- 1 - MASTER OF ARTS, INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY EXCEL TRACK 2

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1 MASTER OF ARTS, INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY EXCEL TRACK 2 ADMISSION REQUIREMENTS 2 TOEFL, INTERNATIONAL CREDENTIALS, AND INTERNATIONAL STUDENTS 3 APPLICANT NOTIFICATION 3 POLICIES 3 EXTERNAL TRANSFER OF CREDIT 3 INTERNAL TRANSFER OF CREDIT 3 WAIVER OF COURSES 4 RESIDENCY REQUIREMENT 4 SATISFACTORY PROGRESS 4 CREDIT HOURS PER YEAR AND PROGRAM LENGTH 4 GRADUATION REQUIREMENTS 4 THE PROGRAM 5 PHILOSOPHY 5 ETHICS 5 OBJECTIVES 5 INDUSTRIAL/ORGANIZATION PSYCHOLOGY PROGRAM COMPETENCIES 5 INDUSTRIAL AND ORGANIZATIONAL CERTIFICATE OPTIONS 7 THE CURRICULUM 8 EXCEL TRACK PROGRAM REQUIREMENTS 8 EXCEL TRACK SPECIALIZATIONS (CERTIFICATE PROGRAMS) 8 EXCEL TRACK / CERTIFICATE COURSES 9 EXCEL TRACK / CERTIFICATE SCHEDULE 10 COURSE DESCRIPTIONS FOR THE EXCEL TRACK 11 SPECIALIZATION/CERTIFICATE COURSE DESCRIPTIONS

2 Master of Arts, Industrial & Organizational Psychology ExCEL track The ExCEL track (Executive Career Enhancement and Leadership) of the IO program is a blended academic format of online and on-campus course work. This 35-semester credit hour track is designed for working adults who desire advanced skills and knowledge in human behavior to improve individual and organizational performance. It is an applied program that incorporates individual work experiences and workplace situations with classroom theory to extend and deepen learning and it builds upon the self-direction of adult learners to strengthen this relationship. Students must complete an applied research project which integrates program learning and applies this learning to an authentic workplace situation. Additional field practica are not required. Students in the ExCEL track will select from a specialization in one of the following areas: Organizational Effectiveness, Workplace Diversity, Consumer Psychology or Leadership for Healthcare Professionals. For those who do not wish to pursue a master s degree, The Chicago School also offers a nine credit hour, blended format certificate in one of the aforementioned areas of specialization. Admission Requirements Application to The Chicago School s Industrial and Organizational Psychology graduate program is open to any person who has earned a bachelor s degree from an accredited institution and who meets other entrance requirements. Applicants will be judged on their overall ability to do graduate work. ExCEL Track Option: Factors that are considered for admission to the M.A. in Industrial and Organizational Psychology, ExCEL track include: Official transcripts from undergraduate and any graduate schools attended. Generally, an undergraduate GPA of a 3.0 or higher on a 4.0 scale is required for admission. A current resume highlighting five years or more relavant, post-baccalaureate relevant work experience A 500-word statement of personal and professional goals Letters of recommendation are not required, but may be submitted to help strengthen an application Applied Forensic Certificate: Factors that are considered for admission to the Applied Forensic Certificate program include: Official transcripts from undergraduate and any graduate schools attended. Generally, an undergraduate GPA of a 3.0 or higher on a 4.0 scale is required for admission. A current resume A 500-word statement of personal and professional goals Letters of recommendation are not required, but may be submitted to help strengthen an application Computer Proficiency Students will need to access to a computer that is less than three years old, an Internet connection (preferably broadband), and the Microsoft Office Suite including Word, Excel, and Outlook. Students must have, at a minimum, the following computing skills: A comfort with basic Internet technology The ability to open and attach files The ability to send and receive The ability to save documents Standardized Testing: The Graduate Record Examination (GRE) is not required; however students who have taken the exam may submit their scores to enhance their application. Scores should be sent directly to the school (GRE School Code: 1119) for consideration. Please see the application for detailed instructions and information regarding application requirements, application deadlines, and letters of recommendation. Application Fees: Degree applications must be submitted with a $50.00 application fee to be considered. Certificate applications must be submitted with a $25.00 application fee to be considered

