MGC WebCommander Web Server Manager

Transcription

1 MGC WebCommander Web Server Manager Installation and Configuration Guide Version 9.0

2 Copyright 2007 Polycom, Inc. All Rights Reserved Catalog No. DOC2138C Version 9.0 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

3 Table of Contents Introduction MGC Web Server Architecture The Network Server Prerequisites Server Requirements Installation and Configuration Flow Installation Flow at a Glance About MGC WebCommander Server Manager Installation Guide Conventions Internet Information Service (IIS) Installation Installing the IIS Application (Windows NT Workstation/Professional Only) Installing the Internet Service Manager Application (Windows NT Workstation Only) SQL Server Installation Installing Windows NT Service Pack Installing the SQL Server MGC Web Server Manager Installation Prior to Installation and Software Upgrade Backing Up the SQL/MSDE Database Backing up the Access Database Product Validation Installing the MGC Web Server and MGC Web Server Manager Application Installation Wizard Configuration SQL Server Configuration (For SQL/MSDE Server Installations Only) Existing WebCommander Users Upgrading to the SQL/MSDE Database i

4 Table of Contents Registering the SQL/MSDE Database in the SQL Enterprise Manager Restoring the SQL Server Registering the SQL Database in the ODBC Data Sources Registering the Access Database in the ODBC Data Sources Defining the MGC Web Server Security Properties Windows NT Server Windows 2000 Server Windows 2003 Server Selecting the User Account for Accessing the MGC Web Server Starting up the Server Selecting the User Account for Accessing the WAM Server Starting up the WAM Server Optimizing Delivery on the Server Integrating Polycom PathNavigator Connecting to the PathNavigator Database Updating the Database Configuring the Polycom Datastore Database Configuring the Internet Information Service (IIS) for Windows Authentication Configuring the MGC Web Site to work in Windows Authentication Mode in Windows NT/ Configuring the MGC Web Site to work in Windows Authentication Mode in Windows Defining MGC WebCommander Users in the MGC Server Manager Configuring the WebCommander as an External Database application for User Authentication System.cfg Flags Configuration Configuring the MGC Web Server Manager Configuring the Party Headers Order MGC Personal Scheduler Plug-in Configuration Personal Scheduler Configuration Remote Installation of the Personal Scheduler Client ii

5 Deploying the Client Application Manually by Individual Users Deploying the Client Application Automatically to Individual Users Installing and Configuring the MGC Web Server Client Installation Wizard Configuring the Client s Database Troubleshooting Configuring the IIS to Work with the MGC Web Server WebCommander Troubleshooting Page Login Error MGC WebCommander Configuration Tool Starting the WebCommander Configuration Tool Customizing the WebCommander Web Site The Login Page Tab Main Frame Background, Button Background and Text Colors MGC WebCommander Languages Images and Text HTML Editing Background Image Link The General Settings Tab Top Banner Buttons - For Internet Explorer users only Colors Links Background Image The Pop-up Windows Tab Colors The Parties Lists Tab Title Bar Rows The Main Menu Tab iii

6 Table of Contents Colors Left Links Buttons - for Internet Explorer users only Lists Rows Logo Link The Meeting Director Tab Menu Links Colors The Meeting Scheduler Tab Menu Links The Reservations (Calendar) Tab Menu Links Backgrounds Calendar Appendix A: Secure Mode Environment Settings A-1 Secure Mode Prerequisites A-3 IIS Server - SSL/TLS Certificate Verification A-3 Database Security Settings A-4 MCU SSL (Secure Socket Layer)/TLS Configuration A-5 Secure Mode Implementation A-11 Installation Setup A-12 Modifying the Security Settings in the Web Server Manager. A-13 Verifying the Secure Mode Settings A-15 IIS Server Security Setting Verification A-15 OperServ Security Settings Verification A-17 DCOM Configuration A-19 OperSrv Configuration for NT Authentication A-19 WAM Configuration for NT Authentication A-23 iv

7 Allowing Connecting/Starting the Application Server (OperSrv) from Server Manager Clients A-24 Manually Updating the MCU Password A-26 Permissions Setting A-27 Switching from Secure Mode to Non-Secure Mode A-29 WebCommander Server Client Installation A-30 v

