CLIENT SERVICES. The Economic Environment and Investment Markets o Legislative changes o Taxation environment

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1 CLIENT SERVICES Your relationship with Calnan Flack begins with meeting one of our representatives to understand your financial situation and your future goals. We will then prepare a financial plan for you known as a Statement of Advice (SOA). The Statement of Advice will be presented and explained to you at a subsequent meeting. You then need to decide whether to proceed with all, some or none of the recommendations. If you decide to implement the recommendations you need to make sure that they continue to meet your changing needs and objectives. The following although not exhaustive and will change over time can have a significant impact on your financial planning strategy. We will continually review with you the impact they have on your financial plan. The Economic Environment and Investment Markets o Legislative changes o Taxation environment Lifestyle or Financial situation changes, for example: o Change of employment or income levels o Increased or reduced debt levels o Changes in your health o Marital status o Age of children It is important that your investments are reviewed on a regular basis to ensure they are relevant to the current economic and investment environment as well as continuing to meet your goals and objectives. As these variables change it is likely your investments will need to be modified to accommodate this. Your Adviser will provide you with an ongoing review service to ensure your portfolio remains consistent with your needs and objectives. We pride ourselves on providing superior investment advice and developing an individual relationship with each client. Directors Jeremy Calnan AR PO Box 161 Unley SA 5061 jeremy@calnanflack.com Ian Flack AR Ninks Rd St Andrews VIC 3761 ian@calnanflack.com

2 v ADVICE PROCESS Initial Meeting (Obligation & Cost Free) Initial meeting to discuss and understand your broad goals and objectives. Discussion and agreement on the following prior to progressing further: Your expectations, outline of our services, presentation of Financial Services Guide (FSG) and other compliance documents. Client Profile Collection of quantitative information using the Client Profile document to enable us to fully understand your goals and objectives and current situation. Complete Risk Profile document Presentation and Explanation of Statement of Advice Strategies and Investments Presentation of Strategic Statement of Advice (SOA) detailing advice on recommended structures to be utilised such as: Superannuation: SMSF or Public Offer Funds Gearing Strategy Trust Structures Non Super Strategies Tax Effective Insurance Strategies Estate Planning Acceptance of Statement of Advice Continue communication until you are completely satisfied with the Investment Plan. Client Service Agreement Upon accepting the Statement of Advice you will be presented with a Client Service Agreement outlining the ongoing services we will provide. Implementation of Investment Advice Implementation of Investment Advice taking into account your preferred structure which may include: Establishing the recommended Superannuation structure (e.g. Self Managed Super Fund or Public Offer Fund) Establishing required Equity Trading Accounts Implementing a Property Investment Portfolio Strategy Completing appropriate paper work for insurances as agreed Initial transfer of assets to new structure (i.e. Superannuation funds, Listed Shares, Commercial Property) Other administration issues Review & Monitoring Calnan Flack will manage your investment portfolio on an ongoing basis. Our Investment Committee members meet on a regular basis to discuss and analyse general economics and market conditions and review investment risks and opportunities. We also regularly update our clients via our website. Annual Review of Financial Strategies and Investments A regular review of your current circumstances is required in order to ensure that it continues to meet your needs and objectives. Calnan Flack will provide ongoing reporting and advisory services enabling you to review your financial strategy regularly and to alter your portfolio as required. You are also encouraged to take advantage of our extensive education program.

3 CLIENT SERVICE LEVEL The service level for clients will be determined in consultation with clients depending on the services we are providing and the level of investment. INVESTOR SERVICES SUMMARY SERVICE LEVEL Foundation Mentor Pinnacle Initial Statement of Advice at No cost Direct access during the year to assistance by telephone/ and personal consultation (by appointment) as required Unlimited Administration Enquiries Couples and related client accounts are aggregated to minimise fees Annual Portfolio and Strategy Review Meeting Complimentary Calnan Flack Investment Club Meetings Calnan Flack video updates of economic and investment industry information Additional Statement of Advice included for no additional cost SERVICE COMPONENT Access to Client Area of Annual Net worth Calculation & Assessment Proactive contact on investment ideas, strategies and opportunities Invitation to Calnan Flack Mentor and Pinnacle Client events Complimentary Invitation to CF Forecasting Day or Actions for Wealth Day Biannual Review Report Quarterly Review Report Complimentary Access to all Calnan Flack Courses Planning and conduct of SMSF Annual meeting Complimentary Invitation to CF Forecasting Day and Actions for Wealth Day Dedicated Adviser Optional Annual Strategy meeting with Accountant or other Professionals upon clients request

4 SERVICE COMPONENT PORTFOLIO MANAGEMENT SERVICE INVESTORS Annual Investment Tax Statement (upon request)for securities under advice SERVICE LEVEL Foundation Mentor Pinnacle Access to your equity portfolio online Supply and Demand Equity Video Advice on position sizing based on your account balance and risk profile Advice with setting entry and exit criteria Explanation of the technical and fundamental reasons for buy and sell advice Couples and related client accounts are aggregated to minimise fees Additional Records of Advice included for no additional cost Discounted Portfolio Management Service brokerage of $20 +GST NIL brokerage on Portfolio Management Service Transactions Should you elect to make changes to your portfolio outside our recommendations you will be charged further fees with respect to these transactions Premium access to your portfolio online or on your mobile device (smart phone or tablet) Provision of Company Research Reports (upon request) PROPERTY INVESTORS SERVICE COMPONENT Quantity Surveyors Report Depreciation schedule Investment Property Valuation in 3 Years Complimentary Invitation to a Calnan Flack Actions for Wealth Day All of the Benefits of the Mentor Clients offering at the discretion of Calnan Flack

5 Fees Calnan Flack fees structure is very transparent. We receive remuneration in the following ways:- Equity Portfolio Management fee of 1.90% +GST pa of the Funds under Advice. Monies invested in Public Offer Superannuation &/or Investment Funds are charged at 1% +GST pa of the total balance. We are entitled to receive commissions from insurance companies through whom we place your policies as disclosed in your Statement of Advice. We have a referral arrangement with Property Investment Specialists Investment One Pty Ltd which will vary from property to property. All other strategy and general financial planning services are not billed unless previously agreed with the client. Minimum fee qualification Calnan Flack reserves the right to increase the minimum fee where it determines the cost of providing the service would be non-commercial. NOTE: Discount and rebates may be applicable for services provided by Calnan Flack. Exceptions to Standard Fee Structure Some complex activities may necessitate additional fees. These will be detailed in writing if applicable. Ongoing service A regular review of your current circumstances is required in order to ensure that it continues to meet your needs and objectives. The review process should address: 1. Your changing needs and objectives 2. The economic environment 3. Investment sector performance 4. Your taxation position 5. Social security issues 6. Investments available 7. Taxation position of investments 8. Fund manager and investment performance All these factors are subject to change and these changes may have significant impact in meeting your financial goals. PGW Financial Services Pty Ltd and Calnan Flack provide the option of ongoing reporting and advisory services. This will enable you to review your financial strategy regularly and to alter your portfolio as required. The alternative to our annual review service is to access our advice at your own discretion, incurring our standard hourly fee as stated in our Financial Services Guide. You are also encouraged to take advantage of our extensive education program.