Why Choose TeamDynamix?

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1 Why Choose TeamDynamix? The Leader in Project, Portfolio and Service Management Software in Higher Education. Barry University Barnard College Columbus State Community College Florida State University Franklin University Iowa State University Johnson County Community College McGill University Milwaukee Area Technical College TheOhioState University Fisher College of Business Stephen F. Austin State University 1. Higher Education Institutions Succeed With TeamDynamix By choosing TeamDynamix, Colleges and Universities become part of an exclusive community of the most successful and respected institutions in the world, all working to improve their Project Portfolio Management (PPM) and IT Service Management (ITSM) capabilities. Atop of TeamDynamix highly experienced staff members, Higher Education institutions benefit from sharing knowledge and best practices with hundreds of peer Colleges and Universities throughout North America, whom actively collaborate during and postimplementation. SyracuseUniversity University Central Missouri- University of Colorado at Boulder University of Idaho University of Massachussets University of New Hampshire University of North Texas University of Regina University of Texas San Antonio Virginia Tech Xavier Univeristy TeamDynamix is the only PPM and ITSM software provider who staffs resources trained exclusively within Higher Education to launch and evolve successful work management processes. The client list on the left represents a brief sampling of peer institutions who currently utilize TeamDynamix software solutions. This list shows that TeamDynamix is not specific to one breed of institution, but rather, all institutions fit TeamDynamix platform regardless of size, composition, maturity level or demographic. Colleges and Universities who select TeamDynamix PPM and ITSM software solutions succeed. TeamDynamix Understands Your Business! 2. Analysts Who Are Higher Education PPM & ITSM Experts TeamDynamix Analysts and Implementation Consultants, with an average of 15 years experience implementing project, portfolio and service management solutions within the Higher Education space, coach and guide institutions throughout the partnership with TeamDynamix to achieve maximum work management efficiency. Key benefits from the TeamDynamix Analysts: 1. Certified knowledge base encompassing Higher Education PPM and ITSM processes and implementation practices such as PPM Methodologies, Demand Management, Resource Management, Project Management, Financial Management, ITSM/ ITIL, Change Management and Application Management 2. Professional mentoring and guidance 3. A wealth of contextual experience to ensure successful implementations 4. Higher Education expertise in governance-related processes and organizational change 5. Ongoing consulting and guidance to help your institution s PPM and Service Desk capabilities mature and evolve to meet objectives TeamDynamix has consistently exceeded our expectations as we have rolled the product out across campus. We could not have asked for a better experience and look forward to working together in the future. -Sandra Warner, Director, Administrative Computing Services and Deputy CIO for JCCC

2 page 2 3. Reach Your Maturity Goals Faster with a Higher Education Specific Implementation Model TeamDynamix is the only software provider that can save you months, if not years, in reaching your maturity and institutional goals. No matter the size, needs or institutional objectives, TeamDynamix deploys configuration tactics to serve as a time-saving starting point for implementation. As the leader in Higher Education specific PPM and ITSM software, TeamDynamix brings a unique mix of industry best practices and methods that are most helpful to our College and University partners. Implementation consists of a rigorous, personalized approach in which TeamDynamix Analysts work closely with teams to quickly build an environment that fits your institution. Due to the nature of Higher Education, in which sharing and openness is a cultural mainstay, TeamDynamix is able to share other clients existing configurations to accelerate implementation efforts by providing a roadmap that shows a direction without the obvious risks of a pre-configured template. TeamDynamix software and services enable teams to focus on meeting objectives, funding IT, building organizational maturity, adapting to change and driving innovation. TeamDynamix allows IT leadership to prioritize projects objectively, align IT with strategic objectives and access detailed reporting across projects, tickets and resources across the organization. To date, TeamDynamix implementation teams have successfully completed hundreds of Higher Education specific implementations, catering detailed, industry specific knowledge to each institution. TeamDynamix implementation specialists work one-on-one with Colleges and Universities to deliver per the institutions timeframe and maturity level. 4. Fully Integrated PPM + ITSM Solutions = 360 Degree View of IT s Ecosystem = Optimum Decision Making TeamDynamix world class PPM and ITSM software is a fully integrated solution combining Project, Operational/Change and Ticketing work into a seamless, collaborative and accessible interface. Gaining transparency into projects as well as the ticket solution, which is used to track help desk and/or operational smaller-than-a-project work, provides a holistic picture of IT s workload, priorities and performance. The days of working within duplicate systems can effectively be eliminated through use of a single user interface within TeamDynamix software. The ability to report on essentially any field on a ticket helps in so many ways. The time tracking makes it really easy for our staff to report the time and update tickets at the same time and helps the department with the annual charge backs to justify the work our office provides to the campus. Getting tickets and projects in one complete package has been a real positive improvement for our environment -Melissa Jones, Technology Development Manager at University of Central Missouri 5. Colleges and Universities Drive the Development of TeamDynamix Software TeamDynamix product features and enhancements are governed by the TeamDynamix Advisory Council (TAC). The TAC is a selfgoverning committee composed of Higher Education IT, PMO and Service Desk Leadership, all who have a hands-on role in prioritizing all features and enhancements that are released. TeamDynamix Management Team, Analysts and Implementation Specialists have a significant understanding of the unique needs and challenges within a Higher Education IT environment. Thousands of features have been created and refined over the past decade for the Higher Education environments that TeamDynamix customers work-in. TeamDynamix is the only Higher Education software company who gives clients a voice, just ask our references.

