IP Phone: Top 10 Considerations Buyer s Guide. June 2013

Size: px
Start display at page:

Download "IP Phone: Top 10 Considerations Buyer s Guide. June 2013"

Transcription

1 IP Phone: Top 10 Considerations Buyer s Guide June 2013 Ziff Davis Research All Rights Reserved 2013

2 Table of Contents Executive Summary.... p. 3 Top 10 Considerations.... p. 4 Consideration #1 - what will the IP phones be used for?... p. 4 Consideration #2 - who will be using the IP phones?... p. 5 Consideration #3 - what type of IP phones do you plan to use?... p. 5 Consideration #4 - what budget do you have in mind?... p. 6 Consideration #5 - what are your needs for voice?... p. 7 Consideration #6 - what telephony features are you looking for?... p. 7 Consideration #7 - are you looking for visual display features?... p. 8 Consideration #8 - how important is video for IP phones?... p. 9 Consideration #9 - do you need integration with mobile telephony?... p. 9 Consideration #10 - how will these phones be powered?...p.10 Conclusion.... p. 11 IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

3 Executive Summary At some point, it will be time to replace or upgrade your telephony system, and never before have there been so many options. Regardless of what you re using today, this presents an opportunity to do something different. Some businesses will elect to simply get an IP-based version of their legacy system, and basically keep the status quo. This may also apply to smaller businesses that don t have a switched system and simply want the benefits of IP phones that they cannot get with existing phones. Finally, other businesses may be comfortable with Web and cloud-based telephony solutions that do not require a switch, and instead only call for IP phones in terms of new hardware. Not only is the definition of a phone system changing with IP, but so is the meaning of telephony itself. As VoIP continues to mature, the easier it becomes to offer full-featured telephony without the need for a phone system. Given the ease of enabling voice communications via the Web as well as mobility, businesses are depending less on conventional phone systems and desk phones for everyday communication. As the hub of telephony continues to shift to the desktop, businesses are finding that IP phones can serve their needs for fixed line telecom. This guide has been prepared to help businesses navigate this path, as there is more involved than just buying inexpensive handsets. Voice is too important to be dictated by the lowest cost options, and by making smart choices with IP phones, businesses can get more value out of VoIP than they ever could with capital-intensive legacy phone systems. For guidance on making those smart choices, 10 key considerations are reviewed herein, along with how you can rethink what s possible with IP telephony. IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

4 Top 10 Considerations IP telephony is more than just bringing down the cost of voice but only if you think this way. Cost savings may be the only driver for you, but a more strategic view sees greater possibilities. Our view is that when the need arises for buy new phones, your view will be to think more broadly about the role of telephony in your business. You might find you don t need that complex phone system any more, and voice services can be enabled very effectively in other ways. Not only may the need for a phone system come into question, but the definition of what a phone is could stand a refresh as well. With that thinking in mind, here are 10 considerations that should guide your decision-making around investing in IP phones. Consideration #1: What will the IP phones be used for? This may seem like a simple question, but the range of options is much broader than the last time you probably made a decision about phones. With legacy technology, a phone was purpose built and there was little else to consider, especially since voice ran over a dedicated network. Not only was a phone just used for voice, but everyone pretty much used their phones in the same manner. Aside from voice, IP phones can support most of the modes used now to varying degrees. You could certainly get IP phones with only voice in mind, and in many cases that will suffice. However, there is nothing stopping you from viewing these as multimedia devices that can readily support video, conferencing, and some Web-based applications. Not only that, but you can get different types of IP phones to support the specific needs of groups across your business. In legacy times, everyone often got the same phones even though their use of the features varied widely. With IP phones, you have a lot more flexibility, not just for the base features, but to add or enable new features over time as needs change. Also, since these phones aren t capitalized, you never have to feel stuck if your needs change quickly. New models come out all the time, and there will always be affordable options to add new phones or upgrade the ones you may have just recently bought. This is a different world from legacy, where phone systems were long-term capital investments. They may have been very durable but had limited flexibility to evolve beyond their intended purpose. When those phones were installed, you knew you d be using them for one thing and for a long time to come. IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

