Mouse and Pointer Settings. Technical Brief

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1 Mouse and Pointer Settings Technical Brief Avocent, the Avocent logo, DSView, AutoView, SwitchView, DSR, OSCAR and AVWorks are trademarks or registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners Avocent Corporation. All rights reserved. Revision B. 8/19/05

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3 1 How To KVM Devices Mouse and Pointer Settings Overview Today s sophisticated computer operating systems (OS) support a variety of options for mouse movement and pointer display such as mouse acceleration, enhanced pointer precision, cursor shadowing, special cursors, pointer trails and snap to the default button. These special features can present problems for remote users accessing a system using a Keyboard, Video and Mouse (KVM) switch, such as the Avocent DS1800 digital switch, DSR switch, AutoView 1000R/ 2000R switch, CCM console management appliance or SwitchView IP remote access device. Mouse and pointer synchronization problems are common when the mouse movement and pointer display options for the local and remote system are different. To ensure consistent synchronization of local mouse movement and remote pointer display, mouse acceleration should be disabled for all user accounts accessing a remote system using a KVM switch and should also be disabled on every remote system. Special pointers or cursors should not be used, and pointer visibility options, such as pointer trails, Ctrl key cursor location animations, pointer shadowing and pointer hiding should also be disabled. This technical brief explains the steps for setting mouse movement and pointer features for use with Avocent hardware products and DSView management software for the following operating systems: Microsoft Windows NT 4.0, 2000, XP, Server 2003 and IntelliPoint drivers LINUX Red Hat (pre-8.0, 8.0 and later, and Enterprise) and SUSE UNIX Sun Solaris (versions 9 and 10) Novell NetWare Apple MAC OS X NOTE: If you are not able to disable mouse acceleration from within your operating system, or if you do not desire to adjust the settings of all your servers, newer versions of the DSView software include the Tools - Single Cursor Mode command available in the Video Viewer window. This command places the Video Viewer window into an invisible mouse mode which allows you to manually toggle control between the mouse pointer on the target system being viewed and the mouse pointer on the client running DSView software.

4 2 Mouse and Pointer Settings Microsoft Windows NOTE: Avocent highly recommends that all Microsoft Windows systems attached to the DS1800 digital switch, DSR switches, CCM console management appliances and SwitchView IP remote access devices use the default Windows PS/2 mouse driver. To adjust the mouse speed and pointer settings for NT 4.0 (using default drivers): 1. From the Desktop taskbar, select Start - Settings - Control Panel to open the Control Panel. 2. In the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box. 3. Click the Motion tab as shown in Figure 1. Figure 1: Mouse Properties Dialog Box - Motion Tab (Windows NT) 4. Set the Pointer speed slider to Slow (the leftmost tick mark). 5. Make sure the Snap to default checkbox is cleared. 6. Click OK to save your settings and to close the Mouse Properties dialog box. 7. Resynchronize the mouse in the software remote session window for the Avocent management software you are using: If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks cross-platform management application, click Screen Refresh. The mouse resynchronizes and should work properly.

5 Microsoft Windows 3 To adjust the mouse speed and pointer settings for Windows 2000 (using default drivers): 1. From the Desktop taskbar, select Start - Settings - Control Panel to open the Control Panel. 2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box. 3. Click the Motion tab as shown in Figure 2. Figure 2: Mouse Properties Dialog Box - Motion Tab (Windows 2000) 4. Set the Speed slider to the default of 50% (the sixth tick mark from the left). 5. Set the Acceleration option to None. 6. Make sure the Snap to default checkbox is cleared. 7. Click OK to save your settings and to close the Mouse Properties dialog box. 8. Resynchronize the mouse in the software remote session window for the Avocent management software you are using: If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

6 4 Mouse and Pointer Settings To adjust the mouse speed and pointer settings for Windows XP or Windows Server 2003 (using default drivers): 1. From the Desktop taskbar, select Start - Control Panel to open the Control Panel. 2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box. 3. Click the Pointer Options tab as shown in Figure 3. Figure 3: Mouse Properties Dialog Box - Pointer Options Tab (Windows XP) 4. Set the Select a pointer speed slider to the default of midpoint (the fifth tick mark from the left). 5. Clear the Enhance pointer precision checkbox. 6. Make sure the Snap To and the Visibility checkboxes are cleared. 7. Click OK to save your settings and to close the Mouse Properties dialog box. 8. Resynchronize the mouse in the software remote session window for the Avocent management software you are using: If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

7 Microsoft Windows 5 To adjust the mouse speed and pointer settings for IntelliPoint drivers: 1. From the Desktop taskbar, select Start - Control Panel to open the Control Panel. 2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box. 3. Click the Pointer Options tab as shown in Figure 4. Figure 4: Mouse Properties Dialog Box - Pointer Options Tab 4. Set the Select a pointer speed slider to the default of midpoint (the fifth tick mark from the left). 5. Clear the Enhance pointer precision checkbox. 6. Make sure the Snap To and the Visibility checkboxes are cleared.

