You must install Empower 2 SP H on all computers on which the Empower 2 client application is installed,

Transcription

1 R E L E A S E N O T E S Waters Empower 2 Service Pack H Empower 2 Service Pack H provides defect fixes to support the continued deployment of Empower 2. These release notes address the following information and instructions: System and software requirements Operating system requirements Issues resolved in this release Known issues in this release GxP compliance requirements Installing Empower 2 SP H Verifying the installation Empower 2 SP H program file updates Test configurations Consult these release notes and those associated with all previous Empower 2 service packs and feature releases. Unless superseded, all previous release notes and product support information apply to this software release. System and software requirements You must install Empower 2 SP H on all computers on which the Empower 2 client application is installed, including workstations, clients, LAC/E 32 modules, and servers (as listed in the Operating system requirements section below). All computers must be running Empower 2 FR5 (minimum) in order for the installation to proceed. Empower 2 SP H requires the following hardware and software: Empower 2 systems (database servers, clients, LAC/E 32 modules, and Personal workstations) that run on Empower 2 Feature Release 5 (FR5). You need not install Empower 2 SP H on 64-bit Windows Server 2003 and Solaris database servers. Waters is a registered trademark and THE SCIENCE OF WHAT S POSSIBLE. is a trademark of Waters Corporation. All other trademarks are the sole property of their respective owners. Copyright 2011 Waters Corporation * * *Rev.C* Page 1 of 14

2 You can install Empower 2 SP H on these Empower 2 platforms: 32-bit database servers, clients, LAC/E 32 modules, Personal workstations, and Citrix servers. You can install Empower 2 SP H from systems running the following Empower 2 feature releases and service packs: FR5, SP F, SP F HotFix1, SP G, SP G HotFix1, or SP G HotFix2. Empower 2 SP H includes the files listed in the Empower 2 SP H program file updates section of this document. Operating system requirements Empower 2 SP H supports these platforms and operating systems: Platform Personal workstation LAC/E 32 acquisition server Client Database server Citrix Server - Citrix Presentation Server v 4.5 Operating system Windows XP SP 3 or Windows Vista Business SP2 Windows XP SP 3 or Windows Vista Business SP2 Windows XP SP 3, Windows Vista Business SP2, or Windows Vista Enterprise SP2 Windows 2003 Server R2 SP2 32-bit or 64-bit, Enterprise Edition Windows 2003 Server R2 SP2 32-bit, Enterprise Edition Issues resolved in this release The following table contains a list of the software problems corrected in Empower 2 SP H. The PCS (Product Change System) numbers identify software issues that Waters personnel monitor within a system change request tracking tool. PCS Number Description 39485, The # of Results Stored for a 3D channel was greater than the number of results present. This has been corrected. Now, when in the Project Window or in QuickStart, the # of Results Stored field displays an accurate value , 40663, 42210, 47614, Empower software has the capability to perform unattended batch project backup and restoration. In previous versions of the software, these batch processes produced error and informational messages that required user intervention. With Empower 2 Service Pack H software, however, these messages are logged silently and require no user intervention. For more information or message details, review the BatchBackup or BatchRestore log files located in the \Empower\Logs directory The Result # did not increment for PDA results (nor for GPCV or MS results). This has been corrected. Now, when in the Project Window or in QuickStart, the Result # field displays an accurate value Dissolution fields were not visible in FR5 when Alter Sample was used. This has been corrected. Now, when using Alter Sample with a Dissolution Sample Set, the fields used to specify information pertinent to dissolution samples bath, vessel, transfer time are available for alteration in the same fashion as for any other valid field in the Sample Set. Page 2 of 14