3 TOEFL, International Credentials, and International Students TOEFL: If English is not your primary language, you must submit official TOEFL scores with your application (TOEFL School Code: 7161). International students who received a bachelor s degree from an accredited United States institution are exempt from this requirement. International credentials: Applicants with international credentials must obtain and submit an official course-by-course evaluation through an evaluation agency such as World Education Services ( or Educational Credential Evaluators Inc. ( Students must have a U.S. equivalent bachelor s degree. In addition to the agency evaluation, all official graduate and undergraduate transcripts must be submitted. Applicant Notification The Chicago School reviews applications on a rolling basis. Once review begins, complete applications will be considered by the Admission Committee and notified regarding the admission decision. The Chicago School does not share information or provide any feedback regarding admission decisions. If a student is offered admission into the ExCEL track or a certificate program, in order to secure a place in the incoming class, the student is required to submit the required intent to enroll form by the deadline indicated in the offer of admission. Policies External Transfer of Credit Prior graduate course work, if within the area of study, may be eligible for transfer or waiver of credit. Students accepted to the program may petition by submitting a Petition for Transfer/Waiver of Credit ** and all required documentation. The decision to accept transfer credit is solely that of the school and reserves the right to require satisfactory performance on an examination before awarding a transfer of credit. Satisfactory completion of a competency examination is required before transfer of credit is awarded when the course in question has been taken more than five years prior to admission. No credit will be transferred for course work that is more than 10 years old. Transfer of credits is subject to the following conditions: Transferred course credit is restricted to graduate level courses from a recognized, regionally accredited graduate degree granting institution. Transfer of credit is awarded only for required courses. Transfer of credit is not granted for clinical practica or for internship. Transfer of credit is granted only for courses in which the grade obtained was a B or higher. Pass/Fail grades are not eligible. Each hour of credit accepted for transfer will be assessed a fee of $75 per credit hour. Students applying into the ExCEL track may transfer a maximum of nine semester hours of credit. Certificate students are to consult with the department chair with which they wish to transfer or waive credits. **The Petition for Transfer of Credit form is available on the school website by following the link to Student Services, Student and Academic Services Forms on the Student Services page. Please submit all required documentation with each petition. Any credit approved for transfer will not be added to the student s academic record until after the second week of their first semester. Internal Transfer of Credit Individual Courses Students who wish to take a course in one of the other Industrial/Organizational Psychology M.A. tracks must seek approval prior to registration. Students must submit to the program a Petition for Transfer of Credit Form for approval. Acceptance of transfer credit is solely the decision of the department chair. Transferring Between Degree Track Students in the campus-based M.A. track must meet the unique admission requirements of the ExCEL track in order to transfer and enroll. These include: Five years of relevant, post-baccalaureate work experience Access and basic proficiency using the Internet and Microsoft Office The ability to use and send and attach files - 3 -

4 Students in the ExCEL track must meet the unique admission requirements of the campus-based M.A. program in order to transfer and enroll. These include: Three letters of recommendation Essay Required undergraduate coursework in psychology, statistics or research methods (see program catalog) Internal transfers of credit are subject to the same conditions as transfers of credit from external institutions (see External Transfer Credit section). However, Students who have completed the ExCEL I/O track do not automatically enter the Business Psychology Psy.D program as third year students. Rather, they must complete the core curricula of the campusbased I/O degree prior to beginning the Business Psychology Psy.D. curricula. Waiver of Courses Any domestic or international student with previous graduate course work who has already received the maximum transfer credit may request a waiver of additional course work. However, waiver of courses does not reduce the total number of hours of course work to be completed at The Chicago School; it permits students to substitute course work as approved by the Department Chair. An international student who has completed an undergraduate course(s) that, in the judgment of the Department Chair, is equivalent to a required course at The Chicago School, may apply for the course to be waived. M.A. ExCEL students may seek a waiver for a total of nine credit hours. Those seeking both a waiver and transfer of credit hours may not exceed a total of nine credit hours. Residency Requirement It is expected that students will fulfill all degree requirements through courses offered at The Chicago School. Under unusual circumstances, and subject to the approval of the Department Chair, a student may be permitted to complete certain course requirements at another institution. Select distance courses have a blended (online and on-campus) format and therefore require a one weekend intensive seminar on campus. Students are notified at the onset of the course of the exact date that they are required to report to campus. Satisfactory Progress Matriculated students must be continuously enrolled in the program until graduation unless granted an approved Leave of Absence. Satisfactory progress semester hours do not include waiver or transfer credit hours. No student will be permitted to take less than three semester hours of course work over a Fall, Spring or Summer 16 week semester (or two 8 week sessions) unless that student has fewer than three semester hours of course work remaining or is on an approved Leave of Absence. In order to receive financial aid, however, you must be at least half-time for the semester. Credit Hours per Year and Program Length The maximum duration of Master of Arts in Forensic Psychology ExCEL track program is five years. Students must complete, at minimum, nine semester hour credits each calendar year. In order to be classified as full-time in terms of financial aid, students must be enrolled for a minimum of nine semester hours during Fall and Spring semester and five credits during Summer term. The ExCEL track of the Forensic Psychology is a 20 month half-time program. In order to be classified as half-time in terms of financial aid, students must be enrolled for a minimum of 3.5 credit hours in at least one of the two 8 week Fall, Spring or Summer terms.. Graduation Requirements Students must complete the online Petition for Program Completion form in order to have their degree conferred, diploma issued, and for eligibility to participate, if desired, in the commencement ceremony. Students must submit their Petition for Program Completion by the second week of the 16-week semester in which they will complete their program requirements. To participate in the annual Commencement held in the summer, students must submit their Petition by week six of the 16- week Spring semester. Students must be in good standing in their program for the Master s degree to be awarded