8 Table of Contents vi

9 1 Introduction The MGC Web Server Manager application is the user interface to the MGC Web Server. The MGC Web Server Manager allows the user to communicate via the Web Server with the MCUs. It provides database access via the Web pages and manages the Web site that contains the reservation pages. MGC Web Server Architecture The MGC Web site is a location on a computer network. It contains reservation information in the form of different web pages that can be accessed by users logging into the site with browser applications such as Microsoft Internet Explorer or Netscape Communicator. Internet users Access the MGC WebCommander site via Internet Browser Public Database MGC Manager Application Internet MGC Manager Application Hosts the: * MGC Web Server * MGC Web Server Manager application * MGC WebCommander site MCUs MGC Manager Application Internet Server and Database Server (optional) LAN Figure 1-1: MGC Web Server Environment 1-1

10 Chapter 1 - Introduction The Network Server The Internet client connects to the Web site located on the Internet server and, via the MGC Web Server, gains access to the reservation pages, the database tables, and the MCU that runs the conference. The network server contains the following applications: Database Server (SQL server or the Access application): enables access to various database tables, such as MCU list, Users list, and Groups Internet Information Services (IIS) Server: runs the Web pages and enables users to access these pages via the Internet and make conference reservations MGC Web Server: communicates with the IIS server, the Database Server, and the MCUs. This is the core of all the data exchange performed in the Web site. MGC Web Server Manager users manage the MCUs connected to the Server, add database accesses via the Web pages, and manage the reservation pages MGC Web Server Manager Application MGC Web Server Internet Information System Database Server Figure 1-2: MGC Web Server Communications The SQL server and the IIS server can be installed on separate servers, however it is recommended that all three server-applications be installed on the same network computer. 1-2

11 MGC Web Server Manager Installation and Configuration Guide From the MGC WebCommander Server Manager the following tasks are performed: Connect/disconnect MCUs Define access rights (Permissions) to the various modules of the MGC Web Server Manager application Define Groups to organize the database. Users can only access Groups to which they are assigned. Reservation and Participant templates are created from within a Group and can be viewed only by users who have access rights to that Group Define the MGC Web Server Manager users and assign access rights and permissions Define the conference, participant and general system default parameters. Users cannot modify most of these parameters if they do not have the appropriate access rights These tasks are described in detail in the MGC Web Server Manager User's Guide. Prerequisites This document assumes that the user has the following knowledge: Familiarity with the Windows NT environment and interface Basic knowledge of video conferencing concepts 1-3

12 Chapter 1 - Introduction Server Requirements The MGC Web Server requirements are as follows: PC with Pentium III, 400MHz (or higher) processor 256 MB RAM Microsoft Windows NT Server, Windows Server 2000 (Standard edition), or Windows Advanced Server 2000, Windows Server 2003 (the last three are mandatory for Japanese and Chinese language support) Microsoft IIS version 4.0 with Service Pack 4.0. For Japanese and Chinese language support, Microsoft IIS version 5.0 with Service Pack 1.0 is required Free hard disk space: For MGC Web Server Manager application: 150 MB For Database records: 30 MB If SQL server is installed: 200 MB Database Software: With the WebCommander and MGC Personal Scheduler it is recommended to use Microsoft SQL Server database. Microsoft Access can be used for the MGC Manager application When integrating the Polycom PathNavigator database, use the Microsoft SQL Server version 7.0, SQL 2000 or SQL 2005 application. In this case, Windows NT Service Pack 4.0 or later is required 15 SVGA monitor, 600 x 800 pixels resolution. Recommended: 17 monitor The MGC WebCommander client application can also be used with VIsta operating system. The MGC Personal Scheduler plug-in can also be used with Microsoft IE7. 1-4

13 MGC Web Server Manager Installation and Configuration Guide Installation and Configuration Flow The installation and configuration of the MGC Web Server and MGC Web Server Manager application include the following steps: IIS Installation The installation of the IIS (Internet Information Service) can be skipped if it is already installed in the system. For details, see Chapter 2. SQL Server Installation This step can be skipped if the SQL/MSDE Server is already installed in the system, or if you are using the Access database. For details, see Chapter 3. MGC Web Server Installation For details, see Chapter 4. SQL Server Configuration Registering the Database in ODBC This step is skipped if you are using a local Access database only and no SQL/MSDE Server is installed in the system. For details, see Chapter 5. For details, see Chapter 5. Defining the Server Security Properties MGC Web Commander Configuration For details, see Chapter 5. For details, see Chapter

