Chaiwoo Lee Massachusetts Avenue E40-287, Cambridge, MA 02139

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1 Chaiwoo Lee Massachusetts Avenue E40-287, Cambridge, MA Page 1 of 6 EDUCATION Massachusetts Institute of Technology, Cambridge, MA September 2010 June 2014 Ph.D., Engineering Systems Thesis: User-Centered System Design in an Aging Society: An Integrated Study on Technology Adoption Committee: Olivier L. de Weck (chair), Joseph F. Coughlin (research advisor), Maria C. Yang, Lisa A. D Ambrosio Coursework topics: product design and development, qualitative and quantitative methods of user inquiry and data analysis, consumer studies, healthcare delivery and management Cumulative GPA: 4.9/5.0 Seoul National University, Seoul, Korea March 2008 February 2010 M.S., Industrial Engineering (Human Factors major) Thesis: Usability Evaluation of Mobile Interfaces Using Video-Based Behavior Monitoring and Eye Gaze Analysis Committee: Myun-Woo Lee (chair), Myung Hwan Yun (advisor), Yoo-Suk Hong Coursework topics: human-centered design and evaluation of products and interfaces, statistics and data mining, strategic planning and management, consumer studies Cumulative GPA: 4.26/4.30 Seoul National University, Seoul, Korea March 2004 February 2008 B.S., Industrial Engineering Coursework topics: human factors, product development, operations research, technology management, psychology, information systems, consumer studies, economics, engineering mathematics and statistics Cumulative GPA: 3.86/4.30, class rank 1 of 58, graduated with honors (cum laude) RESEARCH EXPERIENCE AgeLab, MIT, Cambridge, MA Postdoctoral Associate June 2014 Present Research Assistant (Dr. Joseph. F. Coughlin) September 2010 May 2014 Conducted large-scale surveys to investigate people s perceptions, attitudes and behaviors related to adoption and use of various technologies with diverse samples across generations and diverse socio-economic characteristics Led projects on designing, developing and field-testing smart home technologies and aging-in-place solutions Administered user studies using quantitative and qualitative methods including experiments, interviews and observation Led a set of case studies on industry examples of technology-enabled solutions targeted at older users Contributed to preparing grant applications and proposals for government-funded and industry-sponsored projects Presented research results and participated in conversations during workshops held with partner companies from various industries including consumer electronics, retail, financial services and healthcare Collaborated with researchers from external institutions, including Universität Heidelberg and Indiana University, for preparing project proposals and exchanging research ideas Strategic Engineering Research Group, MIT, Cambridge, MA September 2010 May 2014 Researcher (Prof. Olivier L. de Weck) Led a study on evaluating the usability of a space exploration logistics analysis software Participated in discussions around lifecycle properties and complexity issues of various domains including software systems, infrastructure and space systems

2 Chaiwoo Lee Page 2 of 6 Human Interface Systems Lab, Dept. Industrial Engineering, Seoul National University, Seoul, Korea Research Assistant (Prof. Myung Hwan Yun) Conducted usability studies for user-centered design of products, interfaces and service environments including mobile devices, automobiles, home appliances and multipurpose train stations Led user studies throughout the research processes from subject recruiting and study design to data and analysis Collaborated with designers and engineers from various companies and industries including Samsung Electronics, Hyundai Motor Company, LG Electronics, GM Korea, Korea Railroad Corporation and KT Corporation Consumer Behavior Lab, Dept. Consumer Studies, Seoul National University, Seoul, Korea Researcher (Prof. Rando Kim) Surveyed consumer trends in technology and mass culture based on observation and content analysis Participated in multidisciplinary group discussions for selecting and defining consumer trend keywords TEACHING & ADVISING Research mentoring Junghee Park (doctoral student, MIT): Performance and driver response analysis on vehicle navigation with assistance systems, 2015 Tejasvin Srinivasan (undergraduate student, Indian Institute of Technology Madras): Exploratory study on use of sensor technologies among older adults with different living conditions, 2015 Mary Coughlin (undergraduate student, Wellesley College): User-centered hospital design, 2013 Engineering Systems Division, MIT 2014 Present Guest lecturer for Social Science