Data Empowered Utilities

Size: px
Start display at page:

Download "Data Empowered Utilities"

Transcription

1 Data Empowered Utilities Data analytics: Empowering utilities to solve today s problems while building tomorrow s business Author: Thomas Zimmermann, CEO Smart Grid Services, Smart Grid Division, Siemens Infrastructure & Cities Sector Executive Summary... 2 Motives: What s Driving Utilities Toward Data Analytics... 2 Empowering the Utility Workforce to Solve Business Problems... 2 Advantages of Cloud... 4 Starting Strategically with Analytics... 4 Conclusion

2 Executive Summary Utility professionals such as CIOs, enterprise architects, data analysts, customer operations staff, and marketing managers are under immense pressure to manage the flood of data from smart meter deployments. The challenge is to create clear, useful insights that serve needs of a variety of internal and external stakeholders. This motivates utility professionals to either build an in-house enterprise-wide analytics solution or look for custom, off-the-shelf products to solve problems quickly. Utility decision makers want to know: Is there a scalable and measurable analytics solution that empowers their professionals to create actionable intelligence today and for the future? The answer lies in adopting a phased approach. Start small, use analytics first to focus on specific use cases, and expand as needed by showing success metrics. This will help utility professionals to address growing analytical needs as well as solve business problems. Motives: What s Driving Utilities Toward Data Analytics Revenue Protection Our sophisticated application uses advanced data mining techniques to automatically detect loss or theft. Load AMI DATA Automated Investigation Ticket Created Advanced Data Mining to Identify Candidates Data Analysis Analysis Review Field Investigation Result Fed Back to System Siemens Revenue Protection Analytics application can help utilities address revenue leakage problems. Non-Technical Loss Verified Figure A There isn t a one-size-fits-all application that solves all analytical challenges. In fact, utility professionals see a myriad of data types being tested to solve business problems. How can utility professionals respond to the growing needs from business owners using the right data-set for the right outcome? Current market research, as well as numerous conversations that Siemens have had with utility with utility decision-makers in various business groups, indicate four key needs that are increasingly driving the utility industry toward analytics solutions: 2. Improving reliability. Around the world, the increase in extreme and unpredictable weather patterns has created a trend of declining reliability metrics for many utilities. In North America alone, utilities are spending billions of dollars to improve infrastructure to prevent or minimize outages.² Also, regulators pay close attention to reliability and customer satisfaction. 3. Building a utility brand. Utilities need to build a strong, consumer-facing brand to support their future business. But most customers aren t aware of this relationship until something goes wrong such as a power outage, or an unexpectedly high bill. According to J.D. Power and Associates, in 2013 overall customer satisfaction declined among North American utilities.³ In deregulated markets, retail providers constantly compete to create brand awareness. Creating a customer-driven brand is a long-term but vital strategy. 4. Finding new revenue streams. Utility revenues are declining even while the cost of electricity is increasing globally.⁴ All parts of a utility organization billing, operations, field service, marketing, planning, and more need innovative tools to detect non-technical losses due to fraud and theft. This will also help utilities remain competitive in the face of growing revenue challenges, such as distributed generation. Empowering the Utility Workforce to Solve Business Problems Recently, the energy industry news and analysis firm UtilityDive surveyed⁵ over 527 professionals, from across many U.S. utility organizations, about the most pressing challenges their industry faces. Aging infrastructure was by far the most pressing challenge reported (by 48% of responding utility professionals). Furthermore, 31% of respondents cited the aging utility workforce as a top industry challenge. These are only two of many major industry concerns. 1. Recouping investment. Worldwide, utilities have been investing billions of dollars into smart metering and smart grid deployments.¹ From a business perspective and to satisfy regulators and stakeholders, utilities need to start using the data produced by these technologies to solve business problems right away. This means business stakeholders are looking to muster specific insights from smart meter and grid data as quickly as possible. Survey Source: The State of the Electric Utility 2014 by Utility Dive Figure B 2