5 Students must complete all of their degree requirements before the degree can be conferred. This includes course work, and any clinical training (practicum/internship), thesis/dissertation, and/or applied research project required by your program of study. After all final grades are posted for the student s final semester, a degree audit will be conducted to verify degree completion. The degree is then conferred, posted to the transcript, and a diploma is issued. The Program Philosophy The Industrial & Organizational Psychology (I/O) program has adopted the Society of Industrial and Organizational Psychologists' recommended areas of study as the basis for its curriculum. It provides students with a broad knowledge of the scientific literature and theoretical principles of organizational and industrial psychology and the application of these principles to the variety of work settings in which I/O psychologists are employed. Students develop an understanding of the way organizations operate, gain the essential assessment, intervention, and consultation skills to help organizations and the individuals within them to solve problems, enhance performance, and manage the complexities of today's work environment. The emphasis is on training students to assume professional responsibilities in human resources, consulting, organizational-development, and management positions. Ethics I/O program students are expected to develop a working knowledge of the ethical and legal issues pertaining to work in the domain of I/O psychology, including, but not limited to the current Ethical Principles of Psychologists and Code of Conduct for Psychologists; relevant federal, state, and local laws, statutes, regulations, and legal precedents (e.g., the Equal Employment Opportunity Commission's Uniform Guidelines on Employee Selection Procedures, 1978); as well as the professional norms, standards, and guidelines relevant to the profession (e.g., Specialty Guidelines for the Delivery of Services by Industrial-Organizational Psychologists, 1981; Principles for the Validation and Use of Personnel Selection Procedures, 1987; and Standards for Educational and Psychological Tests, 1985). Objectives 1. To provide students with the foundation in I/O theory and research in order to have the necessary knowledge and skills to lead personnel selection, development, organizational assessment, and interventions. 2. To provide students with the necessary skills in research and statistical methods to become educated consumers of the professional literature and to draw upon research methodologies in designing interventions and critically approaching problems in an applied setting. These skills will lead to the ability to correctly assess survey results, choose components of a selection system, evaluate performance management at an organizational level, and analyze jobs efficiently. 3. To provide students with the personal and interpersonal skills necessary in the business environment, such as effective communication, conflict negotiation, influence strategies, networking skills, business savvy, and crosscultural intelligence. Industrial/Organization Psychology Program Competencies The I/O program has identified nine key competencies which are demonstrated in four key components: 1) Scholarship, 2) Diversity 3) Professional Behavior & Ethics, and 4) Professional Practice. The following are definitions of the I/O Psychology Program Competencies: Scholarship I/O Knowledge: The student understands key theories and principles in I/O Psychology For any given major topic (e.g., personnel selection, performance appraisal, leadership), the student is able to name the major theories influencing practice, and provide a brief description of how each compares and contrasts with the others. Research Utilization: The student uses research to inform practice, as demonstrated by the ability to coherently and comprehensively sort and pull out relevant information and key findings from research articles, and to draw implications for applied practice. The student is able to interpret statistical results and convey the findings to others in non-technical language. The student is able to evaluate research in terms of generalizability, including effect size, operationalization, and cultural bias