14 Chapter 1 - Introduction Installation Flow at a Glance Install the IIS server if it is not installed; follow the on-screen instructions. Install the SQL server if it is not installed; follow the on-screen instructions. If you are installing the SQL server in a non-latin environment, see note in Chapter 3, page 3-3. Install the MGC Web Server and the MGC WebCommander Server Manager application; follow the on-screen instructions. In the Setup Type window, select Client to install the MGC Web Server Manager application on a computer other than the computer running the MGC Web Server. To install the MGC Web Server and the MGC Web Server Manager application on the same computer, select the appropriate Server. In the Site Alias Name window, enter the Alias name, which automatically redirects participants to the most updated Web site in the event that the address changes. Configure the database provided with the MGC Web Server Manager, and define the MGC Web Manager security and user account. Register the SQL database supplied with the MGC Web Server Manager with the SQL Server, if one is installed. For a detailed description, see Chapter 5, SQL Server Configuration (For SQL/ MSDE Server Installations Only) on page 5-2. Register the SQL database supplied with the MGC Web Server Manager application in the ODBC Data Source (from the Control Panel). For more details, see Chapter 5, Registering the SQL Database in the ODBC Data Sources on page Register the Access database supplied with the MGC Web Server Manager application in the ODBC Data Source (from the Control Panel). For more details, see Chapter 5, Registering the Access Database in the ODBC Data Sources on page (Optional) Register the PathNavigator SQL database in the ODBC Data Source. For more details, see Chapter 5, Integrating Polycom PathNavigator on page (Optional) Register the Polycom Datastore database in the ODBC Data Source and configure it to work with the Web Server 1-6

15 MGC Web Server Manager Installation and Configuration Guide Manager. For more details, see Chapter 5, Configuring the Polycom Datastore Database on page Define the security properties of the MGC Web Server (ConfSiteV9_0 and ConfPollerSiteV9_0 in the IIS. For more details, see Chapter 5, Defining the MGC Web Server Security Properties on page Select the User Account in the Services (from the Control Panel) for accessing the MGC Web Server. For more details, see Chapter 5, Selecting the User Account for Accessing the MGC Web Server on page In the MGC Web Server Manager application, on the Options menu, click Web Configuration. In the Web Configuration dialog box, in the Accessible Database from Web list, select the database to be accessed from the Web by the MGC WebCommander users. For more information, see Chapter 5, Configuring the Internet Information Service (IIS) for Windows Authentication on page In the Language Database Selection for Web list, select the database from which the text strings to be displayed in the dialog boxes and Web pages will be taken. To enable the Meet Me Per Conference and Meeting Rooms options in your site, the Virtual Conference Suite must be installed on the MCU s hardware. To use the notification option, the SMTP module must be installed in the Windows NT/2000 Server. 1-7

16 Chapter 1 - Introduction About MGC WebCommander Server Manager Installation Guide The MGC Web Server Manager Installation Guide includes the following topics: Chapter 1 - Overview Provides a general description of MGC WebCommander Server, its configuration and its main features. In addition, this chapter includes a concise description of the installation and configuration procedure with references to the appropriate sections in this guide. Chapter 2 - Internet Information Service (IIS) Installation Includes step-by-step instructions for installing the Internet Information Service. This chapter may be skipped if the IIS is already installed on your server. Chapter 3 - SQL Server Installation Includes step-by-step instructions for installing the SQL server if you wish to use this database application for the MGC WebCommander. This chapter may be skipped if the SQL Server is already installed on your server. Chapter 4 - MGC Web Server Manager Installation Includes step-by-step instructions for installing the MGC WebCommander Server/Client and the MGC WebCommander Server Manager application. Chapter 5 - Configuration Includes step-by-step instructions for configuring the SQL Server, registering the database in the ODBC, configuring the MGC Web Server Manager and installing the MGC Web Server Manager client application. Chapter 6 - Troubleshooting Describes the various operations and procedures that can be performed when you have problems connecting to the MGC Web Server. Chapter 7 - MGC Web Configuration Tool Describes the various windows of the MGC Web Configuration Tool. This tool enables you to select the languages in which the Web pages may be displayed, the color scheme and logos of the different pages. 1-8