3 page 3 By employing both TeamDynamix solutions- PPM and ITSM- you gain a 360 degree view of your organization s performance, the value added and key constraints. This enables you to better meet objectives through fact based decision making and the ability to push back on unreasonable requests. You ll also find that your team members will be relieved to have one system of record for tracking their work. 6. Confidently Navigate Changing Priorities with Powerful Resource Management Tools TeamDynamix Resource Management application delivers clear visibility into resource allocations, while enabling comprehensive resource planning to successfully navigate changing priorities. In today s dynamic Higher Education work environment, leadership must have clear understanding of resource availability and potential impacts of change. TeamDynamix software allows Colleges and Universities to run out-of-the-box resource reports alongside what if resource scenarios to navigate changes and push back on unreasonable requests by aggregating data across Projects, Portfolios, Operational/Change Work and Tickets. This will help gain a holistic view of organizational commitments and drive accurate resource decision making. The following image shows time allocation for current project commitments versus s incoming project requests to determine over-allocation and adapt work schedules accordingly. 7. Effectively Educate Stakeholders about IT s Value TeamDynamix makes the distribution of pertinent information to each stakeholder trouble-free by supporting a variety of formats for delivery, including , web portals and dashboard views to foster a holistic view of activity. Through use of TeamDynamix, stakeholders will gain critical insights into the value of departmental and organizational PPM and ITSM activity, overall status of work and an understanding of the constraints the department(s) operate within. Providing the information that stakeholders need, in the format they prefer, cultivates seamless communication amongst peer groups and links people with information. 8. Simplify to Reduce Administrative Burden by Providing One Platform for Updating Work Reduce administrative burden for end users, by housing all work in one centralized location. Not only will this increase adoption rates as an organization, but the project management maturity will escalate. TeamDynamix MyWork, gives team members a single place to find and update all of the tasks, tickets, work, expenses and issues to which they have been assigned. Project Managers can use this application as a single dashboard view of all of their projects, to easily track project status and update percentage complete.

4 page 4 9. Effectively Prioritize Work In today s Higher Education work environment, where resources are scarce and budgets are tight, it is critical to focus on the work that most quickly drives the institution towards its strategic objectives. TeamDynamix presents prioritization tools that have the ability to compare and contrast client project requests with a similar lens to enable leadership to parallel decision making with institutional strategy. The prioritization tools offer the transparency necessary to guide internal conversations, ensuring the highest priority requests are completed. There s a big difference in Higher Education IT planning and corporate planning. While other solutions are trying to shoehorn into the higher education IT space or forcing corporate planning cycles onto higher education customers, it s clear by how well TeamDynamix fit our model that they understand the difference. - Bruce Bills, Brigham Young University- Idaho 10. Colleges and Universities Are Not Corporations Working with TeamDynamix, Colleges and Universities benefit from an industry specific implementation process focused on project management, portfolio management, service desk management and IT Governance maturity: Pre-PPM & ITSM Corporate IT Governance Maturity: Departmental Maturity Influence Pre-PPM & ITSM Higher Ed IT Governance Maturity: Departmental Maturity Influence While other PPM and ITSM vendors approach implementation with a one-size-fits-all model, TeamDynamix engages each College and University by way of a PEMM (Project Environment Maturity Model) delivery method to assess cultural maturity. As noted in the diagram above, the corporate implementation model that non-higher education focused vendors deploy, assumes a high level of homogeny between each department s Project, Portfolio and Service Management maturity. This implementation and feature approach in Higher Education is going to result in overwhelming less mature groups and underwhelming the most advanced groups. TeamDynamix has a proprietary and proven Higher Education Change Management process to give your initiative the best chance of success from day one. TeamDynamix understands that tools and training processes must support both novices and experts within the same environment, while providing valuable reporting and analytical capabilities to leadership. This unique outlook and approach will help ensure successful adoption of TeamDynamix software in all Higher Education work environments.

5 page A Community of Higher Education Peers TeamDynamix hosts the only Community comprised of thousands of Higher Education professionals who work in IT, Project Management and Service Desk Management. The TeamDynamix Community allows users to leverage best practices and lessons learned from peers across other institutions through webinars, videos, articles, event listings, and discussion forums that enable you to ask questions and connect with individuals who have first-hand experience with the types of work and challenges Colleges and Universities face on a day-to-day basis. TeamDynamix is specifically designed for Higher Education, enabling a wide range of project management maturity to thrive, adapting to changing priorities and facilitating the committee-driven culture of Colleges and Universities. Governance Committee, 2013 User Conference 12. Access Essential TeamDynamix Data Everywhere - Straightforward Integration TeamDynamix s comprehensive reporting lets you customize reports on all of the mission-critical data housed within the application. Reports on portfolios, projects, services, resources and assets can be delivered on a recurring basis (daily, weekly, monthly) to Team Member s inbox, accessed via SharePoint web parts and Excel add-ins, or displayed anywhere else you need it through web services, eliminating the need to sign into TeamDynamix to pull necessary reports.

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