6 Research Skills: The student is able to design a basic evaluation study (such as a validity study) and maintain awareness of internal and external validity, appropriate statistical power, and the selection of an appropriate sample of the population. The student is able to independently make decisions regarding which statistical procedures and methods to use and can tell if the results are significant. For example, the student can explain the predictive power of a selection test to a consumer. The student is able to use SPSS to analyze data with little instruction or supervision. Critical Thinking: When applying a statistical method or theory to an intervention/organizational problem, the student considers needed customizations or instances in which it may not work. The student is able to review the work of others, actively search for logic flaws and make meaningful suggestions. The student probes for more information when seeking a solution (i.e., will look for root causes rather than surface symptoms). The student is able to evaluate key issues from multiple perspectives, identifying the strengths and limitations of each perspective. Diversity Diversity: Understands the challenges involved in applying the theories of I/O Psychology across cultures. The student is able to understand the cultural context in which I/O theories and principles have been formulated. He or she should also be able to understand and apply I/O theories and principles in relation to cultural dynamics. The student has an appreciation for indigenous models that arise in other cultural contexts. Professional Behavior & Ethics Ethics and Professional Behavior: The student recognizes ethical considerations The student demonstrates the generally accepted code of business etiquette. For example, she or he meets deadlines, creates high quality work products in a timely fashion, and dresses appropriately for the client or situation. The student is able to identify stakeholders, understand how decisions will affect them, and devise an appropriate solution in ambiguous situations. The student understands and adheres to APA Ethical Guidelines for Practice. Understands the challenges involved in applying the theories of I/O Psychology across cultures. The student is able to understand the cultural context in which I/O theories and principles have been formulated. He or she should also be able to understand and apply I/O theories and principles in relation to cultural dynamics. The student has an appreciation for indigenous models that arise in other cultural contexts. Professional Practice Industrial & Organizational Psychology Consulting: The student is able to develop assessment, intervention, and evaluation strategies that address the real-world situation and acknowledge pragmatic constraints, drawing form relevant research and theory in I/O Psychology. The student critically discusses key I/O principles and the research bases of those principles in terms of their applicability to real-world situations. The student demonstrates the generally accepted code of business etiquette. For example, she or he meets deadlines, creates high quality work products in a timely fashion, and dresses appropriately for the client or situation. Communication: The student demonstrates effective oral and written communication. The student conveys I/O principles in language appropriate for the audience. The student organizes and presents ideas effectively for both formal and spontaneous speeches that are clear, concise, and informative using language that is appropriate for the audience. The student demonstrates active listening skills. The student understands how to compose grammatically correct, consumer-oriented reports of a professional quality. Interpersonal Skills: The student works successfully with individuals different from her or himself. The student develops mutually trusting relationships with others, regardless of individual differences. The student accepts and evaluates feedback non-defensively and actively seeks to modify his/her behavior appropriately

7 The student demonstrates openness to new experiences. The student appreciates alternative perspectives and points of view regardless of the source s background, education, or position in the organization. The student is collaborative and team oriented. The student draws on the awareness of personal strengths, weaknesses, and personal biases to understand how these factors may detract from or enrich work performance ExCEL Track Option The ExCEL track of the Chicago School allows students to learn about new theories, concepts, and best practices relevant to their careers, and apply that learning in the workplace while earning graduate certificates and degrees. ExCEL courses are based on: - An instructional environment which accepts students as mature learners and allows them to bring their experience and expertise into the class - Readings and materials which expose students to new theories, concepts, and best practices relevant to their careers - Classmates to provide a broader range of workplace experiences and provide multiple perspectives on workplace problems, situations, and challenges - An experienced faculty member who is a personal mentor-guide-facilitator-resource for students The ExCEL Track for the MA Industrial and Organizational Psychology program is blended, combining online and oncampus experiences to provide greater access to the program for working adults as well as instruction most appropriate to course learning goals. Seven of the courses are online, three are blended and include one on-campus weekend session as well as online course work in that semester. The Applied Research Project includes completion of five online independent studies together with required interactions with the student s advisor which provide ongoing support and structure for the Project throughout the program. The program is accelerated and offered in two eight-week terms each semester. A typical student schedule would include one three semester-credit course per term as well as one, one-credit independent study per semester, totaling seven semester credit hours per semester. The program may, therefore, be completed in five semesters or approximately 20 months. Non-degree seeking students may also enroll in a three-course certificate program in an area of specialization. Industrial and Organizational Certificate Options The Chicago School also offers three-course certificate programs in the following areas: Organizational Effectiveness, Consumer Psychology, Workplace Diversity and Leadership for Healthcare Professionals