3 Analytics can help utilities optimize resources while also building new capabilities and solving critical problems. Here are four specific examples: 1. Proactive management of distribution grid assets Most utilities don t have a complete and current picture of what s happening on their transformers and other key distribution assets. Analytics can help utilities accurately calculate transformer loads in real time. This is crucial to understanding the stress on utility assets, which in turn determines the useful life of specific equipment as well as overall network reliability. Utilities that understand the status and condition of their equipment can save vast amounts of money by scheduling maintenance and replacement more appropriately. For instance, Siemens offers an Equipment Load Management (ELM) application that helps utility professionals analyze loads on transformers and other grid assets using meter-level data. In this example, see Figure C below, grid planners can look at the transformer capacity using ELM, grid planners by each smart meter. This analytics approach provides an efficient process to start solving distribution grid issues that were unnoticed until now. In the long term, grid asset analytics also supports more accurate planning of grid expansions and updates. This helps utilities justify major capital expenditures and realize maximum benefits from these investments. 2. Detecting and preventing electricity outages Smart meter and smart grid analytics can help utilities identify outages quickly, even before customers call to report them. Using analytics, utilities can quickly identify outages which require the attention of field crews and dispatch the nearest crew to restore power efficiently. Smart meters provide a wealth of information about outages through last gasp messages. Utilities can correlate these messages with their distribution network database, yielding timely and accurate information about an outage event. For instance, several U.S. utilities have leveraged capabilities included in emeter s EnergyIP⁷ Meter Data Management platform for better resource planning and reducing service interruption. They are integrating outage events,, meter data and insights from analytics with their Outage Management Systems.⁸ These utilities report that this integration ultimately helps improve customer satisfaction which in turn helps satisfy regulators, who tend to pay close attention to reliability metrics such as the Customer Average Interruption Duration Index (CAIDI). 3. Reducing utility revenue losses In North America every year, up to 3% of electricity produced is stolen⁹ and in some other parts of the world, that figure is much higher. What s the percentage of time that our transformers are overloaded? How does a given transformer s lifespan affect its actual load? Which transformers should be investigated and prioritized for replacement? Figure C Siemens ELM application helps utilities analyze power loads on transformer, meter-by-meter, allowing grid planners to balance transformer capacity. Electricity theft means more than lost utility revenue; it also poses safety and reliability risks. For instance, a large marijuana grow operation might overload distribution assets and cause outages. Similarly, bypassed meters and unauthorized wiring can increase risks of fire or shock. Since electricity thieves are getting sophisticated and harder to detect, analytics is extremely useful in revealing theft-related patterns, especially as those patterns shift. For instance, Siemens Revenue Protection Analytics application can help utilities preserve and grow revenue by applying advanced data science techniques to interpret and reveal patterns from smart meter data. These can indicate either possible incidents of theft or hardware problems that may be resulting in unbilled 3

4 revenue for utilities. The application allows a utility revenue protection analyst to quickly isolate service points where non-technical loss may be occurring, track all site investigations and record evidence for future use. collaboration, which tends to yield new opportunities and support long-term business evolution. Over time, a phased, use-case-driven approach can build strong support throughout an organization for comprehensive analytics. 4. Addressing retail competitiveness and new business opportunities Deregulated and unbundled energy markets in various parts of the world have unique challenges specific to demand and supply. Customer retention and ability to provide a cost-effective service to the consumers are top most priorities in these market. Whether, the retail market is competitive or not in your region yet, analytics can help utility professionals improve customer operations and engagement by selecting specific use-cases.¹⁰ Analytics also can help utility executives, managers and staff. Gaining a deeper understanding of customer segments and characteristics, as well as broader market trends, can help future-proof a utility. Meanwhile, on a day-to-day basis, data analytics can help utilities devise proactive, cost-effective solutions for managing demand, increasing revenues, and also optimizing existing programs. For instance, when designing and targeting demand response programs or innovative tariffs, analytics can help identify customers who might benefit most (and also yield the greatest benefit to utilities). Advantages of Cloud IT systems in many utility companies still lack the ability to process large volumes of smart meter and grid data. Nor can these systems easily support in-depth, real-time analysis of existing network data. Advanced analytics requires robust computing power. Siemens provides analytics applications, including Equipment Load Management and Revenue Protection allowing utilities to bypass limitations of legacy computing hardware while avoiding significant up-front investments for IT upgrades. Utility professionals can engage Siemens analytics platform and applications as a subscription-based service. This model encourages starting small and experimenting, which can be easier to sell to internal stakeholders in a utility, and fosters cross-department Siemens expects a shortage of skills in the analytics discipline among utilities across the globe. Current market research and utility decision-makers echo these worries as well. Fortunately, Siemens employs many highly skilled data professionals, who can solve specific analytical and business problems for utilities. This not only provides business and operational benefits to utilities, but also maximizes the efficiency of a utility s investment. Siemens Analytics offering includes applications with dashboards that have been developed based on a Siemens deep industry expertise. These applications and reports provide actionable insights that support quick and clear decision making and they also enhance crossdepartmental collaboration and communication. Starting Strategically with Analytics Siemens has decades of experience helping utilities solve business problems. Here are three takeways for utility CIOs, marketing managers, operations staff, and other key utility players who are either beginning or fine-tuning an analytics strategy: 1. Start small and focused. Many utilities benefit from starting with small pilot projects that focus on a particular section of the grid, or on a specific challenge or opportunity, rather than immediately deploying analytics across the entire enterprise and network. 2. Innovate constantly. Don t be stalled by constrained resources and skills. Cloud and managed services support innovation by augmenting in-house capacities, thus, crucial to creating an agile organization. 3. Bridge IT and OT silios. Use analytic apps to bridge info silos (IT/OT¹¹, business development, customer service, and more) and encourage cross-departmental collaboration. This not only spurs creativity; it also can increase support and resources for using analytics to solve problems, support decisions and address opportunities. 4