3 44692, 47225, When using Ctrl-D in the Processing Method Component table in Review, the application would exit unexpectedly. This has been corrected so that the application copies the desired value into the appropriate fields below the cursor position Reprocessing did not produce results if you were using existing integration and the following conditions applied: The Use existing integration check box was selected (thus preventing the selection of a specific processing method) The original Acquisition Method Set did not contain a processing method Clear Calibration was the first line of the Sample Set This has been corrected so that Use existing integration can be enabled and still produce results, even if the above conditions apply A blank Run Samples screen would appear when logging in to a Citrix ICA session for ACQUITY after previously logging out. This behavior was observed when the published application in Citrix was set to use a percent of window setting instead of the seamless setting. This has been partially corrected so that you can successfully reconnect to the ACQUITY system and see a normal Run Samples screen, even when the application published by Citrix is set to use a percent of window setting. Note: An update to the ACQUITY driver is also needed. See Known Issue items and Selecting Empower -> SDMS print on Signoff was printing only partial reports. When an Empower 2 report containing the Instrument Method group for the Agilent LC instrument was sent to SDMS, the resulting report in SDMS had several pages missing. This has been corrected so that SDMS now captures and prints all pages of the report, and produces them in the proper format , 47344, 47410, For Oracle Real Application Cluster (RAC) installations: Object IDs could be assigned out of sequence when using Oracle RAC. When operating Empower 2 in an Oracle RAC environment with multiple server nodes connected to the database, it was possible to have an ID (e.g. Result ID) with a lower numerical value assigned after a previously assigned ID. This behavior caused problems because many other applications within Empower software assumed that the highest ID was the most recent; for example, Results could appear out of order. This has been corrected so that Empower 2 SP H configures the RAC system to order ID values in increasing increments, regardless of which RAC node assigns the ID Multiple Ethernet 2414 detectors configured on same acquisition node caused cross-talk. When running two or more Ethernet 2414 detectors on the same Empower 2 FR5 (minimum) acquisition server, the injection sequence from one system caused a negative spike on the second system. This has been corrected so that the injection sequence on one 2414 system has no effect on the other 2414 system Multiple injections would give multiple reports. Now, during printing, if a Sample Set lists multiple injections per line, only one report will be created per injection. Page 3 of 14

4 47447 If a user used interactive control to attempt to change the flow of an e2695 and set a ramp time for the flow change, then the Flow Change window would freeze and the progress of flow change would not be followed over the time of the ramp. Additionally, the Real-Time Plot would freeze. This has been corrected so the user can make interactive flow control changes over a ramp time without the system freezing and requiring a reboot Printing of web-based licenses would only print the first page of licenses. This has been corrected so that all licenses are printed Problems occurred in Review when adding legends to a chromatogram. Although the capability to add legends onto the chromatogram plot in Review was added in Empower 2 FR2, information for some of the legends (such as Sample Set or Result Set fields) was not available in Review. Additionally, various peak, calibration, calibration curve, and library fields could be chosen as labels, but the information in the field was not available in Review. The following changes were made to correct the problem in Review and in the Review part of QuickStart: When legends are turned on for the Zeroed Baseline plot, they are not automatically turned on for the 2D chromatogram plot. The following Legend fields are now available for the 2D Chromatogram and the Zeroed Baseline plots: Sample Set fields, Sample fields, Injection fields, Chromatogram fields, Result fields, and Result Set fields. (Result Set fields will not be available if a channel is associated with a sub-result such as a viscometer result.) The following Legend fields are now available for the Contour Plot: Sample Set fields, Sample fields, Injection fields, and Chromatogram fields. The following Legend fields are now available for the Chromatogram Result table: Sample Set fields and Result Set fields. The following Legend field is now available for various subresult tables: Sample Set fields. The Display Legend on Screen checkbox is now visible and useable on the Legend tab for Chromatogram, Zeroed Baseline, and Contour Plots Baseline monitor would stop acquiring data from the 2414 detector. If a Sample Set was aborted while running a Purge Detector line or an Inject Samples line and then Baseline Monitor was activated, data acquisition from a 2414 detector would stop. This has been corrected so that normal instrument control and data acquisition can continue following the abort Changes have been implemented to improve Instrument Server logging. Instrument Server logging is a special capability of Empower software that should only be used for troubleshooting purposes. Contact your Waters Service Representative if you believe that activating Instrument Server logging is needed The project backup of parent and child projects showed duplicates in the list. This has been corrected so that a project is backed up only once, not multiple times If a batch restore is canceled, a log file is generated, but with 0 bytes in size. This is normal behavior; however, an error message would appear when attempting to open the log file. This has been changed so that the error message no longer appears when you try to open the 0-byte log file Project hierarchy was not working properly on project backup and restore. This has been corrected. Page 4 of 14