8 6 Mouse and Pointer Settings 7. Click the Wheel tab as shown in Figure 5. Figure 5: Mouse Properties Dialog Box - Wheel Tab 8. Clear the Enable accelerated scrolling... checkbox. 9. Click OK to save your settings and to close the Mouse Properties dialog box. 10. Resynchronize the mouse in the software remote session window for the Avocent management software you are using: If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

9 LINUX 7 LINUX NOTE: Red Hat and SUSE support several standard graphical user interfaces. For this document, the Red Hatmodified version of the GNOME graphical interface is shown, and the SUSE-modified version of the KDE interface is shown. If your Red Hat installation uses the KDE graphical user interface, see the SUSE section or refer to the KDE documentation online. If your SUSE installation uses the GNOME interface, refer to the Red Hat section or refer to the GNOME documentation online. To adjust the mouse speed and pointer settings for Red Hat LINUX pre-8.0 drivers (modified GNOME GUI): 1. From the Workspace Menu, click the Desktop Manager icon (shown in Figure 6) and select Application Manager - Desktop_Controls to open the Control Center dialog box shown in Figure 7. Figure 6: Desktop Manager Icon Figure 7: Control Center

10 8 Mouse and Pointer Settings 2. From the tree view, select Peripherals - Mouse to list the mouse settings as shown in Figure 8. Figure 8: Control Center (Peripherals - Mouse Selected) 3. Set the Acceleration slider to the center position. 4. (Optional) Select the desired Mouse buttons option and set the Threshold slider to the desired position. 5. Click OK to save your settings and to close the Control Center dialog box. 6. Resynchronize the mouse in the software remote session window for the Avocent management software you are using. If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

11 LINUX 9 To adjust the mouse speed and pointer settings for Red Hat LINUX 8.0 and later drivers: 1. Click the Red Hat icon as shown in Figure 9. Figure 9: Red Hat Icon 2. Select Preferences - Mouse to open the Mouse Preferences dialog box. 3. Click the Motion tab as shown in Figure 10. Figure 10: Mouse Preferences Dialog Box - Motion Tab 4. Set the Acceleration slider slightly left of the center position. NOTE: The sliders in Red Hat LINUX versions 8 and above do not contain numbers or tick marks. Proper alignment may be achieved only by trial and error. 5. (Optional) Set the Sensitivity and Threshold sliders to the desired positions. 6. Click Close to save your settings and to close the Mouse Preferences dialog box.

12 10 Mouse and Pointer Settings 7. Resynchronize the mouse in the software remote session window for the Avocent management software you are using. If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. 8. Test the mouse motion in the Video Viewer window. 9. If necessary, repeat steps 4 to 8 until the mouse is properly aligned. To adjust the mouse speed and pointer settings for Red Hat Enterprise LINUX drivers: There are two ways to open the Mouse dialog box: To open the Mouse dialog box using a menu, go to step 1. To open the Mouse dialog box using icons, go to step 4 on page Click the Main Menu icon as shown in Figure 11. Figure 11: Main Menu Icon 2. Select Programs - Settings - Peripherals - Mouse to open the Mouse dialog box as shown in Figure 12. Figure 12: Mouse Dialog Box

13 LINUX Go to step 8 on page Click the Start Here icon as shown in Figure 13 to open the Start Here dialog box shown in Figure 14. Figure 13: Start Here Icon Figure 14: Start Here Dialog Box

14 12 Mouse and Pointer Settings 5. Click the Preferences icon to open the Control Center dialog box as shown in Figure 15. Figure 15: Control Center Dialog Box 6. Click the Peripherals icon to open the Peripherals dialog box as shown in Figure 16. Figure 16: Peripherals Dialog Box

