Integrating an ITILv3 Service Management Architecture into Business Architectures

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Integrating an ITILv3 Service Management Architecture into Business Architectures"

Transcription

1 Integrating an ITILv3 Service Management Architecture into Business Architectures Key Challenges experienced and Lessons Learned Trevor Lea-Cox, Introducing Service Management 2, 2012,

2 ITIL and ISO20000 ITILv3: Best practices for managing the Service Lifecycle 26 Process Areas (minor disciplines) in 5 Stages (books) Service Management Standard: Current version: ISO/IEC :2011 Focus is on the Service Management System 3, 2012 The Architecture Products KLC Alliance Service Management (SM) Architecture based on ITILv3: Process Architecture is an enhanced version of that from IT Process Maps GbR (enhanced in content and utility) The SM Architecture is available on several platforms LCA is responsible for managing the development (new products and upgrades), distribution and support of the SM Architecture products running on IBM s Rational System Architect Includes assisting all customers worldwide to integrate their SM Architecture with their established Business Architecture For all Architecture platforms: Currently over 200 customers worldwide Mostly large SMEs, Multi-nationals and Government 4, 2012,

3 Key Issues and Problems Encountered What is a Business Architecture? The Structure of SM Architecture The diversity of Standards used in EA The impact of Legislation, Regulation and Contracts The diversity of Architecture Tools and Skills Our Response and Lessons Learned? 5, 2012 A summary of the Key Issues and Problems 6, 2012,

4 Business Architecture OMG Definition of Business Architecture: A blueprint of the Enterprise that provides a common understanding of the organisation and is used to align strategic objectives and tactical demands Two dominant types of EA content encountered to date: Systems View focused on processes, systems and IT infrastructure (and sometimes information flow) the IT function s perspective Business or Operating Model View focused mainly on Business Unit Operations (and sometimes workflow) a more general business perspective Service Management has a foot in both camps! 7, 2012 Intangible Value and Service Structure of Service Management There are 2 types of Architecture in Service Management Architecture for the Service Management System Architecture for Services Service Management System: A System of manual and automated processes that are used to manage a Service over its lifetime, in particular its planning, development, implementation, operation and subsequent improvement Its Architecture is focused primarily on the ITILv3 Processes and the infrastructure (assets and resources) required to manage and implement them. 8, 2012,

5 Structure of Service Management cont. Service: A means of delivering value to Customers by facilitating Outcomes Customers want to achieve without the ownership of specific Costs and Risks Architecture is focused on the business artefacts required to manage and deliver the Service 9, 2012 Structure of Service Management cont. Together, the Service Management System and Services Architectures potentially map onto a large proportion of the Business and Systems architectures (views) 10, 2012,

6 Diversity of Standards used in EA Our Customers have implemented a wide variety of standards this represents a significant challenge Some of the most common: TOGAF, MODAF and DODAF (ITIL), COBIT, CMMI, SOA ISO20000, ISO27001, SAS70, ISO9000 Investors in Excellence, Investors in People etom, GxP SysML, UML, BPMN SOX, Basel 11, 2012 Legislation, Regulation and Contracts EA also affected by Legislation, Regulation and Commercial Contracts Affects not only content of EA but also how EA is managed Example: Shared Services Content: Especially Configurations required by each Partner (logical views of the assets and resources available) EA Management: Especially Shared Processes for managing (Emergency) Changes, new Releases, Service Requests, Resolution of Incidents and Problems. 12, 2012,

7 Diversity of Tools and Skills Tools used for managing the Architecture models also diverse: MS Word, Excel, PowerPoint MS Visio Lots of different BPM Tools Basic EA Advanced EA Skills: None Basic IT-based Business Analysts / Service Analyst Advanced skills (usually discipline specific) 13, 2012 Our Response and Lessons Learned 14, 2012,

8 Our Response and Lessons Learned Response required affected us in 2 areas: Modelling Standards adopted Key Disciplines adopted Modelling Standards adopted: Key LL: Adopt the lowest common denominator of Model Types that do not compromise the quality of the results you require Example: Process Modelling. We could have adopted say, a flowcharting approach Chose BPMN (Business Process Modelling Notation) because of our quality requirements 15, 2012 Core Model Types adopted Hierarchy (composition) Diagrams for Process, Product and Organisation Structure IPO (SIPOC) Diagrams BPMN Diagrams Context Diagrams (Simple) Network Relationship Diagrams Matrices including RASCI Matrices Entity Relationship Diagrams State Transition Diagrams (Supporting Documents in MS Office) 16, 2012,