17 MGC Web Server Manager Installation and Configuration Guide Conventions The term "Double-click" is used when you need to click twice on an entry to modify it. The term "Select" or "Click" is used to highlight a part of the window, dialog box or menu, to be changed with your next action. The term "Right-click" is used when you press the right mouse button on an entry to open a pop-up menu. The term "Click OK" means that you can either click the OK button with the mouse, or press the <Enter> key on the keyboard. Keyboard keys appear between the two symbols: < >. For example, the Shift key appears as <Shift>. The plus sign (+) between two key names indicates that you must press and hold down one key while pressing down the second key. For example, "press <Alt>+<P> means that you press and hold down the Alt key while you press the P key. Bold type appearing in the text, or in a procedure indicates the word or the character that you should type into a text box from the keyboard. It is also used to indicate the name of the menu, button or function that you should select. Italic type appearing in the text or in a procedure indicates the name of menu, dialog box or field from which an option should be selected or into which parameters should be entered. Tips and notes appear in a different typeface. For example: This is an example of notes that you may encounter throughout this Guide. 1-9

18 Chapter 1 - Introduction 1-10

19 2 Internet Information Service (IIS) Installation IIS Installation This chapter describes the installation of the IIS. This chapter can be skipped if you have Windows 2000 & 2003 Server installed or if the IIS Server is already installed on your server. SQL Server Installation MGC Web Server Installation SQL Server Configuration Registering the Database in ODBC Defining the Server Security Properties MGC Web Commander Configuration 2-1

20 Chapter 2 - Internet Information Service (IIS) Installation Installing the IIS Application (Windows NT Workstation/Professional Only) The user must be logged in with administrator rights on the server to install the IIS. To install the Internet Information Services Application: 1. Insert the Windows NT Option Pack CD into the CD drive. 2. Using the Windows NT browser or any other file management application, display the list of files stored on the CD. 3. Double-click the Setup icon. The Setup Wizard opens. 4. Click the Install hyperlink in the left frame. 5. Click the Install Windows NT 4.0 Option Pack hyperlink. The File Download window opens. 6. Click the Run this program from its current location option and then click OK. A window indicating the installation destination path opens. 7. Click OK to continue. The Windows NT 4.0 Option Pack Welcome window opens. 8. Click Next. The End User License Agreement window opens. 9. Click Accept. The Installation Type window opens. 10. Click the Typical button to select the installation type. 11. Select the target directory for the IIS installation and click OK. The system installs the IIS application in the selected directory. 12. When the installation is complete, restart Windows NT. For a more detailed explanation on installing the IIS server, refer to Microsoft documentation. 2-2

21 MGC Web Server Manager Installation and Configuration Guide Installing the Internet Service Manager Application (Windows NT Workstation Only) If you are using Windows NT Workstation and not Windows NT Server or Windows NT Professional, the Internet Service Manager must be installed. This procedure should be performed only for MGC Web Server Client installations. For more details, see Chapter 4, Installing the MGC Web Server and MGC Web Server Manager Application on page 4-7. To install the Internet Service Manager Application: 1. Restart Windows NT and insert the Windows NT Option Pack CD into the CD drive. 2. Using the Windows NT browser or any other file management application, display the list of files stored on the CD. 3. Double-click the Setup icon. The Setup Wizard opens. 4. Click the Add/Remove button. 5. Select Personal Web Server from the list, and click the Show sub components button. 6. Click on the Internet Service Manager option from the list, and click OK. 7. The Internet Service Manager application is installed. For a more detailed explanation on installing the Internet Service Manager, refer to Microsoft documentation. 2-3

22 Chapter 2 - Internet Information Service (IIS) Installation 2-4

23 3 SQL Server Installation IIS Installation This chapter describes the installation of the SQL server. This chapter can be skipped if you are using only the Polycom Datastore or Access database provided with the MGC WebCommander application. SQL Server Installation MGC Web Server Installation SQL Server Configuration Registering the Database in ODBC Defining the Server Security Properties MGC Web Commander Configuration 3-1

24 Chapter 3 - SQL Server Installation Installing Windows NT Service Pack 4.0 The Windows NT Service Pack 4.0 should be installed prior to installing the SQL Server to ensure the SQL Server operates smoothly. To install the Windows NT Service Pack: 1. Insert the Windows NT Service Pack 4.0 CD into the CD drive. 2. Using the Windows NT browser or any other file management application, display the list of files stored on the CD. 3. Double-click the Setup icon. The Setup Wizard opens. 4. Click the Install Service Pack 4.0 option in the Section Contents list. The File Download window opens. 5. Click the Run this program from its current location option, and then click OK. A window indicating the installation destination path opens. 6. Click OK to continue. The Windows NT 4.0 Service Pack Welcome window appears. 7. Click Next. The End User License Agreement window opens. 8. Click Accept. 9. Click the Install button. 10. At the end of the installation, restart Windows NT For a detailed explanation on installing Windows NT Service Pack 4.0 refer to Microsoft documentation. 3-2

