Conducting Effective Change Management for Your Oracle E-Business Suite Implementation. Robert E. Henry AST Corporation
|
|
- Alan Terry
- 8 years ago
- Views:
Transcription
1 Conducting Effective Change Management for Your Oracle E-Business Suite Implementation Robert E. Henry AST Corporation
2 TOPICS The necessity of change management Change management methodology Successful change management for EBS client
3 Conducting Effective Change Management for Your Oracle E-Business Suite Implementation THE NECESSITY OF CHANGE MANAGEMENT
4 CHANGE MANAGEMENT IS ACCEPTANCE E-Business Suite project is: 1. Strategic, long-term business project 2. IT project The focus needs to be on your: Business Processes Roles Why EBS helps them succeed
5 CHANGE MANAGEMENT IS ACCEPTANCE WIIFM What s In It For Me? All politics is local Voters care about personal issues Politicians appeal to the simple, mundane, everyday concerns People are focused on their local issues All change is individual
6 Emotional Instinctive Pain & Pleasure Seeks the Now Rational Deliberate Analytical Future-Oriented
7 RIDER Logical Long-term path ELEPHANT Overpowering Instinctive Over-analytical Spins wheels Emotion, want Gets things done Get the rider and elephant to work together
8 Prosci 2011 Best Practices in Change Management Benchmark Study 650 organizations participating 62 countries represented Conducted every 2 years Forms one of the largest bodies of knowledge on change management and the people side of change
9 Prosci 2011 Best Practices in Change Management Benchmark Study Objective: Uncover lessons learned from practitioners and consultants for future benefit Find out what is working and what is not
10 CORRELATION 1: ROI AND CHANGE MANAGEMENT Analysis performed correlating change management effectiveness with three ROI factors: Speed of adoption Utilization of services, tools, or technology Proficiency (how employees performed as required by the change)
11 In line or better than expected speed of adoption 100% 90% 80% 82% 94% 70% 60% 61% 50% 40% 30% 20% 25% 10% 0% Poor (n=134) Fair (n=318) Good (n=394) Excellent (n=72) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
12 In line or better than expected utilization of services, tools or tech. 100% 90% 92% 80% 70% 72% 80% 60% 50% 40% 41% 30% 20% 10% 0% Poor (n=134) Fair (n=318) Good (n=394) Excellent (n=72) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
13 In line or better than expected proficiency 100% 90% 80% 91% 98% 70% 71% 60% 50% 51% 40% 30% 20% 10% 0% Poor (n=134) Fair (n=318) Good (n=394) Excellent (n=72) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
14 Overall ROI 100% 90% 80% 70% CM-Adoption CM-Utilization CM-Proficiency 72% 71% 92% 91% 82% 98% 94% 80% 60% 61% 50% 40% 30% 20% 51% 41% 25% 10% 0% Poor (n=134) Fair (n=318) Good (n=394) Excellent (n=72) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
15 CORRELATION 1: ROI AND CHANGE MANAGEMENT Excellent change management resulted in: A faster speed of adoption Greater utilization of tools, services or technology Higher levels of proficiency
16 CORRELATION 2: PROJECT SUCCESS AND CHANGE MANAGEMENT Analysis performed correlating change management effectiveness with three dimensions of project success: Staying on schedule Staying on budget Meeting project objectives
17 Percent of respondents that were on or ahead of schedule 100% 90% 80% 70% 71% 60% 60% 50% 40% 30% 32% 20% 10% 0% 16% Poor (n=134) Fair (n=318) Good (n=394) Excellent (n=72) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
18 Percent of respondents that were on or under budget 100% 90% 80% 70% 74% 82% 60% 61% 50% 51% 40% 30% 20% 10% 0% Poor (n=116) Fair (n=299) Good (n=386) Excellent (n=71) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
19 Percent of respondents that met or exceeded project objectives 100% 90% 95% 80% 80% 70% 60% 50% 51% 40% 30% 20% 10% 0% 16% Poor (n=111) Fair (n=259) Good (n=313) Excellent (n=65) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
20 100% 90% 80% 70% CM-Schedule CM-Budget CM-Objectives 80% 74% 95% 82% 71% 60% 61% 60% 50% 40% 30% 20% 10% 51% 16% 51% 32% 0% Poor (n=111) Fair (n=259) Good (n=313) Excellent (n=65) Overall effectiveness of change management program Prosci 2012 Best Practices in Change Management
21 CORRELATION 2: PROJECT SUCCESS AND CHANGE MANAGEMENT Projects with excellent change management effectiveness were six times more likely to achieve objectives that teams with poor change management. 95% to 16% Excellent change management correlates directly with staying on schedule and staying on budget
