Eclipse Scout. Eclipse Scout in the Banking Industry

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Eclipse Scout. Eclipse Scout in the Banking Industry"

Transcription

1 Eclipse Scout Eclipse Scout in the Banking Industry Eclipse Banking Day 2010, June 1 st, Copenhagen Jens Thuessen, Andreas Hoegger, Matthias Zimmermann BSI Business Systems Integration AG

2 Talk Outline Introduction Who is BSI (Jens) Make or Buy (Jens) The Challenge (Matthias) 3 Cases Credit Card Services (Matthias) Customer Support (Andy) Account Opening Workflow (Andy) Eclipse Scout Management Summary (Andy) Outlook (Matthias) Discussion, Questions

3 Who is BSI

4 Make or buy Why buy Managers like to buy out of the box Content of box doesn t fit my business Necessary adaptations don t fit into budget Why make Perfect, modern, flexible, architecture Drowning in details, missed schedules, exploding costs Do both with Eclipse Scout, and BSI Solutions Quality, Time to Market, Costs ca. factor 2-4 Synergies between Projects developers start talking Lifelong valid Architecture Our products are 16 years old, were always leading in technology and never end of life.

5 Which one is easier to sell? Slow, Borring, Expensive, Old 60 L/Hour avgas, 125 Knots full fuel payload: 4 persons operation costs: >300 Euro per hour Euro, Year 1972 Certified Fast, Fun, Safe, Cheap, Modern 20 l/hour mogas, 135 Knots full fuel payload: 4 persons operation costs: <100 Euro per hour Euro, Year 2009 Experimental

6 The Challenge BSI Business Systems Integration AG

7 Traditional Situation Distributed User Interfaces Error prone manual processes High operating / maintenance costs Expensive user training Card Management Customers Accounts Transactions Archive

8 Typical Approach BSI Single Customer View Less training is required User productivity increased Client satisfaction improved Open application stack SOA / Eclipse / Java Card Management Customers Accounts Transactions Archive

9 Scout Applications Web Scout App Mobile https https https Scout Application Plugin Plugin Services J2EE App Server Services Services Services Services Services BSI IT Environment ERP DWH ERP Services Services DWH Services

10 Eclipse Scout Customer Benefit Leverage functionality of existing solutions BSI Contact BSI CRM BSI Account Based on an open application stack Stability, flexibility, simplicity of Eclipse Scout Equinox OSGi / Eclipse Platform / SOA Joint development option Affordable integration and adaptation to customer needs

11 BSI Contact Case 1 BSI Business Systems Integration AG

12 Typical Approach Single Customer View Less training is required for new agents Agent productivity increased Client satisfaction improved SOA / Eclipse / Java BSI Contact Card Management Customers Accounts Transactions Archive

13 General Setup Relevant Business Cases Lost / stolen credit cards Inquiries about billing / blocked transactions Credit limit updates PIN resets Existing Solution Too complex, too many systems involved Individual systems oriented along internal departments Individual systems not well aligned with call center needs Use of paper documents, checklists

14 Overview Facts Project volume 9 months duration (Kickoff meeting Go-live) Application millions of credit cards calls per day 300 call center agents From 12 to 2 weeks training time

15 Implementation BSI Contact BSI Contact based on Eclipse Scout framework Necessary adaptations for credit card business Call center agents now work with a single system Process wizard support for business cases No more paper checklists Integration in IT Landscape Existing systems via webservices Process engine (IBM, WebSphere Process Server)

16 Detail: Call Transfer Clients don t like to be transferred Clients hate to repeat their requests Scenario: Current agent not authorized to update credit limit Call to be transferred to authorized agent Minimize Client Pain The exact screen - including the current process step can be transferred to the authorized agent New agent continues at the exact state handed over by the previous agent

17 BSI CRM Case 2 BSI Business Systems Integration AG

18 Typical Approach Single Customer View Less training is required User productivity increased Client satisfaction improved SOA / Eclipse / Java BSI CRM Customers Accounts Transactions Archive

19 CRM Features Sales Customer history, Lead Management: From contacts to opportunities, to offer generation, Strategic Selling, document management, task management Marketing Campaign management: Review Process, Duplicate detection and resolution, Mass mailings, Multi Channel: , Letter, SMS, Phone, Lead generation Contact Center Computer telephony integration (CTI) Basic contact center functionality Reporting Sales funnel, Forecasts, Financial history, Corporate Performance Management Office integration: Customer Reports (Word/PDF), Diagrams, Pivot Tables, Charts

20 CRM Architecture CRM Web CRM Client CRM Mobile https https https CRM Backend Plugin Plugin Services Services Services Services Services Services BSI CRM IT Environment ERP DWH ERP Services Services DWH Services