9 Example: Business Process Hierarchy Diagram 17, 2012 Example: IPO Diagram 18, 2012,

10 Example: BPMN Diagram 19, 2012 Key Disciplines Adopted Since we address ITILv3, we need to adhere to ITIL best practice! In particular, we apply the following to each new release of a SM Architecture product: Asset and Configuration Management Change Management Release Management (Requirements Management) We also need to provide relevant Services to support our Products 20, 2012,

11 Key Disciplines Adopted Cont. Key Lessons Learned: Architecture is an essential part of the Configuration Management Database The structure introduced by these disciplines is worth the effort and cost many times over we cannot imagine managing our architecture products any other way now Especially important when managing multiple versions of products (models) and their supporting documentation We need to provide our architecture updates as overlays new versions of diagrams and artefacts that do not destroy the integrity of older versions. (Important for concurrent versions and regression) 21, 2012 Example: KLC Architecture Update Cycle (Baselining is a key component of successful Architecture Management) 22, 2012,

12 Drawing Conclusions! Some ideas to consider 23, 2012 Consider this An EA department within an organisation whether in IT or in general Business should provide a set of (Business) Architecture Management Services It is likely that by adopting a Service-based approach if not doing this already the department would then be able to: Align itself better with the requirements of the business Clearly focus Architecture development and maintenance effort Cut Architecture management costs Provide a powerful basis for: Improving reuse of architecture components Improving the services and the value of the services it provides 24, 2012,

13 Some ideas continued EA Service Example (cf. LinkedIn Discussion): Service to match all existing, baselined EA components to the requirements of a Project (at a specific planning stage) and then to package and supply these components in an appropriate form Some KPIs for this service: From the EA Department perspective: Time taken to respond to a service request % of components supplied:» without any change required» with minor changes required Assessed Completeness of each architecture component supplied 25, 2012 Some ideas continued Some KPIs for this service continued: From the Project Manager / Business Manager perspectives: Project time and cost saved by sharing (reusing/ copying/ upgrading) existing architecture and infrastructure components Operating cost saved and incremental revenue achieved by sharing (reusing/ copying/ upgrading) existing architecture and infrastructure components 26, 2012,

14 Discussion and Questions? Contact Details: Trevor Lea-Cox Mobile: , 2012,

ITSM vs EA KAOS 10.3.2014

ITSM vs EA KAOS 10.3.2014 ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service

More information

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service

More information

Human Resources and Organisational Development. Job No. (Office Use)

Human Resources and Organisational Development. Job No. (Office Use) ROLE PROFILE Human Resources and Organisational Development Role Profile Job Title Head of Business and Technical Architecture Job No. (Office Use) F27 Grade (Office Use) Directorate Transformation and

More information

Introduction to ITIL for Project Managers

Introduction to ITIL for Project Managers CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45

More information

Business Process (BPMN) Course

Business Process (BPMN) Course Business Process (BPMN) Course 2 day course held as Public or On Site Course We also offer bespoke foundation & advanced modules which can be developed/adapted to suit requirements Course Objectives Day

More information

Solutions for Business Process Collaboration Presented to BICEVIDA. Agenda

Solutions for Business Process Collaboration Presented to BICEVIDA. Agenda Solutions for Business Process Collaboration Presented to Company Name and Date BICEVIDA Agenda Introductions About Telelogic Overview of System Architect Business Process Modeling Business Process Optimization

More information

Sparx Enterprise Architect for Business Analysts

Sparx Enterprise Architect for Business Analysts Course Description 3 day - expert led hands-on Discover surprising ways to save you time and improve team deliverables under the watchful eye of a proven expert. Experience hands-on modeling and learn

More information

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert

More information

Sparx Systems Enterprise Architect for Team Players

Sparx Systems Enterprise Architect for Team Players Course Description 4 day - expert led onsite training and hands-on workshops Experience hands-on modeling and learn how to use Enterprise Architect with your next project. Discover surprising ways to improve

More information

Application Lifecycle Management

Application Lifecycle Management Application Lifecycle Management Application Lifecycle Management It is important to ensure that the way applications are delivered meets the needs of the customer as defined in any SLAs. Much of the thrust

More information

Requirements Management Practice Description

Requirements Management Practice Description Requirements Management Practice Description 1. REQUIREMENTS MANAGEMENT (RM) 1.1 Description of the practice TRASYS provide solutions to effectively manage critical issues and reduce risks in project related

