FSPPP07 Support the ongoing client relationship

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1 Overview This standard is for those who provide paraplanning services to financial planners in the delivery of bespoke solutions to clients as part of the financial advice process. You must be able to support the ongoing relationship with financial planning clients by delivering a consistent and reliable service. This will involve reviewing client files and the performance of client s holdings in order to plan and arrange effective further meetings with the financial planner. You must be responsive to queries from clients and ensure that they are kept informed. FSPPP07 1

2 Performance criteria You must be able to: P1 maintain a system for reviewing client files and cases in line with your organisation s timescales P2 undertake reviews of client holdings to determine the financial performance of your client s existing financial arrangements in line you re your organisation s timescales P3 review information in the client files to prepare for client meetings, P4 organise appointments between the client and the financial planner,as required P5 support the financial planner in client meetings P6 deal with client queries in line with policies and procedures P7 follow up and issue appropriate documentation to the client P8 explain for the client the timescales required to prepare and deliver financial solutions P9 respond to compliance requests by supplying the required information in line with the required timescales FSPPP07 2

3 Knowledge and understanding You need to know and understand: K1 K2 K3 K4 K5 K6 K7 K8 K9 the components of effective relationship management the information relevant to identifying the performance of existing financial solutions how to implement effective monitoring systems the importance of client loyalty where to obtain guidance if unable to respond immediately to the client s queries the typical factors that can cause change in client s circumstances, and their implications for the client s financial arrangements relevant procedures for recording and storing information requirements relating to the application of codes, laws and regulations as they impact on your activities the regulatory framework within which your role operates FSPPP07 3

4 Additional information Behaviours When performing to this standard, you are likely to demonstrate the following behaviours: 1 respond quickly to potential problems 2 show attention to technical details 3 articulate complex information in a clear manner 4 analyse information effectively 5 find solutions to problems 6 think independently 7 consider and respect the client s goals, needs and objectives 8 prioritise objectives and plan work to make best use of time and resources 9 build an effective rapport with the client, the financial planner and other colleagues 10 communicate with the financial planner and other colleagues in a professional manner 11 proactively seek knowledge and clarification from colleagues or from your organisation s procedures 12 carry out tasks in accordance with policies and procedures FSPPP07 4

5 Developed by Financial Skills Partnership Version number 2 Date approved December 2013 Indicative review date Validity December 2016 Current Status Original Originating organisation Original URN Financial Skills Partnership PP07 Relevant occupations Suite Paraplanner Paraplanning Key words Paraplanning; financial strategy; financial advice; financial adviser; financial planning; financial review; financial assets; client assets; financial information FSPPP07 5