imaging or remote management software 36 Appendix A: Windows Installer properties and parameters 37 Properties 37 Parameters 50 Examples 50 Appendix B: Language files and codes 53 Installation language files and codes 53 Language packs 54 Appendix C: Installing and maintaining Gallery content 57 Installing Gallery content 58 Modifying Gallery content 63 Changing Gallery content locations 69 Appendix D: Removing previous versions 73 Removing SMART Board software 9.x 73 Removing SMART Board software 8.x 74 iii

6 C O N T E N T S Removing SMART Board software 7.x 76 Cleaning the registry 77 Index 79 iv

7 Chapter 1 Getting started Computer requirements 2 Installation packages and supporting files 3 Installation packages 3 Language files 4 This guide explains how to customize and deploy the following software: SMART Notebook collaborative learning software 10.8 SMART Notebook Math Tools Mixed Reality Tools for SMART Document Camera SMART Product Drivers 10.8 SMART Response 2011 assessment software SMART Sync 2011 Teacher software SMART Classroom Suite 2011 Teacher software Common platform N N OT E S For information on customizing and deploying previous versions of this software, see the appropriate system administrator s guides at smarttech.com/support. For information on installing SMART Sync Student software, SMART Sync Class List Server and SMART Administrator Tools - Classlist Manager, see the SMART Sync 2011 system administrator s guide (smarttech.com/kb/160490) or the SMART Classroom Suite 2011 system administrator s guide (smarttech.com/kb/160522). 1

8 C H A P T E R 1 Getting started This guide is intended for IT administrators and others experienced with customizing, deploying and administering Windows software in a networked environment. To use this guide, you must: Know IT terminology such as registry and domain controller Know how to complete basic administrative tasks in Windows operating systems such as modifying the registry Have administrative privileges and access to servers Have access to the DVD or have Internet access I I M P OR T A N T You must run the commands documented in this guide in an Administrator Command Prompt window. To open an Administrator Command Prompt window, right-click the Command Prompt icon, and then select Run as Administrator. Computer requirements Before you install the software, ensure your teachers computers meet the minimum requirements: Pentium 4 processor or better 512 MB of RAM (1 GB recommended) Free hard disk space: Software SMART Notebook software Gallery Essentials Lesson Activity Toolkit SMART Product Drivers SMART Response assessment software SMART Sync Teacher software Common platform Total Space required 277 MB 549 MB 111 MB 145 MB 47 MB 37 MB 62 MB 1228 MB Windows XP SP3, Windows Vista SP2 or Windows 7 operating system Adobe Flash Player 10 ActiveX control for SMART Notebook software Adobe Flash Player 10 Firefox plug-in for SMART Response assessment software DirectX technology 8.1 or later for SMART Video Player DirectX 9 compatible graphics hardware for Mixed Reality Tools 2

9 C H A P T E R 1 Getting started N N OT E If you re deploying SMART software to Windows XP or Windows Vista computers, you must first install Windows Installer 4.5 on these computers. You can download Windows Installer 4.5 from support.microsoft.com/kb/ Installation packages and supporting files Before you can customize or deploy SMART software, you must locate the installation packages and supporting files. Installation packages There are three installation packages (also known as an MSI files) for the Education Software Installer: Installation package Education Software Installer AdobeFlash Player ActiveX control (for SMART Notebook software) Adobe Flash Player plug-in (for SMART Response assessment software) File name SMART Education Software 2011.msi install_flash_player_10_active_x.msi install_flash_player_10_plugin.msi I I M P OR T A N T SMART recommends that you deploy SMART software using the SMART Education Software 2011.msi installation package. However, if you choose to deploy the software using individual installation packages, you need to do the following: Deploy the SMART Common Platform.msi file first. If you use a custom value for the INSTALLDIR property, ensure this value is identical across all the installation packages. The SMART Education Software 2011.msi file is located on the DVD in [DVD drive]:\administrators\windows\education Software Install. The Adobe Flash Player files are located on the DVD in [DVD drive]:\administrators\windows\education Software Install\Support Alternatively, you can download the packages from smarttech.com/administratordownloads. Save the packages in a location on your network that s accessible to all computers on which you plan to install the software. 3

10 C H A P T E R 1 Getting started Language files If you plan to deploy the installation packages in a language other than English (U.S.), ensure the corresponding MST file for the language is in the same folder as the MSI file (see Installation language files and codes on page 53). Similarly, if you want users to be able to view and use the software in a language other than English, you must download and install the appropriate language pack (see Language packs on page 54). These language packs are located on the DVD under [DVD drive]:\administrators\windows\education Software Install\Support\Languages. 4