More information

Richard Cull 0733636 A BEST PRACTICE METHODOLOGY FOR COMPLIANCE-DRIVEN BPM PROJECTS

Richard Cull 0733636 A BEST PRACTICE METHODOLOGY FOR COMPLIANCE-DRIVEN BPM PROJECTS Richard Cull 0733636 A BEST PRACTICE METHODOLOGY FOR COMPLIANCE-DRIVEN BPM PROJECTS Since the introduction of the Sarbanes-Oxley Act (SOX) of 2002 there has been much greater pressure on businesses to

More information

EA vs ITSM. itsmf 15.4.2014

EA vs ITSM. itsmf 15.4.2014 EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the

More information

Benefits to the Quality Management System in implementing an IT Service Management Standard ISO/IEC 20000-1

Benefits to the Quality Management System in implementing an IT Service Management Standard ISO/IEC 20000-1 Benefits to the Quality System in implementing an IT Standard ISO/IEC 20000-1 Presentation to: ASQ North Jersey September 15, 2010 Subrata Guha Director IT s UL DQS Inc. A New Global Alliance for Systems

More information

A Comparison of Common Business Modeling Approaches to GODS Generic Business Architecture

A Comparison of Common Business Modeling Approaches to GODS Generic Business Architecture A Comparison of Common Business Modeling Approaches to GODS Generic Business Architecture Adrian Grigoriu Contents GODS single page generic Business Architecture (gba), in brief... 2 Mapping scope and

More information

What is Enterprise Architect? Enterprise Architect is a visual platform for designing and constructing software systems, for business process

What is Enterprise Architect? Enterprise Architect is a visual platform for designing and constructing software systems, for business process 1 2 3 What is Enterprise Architect? Enterprise Architect is a visual platform for designing and constructing software systems, for business process modeling, and for more generalized modeling purposes.

More information

ITIL Process Map for Microsoft Visio

ITIL Process Map for Microsoft Visio ! Contact " +49 8363 927396 # Deutsche Seiten ITIL Process Map for Microsoft Visio A complete set of ITIL Process Templates for Microsoft Visio # # # See prices Request a formal offer Order a license in

More information

An Implementation Roadmap

An Implementation Roadmap An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East

More information

Developing Business Architecture with TOGAF

Developing Business Architecture with TOGAF Developing Business Architecture with TOGAF Building Business Capability 2013 Las Vegas, NV Armstrong Process Group, Inc. www.aprocessgroup.com Objectives Introduce The Open Group Architecture Framework

More information

ITIL and ITUP, and some real words too. - A context for modern ITSM. Ivor Macfarlane IBM Global Technology Services Henrik Toft IBM Software Group

ITIL and ITUP, and some real words too. - A context for modern ITSM. Ivor Macfarlane IBM Global Technology Services Henrik Toft IBM Software Group ITIL and ITUP, and some real words too - A context for modern ITSM Ivor Macfarlane IBM Global Technology Services Henrik Toft IBM Software Group 2006 IBM Corporation 2008 IBM Corporation In the beginning

More information

Enterprise Architecture at Work

Enterprise Architecture at Work Marc Lankhorst et al. Enterprise Architecture at Work Modelling, Communication and Analysis Third Edition 4y Springer Contents 1 Introduction to Enterprise Architecture 1 1.1 Architecture 1 1.2 Enterprise

More information

Master Data Management Architecture

Master Data Management Architecture Master Data Management Architecture Version Draft 1.0 TRIM file number - Short description Relevant to Authority Responsible officer Responsible office Date introduced April 2012 Date(s) modified Describes

More information

A pragmatic approach to modeling large systems

A pragmatic approach to modeling large systems Theodore Kahn Ian Sturken NASA Ames Research Center Moffett Field, CA NASA/Army Systems and Software Engineering Forum May 11 & 12, 2010 University of Alabama, Huntsville theodore.e.kahn@nasa.gov ian.b.sturken@nasa.gov

More information

Driving from Business Architecture to Business Process Services

Driving from Business Architecture to Business Process Services Driving from Business Architecture to Business Process Services by Hariharan V. Ganesarethinam, Aspire Systems Inc. Abstract: Enterprise architecture (EA) is a strategic approach of defining an effective

More information

Basic Unified Process: A Process for Small and Agile Projects

Basic Unified Process: A Process for Small and Agile Projects Basic Unified Process: A Process for Small and Agile Projects Ricardo Balduino - Rational Unified Process Content Developer, IBM Introduction Small projects have different process needs than larger projects.

