Ga Rankuwa Hotel School Skills Programme

Transcription

1 Ga Rankuwa Hotel School Skills Programme Name of the programme: Accommodation services Duration: 4 weeks Notional learning hours: 160 Admission requirements Prospective students should: at least have grade 10 OR Have a three year extensive experience in the industry Aim of the programme The aim of the programme is to enable the students with the theoretical and yet practical in depth skills in the accommodation services. It is suitable for room maids who service quest accommodation. It also provides for those who service self catering kitchen areas and equipment with guest accommodation. The table below shows outcomes to be achieved, which units standards the programme is aligned and the methods of assessment to be used. Outcomes Unit standard Assessment Method Be able to operate fire equipment Carry out procedures in the event of a fire Be able to follow evacuation procedures Be able to report any fault that could cause fire Provide an on-premise laundry service Check for quantity, sort out and store

2 dirty linen. Be able to ensure that receiving are secured for unauthorized access Be able to follow work schedules in carrying out duties keep receiving areas clean, tidy and free from rubbish Be able to clean laundry equipment and ensure it is ready for use Be able to use correct types and quantities of detergents/chemicals Be able to launder linen in the appropriate manner Report unexpected situations in line with organizational requirements Be able to sort out items in line with the cleaning process Be able to use laundry methods in line with the textile labels, fabric and amount of soilage Be able to package and present guest Launder Guest Clothes

3 laundry in accordance with organizational requirements Be able to apply cleaning agents and chemicals correctly Be able to report any damage in line with organizational requirements Describe legislative procedures to maintain a secure working environment Explain how to maintain a high level of security and all procedures to deal with violent situations Maintain a secure working environment Describe legislative procedures to maintain a safe working environment Stress the importance of maintain a safe working environment Describe safety procedures to avoid accidents and evacuation procedures Describe the legislative and company procedures for dress codes and personal hygiene Stress the importance of maintaining a professional appearance Explain the procedure when one is sick Maintain a safe working environment Maintain personal health, hygiene and a professional appearance

4 Describe measures for securing cleaning equipment and material store rooms from unauthorized access State the organizational procedures for maintaining laundry equipment Explain the importance of correct handling and disposal of waste materials State safety procedures for disposal of waste Explain the importance of work schedules and recycling procedures Explain the interrelationship between completing tasks within time limits and customer satisfaction, maintaining a constant stock of service items, explain the consequences of not checking cleaning and storing condiments and accompaniments according to operational procedures Inspect and ensure all dining furniture service equipment is clean, undamaged and in its place before service Describe the organizational procedures Handle and store cleaning equipment and materials Handle and dispose of waste Prepare and clear areas for table service, written test, simulations, observations and assignments

5 for the laying and clearing of tables Be able to operate electrical equipment