5 Consideration #2: Who will be using the IP phones? This may also come across as a self-evident consideration, but the answer is likely different from your last time around. When buying a phone system, you re basically getting a one-size-fits-all solution. Every phone was hard-wired to a desk and tied an expensive, hardware-based system. Today, you don t need to buy something on this scale, and that gives you more options. Not only can IP phones take many forms, but they need not be tied to the desktop or hard-wired to a designated space. Remember, legacy phones are connected to a voice network and limited to its physical footprint. IP phones connect to the data network via an IP or SIP address, and the only requirement is access to broadband. This takes all the physical constraints of legacy out of the equation, which also means that employees can use IP phones in a broader range of scenarios. As such, you can think more broadly, not just about who can have an IP phone in your business, but also where they will be working from. Keep in mind that IP phones are relatively inexpensive, and once the network is properly configured, these phones should work out of the box. This means you can economically extend IP phones to more employees than you could have justified with legacy, and your business can support more flexible operational models. Think about what this could mean for having more employees work from home either full time or split time with the office as well as supporting a small contact center from a remote location but still connected to your LAN. Consideration #3: What type of IP phones do you plan to use? This may also seem simplistic, but is at the heart of how telephony has evolved. With legacy, there is basically one type of phone, with the main variation being how many lines the phone supports. They all have the same form factor, are wired into the same network, and are relatively expensive. With IP phones generally being less costly, there are options for everyone. More importantly, there is a broader range of types of IP phones to consider. For those who want the familiar experience, most varieties closely resemble the look and feel of a legacy desk phone. They will also be physically connected to a network, but not IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

6 hard-wired. Since they use a plug-in jack, these phones are quite mobile, and can be moved from station to station without missing a beat. This alone could meet your needs, but other variations of IP phones can make for a richer transition from legacy. Since the key driver is getting connected to the LAN via broadband, you can provide a comparable experience using a PC-based softphone or even a USB handset that plugs into your PC. You can even go cordless and use WiFi-enabled or DECT phones with extendable base stations. Wireless devices are another consideration altogether, but even with these tethered options, the range of possibilities goes well beyond legacy. The key here is to look beyond the conventional desk phone when thinking about what an IP phone can be, especially since this has an impact on not just where people can work from, but also which employees can have an IP phone. Consideration #4: What budget do you have in mind? For many, this might be the most important consideration, especially if your frame of reference is legacy. In that world, phone systems were a capital expenditure, so this would have been a major investment along with the expectation of a long use life, typically 10+ years. During the initial transition to VoIP, larger businesses needed to migrate from PBX to IP PBX, but adoption was slow for a number of reasons. One factor was the high cost of the IP phones that were part of the IP PBX system. At that time, this largely offset the economic benefits of VoIP, and if that sounds familiar, you may still think of the phones as being a high cost item. As VoIP traction developed, the cost of these phones came down, and today, most types of IP phones are affordable for businesses of all sizes. With the wide range of IP phones available, you can tailor the mix to the overall budget you can allocate. This means you should not build your budget around the average cost per phone, as this will vary by the type of phone. IP phones can be bought for well under $100, but you won t likely need to spend more than $400 for all but the most deluxe models. All IP phones will come with a core set of features, but higher end phones will support more advanced features such as HD support or conferencing, or have more ergonomic design to support power users. More importantly, your budget can be optimized to suit the broad range of needs across your operations. In other words, key IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

7 executives can get high end phones, contact center agents could get phones built for high volume use, and low end phones could be placed in common areas such the lobby or meeting rooms. Whatever your total budget, this means you can cover far more ground with IP phones than you could have done with legacy. Consideration #5: What are your needs for voice? IP phones aren t always just about voice, but this is a pretty fundamental consideration. The role of voice may not change, but like the other factors in this analysis, VoIP provides new possibilities that go beyond legacy. Whether you use legacy or IP phones or even a mix of both these endpoints are only one piece of the puzzle for addressing your voice needs. Most employees don t have special needs for voice so long as the quality is good and the service is reliable. This has more to do with your network and choice of VoIP service provider, but for everyday use, most IP phones should do the job. VoIP usually comes with some small compromises in these areas when compared to legacy telephony, but to be fair VoIP also has some upside that you may not be thinking about. Cost savings is the main driver for VoIP, and businesses accept the potential tradeoffs with quality and reliability within limits, but this also keeps expectations low. There is a long standing view in the legacy world that VoIP quality will never match TDM, but when IP networks are properly engineered, superior call quality is the result. HD voice high definition has been gaining traction, and when you hear the difference, it s not hard to understand why. Imagine how customers would react having an HD call with your agents or how attentive prospects will be on a sales call. In this regard, voice has higher value and can be a competitive differentiator. You need a robust network to do this, and SIP trunking really helps, but you also must have HD-supported IP phones. Not all IP phones have this, but if you see value here, you ll want this capability. Consideration #6: What telephony features are you looking for? This is largely a function of budget, so you need to have a good idea of both must-have and nice-to-have features. Chances are you ll want to at least be on par with your current phones, but you could just as likely be on both ends of that IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