More information

A Business Process Model for IT Management Based on Enterprise Architecture

A Business Process Model for IT Management Based on Enterprise Architecture AUGUST 2014 Abstract A Business Process Model for IT Based on Enterprise Architecture Jonas Montilva, Judith Barrios, Isabel Besembel GIDyC Group, Department of Computing EISULA, Universidad de Los Andes

More information

Business Process Management Enabled by SOA

Business Process Management Enabled by SOA Business Process Management Enabled by SOA Jyväskylä 8.5.2007 Kimmo Kaskikallio IT Architect IBM Software Brands Five middleware product lines designed to work together Service-Oriented Architecture (SOA)

More information

Comply, Improve, Transform: Regulatory Compliance Management for Software Development. Jim Duggan

Comply, Improve, Transform: Regulatory Compliance Management for Software Development. Jim Duggan Comply, Improve, Transform: Regulatory Compliance Management for Software Development Jim Duggan You Can Offset the Costs of Compliance! Complexity Drives Cost UP Sarbanes-Oxley HIPAA EPA Basel II M&A

More information

White Paper What Solutions Architects Should Know About The TOGAF ADM

White Paper What Solutions Architects Should Know About The TOGAF ADM White Paper What Solutions Architects Should Know About The TOGAF ADM WP0015 October 2011 The Open Group Architecture Framework 1 (TOGAF) is the most widely referenced architecture framework currently

More information

Solutions. An introduction to the science & art of system architecture engineering

Solutions. An introduction to the science & art of system architecture engineering Solutions Architecture 101 An introduction to the science & art of system architecture engineering » Architecture roles Architecture roles Defining the different types of architect Architecture Roles 2

More information

Business Process Analysis & Management. Corporate Synergy

Business Process Analysis & Management. Corporate Synergy Business Process Analysis & Management Corporate Synergy The simple and effective way to implement, execute and monitor business workflow applications From Design to Execution With the increasing need

More information

Chap 1. Introduction to Software Architecture

Chap 1. Introduction to Software Architecture Chap 1. Introduction to Software Architecture 1. Introduction 2. IEEE Recommended Practice for Architecture Modeling 3. Architecture Description Language: the UML 4. The Rational Unified Process (RUP)

More information

Software Development in the Large!

Software Development in the Large! Software Development in the Large! Peter Eeles Executive IT Architect, IBM peter.eeles@uk.ibm.com IBM Rational Software Development Conference 2007 2007 IBM Corporation Agenda IBM Rational Software Development

More information

11 Tips to make the requirements definition process more effective and results more usable

11 Tips to make the requirements definition process more effective and results more usable 1 11 Tips to make the s definition process more effective and results more usable This article discusses what I believe are the key techniques for making s definition process repeatable from project to

More information

Complimentary Relationship Between ITIL and PMBOK

Complimentary Relationship Between ITIL and PMBOK CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008

More information

SOA + BPM = Agile Integrated Tax Systems. Hemant Sharma CTO, State and Local Government

SOA + BPM = Agile Integrated Tax Systems. Hemant Sharma CTO, State and Local Government SOA + BPM = Agile Integrated Tax Systems Hemant Sharma CTO, State and Local Government Nothing Endures But Change 2 Defining Agility It is the ability of an organization to recognize change and respond

More information

PUB (MPI) 1-62 Reference: Gartner Scorecard

PUB (MPI) 1-62 Reference: Gartner Scorecard Information Requests Round 1 PUB (MPI) 1-62 Reference: Gartner Scorecard PUB/MPI 2-23 2013 GRA a) Please file an update to the response to Gartner s recommendations provided at PUB/MPI 2-23 from last year

More information

IT Service Management in Practice

IT Service Management in Practice IT Service Management in Practice Karl Czerny - Gasse 2/2/32 A - 1200 Vienna +43 1 92912 65 7 +43 1 92912 66 office@walter-abel.at www.walter-abel.at www.itsmprocesses.com 1 IT Service Management in Practice

More information

A Process is Not Just a Flowchart (or a BPMN model)

A Process is Not Just a Flowchart (or a BPMN model) A Process is Not Just a Flowchart (or a BPMN model) The two methods of representing process designs that I see most frequently are process drawings (typically in Microsoft Visio) and BPMN models (and often

More information

Practice Description Business process management and enterprise architecture

Practice Description Business process management and enterprise architecture Practice Description Business process management and enterprise architecture 1. Description of the practice The BPM & EA practice assists organisations in 1 keeping in control of the performance of their

