SmartBox-V A Comprehensive range of new functionalities.

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1 SMARTBOX-V A COMPREHENSIVE RANGE OF NEW FUNCTIONALITIES. Issue 1 SmartBox-V A Comprehensive range of new functionalities. January 2014 NETWORK INTELIGENE DEVICE (NID) FOR THE MARITIME INDUSTRY IN THIS ISSUE Giving our clients the freedom to focus on their business The Maritime satellite communication market is clearly in a growth phase. As we all know, there s rising demand for bandwidth, and high throughput satellites thus this fact will certainly accelerate the need for more intelligent solutions to handle this overwhelming demand. The key to achieving this, is focusing on our clients management of their on-board ICT infrastructure through a Network Intelligence Device (NID). That s because the vessel ICT infrastructure touches every aspect of shipping business. It s where key events are related and important tasks are associated that impact operation, safety and voyage results. As our industry matures, we need the NID to function at a higher level. The NID should drive productivity inside the Office HUB (O- HUB). It must be designed with extensive flexibility so that each authorized ICT person who uses the NID can customize it according to his individual needs. And it should also automate core O-HUB operations, such as troubleshooting. Outside the O-HUB, the NID should be constantly available on any mobile device. Workflow customization, automation and mobile access enable superior customer experience and lower costs and risks. The NID is the window into the vessel s network for our customers. It is the heart of the Intelligent Vessel Maritime Solution Suite being integrated with all the advanced solutions such as SeeMBox-V Remote Performance Monitoring, Maritime Telemedicine (MTS) and fundamental component of the Furuno Navigation Monitoring Solution. We ---at Setel Hellas, have unique strengths as an organization, to have the innovative SmartBox-V technology platform, the Industry knowledge and business acumen together with the broad ecosystem all coming together. Advanced Reporting Advanced and dynamic reporting is under stress testing. This innovation on monitoring will be based on the newest features of SmartBox-V and will be available to all SmartBox-V users. Page 2 Powerful Setup Wizard A new extended setup wizard ideal for easy configuration of SmartBox-V Solution specifically designed for fast and efficient configuration. Page 3

2 SMARTBOX-V A COMPREHENSIVE RANGE OF NEW FUNCTIONALITIES. Issue 1 2 Advanced Reporting A completely new advanced reporting tool has been integrated on SmartBox-V aiming to amplify the decision making process through charts, pies, gauges and customized pivot tables. A drill down process allows you to gather information from your company, different fleets and satellite terminals, down to different VLANs and specific IPs. Create your own dashboard according to your needs combine data sets, define the preferred time and let the graphs display the results through a user friendly interface. The benefits Improve Efficiency Control your Costs Multiple Perspectives on the same data Increase productivity Forecast your Revenue SETEL HELLAS 5 th Annual Digital Ship Hamburg 2014 Visit us at Stand A7 Available on ipad With emphasis on efficient management and reduced operational costs Setel is developing a version of the Advanced Reporting Tool especially for Tablets and smart mobile devices. Touch the shortcut and get the reports that you have designed on your IPAD. Measurement, comparison, data analysis, are only some of the main features of that mobile application which is combined with the SmartBox-V Shipping is a business in the move. Mobility in handling information is essential for keeping up with monitoring and decisions. SmartBox-V Advanced Reporting has incorporated such features that are deriving directly from Customer feedback. The Benefits of mobility Ensuring business continuity Providing end users with greater flexibility Leveraging existing infrastructures to maximize information sharing potential Enabling tangible business benefits such as real time return on investment (ROI) Helping organizations gain and sustain a competitive advantage through continuous monitoring Decision Making was never easier. The SmartBox-V advanced reporting tool is on your fingertip. Supports decision making

3 SMARTBOX-V A COMPREHENSIVE RANGE OF NEW FUNCTIONALITIES. Issue 1 3 Setup Wizard SETUP WIZARD A sample of the Wizard Interface already delivered with the newest version of SmartBox-V. Easy Configuration in 9 Steps A step-by-step Setup Procedure ensures swift and flawless configuration in only 9 steps. Configuration in less than 15min With the comprehensive pre-configuration form and the new Setup Wizard the preparation of a SmartBox-V for immediate deployment is extremely simple and swift. FAST FACTS 68% Of the time lost in downtime and the effort and resources spent to resolve remotely an onboard issue could have been easily saved through seamless remote access. Setup Wizard The new advanced Setup Wizard of SmartBox-V allows the configuration of a system to be deployed onboard a vessel through a comprehensive sequence of welldefined steps. This enables faster configuration of the NID when at the same time the configuration is saved in a file where it may be recalled for further modifications or reloaded to a new device. The latter is quite useful when an Engineer needs to prepare/configure multiple systems for the same fleet of vessels. The wizard assists the user through the configuration and definition of basic and advanced settings in 9 steps from initiation to configuration posting. The steps are: Define the Host details (where the SmartBox-V terminates its traffic) Define primary WAN interface (main satellite or wireless media) Define secondary (failover backup) WAN interface Define rules for vessel corporate LAN details Define rules for vessel entertainment LAN (E-LAN) details Define additional WAN and/or LAN interfaces Define Remote Management details Define physical SmartBox-V Hub access Complete setup, save, apply configuration. 96,4% Of the deployed SmartBox-V systems, have an average uptime of more than hours of uninterrupted operation. FOR MORE INFORMATION Please contact our Sales Department sales@setel-group.com