21 Overview Facts Project initial volume 6 months duration (Kickoff meeting Go-live) Application users One system One UI Integration into a shared user platform based on Eclipse RCP 30 interfaces to other applications

22 User Interface

23 BSI Account Case 3 BSI Business Systems Integration AG

24 Typical Approach Single Customer View Less training is required Agent productivity increased Client satisfaction improved SOA / Eclipse / Java BSI Account Customers Accounts Transactions Archive

25 Overview Facts Project volume 6 months duration (Kickoff meeting Go-live) Application 300 account applications / modifications per day 100 account managers From 265 down to 45 interactions to open an account

26 Implementation BSI Account Based on Eclipse Scout framework Computer telephony integration (CTI) Process wizard support for business cases No more paper checklists Integration in IT Landscape Existing systems via webservices, JMS, and others Document archive integration Process engine (CARNOT) Hibernate

27 Previous Solution Previous Solution BSI Account

28 Improvement Previous Solution BSI Account

29 Eclipse Scout BSI Business Systems Integration AG

30 Architecture Scout Scout SDK Application Plugins Sample Application

31 Scout SDK

32 Example Application

33 Entry Point Component Model

34 Representation

35 Benefits Flexibility Ability to exchange UI layer (Web, Swing, SWT) GUI less client testing Clearly defined application architecture Stability Separation of the UI layer Abstract component models Extendibility Representation Components Sound Architecture Easy to learn Reapply knowledge across projects Simple, stable, flexible

36 Services (SOA)

37 More Benefits Modularization Exchangeable, multiple implementations ESB node compliant Reusability Transactions Simplicity Service proxies Client notification

38 Outlook / Roadmap

39 Scout Deploys

40 Scout Infos Links Wiki Forum Blog Twitter Homepage now Homepage soon

41 Discussion, Questions?!

42 Thanks BSI Business Systems Integration AG

CRM Solutions. Banking Sector

CRM Solutions. Banking Sector CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation

More information

Oracle Service Bus. Situation. Oracle Service Bus Primer. Product History and Evolution. Positioning. Usage Scenario

Oracle Service Bus. Situation. Oracle Service Bus Primer. Product History and Evolution. Positioning. Usage Scenario Oracle Service Bus Situation A service oriented architecture must be flexible for changing interfaces, transport protocols and server locations - service clients have to be decoupled from their implementation.

More information

SAP Mobile Strategy June 2012

SAP Mobile Strategy June 2012 SAP Mobile Strategy June 2012 Mobility Is Not Just About Road Warriors Anymore Execs Line of Business Managers Task and Business Users Consumers and Ecosystem Mobile E-Commerce Mobile Marketing Self-Service

More information

What means extensibility?

What means extensibility? Extendable Web Technologies focused on JAVA Technology Juli 2006 Robert Schmelzer, DI(FH) E-Mail: robert@schmelzer.cc Web: http://www.schmelzer.cc Extendable Web Technologies - 1 What means extensibility?...extensibility

More information

The Eclipse Scout Book Version 3.9 (Kepler)

The Eclipse Scout Book Version 3.9 (Kepler) The Eclipse Scout Book Version 3.9 (Kepler) Published by BSI Business Systems Integration AG The Eclipse Scout Book Release 3.9 (Kepler) Matthias Zimmermann Version of 2014-02-26 Contents Preface v I

More information

Overview Application Incident Management. David Birkenbach ALM Solution Management August 2011

Overview Application Incident Management. David Birkenbach ALM Solution Management August 2011 Overview Application Incident David Birkenbach ALM Solution August 2011 How the New SAP Solution Manager Supports Business & IT SAP Solution Manager 7.1 provides: Better coverage of the complete customer

More information

WELCOME TO Open Source Enterprise Architecture

WELCOME TO Open Source Enterprise Architecture WELCOME TO Open Source Enterprise Architecture WELCOME TO An overview of Open Source Enterprise Architecture In the integration domain Who we are Fredrik Hilmersson Petter Nordlander Why Open Source Integration

More information

Setting the stage for a new era in Business

Setting the stage for a new era in Business IBM SOA Setting the stage for a new era in Sugandh Mehta Distinguished Engineer IBM Global 2007-2008 IBM Corporation What is Driving Today? The Changing Landscape in the Globally Integrated Economy Forges

More information

Organise Your Business

Organise Your Business Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small

More information

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + +

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + + Professional Corporate Enterprise Ultimate List price / user / month $35 $45 $60 $150 List price / user / year (contractual term) $420 $540 $720 $1,800 Application or user limits no limits no limits no

More information

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + +

Sugar Professional. Approvals + + + + Competitor tracking + + + + Territory management + + + + Third-party sales methodologies + + + + Professional Corporate Enterprise Ultimate List price / user / month $35 $45 $60 $100 List price / user / year (contractual term) $420 $540 $720 $1,200 Application or user limits no limits no limits no