11 Chapter 2 Customizing installation packages Using SMART Install Manager 5 Installing SMART Install Manager 5 Using SMART Install Manager 6 Opening an installation package 6 Saving your changes 7 Publishing your changes as an MST file 7 Customizing the installation package 8 Using third-party tools 16 You can customize installation packages using SMART Install Manager. OR You can customize installation packages using third-party tools and Windows Installer properties. Using SMART Install Manager SMART Install Manager enables you to customize SMART software installation packages (also known as MSI files) by publishing MST files. You can then deploy the MSI and MST files to computers using third-party imaging or remote management software. Installing SMART Install Manager Install SMART Install Manager from the DVD. OR Download and install SMART Install Manager from the SMART Support website. g To install SMART Install Manager from the DVD 1. Insert the DVD in your computer s DVD drive. A dialog box appears. 5

12 C H A P T E R 2 Customizing installation packages N N OT E If the dialog box doesn t appear, browse to and open [DVD drive]\cdbrowser.exe in Windows Explorer. 2. Click Administrator Preparation and Tools, and then click Install SMART Install Manager. The SMART Install Manager installation wizard appears. 3. Follow the on-screen instructions. g To install SMART Install Manager from the website 1. Go to smarttech.com/administratordownloads. 2. Scroll to SMART Notebook collaborative learning software, click Choose a version, and then select SMART Notebook software > 10.8 for Windows. 3. Click Download SMART Install Manager, and then click Download. 4. Save the Install Manager.exe file to your computer. 5. Double-click the Install Manager.exe file. The SMART Install Manager installation wizard appears. 6. Follow the on-screen instructions. Using SMART Install Manager After you install SMART Install Manager, shortcuts to the software appear on the desktop and in the Start menu under All Programs > SMART Technologies > SMART Install Manager. With SMART Install Manager, you can do the following: Open and customize an installation package. Save your changes to the installation package as an XML file. Publish your changes to the installation packages as an MST file. Opening an installation package To customize an installation package, drag its MSI file into the SMART Install Manager window. Alternatively, you can search for installation packages on your computer by clicking DVDs by clicking., or on CDs or 6

13 C H A P T E R 2 Customizing installation packages N N OT E All installation packages you ve previously opened in SMART Install Manager appear in the Unmodified Packages tab. After you open an installation package, a set of pages for that installation package appears in SMART Install Manager. Customize the installation package using the controls on these pages. Saving your changes After you customize an installation package, save your changes as an XML file by selecting File > Save As. When you next start SMART Install Manager, load the XML file by selecting File > Open, or by opening the MSI file and then selecting File > Import. Publishing your changes as an MST file The final step in using SMART Install Manager to customize an installation package is to publish your changes as an MST file. To do this, select File > Publish, and then use the dialog box to define a location for and create the MST file. T T I P Publish the MST file in the same location as the MSI file. 7

14 C H A P T E R 2 Customizing installation packages Customizing the installation package To customize the installation package, open the SMART Education Software 2011.msi file in SMART Install Manager (see Using SMART Install Manager on page 6), and then set the controls on each page. Control Procedure Notes General Options: Product Selection Activate software during installation SMART Product Drivers Select to activate the software automatically during installation rather than manually after installation. Select to install SMART Product Drivers. SMART Notebook software Select to install SMART Notebook software. Product key SMART Response software Product key Type your 22-character product key for SMART Notebook software. Select to install SMART Response software. If you re installing SMART Response software and students use SMART Notebook SE (Student Edition) software or SMART Response VE Internetenabled devices to answer questions, type your 22-character product key for SMART Response software. You must include the product key properties for the software you are installing for this property to work. For mass activation information, see Activating the software after installation on page 20. You can type the product key with or without hyphens. When you type a volume product key, the software activates when you deploy it to your network computers. If you choose to install SMART Response software, you must also install and activate SMART Notebook software. When you select this check box, SMART Install Manager automatically selects the SMART Notebook check box. You can type the product key with or without hyphens. When you type a volume product key, the software activates when you deploy it to your network computers. 8