5 Conclusion Siemens analytics solution, that includes platform and applications, enables utility professionals deliver timely insights and results to a variety of stakeholders. These results improve companies conformance with regulatory and other external mandates. This type of end-to-end solution will distinguish yourself from the competitors as well as increase customer satisfaction and revenue assurance. Learn more about how data analytics might benefit your utility by empowering you to solve problems, identify and explore opportunities, and prepare for the future. About Siemens Grid Application Platform Siemens grid application platform helps leading electric, gas, and water utilities worldwide modernize the speed of processing sensor data. We transform business operations with a software application approach that delivers accurate billing, proactive outage management, revenue protection, customer engagement and more. Deployed at over 50 utilities worldwide, our solutions empower utilities to rapidly deploy software and communications systems to effectively scale and maximize operational efficiency. Visit us at to learn more. 1 Smart Grid IT Systems Forecast, Published 4Q 2013 by NavigantResearch. Also see Global Smart Grid Technologies and Growth Markets, , Published July 2013 by GTM Research 2 For instance, New York State will be spending billions of dollars in the next 10 years to upgrade physical infrastructure as well as improve distribution grid with new technologies - In addition, China shows an acceleration in smart meter deployments- 3 J.D. Power and Associates Reports for more detail - 4 Utilities revenues are declining in North America as well as in Europe. Demand cycles are reducing and utilities face competition from other sources such as renewable generations : investingdaily.com/19316/lessons-from-european-utilities-wires-have-what-it-takes/ 5 State of the Electric Utility Industry Report by UtilityDive, February 2014: 6 emeter Equipment Load Management data sheet: Smart%20Metering/emeter/EM_074_ELM_DataSheet_vertical_F2.pdf 7 EnergyIP Meter Data Management platform by emeter, a Siemens Business: software-solutions/emeter/pages/energyip.aspx 8 Outage Management: How three utilities are enhancing their ability to detect and respond to outages using EnergyIP. Case study, March 2014: solutions.emeter.com/fy14q2_case_study_outagemgmt_lp.html 9 Electricity theft, a bigger issue than you think. Peter Kelly-Detwiler, Forbes, April 23, 2013: electricity-theft-a-bigger-issue-than-you-think/ 10 Customers as grid participants: key shift in the utility industry paradigm. Chris King, Chief Regulatory Officer, emeter. Siemens Smart Grid Watch blog, Aug. 8, 2013: https://blogs.siemens.com/smartgridwatch/stories/1246/ 11 Embattled Utilities Face Talent Storm, Jeff McMahon: 12 How utilities can blend the IT/OT silos, Chris King, emeter. Siemens Smart Grid Watch blog, May 31, 2013: https://blogs.siemens.com/smartgridwatch/ stories/1025-how-utilities-can-blend-the-it-ot-silos7 8 stories/1025-how-utilities-can-blend-the-it-ot-silos7 5

6 emeter, A Siemens Business 4000 E. 3rd Avenue, Suite 400 Foster City, CA Tel: (650) Fax: (650) Copyright 2014 Siemens Industry, Inc. All rights reserved. (6/14) 6

Case study: Real Time Decision Making with Smart Data Analytics. Thomas Doggett Co-founder & Chief Marketing Officer Calico Energy

Case study: Real Time Decision Making with Smart Data Analytics. Thomas Doggett Co-founder & Chief Marketing Officer Calico Energy Case study: Real Time Decision Making with Smart Data Analytics Thomas Doggett Co-founder & Chief Marketing Officer Calico Energy Real-Time Decision Making with Smart Data & Analytics About Calico Data:

More information

How the distribution management system (DMS) is becoming a core function of the Smart Grid

How the distribution management system (DMS) is becoming a core function of the Smart Grid How the distribution management system (DMS) is becoming a core function of the Smart Grid Reducing risks and costs by optimizing distribution network operations Abstract As utilities identify their components

More information

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services : ComEd ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services BACKGROUND Commonwealth Edison (ComEd), a unit of Chicago-based Exelon Corporation, provides electrical