15 LINUX Click the Mouse icon to open the Mouse dialog box and shown in Figure 17. Figure 17: Mouse Dialog Box 8. Set the Acceleration slider to the middle position. 9. (Optional) Select the desired Mouse buttons option and set the Threshold slider to the desired position. 10. Click OK to save your settings and to close the Mouse dialog box. 11. Resynchronize the mouse in the software remote session window for the Avocent management software you are using. If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

16 14 Mouse and Pointer Settings To adjust the mouse speed and pointer settings for SUSE LINUX drivers: 1. Click the SUSE icon and select the Control Center menu option as shown in Figure 18. (By default, SUSE uses a modified version of the KDE graphical user interface.) Figure 18: SUSE Icon and Control Center Menu Item

17 LINUX Click anywhere in the screen area to open the Behavior (first time use default) - Control Center window where you clicked. Figure 19 illustrates the Behavior - Control Center window. Figure 19: Behavior - Control Center 3. If the Index side navigation bar is shown in tree view, click the plus symbol (+) next to Peripherals to display the submenu items. If the display is shown as in Figure 19, select Peripherals.

18 16 Mouse and Pointer Settings 4. Select the Mouse option to display the Mouse - Control Center dialog box. 5. Click the Advanced tab as shown in Figure 20. Figure 20: Mouse - Control Center (Menu View - Advanced Tab Selected) 6. Set the Pointer acceleration slider to the leftmost position (1.0x). 7. (Optional) Set the Pointer threshold, Double click interval, Drag start time, Drag start distance and Mouse wheel scrolls by sliders to the desired positions. 8. If necessary, click Defaults to restore the default settings. 9. Click Apply to save your settings. 10. Click the X button in the upper-right corner to close the Mouse - Control Center dialog box. 11. Resynchronize the mouse in the software remote session window for the Avocent management software you are using: If you are using DSView 2.x or earlier software, click Mouse Align. If you are using DSView 3.0 or later software, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

19 UNIX 17 UNIX To adjust the mouse speed and pointer settings for Sun Solaris v9 drivers: NOTE: To use a Sun Solaris driver with the DSView software and DSR switch, you must have the following versions of DSView software on your host system and DSR switch firmware: DSView software version 2.x and earlier - DS Management Software suite version or later DSR switch with DSView software version 2.x and earlier - Firmware version to 2.x DSR switch with DSView software 3.0 and later - Firmware version 3.0 or later 1. From the Workspace Menu, select Desktop Manager and go to step 3 on page or - Click on the tab above the Text Note control and select Applications to open the Application Manager window, which is shown in Figure 21. Figure 21: The Application Manager 2. Click the Desktop_Controls icon, like the one shown in Figure 22, to open the Application Manager - Desktop_Controls window, which is shown in Figure 23 on page 18. Figure 22: Desktop_Controls Icon

20 18 Mouse and Pointer Settings Figure 23: Application Manager - Desktop_Controls 3. Double-click the Mouse Style Manager icon to open the Style Manager toolbar and Style Manager - Mouse dialog box as shown in Figure 24. Figure 24: Style Manager Toolbar and Style Manger - Mouse Dialog Box

21 UNIX In the Style Manager - Mouse dialog box, set the Acceleration slider to (Optional) Select the desired Handedness and Button 2 options and set the Double-Click and the Threshold sliders to the desired positions. Test the double-click speed by double-clicking on the mouse icon. 6. Click OK to to save your settings and to close the dialog box. 7. If you are using DSView or AVWorks software, select Video - Scaling - Auto Scale in any active remote session window. 8. Set the mouse scaling to normal by performing the following actions: a. From the Video Viewer menu, select Tools - Session Options to open the Session Options dialog box. b. Click the Mouse tab. c. In the Mouse Scaling area, select the Default radio button. d. Click OK to save your settings and to close the Session Options dialog box. 9. Resynchronize the mouse in the software remote session window for the Avocent management software you are using: If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