8 spectrum. In other words, you may have a full-featured legacy phone system that needs replacing. Most businesses only use a fraction of the features hard-wired to those systems, so you may not even know what s possible today. Conversely, you may be coming from a more scaled-down scenario with perhaps KTS Key Telecom System or standalone phones, in which case you have minimal features or ability to upgrade. Whatever your frame of reference, keep in mind that IP phones have more flexibility than legacy phones when it comes to features. On a physical level, all phones have the same basic keypad, and there are some baked-in features you need to consider, such as speaker phone, headphone jack or the visual display interface. Beyond these, telephony features are mostly software-based and provided by the VoIP operator. Many are free and can be self-provisioned as needed, but if you have a particular set of needs in mind such as how many parties you can conference into a call you should be sure your phones can support them. Consideration #7: Are you looking for visual display features? This consideration starts to broaden the IP phone discussion beyond its primary use for telephony. As noted earlier, sometimes a phone is just a phone, and for many or most that will be enough. However, as with anything based on IP, much more is possible. IP phones typically come with some form of a visual display, but the range can be quite extensive. The most basic display supports telephony with standard text-based information caller ID, time, date, length of call, etc. These are usually 1 or 2 lines of text with low resolution, and may be programmable by the end user rather than centralized by IT. Things get more interesting when going beyond VoIP, and there is a wide range phones with advanced visual capabilities. Sticking with text, there are rich environments with bigger displays, higher resolutions and even color to support not just telephony-based information. Since VoIP runs over the data network, these phones can support Web-based applications, where you could access real-time information or content relevant to the call. Moving up a level, some models also support video with an embedded camera. The quality can be highly variable, but depending on how important this is for your desk phone, video can be a central feature. You may not need any of this, but the important IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

9 thing is to think of IP phones as supporting more than just telephony. This becomes even more relevant when looking at the latest high-end phones that have touch screens. At that point, an IP phone functions more closely to a tablet or smart phone than a desk phone, adding another layer of complexity for this decision. Consideration #8: How important is video for IP phones? This builds on the previous consideration, but video needs additional analysis. The business case for video is still evolving, but as the cost keeps dropping and the technologies keep improving, the obstacles become easier to overcome. If you see the value of video for your business, then IP phones should be in your thinking. You may only need this for a select group of employees, and you can easily just get videoenabled phones for them. In this case, you ll also need to ensure your network can support video as well choosing the right deployment model for the service. On a technology level, this takes us into the protocol space where the standards supported by the IP phone vendor need to align with your network. A key factor is the H.264 codec, especially the latest extension, SVC scalable video coding. IP phones aren t the ideal environment for video, but by using current standards, you can get passable results at a manageable cost. Keep in mind that a business-driven plan for adopting video would have many elements, as you must decide who will be using it and what the purposes will be. Video chat is a basic application that IP phones can support nicely, but when you move into customer-facing situations or larger groups for conferencing, IP phones should play a limited role. Consideration #9: Do you need integration with mobile telephony? Just as video needs specific consideration, so will mobility. There are two elements to mobility, and each will impact your plans around IP phones. First, you need to look at mobility as a trend unto itself. All businesses are trying to manage the onslaught of smartphones and the new demands of BYOD, and it s clear that these are becoming the devices of choice. IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

10 If you re seeing a noticeable drop-off in usage of desk phones with no end in sight, you may choose to go with the flow. In this case, you ll likely opt for basic IP phones, which may actually accelerate the shift to mobility if that s where employees get the best results. In fact, it s possible you may want to lay the groundwork to phase out desk phones altogether and rely totally on mobility. Conversely, however, you may still see value in desk phones and want them to remain a key part of everyday communications. This would lead you to go in the other direction and invest in better IP phones that complement what employees are doing with mobility. In that case, your IP phones will need to support FMC fixed mobile convergence. This requires more than just buying the right type of phones, but the benefits can be very real. FMC is great way to curb mobility costs by driving wireless traffic over your network or WiFi, as well as boosting productivity by enabling call continuity when end users shift from a fixed location to a mobile environment. Aside from getting features that make the handoff to mobile devices effective, your IP phones should SIP. Not all models are SIP-enabled, but you ll want this if FMC is in your plans. Consideration #10: How will these phones be powered? This is a practical consideration, but will impact your choice of IP phone. The main factor is whether you are currently or planning to use PoE Power over Ethernet. If so, the phones must support PoE, in which case both power and connectivity flow over the same cable. This provides the best throughput, and is certainly better than USB, which is limited in its ability to support peripherals to enable telephony as well as video, and can only transmit power effectively over very short distances. Conversely, your IP phones can be AC powered, which means separate connections for data and power. This will be more common in lower end models as well as cordless phones, and can be perfectly serviceable for basic telephony needs. The only caveat is the need for each phone to have access to a power outlet, either wall-mounted or running off a power bar. IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

