A Guide to Gartner Solutions

Transcription

1 A Guide to Gartner Solutions

2 Why research and advisory services? The world is changing, and the stakes are high and you still have to make decisions every day. It s difficult to stay on top of every technology trend in every market, industry and geography. Research and advisory services put the larger perspective of a very complex world at your fingertips so you can make informed decisions fast. Why Gartner? Gartner is the IT professional s best first source for addressing virtually any IT issue. World-class, objective insight, rapid access to that insight, and an extremely low cost compared to the ROI and other alternatives, help ensure that you and your organization are highly successful. Our 730 seasoned expert analysts cover 1,300 topics across IT. They are based in 26 countries, speak 47 languages and have an average of 12 years experience in their specific field. No one comes close to our breadth and depth of expertise, or our wide range of solutions. We draw our insights from a critical fact base not available anywhere else: interactions with 10,000 distinct client organizations worldwide, 274,000 one-on-one annual client interactions and 12,000 vendor briefings each year. Addressing issues every day with both users and providers gives us a unique view into what s working, what s not, where markets are going and what it all means to you and your enterprise. Our rigorous, systematic research process and proven methodologies are the foundation for high-quality, unbiased insight that is pragmatic, actionable and available 24/7 to help you be nimble in a dynamic world. We organize our research and our solutions around each client s role so you can get what you need fast. Our insight addresses your most critical initiatives, saves you thousands (or millions) of dollars on purchase decisions and operational activities, and helps you and your team excel.

3 The research and insight you need delivered your way. We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Leverage proprietary tools and templates to save time. Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Certain industries have drivers and forces so unique that they demand an industry-specific lens. We can provide you the signature Gartner breadth and depth in a variety of verticals, including: Banking & Investment Services Education Energy & Utilities Government: Federal, State and Local Healthcare Providers Insurance: P&C, Life & Annuities and Healthcare Payers Manufacturing Media Retail Attend Gartner events to climb a learning curve quickly and keep your skills sharp. Gartner understands that in order to be successful, you need advice in context, tailored to your role. Whatever your role, we ve got you covered. IT professionals are under more pressure than ever to make quantifiable business contributions. Every role in IT contributes to those goals in specific ways from strategy and planning, to measuring outcomes. 1

4 Solutions for CIOs IT S TIME TO REIMAGINE IT IT needs to change and CIOs know it. Last year, half of all the CIOs we surveyed believed that IT would have to change when the economy began recovering. Now that the recovery is under way, CIOs are beginning to reimagine IT and what it can do for the business with innovation and growth back on the horizon and new technologies changing the resource game. This reimagining is not optional it s a must. New lighter-weight technologies and IT models are already changing the resource requirements of IT operations. The good news? This enables IT leadership to focus more on growth and strategic impact. The 2011 Gartner Executive Programs CIO Survey ranked CIOs top 10 business strategies: Increasing enterprise growth Attracting and retaining new customers Reducing enterprise costs Creating new products or services (innovation) Improving business processes 2 Implementing and updating business applications Improving the technical infrastructure Improving enterprise efficiency Improving operations Improving business continuity, risk and security Gartner Executive Programs: Lead today to reposition IT for the future Get the tools and knowledge you need to deliver exceptional business results for your organization. Through service delivery in your context, unique insight into the CIO role, and an unparalleled CIO network, member CIOs gain fresh perspective on the issues and opportunities most important to them. As a trusted advisor and sounding board, your executive partner ensures you get the best Gartner has to offer and accelerates your progress in becoming an outstanding leader.

5 DELIVER EXCEPTIONAL RESULTS FOR YOUR ENTERPRISE With Gartner Executive Programs, you get the insight you need to deliver on your agenda. Service delivery in your context A structured relationship with a team of service delivery professionals your single point of access into Gartner Unique insight into the CIO role Inquiry with world-class Gartner analysts All CIO-focused Gartner content, based on a member-driven research agenda An unparalleled CIO community A global network of 4,000 CIOs Local events and VIP attendance at a Gartner Symposium/ITxpo LEAD WITH CONFIDENCE With Executive Programs, you can be certain that you are making the best possible decisions for your enterprise. Backed by CIO experts who work with 4,000 of your peers each year, you will have the confidence to lead your team and to increase the contribution you make to your enterprise s success. Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessments CIO Scorecard Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo CIO Leadership Forum CIOs see business results and business knowledge as their primary sources of success and influence Sources of CIO success Business results Business knowledge C-level relationships Business relationships IT knowledge IT relationships Authority as CIO Vendor relationships Average weighted importance on a ratio scale 3