Concepts and Methods (MIT course number ESD.87) Designed a new course titled User-Centered Design Approaches for an Aging Society (MIT course number ESD.S21) with co-instructor Dr. Joseph F. Coughlin Teaching and Learning Laboratory, MIT 2014 Completed Workshop in Strategies for Effective Teaching (MIT course number 21F. 217) in Winter 2014 Completed the Graduate Student Teaching Certificate Program in Spring 2014 Department of Industrial Engineering, Seoul National University Teaching Assistant (Prof. Myung Hwan Yun) Courses: Scientific Management, Human Factors Engineering (including lab), Topics in Industrial Engineering Assisted in teaching, grading and preparing course material for core subjects in undergraduate and graduate programs Supervised undergraduate student projects and team activities around designing and conducting user experiments, collecting and analyzing quantitative and qualitative data, and developing design guidelines Journal papers: PUBLICATIONS & PRESENTATIONS Lee, C. & Coughlin, J.F. (Under revision). Relationships of age-related characteristics to technology adoption and use, Behaviour & Information Technology. Song, J., Lee, C., Lee, W., Bahn, S., Jung, C. & M. H. Yun. (Accepted). Development of a job rotation scheduling algorithm for minimizing accumulated work load per body parts, WORK: A Journal of Prevention, Assessment & Rehabilitation. Lee, C., Mehler, B., Reimer, B. & Coughlin, J.F. (2015). User perceptions toward in-vehicle technologies: Relationships to age, health, preconceptions and hands-on experience, International Journal of Human-Computer Interaction (available online print publication to follow). Lee, C. & Coughlin, J.F. (2015). Older adults' adoption of technology: an integrated approach to identifying determinants and

3 Chaiwoo Lee Page 3 of 6 barriers, Journal of Product Innovation Management 32(5): Lee, C. (2014). Adoption of smart technology among older adults: challenges and issues, Public Policy & Aging Report 20(1): Asai, D., Orszulak, J., Myrick, D., Lee, C., D'Ambrosio, L., Godfrey, K., Coughlin, J.F. & de Weck, O.L. (2012). Enhance communication between parents and mature children by sharing medication information, Journal of Information Processing 20(3): Lee, C., Suh, Y., Kim, I., Park, J.H. & Yun, M.H. (2010). A systematic framework for evaluating design concepts of new product, Human Factors and Ergonomics in Manufacturing and Service Industries 20(5): Lee, C., Bahn, S., Kim, G.W. & Yun, M.H. (2010). Performance comparison of manual and touch interface using video-based behavior analysis, Journal of the Ergonomics Society of Korea 29(4): (also presented at the 11 th Korea and Japan Joint Ergonomics Symposium at Spring Conference of Ergonomics Society of Korea). Bahn, S., Lee, C., Kwon, S. & Yun, M.H. (2010). Development of evaluation metrics for pedestrian flow optimization in a complex service environment based on behavior observation method, Journal of the Ergonomics Society of Korea 29(4): (also presented at the 11 th Korea and Japan Joint Ergonomics Symposium at Spring Conference of Ergonomics Society of Korea). Conference proceedings & presentations: Lee, C. & Coughlin, J.F. (2015, accepted). Generational differences in adoption and use of information and communications technology, Human Factors and Ergonomics Society International Annual Meeting (HFES 2015), October 26-30, Los Angeles, CA (poster presentation). Lee, C., Reimer, B., Mehler, B. & Coughlin, J.F. (2015, accepted). User acceptance of voice interfaces in the automobile, Human Factors and Ergonomics Society International Annual Meeting (HFES 2015), October 26-30, Los Angeles, CA. Lee, C. & Coughlin, J.F. (2015). User involvement in product design practices: A case study on technologies for older adults, International Conference on Engineering Design (ICED 2015), July 27-30, Milan, Italy. Lee, C. (2014). The role of trust in older adults adoption and use of technology, The Gerontological Society of America's 67th Annual Scientific Meeting, November 5-9, Washington, DC (abstract only). Lee, C., Mehler, A.C., Reimer, B., Mehler, B. & Coughlin, J.F. (2014). Relationship between drivers self-reported health and technology perceptions across the lifespan, The 6th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutoUI 2014), September 17-19, Seattle, WA (work-in-progress poster presentation). Lee, C. (2014). The effects of age-related individual characteristics on technology adoption and use, Human Factors and Ergonomics Society New England Chapter Student Conference, April 18, Cambridge, MA. Lee, C., Myrick, R., Asai, D., Coughlin, J.F. & de Weck, O.L. (2013). Learning from a