11 Conclusion IP phones are not as costly or complex as a full scale phone system, but they still require careful planning. Where the needs are very basic almost any model of IP phone will suffice, and you could even source these from your local electronics superstore or from a Web-based distributor. Our readers require more, however, and that s who this guide has been written for. The main theme is that IP telephony is different than TDM, especially in terms of how it interacts with other communications modes. As such, you need to think about more than telephony and the changing needs of how employees use the various tools at their disposal. Each consideration in this guide is distinct, and others could also be discussed, but these 10 provide a broad base to understand the range of issues you will likely need to deal with. Overall, our intention is to present a range of considerations that include voice but also go well beyond what you have long been using desk phones for. Whether your intent is to replicate legacy telephony at a lower cost or to build on IP telephony to transform your business, you need to be thinking of things to make the right decision. About Ziff Davis Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and influencers every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest, hottest products, and the most advanced ad targeting platform. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. More information on Ziff Davis can be found at ziffdavis.com. IP Phone: Top 10 Considerations Buyer s Guide Ziff Davis Research All Rights Reserved

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

Top 5 Considerations for Your Next Phone System

Top 5 Considerations for Your Next Phone System White Paper Top 5 Considerations for Your Next Phone System Contents Introduction....2 State of the Market 5 Key Trends....2 Trend #1 Changing Role of the Desk Phone....2 Trend #2 Voice is a Commodity

More information

Take It or Leave It: Moving Your Business VoIP System

Take It or Leave It: Moving Your Business VoIP System White Paper or : Moving Your Business VoIP System Contents Executive Summary....2 Five Considerations for Moving Your Business VoIP Phone System....2 Consideration #1 circumstances around your move....2

More information

Migrating Your Business to VoIP Five Key Success Factors

Migrating Your Business to VoIP Five Key Success Factors White Paper Migrating Your Business to VoIP Five Key Success Factors Contents Executive Summary....2 Five Key Success Factors....3 Success factor #1 - recognize this is a journey....3 Success factor #2

More information

Why Your Business is Not Too Small for VoIP

Why Your Business is Not Too Small for VoIP White Paper Why Your Business is Not Too Small for VoIP Executive Summary If you re a small business, you may think that larger businesses have all the advantages. That may be true for things like purchasing

More information

Hosted PBX and Beyond

Hosted PBX and Beyond Hosted PBX and Beyond A New Value Proposition for Service Providers White Paper J Arnold & Associates, May 2011 Hosted PBX and Beyond - a New Value Proposition for Service Providers Table of Contents Executive

More information

Improving Business Operations with Unified Video Communications

Improving Business Operations with Unified Video Communications S T R A T E G I C W H I T E P A P E R Improving Business Operations with Unified Video Communications Medium and large enterprises are finding new opportunities to reduce costs and improve team collaboration

More information

White Paper. Open Source Telephony: The Evolving Role of Hardware as a Key Enabler of Open Source Telephony in the Business Market.

White Paper. Open Source Telephony: The Evolving Role of Hardware as a Key Enabler of Open Source Telephony in the Business Market. White Paper Open Source Telephony: The Evolving Role of Hardware as a Key Enabler of Open Source Telephony in the Business Market Produced For: Produced By: July 2006 The Evolving Role of Hardware as a

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

BT Cloud Phone for your business. A guide to our IP Phones portfolio.

BT Cloud Phone for your business. A guide to our IP Phones portfolio. BT Cloud Phone for your business. A guide to our IP Phones portfolio. 2 Contents. 3 The IP phone range from BT Business. 3 An overview BT Polycom VVX range 4 An overview BT Yealink W52-P 5 An overview

More information

Every Call Matters. Endless Possibilities with a wide range of devices

Every Call Matters. Endless Possibilities with a wide range of devices Endless Possibilities with a wide range of devices Panasonic PBX platforms support the stylish and intuitive Digital and IP telephones, SIP phones, and DECT wireless phones. And with support for IP softphones

More information

IP Office Handset and Conference Phones. Phones that mean business

IP Office Handset and Conference Phones. Phones that mean business IP Office Handset and Conference Phones Phones that mean business 1. Low-cost yet fully featured deskphones 2. Smart, clear sounding conference phones 3. More than just phones 4. Choose the phone that

More information

Making Sense of Unified Communications Five Decision-Making Strategies

Making Sense of Unified Communications Five Decision-Making Strategies White Paper Making Sense of Unified Communications Five Decision-Making Strategies Contents Executive Summary....2 Unified Communications - State of the Market....2 Five Decision-Making Stategies....5

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

CALL EVERY MATTERS. Endless Possibilities with a Wide range of Devices. Terminals Brochure. Panasonic PBX platforms support the stylish

CALL EVERY MATTERS. Endless Possibilities with a Wide range of Devices. Terminals Brochure. Panasonic PBX platforms support the stylish EVERY Panasonic PBX platforms support the stylish CALL and intuitive range of Digital, IP, and DECT wireless telephones. And with support for Applications and Conference units - companies have an extensive

More information

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments.