More information

Vendor Insight Process modeling tools: Software AG s ARIS

Vendor Insight Process modeling tools: Software AG s ARIS mwd a d v i s o r s Vendor Insight Process modeling tools: Software AG s ARIS Mark McGregor Premium Advisory Report August 2012 This report assesses the capabilities of ARIS by Software AG, from a business

More information

Approach to Service Management

Approach to Service Management Approach to Service Management In SOA Space Gopala Krishna Behara & Srikanth Inaganti Abstract SOA Management covers the Management and Monitoring of applications, services, processes, middleware, infrastructure,

More information

Go beyond 95: learn Business Process Management (BPM)! Razvan Radulian, MBA Independent Consultant/Coach Why-What-How Consulting, LLC

Go beyond 95: learn Business Process Management (BPM)! Razvan Radulian, MBA Independent Consultant/Coach Why-What-How Consulting, LLC Go beyond 95: learn Business Process Management (BPM)! Razvan Radulian, MBA Independent Consultant/Coach Why-What-How Consulting, LLC Roadmap A case for Business Models A case for Business Process Models

More information

A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK

A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK Fazilat Hojaji 1 and Mohammad Reza Ayatollahzadeh Shirazi 2 1 Amirkabir University of Technology, Computer Engineering

More information

Agile Business Process Modelling Framework and Enterprise Architecture.

Agile Business Process Modelling Framework and Enterprise Architecture. Agile Business Process Modelling Framework and Enterprise Architecture. INTRODUCTION Agile Modelling (AM) approach to developing software-based systems aims to improve system modelling process by combining

More information

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

Service Modelling & Service Architecture:

Service Modelling & Service Architecture: Service Modelling & Service Architecture: From Service Renewal and Service Flows to Service Architecture Presenter: Professor Paul Buhler Head of the Global University Alliance SOA Research & Development

More information

When a Process Diagram is not Enough

When a Process Diagram is not Enough ActiveModeler Avantage Content Module plugin When a Process Diagram is not Enough The Content Module. An innovative automation assistant to produce standardized project and process documentation. ActiveModeler

More information

IT Risk Management Life Cycle and enabling it with GRC Technology. 21 March 2013

IT Risk Management Life Cycle and enabling it with GRC Technology. 21 March 2013 IT Risk Management Life Cycle and enabling it with GRC Technology 21 March 2013 Overview IT Risk management lifecycle What does technology enablement mean? Industry perspective Business drivers Trends

More information

Architecting enterprise BPM systems for optimal agility

Architecting enterprise BPM systems for optimal agility Architecting enterprise BPM systems for optimal agility Dr Alexander Samarin www.samarin.biz About me An enterprise solutions architect From a programmer to a systems architect Experience in scientific,

More information

Advanced Business Information Systems Development

Advanced Business Information Systems Development Department of Business Information Systems Master Program: Business Information Systems Advanced Business Information Systems Development Course Holder: Claudiu BRANDAS, PhD Associate Professor Course

More information

Reflections on Business Process Levelling

Reflections on Business Process Levelling White Paper Reflections on Process Levelling Sarina Viljoen Specialist Consultant Real IRM Solutions Email: sarina.viljoen@realirm.com Website: www.realirm.com Page 2 Key takeaways The purpose of this

More information

A UML 2 Profile for Business Process Modelling *

A UML 2 Profile for Business Process Modelling * A UML 2 Profile for Business Process Modelling * Beate List and Birgit Korherr Women s Postgraduate College for Internet Technologies Institute of Software Technology and Interactive Systems Vienna University

More information

Enterprise Security Architecture for Cyber Security. M.M.Veeraragaloo 5 th September 2013

Enterprise Security Architecture for Cyber Security. M.M.Veeraragaloo 5 th September 2013 Enterprise Security Architecture for Cyber Security M.M.Veeraragaloo 5 th September 2013 Outline Cyber Security Overview TOGAF and Sherwood Applied Business Security Architecture (SABSA) o o Overview of

More information

Modellistica Medica. Maria Grazia Pia, INFN Genova. Scuola di Specializzazione in Fisica Sanitaria Genova Anno Accademico 2002-2003

Modellistica Medica. Maria Grazia Pia, INFN Genova. Scuola di Specializzazione in Fisica Sanitaria Genova Anno Accademico 2002-2003 Modellistica Medica Maria Grazia Pia INFN Genova Scuola di Specializzazione in Fisica Sanitaria Genova Anno Accademico 2002-2003 Lezione 18-19 The Unified Process Static dimension Glossary UP (Unified

More information

LEADing Practice: Artifact Description: Business, Information & Data Object Modelling. Relating Objects

LEADing Practice: Artifact Description: Business, Information & Data Object Modelling. Relating Objects LEADing Practice: Artifact Description: Business, Information & Data Object Modelling Relating Objects 1 Table of Contents 1.1 The Way of Thinking with Objects... 3 1.2 The Way of Working with Objects...