design experience: continuous user involvement in development of aging-in-place solution for older adults, International Conference on Engineering Design (ICED 2013), August 19-22, Seoul, Korea. Asai, D., Orszulak, J., Lee, C., Myrick, R., D Ambrosio, L., Coughlin, J.F. & de Weck, O.L. (2013). Using mature children living apart to improve parents medication compliance, ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2013), February 23-27, San Antonio, TX. Lee, C., D Ambrosio, L., Myrick, R., Coughlin, J.F. & de Weck, O.L. (2013). Analysis of user-generated multimedia data on medication management and consumption behavior using data mining techniques, 7th International Conference on Universal Access in Human-Computer Interaction (UAHCI 2013), held as part of 15th International Conference on Human-Computer Interaction (HCII 2013), July 21-26, Las Vegas, NV. Lee, C., Myrick, R., D Ambrosio, L., Coughlin, J.F. & de Weck, O.L. (2013). Older adults experiences with technology: learning from their voices, 15th International Conference on Human-Computer Interaction (HCII 2013) (Poster presentation), July 21-26, Las Vegas, NV. Lee, C., Grogan, P.T. & de Weck, O.L. (2012). Process-oriented evaluation of user interactions in integrated system analysis tools, IEEE International Conference on Systems, Man, and Cybernetics (SMC 2012), October 14-17, Seoul, Korea. Lee, C. & Coughlin, J.F. (2011). Older adults adoption and use of technology-enabled systems: a discussion on user-centered approach to product and service innovation, Human Factors and Ergonomics Society New England Chapter Student Conference (poster presentation), October 14, Cambridge, MA. Grogan, P.T. & Lee, C. (2011). Usability study and error analysis of space logistics analysis tools, Human Factors and Ergonomics Society New England Chapter Student Conference, October 14, Cambridge, MA.

4 Chaiwoo Lee Page 4 of 6 Lee, C., Orszulak, J., Asai, D., Myrick, R., Coughlin, J.F. & de Weck, O.L. (2011). Integration of medication monitoring and communication technologies in designing a usability-enhanced home solution for older adults, IEEE International Conference on ICT Convergence (ICTC 2011, received Excellent Paper Award), September 28-30, Seoul, Korea. Asai, D., Orszulak, J., Myrick, R., Lee, C., Coughlin, J.F. & de Weck, O.L. (2011). Context-aware reminder system to support medication compliance, IEEE International Conference on Systems, Man, and Cybernetics (SMC 2011), October 9-12, Anchorage, AK. Grogan, P.T., Lee, C. & de Weck, O.L. (2011). Comparative usability study of two space logistics analysis tools, AIAA Space 2011 Conference & Exposition, September 27-29, Long Beach, CA. Song, J., Lee, C., Jin, B., Rhiu, I. & Yun, M.H. (2010). Development of algorithm for job rotation scheduling using job characteristics, Fall Conference of the Korean Institute of Industrial Engineers, November 6, Seoul, Korea (written in Korean). Bahn, S., Choi, H., Lee, C. & Yun, M.H. (2009). Development of metrics for complex service spaces based on user behavior, Spring Conference of the Ergonomics Society of Korea, May 29-30, Suwon, Korea (written in Korean). Park, J., Lee, C., Kang, B.Y., Kwon, J. & Yun, M.H. (2009). Improving user experience by finding user needs: A case study on MP3 players, Spring Conference of the Ergonomics Society of Korea, May 29-30, Suwon, Korea (written in Korean). Cho, C.K., Jung, M., Lee, C., Bahn, S. & Yun, M.H. (2008). A new framework on measuring customer perceived value in service interface design, 8th Asia-Pacific Conference on Computer-Human Interaction (APCHI 2008), July 6-9, Seoul, Korea. Lee, C., Park, J., Jang, W., Lee, S.J. & Yun, M.H. (2008). A research on design characteristics of board-type menu displays based on evaluation of use efficiency and affective satisfaction, International Joint Conference of the Ergonomics Society of Korea, Korean Society of Design Science, and Korean Society for Emotions and Sensibility, October 24-25, Gimhae, Korea (written in Korean). Jung, M., Choi, H., Lee, C., Bahn, S. & Yun, M.H. (2008). Development of mobile interaction patterns based on scenariobased methodology, Spring Conference of the Ergonomics Society of Korea, May 23-24, Gumi, Korea (written in Korean). Jung, M., Lee, C., Suh, W., Bahn, S. & Yun, M. H. (2007). Development of a seat-feel model based on affective evaluation of bidet seats, Fall Conference of the Ergonomics Society of Korea, November 16-17, Busan, Korea (written in Korean). Manuscripts in preparation (titles subject to change): Lee, C. & Coughlin, J.F. Americans ideas and thoughts on retirement: A large-scale survey on language and