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments. Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain

More information

5 Reasons to Deploy a Cloud-Based VoIP System

5 Reasons to Deploy a Cloud-Based VoIP System White Paper 5 Reasons to Deploy a Cloud-Based VoIP System Executive Summary The cloud has been a dominant technology trend in 2013 and isn t showing any sign of slowing down in 2014, especially for hosting

More information

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 There are many Session Initiation Protocol (SIP) phones on the market manufactured by IP PBX vendors and third parties. Selecting

More information

Feature Rich, Reliable

Feature Rich, Reliable Mitel AnyWare Communications in the Cloud Mitel AnyWare is a cloud-based communications service that delivers everything a business needs to empower office-based and mobile workers with a competitive communications

More information

TERMINALS BROCHURE EVERY VERY CALL ALL MATTERS

TERMINALS BROCHURE EVERY VERY CALL ALL MATTERS TERMINALS BROCHURE EVERY VERY CALL MATTERS ALL CALL PANASONIC TERMINALS TELEPHONE Panasonic provides a wide range of telephone terminals to suit all your business needs, including Digital, IP and DECT.

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

AlwAys more than you expect

AlwAys more than you expect Panasonic sip telephone systems with hd quality And many more supportive features And applications AlwAys more than you expect sip session initiation protocol sip is rapidly gaining popularity as the protocol

More information

Driving UC Adoption in your Business

Driving UC Adoption in your Business Driving UC Adoption in your Business Strategies for Getting Buy-In from both Executive Management and End Users October 2012 Ziff Davis Research 2012 All Rights Reserved Table of Contents Introduction...

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Why Should Unified Communications Be Part Of Your Strategy?

Why Should Unified Communications Be Part Of Your Strategy? oip Why Should Unified Communications Be Part Of Your Strategy? It s not just the large firms implementing Unified Communications (UC), small organisations are also starting to reap the benefits. Who Should

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: three COST-SAVING voice technology innovations for the enterprise www.megapath.com summary Voice technologies are advancing and converging to meet enterprise demands

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Making the Business Case for Remote Workers with VoIP. October 2012

Making the Business Case for Remote Workers with VoIP. October 2012 Making the Business Case for Remote Workers with VoIP October 2012 Ziff Davis Research 2012 All Rights Reserved Table of Contents Introduction.... 03 About this guide.... 03 Remote worker - some definitions....

More information

with HD quality and many more supportive features and applications

with HD quality and many more supportive features and applications Always more than you expect Panasonic SIP telephony Terminals with HD quality and many more supportive features and applications SIP Terminals key features Advanced technology for an advanced business

More information

There s Life After Your Nortel PBX

There s Life After Your Nortel PBX White Paper There s Life After Your Nortel PBX Table of Contents There s Life after You Nortel PBX, Lots of Life....2 There s Life After Nortel, and There s Life After Nortel.................................................

More information

μsoho PBX for small business or home

μsoho PBX for small business or home μsoho PBX for small business or home Converged Communications for Business A green solution www.nexmatrix.com Why a μsoho PBX for you? The smallest PBX for Home and Small Offices with 10 or less people,

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF APPROVAL Date: Description: Analysts In Media Level 9, 55 Broad Street, New York, NY, 10004 T +212 488 1777 F +212 785 2593 IMPORTANT Job#: PLEASE check this proof carefully for errors and omissions. Your

More information

Five Implications that make Hosted VoIP Good for your Business

Five Implications that make Hosted VoIP Good for your Business White Paper Five Implications that make Hosted VoIP Good for your Business Contents Executive Summary....2 Five Business Implications for Hosted VoIP...3 Implication #1 - Size Doesn t Matter Anyone Can

More information

M I T E L IP Desktop

M I T E L IP Desktop MITEL IP Desktop The Evolution of the Business Telephone The Mitel IP Desktop portfolio puts the power of IP communications where it matters most: on the user s desktop. Designed with ergonomics and modern

More information

Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) Voice over Internet Protocol (VoIP) From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their

More information

Feature Seat and Device Summary

Feature Seat and Device Summary CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified

More information

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP

More information

The Business Value of SIP Trunking

The Business Value of SIP Trunking July 2013 US$39.00 S P E C I A L R E P O R T The Business Value of SIP Trunking By Khali Henderson Editor-in-Chief, Channel Partners COMMUNICATIONS Table of Contents Introduction... 3 What Is SIP Trunking?...

More information

Three Ways You Can Get More Referral Business

Three Ways You Can Get More Referral Business Three Ways You Can Get More Referral Business Jeff Hartman Product Manager One of the best parts of having loyal, long-term customers is, of course, referral business, but getting more referral business

More information

Is Hosted VoIP Right For You?