5 47623 If a data file was incomplete due to a buslac/e communication error, no error message was generated. This has been corrected so that Empower now marks the raw data file as incomplete, sends a message to the Message Center, and enters a message in the Acquisition Log indicating that a Disconnect/Reconnect cycle occurred during data acquisition. See also Known Issue items 46130, and The data rate stored with a raw data file was being modified if there was no x- axis label. This has been corrected so that when a raw data file has unspecified x-axis units, the x-axis units are assumed to be minutes. The value for the sampling rate field (xsamplingintervalorrate) in the raw data file will only be modified if the sampling rate is zero (0). Known issues in this release The following table contains a list of the known software issues and workarounds for Empower 2 SP H. PCS Number Description With IEEE-488 detectors (2410, 2414, 2487, 2996, 996, 486, 410) that may be installed with Waters Empower 2 FR5 (or higher) software, the potential exists for some data points within a channel of a 2D chromatogram to be missing. Waters Corporation continues to recommend that when using real-time virus scanning software, the user exclude all Empower-related folders and their subdirectories as some real-time virus scanning software mistakes normal Empower functionality for virus activity. This can interfere with Empower functionality and cause data anomalies (please see Empower 2 Installation and Configuration Guide, part number /Revision B for details). Waters Corporation also recommends that all 2D chromatograms collected through the IEEE detectors installed with Waters Empower 2 FR5 (or higher) software be inspected for anomalies, such as an actual run time being shorter than the expected run time , When using a Citrix ICA client and the Citrix feature of % of Window, the user may experience a blank Run Samples screen because not all ACQUITY processes were terminated when the user previously logged off. While running acquisition with an ACQUITY PDA, QSM and FTN (H Class) on a Citrix server and using the connection preference Percent of screen, 80%, an empty window can appear after closing all windows and logging off and then trying to log on again. The empty window appears instead of the Empower login window. To access the Empower login window again if this occurs, on the Citrix server, end the processes for AcquityQSMServer.exe and AcquityFTNServer.exe. The other Citrix processes (sfshell.exe and cftmon.exe) will close as well. Then log into Citrix with Connection preferences set to Percent of screen, 80%. Now when you log in, the Empower login window appears. An update to the ACQUITY driver is also required. If necessary, contact your local Waters Support organization for additional information on working around this problem Due to a change to the internal structure of the Empower 2 database, Empower 2 SP H projects cannot be restored into the base version of Empower 3. The issue will be corrected in Empower 3 Service Release When running in Run and Process or Run and Report mode, if a buslac/e communications disconnect and reconnect occurs, the channel is marked "data Page 5 of 14

6 incomplete" when brought into Review. This is expected. However, the Project Audit Trail shows that a result ID was created for this injection. When this result is brought into Review, it is also marked "data incomplete" and no processing has occurred With buslac/e-based acquisition, if a communications disconnect occurs, you may see one of the following behaviors: The incomplete run could end before its programmed run time, and continue with the next programmed injection starting early. If the analysis involved a solvent gradient, the injection following the data incomplete injection could be affected if the system is not given the time needed to re-equilibrate. An Instrument Failure message may be recorded. Additional communications disconnect messages may be recorded from the same system or a different system, with time stamps that are later than the end of the programmed run time. The system could stay at the Waiting for injection status indefinitely The Dionex Instrument Integration for Empower driver prevents the installation of Service pack H. To keep this from happening, uninstall the Dionex LC driver, install Empower 2 SP H, and then reinstall the Dionex LC driver. GxP compliance requirements When you install Empower Software for the first time, or when you uninstall the software, perform software qualification to meet GxP compliance requirements. Any time you install or uninstall software in a GxP environment, Waters recommends that you follow your company s management-approved standard operating procedures for changing software. For help making software change management decisions, refer to the Empower 2 SP H program files updates section in this document that explains the program file updates contained in this hotfix. To verify that the Empower 2 SP H installation did not affect any data, reprocess a data set before and after you install the software, and then verify that the results are equivalent. Run the Verify Files utility or the ConnectionsAQT for Empower IQ, and review the resulting file for an entry that states No installation changes were detected. Installing Empower 2 SP H You can install this service pack by downloading it from the Waters web site or from the media. Restriction: No uninstall option is available for Empower 2 SP H. Requirements: You must have local administrator privileges to install Empower 2 SP H. Note that the Domain Administrator account might not have local administrator account privileges. Empower 2 FR5 (minimum) must be installed before installing Empower 2 SP H. Page 6 of 14