More information

JBOSS ENTERPRISE SOA PLATFORM AND JBOSS ENTERPRISE DATA SERVICES PLATFORM VALUE PROPOSITION AND DIFFERENTIATION

JBOSS ENTERPRISE SOA PLATFORM AND JBOSS ENTERPRISE DATA SERVICES PLATFORM VALUE PROPOSITION AND DIFFERENTIATION JBOSS ENTERPRISE SOA PLATFORM AND JBOSS ENTERPRISE DATA SERVICES PLATFORM VALUE PROPOSITION AND DIFFERENTIATION Service-oriented architecture (SOA) gives enterprises the ability to identify and respond

More information

SAP Guidelines for Best-Built Applications: BI Tools

SAP Guidelines for Best-Built Applications: BI Tools SAP Guidelines for Best-Built Applications: BI Tools Helping partners provide customers with better applications to complement SAP Business Suite Stephen Mak Solution Management, Information Platform,

More information

JBoss Enterprise SOA Platform Simple. Open. Affordable. Pierre Fricke, Director Product Line Mgmt. February 14, 2008

JBoss Enterprise SOA Platform Simple. Open. Affordable. Pierre Fricke, Director Product Line Mgmt. February 14, 2008 JBoss Enterprise SOA Platform Simple. Open. Affordable. Pierre Fricke, Director Product Line Mgmt. February 14, 2008 JBoss Enterprise SOA Platform Announcement JBoss Enterprise SOA Platform availability

More information

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Red Hat open source solution stack changes the economics of IT infrastructure Offers proprietary replacements

More information

Converting Java EE Applications into OSGi Applications

Converting Java EE Applications into OSGi Applications Converting Java EE Applications into OSGi Applications Author: Nichole Stewart Date: Jan 27, 2011 2010 IBM Corporation THE INFORMATION CONTAINED IN THIS REPORT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY.

More information

ebam Creation Review

ebam Creation Review ebam Creation Review Planned Review Date: April 7th 2010 Communcation Channel: Forum Project Lead: Angelo Bernabei 1 ebam Overview (Extended Business Activity Monitoring) This project is intended to realize

More information

Editions Comparison Chart

Editions Comparison Chart Sugar Professional Sugar Enterprise Sugar Ultimate List price / user / month $35 $60 $150 List price / user / year (contractual term) $420 $720 $1,800 Application or user limits no limits no limits no

More information

SCOUT IN THE CLOUD. How to Scale Eclipse Scout Applications in the Cloud? Judith Gull & Thomas Schweigler

SCOUT IN THE CLOUD. How to Scale Eclipse Scout Applications in the Cloud? Judith Gull & Thomas Schweigler SCOUT IN THE CLOUD How to Scale Eclipse Scout Applications in the Cloud? Judith Gull & Thomas Schweigler Overview Introduction to Eclipse Scout Dynamically Scaling Scout Applications Support for different

More information

Sybase Unwired Platform 2.1.x

Sybase Unwired Platform 2.1.x white paper Sybase Unwired Platform 2.1.x Development Paradigm www.sybase.com Table of Contents 1 Sybase Unwired Platform 2 Mobile Application Development 3 Mobile Business Object (MBO) Development 5 Mobile

More information

Projektron BCS 7.24 More than a project management software

Projektron BCS 7.24 More than a project management software Projektron BCS 7.24 More than a project management software Imprint Projektron GmbH Charlottenstraße 68 10117 Berlin +49 30 3 47 47 64-0 info@projektron.de www.projektron.com As of 21.07.2015-11:41 Legal

More information

SAP Mobile Platform rapid-deployment solution

SAP Mobile Platform rapid-deployment solution SAP Mobile Platform rapid-deployment solution V6.30 Customer Contents Overview Scope Deployment of SAP Mobile Platform Network, Security and Push of SAP Mobile Platform Operational Maintenance of SAP Mobile

More information

OpenITSM - IT Service Management with Open Source Software

OpenITSM - IT Service Management with Open Source Software OpenITSM - IT Service Management with Open Source Software März 2011 CeBIT Speaker: Julian Hein NETWAYS Founded 1995 26 full time employees Headquarter Nuremberg, Germany Focus on Open Source in Systems

More information

A Software Development Platform for SOA

A Software Development Platform for SOA A Software Development Platform for SOA Peter Eeles Executive IT Architect Rational Brand Architect for UK, Ireland and South Africa peter.eeles@uk.ibm.com 2004 IBM Corporation Agenda IBM Software Group