6 Solutions for Application Professionals Applications leaders directly impact how well an organization operates and competes. But while the size and complexity of the applications portfolio and the number of projects in play at any given time continue to grow, the expected payback period for these investments continues to shrink. So it s no surprise that applications leaders are under more pressure than ever to deliver maximum results with minimal risk in the shortest time possible. And with so many delivery options to choose from, it can be hard to be sure you re getting the best deals. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS SOA and Application Architecture To what extent can your applications evolve, or is rigidity getting in your way? How competent is your team in modern application and service design? How will your development methodologies need to change? ERP How well do your current solutions support end-to-end processes? Which sourcing options are best for you (e.g., SaaS, on-premise, open source, BPO)? How do you match your vendors road maps to your enterprise s needs? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Application Development Application Governance Application Integration Application Overhaul CRM Customer Experience Management Master Data Management Microsoft Windows 7 and Office Portal Strategy Supply Chain Management 4

7 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. STRATEGIZE REVIEW INNOVATE EVALUATE EXECUTE We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Application Organizations Application Development Scorecard Application Development & Support Scorecard Application Support Scorecard ERP Application Support Scorecard Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo Application Architecture, Development & Integration Summit Portals, Content & Collaboration Summit Customer 360 Summit Master Data Management Summit 5

8 Solutions for Business Intelligence & Information Management Professionals There s a revolution under way in the strategic application of information to drive business performance, but obstacles still abound: inconsistent or lackluster stakeholder support; disconnected technical environments; poor data integrity, quality and consistency; skill gaps; and low levels of user adoption, to name just a few. To meet these challenges, BI&IM leaders will have to develop new organizations and applications and new leadership skills. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Business Intelligence Competency Center How do you align business intelligence investments with clear business objectives? How do you establish clear and consistent enterprise metrics and standards? How do you develop and enforce a consistent governance framework? Enterprise Social Software How do you organize, staff and govern your social software and collaboration initiatives? How do you identify new opportunities for cost/value improvements? How do you drive and measure user adoption of collaborative technologies? Data Management and Integration Maturity How do you justify data management and integration investments and communicate their value? How do you measure data efficiency, effectiveness and quality? How do you drive continuous improvement in data quality? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Corporate Performance Management Information Governance SharePoint for ECM 6

9 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. USE VISION OPERATE PLAN BUSINESS OBJECTIVES BUILD We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Business Intelligence & Information Management Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo Business Intelligence Summit Portals, Content & Collaboration Summit Master Data Management Summit 7

10 Solutions for Business Process Improvement Professionals Process-centric organizations treat business processes as assets to be valued and exploited in their own right, using disciplined methodologies, ongoing performance measurement and software tools to transform the way the enterprise competes. But making the shift to a process-driven enterprise has far-reaching effects on organizational structure, governance models, skill requirements and operational processes, and no two organizations will approach these challenges in quite the same way. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Business Process Management (BPM) Program How do you build a compelling business case for BPM? How do you prioritize process improvement opportunities? How do you manage organizational resistance to process change? BPM Technology and Tools Which BPM tools and services will enable you to achieve your business objectives? Which BPM tools and services align with your BPM maturity level? 8

11 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. CHAMPION OPTIMIZE IMPLEMENT ANALYZE COMMUNICATE DESIGN We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Process-Driven Organizations CIO Scorecard Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo Business Process Management Summit Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. 9

12 Solutions for Enterprise Architecture Professionals Enterprise architects mobilize technology solutions to drive long-term competitive advantage, but clients tell us it can be hard to plan strategically amid day-to-day pressures. And just when they thought they had it all figured out, new technologies and user requirements keep changing the game. Enterprise architects need to add flexibility and agility to their architectures without losing sight of their vision or control of their costs. Most importantly, they need to maintain the active support of key stakeholders for their longterm vision. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Enterprise Architecture Program How do you translate EA benefits into simple business language? How do you construct comprehensive performance measurement frameworks? How do your metrics differ for run-, grow- and transform-oriented investments? IT Cost Optimization How do you balance short-term cost pressures with long-term strategic investment? How do you identify and prioritize opportunities for cost optimization? How accurately can you predict future capacity requirements? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Enterprise Architecture Stakeholder Engagement Strategic Planning 10