15 C H A P T E R 2 Customizing installation packages Control Procedure Notes SMART Notebook Math Tools Product key SMART Document Camera Mixed Reality Tools Product key SMART Sync Teacher software Select to install SMART Notebook Math Tools. Type your 22-character product key for SMART Notebook Math Tools. Select to install Mixed Reality Tools. Type your 22-character product key for Mixed Reality Tools. Select to install SMART Sync Teacher software. If you choose to install SMART Notebook Math Tools, you must also install and activate SMART Notebook software. If you install SMART Notebook software but don t install SMART Notebook Math Tools or Mixed Reality Tools, you re unable to deploy this software at a later date using the Education Software Installer installation package. You can type the product key with or without hyphens. When you type a volume product key, the software activates when you deploy it to your network computers. If you choose to install Mixed Reality Tools, you must also install and activate SMART Notebook software. If you install SMART Notebook software but don t install SMART Notebook Math Tools or Mixed Reality Tools, you re unable to deploy this software at a later date using the Education Software Installer installation package. You can type the product key with or without hyphens. When you type a volume product key, the software activates when you deploy it to your network computers. 9

16 C H A P T E R 2 Customizing installation packages Control Procedure Notes Product key SMART Classroom Suite software Product key General Options: Installation Options Installation directory Install Start menu and desktop shortcuts Type your 22-character product key for SMART Sync Teacher software. Select to install SMART Classroom Suite Teacher software. Type your 22-character product key for SMART Classroom Suite Teacher software. Type the path to your preferred folder for the software. Select to create shortcuts in the Start menu and on the desktop. You can type the product key with or without hyphens. When you type a volume product key, the software activates when you deploy it to your network computers. When you select this check box, SMART Install Manager automatically selects the SMART Notebook, SMART Product Drivers, SMART Response and SMART Sync Teacher check boxes. (These programs are part of SMART Classroom Suite Teacher software.) You can type the product key with or without hyphens. When you type a volume product key, the software activates when you deploy it to your network computers. If you specify a folder, include a back slash (\) at the end of the path. If you don t specify a folder, Windows Installer installs the software in [Program files]\ SMART Technologies\ Education Software where [Program files] is C:\Program Files for 32-bit versions of Windows operating systems or C:\Program File (x86) for 64-bit versions of Windows operating systems. Ensure the folder path is valid. SMART Install Manager doesn t verify the folder path. 10

17 C H A P T E R 2 Customizing installation packages Control Procedure Notes General Options: Language Selection Select the language packs you want to install Select the check boxes of the language packs you want to install. General Options: SMART Product Update Options Install SMART Product Update in Full Mode Install SMART Product Update in Dashboard Mode Do not install SMART Product Update Select to install SMART Product Update (SPU) in Full mode. Select to install SPU in Dashboard mode. Select to not install SPU. Check for updates Type the number of days (1 to 60) between SPU checks. Notify users about SMART product updates SMART Notebook: Gallery Content Select to notify users of available SMART product updates through the Windows notification area. See Installing and maintaining Gallery content on page 57. SMART Notebook: Team Content Team Content path SMART Notebook: My Content My Content path Type the path to the Team Content folder, which is a location on your school s network where users can store shared content. Type the path to the My Content folder, which is a location on the user s computer where he or she can store individual content. Some SMART software doesn t support all listed languages. SMART Sync Teacher software language support is managed separately. In Full mode, users can view currently installed versions of SMART software and their product keys, and download and install updates. In Dashboard mode, users can view only currently installed versions of SMART software and their product keys. This option is available only if you install SPU in Full mode. By default, SPU checks for product updates every 30 days. This option is available only if you install SPU in Full mode. For information on creating a Team Content folder, see Creating or connecting to Team Content folders on page 70. You can include environment variables in the path. 11

18 C H A P T E R 2 Customizing installation packages Control Procedure Notes SMART Notebook: Optional Settings Install print capture driver Register SMART Document Camera drivers Install Notebook Plugin IE Helper Object SMART Notebook: Customer Experience Prompt users to choose to participate in the Customer Experience Program Enable the Customer Experience Program on all computers Disable the Customer Experience Program on all computers Select to include the Print Capture Driver in the installation. Select to enable the registration of SMART Document Camera drivers. Select to enable a plug-in that allows you to download.notebook files from Internet Explorer Internet browser. Select to allow the user to enable or disable the Customer Experience Program. Select to automatically enable the Customer Experience Program for the user. Select to automatically disable the Customer Experience Program for the user. The Print Capture Driver is a printer driver that enables users to export content from other programs to SMART Notebook software by using the SMART Notebook Document Writer. Disable the registration of SMART Document Camera drivers if they conflict with existing third-party drivers on the computer. If you choose to install Mixed Reality Tools, SMART Install Manager selects this check box automatically. You re unable to clear it. If you don t enable the plug-in, Internet Explorer Internet browser changes.notebook files extensions to.zip when downloading them. As a result, users are unable to open the files in SMART Notebook software. If you have a security policy restricting the installation of any Internet Explorer ActiveX plug-ins (32-bit operating systems), don t enable the plug-in or the installation might not succeed. When the software first starts, it will ask the user whether he or she wants to participate in the Customer Experience Program. 12