7 You must install Empower 2 SP H on all computers on which the Empower 2 client application is installed, including workstations, clients, LAC/E 32 modules, and servers (as listed in the Operating system requirements section at the start of this document). If the computer is in a client/server environment, when prompted to update the database, enter the password EMPOWERCSUPDATE, one word in all uppercase letters. To install Empower 2 SP H: 1. Insert the media in the media drive. 2. If the media starts automatically, follow all the prompts to complete the installation. If the media does not start automatically, browse to the media drive in Windows Explorer, and double-click Empower2SPHSetup.exe. 3. If you have problems installing Empower 2 SP H due to a Verify Files issue, contact your local Waters Support organization. Verifying the Empower 2 SP H installation You can verify that Empower 2 SP H was installed by running a utility called Verify Files. Running Verify Files creates a checksum.txt file that maintains a record of all Empower options and service packs installed on an Empower computer. The checksum.txt file also verifies the integrity of disk files by comparing their current CRCs and sizes with original values recorded during installation of the base software and any installed option or service pack. To verify your Empower installation: Click Start > All Programs > Empower > Verify Files. To view the checksum.txt file: From Windows Explorer, click Empower > Script > Checksum.txt. To confirm that Empower 2 SP H is installed on the computer: Click Start > All Programs > Empower > Installation Log to view the installation log, and search for lines similar to these: ******************************************************************************* Empower 2 SP H Installer Setup was initialized on :11:06 ******************************************************************************* Setup has found a valid installation of Empower 2154 with the required Service Pack. Setup has successfully applied the Waters Licensing Wizard Hotfix. The Empower 2 SP H Installer has successfully completed installing Service Pack F on this computer. The Empower 2 SP H Installer has successfully completed installing SP F Hotfix 1 on this computer. The Empower 2 SP H Installer has successfully completed installing Service Pack G on this computer. The Empower 2 SP H Installer has successfully completed installing Service Pack G Hotfix 1 on this computer. The Empower 2 SP H Installer has successfully completed installing Service Pack G Hotfix 2 on this computer. The Empower 2 SP H Installer has successfully completed installing Service Pack H on this computer. ******************************************************************************* Empower 2 SP H Installer has completed on :11:59 ******************************************************************************* Page 7 of 14

8 Empower 2 SP H program file updates The following files in the Empower\Script language directories (\en, \ja, \ko, \zh-chs) are updated during the Empower 2 SP H installation. File Name Purpose Version UpdProj62to621.sql (new) Updates projects from 6.20 to 6.21 N/A UpdHost62to621.sql (new) Updates database from 6.20 to 6.21 N/A UpdHostInternal.sql Host database structure updates N/A UpdProjInternal.sql Project database structure updates N/A Project.sql Loads project tables, sequences, etc. N/A Host.sql Loads host tables, sequences, etc. N/A CreateUsers.sql Creates the Oracle users N/A The following files in the Empower\Bin\ directory are updated during the Empower 2 SP H installation. File Name Purpose Version Cmgr.exe The Configuration Manager application InstrumentServer.exe The Instrument Service application Mil0.dll Contains base objects which implement database connection, security, user and user type objects, etc. Mil1.dll Contains base objects which implement higher level objects such as methods, results, etc. Mil2.dll Contains base objects which implement higher level objects including data processing, integration, calibration, etc. Mil3.dll Contains objects which implement higher level objects such as reporting groups and display graphics. Milres.dll Contains base objects which implement test and graphic based common resources. ProcSrvr.exe The Processing Server application Review.exe The Review application Waters.Licensing.Wizard.exe The Waters Licensing Wizard en\milresres.dll Resources from Resus (english) en\reviewres.dll Resources for Review (english) en\instrumentserverres.dll Resources for Installation Server (english) ja\milresres.dll Resources from Resus (japanese) ja\reviewres.dll Resources for Review (japanese) ja\instrumentserverres.dll Resources for Installation Server (japanese) ko\milresres.dll Resources from Resus (korean) Page 8 of 14