13 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. STRATEGIZE GOVERN ARCHITECT LEAD COMMUNICATE We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Enterprise Personality Assessment Maturity Assessment for Enterprise Architecture CIO Scorecard Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo Enterprise Architecture Summit Enterprise Architecture Foundation Seminars 11

14 Solutions for IT Infrastructure & Operations Professionals IT infrastructure and operations leaders are under constant pressure to shift from a technical to a more customer-, process- and service-centric orientation. But with the infrastructure and its operation consuming the lion s share of the IT budget, cost and service quality are inevitably how they are judged. Legacy systems constrain the enterprise, critical skill gaps loom, and new energy challenges emerge every day. And with so many options to choose from, it can be hard to be sure you re getting the best deals. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Data Center Modernization and Consolidation How do you simultaneously reduce I&O costs and modernize your infrastructure? How do you plan, justify and manage your IT modernization investments? With so many opportunities to choose from, how do you prioritize your IT modernization projects? ITIL and Process Improvement How mature are your current IT processes? How do you decide which processes to focus on in what order? How aligned are your process improvement projects with enterprise BPI objectives? Virtualization How will alternative delivery models factor into your plans? How will your operational and management processes need to change? How will you manage the security risks associated with virtualization? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Cloud Computing Mobile Enterprise Strategy VoIP, Unified Communications and Collaboration 12

15 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. OPTIMIZE STRATEGIZE PLAN/BUILD DELIVER IT SERVICES We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Infrastructure & Operations Server Evaluation V6 Infrastructure & Operations Scorecard Green ICT Scorecard Enterprise Computing Scorecards End-User Computing Scorecards Voice & Data Network Scorecards Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo IT Infrastructure, Operations & Management Summit Data Center Conference 13

16 Solutions for Program & Portfolio Management Professionals It used to be enough to bring projects in on time and on budget. Now program and portfolio management leaders are being challenged to manage IT projects as a portfolio of financial investments, with the same level of analytical rigor and a view toward total return. To maximize those returns, three disciplines project management, program management and portfolio management must coordinate seamlessly, each requiring different skills at different stages. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS PMO How do you demonstrate the value of your PMO? What new roles and skills will you need to develop or recruit? How readily does your organization adapt to new processes? IT Governance How do you align IT investments and processes to deliver desired business outcomes? How do you prioritize initiatives, projects and programs? How do you define the decisions to be governed, at what level and by whom? 14

17 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. EVOLVE DEFINE EVALUATE SELECT COMMUNICATE EXECUTE We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Enterprise Personality Assessment PMO Scorecard Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo PPM & IT Governance Summit Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. 15

18 Solutions for Security & Risk Management Professionals Enterprises want robust security, but they also want agility, flexibility and mobility. Security and risk management is an ongoing struggle with people who want to embarrass your enterprise or hurt it competitively. But between you and your partners, opportunities for failure are rampant and new risks emerge every day. And with shifting regulatory landscapes and immature technologies, it s hard not to feel vulnerable. You can t eliminate risk, but you can manage it more effectively. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Identity and Access Management (IAM) How do you maintain a long-term vision while addressing short-term demands? What new trends, technologies and user demands will impact you the most? What are the most effective technologies, standards and processes for IAM? Information Security Program Management How do you establish clear accountabilities for information security? How do you align security policy and controls with business needs? How do you prepare your security architecture for multiple business scenarios? IT Risk Management How well is the value of risk management understood across your organization? How robust are your risk assessments? How do you address cultural resistance to acknowledging accountability for risk? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Business Continuity Management Compliance Infrastructure, Application and Data Protection 16

19 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. RUN PLAN GOVERN BUILD We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics Gartner IT Key Metrics Data Security Program Assessing Initial Objectives IT Security Scorecard Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo Security & Risk Management Summit Identity & Access Management Summit 17