Is Hosted VoIP Right For You? By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become

More information

Communications Management within Your Security Platform

Communications Management within Your Security Platform WHITE PAPER Communications Management within Your Security Platform Innovative Solutions Executive Summary In the physical security and public safety industry, communications management systems, such as

More information

SPONSORED BY. HOSTED VoIP. WHAT DOES THAT MEAN TO MY BUSINESS? PEOPLE MAKE THEIR VOICES HEARD.

SPONSORED BY. HOSTED VoIP. WHAT DOES THAT MEAN TO MY BUSINESS? PEOPLE MAKE THEIR VOICES HEARD. SPONSORED BY HOSTED VoIP. WHAT DOES THAT MEAN TO MY BUSINESS? 10 BUSINESS PEOPLE MAKE THEIR VOICES HEARD. LATELY, THERE HAS BEEN A LOT OF BUZZ surrounding Hosted Voice over IP (VoIP) for business. Companies

More information

A guide to VoIP for small to medium sized business

A guide to VoIP for small to medium sized business //VoIP Telecommunications Company A guide to VoIP for small to medium sized business Contents 1 I want to move my business to VoIP. The things you will need to consider. The key points 2 3 4 Types of connectivity

More information

Frontier AnyWare. Overview. Built for reliability, productivity and convenience. Business continuity. Easy to use

Frontier AnyWare. Overview. Built for reliability, productivity and convenience. Business continuity. Easy to use Frontier Anyware With cloud-enabled solutions so you have access anywhere, from any device Overview is an affordable and feature-rich phone system for businesses. You receive great call quality, industryleading

More information

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line

More information

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS Affordable and Reliable Ironton Global s cloud-based phone systems use the power of the Internet to deliver your phone service, eliminating the complexity

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary

White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS Executive Summary Using the same technology that moves data, text and images around the global Internet,

More information

pocket PCs PDAs desktop phones Endpoints begin with Inter-Tel video and multimedia units

pocket PCs PDAs desktop phones Endpoints begin with Inter-Tel video and multimedia units Inter-Tel Endpoints Endpoints begin with Inter-Tel Today s dynamic communications landscape requires multi-device options from handheld PDAs, Pocket PCs, PCs, desktop phones and cell phones, to video and

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

alcatel-lucent for small and Simplified communications for businesses on the move

alcatel-lucent for small and Simplified communications for businesses on the move alcatel-lucent OPENTOUCH SUITE for small and medium businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

Always more than you expect Panasonic. Telephone Terminals

Always more than you expect Panasonic. Telephone Terminals Always more than you expect Panasonic Telephone Terminals DIGITAL TELEPHONY The KX-DT300 series digital telephones deliver advanced productivity features, including a large display, bluetooth headset options

More information

Key Considerations for Choosing SIP Phones

Key Considerations for Choosing SIP Phones Key Considerations for Choosing SIP Phones A Decision-Making Primer for Businesses Migrating to VoIP Executive Summary When businesses consider VoIP, they usually focus on cost savings and the challenges

More information

TSimplifying your everyday communications

TSimplifying your everyday communications A vaya IP Office Telephones TSimplifying your everyday communications The right telephone can improve the efficiency and productivity of everyone in your organization simplify the flow of information and

More information

Expert Lesson. Sponsored By:

Expert Lesson. Sponsored By: Expert Lesson Connecting and leveraging VoIP islands VoIP or IP networks were not meant to exist on an island connected to the mainland via the PSTN. The beauty and benefit of an IP network over traditional

More information

telephone systems with HD quality and many more supportive features and applications Always more than you expect

telephone systems with HD quality and many more supportive features and applications Always more than you expect Panasonic SIP telephone systems with HD quality and many more supportive features and applications Always more than you expect SIP Session Initiation Protocol SIP is rapidly gaining popularity as the protocol

More information

HOSTED VOIP. WHAT DOES THAT MEAN TO MY BUSINESS?

HOSTED VOIP. WHAT DOES THAT MEAN TO MY BUSINESS? HOSTED VOIP. WHAT DOES THAT MEAN TO MY BUSINESS? 10 BUSINESS PEOPLE MAKE THEIR VOICES HEARD. SPONSORED BY LATELY, THERE HAS BEEN A LOT OF BUZZ SURROUNDING HOSTED VOICE OVER IP (VoIP) FOR BUSINESS. Companies

More information

POLYCOM PHONE BUYERS GUIDE

POLYCOM PHONE BUYERS GUIDE POLYCOM PHONE BUYERS GUIDE In 2011, Polycom announced the shipment of their 4-millionth conference phone. It s no surprise that Polycom has been the leading supplier of conference phones for twenty years,