9 File Name Purpose Version ko\reviewres.dll Resources for Review (korean) ko\instrumentserverres.dll Resources for Installation Server (korean) zh-chs\milresres.dll Resources from Resus (chinese) zh-chs\reviewres.dll Resources for Review (chinese) zh-chs\instrumentserverres.dll Resources for Installation Server (chinese) The following files in the Empower\Bin\ directory have been rebuilt. File Name Purpose Version AutoArchive.exe The AutoArchive application Compare.exe The Compare application dconvert.exe The application that restores pre-millennium 3.0 data Empower.exe The main Empower 2 application ImmdSrvr.exe Contains immediate background processing reporting and exporting support InEditor.exe The Instrument Editor application ManTune.exe The Manual Tune application msdiag.exe The TMD Diagnostics application mseditor.exe The Method Set Editor application Msgcenter.exe The Message Center application Open Access.exe The Open Access application OQ.exe The Operations Qualification application Pdacalib.exe The PDA Calibration application Pdadiag.exe The PDA Diagnostic application pmeditor.exe The Processing Method Editor application procmon.exe The Processing Monitor application project.exe The Project application Quickset.exe The Run Samples application QuickStart.exe The QuickStart application Report Publisher.exe The Report Publisher application restoredb.exe The Restore Database application RptViewer.exe The Report Viewer application setarchdatabase.exe The Set AutoArchive database application Set Database.exe The Set database application Sseditor.exe The Sample Set Editor application StoreSrv.exe The Storage Server application SysMon.exe The System Monitor application Update2487.exe Firmware updates for the 2487 Detector ValidationManager.exe The Validation Manager application Page 9 of 14

10 ValidationReview.exe The Validation Review application VerifyOpt.exe The Verify Options application Waters Service.exe The Waters Service application WatersService.exe The Waters network communication network WDC.exe The Waters Data Converter application andims.dll Contains ANDI mass spectrometry library objects. Cmgrlib.dll Contains the Configuration Manager library EmpowerLicensingPlugin.dll C Sharp support library EthernetIeee.dll Contains all the control objects necessary to connect and use the National Instruments Ethernet to IEEE converter box. ImpExp.dll The Import/Export Library Interop.OPTINTLib.dll C Sharp support library IPalisade.dll Contains the Palisade mass spectrometry library. milado.dll Contains objects which implement higher level objects such as instrument method editor display graphics. MillServices.dll Contains definitions for the Millennium user interface. Milp.dll Contains base objects which implement higher level objects including data processing, integration, calibration, etc. MilTK.dll Contains basic Toolkit objects MilTkEx1.dll Contains extended Toolkit objects MtkCtrl.dll Contains Toolkit control objects netcdf.dll Contains low level processor format objects OptInt.dll Contains licensing and option objects StoreSrv.dll Contains Storage Server classes StoreSrvProxy.dll Contains Storage Server proxy stubs Waters.UI.WatStyle.dll C Sharp User Style library Waters.UI.WatTreeView.dll C Sharp User tree view library Waters.UI.WatValidator.dll C Sharp User validator library WDC_AC.dll Waters Data Converter module handling AccessChrom data format WDC_CS.dll Waters Data Converter module handling ChemStation data format WDC_MassLynx.dll Waters Data Converter module handling some MassLynx data format InstrumentServerps.dll Instrument Server proxy stub library N/A memlib32.dll Library support dll. N/A pallib32.dll Library support dll. N/A pbmlib32.dll Library support dll. N/A Page 10 of 14