20 Solutions for Sourcing & Vendor Relationships Professionals Strategic sourcing isn t a project, it s a discipline. But many organizations still make ad hoc sourcing decisions as tactical reactions to immediate pressures, often based on loosely defined strategies and incomplete data. As a result, costs run over, service quality is compromised, and user satisfaction suffers (along with the sourcing organization s credibility with key stakeholders). And as service, delivery and pricing options multiply, it s hard to be sure you re getting the best deals, or the most from your strategic relationships. Gartner delivers the insight you need to lead with confidence. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Vendor Management How well do you manage your vendor relationships as strategic assets? How consistent are your standards and processes for managing IT vendors? How clearly are vendor management roles and responsibilities defined? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Negotiating Vendor Contracts Outsourcing How do you determine which geographies present the best fit for your needs? How do you gauge and manage the risks unique to a given geography? How do you maximize service quality not under your direct control? 18

21 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We understand what you do on a daily basis, and we can provide insight at every phase. MANAGE PLAN GOVERN IMPLEMENT We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. Gartner Business Wizard just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role week-long access to 10 popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Analyst-generated toolkits Case studies and best practices Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Measure success with our benchmark analytics, scorecards, maturity models, assessments and diagnostic tools. Gartner Benchmark Analytics (including price benchmarking) Gartner IT Key Metrics Data IT Procurement Maturity Assessment IT Services Sourcing Strategy Assessment Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Industry Picks month-long access to selected industry-specific documents Get more information on key initiatives for your role on your Gartner for IT Leaders Web portal. Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Gartner Symposium/ITxpo Outsourcing & Vendor Management Summit IT Financial, Procurement & Asset Management Summit 19

22 Solutions for Supply Chain Professionals The supply chain has emerged as a key source of competitive advantage for leading companies. As a result, supply chain executives must orchestrate a supply chain strategy that drives profitable growth and enables product innovation. But achieving this goal is not easy, given unstable raw materials costs, volatile demand patterns and rampant supply risks that require visibility and agility throughout the supply chain. We can work with you to develop processes and select technologies to maximize the performance of your supply chain. We draw on best practices from a diverse group of global supply chain leaders to identify the most effective improvement projects for your unique business environment. We can help you to build, manage and transform your global supply chain. Based on our daily interactions with your peers, Gartner analysts identify the most prominent key initiatives for each role. We then gather and organize our most relevant research on each one to provide you with exactly what you need to be successful. KEY INITIATIVES AND KEY CONCERNS Demand Management How do you more accurately predict upcoming shifts in demand? How does forecast governance help you reduce biases and errors? How do you reduce data latency to support real-time decision making? Sales and Operations Planning How do you align your S&OP processes and incentives to drive revenue? How do you measure S&OP productivity and improvements? How do you avoid common pitfalls in implementing S&OP strategies? LEARN MORE Other key initiatives we ve identified as common to clients in this role: Global Manufacturing Strategy Inventory Optimization Logistics Management Sourcing and Procurement Excellence Sustainability Supply Chain Risk Management How do you get visibility into the full range of risks that threaten your supply chain? How do you accurately assess their potential impact? How do you use performance-based incentives to mitigate your exposures? 20

23 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY We offer solutions to match your needs. You can consume Gartner resources in a variety of ways, and combine our offerings to meet the unique demands of your circumstances: Read research that applies to your initiatives, your vendors, your technologies and access actionable insight and advice 24/7. My Gartner customizable home page Supply chain analyst picks week-long access to popular documents Complimentary webinars Leverage proprietary tools and templates to save time. Supply Chain Top 25 learn from the leaders in supply chain excellence Case studies and best practices Hierarchy of Supply Chain Metrics Analyst-generated toolkits Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Gartner Peer Connect our exclusive 10,000-client network Engage our expert analysts as active, problem-solving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Inquiry privileges Access an industry-specific focus providing the signature Gartner breadth and depth of insight and advice in a variety of verticals. Consumer Cross-Industry Healthcare Industrial Sustainability Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Supply Chain Executive Conference Get more information on key initiatives for your industry on the appropriate supply chain Web portal. 21