More information

Cisco Unified IP Phone Solutions

Cisco Unified IP Phone Solutions Cisco Unified IP Phone Solutions Cisco provides a complete range of next-generation communications devices that take full advantage of the power of your data network while providing the convenience and

More information

CLOUD PHONE SYSTEM. GRANDSTREAM GXV3275 purchase $300 rental $15/month* GRANDSTREAM GXV3240 purchase $205 rental $10.50/month* IP TELEPHONES

CLOUD PHONE SYSTEM. GRANDSTREAM GXV3275 purchase $300 rental $15/month* GRANDSTREAM GXV3240 purchase $205 rental $10.50/month* IP TELEPHONES GRANDSTREAM GXV3275 purchase $300 rental $15/month* *Includes Lifetime Hassle-free Warranty & Overnight Delivery The GXV3275 & GXV3240 Video IP Phones for Android combines a 6-line IP video phone with

More information

Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them

Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them WHITE PAPER Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them If you are considering a telepresence or video conferencing purchase for your organization,

More information

Switchvox Cloud. It s more than a phone system. It s a better way to communicate.

Switchvox Cloud. It s more than a phone system. It s a better way to communicate. Switchvox Cloud It s more than a phone system. It s a better way to communicate. Switchvox Cloud Digium s award-winning Switchvox now available in the cloud. What s included in Switchvox Cloud? Service

More information

MITEL MiCLOUD BUSINESS PHONE SYSTEM

MITEL MiCLOUD BUSINESS PHONE SYSTEM MITEL MiCLOUD BUSINESS PHONE SYSTEM Communications in the Cloud Mitel MiCloud Business is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported

More information

Business Telephone Systems:

Business Telephone Systems: Business Telephone Systems: A Buyer's Guide Visit Corporate Telecomm at http://www.corporatetelecomm.com/learn for more Learning Guides and additional resources. Page 2 Business Telephone Systems Introduction

More information

THAN YOU EXPECT TELEPHONE TERMINALS

THAN YOU EXPECT TELEPHONE TERMINALS ALWAYS MORE PANASONIC THAN YOU EXPECT TELEPHONE TERMINALS WHICH PANASONIC TELEPHONE TERMINAL SOLUTION IS BEST FOR YOUR BUSINESS? For businesses, personal contact with customers is a significant factor

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems Table of Contents Introduction to SMB Phone Systems Types of Commercial Phone Systems 3 3 PBX systems... 3 Key systems... 4 KSU-less systems... 4 VoIP phone systems... 5 Sizing Office Phone Systems Features

More information

BROCHURE OPEN SOLUTIONS POWERED BY MITEL

BROCHURE OPEN SOLUTIONS POWERED BY MITEL BROCHURE OPEN SOLUTIONS POWERED BY MITEL Why choose Open Solution - powered by Mitel? Mitel, the market leader in Western Europe for Communications Solutions is delighted to introduce you to our Open Solutions

More information

Helping You Communicate Better IP, Digital and Wireless Business Telephones and Consoles

Helping You Communicate Better IP, Digital and Wireless Business Telephones and Consoles Helping You Communicate Better IP, Digital and Wireless Business Telephones and Consoles 8-button large LCD with HTML support IP speakerphone TOSHIBA DELIVERS IT ALL The well-equipped company looks for

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

Business Telephone Systems What Options are Right for My Business?

Business Telephone Systems What Options are Right for My Business? Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or

More information

Simplify Delivery of a Next-Generation. Alcatel-Lucent OpenTouch Suite for Mid-Sized and Large Enterprises: Blueprint

Simplify Delivery of a Next-Generation. Alcatel-Lucent OpenTouch Suite for Mid-Sized and Large Enterprises: Blueprint Simplify Delivery of a Next-Generation Communication Experience Alcatel-Lucent OpenTouch Suite for Mid-Sized and Large Enterprises: Blueprint Application Note Table of contents Abstract / 1 Overview of

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

Unified Communications: The Layman s Guide

Unified Communications: The Layman s Guide White Paper Unified Communications: The Layman s Guide Contents Introduction....2 What can you expect in return?....2 How Unified Communications Works....2 Challenges Ahead....2 Are you ready?....3 About

More information

VoIP Primer Five Technology Basics SMBs Need to Understand

VoIP Primer Five Technology Basics SMBs Need to Understand White Paper VoIP Primer Five Technology Basics SMBs Need to Understand Contents Executive Summary....2 Five Technology Basics for VoIP....3 Basic #1 - VoIP is data....3 Basic #2 - VoIP uses a different

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Introduction to VOIP Telephony

Introduction to VOIP Telephony 1 April 2011 Introduction to VOIP Telephony What is VoIP VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of