More information

Advanced Topics for TOGAF Integrated Management Framework

Advanced Topics for TOGAF Integrated Management Framework Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:

More information

The IT Infrastructure Library (ITIL)

The IT Infrastructure Library (ITIL) IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

More information

Frameworks for IT Management

Frameworks for IT Management Frameworks for IT Management Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net 18 ITIL - the IT Infrastructure

More information

Solution Architecture Framework Toolkit

Solution Architecture Framework Toolkit Solution Architecture Framework Toolkit Health and Human Services Agency, Revision History REVISION HISTORY REVISION/WORKSITE # DATE OF RELEASE OWNER SUMMARY OF CHANGES Initial Release (v1.0) December

More information

Career Portfolio provided by Beyond.com

Career Portfolio provided by Beyond.com Career Portfolio provided by Beyond.com Enterprise Architect San Francisco, CA 94105 France Member Number: 54391458 Portfolio: http://www.beyond.com/people/54391458 Professional Information Employment:

More information

OMG EDA Standards Review

OMG EDA Standards Review OMG EDA Standards Review Presented by Robert D Covington CTO & Co-Founder, Rhysome rcovington@rhysome.com 317-443-5679 1 EDA/CEP is Hard Enough without Standards What you need is a Complex Event Processing

More information

ISO/IEC 20000 Part 1 the next edition. Lynda Cooper project editor for ISO20000 part 1

ISO/IEC 20000 Part 1 the next edition. Lynda Cooper project editor for ISO20000 part 1 ISO/IEC 20000 Part 1 the next edition Lynda Cooper project editor for ISO20000 part 1 Agenda The ISO20000 series Why has it changed Changes ITIL3 impact New requirements Changed requirements How to prepare

More information

Developing SOA solutions using IBM SOA Foundation

Developing SOA solutions using IBM SOA Foundation Developing SOA solutions using IBM SOA Foundation Course materials may not be reproduced in whole or in part without the prior written permission of IBM. 4.0.3 4.0.3 Unit objectives After completing this

More information

Department of Finance and Deregulation 2011/004 Portfolio Panels for IT Services ATTACHMENT A

Department of Finance and Deregulation 2011/004 Portfolio Panels for IT Services ATTACHMENT A 2011/004 Portfolio Panels for IT Services Definition of IT Services The definition for IT Services supports the Portfolio Panel Policy and reflects the Victorian eservices model. Key Service Category Management

More information

Service Strategy. Process orientation Terminology Inputs and outputs Activities Process flow / diagram Process Roles Challenges KPIs

Service Strategy. Process orientation Terminology Inputs and outputs Activities Process flow / diagram Process Roles Challenges KPIs ITIL V3 Over View ITIL V3 Structure Strategy ITIL V3 Overview Design Transition Operation Process orientation Terminology Inputs and outputs Activities Process flow / diagram Process Roles Challenges KPIs

More information

FTA Technology 2009 IT Modernization and Business Rules Extraction

FTA Technology 2009 IT Modernization and Business Rules Extraction FTA Technology 2009 IT Modernization and Business Rules Extraction August 5th, 2009 _experience the commitment TM Agenda IT Modernization Business Rules Extraction Automation Tools for BRE BRE Cost and

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

A Comparison of SOA Methodologies Analysis & Design Phases

A Comparison of SOA Methodologies Analysis & Design Phases 202 A Comparison of SOA Methodologies Analysis & Design Phases Sandra SVANIDZAITĖ Institute of Mathematics and Informatics, Vilnius University Abstract. Service oriented computing is a new software engineering

More information

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Contents Change History... 2 Rationale...