25 MGC Web Server Manager Installation and Configuration Guide Installing the SQL Server The user must be logged in with administrator rights on the server to install the SQL. To install the SQL Server: 1. Insert the SQL Server CD into the CD drive. The Setup Wizard window opens. 2. Double-click the Setup icon. The Setup Wizard opens. 3. Click the Install SQL Server 7.5 and components option. 4. Select the Desktop Edition option. The File Download window opens. 5. Click the Local Install to local disk option, and then click Next. 6. Click Next again to continue. The Installation Type window opens. 7. Click Typical, and then click Next. The Service Accounts window opens. Installing SQL in workstations having Windows NT with non-latin Language support (Chinese, Hebrew, etc.) may cause, in some cases, an error message when configuring the database (as described in Chapter 5). In such an installation, the Custom installation may be used. For more details, see Installing the SQL Server in Windows NT with non-latin language support at the end of this procedure. 8. Select the Use the same account for each service and the Auto Start SQL Server Service options. The Service Settings dialog box opens. 9. Click the Use a domain user account option, and then click Next. 10. Click Next to start the installation. The Setup Complete window opens when the installation is complete. 11. Click Finish to exit the SQL Server application. 3-3

26 Chapter 3 - SQL Server Installation Installing the SQL Server in Windows NT with non-latin language support: 1. Perform steps 1 to 6 in the previous procedure. 2. In the Setup Type window, select the Custom option button. 3. Click Next. The Select Components window opens. 4. Click Next to install the default components. 3-4

27 MGC Web Server Manager Installation and Configuration Guide The Character Set window opens. 5. Select the following parameters: Character Set 1252/ISO Character Set Set Order Dictionary order, case-insensitive Unicode Collation General Unicode Check the following check boxes: Case-insensitive, Widthinsensitive and Kana-insensitive 6. Click Next. The Network Libraries window opens. 7. Click Next to accept the system defaults. 8. Perform steps 8 to 11 of the previous procedure. For a detailed explanation on installing Windows NT Service Pack 4.0 refer to Microsoft documentation. 3-5

28 Chapter 3 - SQL Server Installation 3-6

29 4 MGC Web Server Manager Installation IIS Installation This chapter describes the installation of the MGC Web Server. The MGC Web Server communicates with the IIS sever, the database server and the MCUs. SQL Server Installation MGC Web Server Installation SQL Server Configuration Registering the Database in ODBC Defining the Server Security Properties MGC Web Commander Configuration On a clean installation of Windows NT or 2000 Server, the WebCommander is automatically installed under Default Web Site and is assigned active port 80 of the IIS. As the Default Web site is well known, it may be vulnerable to viruses. Therefore it is recommended to create a virtual directory (under a different name) to which the port 80 Web site on the IIS will be assigned, so that when installing WebCommander, the application is automatically installed under this new Web site, and not the Default Web site. Do not perform this step if there are virtual sites already in use that are residing in the Default Web site in your system, as all sites located in the Default Web site stop working after creating a new port 80 Web site. If there is already an active port 80 Web site that is not the Default Web site configured on the IIS, there is no need to create a new Web site, as the IIS is already protected. The security of the site may also be increased by installing the Cumulative Patch for Internet Information Services that can be found in: default.asp?url=/technet/security/bulletin/ms asp 4-1

30 Chapter 4 - MGC Web Server Manager Installation Prior to Installation and Software Upgrade If you are upgrading from a previous version, it is recommended to backup the SQL/MSDE or Access database. The WebCommander and MGC Personal Scheduler supports NT authentication when using an ODBC connection. SQL authentication is available starting with version 7.5. Backing Up the SQL/MSDE Database To backup the SQL/MSDE database: 1. On the Start-Programs menu, click Microsoft SQL Server and then Enterprise Manager. The SQL Server Enterprise Manager window opens. 2. Click the [+] icon next to Microsoft SQL Server to expand the list. 3. Click the [+] icon next to SQL Server Group to expand the list. 4. Click the [+] icon next to <PC Name> to expand the list. 4-2