More information

Product Information. Sugar vs Zoho. Features Comparison

Product Information. Sugar vs Zoho. Features Comparison Product Information vs Zoho Features Comparison CRM Community Price / user / month $0 $35 $45 $60 $100 $0 $12 $25 Price / user / year $0 $420 $540 $720 $1,200 $0 $144 $300 User limits no limit no limit

More information

SAP CRM RAPID DEPLOYMENT SOLUTION. Package Overview

SAP CRM RAPID DEPLOYMENT SOLUTION. Package Overview SAP CRM RAPID DEPLOYMENT SOLUTION Package Overview Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 2 3

More information

Optimize Sales Order Management with Enterprise Content Management

Optimize Sales Order Management with Enterprise Content Management OpenText Solution Brief OpenText ECM Suite for SAP ECM for Sales Order Management by OpenText Objectives Solution Benefits Quick Facts Optimize Sales Order Management with Enterprise Content Management

More information

SAP NetWeaver Opens SAP ERP world. Amedeo Prodi SAP Italia

SAP NetWeaver Opens SAP ERP world. Amedeo Prodi SAP Italia SAP NetWeaver Opens SAP ERP world Amedeo Prodi SAP Italia SAP NetWeaver is an Evolutionary Platform: From Infrastructure to Applistructure SAP NetWeaver becomes the business process platform Productivity

More information

Compiere Technical Architecture Modern, configurable, extendible

Compiere Technical Architecture Modern, configurable, extendible Compiere Technical Architecture Modern, configurable, extendible Problems with Traditional ERP Complex Bloated with features you ll never use Complicated and time consuming to implement Inflexible Force

More information

SAP Fiori Design rapid-deployment solution

SAP Fiori Design rapid-deployment solution SAP Fiori Design rapid-deployment solution V2.731 Customer Contents Overview of SAP Rapid Deployment Solutions SAP Fiori Design rapid-deployment solution Overview and Details SAP Fiori Design rapid-deployment

More information

1 1 Product Information

1 1 Product Information Product Information 1 1 TOTAL BILLING SOLUTIONS Rate&Bill may be used for various billing needs Billing systems play a fundamental role in revenue collection for service providers. However, many systems

More information

Make Your Business Simple Using FobessCRM

Make Your Business Simple Using FobessCRM Make Your Business Simple Using FobessCRM 1 FobessCRM at a Glance Built for Planning Prepare and manage content Design channel strategy Decide targeted campaigns Freedom in Interaction Approach customers

More information

End to End Integration Testing of SAP Solutions

End to End Integration Testing of SAP Solutions End to End Integration Testing of SAP Solutions Automated Testing using Application Lifecycle Management Active Global Support (AGS) SAP AG E2E Integration Testing of SAP Solutions Type of Change Test

More information

JBoss. choice without compromise

JBoss. choice without compromise JBoss Enterprise Middleware choice without compromise JBOSS ENTERPRISE APPLICATION PLATFORMS: CHOICE WITHOUT COMPROMISE The JBoss open choice strategy In today s dynamic business world, the need to quickly

More information

e-gateway SOLUTION OVERVIEW Financials HCM ERP e-gateway Web Applications Mobile Devices SharePoint Portal

e-gateway SOLUTION OVERVIEW Financials HCM ERP e-gateway Web Applications Mobile Devices SharePoint Portal e-gateway SOLUTION OVERVIEW In an effort to manage mission critical information better, perform their daily tasks more efficiently, share information to key stakeholders more effectively, and ensure that

More information

10/21/10. Formatvorlage des Untertitelmasters durch Klicken bearbeiten

10/21/10. Formatvorlage des Untertitelmasters durch Klicken bearbeiten Formatvorlage des Untertitelmasters durch Klicken bearbeiten Introduction Who is Pramari? Leading US Based RFID Software and Consulting Company Member of EPCGlobal (Standards Group for RFID) Partnered

More information

Avaya Aura Orchestration Designer

Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer is a unified service creation environment for faster, lower cost design and deployment of voice and multimedia applications and agent

More information

Cisco TelePresence Manager

Cisco TelePresence Manager Cisco TelePresence Manager 1.3 Simplifying the Experience: Meeting Scheduling and Management Cisco TelePresence Manager is an integral part of the Cisco TelePresence experience that creates the feeling

More information

Integrating Siebel CRM 8 with Oracle Applications

Integrating Siebel CRM 8 with Oracle Applications Integrating Siebel CRM 8 with Oracle Applications Agenda Corporate Overview Siebel 8.0 New Features Siebel Integration Approaches Integration with Oracle Applications Option 1 Option 2 Pros and Cons Evaluation

More information

FUJITSU Retail Solution Market Place Future-proofing Retail by architecting for tomorrow

FUJITSU Retail Solution Market Place Future-proofing Retail by architecting for tomorrow FUJITSU Retail Solution Market Place Future-proofing Retail by architecting for tomorrow Contents Creating a Retail Solution for today s needs and business requirements is relatively easy The Retail Journey

More information

JBoss Enterprise MIDDLEWARE

JBoss Enterprise MIDDLEWARE JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware

More information

Oracle WebLogic Foundation of Oracle Fusion Middleware. Lawrence Manickam Toyork Systems Inc www.toyork.com http://ca.linkedin.

