Provide information and advice to learners and employers

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1 Provide information and advice to learners and employers UV30797 R/502/9554 Learner name: VRQ Learner number:

2 VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DCELLS and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

3 UV30797 Provide information and advice to learners and employers The aim of this unit is to enable you to provide Information and advice to learners and employers. This may cover learning and development opportunities, assessment and qualifications, progression routes, funding sources and professional support. UV30797_v10

4 Level 3 Credit value 3 GLH 20 Observation(s) 2 External paper(s) 0

5 Provide information and advice to learners and employers Learning outcomes On completion of this unit you will: 1. Be able to provide information and advice to learners and employers 2. Be able to assist learners and employers to access information and advice 3. Understand information and advice available for learners and employers 4. Understand own boundaries and limitations in relation to providing information and advice Evidence requirements 6. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. N.B. This does not apply to outcomes that must be assessed in the work environment. 7. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes and ranges in this unit. All outcomes and ranges must be achieved. 8. External paper There is no external paper requirement for this unit. 1. Teaching practice There is no requirement for you to undertake teaching practice. 2. Working environment This unit assesses occupational competence. Outcomes 1 and 2 must be observed/assessed in a work environment. Simulations, projects or assignments are not allowed for these outcomes. 3. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 4. Observation outcomes Competent performance of Observation outcomes must be demonstrated to your assessor on at least two occasions. 5. Range All ranges must be practically demonstrated or other forms of evidence produced to show they have been covered. UV

6 Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be required to produce supplementary evidence or asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Achieving range The range section indicates what must be covered. Ranges should be practically demonstrated as part of an observation. Where this is not possible other forms of evidence may be produced. All ranges must be covered. Your assessor will document the portfolio reference once a range has been competently achieved. Your assessor will sign off an outcome when all criteria have been competently achieved. 4 UV30797

7 Observations Outcome 1 Be able to provide information and advice to learners and employers You can: a. Identify information and advice needs of: b. Provide information and advice to: *May be assessed through oral questioning. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV

8 Outcome 2 Be able to assist learners and employers to access information and advice You can: a. Identify sources of information and advice to meet the needs of: employer needs b. Identify barriers to accessing information and advice for: c. Assist with overcoming barriers to accessing information and advice *May be assessed through oral questioning. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature 6 UV30797

9 Range You Outcome must? practically demonstrate that you have: Provided information and advice to all groups Portfolio reference Learners Employers Assisted in accessing information for all groups Portfolio reference Learners Employers Identified barriers to accessing information for all groups Portfolio reference Learners Employers UV

10 Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below: Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning. Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies 8 UV30797

11 Knowledge Outcome 3 Understand information and advice available for learners and employers You can: Portfolio reference / Assessor initials* a. Analyse information and advice needs of: b. Evaluate sources of information and advice available to meet the needs of: *Assessor initials to be inserted if orally questioned. UV

12 Outcome 4 Understand own boundaries and limitations in relation to providing information and advice You can: Portfolio reference / Assessor initials* a. Explain own boundaries for the provision of information and advice to: b. Explain how to access information and advice from within and outside the organisation when needs go beyond own boundaries for: c. Evaluate the impact of providing incorrect or misleading information and advice to: *Assessor initials to be inserted if orally questioned. 10 UV30797

13 Unit content This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content. Outcome 1: Be able to provide information and advice to learners and employers Identify information and advice needs of individual learners and employers: Written and verbal communication skills, listening skills, use of written requests for specific information. Provide information and advice to individual learners/employers: Sources of materials/literature available to provide information and advice, written and verbal communication, listening skills, objective versus subjective information, giving informed advice and guidance, empowerment of the individual learner, selection of approptiate language, inclusive language. Outcome 2: Be able to assist learners and employers to access information and advice Identify sources of information and advice to meet the needs of individual learners/employers: Range of materials available from internal and external sources, key personnel to provide expert sources of information, key personnel responsible for referral, written and verbal communication, inclusive language. Identify barriers to accessing information and advice for individual learners/employers: Institutional, social, cultural and personal barriers to accessing information (e.g. non-inclusive language, English as a second language, lack of confidence, specific learning difficulties and disabilities, point of access/hours of access for external agencies, low levels of literacy/ numeracy, financial issues etc.). Assist with overcoming barriers to accessing information and advice: Minimising barriers, inclusive language, translation services available, alternative methods of providing information and advice (e.g. one to one, newsletters, internet). UV

14 Outcome 3: Understand information and advice available for learners and employers Analyse information and advice needs of individual learners/employers: Identify information currently available (e.g. learning and development opportunities, costs, training, schedule, awarding body requirements, internal/external assistance available, benefits of learning and development), use of feedback from individual learners/employers about information and advice needs. Evaluate sources of information and advice available to meet the needs of individual learners/employers: Evaluation theory (e.g. Kirkpatrick), feedback from individual learners/ employers about information and advice available. Outcome 4: Understand own boundaries and limitations in relation to providing information and advice Explain own boundaries for the provision of information and advice to individual learners/employers: Nature of the information to be provided, currency of own skills and knowledge, information available from within the organisation, information available from external sources, changing nature of external environment (e.g. responsibilities of organisations, partnerships, remit of their scope), professionalism. Explain how to access information and advice from within and outside the organisation when needs go beyond own boundaries for individual learners/ employers: Boundaries of personal responsibility, duty of care, legal and regulatory responsibilities, key personnel within own organisation responsible for referral, safeguarding etc., external sources of information (e.g. colleagues, work based learning providers, agencies providing assistance relating to social and personal problems), signposting, benefits of using expert sources of information. Evaluate impact of providing incorrect or misleading information and advice to individual learners/employers: Legal and regulatory implications of providing misleading information and advice, personal responsibility, professionalism. 12 UV30797

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