More information

The Unified Communications Journey

The Unified Communications Journey A Custom Technology Adoption Profile Commissioned By Cisco Systems How IT Is Responding To Increasing Demand For Mobile And Visual Collaboration July 2012 Introduction Today s IT managers have to navigate

More information

Cisco Unified IP Phone Solutions

Cisco Unified IP Phone Solutions Cisco Unified IP Phone Solutions Cisco provides a complete range of next-generation communications devices that take full advantage of the power of your data network while providing the convenience and

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

IP Office Phones: Choices For Every Small Business

IP Office Phones: Choices For Every Small Business IP Office Phones: Choices For Every Small Business There s an Avaya IP Office telephone for everyone in your business: Executives/Managers Everyday Users Administrative Assistants/ Receptionists Walkup

More information

Move to the Cloud with our Managed Internet and Communication services

Move to the Cloud with our Managed Internet and Communication services Move to the Cloud with our Managed Internet and Communication services Team up with UniVoIP and Time Warner Cable to overcome your business communication challenges (internet, email, fax, phone) and gain

More information

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance

GENBAND Overview and UC Solution. -Common Platform Uncommon Performance GENBAND Overview and UC Solution -Common Platform Uncommon Performance Corporate Profile Employees 2,200 Solutions Switching, Networking and Applications Operations 50 Sales and Support Centers Market

More information

FROM TELEPHONY TO IP COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH IP COMMUNICATIONS APPLICATION NOTE

FROM TELEPHONY TO IP COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH IP COMMUNICATIONS APPLICATION NOTE FROM TELEPHONY TO COMMUNICATIONS: A NATURAL EVOLUTION REDUCE COSTS AND IMPROVE MOBILITY WITH COMMUNICATIONS APPLICATION NOTE CONTENTS INTRODUCTION / 3 INCREASE PRODUCTIVITY WITH A CONNECTED WORKSTATION

More information

Inter-Tel Axxess End Points

Inter-Tel Axxess End Points Inter-Tel Axxess End Points End points begin with Inter-Tel pocket PCs PDAs desktop phones video and multimedia units Today s dynamic communications landscape requires multi-device options from handheld

More information

incovo incovo Guide: Top 10 Phone System Features for Business September 2015 www.incovo.com communicate smarter, interact better

incovo incovo Guide: Top 10 Phone System Features for Business September 2015 www.incovo.com communicate smarter, interact better incovo Guide: September 2015 Introduction Thank you for downloading the incovo guide to The Top 10 Features for a Business Phone System where we will run through the quintessentials requirements to consider

More information

ASCOM IP-DECT SYSTEM PROVEN TECHNOLOGY IN AN INNOVATIVE PACKAGE

ASCOM IP-DECT SYSTEM PROVEN TECHNOLOGY IN AN INNOVATIVE PACKAGE SYSTEM PROVEN TECHNOLOGY IN AN INNOVATIVE PACKAGE 2 3 Ascom has achieved global leadership within traditional DECT technology. Our solutions are known for their modularity, reliability and robust design.

More information

7 Questions to Ask Video Conferencing Providers

7 Questions to Ask Video Conferencing Providers 7 Questions to Ask Video Conferencing Providers CONTENTS Introduction...3 1. How many people can participate in your video conferences?...3 2. What kind of endpoints does the solution support or require?...4

More information

VidyoPanorama SOLUTION BRIEF. www.vidyo.com 1.866.99.VIDYO

VidyoPanorama SOLUTION BRIEF. www.vidyo.com 1.866.99.VIDYO SOLUTION BRIEF VidyoPanorama www.vidyo.com 1.866.99.VIDYO 2011 Vidyo, Inc. All rights reserved. Vidyo and other trademarks used herein are trademarks or registered trademarks of Vidyo, Inc. or their respective

More information

Figure 1. Example of a Security System

Figure 1. Example of a Security System Security Systems: Migration to Cloud-Enabled IP-Based Solutions Introduction Security systems are used in a variety of locations, such as residential homes, office buildings, hospitals, industrial facilities,

More information

Voice Over IP is it hype or can it work for me? By American Business Communication Inc.

Voice Over IP is it hype or can it work for me? By American Business Communication Inc. Voice Over IP is it hype or can it work for me? By American Business Communication Inc. In the world of telecom, it seems like everywhere you turn there is a buzz about Voice over IP (VoIP). Hardly a day

More information

The Virtual Workspace, the Next Phase of VDI

The Virtual Workspace, the Next Phase of VDI The Virtual Workspace, the Next Phase of VDI May 2012 Prepared by: Zeus Kerravala The Virtual Workspace, the Next Phase of VDI by Zeus Kerravala May 2012 º º º º º º º º º º º º º º º º º º º º º º º º

More information