11 ptlb32.dll Library support dll. N/A reflib32.dll Library support dll. N/A ulblib32.dll Library support dll. N/A UpdateDBUtils.dll Support library N/A WatersServiceps.dll Waters Service proxy stub library. N/A Waters.UI.WatValidator.XML Licensing Wizard validator XML support library N/A Waters.UI.WatTreeView.XML Licensing Wizard tree view XML support library N/A wlylib32.dll The Wiley library support dll. N/A Test configurations The following test configurations were used during development and evaluation of Empower 2 SP H. Database Server test configurations Operating system and service pack: Windows Server 2003 R2 SP2 Enterprise Edition 32-bit Windows hotfixes: KB958481, KB979909, KB983583, KB980773, KB , KB977354, KB958483, KB v2, KB , KB953595, KB958484, KB963707, KB , KB , KB973686, KB973729, KB938127, KB950759, KB , KB936021, KB951748, KB951698, KB950762, KB950760, KB950759, KB948590, KB948496, KB946026, KB945553, KB944653, KB944338, KB943485, KB943460, KB943055, KB942763, KB941693, KB941569, KB941202, KB936782, KB936357, KB935840, KB935839, KB933854, KB v2, KB925398, KB925876, KB925902, KB926122, KB927891, KB929123, KB930178, KB931784, KB932168, KB933729, KB , KB , KB , KB943729, KB938127, KB950759, KB , KB936021, KB951748, KB951698, KB950762, KB950760, KB950759, KB948590, KB948496, KB946026, KB945553, KB944653, KB944338, KB943485, KB943460, KB943055, KB942763, KB941693, KB941569, KB941202, KB936782, KB936357, KB935840, KB935839, KB933854, KB v2, KB925398, KB925876, KB925902, KB926122, KB927891, KB929123, KB930178, KB931784, KB932168, KB933729, KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB942831, KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB950974, KB , KB , KB952004, KB952069, KB214007, KB953298, KB954155, KB v5, KB , KB956744, KB956802, KB956803, KB956844, KB958644, KB958869, KB959426, KB960803, KB960859, KB961118, KB961501, KB967715, KB967723, KB968389, KB969059, KB970483, KB971029, KB971032, KB971513, KB971657, KB971737, KB971961, KB972270, KB973507, KB973540, KB973815, KB973869, KB973904, KB v2, KB974112, KB974318, KB974392, KB974571, KB975025, KB975467, KB975558, KB975560, KB975562, KB975713, KB977816, KB977914, KB978338, KB978542, KB978601, KB978695, KB978706, KB979309, KB979482, KB979687, KB979907, KB980195, KB980232, KB980436, KB981322, KB981349, KB982132, KB982214, KB982666, KB952954, KB , KB , KB KB KB , KB KG KG KB KB KB KB KB , KB KB KB KB KB Page 11 of 14

12 Operating system and service pack: Windows Server 2003 R2 SP2 Enterprise Edition 64-bit Windows hotfixes: KB , KB , KB982381, KB982632, KB981332, KB976662, KB971961, KB , KB956803, KB967715, KB967715, KB960715, KB960225, KB958690, KB958687, KB958644, KB957097, KB956841, KB952069, KB956802, KB955839, KB955069, KB954600, KB952954, KB951748, KB951698, KB951066, KB950974, KB950762, KB950760, KB948496, KB946026, KB945553, KB944653, KB943485, KB943460, KB v2, KB925398, KB925902, KB926122, KB927891, KB929123, KB930178, KB932168, KB933729, KB935839, KB936357, KB936782, KB v2, KB941569, KB943055, KB923561, KB , KB982214, KB982132, KB981957, KB981349, KB981322, KB980436, KB980232, KB980195, KB979687, KB979683, KB952004, KB , KB979482, KB954155, KB , KB , KB , KB956572, KB , KB979309, KB978706, KB956844, KB , KB956844, KB , KB958469, KB , KB , KB , KB958869, KB959426, KB , KB , KB960803, KB960859, KB961501, KB978695, KB967723, KB968389, KB969059, KB978601, KB971032, KB971657, KB978542, KB971691, KB972270, KB973507, KB973540, KB973815, KB973869, KB973904, KB974112, KB974318, KB974392, KB974571, KB975025, KB975467, KB975558, KB975560, KB975562, KB975713, KB977816, KB977914, KB978037, KB978338, KB , KB970430, KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB Citrix Server - Presentation Server 4.5 test configuration Operating system and service pack: Windows Server 2003 R2 SP2 Enterprise Edition 32-bit Citrix Hotfixes: Citrix Hotfix Rollup Pack PSE450W2K3R06 Windows Hotfixes: KB976576, KB980773, KB979909, KB , KB983583, KB958483, KB977354, KB v2, KB953595, KB , KB958484, KB963707, KB954430, KB973688, KB973686, KB938127, KB939653, KB942615, KB960714, KB958215, KB969897, KB972260, KB978207, KB980182, KB982381, KB , KB933566, KB925902, KB927891, KB929123, KB935840, KB935839, KB930178, KB931784, KB931836, KB932168, KB v2, KB936021, KB933729, KB933854, KB936357, KB936782, KB926122, KB941202, KB925398, KB921503, KB933360, KB941568, KB943485, KB943460, KB942763, KB941644, KB941569, KB944653, Windows Imaging Component, KB958687, KB955069, KB952954, KB952069, KB951748, KB951698, KB957097, KB950974, KB955839, KB950762, KB948496, KB938464, KB958644, KB954211, KB956841, KB956803, KB956802, KB943055, KB954600, KB956391, KB951066, KB , KB946026, KB970238, KB969898, KB968537, KB967715, KB961501, KB961373, KB952004, KB960803, KB960225, KB959426, KB956572, KB923561, KB v5, KB961118, KB961371, KB971633, KB973346, KB971657, KB973354, KB971557, KB973507, KB973869, KB968389, KB973540, KB958469, KB v2, KB971032, KB973815, KB960859, KB v3, KB968816, KB956844, KB967723, KB971961, KB975713, KB974392, KB974318, KB v2, KB958869, KB975467, KB973904, KB974571, KB969059, KB977165, KB969947, KB954155, KB970430, KB975560, KB973687, KB977914, KB971468, KB978037, KB978251, KB978262, KB971737, KB975025, KB972270, KB978706, KB955759, KB953298, KB974112, KB978338, KB978601, KB981349, KB980232, KB979306, KB979309, KB977816, KB979683, KB979482, KB980195, KB980218, KB975562, KB978695, KB981793, KB979559, KB979907, KB978542, KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB975558, KB , KB , KB , KB979687, KB , KB , KB , KB , KB980436, KB981322, KB , KB , KB982132, KB982214, KB , KB971029, KB214007, KB , KB , KB , KB Page 12 of 14