8 The Curriculum ExCEL Track Program Requirements The M.A. in Industrial and Organizational Psychology, ExCEL track is a 35-semester credit hour program including 10 courses and a 5-credit-hour applied research project. ExCEL tracks feature a blended (on-campus and online), part time curriculum to accommodate the flexibility needs of working professionals. Students in this track are encouraged to apply current work projects to their degree course work and thus are expected to be employed. The ExCEL track does not include internships or a thesis option; rather students will complete an applied research project over the course of their studies that reflects their grasp of the programs learning outcomes. Three courses will require an intensive, weekend class session which is facilitated at The Chicago School campus and they are indicated as blended in the course description. ExCEL Track Specializations (Certificate Programs) Non-degree seeking students may elect to take specialized course work under the M.A. in Industrial and Organizational Psychology as a stand-alone, three course certificate. The curriculum is designed to be completed in approximately six months. (3 eight week terms). Course work is completed online. Non-degree seeking students may elect to take specialization course work as a stand-alone, three course certificate. There are fours areas in which a student may specialize or pursue a certificate: Consumer Psychology: Specialization in this area will provide a better understanding of how consumers think, feel and reason, and how marketers can adopt and improve their marketing strategies to more effectively gain consumer confidence. Leadership for Healthcare Professionals: Those who specialize will better understand the legal framework of the healthcare industry, its systems of care, and the implications of social, cultural, and behavioral aspects of health-related issues. Organizational Effectiveness: Those who specialize will learn to identify limitations in current work processes, management approaches, and team building practices and create a more effective workplace. Workplace Diversity: Specialization in this area will teach students to address the challenges of diversity, create a balanced, inclusive workforce, understand global leadership, and manage generational differences

9 ExCEL Track / Certificate Courses Core Courses Course Title Credit Hours EIO 510 Organizational Behavior 3 EIO 511 Organizational Culture and Design 3 EIO 555 Organizational Team Dynamics (blended) 3 EIO 523 Employee Selection 3 EIO 525 Management and Leadership (blended) 3 EIO 522 Performance Management 3 EIO 513 Organizational Consulting Skills (blended) 3 Specialization courses 9 Academic Writing and Research for Practice courses 5 Total, ExCEL Track credits 35 Academic Writing and Research for Practice Courses (5 credits) Course Title Credit Hours EIO 601 A& B Professional Proposals 1 EIO 602 A& B Information Literacy 1 EIO 603 A & B Professional Ethics 1 EIO 604 A & B Overview of Applied Research Methodologies 1 EIO 605 A & B The Applied Research Project 1 Specialization/Certificate Courses (9 credits)* Course Title Credit Hours Consumer Psychology ECP 701 Consumer Motivation 3 ECP 702 Reaching the Target Market: Qualitative Research 3 Methods ECP 703 Understanding Consumer Perceptions: Quantitative 3 Research Methods Workplace Diversity EWD 711 Meeting the Challenges of Global Human Resource 3 Management EWD 712 Beyond Compliance: Building Ethical Organizations 3 EWD 713 Promoting Diversity 3 Organizational Effectiveness EOE 721 Competitive Compensation and Benefits Systems 3 EOE 722 Development and Deployment of Employee Surveys 3 EOE 723 Production Labor Relations 3 Leadership for Healthcare Professionals EHP 731 Legal Issues in Healthcare 3 EHP 732 Strategic Planning in Healthcare Diversity 3 EHP 733 Quality Management in Healthcare Organizations 3 All students enrolled in the M.A. in Industrial and Organizational Psychology, ExCEL track select an area of specialization. Non-degree seeking students may enroll in a three-course certificate program in one of these areas

10 ExCEL Track / Certificate Schedule Year 1 Summer I Summer II EIO 510 Organizational Behavior 3 EIO 511 Organizational Culture and Design 3 EIO 601A Writing & Research for Practice:.5 EIO 601B Writing & Research for Practice:.5 Professional Proposal Professional Proposal Total Summer I credits 3.5 Total Summer II credits 3.5 Total Summer credits - 7 Fall I EIO 555 EIO 602A Year 2 Spring I EIO 525 EIO 603A Summer I EIO 512 EIO 604A Organizational Team Dynamics (one weekend on-campus) Writing & Research for Practice: Information Literacy Fall II 3 EIO 523 Employee Selection 3.5 EIO602B Writing & Research for Practice: Information Literacy Total Fall I credits 3.5 Total Fall II credits 3.5 Total Fall credits - 7 Year 1 total credits -14 Spring II Management and Leadership (one weekend on-campus) 3 EIO 522 Performance Management 3 Writing & Research for Practice:.5 EIO 603B Writing & Research for Practice:.5 Professional Ethics Professional Ethics Total Spring I credits 3.5 Total Spring II credits 3.5 Organizational Consulting Skills (one weekend on-campus) Writing & Research for Practice: Overview of Applied Research Methodologies Summer II.5 Total Spring credits First Specialization/Certificate Course 3.5 EIO 604B Writing & Research for Practice: Overview of Applied Research Methodologies Total Summer I credits 3.5 Total Summer II credits Total Summer credits - 7 Fall I Second Specialization/Certificate Course Fall II 3 Third Specialization/Certificate Course 3 EIO 605A Writing & Research for Practice: The Applied Research Project.5 EIO 605B Writing & Research for Practice: The Applied Research Project Total Fall I credits 3.5 Total Fall II credits Total Fall credits - 7 Year 2 total credits - 21 Total ExCEL track, Industrial and Organizational Psychology M.A., credits