Oracle WebLogic Foundation of Oracle Fusion Middleware. Lawrence Manickam Toyork Systems Inc www.toyork.com http://ca.linkedin. Oracle WebLogic Foundation of Oracle Fusion Middleware Lawrence Manickam Toyork Systems Inc www.toyork.com http://ca.linkedin.com/in/lawrence143 History of WebLogic WebLogic Inc started in 1995 was a company

More information

Testing and Deploying IBM Rational HATS 8.5 Applications on Apache Geronimo Server 3.1

Testing and Deploying IBM Rational HATS 8.5 Applications on Apache Geronimo Server 3.1 Testing and Deploying IBM Rational HATS 8.5 Applications on Apache Geronimo Server 3.1 Royal Cyber Inc. Modernized e-business solutions Overview This white paper explains how to run, test and deploy IBM

More information

CA SOA Security Manager

CA SOA Security Manager CA SOA Security Manager Implementation Guide r12.1 Second Edition This documentation and any related computer software help programs (hereinafter referred to as the "Documentation") are for your informational

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

CONDIS. IT Service Management and CMDB

CONDIS. IT Service Management and CMDB CONDIS IT Service and CMDB 2/17 Table of contents 1. Executive Summary... 3 2. ITIL Overview... 4 2.1 How CONDIS supports ITIL processes... 5 2.1.1 Incident... 5 2.1.2 Problem... 5 2.1.3 Configuration...

More information

GlassFish v3. Building an ex tensible modular Java EE application server. Jerome Dochez and Ludovic Champenois Sun Microsystems, Inc.

GlassFish v3. Building an ex tensible modular Java EE application server. Jerome Dochez and Ludovic Champenois Sun Microsystems, Inc. GlassFish v3 Building an ex tensible modular Java EE application server Jerome Dochez and Ludovic Champenois Sun Microsystems, Inc. Agenda Java EE 6 and GlassFish V3 Modularity, Runtime Service Based Architecture

More information

Take full advantage of IBM s IDEs for end- to- end mobile development

Take full advantage of IBM s IDEs for end- to- end mobile development Take full advantage of IBM s IDEs for end- to- end mobile development ABSTRACT Mobile development with Rational Application Developer 8.5, Rational Software Architect 8.5, Rational Developer for zenterprise

More information

FUSE-ESB4 An open-source OSGi based platform for EAI and SOA

FUSE-ESB4 An open-source OSGi based platform for EAI and SOA FUSE-ESB4 An open-source OSGi based platform for EAI and SOA Introduction to FUSE-ESB4 It's a powerful OSGi based multi component container based on ServiceMix4 http://servicemix.apache.org/smx4/index.html

More information

BONITA, The Open Source BPM Solution

BONITA, The Open Source BPM Solution BONITA, The Open Source BPM Solution «BPM, The Future is Now!»! Miguel Valdes Faura Bull R&D, BPM Manager Agenda Why BPM Matters? BPM Market Review Bonita in simple words Architecture Products and Components

More information

877-857-3101 (US) WPS 6.1 and Higher 011-91-9963024488 (India)

877-857-3101 (US) WPS 6.1 and Higher 011-91-9963024488 (India) Technocrats Domain Inc. Houston, TX, USA Hyderabad, AP, India wps@technocratsdomain.com 877-857-3101 (US) WPS 6.1 and Higher 011-91-9963024488 (India) Technocrats Domain is a staffing, consulting and training

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

Rich Internet Applications

Rich Internet Applications Rich Internet Applications [Image coming] Ryan Stewart Rich Internet Application Evangelist rstewart@adobe.com Ryan Stewart Flex Developer for 3 years Rich Internet Application Blogger for 2 years http://blogs.zdnet.com/stewart/

More information

MatchPoint Benefits with SharePoint 2013

MatchPoint Benefits with SharePoint 2013 MatchPoint Benefits with SharePoint 2013 MatchPoint Fact Sheet 25.01.2013 Colygon AG Version 2.0 Disclaimer The complete content of this document is subject to the general terms and conditions of Colygon

More information

G Cloud 6 CDG Service Definition for Forgerock Software Services

G Cloud 6 CDG Service Definition for Forgerock Software Services G Cloud 6 CDG Service Definition for Forgerock Software Services Author: CDG Date: October 2015 Table of Contents Table of Contents 2 1.0 Service Definition 3 1.0 Service Definition Forgerock as a Platform