24 Burton IT1 Solutions for IT Technical Architects & Engineers Technical architects and engineers are responsible for the structure, planning and design of key initiatives with many challenged to keep pace with rapidly changing technologies and markets in order to assess alternatives. They are also under pressure to execute initiatives efficiently and without costly mistakes. Burton IT1 provides broad access for technical architects and engineers seeking in-depth research and decision support tools to assess and design solutions. The research is written on a deep and technical level needed for a technologist to understand the complexities related to a specific technology. Our research also includes a Reference Architecture a detailed, interactive decision-making framework built on the research and designed to guide architecture decisions and strategy. Burton IT1 focuses on seven key research areas that are based on the issues facing technical architects and engineers. KEY RESEARCH AREAS Application Platform Core strategies to improve application quality and reliability, while reducing costs and accelerating time to value Collaboration and Content Actionable guidance on leveraging enterprise content, tools and infrastructure to support effective business collaboration Data Center Insights on building and operating reliable, cost-efficient data centers while addressing emerging challenges and trends Data Management Detailed practices, architectures and tools to define, integrate and manage data assets across the enterprise Identity and Privacy Hands-on strategies to streamline access to enterprise assets without putting sensitive data at risk Network and Telecom Informed strategies to manage the convergence of voice, video and data while enabling the enterprise to do business anytime, from anywhere Security and Risk Management Detailed, practical wisdom to help you protect enterprise assets wherever they reside, without inhibiting enterprise agility Burton Group, the leading provider of practical, in-depth advice for technical architects and engineers, was acquired by Gartner, Inc. 22

25 THE RESEARCH AND INSIGHT YOU NEED DELIVERED YOUR WAY Burton IT1 will help you assess and architect solutions: Read research to access actionable insight and advice 24/7. Leverage proprietary tools and templates to save time. Reference Architecture framework Architecture templates, typical requirements, evaluation criteria, architecture options and decision logic Network with peers to share ideas, avoid common pitfalls and compare notes in an environment where knowledge is king. Telebriefings Engage our expert analysts and consultants as active, problemsolving partners, whether it s to answer a quick question or get to the bottom of an ongoing challenge. Attend Gartner events to climb a learning curve quickly and keep your skills sharp (see events calendar on page 27). Catalyst Conference Get more information on the Burton IT1 Web portal to help you develop a technology architecture and implementation strategy for your key initiatives. 23

26 Gartner Industry Advisory Services an industry-focused research formula for better business outcomes Gartner can help you stay out in front of your competitors by understanding what others are doing and why. Instead of simply reacting to internal requests, you ll have the insight and credibility to confidently recommend technology solutions that lead industry advances. Too many companies still look at technology as simply a cost of doing business, rather than a driver of growth. Gartner Industry Advisory Services is a tool for powering your technology to strengthen competitive position, increase growth, improve margins and ensure regulatory compliance. In addition to written research through your My Gartner customizable home page, you have a variety of opportunities to engage and interact with us, including: Direct contact with industry analysts and support specialists Opportunities to interact with industry peers and leverage a strong and growing peer network A proactive partnership with an assigned industry analyst, including quarterly check-ins on priorities and results (Advisor Gold level) Gartner Consulting solutions/engagements (also includes Government, Healthcare and Telecom) Industry Advisory Services subscriptions are currently available in the following industries: Banking & Investment Services Energy & Utilities Insurance Manufacturing Media Retail End-user Industry Advisory Services clients receive access to content and expertise focused on their specific industry, in addition to role-specific content and technology fundamentals. 24

27 Gartner methodologies the tools behind the insight A tested set of research practices, procedures and rules used to collect and analyze information, so you can formulate plans or make difficult business decisions. HYPE CYCLES Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Hype Cycles help you: Separate hype from the real drivers of a technology s commercial promise Reduce the risk of your technology investment decisions Compare your understanding of a technology s business value with the objectivity of experienced IT analysts MAGIC QUADRANTS Gartner Magic Quadrants are a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market s competitors. By applying a graphical treatment (Challengers, Niche Players, Leaders, Visionaries) and a uniform set of evaluation criteria, they quickly help you digest how well technology providers are executing against their stated vision. Magic Quadrants help you: Get quickly educated about a market s competing technology providers and their ability to deliver on what end users require today and in the future Understand how a market s technology providers are competitively positioned and the strategies they are using to compete for end-user business Compare a technology provider s strengths and challenges with your specific needs MARKETSCOPES Both emerging and mature markets present challenges when it comes to assessing providers. For new markets, competitive positioning is less useful; in mature markets, differentiators are more difficult to discern. A MarketScope rates the market itself and helps you evaluate its participating technology providers against the Gartner vision for that market. MarketScopes help you: Manage the risk of investing in both emerging and mature markets, and what level of promise their future holds Support the argument for allowing an emerging market to further evolve before you invest, or support decisions to retire your investments in solutions that have matured Understand how technology providers in both market types are performing and which criteria play a key role in their survival 25