More information

Active Smart Grid Analytics Maximizing Your Smart Grid Investment

Active Smart Grid Analytics Maximizing Your Smart Grid Investment Itron White Paper Itron Enterprise Edition Meter Data Management Active Smart Grid Analytics Maximizing Your Smart Grid Investment Sharelynn Moore Director, Product Marketing Itron Stephen Butler Managing

More information

Next-Generation Building Energy Management Systems

Next-Generation Building Energy Management Systems WHITE PAPER Next-Generation Building Energy Management Systems New Opportunities and Experiences Enabled by Intelligent Equipment Published 2Q 2015 Sponsored By Daikin Applied and Intel Casey Talon Senior

More information

The Digital Utility. Point of View

The Digital Utility. Point of View Going digital to transform how utilities serve customers and empower employees is a huge challenge and opportunity. Today s utility providers are challenged to find new avenues for growth due to shifting

More information

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 www.vitria.com TABLE OF CONTENTS I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 III. COMPLEMENTING UTILITY IT ARCHITECTURES WITH THE VITRIA PLATFORM FOR

More information

Evolution of Meter Data Management

Evolution of Meter Data Management Evolution of Meter Data Management April, 2015 Agenda Global Deployment of Smart Meters MDM Revenue Forecasts How intelligent are Current Smart Meter Deployments? Evolution of Meter Data Management Competitive

More information

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations Achieving Control: The Four Critical Success Factors of Change Management Technology Concepts & Business Considerations T e c h n i c a l W H I T E P A P E R Table of Contents Executive Summary...........................................................

More information

Master big data to optimize the oil and gas lifecycle

Master big data to optimize the oil and gas lifecycle Viewpoint paper Master big data to optimize the oil and gas lifecycle Information management and analytics (IM&A) helps move decisions from reactive to predictive Table of contents 4 Getting a handle on

More information

ORACLE UTILITIES ANALYTICS

ORACLE UTILITIES ANALYTICS ORACLE UTILITIES ANALYTICS TRANSFORMING COMPLEX DATA INTO BUSINESS VALUE UTILITIES FOCUS ON ANALYTICS Aging infrastructure. Escalating customer expectations. Demand growth. The challenges are many. And

More information

Transforming insight into action with business event processing

Transforming insight into action with business event processing IBM Software WebSphere IBM Business Process Management December 2009 Transforming insight into action with business event processing Using specialized tools and frameworks to generate smart grid solutions

More information

Symantec Global Intelligence Network 2.0 Architecture: Staying Ahead of the Evolving Threat Landscape

Symantec Global Intelligence Network 2.0 Architecture: Staying Ahead of the Evolving Threat Landscape WHITE PAPER: SYMANTEC GLOBAL INTELLIGENCE NETWORK 2.0.... ARCHITECTURE.................................... Symantec Global Intelligence Network 2.0 Architecture: Staying Ahead of the Evolving Threat Who

More information

An Executive Primer To Customer Success Management

An Executive Primer To Customer Success Management A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 An Executive Primer To Customer Success Management Table Of Contents We Live In A Subscription Economy Learn To Manage

More information

Getting Outage Management Systems Ready for Outage Events

Getting Outage Management Systems Ready for Outage Events Getting Outage Management s Ready for Outage Events Getting Outage Management s Ready for Outage Events Benefits are magnified during catastrophic events and major outages Upgrading or replacing an Outage

More information

Transforming industries: energy and utilities. How the Internet of Things will transform the utilities industry

Transforming industries: energy and utilities. How the Internet of Things will transform the utilities industry Transforming industries: energy and utilities How the Internet of Things will transform the utilities industry GETTING TO KNOW UTILITIES Utility companies are responsible for managing the infrastructure

More information

High-Performance Analytics for The Smart Grid

High-Performance Analytics for The Smart Grid High-Performance Analytics for The Smart Grid This white paper is the result of a research survey conducted by GTM Research and the SAS. More than 70 North American utility executives responded to this

More information

Empowering intelligent utility networks with visibility and control

Empowering intelligent utility networks with visibility and control IBM Software Energy and Utilities Thought Leadership White Paper Empowering intelligent utility networks with visibility and control IBM Intelligent Metering Network Management software solution 2 Empowering

More information

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT Cloud Solutions for IT Management WHITE PAPER THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT How Progressive IT Organizations Are Using Hosted Solutions To Deliver On Time, On Budget, On Quota and

More information

Leveraging Information to Drive Insurer Growth

Leveraging Information to Drive Insurer Growth KNOWLEDGENT INSIGHTS volume 2 no. 5 March 27, 2012 Leveraging Information to Drive Insurer Growth In the highly competitive insurance industry, leveraging information has become a key focal point for driving

More information

The changing face of Utilities The Mobile Transformation

The changing face of Utilities The Mobile Transformation Utilities the way see it The changing face of Utilities The Mobile Transformation The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Unlocking the opportunity with Decision Analytics

Unlocking the opportunity with Decision Analytics Unlocking the opportunity with Decision Analytics Not so long ago, most companies could be successful by simply focusing on fundamentals: building a loyal customer base through superior products and services.