More information

Open Source Development with the Elastic Path Ecommerce Platform

Open Source Development with the Elastic Path Ecommerce Platform Open Source Development with the Elastic Path Ecommerce Platform This white paper will help you explore the benefits of the Java-based Elastic Path ecommerce platform, learn more about the components of

More information

Business Process Management Tampereen Teknillinen Yliopisto

Business Process Management Tampereen Teknillinen Yliopisto Business Process Management Tampereen Teknillinen Yliopisto 31.10.2007 Kimmo Kaskikallio IT Architect IBM Software Group IBM SOA 25.10.2007 Kimmo Kaskikallio IT Architect IBM Software Group Service Oriented

More information

A standards-based approach to application integration

A standards-based approach to application integration A standards-based approach to application integration An introduction to IBM s WebSphere ESB product Jim MacNair Senior Consulting IT Specialist Macnair@us.ibm.com Copyright IBM Corporation 2005. All rights

More information

The art of process-driven CRM

The art of process-driven CRM The art of process-driven CRM 1 bpm online marketing 2 bpm online sales 3 bpm online service 4 bpm online platform Strategy Creating process-driven products marketing sales service bpm online A single

More information

SAP SE, August Deployment Recommendations for SAP Master Data Governance 8.0

SAP SE, August Deployment Recommendations for SAP Master Data Governance 8.0 SAP SE, August 2015 Deployment Recommendations for SAP Master Data Governance 8.0 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision.

More information

API Management Introduction and Principles

API Management Introduction and Principles API Management Introduction and Principles by Vijay Alagarasan, Principal Architect, Enterprise Architecture and Strategy of Asurion Abstract: This article is focused on providing solutions for common

More information

CHECKLIST: IS YOUR CRM EVOLVED?

CHECKLIST: IS YOUR CRM EVOLVED? CHECKLIST: IS YOUR CRM EVOLVED? Consumer expectations are rising. They expect each interaction with your organization whether via marketing, sales, service or operations to be seamless, straightforward

More information

Delivering a platform-independent based ESB for universal connectivity and transformation in heterogeneous IT environments.

Delivering a platform-independent based ESB for universal connectivity and transformation in heterogeneous IT environments. IBM WebSphere Message Broker To support your IT objectives Delivering a platform-independent based ESB for universal connectivity and transformation in heterogeneous IT environments. The evolution of application

More information

Introduction to Oracle Mobile Application Framework Raghu Srinivasan, Director Development Mobile and Cloud Development Tools Oracle

Introduction to Oracle Mobile Application Framework Raghu Srinivasan, Director Development Mobile and Cloud Development Tools Oracle Introduction to Oracle Mobile Application Framework Raghu Srinivasan, Director Development Mobile and Cloud Development Tools Oracle Safe Harbor Statement The following is intended to outline our general

More information

BPM and Rules Technical Update. Sunil Aggarwal, WebSphere BPM Leader UK&I

BPM and Rules Technical Update. Sunil Aggarwal, WebSphere BPM Leader UK&I BPM and Rules Technical Update Sunil Aggarwal, WebSphere BPM Leader UK&I 1 2 IBM BPM Overview 3 Change, complexity and uncertainty have become the new normal Escalating expectations require visibility

More information

SAP HANA Cloud Platform

SAP HANA Cloud Platform SAP HANA Cloud Platform Introduction Rui Nogueira, SAP AG - TIP CORE June 12 th, 2013 Building An Application For The Cloud 2013 SAP AG or an SAP affiliate company. All rights reserved. 2 Building an Enterprise-Ready

More information

Experiences from Lennox in Integrating SAP Cloud for Sales with SAP CRM using SAP HANA Cloud Integration

Experiences from Lennox in Integrating SAP Cloud for Sales with SAP CRM using SAP HANA Cloud Integration Orange County Convention Center Orlando, Florida June 3-5, 2014 Experiences from Lennox in Integrating SAP Cloud for Sales with SAP CRM using SAP HANA Cloud Integration Sam Varghese (Lennox) Karthik SJ

More information

MOBILIZING ORACLE APPLICATIONS ERP. An Approach for Building Scalable Mobility Solutions. A RapidValue Solutions Whitepaper

MOBILIZING ORACLE APPLICATIONS ERP. An Approach for Building Scalable Mobility Solutions. A RapidValue Solutions Whitepaper MOBILIZING ORACLE APPLICATIONS ERP An Approach for Building Scalable Mobility Solutions A RapidValue Solutions Whitepaper TABLE OF CONTENTS Executive Overview Typical Architecture for Mobilizing Oracle