19 C H A P T E R 2 Customizing installation packages Control Procedure Notes SMART Response: Activation Options Registry file SMART Response: Setup Tool SMART Response LE If you re installing SMART Response software in standard, LE, PE, XE or mixed modes, type the path to the activation registry file. Select to enable students to answer questions with SMART Response LE clickers. Contact SMART Support for details. SMART Response PE Select to enable students to answer questions with SMART Response PE clickers. SMART Response XE Select to enable students to answer questions with SMART Response XE clickers. SMART Response/Senteo Select to enable students to answer questions with SMART Response or Senteo clickers. SMART Response VE Select to enable students to answer questions with SMART Response VE Internetenabled devices. 13

20 C H A P T E R 2 Customizing installation packages Control Procedure Notes SMART Notebook SE Select to enable students to answer questions with SMART Notebook SE software in SMART Response CE mode. Multiple SMART Response devices in the same class SMART Response: Optional Settings Start Desktop Menu at log in for all users? File port Secure Base port Certificate file Select to enable students to answer questions with Senteo, SMART Response, SMART Response LE, SMART Response PE or SMART Response XE clickers or SMART Notebook SE software. Select the Include SMART Response VE check box to also enable students to answer questions with SMART Response VE Internet-enabled devices. Select to start SMART Response software when the user logs on. Type the port number for the file data channel. OR Type * to use a random port number for the file data channel. Type the port number for the encrypted data channel. OR Type * to use a random port number for the encrypted data channel. Type the path to the certificate file for SSL digital certificate encryption. OR Click Browse and then browse to and select the certificate file. This control is applicable only if students answer questions with SMART Notebook SE software. The default port is This control is applicable only if students answer questions with SMART Notebook SE software. The default port is This control is applicable only if students answer questions with SMART Notebook SE software. 14

21 C H A P T E R 2 Customizing installation packages Control Procedure Notes SMART Sync Teacher: Administrator Setup Administer class lists using a SMART School file Connect students using SMART Sync Classlist Server Select to administer class lists using a SMART School file, and then type the path to the SMART School file in the File location box or click Browse, and then browse to and select the SMART School file. Select to connect students using SMART Sync Class List Server, and then type the host name or IP address for SMART Sync Class List Server in the Hostname or IP address box. SMART Product Drivers: Optional Settings Enable Tablet PC Support Start SMART Board Tools at logon Start Simple Network Management Protocol (SNMP) Agent Register unsigned drivers Select to use Tablet PC functionality with the SMART Board interactive whiteboard without having to connect a Tablet PC. Select to start SMART Board Tools when the user logs on. Select to enable remote monitoring and control of your SMART products and projectors from a central location using SMART SNMP Agent. Select to enable the registration of unsigned third-party drivers. Before you can specify the path to a SMART School file, you must install SMART Administrator Tools - Classlist Manager, and then use it to create the SMART School file. This property is applicable for the Windows Vista and Windows 7 operating systems. It has no effect on other operating systems. If you enable the registration of unsigned third-party drivers, the installation process could ask users if they trust the makers of the drivers during installation. This can cause issues if you deploy the installation in Silent mode. Therefore, it s best to disable the registration of third-party drivers if you deploy the installation in Silent mode. 15

22 C H A P T E R 2 Customizing installation packages Using third-party tools You can customize SMART software installation packages by creating MST files using a third-party tool, such as Orca database editor, and the Windows Installer properties (see Windows Installer properties and parameters on page 37). 16

23 Chapter 3 Deploying the software Using the command line interface 17 Using third-party imaging or remote management software 19 Activating the software after installation 20 You can deploy installation packages using the command line interface. OR You can deploy installation packages using third-party imaging or remote management software. I I M P OR T A N T Regardless of how you deploy the software, you must choose to install at least one of the software products. Otherwise, the SMART Education Software 2011.msi file doesn t install any of the software products. If you re deploying SMART Product Drivers, the user must restart (Windows XP operating systems) or log off and log back on (Windows Vista and Windows 7 operating systems) after you deploy the software to start the SMART Board Service. In addition, an error message might appear after you deploy the software stating that the SMARTBoardService.exe file could not be found. The user can close this error message. If you want to install language packs, you must do so when you first deploy the software. If you want to install a language pack after you first deploy the software, you must do so using the language pack s individual MSI file. N N OT E You might need to manually activate the software after you deploy it. Using the command line interface Using the command line interface, you can deploy installation packages in many ways, including running commands from the Command Prompt window and including commands in batch script files. 17