11 Course Descriptions for the ExCEL Track EIO 510 Organizational Behavior This course explores organizations at the individual and team level, examining the relationship between employees and managers, and employees and teams. It examines the factors that drive productivity and success in organizations including motivation, diversity, work stress, conflict and negotiation, decision-making, personality, and attitudes. (3 credits) EIO 511 Organizational Culture & Design This course explores organizations at the organizational level, examining the relationship between culture and organization design, structure, and environment. It examines the impact of change in strategy and technology, environmental turbulence and organizational maturity, and reviews organization development as a means to advance the changing nature of organization. Supporting topics include corporate ethics, life cycle and control, organizational climate, and globalization. Students create an organizational change strategy for a company in turmoil. (3 credits) EIO 512 Organizational Consulting Skills (blended) Prerequisites/Requirements: IO 400, IO 510, IO 520. This course provides students with the knowledge and skills to serve as internal and external consultants to business and non profit organizations. The class reviews individual, group and organizational assessment strategies. Through case analysis and in class experiential exercises, students gain skills in project proposal, problem framing, contract development, client relations, and presentation of findings. Legal and ethical issues specific to the consulting role will also be addressed. At the completion of this class, students will participate in an assessment center exercise and receive feedback to prepare them for their internship requirement. (3 credits) EIO 522 Performance Management This course builds the skills of measuring and improving business performance at the individual and team level. It focuses on developing a culture of performance and rewarding that performance. Supporting topics include legal issues of performance appraisal, multi-source methods of appraisal and models for multi-year performance management. Students analyze their organization s performance system and revise it based on theory and best practices (3 credits). EIO 523 Employee Selection This course provides students with the requirements for creating a legally defensible selection system. It addresses job analysis, fair employment practices, selection validation and behavioral interviewing processes. Students practice analyzing a job and creating measures for the selection process. They use the right tools and processes to reduce turnover and to ensure stronger employee retention. They evaluate and revise their organization s selection process based on theory and best practices (3 credits). EIO 525 Management and Leadership (blended) Management and leadership is the heart of organizational life. This course examines how managers and leaders create results by empowering culture and organizational commitment. It leads with the premise that there is no ideal leadership style and that an effective style depends upon realistic assessment of the organizational life cycle, culture and market environment. Students apply management and leadership theory to their own work environment, evaluating how specific situations can be effectively addressed (3 credits). EIO 555 Organizational Team Dynamics (blended) This course explores organizations at the team level, examining the relationship between employees and teams and organizations and teams. Students practice assessing and facilitating team processes to maximize productivity and results for members and stakeholders. It addresses how to get things done when teams lack leadership or authority. Supporting topics include how to build teams, how to manage meetings, how to build relationships beyond the team, and how to keep teams effective over their life span. The course uses real time teams, both virtual and face-to-face (3 credits)