More information

BOOST YOUR BUSINESS WITH M2M TECHNOLOGY

BOOST YOUR BUSINESS WITH M2M TECHNOLOGY S AS K TEL BUS I NE S S S OLUT I ONS_B OOS T YO U R B U S I NE S S W I TH M 2 M TEC HNO LO G Y BOOST YOUR BUSINESS WITH M2M TECHNOLOGY JU LY, 201 5 SASKTEL BUSINESS SOLUTIONS_BOOST YOUR BUSINESS WITH M2M

More information

Board Matters Quarterly Critical insights for today s audit committee

Board Matters Quarterly Critical insights for today s audit committee EY Center for Board Matters Board Matters Quarterly Critical insights for today s audit committee In this issue Dealing with big data 02 The board s role in addressing data and analytics Directors need

More information

BIG (SMART) DATA ANALYTICS IN ENERGY TRENDS AND BENEFITS

BIG (SMART) DATA ANALYTICS IN ENERGY TRENDS AND BENEFITS BIG (SMART) DATA ANALYTICS IN ENERGY TRENDS AND BENEFITS SAS INSTITUTE 360 POWER FOR AN INTEGRATED COMPANY MANAGEMENT Customer around the globe trust SAS at more than 65.000 locations 91 of Top100 FORTUNE

More information

Ironside Group Rational Solutions

Ironside Group Rational Solutions Ironside Group Rational Solutions IBM Cloud Orchestrator Accelerate the pace of your business innovation Richard Thomas IBM Cloud Management Platforms thomas1@us.ibm.com IBM Cloud Orchestrator Business

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

From Overload to Impact: An Industry Scorecard on Big Data Business Challenges

<Insert Picture Here> From Overload to Impact: An Industry Scorecard on Big Data Business Challenges From Overload to Impact: An Industry Scorecard on Big Data Business Challenges July 17, 2012 Contents Introduction 3 Methodology 4 Key Take Aways 5 Findings 6 Industry Opportunities

More information

The IBM Solution Architecture for Energy and Utilities Framework

The IBM Solution Architecture for Energy and Utilities Framework IBM Solution Architecture for Energy and Utilities Framework Accelerating Solutions for Smarter Utilities The IBM Solution Architecture for Energy and Utilities Framework Providing a foundation for solutions

More information

How To Get Started With Customer Success Management

How To Get Started With Customer Success Management A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 How To Get Started With Customer Success Management Table Of Contents Four Actionable Steps To Setting Up Your Customer

More information

WITH AGILE TECHNOLOGY

WITH AGILE TECHNOLOGY FUTURE-PROOF BANKING STRATEGIES Technology Transformation STARTS NOW Banks now better understand the strategic nature of their core systems and are ready to embark on critical technology projects to support

More information

Transforming life sciences contract management operations into sustainable profit centers

Transforming life sciences contract management operations into sustainable profit centers Point of View Generating life sciences Impact Transforming life sciences contract management operations into sustainable profit centers Globally, life sciences companies spend anywhere from $700 million

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

Impact of Cloud Computing Different regional approaches, comparable economic effects

Impact of Cloud Computing Different regional approaches, comparable economic effects Impact of Cloud Computing Different regional approaches, comparable economic effects Dr. Nikolaus Mohr September 13th-14th, 2010 13th German-Japanese Symposium Osaka, Japan Copyright 2010 Accenture All

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

Big Data: Business Insight for Power and Utilities

Big Data: Business Insight for Power and Utilities Big Data: Business Insight for Power and Utilities A Look at Big Data By now, most enterprises have encountered the term Big Data. What they encounter less is an understanding of what Big Data means for

More information

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services : ComEd ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services BACKGROUND Commonwealth Edison (ComEd), a unit of Chicago-based Exelon Corporation, provides electrical

More information

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Agile, Secure, Reliable: World-Class Customer Service in the Cloud Agile, Secure, Reliable: World-Class Customer Service in the Cloud Contents 2 Introduction 4 Business Benefits 6 IT Benefits 8 RightNow Product Focus 2 Why Deliver Customer Service in the Cloud? In a volatile