24 C H A P T E R 3 Deploying the software g To install SMART software Run the following command if you created an MST file to customize the installation package: msiexec /i "[Path]\SMART Education Software 2011.msi" TRANSFORMS="[MST file]" [Parameter] OR Run the following command if you didn t create an MST file to customize the installation package: msiexec /i "[Path]\SMART Education Software 2011.msi" [Properties] [Parameter] Where [Path] is the path to the SMART Education Software 2011.msi file and MST file. [MST file] is the name of the MST file. [Properties] is a set of properties you can include to customize the installation (see Properties on page 37). [Parameter] is the installation parameter (see Parameters on page 50). g To install the Adobe Flash Player ActiveX control Run the following command: msiexec /i "[Path]\install_flash_player_10_active_x.msi" [Parameter] Where [Path] is the path to the install_flash_player_10_active_x.msi file. [Parameter] is the installation parameter (see Parameters on page 50). g To install the Adobe Flash Player plug-in Run the following command: msiexec /i "[Path]\install_flash_player_10_plugin.msi" [Parameter] Where [Path] is the path to the install_flash_player_10_plugin.msi file. [Parameter] is the installation parameter (see Parameters on page 50). 18

25 C H A P T E R 3 Deploying the software Using third-party imaging or remote management software The following procedure shows how to deploy SMART software using Group Policy-based deployment software. For information on deploying SMART software using your organization s third-party imaging or remote management software, see the software s documentation. N N OT E S This procedure may vary depending on your version of Windows operating system and your system preferences. Ensure your domain controller has Windows Installer 4.5. g To deploy an installation package 1. Copy the MSI file and the MST file to \\[Domain Controller]\NETLOGON, where [Domain Controller] is your domain controller. 2. Open Control Panel, double-click Administrative Tools, and then double-click Active Directory Users and Computers. The Active Directory Users and Computers window appears. 3. Right-click your domain, and then select Properties. The Properties dialog box appears. 4. Click the Group Policy tab, and then click Edit. The Group Policy Object Editor dialog box appears. 5. Browse to and open Computer Configuration\Software Settings. 6. Right-click Software Installation, select New > Package, and then browse to and select the MSI file from step In the Deploy Software section, click Advanced, and then click OK. 8. Click the Modifications tab, click Add, and then browse to and select the MST file from step Click OK to apply the MST file to the MSI file. 19

26 C H A P T E R 3 Deploying the software 10. Close all open windows and dialog boxes. The next time each computer on the domain starts, the computer automatically installs the software in Silent mode with the customizations defined in the MST file. Activating the software after installation There are two situations in which the software doesn t activate completely: Imaging a computer: For the software to activate properly, each computer you install it on must have a unique installation ID. If you use a computer image or clone a hard drive to set up multiple computers, they all have the same installation ID as the original computer, which can cause an activation error. Protecting software for computer configurations: If you use system recovery or protection software, you should activate the software before you lock or freeze the computer for your users. However, if you can t, you must activate the software afterward. Run the activation wizard while connected to the network or complete the following procedure to activate the software on each computer. g To activate SMART software after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid education_bundle --m=[value] --v=1 --a [Optional flags] [Product keys] Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. 20

27 C H A P T E R 3 Deploying the software [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product keys] are one or more software product keys you want to activate. Each product key must be in the following form: --pk [Product key] Where [Product key] is the software product key. g To activate only SMART Classroom Suite Teacher software after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid education_bundle --m=[value] --v=1 --a [Optional flags] --pk [Product key] 21

28 C H A P T E R 3 Deploying the software Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product key] is the software product key. g To activate only SMART Notebook software after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid notebook_10a --uipack notebook_10 --m=[value] --v=1 --a [Optional flags] --pk [Product key] Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. 22

29 C H A P T E R 3 Deploying the software [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product key] is the software product key. g To activate only SMART Notebook Math Tools after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid education_bundle --m=[value] --v=1 --a [Optional flags] --pk [Product key] Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product key] is the software product key. 23

30 C H A P T E R 3 Deploying the software g To activate only Mixed Reality Tools after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid education_bundle --m=[value] --v=1 --a [Optional flags] --pk [Product key] Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product key] is the software product key. g To activate only SMART Response software after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid response_3a --uipack response_3 --m=[value] --v=1 --a [Optional flags] --pk [Product key] Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. 24

