Asset Management. Lee Ehinger AAC Meeting March 24, opinGTA Your Opinion Counts GTA-3233 Consolidated Service Desk

Transcription

1 Asset Management Lee Ehinger AAC Meeting March 24, GTA-3233 Consolidated Service Desk opinGTA Your Opinion Counts Georgia Technology Authority

2 What is Asset Management? A Service Management Discipline to track assets through lifecycle Physical Assets Mainframe servers Midrange Servers Application Backup Utility Infrastructure Devices SAN Network Devices Tape Expansion Units Disk Storage UPS Logical Servers LPARS Instances Virtual Servers End User Computing Intelligent Devices Network Printers Software License Entitlement 2 Georgia Technology Authority Follow Asset through Lifecycle Original Purchase Installation Lifetime Tracking for Location(s) Ownership Usage Financials - TUAM Change Process via OrderNow Maximo GSMRT Refresh IMAC/Service Desk Break Fix Where NADC Campus and Remote Locations

3 Focus Areas Processes Many processes performed manually Dual ticketing from Help Desk Midrange Server Updates Data Reconciliation Maximo - TUAM - GSMRT inconsistent data reporting Primary User to Asset assignment Agency information updates Locations Cost Codes User Updates Employee/Contractor Information Action list developed with GTA 3 Georgia Technology Authority

4 Data Improvements DATA Reconciliation / Validation on going based on Maximo records Primary User to Asset Association Cleanup Unknown Agency Cleanup People Table new employee on-boards, exited employee New Assets /Groupwise tool to confirm User ID Last Logon Next Steps Automated Data Feed evaluation DDM- data Automated scan data TUAM- Billing data IBM Global Finance (Tie of asset to leasing data) Determine & implement any further process improvements Process Improvements IMAC Change Management Audit Checkpoints Agency focal data review for person assignment, cost code ACT Data Collection 4 Georgia Technology Authority

5 ACT Data Collection EUC Asset Collection Tool (ACT) Registration Screen for each EUC device collects: Primary User Name and Office Address Asset Tag Takes approximately 2 minutes to complete Targeted Roll Out for Assets Missing Primary User or Asset Tag End Users and Agency Leads will receive notes with detailed instructions prior to rollout Future use to verify information from all assets Data will be used as checkpoint to validate IMAC reporting 5 Georgia Technology Authority

6 ACT Data Validation Tool Screen 6 Georgia Technology Authority

7 ACT Tool Instructions 7 Georgia Technology Authority

8 ACT Tool Instructions 8 Georgia Technology Authority

9 Next Steps Service Catalog Requests Employee OnBoarding and Separations Software Entitlement Reporting improvements GSMRT Process enhancements Review tool Data enhancements Process checkpoints established 9 Georgia Technology Authority

10 Questions 10 Georgia Technology Authority

11 Backup information 11 Georgia Technology Authority

12 Hardware Asset Life Cycle Receiving Recorded Including Add New Asset To Maximo Asset Purchased & Delivered Update Asset Data in Maximo Multiple Changes Over Asset Lifetime Request for Service / Change to Asset New Asset Placed in Service Replace with New Asset Asset is no longer usable Dispose of Old Asset 12 Georgia Technology Authority

13 Asset Update Processes RFS Order Now Purchasing Order Now Service Request Service Desk Request Receiving including Add new asset to Maximo IMAC or Change Mgt Service Request Modify Existing Device IMAC/Change Mgt Process including Asset Data Update Build Device Change Mgt/IMAC Process Including Asset Data Update Asset Data Maximo Refresh or Refresh on Fail Decommission Existing Device Change Mgt/IMAC Process Including Asset Data Update Improved Business Intelligence Incident Management Configuration Management 13 Georgia Technology Authority Install New Device Change Mgt/IMAC Process Including Asset Data Update Dispose of Old Device

14 Software Entitlement Process SOG Purchase Software SOG Order Now Software Entitlement IBM IMAC SR Software Entitlement IBM SOG Original Software Entitlement Data SWCM (Software Contract Manager) Asset Management DELL IBM Deskside Software Scans TAD4D (Server Scan tool) BRAVO (IBM installed software collection) TRAILS (IBM software recon tool) Agency Exception Process SOG Missing Original Software Entitlement Data SOG Missing New Software Entitlement Data Reports for Agency Review, EUC refresh 14 Georgia Technology Authority

15 Asset Management Universe Process Purchasing Account Finance & Billing Server and Mainframe Incident/Problem & Change Management Employee/ Contractor OnBoarding & Separations New Agencies IGF Configuration Mgt Asset Management Refresh End User Computing Software License Entitlement, enterprise wide licensing New Locations New Cost Centers Reporting IMAC & Help Desk Spare Machine Utilization Cost Center For Every Device Purchased Asset Moves 15 Georgia Technology Authority End User Name For Every Device Purchased

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