More information

Infor Human Capital Management Talent DNA that drives your business

Infor Human Capital Management Talent DNA that drives your business Infor Human Capital Management Talent DNA that drives your business 1 Infor Human Capital Management Align your talent DNA and business strategy to achieve real success Accelerate your business with a

More information

Decision Solutions Consulting Group. Leading Solutions for Leading Enterprises

Decision Solutions Consulting Group. Leading Solutions for Leading Enterprises Decision Solutions Consulting Group Leading Solutions for Leading Enterprises The Big Picture Enterprises today face a number of challenges Issues Amid the growing complexity of consumer behaviour, economic

More information

5 Key Ways Web-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective

5 Key Ways Web-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective 5 Key Ways Web-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective Cloud Solutions for IT Management About Innotas: Innotas provides

More information

The Value of Optimization in Asset Management

The Value of Optimization in Asset Management Experience the commitment white PAPER The Value of Optimization in Asset Management Better decisions to help utilities balance costs, risks, opportunities and performance May 2015 cgi.com Improving the

More information

How to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA

How to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA How to leverage SAP HANA for fast ROI and business advantage 5 STEPS to success with SAP HANA Unleashing the value of HANA 5 steps to success with SAP HANA How to leverage SAP HANA for fast ROI and business

More information

2012 AnnuAl MArket OutlOOk & FOrecAst SUMMARY REPORT

2012 AnnuAl MArket OutlOOk & FOrecAst SUMMARY REPORT 2012 Annual Market Outlook & Forecast SUMMARY REPORT SECTION TITLE 04 Executive Summary 06 Introduction 07 A closer look at online study respondents Table of Contents 09 Going a step further in-depth interviews

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible Don t Go In Blind: Navigating the Journey to the Cloud agility made possible Introduction The business world has changed. The time for speculating about how growing market forces, such as an unpredictable

More information

ENERGY EFFICIENCY: A GROWING UTILITY-BUSINESS SOLUTION TO RELIABILITY, AFFORDABILITY, & SUSTAINABILITY

ENERGY EFFICIENCY: A GROWING UTILITY-BUSINESS SOLUTION TO RELIABILITY, AFFORDABILITY, & SUSTAINABILITY ENERGY EFFICIENCY: A GROWING UTILITY-BUSINESS SOLUTION TO RELIABILITY, AFFORDABILITY, & SUSTAINABILITY IEE Issue Brief September 2013 Energy Efficiency: A Growing Utility Business Solution to Reliability,

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

Delivering Customer Value Faster With Big Data Analytics

Delivering Customer Value Faster With Big Data Analytics Delivering Customer Value Faster With Big Data Analytics Tackle the challenges of Big Data and real-time analytics with a cloud-based Decision Management Ecosystem James Taylor CEO Customer data is more

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V WHITE PAPER Create the Data Center of the Future Accelerate

More information

Powerful Customer-Centric Strategies for Energy Providers

Powerful Customer-Centric Strategies for Energy Providers White Paper Powerful Customer-Centric Strategies for Energy Providers EXECUTIVE SUMMARY Consumer expectations are changing in every industry and the energy and utilities sector is not immune to these challenges.

More information

Data Virtualization: Achieve Better Business Outcomes, Faster

Data Virtualization: Achieve Better Business Outcomes, Faster White Paper Data Virtualization: Achieve Better Business Outcomes, Faster What You Will Learn Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis.

More information

Demand Response Management System ABB Smart Grid solution for demand response programs, distributed energy management and commercial operations

Demand Response Management System ABB Smart Grid solution for demand response programs, distributed energy management and commercial operations Demand Response Management System ABB Smart Grid solution for demand response programs, distributed energy management and commercial operations Utility Smart Grid programs seek to increase operational

More information

Utilities the way we see it

Utilities the way we see it Utilities the way we see it Advanced Distribution Management Systems How to choose the right solution to improve your utility s safety, reliability, asset protection and quality of service Photo provided

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

5 Key Ways Cloud-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective

5 Key Ways Cloud-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective 5 Key Ways Cloud-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective Cloud Solutions for IT Management About Innotas: Innotas provides

More information

CGI Payments360. Moving money with greater agility and confidence. Experience the commitment

CGI Payments360. Moving money with greater agility and confidence. Experience the commitment CGI Payments360 Moving money with greater agility and confidence Experience the commitment Addressing today s payments realities Customers want the ability to buy anything, pay anyone and bank anywhere

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

The future of industrial asset management: New opportunities for oil and gas, power generation and aviation industries

The future of industrial asset management: New opportunities for oil and gas, power generation and aviation industries Point of View Generating manufacturing Impact The future of industrial asset management: New opportunities for oil and gas, power generation and aviation industries Defining the right operating model for