31 C H A P T E R 3 Deploying the software [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product key] is the software product key. N N OT E This command is applicable only if you re running SMART Response software in CE mode (students answer questions with SMART Notebook SE software) or VE mode (students answer questions with Internet-enable devices). Instructions for activating all other modes are included in the SMART Response documentation. 25

32 C H A P T E R 3 Deploying the software g To activate only SMART Sync Teacher software after installation Run the following command: "C:\Program Files\Common Files\SMART Technologies\ SMART Product Update\activationwizard.exe" --puid sync_10 --uipack sync_10 --m=[value] --v=1 --a [Optional flags] --pk [Product key] Where [Value] is 4 to run the activation wizard in unattended mode. OR [Value] is 6 to run the activation wizard in user interface mode. [Optional flags] are optional flags you can include to configure the activation wizard. Flag --monitor=[number] --proxy=[host:port] --proxyuser=[user] --proxypassword=[password] --locale=[code] Purpose Specify the monitor to display the activation wizard. Specify the proxy host and port number to use for activation. Specify the proxy user name to use for activation. Specify the proxy password to use for activation. Display the activation wizard user interface in a specific language, where [Code] is your language code. [Product key] is the software product key. 26

33 Chapter 4 Updating the software Using a Windows Installer update installation package (MSI file) 28 Using a Windows Installer patch (MSP file) 29 SMART periodically releases updates to its software. These updates add new features and resolve issues. Go to smarttech.com/software to download the latest installation package. SMART provides updates in two file formats in the installation package: Windows Installer update installation packages (MSI files) Windows Installer patches (MSP files) N N OT E MSP files are available only for select updates as identified on the SMART website. Which file format you use depends on the version of the software currently installed on your computers and the version of the update. If these versions are the same, you can use the MSP file, if available, to install the update. If these versions are different (because, for example, a previous version of the software is installed on your computers), you must first upgrade the software on your computers to the same version as the update using the MSI file and then install the update using the MSP file, if available. After you download an installation package and extract the update files, place the update files in a location on your network that s accessible to all the computers you plan to update. I I M P OR T A N T You cannot roll back an update after installing it on your computers. You must remove the full version of the software using Control Panel or the command line interface (see Removing the software on page 31), and then install the previous version of the software. 27

34 C H A P T E R 4 Updating the software Using a Windows Installer update installation package (MSI file) The command line for running an update using a Windows Installer update installation package varies depending on whether the update is major or minor. N N OT E The SMART website indicates whether an update is major or minor. g To run a major software update using a Windows Installer update installation package Run the following command: msiexec /i "[Path]\[File].msi" [Parameter] Where [Path] is the path to the MSI file. [File] is the name of the MSI file. [Parameter] is the installation parameter (see Parameters on page 50). I I M P OR T A N T Do not include the REINSTALLMODE and REINSTALL properties. g To run a minor software update using a Windows Installer update installation package Run the following command: msiexec /i "[Path]\[File].msi" [Parameter] REINSTALLMODE=vomus REINSTALL=ALL Where [Path] is the path to the MSI file. [File] is the name of the MSI file. [Parameter] is the installation parameter (see Parameters on page 50). 28

35 C H A P T E R 4 Updating the software I I M P OR T A N T You must include the REINSTALLMODE=vomus and REINSTALL=ALL properties for a minor update to succeed. Using a Windows Installer patch (MSP file) g To run a software update using a Windows Installer patch Run the following command: msiexec /p "[Path]\[File].msp" REINSTALLMODE=omus /q Where [Path] is the path to the MSP file. [File] is the name of the MSP file. I I M P OR T A N T You must include the REINSTALLMODE=omus property for a patch to succeed. Do not include any other properties. 29

36

37 Chapter 5 Removing the software Using the command line interface 31 Using third-party imaging or remote management software 36 You can remove SMART software using the command line interface. OR You can remove SMART software using third-party imaging or remote management software. Using the command line interface Using the command line interface, you can remove SMART software in many ways, including running commands from the Command Prompt window and including commands in batch script files. I I M P OR T A N T Only remove the common platform after removing all other SMART software. N N OT E You can remove the software using the individual installation packages (SMART Notebook.msi, SMART Response Software.msi, and so on) if you have the DVD. g To remove all software Run the following command: msiexec /x "[Path]\SMART Education Software 2011.msi" [Parameter] Where [Path] is the path to the SMART Education Software 2011.msi file. [Parameter] is the installation parameter (see Parameters on page 50). 31