22 CORRELATIONS: HOW WAS CHANGE MANAGEMENT EVALUATED? Study respondents were provided 12 factors constituting change management Were asked to evaluate overall change management on a scale: Excellent Good Fair Poor
23 CORRELATIONS: HOW WAS CHANGE MANAGEMENT EVALUATED? Factor Strongly Disagree Disagree Agree Strongly Agree 1. We applied a structured change management process. 5% 16% 50% 29% 2. We had sufficient resources on the team to implement change management. 3. Our change management activities were customized and scaled to fit the change and the organization being changed. 4. Our change management team had the necessary training and expertise in change management. 5. We integrated our change management activities into the project plan. 6. Our business leaders fulfilled their roles as effective change sponsors throughout the entire project. 10% 36% 42% 11% 5% 16% 52% 27% 9% 29% 45% 17% 4% 17% 53% 26% 12% 40% 37% 11%
24 CORRELATIONS: HOW WAS CHANGE MANAGEMENT EVALUATED? Factor Strongly Disagree Disagree Agree Strongly Agree 7. We implemented an effective communications plan. 5% 22% 52% 21% 8. Managers and supervisors engaged in the change and effectively coached their employees through the change process. 9. We provided the necessary training to employees on new processes, systems and job roles. 10. Our senior leaders, mid-level managers and supervisors managed resistance to change effectively. 11. We measured compliance with the change and our overall performance in meeting project objectives. 12. We effectively reinforced the change with employees through performance measurement and recognition. 10% 43% 42% 5% 4% 17% 60% 19% 11% 44% 42% 4% 8% 31% 54% 7% 10% 42% 43% 5%
25 Conducting Effective Change Management for Your Oracle E-Business Suite Implementation CHANGE MANAGEMENT METHODOLOGY
26 WHAT DOES A CM METHODOLOGY GIVE YOU FOR EBS? Analytical tools and indexing Scored assessments of: Project readiness Leadership, Project Management, Change Management Project change characteristics Group identification and impact Sponsor evaluation Communication skills, coalition building, participation in past change projects
27 WHAT DOES A CM METHODOLOGY GIVE YOU FOR EBS? Profile a large user base Implementation: HR, SSHR, Benefits, Time Entry, Payroll, Learning Management Metrics from and for: Different depts. and appointing auths. Level of computer literacy Access to computer and OPUS system Change competency
28 Sponsor initials Number of employees Degree of impact - chart Sponsor index Org. Readiness Average org assessment WHAT DOES A CM METHODOLOGY GIVE YOU FOR EBS? Summary impact assessment Return to main menu Impacted groups plot - size of bubble represents group size Project name: Primary sponsor initials: ACME Primary sponsor level evaluation: 3.7 Primary sponsor competency score: 68 Overall change assessment score 42 Average organizational assessment 33 Triangle Assessment - Leadership 24 Triangle Assessment - PM 27 Triangle Assessment - CM 14 Acme Co. Change Management Medium risk High risk Medium risk 15 Low risk Overall change assessment Degree of impact 120% 100% 80% 60% Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 40% Group Group impacted Challenges and risks for this group 20% Group 1 Oprah Impact of Group 2 Jay Group 3 David 85 NA % Organizational readiness (higher = more risk) 0 Group 4 Conan 120 NA 36 0 Sponsor Support Sponsor Competency Group 5 Johnny 30 NA 33 0 Group 6 Ellen 80 NA 39 0 Group 7 Steve 95 NA Oprah Jay David 0 0 Oprah Jay David 0 Conan 0 Conan Steve Ellen Johnny Steve Ellen Johnny
29 WHAT DOES A CM METHODOLOGY GIVE YOU FOR EBS? Scalable Phase 1a & 1b employees Phase 2a & 2b Few hundred Jan 10 Feb 10 Mar 10 Apr 10 May 10 Jun 10 Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Jul 11 Aug 11 Phase 1a (January 2010 November 2010) Human Resources Advanced Benefits General Ledger (COA) Phase 1b (March 2010 February 2011) Payroll Time and Labor Self Service HR Learning Management Phase 2a (June 2010 August 2011) Financials Projects Assets Procurement Phase 2b (November 2010 August 2011) Hyperion Budgeting Advanced Procurement Performance Scorecard OBIEE Reporting
30 WHAT DOES A CM METHODOLOGY GIVE YOU FOR EBS? Breaks down your implementation into manageable pieces: Small, focused events Consistent, digestible communications Analysis can quickly get to resistance and problems among small groups or individuals Greatly assists with informing training
31 CHANGE MANAGEMENT METHODOLOGIES Prosci with ADKAR AAA Ackerman Anderson & Anderson Accenture Bridges
32 80% 70% 60% 50% 40% 30% 20% 10% 0% Use of a particular methodology Prosci 2012 Best Practices in Change Management