More information

Sybase Unwired Platform 2.0

Sybase Unwired Platform 2.0 white paper Sybase Unwired Platform 2.0 Development Paradigm www.sybase.com TABLE OF CONTENTS 1 Sybase Unwired Platform 1 Mobile Application Development 2 Mobile Business Object (MBO) Development 4 Mobile

More information

Service virtualization and component applications

Service virtualization and component applications Message Driven SOA -- Enterprise Service Oriented Architecture Service virtualization and component applications Driving reusability and ROI in SOA deployments --- Atul Saini Entire contents Fiorano Software

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Eclipse Open Healthcare Framework

Eclipse Open Healthcare Framework Eclipse Open Healthcare Framework Eishay Smith [1], James Kaufman [1], Kelvin Jiang [2], Matthew Davis [3], Melih Onvural [4], Ivan Oprencak [5] [1] IBM Almaden Research Center, [2] Columbia University,

More information

A BearingPoint Accelerator

A BearingPoint Accelerator > Point of Sale Performance A BearingPoint Accelerator BearingPoint has been entrusted to support a large CRM initiative after a successful CRM strategy study, a vendor selection and implementation of

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

SAP ERP EMPLOYEE INTERACTION CENTER

SAP ERP EMPLOYEE INTERACTION CENTER SAP ERP EMPLOYEE INTERACTION CENTER Frequently Asked Questions 1) What is the employee interaction center offering? 2) What is the product history of the employee interaction center? 3) When is a standard

More information

SAP Multiresource Scheduling Solution Brief. Aug / 2015

SAP Multiresource Scheduling Solution Brief. Aug / 2015 SAP Multiresource Scheduling Solution Brief Aug / 2015 Introduction SAP Multiresource Scheduling Functionality, Integration and Technology as enabler SAP Multiresource Scheduling is the resource management

More information

SOA Myth or Reality??

SOA Myth or Reality?? IBM TRAINING S04 SOA Myth or Reality Jaqui Lynch IBM Corporation 2007 SOA Myth or Reality?? Jaqui Lynch Mainline Information Systems Email jaqui.lynch@mainline.com Session S04 http://www.circle4.com/papers/s04soa.pdf

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

AFE Broker G2 Trading Solutions

AFE Broker G2 Trading Solutions AFE s s 2 nd -generation Trading System AFE Broker G2 Trading Solutions AFE Solutions Ltd. June 2004 1 by Thomas Chien Agenda AFE = The old brand with new blood G2 Solutions = New Technology helps!! All

More information

SOA-14: Continuous Integration in SOA Projects Andreas Gies

SOA-14: Continuous Integration in SOA Projects Andreas Gies Distributed Team Building Principal Architect http://www.fusesource.com http://open-source-adventures.blogspot.com About the Author Principal Architect PROGRESS - Open Source Center of Competence Degree

More information

Sadržaj seminara: SOA Architecture. - SOA Business Challenges. - 1990s: Billion Dollar Lock-In. - Integration Tools. - Point-to-Point Approach

Sadržaj seminara: SOA Architecture. - SOA Business Challenges. - 1990s: Billion Dollar Lock-In. - Integration Tools. - Point-to-Point Approach Sadržaj seminara: SOA Architecture - SOA Business Challenges - 1990s: Billion Dollar Lock-In - Integration Tools - Point-to-Point Approach - New $200B Lock-In: Big Apps - Frozen Enterprise Asset Concept

More information

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises?

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? Business managers and technology leaders are being challenged to make faster

More information

Jogat - Business Proposition

Jogat - Business Proposition Jogat - Business Proposition Showcase Application Status: Proposal Version: 0.2 Author: Osman Mrzljak Date: 5 september 2013 B-inIT B.V. Plantsoen 15/A 2311KE Leiden www.b-init.nl Table of Content Table

More information

Microsoft Dynamics CRM. Customer Launch

Microsoft Dynamics CRM. Customer Launch Microsoft Dynamics CRM Customer Launch How Do We Define CRM? Customer Facing Sales, marketing, service and other activities Business Process Driven Workflow drives consistent execution across business

More information

Enterprise Data Solutions Product Strategy and Vision Process-driven IT Modernization, Natural and Adabas

Enterprise Data Solutions Product Strategy and Vision Process-driven IT Modernization, Natural and Adabas Enterprise Data Solutions Product Strategy and Vision Process-driven IT Modernization, Natural and Adabas Guido Falkenberg VP Enterprise Transaction Systems Software AG 8 June 2011 ProcessWorld 2011 2

More information

IBM Rational Web Developer for WebSphere Software Version 6.0

IBM Rational Web Developer for WebSphere Software Version 6.0 Rapidly build, test and deploy Web, Web services and Java applications with an IDE that is easy to learn and use IBM Rational Web Developer for WebSphere Software Version 6.0 Highlights Accelerate Web,