More information

Business Excellence and ROI based process maturity

Business Excellence and ROI based process maturity Business Excellence and ROI based process maturity SPEG North America 2014 KK Raman, KPMG 6th of May 2014 2014 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms

More information

Enterprise Architecture Management

Enterprise Architecture Management Enterprise Architecture Management supported by SAMU, the Enterprise Architecture Modeling Tool System Architecture Management Utility One look is worth a thousand words. Get the Big Picture. Introduction

More information

Business-Driven Software Engineering Lecture 3 Foundations of Processes

Business-Driven Software Engineering Lecture 3 Foundations of Processes Business-Driven Software Engineering Lecture 3 Foundations of Processes Jochen Küster jku@zurich.ibm.com Agenda Introduction and Background Process Modeling Foundations Activities and Process Models Summary

More information

The LEADing Practice. extended BPMN Standard. Relating Objects

The LEADing Practice. extended BPMN Standard. Relating Objects The LEADing Practice extended BPMN Standard Relating Objects Table of Contents The LEADing Practice... 1 Introduction... 3 Intended Audience... 6 The Global University Alliance Research... 7 A New Way

More information

ITIL Service Lifecycle Stream

ITIL Service Lifecycle Stream ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition

More information

ISO/IEC 20000 Part 1 the next edition

ISO/IEC 20000 Part 1 the next edition ISO/IEC 20000 Part 1 the next edition Lynda Cooper Independent Consultant UK representative to ISO and project editor for ISO20000 part 1 Synopsis ISO/IEC 20000 part 1 was published in 2005. Since then,

More information

ITIL v3 Service Manager Bridge

ITIL v3 Service Manager Bridge ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager

More information

, Head of IT Strategy and Architecture. Application and Integration Strategy

, Head of IT Strategy and Architecture. Application and Integration Strategy IT Strategy and Architecture Application DOCUMENT CONTROL Document Owner Document Author, Head of IT Strategy and Architecture, Enterprise Architect Current Version 1.2 Issue Date 01/03/2013 VERSION CONTROL

More information

Governing the Control and Delivery of Change in IT

Governing the Control and Delivery of Change in IT Governing the Control and Delivery of Change in IT An MKS White Paper By: Gary Guttridge Principal Change Manage IT Ltd. Page 1 of 19 1. INTRODUCTION When a business requirement passes along the application

More information

BUSINESS PROCESS MODELING AND SIMULATION. Geoffrey Hook. Lanner Group The Oaks, 5 Clews Road Redditch. B98 7ST UK

BUSINESS PROCESS MODELING AND SIMULATION. Geoffrey Hook. Lanner Group The Oaks, 5 Clews Road Redditch. B98 7ST UK Proceedings of the 2011 Winter Simulation Conference S. Jain, R.R. Creasey, J. Himmelspach, K.P. White, and M. Fu, eds. BUSINESS PROCESS MODELING AND SIMULATION Geoffrey Hook Lanner Group The Oaks, 5 Clews

More information

MTAT.03.231 Business Process Management (BPM) (for Masters of IT) Lecture 2: Introduction to BPMN

MTAT.03.231 Business Process Management (BPM) (for Masters of IT) Lecture 2: Introduction to BPMN MTAT.03.231 Business Process Management (BPM) (for Masters of IT) Lecture 2: Introduction to BPMN Marlon Dumas marlon.dumas ät ut. ee How to engage in BPM? 1. Opportunity assessment 2. Process modelling

More information

Business Process Modeling Notation. Bruce Silver Principal, BPMessentials bruce@brsilver.com

Business Process Modeling Notation. Bruce Silver Principal, BPMessentials bruce@brsilver.com Business Process Modeling Notation Bruce Silver Principal, BPMessentials bruce@brsilver.com About Me Founder/principal BPMessentials (2007) The leading provider of BPMN training and certification Now expanded

More information

2005 Kasse Initiatives, LLC version 1.2. ITIL Overview - 1

2005 Kasse Initiatives, LLC version 1.2. ITIL Overview - 1 ITIL IT Infrastructure Library Overview ITIL Overview - 1 Vocabulary Incident - any event which is not part of the standard operation of a service and which causes or may cause an interruption to or reduction

More information

Kirsten Sinclair SyntheSys Systems Engineers

Kirsten Sinclair SyntheSys Systems Engineers Kirsten Sinclair SyntheSys Systems Engineers Kirsten Sinclair SyntheSys Systems Engineers Spicing-up IBM s Enterprise Architecture tools with Petri Nets On Today s Menu Appetiser: Background Starter: Use

More information

Which statement about Emergency Change Advisory Board (ECAB) is CORRECT?