13 Client test configurations Operating system and service pack: Windows XP SP3 Professional Windows hotfixes: KB KB KB KB KB KB KB KB KB Q KB KB888111WXPSP2 KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB938464v2 KB KB KB KB KB KB951376v2 KB KB KB KB KB KB KB954550v5 KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB Operating system and service pack: Windows Vista Business Edition SP2 Windows hotfixes: , , , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB , KB905866, KB935509, KB937287, KB938371, KB938464, KB947562, KB948609, KB948610, KB948881, KB950762, KB950974, KB951066, KB951376,K B951698, KB951978, KB952004, KB952069, KB952287, KB952709, KB952714, KB953155, KB953733, KB953839, KB954154, KB954155, KB954211, KB954459, KB955020, KB955069, KB955302, KB955430, KB955519, KB955839, KB956250, KB956390, KB956391, KB956572, KB956802, KB956841, KB957095, KB957097, KB957200, KB957321, KB957388, KB957523, KB958481, KB958483, KB958623, KB958624, KB958644, KB958687, KB958690, KB958869, KB959108, KB959130, KB959426, KB959772, KB960225, KB960715, KB960803, KB961371, KB961501, KB963027, KB967723, KB968389, KB968537, KB968816, KB969897, KB970238, KB970430, KB970710, KB971029, KB971468, KB971657, KB971737, KB971961, KB972270, KB973346, KB973507, KB973540, KB973565, KB973687, KB973917, KB974318, KB974571, KB975467, KB975558, KB975560, KB975562, KB976767, KB976771, KB977816, KB978542, KB978601, KB978886, KB979309, KB979482, KB979687, KB979688, KB979911, KB980195, KB980232, KB980843, KB981322, KB981349, KB981997, KB982132, KB982214, KB982665, KB982799, KB983588, KB948465, LAC/E 32 Acquisition Server test configuration Operating system and service pack: Windows XP SP3 Professional Windows hotfixes: KB KB IE7 KB IE8 KB IE7 KB IE8 KB KB IE7 KB KB IE7 KB IE7 KB IE7 KB IE8 KB IE8 KB IE8 KB IE8 Q KB KB888111WXPSP2 KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB Page 13 of 14

14 KB KB KB KB v2 KB KB KB KB KB KB v2 KB KB KB KB KB KB KB v5 KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB KB Page 14 of 14