12 EIO 601 A & B Writing and Research for Practice: Professional Proposals Covers basic skills needed for writing at the graduate level, including critical thinking and attention to cross-cultural and multiple perspectives, grammar and writing mechanics, and style and report format appropriate for the workplace. Familiarizes students with essential resources needed for continuing development of these skills. Includes an overview of the Applied Research Project and the Project s relationship to the learning outcomes of the program. Covers the process and procedures for creating a personal electronic portfolio. Required e-portfolio submission: A Proposal for an Applied Research Project which includes the problem statement, background, goal, and an annotated bibliography of 3 to 4 articles related to the Proposal topic. Approval by the Student s advisor is required. (Each.5 for a total of 1 credit) EIO 602 A & B Writing and Research for Practice: Information Literacy In addition to a review of electronic and other resources available to graduate students at The Chicago School, including traditional scholarly resources, this course prepares student to create an effective research strategy to find and evaluate needed information. Students learn to formulate research queries, perform advanced searches using a range of search engines and critically evaluate information for a particular application. Reference information to avoid plagiarism is included. Required e portfolio submission: A revised Applied Research Project if warranted and the Literature Review Section of the Project with a complete Reference List. Approval by the Student s Advisor is required. (Each.5 for a total of 1 credit) EIO 603 A & B Writing and Research for Practice: Professional Ethics An overview of individual as well as organizational responsibilities with regard to ethical issues and requirements related to research and professional behavior. Students will think critically about ethical situations and compliance regulations in their workplace. The research ethics requirements of The Chicago School are included. Required e-portfolio submission: A revised Applied Research Project if warranted, the Critical Analysis of Ethical Considerations section of the Project, and IRB approval if needed. Approval by the Student s Advisor is required. (Each.5 for a total of 1 credit) EIO 604 A & B Writing and Research for Practice: Overview of Applied Research Methodologies An introduction to practical research methods used in workplace settings including qualitative and quantitative research methods, including action research. It covers the interpretation and presentation of fundamental statistical data used in workplace research. Students will learn to select an appropriate design for a particular research question. Familiarizes students with resources for continuing development of these skills. Student e-portfolio outcome: A revised Proposal, if warranted, the Project Methodology section of the Applied Research Project, and a detailed plan to execute and complete the Applied Research Project. Approval by the Student s Advisor is required. (Each.5 for a total of 1 credit) EIO 605 A & B Writing and Research for Practice: The Applied Research Project Students will complete an Applied Research Project related to their workplace in which they formulate, investigate, and analyze a problem and develop solutions to address the problem. The Project will include a section presenting an overview of the problem, a review of related literature and other organizational information, a critical analysis of the ethical considerations, a research methodology appropriate for the problem and organizational context, and a critical analysis of the problem and recommendation for its resolution. Required e-portfolio submission: A report documenting the Applied Research Project in a style appropriate for the workplace, and a Power Point presentation of the Project Approval by the Student s Advisor is required. (Each.5 for a total of 1 credit)

13 Specialization/Certificate Course Descriptions Each specialization is equal to 9 credits. All three courses are required to complete the specialization/certificate. Consumer Psychology ExCEL Track Specialization/ Certificate ECP 701 Consumer Motivation Consumers today are bombarded by fast-paced, technologically savvy inducements to make spontaneous purchases across media. Making sense of how potential buyers sort through the stimulus overload will help you design point of sale displays, improve visual merchandising, maintain the integrity of your brand image, and attract and retain customers over time. Individually tailored project work will center on the participant s work challenges. Learning outcomes include: Understanding the basic motivations underlying consumer purchasing behavior; Identifying how consumers perceive and respond to product variety and assortment, as well as how individuals vary in their responses to these choices; Applying techniques and methods for measuring customer satisfaction, or the degree to which consumers are satisfied or delighted Leveraging how customer goals and identities motivate their buying experiences and preferences Using this information as advertisers, marketers, buyers, merchandisers, and store mangers to create increase customer retention and the frequency of unplanned purchases. ECP 702 Reaching the Target Market: Qualitative Research Methods Reaching your target market and building market share requires identifying the characteristics of the people in that group as well as what they look for in products or services that will make them loyal customers. Techniques for collecting and analyzing data covered in this course include: an overview of qualitative research techniques; designing, conducting, and managing in-depth interviews; focus groups (on-site, telephone, web) and on-line bulletin boards ethnographic research; hybrid models that combine interviews and focus groups; preventing, avoiding, and dealing with products associated with qualitative research. how to report research findings. ECP 703 Understanding Customer Perceptions: Quantitative Research Methods Focusing on your target market, improving customer satisfaction, and building your brand image means keeping your pulse on the public perception of your products and services. Surveys are a key component of a customer awareness strategy. Learning objectives in this course include: when to use survey research; designing, conducting, and managing quantitative (survey) research; how to ask survey questions that the get the information you need; how to conduct mail, web, and telephone surveys; how to manage, analyze, and interpret survey data; how to choose the right types of analysis; the impact of sampling techniques and sample size; how to report survey findings