38 C H A P T E R 5 Removing the software g To remove SMART Notebook software If you installed SMART Notebook software using the SMART Notebook.msi file, run the following command to remove the software using the installation package: msiexec /x "[Path]\SMART Notebook.msi" [Parameter] Where [Path] is the path to the SMART Notebook.msi file. [Parameter] is the installation parameter (see Parameters on page 50). OR Run the following command to remove the software using the product code: msiexec /x [Product code] [Parameter] Where [Product code] is the product code for the version of SMART Notebook software you re removing, including the braces ( { and } ). Version Product code {3E926B F9-8A30-99B225E1D2E5} {F581DF68-CAE A6CD-705D95D1C756} {F581DF68-CAE A6CD-705D95D1C756} {F581DF68-CAE A6CD-705D95D1C756} {D836B93F D A25839A} {A51CDA36-B81D C9D-B649A0DBF4CD} {5C98A4FE-1F42-4F02-B738-F32886AE5467} {5C98A4FE-1F42-4F02-B738-F32886AE5467} {0A0719F0-AD56-42BA-B68C-EFFC330B6F13} {47E6A509-37B A E9A898D7} 10.7 {9550F8A6-3D B87-F9FE7E01B964} 10.8 {ED0FF410-41B9-441F-B457-4AC81782E8BF} [Parameter] is the installation parameter (see Parameters on page 50). 32

39 C H A P T E R 5 Removing the software g To remove SMART Response software If you installed SMART Notebook software using the SMART Response Software.msi file, run the following command to remove the software using the installation package: msiexec /x "[Path]\SMART Response Software.msi" [Parameter] Where [Path] is the path to the SMART Response Software.msi file. [Parameter] is the installation parameter (see Parameters on page 50). OR Run the following command to remove the software using the product code: msiexec /x [Product code] [Parameter] Where [Product code] is the product code for the version of SMART Response software you re removing, including the braces ( { and } ). Version Product code {BDB1F637-C890-4B86-A5A7-D20D8DBE176B} {CFD7DD74-42F9-4B50-AFCD-1E0B0F5ABBA4} {7A63D2B1-DE99-4DB3-93E7-8FDEDD49E3E3} {D04D1BAC-D63F-498F-B613-FB7BCF2F6C52} {6FFCF813-06AF-468A-AD64-7F9B04DD0EDA} {8B4CE9CA-ECB7-47D1-845E-E1167FFB3F1B} 3.5 {3ABF6865-E84E-4DAB-B730-0EB9E8F37EB1} [Parameter] is the installation parameter (see Parameters on page 50). g To remove SMART Sync Teacher software If you installed SMART Sync Teacher software using the SMART Sync Teacher 2011.msi file, run the following command to remove the software using the installation package: msiexec /x "[Path]\SMART Sync Teacher 2011.msi" [Parameter] 33

40 C H A P T E R 5 Removing the software Where [Path] is the path to the SMART Sync Teacher 2011.msi file. [Parameter] is the installation parameter (see Parameters on page 50). OR Run the following command to remove the software using the product code: msiexec /x [Product code] [Parameter] Where [Product code] is the product code for the version of SMART Sync Teacher software you re removing, including the braces ( { and } ). Version Product code {0BA04E3D-ACE B252-2D126EC0FAAE} {0BA04E3D-ACE B252-2D126EC0FAAE} {96E3501E-D006-4D78-8FD6-C6C00CD8919A} {E721B9EF-DBCA E-93B98A019F1B} {72B E61-47A5-8C75-A8B8C4A44E7A} 10.0 {9D81615E-B B-90CA-1159E2113BE3} 10.0 (chained) {F5F5DBE C-963C-BE6C305A1C5F} [Parameter] is the installation parameter (see Parameters on page 50). g To remove SMART Product Drivers If you installed SMART Product Drivers using the SMART Product Drivers Installer.msi file, run the following command to remove the software using the installation package: msiexec /x "[Path]\SMART Product Drivers Installer.msi" [Parameter] Where [Path] is the path to the SMART Product Drivers Installer.msi file. [Parameter] is the installation parameter (see Parameters on page 50). OR Run the following command to remove the software using the product code: msiexec /x [Product code] [Parameter] 34