Which statement about Emergency Change Advisory Board (ECAB) is CORRECT? ITIL Foundation mock exam 4 1. Which of the following is NOT a purpose of Service Transition? A) To ensure that a service can be managed, operated and supported B) To provide training and certification

More information

Process Automation Overview Process Automation Overview

Process Automation Overview Process Automation Overview Process Automation Overview Process Automation Business Overview Presented By: Skype: dom.fernandez Dominic Fernandez Principal Consultant dscf@computants.org http://www.computants.org/ 1 http://www.computants.org/

More information

White Paper. An Introduction to Informatica s Approach to Enterprise Architecture and the Business Transformation Toolkit

White Paper. An Introduction to Informatica s Approach to Enterprise Architecture and the Business Transformation Toolkit White Paper An Introduction to Informatica s Approach to Enterprise Architecture and the Business Transformation Toolkit This document contains Confidential, Proprietary and Trade Secret Information (

More information

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business. White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed

More information

Driving the Evolution to Actionable Architecture

Driving the Evolution to Actionable Architecture Jan Popkin Version 1 05 July 2005 This document contains proprietary information that belongs to Telelogic AB. Using any of the information contained herein or copying or imaging all or part of this document

More information

SOMA, RUP and RMC: the right combination for Service Oriented Architecture

SOMA, RUP and RMC: the right combination for Service Oriented Architecture SOMA, RUP and RMC: the right combination for Service Oriented Architecture WebSphere User Group, Bedfont, 4th March, 2008 Keith Mantell Senior Solution Architect IBM Rational keith_mantell@uk.ibm.com March

More information

The Dynamic Landscape of Enterprise Architecture

The Dynamic Landscape of Enterprise Architecture October 2009 The Dynamic Landscape of Enterprise Architecture Integrating CMDB and Enterprise Architecture Technologies Andrew Jensen Senior Manager, Product Marketing - IBM Rational James Knowles Manager,

More information

Objects and Object Relations Around Business Modelling and Business Architecture. Professor Mark von Rosing

Objects and Object Relations Around Business Modelling and Business Architecture. Professor Mark von Rosing Objects and Object Relations Around Business Modelling and Business Architecture Professor Mark von Rosing Prof. Mark von Rosing Professor BPM & EA Guru Business Transformation Evangelist Internationally

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

Using Simulation Models to Evolve Business Processes

Using Simulation Models to Evolve Business Processes Using Simulation Models to Evolve Business Processes Marin Litoiu, Andrei Solomon York University with ideas from IBM Toronto Lab, CAS Agenda Motivation and Goals Intro to BP Life Cycle BP Evolution Loop

More information

The ADOit Method Manual. A Practical Guide to Enterprise Architecture with ADOit

The ADOit Method Manual. A Practical Guide to Enterprise Architecture with ADOit The ADOit Method Manual A Practical Guide to Enterprise Architecture with ADOit 2 3 The ADOit Method Manual A Practical Guide to Enterprise Architecture with ADOit By BOC Group FIRST EDITION 4 The ADOit

More information

Program Lifecycle Methodology Version 1.7

Program Lifecycle Methodology Version 1.7 Version 1.7 March 30, 2011 REVISION HISTORY VERSION NO. DATE DESCRIPTION AUTHOR 1.0 Initial Draft Hkelley 1.2 10/22/08 Updated with feedback Hkelley 1.3 1/7/2009 Copy edited Kevans 1.4 4/22/2010 Updated

More information

Oracle Application Integration Architecture: Business Process Modeling and Analysis. An Oracle White Paper April 2009

Oracle Application Integration Architecture: Business Process Modeling and Analysis. An Oracle White Paper April 2009 Oracle Application Integration Architecture: Business Process Modeling and Analysis An Oracle White Paper April 2009 Note: The following is intended to outline our general product direction. It is intended

More information

BPM case study: The Carphone Warehouse Neil Ward-Dutton

BPM case study: The Carphone Warehouse Neil Ward-Dutton mwd macehiterward-dutton BPM case study: The Carphone Warehouse Neil Ward-Dutton Continuous Advisory Service Report April 2008 This report examines the ongoing implementation of a range of TIBCO technologies

More information

Luncheon Webinar Series July 29, 2010

Luncheon Webinar Series July 29, 2010 Luncheon Webinar Series July 29, 2010 Business Glossary & Business Glossary Anywhere Sponsored By: 1 Business Glossary & Business Glossary Anywhere Questions and suggestions regarding presentation topics?

More information

Using SOA to Improve Operational Efficiency An Executive Overview

Using SOA to Improve Operational Efficiency An Executive Overview Using SOA to Improve Operational Efficiency An Executive Overview Introducing MIKE2.0 An Open Source Methodology for Information Development http://www.openmethodology.org Management and Technology Consultants

More information