CERTIFICATION PROGRAMS AS A CHANGE MANAGEMENT STRATEGY

Transcription

1 CERTIFICATION PROGRAMS AS A CHANGE MANAGEMENT STRATEGY Lance Anderson, Ph.D. International Personnel Assessment Council July 22nd, 2013

2 2 Agenda GSX Challenges in adapting to change Certification How Certification Programs Address Change Addressing Challenges

3 GSX GSX was founded in 2003 to create a link between the world of work and the world of learning. World of Work World of Learning 3

4 All Organizations Need to Address Change New technologies New Products or Services New Competition/Targets New Problems Changing workforce 4

5 Organizations Have Trouble Adapting Only a small percentage of organizations last more than 20 years Many public sector agencies follow traditional methods 5

6 Why is the Adjustment so Difficult? Requires a change in organizational rules/norms Requires that employees acquire new skills Requires changes in equipment and tools, etc. 6

7 Certification Programs Might Help Voluntary process Individuals evaluated against standards for knowledge, skills, or competencies Those who successfully complete the assessment process are granted certification 7

8 Different from other interventions Differs from Training Training not a necessary part Differs from Performance Appraisal Focus on granting certification in a knowledge/skill area Not like most Selection Assessments Focuses on a knowledge/skill area Awards a certificate Not necessarily tied to specific selection decisions 8

9 Typical Examples Board Certified Medical Doctors Automotive Service Excellence (ASE) certified auto technicians. Project Management Professionals 9

10 Benefits for Professionals Improve skills Improve marketability Qualify for certain exclusive positions Increases mobility 10

11 Examples of Organizational Certifications DoD Security Food and Drug Administration Florida Department of Law Enforcement 11

12 Potential Benefits for Organizations Provides information on skill standing, thus allowing for: Improved staffing and planning capabilities Evaluation of capabilities Quick identification of team members with the right skills 12

13 Potential Benefits for Organizations (Continued) Encourages skill acquisition May improve organizational performance/ safety Reduce liabilities Assures consumers and public 13

14 Additional Benefit when Implemented by an Organization Allows organization to target skills 14

15 Organizational Change through a Certification Program 1. No Approach 2. Multiple Different Approaches 3. Same Approach, No Coordination 4. One Coordinated Approach 15

16 Parts of a Certification Program 16

17 Challenges Many parts to develop and maintain Lack of knowledge on how to do it Identifying practice areas Organization may not want to sponsor people for fear they will leave after achieving certification Potential abuse of data 17

18 Addressing the Challenges Consult with experienced credentialing entities Incorporate polices on data use and departing the organization after certification Consider microcertification, or badging Be sure to develop and maintain all of the parts Talk to others who have done it 18

19 DISCUSSION Contact Information Lance Anderson: x106 19