41 C H A P T E R 5 Removing the software Where [Product code] is the product code for the version of SMART Product Drivers you re removing, including the braces ( { and } ). Version Product code {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {00C DA-86F7-FDB248A5CDB1} {AA9C DD CDC-0BED C} {984EAE A-B FF165310} {2623A1E3-478A-4F4A-A522-3A3D784A0C9C} {487F1117-8BDE-4518-A AE0410} {333B0B76-FC96-4C51-9AF6-B6EFA15ACE99} { A-967D-47C5-823D-D493C3E0B97C} 10.7 SP1 {4CE6C6E8-0DAD ED-7FB4035BA98B} 10.8 {67E6410C-1E97-4D03-BEC2-8E83323A6BBD} [Parameter] is the installation parameter (see Parameters on page 50). g To remove the common platform If you installed the common platform using the SMART Common Platform.msi file, run the following command to remove the software using the installation package: msiexec /x "[Path]\SMART Common Platform.msi" [Parameter] Where [Path] is the path to the SMART Common Platform.msi file. [Parameter] is the installation parameter (see Parameters on page 50). OR 35

42 C H A P T E R 5 Removing the software Run the following command to remove the common platform using the product code: msiexec /x {0E5DD7A3-BE29-430C-970B-C553F4A58C39} [Parameter] Where [Parameter] is the installation parameter (see Parameters on page 50). Using third-party imaging or remote management software The following procedure shows how to remove SMART software using Windows operating systems Group Policy-based deployment software. For information on removing software using your organization s third-party imaging or remote management software, see the software s documentation. N N OT E This procedure may vary depending on your version of Windows operating system and your system preferences. g To remove a deployed installation package 1. Open Control Panel, double-click Administrative Tools, and then double-click Active Directory Users and Computers. The Active Directory Users and Computers window appears. 2. Right-click your domain, and then select Properties. The Properties dialog box appears. 3. Click the Group Policy tab, and then click Edit. The Group Policy Object Editor dialog box appears. 4. Browse to and open Computer Configuration\Software Settings\ Software Installation. 5. Right-click the software you want to remove, and then select All Tasks > Remove. 6. Select Immediately uninstall the software from users and computers, and then click OK. The next time each computer on the domain starts, the computer automatically removes the software. 36

43 Appendix A Windows Installer properties and parameters Properties 37 Parameters 50 Examples 50 Properties The following are properties for the installation package: Property Allowed values Notes General properties ACTIVATE_ LICENSE INSTALL_ NOTEBOOK NB_PROD_KEY INSTALL_BOARD INSTALL_ RESPONSE 1 (default): Register the product keys and automatically activate the software. [Empty string]: Register the product keys but don t automatically activate the software. 1: Install SMART Notebook software. [String]: The 22-character product key for SMART Notebook software you received from SMART. 1: Install SMART Product Drivers. You must include the product key properties for the software you are installing for this property to work. For mass activation information, see Activating the software after installation on page 20. This property automatically populates the Product Key box in the activation wizard if you choose not to include the ACTIVATE_LICENSE property. 1: Install SMART Response software. If you include the INSTALL_ RESPONSE property, Windows Installer installs SMART Notebook software even if you don t include the INSTALL_NOTEBOOK property. 37

44 A P P E N D I X A Windows Installer properties and parameters Property Allowed values Notes RESP_PROD_ KEY ENABLE_MATH_ TRIAL MATH_PROD_ KEY ENABLE_MR_ TRIAL MIXED_PROD_ KEY INSTALL_SYNC SYNC_PROD_ KEY INSTALL_ CLASSSUITE [String]: The 22-character product key for SMART Response software you received from SMART if students use SMART Notebook SE software or SMART Response VE Internetenabled devices to answer questions. 1: Install SMART Notebook Math Tools. [String]: The 22-character product key for SMART Notebook Math Tools you received from SMART. This property automatically populates the Product Key box in the activation wizard if you choose not to include the ACTIVATE_LICENSE property. If you include the ENABLE_MATH_ TRIAL property, Windows Installer installs SMART Notebook software even if you don t include the INSTALL_NOTEBOOK property. This property automatically populates the Product Key box in the activation wizard if you choose not to include the ACTIVATE_LICENSE property. 1: Install Mixed Reality Tools. If you include the ENABLE_MR_ TRIAL property, Windows Installer installs SMART Notebook software even if you don t include the INSTALL_NOTEBOOK property. [String]: The 22-character product key for Mixed Reality Tools you received from SMART. 1: Install SMART Sync Teacher software. [String]: The 22-character product key for SMART Sync Teacher software you received from SMART. 1: Install the SMART Classroom Suite Teacher software components: SMART Notebook software SMART Product Drivers SMART Response software SMART Sync Teacher software [Empty string]: Don t install the SMART Classroom Suite Teacher software components. This property automatically populates the Product Key box in the activation wizard if you choose not to include the ACTIVATE_LICENSE property. This property automatically populates the Product Key box in the activation wizard if you choose not to include the ACTIVATE_LICENSE property. 38

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