vocabulary. Lee, C. Reimer, B., Mehler, B. & Coughlin, J.F. The relationships of age, health and well-being to technology use behaviors and attitudes. Mehler, B., Reimer, B., Lee, C., Kidd, D. & Reagan, I. Considering self-report in the interpretation of objective performance data in the comparison of HMI systems. Invited talks: Holistic approaches for user-centered design of interactive systems in a changing society, Department of Mechanical Engineering, MIT, March 17, 2015, Cambridge, MA. Perceptions, experiences and contexts: A holistic approach for studying users and interactive systems, Department of Industrial & Systems Engineering, Korea Advanced Institute of Science & Technology (KAIST), December 24, 2014, Daejeon, Korea. Technology experience, perceptions and trust, Consortium on Advanced Human Factors Evaluator for Automotive Distraction (AHEAD), November 14, 2014, Cambridge, MA. Usability and user experience considerations in designing information and communication technologies for older adults, Division of Clinical Informatics at Beth Israel Deaconess Medical Center, Harvard Medical School, October 15, 2014, Boston, MA. Understanding users and designing products in today's aging society, Samsung Scholarship Academic Camp, June 27, 2014, Muju, Korea. I shop therefore I am consumption, self-definition and self-expression, Todam Boston Korean Students Meeting, May 4, 2013, Cambridge, MA. Adaptability in engineering systems: innovation of technology-enabled systems for older users, Department of Industrial Engineering, Seoul National University, July 10, 2012, Seoul, Korea.

5 Chaiwoo Lee Page 5 of 6 Engaging older users in early stages of developing a technology-enabled system for aging-in-place, Samsung Scholarship Academic Camp, June 28, 2014, Muju, Korea. Reviewer experiences: Journal of Intelligent Manufacturing ACM Conference on Human Factors in Computing Systems (CHI 2015) ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2015) ACM Conference on Intelligent User Interfaces (IUI 2015) RESEARCH INTERESTS User and consumer studies: User observation, human experiments, interviews, data mining, consumer psychology User-centered design and development: User experience design, usability engineering, interface design and evaluation, human-computer interaction, behavior observation, multidisciplinary approach Product and service innovation: User-driven innovation, product-service systems, service science, product design Design for older users: Gerontechnology, aging-in-place, technology adoption, complex systems approach AWARDS & GRANTS University Transportation Center, US Department of Transportation $80,000 funded for project titled Effectiveness of various information channels on user training and learning Samsung Scholarship Full tuition and living expenses for Ph.D. studies ($50,000 per year) Competitive merit-based fellowship award Excellent Paper Award, IEEE Communications Society and Korea Information and Communication Society 2011 Awarded for the paper titled Integration of medication monitoring and communication technologies in designing a usability-enhanced home solution for older adults presented at the IEEE International Conference on ICT Convergence Brain Korea 21 Scholarship, National Research Foundation of Korea Scholarship for Superior Academic Performance, Seoul National University 2008 Best Graduate Award, Seoul National University Engineering Alumni Association 2008 National Science & Technology Scholarship, Korea Research Foundation SKILLS & ACTIVITIES Languages: Korean (native), English (fluent), Japanese (beginner) Computer: Microsoft Office (Excel VBA), IBM SPSS, SAS JMP, XLMiner, Adobe Photoshop, Adobe Flash, HTML Mentoring: Participated in the MIT International Student Mentorship Program in 2014 as a mentor for two incoming students, and in the mentorship program organized by Samsung Scholarship for a new student starting in 2011

6 Chaiwoo Lee Page 6 of 6 REFERENCES Joseph F. Coughlin Director, MIT AgeLab / Senior Lecturer, Engineering Systems Division, MIT coughlin@mit.edu Massachusetts Avenue E40-279, Cambridge, MA Olivier L. de Weck Professor, Engineering Systems Division and Department of Aeronautics and Astronautics, MIT deweck@mit.edu Massachusetts Avenue , Cambridge, MA Maria C. Yang Associate Professor, Department of Mechanical Engineering, MIT mcyang@mit.edu Massachusetts Avenue 3-449B, Cambridge, MA Lisa A. D Ambrosio Research Scientist, MIT AgeLab dambrosi@mit.edu Massachusetts Avenue E40-249, Cambridge, MA Myung Hwan Yun Professor, Department of Industrial Engineering, Seoul National University mhy@snu.ac.kr Gwanak-ro Bldg. 39 Room 338, Gwanak-gu, Seoul , Republic of Korea