4 SMARTBOX-V A COMPREHENSIVE RANGE OF NEW FUNCTIONALITIES. Issue 1 4 Awards Accreditations Approvals It is great pride that a company receives certain awards and approvals for a solution or as a whole entity. Setel Hellas has been awarded for excellence in technical achievement and SmartBox-V was accredited and approved not only by key ICT stakeholders but mainly from the loyalty and trust provided by its esteemed clientele. In details the following milestones were reached: Cisco, as Cisco compatible. The first Hellenic Solution ever to be certified as Cisco Compatible and Globally available through Cisco Marketplace. CE Marking Obtained the Business IT Excellence Award Yahoo finance publishes Setel s Case Studies. Agreement with Furuno Hellas. Setel s maritime solutions are available through Furuno s distribution channels. Accredited by Inmarsat as a certified Solution for usage with the new air-time offerings. Awarded the most innovative product distinction in the Made in Greece competition. Official approval from Cisco for SmartBox-V powered by SmartBox-V Technical Excellence When the software excellence meets a well-designed hardware Setel Hellas SmartBox-V solution designed and developed by Setel Hellas conforms under the requirements of the European directives for communication electronics. SmartBox-V went through all the technical evaluation and testing from a Certified Body to acquire the CE certification and all the appliances leaving Setel Hellas premises are passing through a detailed QA process and bear proudly their international standards conformity markings. A solid tested & approved solution: Radiated, radio-frequency Electrical Fast Transient/Burst (EFT) Electrostatic Discharge (ESD) Conducted RF immunity Surge Immunity Conducted Emissions Radiated Emissions Limits for harmonic current emissions FOR MORE INFORMATION Please contact our QC Department at: pso@setel@group.com

5 SMARTBOX-V A COMPREHENSIVE RANGE OF NEW FUNCTIONALITIES. Issue 1 5 Setel s Support and PSA PROFESSIONAL SERVICES Continuously delivering high valued services is not an easy task. Particularly when we operate within an ever changing environment such as the Maritime Industry. There are only but a few ways to ensure such a provisioning and we, at Setel Hellas, are always committed and focused on them: We stay always focused on Servicing before anything else We continuously improve the provisioning of the service by educating our Technical personnel and by setting processes and metrics to track our performance We always Listen to our customers and identify the business issues behind a technical problem We measure, respect and incorporate the CSI findings within our organization We always personalize our service to meet our customers functional and operational needs In order to achieve the above, Setel's innovative products are backed up by a very strong support team who possesses not only the required technical training and education but also a vast Shipping Know-how that spans our entire organization. We make sure that the customer receives the exact services in the agreed time and within the performance metrics that have been agreed within our SLAs. We at Setel Hellas pride ourselves on our support capabilities and our customer satisfaction surveys prove just that. Our team of technical experts in the maritime field are highly trained individuals with university degrees capable of supporting complete systems either remotely or in shore offices and in the vessel environment. Our experience in dealing with a variety of issues and hosting a sophisticated complex server environment also enables us to carry out extensive R&D and deploying the latest technologies and tools that allow us to improve efficiency. Moreover to be able to deliver the desired level of Service, Setel Hellas has developed a complete Professional Service Automation procedure (PSA) which enables the processes required to ensure Service efficiency and effectiveness. The entire process from the time our support department is contacted until the problem is resolved is tracked by an internal automated ticketing tool that logs all activities carried out in dealing with the particular issue. The PSA clearly defines and includes processes such as prioritization, escalation, monitoring etc. At the same time a comprehensive knowledge database is populated thus enabling the utilization of condensed knowledge and experience within the Support organization. For us, service excellence is an attitude engrained in every department and it begins and ends with our people, from cashier to CEO. Support Our trained support and installation engineers have deep knowledge of the maritime environment providing integration of the vessel s computer infrastructure. PSA Most of our customer benefit from the Professional Service Automation (PSA) which covers our solution on 24/7 basis and ensure peace of mind. Quality Control All SmartBox-V appliances leaving Setel Hellas premises go through detailed QA tests for both Hardware and Operational functionality.

6 SMARTBOX-V A COMPREHENSIVE RANGE OF NEW FUNCTIONALITIES. Issue 1 6 Exceptional CSI CSI as a KPI within the Setel Hellas organization Beyond formulas, numbers and percentages, Customer Satisfaction Index (CSI) is directly depicted in the everyday life cycle of each organization that provides services or commercializes products. Setel Hellas has a continuous finger on the pulse of customer satisfaction. Direct contact with customers indicates clearly what is going right or where something goes wrong. Such informal feedback is valuable in any company but hard to formalize and control in anything much larger than a corner shop. For this reason annual surveys are necessary to measure and track customer satisfaction. Developing a customer satisfaction program is not just about carrying out a survey. Surveys provide the reading that shows where attention is required. were awarded the loyalty and confidence of our Customers. More specifically, 63% of Setel s Clientele found the solution more than innovative 82,5% declared very satisfied 92% applaud Setel s products in terms of price performance ratio. A customer satisfaction index is a snapshot at a point in time. People s views change continuously and the performance of companies in delivering customer satisfaction is also changing. In Setel Hellas CSI constitutes a measurement that defines our Customer Satisfaction Program which aims to retain and improve the levels of Customer satisfaction by constantly improving its services and keeping up with the ever increasing Maritime Industry demands. During the last annual CSI Survey that Setel Hellas conducted among its customers we SmartBox-V A Comprehensive range of new functionalities. Setel Hellas S.A. 1, Kantharou & 75, Akti Miaoulis Str Piraeus, Greece