22 20 Mouse and Pointer Settings To adjust the mouse speed and pointer settings for Sun Solaris v10 drivers: NOTE: To use a Sun Solaris driver with the DSView software and DSR switch, you must have the following versions of DSView software on your host system and DSR switch firmware: DSView software version 2.x and earlier - DS Management Software suite version or later DSR switch with DSView software version 2.x and earlier - Firmware version to 2.x DSR switch with DSView software 3.0 and later - Firmware version 3.0 or later 1. On the Front Panel dashboard, click the Style Manager button, as shown in Figure 25, to open the Style Manager toolbar. Figure 25: Front Panel Dashboard (Style Manager Button Selected) Figure 26: Style Manager Toolbar (Mouse Icon Selected) 2. On the Style Manager toolbar, as shown in Figure 26, double-click the Mouse icon to open the Style Manager - Mouse dialog box, which is shown in Figure 27. Figure 27: Style Manager Toolbar and Style Manager - Mouse Dialog Box 3. In the Style Manager - Mouse dialog box, set the Acceleration slider to (Optional) Select the desired Handedness and Button 2 options and set the Double-Click and the Threshold sliders to the desired positions. Test the double-click speed by double-clicking the mouse icon. 5. Click OK to save your settings and to close the dialog box. 6. If you are using DSView or AVWorks software, select Video - Scaling - Auto Scale in any active remote session window. 7. Set the mouse scaling to normal by performing the following actions: a. From the Video Viewer menu, select Tools - Session Options to open the Session Options dialog box. b. Click the Mouse tab.

23 UNIX 21 c. In the Mouse Scaling area, select the Default setting. d. Click OK to to save your settings and to close the Sessions Options dialog box. 8. Resynchronize the mouse in the software remote session window for the Avocent management software you are using. If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

24 22 Mouse and Pointer Settings Novell NetWare To adjust the mouse speed and pointer settings for NetWare v5 and v6 drivers: Novell NetWare versions 5 and 6 are not delivered with a method for changing the mouse acceleration. An NLM (NetWare Loadable Module) jointly developed by Avocent and Novell is available from the Avocent web site which may be used to properly align the mouse. 1. In a web browser, enter to visit the Avocent web site home page. 2. On the Avocent web site home page, click the Support link to go to the Technical Support web page. 3. On the Technical Support web page, click the Knowledge Base link to go to a page containing Avocent hardware and software products. 4. Select the DSView link to list DSView software subcategories to the right of the Avocent hardware and software products. 5. Select the Configuration and Installation link to go to a web page containing DSView software configuration and installation information appears. 6. Select the DSView Software Mouse Alignment with Novell GUI Netware 5 and 6 link. The Technical & Support Notes web page appears. 7. Follow the instructions on the web page.

25 Novell NetWare 23 To adjust the mouse speed and pointer settings for NetWare v6.5 drivers: 1. While running the DSView management software, click the Novell button on the toolbar at the bottom of the Avocent Session Viewer window. 2. From the pop-up menu, select Settings - GUI Environment as shown in Figure 28. Figure 28: Novell Version 6.5 Settings (GUI Environment Menu Option Selected)

26 24 Mouse and Pointer Settings 3. After the GUI Environment window displays, select the Input tab as shown in Figure 29. Figure 29: Novell Version 6.5 GUI Environment (Input Tab Selected - Mouse Acceleration Disabled) 4. Disable mouse acceleration by making sure that the Acceleration Disabled checkbox is selected as shown in Figure Resynchronize the mouse in the software remote session window for the Avocent management software you are using. If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

27 Apple Mac OS 25 Apple Mac OS To adjust the mouse speed and pointer settings for Versions 10.3 and later (using default drivers): NOTE: Apple Mac OS Versions 10.3 and later have no option to disable mouse acceleration with the provided drivers. The instructions below only slow down mouse acceleration rather than disabling it. However, if you are running a later version of the DSView management software, you can activate Single Cursor Mode to make the mouse pointer invisible. Refer to the DSView Installer/User Guide for detailed instructions about activating Single Cursor Mode. 1. Click the Apple icon as shown in Figure 30. Figure 30: Apple Icon 2. Select System Prefs to open the System Prefs window. 3. Select View - Mouse to open the Mouse dialog box as shown in Figure 31. Figure 31: Keyboard and Mouse Dialog Box (for Mac OS 10.3 in This Example) 4. Set the Tracking Speed slider to the default of the fifth tick mark from the left. 5. (Optional) Set the Double-Click Speed slider to the desired position. Test the double-click speed by double-clicking a word in the text field below the slider. 6. (Optional) Set the Scrolling Speed slider to the desired position. 7. Close the Mouse dialog box to save your settings.

28 26 Mouse and Pointer Settings 8. Resynchronize the mouse in the software remote session window for the Avocent management software you are using. If you are using DSView software version 2.x or earlier, click Mouse Align. If you are using DSView software version 3.0 or later, click Align Local Cursor. If you are using the AVWorks software, click Screen Refresh. The mouse resynchronizes and should work properly.

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