33 60% 50% 40% 30% 20% Did not use a methodology Used a methodology 10% 0% Poor Fair Good Excellent Impact of use of particular methodology on overall change management effectiveness Prosci 2012 Best Practices in Change Management
34 Conducting Effective Change Management for Your Oracle E-Business Suite Implementation SUCCESSFUL CHANGE MANAGEMENT FOR EBS CLIENT
35 PROJECT BACKGROUND: PINELLAS CO. OPUS Project (Oracle Project Unified Solutions) January 2010 January 2012 Oracle E-Business Suite (FIN, HR, AB, PAY, SSHR, LM, OTL, PA, PROC) Hyperion Budgeting, OBIEE Earlier implementation of limited Oracle modules (PAY, PROC, GL)
36 PROJECT BACKGROUND: PINELLAS CO. Critical issues: Fragmented systems, limited integration Heavily customized applications Lacking government-specific functionality Inadequate reporting Excessive manual procedures Information security
37 PROJECT BACKGROUND: PINELLAS CO. Good Committed executive team Broad support among the staff Overall willingness to move forward Worrisome users 500+ retirees Periods of staff reduction Down economy Role consolidation; less asked to do more
38 SEVEN CONTRIBUTORS TO CHANGE MANAGEMENT SUCCESS 1. Active and visible executive sponsorship 2. Engagement and support from management
39 1. ACTIVE AND VISIBLE EXECUTIVE SPONSORSHIP 2. ENGAGEMENT AND SUPPORT FROM MANAGEMENT Project sponsors Attended and performed change impact presentations Attended road shows (OTL kiosks) Videos and periodic letters from execs. Clerk of the Circuit Court County Administrator
40 SEVEN CONTRIBUTORS TO CHANGE MANAGEMENT SUCCESS 1. Active and visible executive sponsorship 2. Engagement and support from management 3. Frequent and open communication about the project and changes 4. Employee engagement and participation
41 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Change Agents Team of 200 between leads and alternates from 65 departments 2 days of change management training and business case background Bi-monthly Change Agent newsletter More in-depth on functionality and business processes than end user newsletter
42 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Change Agents Change impact presentations Performed for each phase Critical; each EBS module was represented as standalone and as part of an end-to-end business process Facilitated by Change Managers, performed by SMEs and Department Managers Difficult but achievable without a functioning instance; screen shots in sequence; tangible need
43 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION End users Received change impact presentations from Change Agents Achieves visible support and communication from managers Only feasible manner of end-to-end communications in context of E-Business Suite functionality and integrated processes Monthly newsletter Project timeline, critical processes, FAQs, tips, available resources, review of recent activities
44 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION End users Readiness surveys during each phase Anonymous; evaluates individual transition Provided assessment of Change Agent performance Quick reference cards Quick navigation guides Phase go-live checklist and reference Project intranet site
45 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Well what about?
46 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Remember when having a website was optional? Social media strategy for change management: If you don t have one, get one. (And if you do get one )
47 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Social media presence must be: Open Have a true dialog with your people Personal People like interacting with people Honest Admit when you re wrong and fix it Authentic Tone and voice must feel real Coherent Must align with other messages going out from the project Internal Create same dialog with project team
48 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION What about negativity and resistance?: Good. In fact, great. They re going to say them anyway If you don t hear it you can t address it If negativity and resistance is out there, you can manage it openly and honestly Positive improvements may come faster
49 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Social media benefits to your project: Low (maybe no) cost investment to your project budget Low maintenance and support Active buy-in Measurable Active dialog is positive over time Immediate feedback Consistent messaging
50 3. FREQUENT AND OPEN COMMUNICATION 4. EMPLOYEE ENGAGEMENT, PARTICIPATION Didn t oversell the project OPUS Project is only the opportunity to change E-Business Suite is only the tools that allow the staff to be more productive and free from current system constraints The project is yours. You are the driver.