More information

Introduction. C a p a b i l i t y d o c u m e n t : B i z T a l k S e r v e r

Introduction. C a p a b i l i t y d o c u m e n t : B i z T a l k S e r v e r Microsoft Technology Practice Capability document Overview Microsoft BizTalk Server is the middleware application server providing Business Process Management, Process Automations along with SOA / ESB

More information

Developers Integration Lab (DIL) System Architecture, Version 1.0

Developers Integration Lab (DIL) System Architecture, Version 1.0 Developers Integration Lab (DIL) System Architecture, Version 1.0 11/13/2012 Document Change History Version Date Items Changed Since Previous Version Changed By 0.1 10/01/2011 Outline Laura Edens 0.2

More information

ENABLING AT RELIANCE LIFE INSURANCE

ENABLING AT RELIANCE LIFE INSURANCE ENABLING AT RELIANCE LIFE INSURANCE THE CHALLENGE To harness the power of technology to create a comprehensive self-service infrastructure that provides employees, agents and customers of Reliance Life

More information

Eclipse 4 RCP application Development COURSE OUTLINE

Eclipse 4 RCP application Development COURSE OUTLINE Description The Eclipse 4 RCP application development course will help you understand how to implement your own application based on the Eclipse 4 platform. The Eclipse 4 release significantly changes

More information

Introduction to Android Development. Jeff Avery CS349, Mar 2013

Introduction to Android Development. Jeff Avery CS349, Mar 2013 Introduction to Android Development Jeff Avery CS349, Mar 2013 Overview What is Android? Android Architecture Overview Application Components Activity Lifecycle Android Developer Tools Installing Android

More information

Ce document a été téléchargé depuis le site de Precilog. - Services de test SOA, - Intégration de solutions de test.

Ce document a été téléchargé depuis le site de Precilog. - Services de test SOA, - Intégration de solutions de test. Ce document a été téléchargé depuis le site de Precilog. - Services de test SOA, - Intégration de solutions de test. 01 39 20 13 55 info@precilog.com www.precilog.com End to End Process Testing & Validation:

More information

Salesforce integration with Enterprise Open Source. Mischa de Vries László van den Hoek SFDC Consultant OS Consultant

Salesforce integration with Enterprise Open Source. Mischa de Vries László van den Hoek SFDC Consultant OS Consultant Salesforce integration with Enterprise Open Source Mischa de Vries László van den Hoek SFDC Consultant OS Consultant Agenda An Introduction to Salesforce Integration: On-Premise vs Cloud Salesforce Integration

More information

API Architecture. for the Data Interoperability at OSU initiative

API Architecture. for the Data Interoperability at OSU initiative API Architecture for the Data Interoperability at OSU initiative Introduction Principles and Standards OSU s current approach to data interoperability consists of low level access and custom data models

More information

OpenITSM - IT Service Management with Open Source Software

OpenITSM - IT Service Management with Open Source Software OpenITSM - IT Service Management with Open Source Software 03.02.2011 CloudExpo London Speaker: Julian Hein NETWAYS Founded 1995 26 full time employees Headquarter Nuremberg, Germany Focus on Open Source

More information

Roadmap from On-Premise to Cloud based Integration solutions from SAP

Roadmap from On-Premise to Cloud based Integration solutions from SAP Roadmap from On-Premise to Cloud based Integration solutions from SAP Sindhu Gangadharan, Chief Product Owner SAP NetWeaver PI and SAP HANA Cloud Integration Agenda SAP NetWeaver Process Integration today

More information

Technical Monitoring / Application Operations with SAP Solution Manager. Waldemar Befort SAP Active Global Support, October 2013

Technical Monitoring / Application Operations with SAP Solution Manager. Waldemar Befort SAP Active Global Support, October 2013 Technical Monitoring / Application Operations with SAP Solution Manager Waldemar Befort SAP Active Global Support, October 2013 Disclaimer This presentation outlines our general product direction and should

More information

Beyond the SOA/BPM frontiers Towards a complete open cooperative environment

Beyond the SOA/BPM frontiers Towards a complete open cooperative environment Beyond the SOA/BPM frontiers Towards a complete open cooperative environment This presentation has been used during a webinar delivered within SpagoWorld Webinar Center: http://www.spagoworld.org/xwiki/bin/view/spagoworld/webinarcenter

More information

OpenERP at a Glance. Open Source: OpenERP is committed to Open Source. The software is published under the AGPL licence

OpenERP at a Glance. Open Source: OpenERP is committed to Open Source. The software is published under the AGPL licence OpenERP at a Glance OpenERP is a comprehensive suite of business applications including Sales, CRM, Chatter, Project management, Warehouse management, Manufacturing, Accounting and Human Resources. Complete

More information