28 Gartner methodologies the tools behind the insight VENDOR RATINGS Gartner Vendor Ratings assess all the different aspects of a technology provider, such as its strategy, organization, products, technology, marketing, financials and support. These ratings are periodically revised to reflect changes in assessment when a significant internal or external event directly affects the provider. Vendor Ratings help you: Support your decisions in a continuing provider relationship or contract renewal opportunity Manage the risk of your provider portfolio while you keep an eye on up-and-coming players and potential alternate providers Understand how providers are competing and performing, how they are delivering against their vision and strategy, and how they are set up to survive in the long term MARKET FORECASTS Gartner Market Forecasts use primary surveys, inquiry analysis and secondary sources to help you fully understand a market s future spending pattern. We analyze supply and demand, comparing technology investment trends in the provider community with the spending trends of end users. Gartner forecasts provide two years of history while peering five years into the future. Market Forecasts help you: Understand the market opportunity for IT products and services Differentiate which market opportunities are emerging, maturing or declining Base your business plans and strategies on fact, not conjecture MARKET SHARE ANALYSIS Through Gartner Market Share methodology, clients see how share is allocated among 400 technology providers in 37 key markets. Our detailed analysis of how provider revenue is allocated reveals what types of solutions are succeeding, which are trailing and where opportunities exist for providers to take additional share. Our approach to Market Share Analysis combines primary surveys and vendor briefings with secondary research such as public financial disclosures, industry trade association material and government statistics. Market Share Analysis helps you: Understand where and how you can take advantage of shifts in market share, both now and in the future Identify markets where providers have opportunity to take additional market share Understand how leading providers are competing for market share 26

29 Gartner Events Calendar 2011 FIND THE EVENT THAT S RIGHT FOR YOU. Gartner is the leading provider of events for IT professionals. From our flagship event Symposium/ITxpo, to Summits focused on specific technologies and industries, to experiential workshop-style Seminars affording in-depth learning in a classroom setting, to interactive Webinars and half-day Local Briefings our events distill the latest Gartner research into applicable insight and advice, and provide you the opportunity to learn, contribute and network. This data is accurate as of March 2, 2011 and is subject to change. SYMPOSIUM/ITXPO The World s Most Important Gathering of CIOs and Senior IT Executives Symposium/ITxpo August Cape Town, South Africa Symposium/ITxpo October 3 5 Tokyo, Japan Symposium/ITxpo October Orlando, FL Global Symposium/ITxpo October Sao Paulo, Brazil Symposium/ITxpo November 7 10 Barcelona, Spain Symposium/ITxpo November Gold Coast, Australia Symposium/ITxpo November Mumbai, India CONFERENCES Gartner conferences focus on specific topics, technologies and industries that are top-of-mind. CIO Leadership Forum March Phoenix, AZ Portals, Content & Collaboration Summit March Los Angeles, CA Customer 360 Summit March 30 April 1 Los Angeles, CA Business Process Management Summit April Baltimore, MD Business Intelligence Summit May 2 4 Los Angeles, CA Master Data Management Summit May 4 6 Los Angeles, CA Supply Chain Executive Conference June 1 3 Scottsdale, AZ IT Infrastructure, Operations & Management Summit June Orlando, FL North America PPM & IT Governance Summit June San Diego, CA Enterprise Architecture Summit June San Diego, CA Security & Risk Management Summit June National Harbor, MD Catalyst Conference July San Diego, CA Outsourcing & Vendor Management Summit September Orlando, FL IT Financial, Procurement & Asset Management Summit September Orlando, FL Identity & Access Management Summit November San Diego, CA Application Architecture, Development & Integration Summit November 29 December 1 Las Vegas, NV Data Center Conference December 5 8 Las Vegas, NV Visit gartner.com/events for a full listing of our global events or call