More information

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY Analytics for Enterprise Data Warehouse Management and Optimization Executive Summary Successful enterprise data management is an important initiative for growing

More information

Smarter Energy: optimizing and integrating renewable energy resources

Smarter Energy: optimizing and integrating renewable energy resources IBM Sales and Distribution Energy & Utilities Thought Leadership White Paper Smarter Energy: optimizing and integrating renewable energy resources Enabling industrial-scale renewable energy generation

More information

Exploring the key levers for growth in equipment finance. A Genpact report

Exploring the key levers for growth in equipment finance. A Genpact report Exploring the key levers for growth in equipment finance. A Genpact report Seizing the initiative through equipment finance transformation How would you reduce operating costs by 30% while accelerating

More information

CA Service Desk On-Demand

CA Service Desk On-Demand PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.

More information

ACCELERATING OPERATIONAL EXCELLENCE FOR GLOBAL AND REGIONAL MANUFACTURERS

ACCELERATING OPERATIONAL EXCELLENCE FOR GLOBAL AND REGIONAL MANUFACTURERS FOR GLOBAL AND REGIONAL MANUFACTURERS lnsresearch.com FOR GLOBAL AND REGIONAL MANUFACTURERS Section 1: Introduction, Industry Drivers, and Challenges... 3 Section 2: Accelerating Success - People... 9

More information

Acting on the Deluge of Newly Created Automation Data:

Acting on the Deluge of Newly Created Automation Data: Acting on the Deluge of Newly Created Automation Data: Using Big Data Technology and Analytics to Solve Real Problems By CJ Parisi, Dr. Siri Varadan, P.E., and Mark Wald, Utility Integration Solutions,

More information

Powering Performance with Customer Intelligence. Are you ready to make Customer Intelligence your performance advantage to outpace the competition?

Powering Performance with Customer Intelligence. Are you ready to make Customer Intelligence your performance advantage to outpace the competition? Powering Performance with Customer Intelligence Are you ready to make Customer Intelligence your performance advantage to outpace the competition? Frequently Asked Questions (FAQs) PNT Marketing Services

More information

Utilities and Big Data: A Seismic Shift is Beginning

Utilities and Big Data: A Seismic Shift is Beginning Utilities and Big Data: A Seismic Shift is Beginning An Oracle Utilities White Paper September 2013 Introduction Evolution. Transformation. These are the words most often used to describe the journey of

More information

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we?

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we? The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. COGNIZANT AT A GLANCE In this increasingly dynamic business environment,

More information

Stay Connected IN THE Field with Mobile Workforce Management

Stay Connected IN THE Field with Mobile Workforce Management Stay Connected IN THE Field with Mobile Workforce Management How we work with our clients to help overcome challenges for a better tomorrow Overview Industries with large numbers of employees in the field

More information

Power Trading and Retail System. empowering. smarter trading. across the energy value chain. Smart energy. Powering progress

Power Trading and Retail System. empowering. smarter trading. across the energy value chain. Smart energy. Powering progress Power Trading and Retail System empowering smarter trading across the energy value chain Smart energy. Powering progress In today s turbulent and increasingly complex energy markets, Atos Worldgrid PTRS

More information

Benchmarking VoIP Performance Management

Benchmarking VoIP Performance Management Benchmarking VoIP Performance Management March 2008 Page 2 Executive Summary Aberdeen surveyed 159 organizations to identify best practices for managing Voice over Internet Protocol (VoIP). This report

More information

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,

More information

BlackStratus for Managed Service Providers

BlackStratus for Managed Service Providers BLACKSTRATUS FOR MSP SOLUTION GUIDE PAGE TM BlackStratus for Managed Service Providers With BlackStratus MSP suite of solutions, you can quickly and effectively ramp up customer security offerings and

More information

Managing Your Consulting Firm for Growth. Worldwide Survey

Managing Your Consulting Firm for Growth. Worldwide Survey Managing Your Consulting Firm for Growth Worldwide Survey An IDC InfoDoc, sponsored by Deltek July 2014 Managing Your Consulting Firm for Growth Executive Summary Consulting firms report a bullish outlook

More information

A WHITE PAPER FROM Getting More Power from Your Data:

A WHITE PAPER FROM Getting More Power from Your Data: A WHITE PAPER FROM Getting More Power from Your Data: How Public Utilities Can Turn Information Silos into Information Grids When the Electric Power Board (EPB) in Chattanooga, Tenn., started thinking

More information

Next Generation Electric Utilities Gear up Using Cloud Based Services

Next Generation Electric Utilities Gear up Using Cloud Based Services A Point of View Next Generation Electric Utilities Gear up Using Cloud Based Services Abstract Globally, liberalization of the electricity sector has driven a paradigm shift in the ownership structure,