14 Workplace Diversity ExCEL Track Specialization/ Certificate EWD 711 Meeting the Challenges of Global Human Resource Management Managing human resources on a global basis requires an understanding of global staffing issues, including international assignment, compensation/benefits practices and requirements across borders, and culturally influenced differences in ethical practices. This course is intended as an overview of these issues, with the focus selected by the participant using an individualized project. Learning outcomes of this course include: Managing the challenge of balancing conflicting values across cultures; Designing value-added expatriate programs; Identifying important considerations in international staffing EWD 712 Beyond Compliance: Building Ethical Organizations Leaders drive performance in line with their personal values in ways that have far-reaching implications and consequences. The savvy global leader understands the impact of her or his own personal value system on the organization, and uses that understanding to make the organization a responsible corporate citizen that is a valued partner in the global marketplace. This course guides the leader though making assumptions about visible, understanding their impact on corporate culture and performance, and translating them into a living Code of Ethics that guides the citizenship behavior of the organization through ethical dilemmas. Learning objectives in this course include: addressing three key assumptions leaders make when setting the moral compass for their organizations: Stating and embracing a corporate value system that is based on fundamental definitions of right and wrong that are somehow universal; A decision making strategy based on these definitions can by applied across cultures; A published Code of Ethics will ensure that employees will operate with integrity or face sanctions. EWD 713 Promoting Diversity Organizational mission, vision, and values statements frequently include language that indicates diversity as a guiding principle or deeply held ideal. Those organizations that truly want to put these words into meaningful action may find it difficult to articulate what they mean and how to accomplish them. This course addresses the idea of embracing and adopting diversity. Learning objectives include: defining diversity in practical, meaningful, and useful terms developing strategies for increasing diversity in leadership ranks exploring implicit bias in contemporary leadership competency models and working to reduce it; building a business case for purposefully increasing diversity in the workforce. Organizational Effectiveness ExCEL Track Specialization/ Certificate EOE 721 Competitive Compensation and Benefits Systems Your company s compensation and benefits systems communicate and reinforce the values of your organization. Participants in this course learn how to create a strategic compensation policy that helps you attract and retain top talent. Learning outcomes include: Structuring a compensation policy; Understand and use different job evaluation methods; Understand the value of compensation surveys and how to use them; Create market-competitive salary ranges; Design internally fair salary structures. EOE 722 Development and Deployment of Employee Surveys Employee opinions surveys are powerful management tools that can help you strategically enhance productivity, market share, customer satisfaction, and profitability. Participants will learn how to create effective surveys using appreciative inquiry and action planning to measure and implement organizational performance improvement initiatives. Learning outcomes include: Creating effective surveys using appreciative inquiry; Developing sustainable organizational survey initiatives; Using surveys to enhance organizational performance; Leveraging survey data to increase organizational effectiveness

15 EOE 723 Production Labor Relations This course focuses on understanding the role of collective bargaining in building strong, effective organizations. Participants will become familiar with applicable legislation, responsibilities around negotiations and contract adherence, managing multiple bargaining units, and partnering with bargaining unit representatives to make corporate initiatives successful. Learning outcomes include: Partnering with bargaining unit leaders; Managing the grievance procedure; Navigating fair employment and other important labor laws Leadership for Healthcare Professionals Specialization/ Certificate EHP 731 Legal Issues in Healthcare Leadership Health care administrators must be conversant with the legal framework of the health care industry as well as the ethical issues confronted in various health care settings. This knowledge is essential if you are to run your operation in an ethical and professional manner. Learning outcomes include: becoming patient centered; effectively administering licensure and medical malpractice/liability, insurance issues; legal and ethical standards for care and informed consent; protecting medical record confidentiality, patient rights and patient advocacy. EHP 732 Strategic Planning in Healthcare Diversity The course provides an overview of the development of the current status of the health care system in the United States, its organizational structure, and operation of the various health care organizations. Reflecting on the issues faced by major health care delivery systems such as clinics, hospitals, long-term care facilities, health care cooperatives as well as relevant managed care providers, this course takes a long term look at the strategic planning necessary for the operation of healthcare services in a competitive market. Learning outcomes include: Defining the market position and operational role of your organization within the larger health care system. Creating a three to five year strategic plan; Taking a pro-active role in planning longer term solutions to current challenges. EHP 733 Quality Management in Healthcare Organization This course will provide basic quality management philosophy and strategies to effect positive organizational change. Healthcare leaders are challenged to have the knowledge and skills to assess, evaluate and design clinical processes, challenge existing methods, rapidly implement new ideas, direct organizational change and plan for future innovations in a changing healthcare environment. Learning outcomes include: Designing, organizing and analyzing information related to quality improvement Appling problem-solving skills to analyze problems and issues related to quality Designing appropriate organizational structures and teams to implement quality solutions