More information

Oracle Fusion Project Portfolio Management CLOUD SERVICE. The New Standard for Project Portfolio Management

Oracle Fusion Project Portfolio Management CLOUD SERVICE. The New Standard for Project Portfolio Management Oracle Fusion Project Portfolio Management CLOUD SERVICE The New Standard for Project Portfolio Management Key Features. Complete History tracking End-to-end enterprise PPM for a single source of project

More information

Retail Industry Executive Summary

Retail Industry Executive Summary Mobile Business Intelligence: Better Decisions Anywhere You Do Business Retail Industry Executive Summary Business Intelligence (BI) and Mobility Applications are top priorities for today s retail business.

More information

SunEdison Global Services. Safeguard Your Assets, Maximize Your Performance

SunEdison Global Services. Safeguard Your Assets, Maximize Your Performance SunEdison Global Services Safeguard Your Assets, Maximize Your Performance ASSET MANAGEMENT SOLUTIONS 2 ENSURING SAFETY, QUALITY, AND VALUE Solar technology is rapidly changing the way people work and

More information

Optimizing your IT infrastructure. 2012 IBM Corporation

Optimizing your IT infrastructure. 2012 IBM Corporation Optimizing your IT infrastructure 2012 IBM Corporation Please Note: IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM s sole discretion.

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

IBM Software IBM Business Process Manager Powerfully Simple

IBM Software IBM Business Process Manager Powerfully Simple IBM Software IBM Business Process Manager Powerfully Simple A single BPM platform that provides total visibility and management of your business processes 2 IBM Business Process Manager Powerfully Simple

More information

Utility Analytics, Challenges & Solutions. Session Three September 24, 2014

Utility Analytics, Challenges & Solutions. Session Three September 24, 2014 The Place Analytics Leaders Turn to for Answers Member.UtilityAnalytics.com Utility Analytics, Challenges & Solutions Session Three September 24, 2014 The Place Analytics Leaders Turn to for Answers Member.UtilityAnalytics.com

More information

IT Evolution: Today and Tomorrow

IT Evolution: Today and Tomorrow IT Evolution: Today and Tomorrow Insights from the VMware 2013 Journey to IT as a Service Survey AUGUST 2013 As virtualization has evolved and matured, some companies are benefiting more than others.

More information

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading

More information

Risk Management, Equipment Protection, Monitoring and Incidence Response, Policy/Planning, and Access/Audit

Risk Management, Equipment Protection, Monitoring and Incidence Response, Policy/Planning, and Access/Audit Page 1 of 10 Events Partners Careers Contact Facebook Twitter LinkedIn Pike Research Search search... Home About Research Consulting Blog Newsroom Media My Pike Logout Overview Smart Energy Clean Transportation

More information

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists.

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists. Data Center Infrastructure Management optimize your data center with our DCIM weather station Your business technologists. Powering progress Are you feeling the heat of your data center operations? Data

More information

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY............................................... 1 BUSINESS CHALLENGE: MANAGING CHANGE.................................

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Architecting an Industrial Sensor Data Platform for Big Data Analytics

Architecting an Industrial Sensor Data Platform for Big Data Analytics Architecting an Industrial Sensor Data Platform for Big Data Analytics 1 Welcome For decades, organizations have been evolving best practices for IT (Information Technology) and OT (Operation Technology).

More information

VMware Cloud Operations Management Technology Consulting Services

VMware Cloud Operations Management Technology Consulting Services VMware Cloud Operations Management Technology Consulting Services VMware Technology Consulting Services for Cloud Operations Management The biggest hurdle [that CIOs face as they move infrastructure and

More information

Striking the balance between risk and reward

Striking the balance between risk and reward Experience the commitment Striking the balance between risk and reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital

More information

SITUATIONAL AWARENESS MITIGATE CYBERTHREATS

SITUATIONAL AWARENESS MITIGATE CYBERTHREATS Gaining the SITUATIONAL AWARENESS needed to MITIGATE CYBERTHREATS Industry Perspective EXECUTIVE SUMMARY To become more resilient against cyberthreats, agencies must improve visibility and understand events

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Building Energy Management Solutions North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in

More information

Improving Inside Sales Production with Automation

Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation A recent Noble Systems survey of Inside Sales Teams revealed that while one-half of the organizations

More information

SYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value.

SYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value. SYMANTEC MANAGED SECURITY SERVICES Superior information security delivered with exceptional value. A strong security posture starts with a smart business decision. In today s complex enterprise environments,

More information