51 SEVEN CONTRIBUTORS TO CHANGE MANAGEMENT SUCCESS 1. Active and visible executive sponsorship 2. Engagement and support from management 3. Frequent and open communication about the project and changes 4. Employee engagement and participation 5. Dedicated change management resources
52 DEDICATED CHANGE MANAGEMENT RESOURCES Focus, keeps track of activities Single point of contact; clear accountability Knowledge, skills and experience No distractions from plans, priorities and managing resistance
53 DEDICATED CHANGE MANAGEMENT RESOURCES Client side: Knows people, politics, history Consultant side: Objectivity, no pre-conceptions Help break down change into manageable tasks and phases 60% 50% 40% 30% 20% 10% 0% Did not use a dedicated resource Did use a dedicated resource Relationship between dedicated resources and overall effectiveness Prosci 2012 Best Practices in Change Management
54 SEVEN CONTRIBUTORS TO CHANGE MANAGEMENT SUCCESS 1. Active and visible executive sponsorship 2. Engagement and support from management 3. Frequent and open communication about the project and changes 4. Employee engagement and participation 5. Dedicated change management resources 6. Structured change management approach
55 SEVEN CONTRIBUTORS TO CHANGE MANAGEMENT SUCCESS 1. Active and visible executive sponsorship 2. Engagement and support from management 3. Frequent and open communication about the project and changes 4. Employee engagement and participation 5. Dedicated change management resources 6. Structured change management approach 7. Start early and engage with project management
56 START EARLY, ENGAGE WITH PROJECT MANAGEMENT Change management is a multiplier for project management Sum is greater than the components Early start greatly assists org. analysis: Define change management strategy Develop sponsorship model Prepare change management team
57 START EARLY, ENGAGE WITH PROJECT MANAGEMENT Early start allows time for: Risk analysis Sponsor, Change Agent and end user assessments Stakeholder identification Identify change management strategy and plan as key deliverables
58 START EARLY, ENGAGE WITH PROJECT MANAGEMENT What to do differently on the next project?* 1. Align sponsors for the project throughout the organization 2. Start change management earlier *Prosci 2012 Best Practices in Change Management
59 START EARLY, ENGAGE WITH PROJECT MANAGEMENT Initiation Planning Design Implementation When did you start CM activities this time? When would you start CM activities next time? Closure 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% When did change management activities begin? When will they begin next time? Prosci 2012 Best Practices in Change Management
60 Conducting Effective Change Management for Your Oracle E-Business Suite Implementation ONE LAST COMMENT ON RESISTANCE & SUMMARY
61 OVERCOMING RESISTANCE Lack of awareness about the project + Impact on current job role + Organizations past performance w/change+ Lack of visible support and commitment from managers+ Fear of job loss+ = Lack of clarity
62 SUMMARY Formal, structured, dedicated change management for EBS is critical Methodology provides tools and templates to measure and analyze your project from start to finish Successful CM is multi-facet, multi-media, and starts early Find ways to get Riders and Elephants to work together
63 Thank you. Robert E. Henry Director of Marketing & Communications Change Management Practice Director AST Corporation
MNASQ Program Meeting October 9, 2012
Best Practices in Change Management MNASQ Program Meeting October 9, 2012 WHY CHANGE MANAGEMENT? 2 Why Change Management? Increases probability of project success Manages employee resistance to change
More informationAT&T Global Network Client for Windows Product Support Matrix January 29, 2015
AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network
More informationBest Practices in Change Management 2014 Edition
Best Practices in Change Management 2014 Edition Executive Overview A look at Prosci s latest change management research In Brief: Since 1998, Prosci has conducted eight benchmarking studies to discover
More informationCOMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
More informationCOMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
More informationChange Management in an IT Methodology Context
Change Management in an IT Methodology Context The Experience of TEDO (Technology Enterprise Delivery Office) December 2012 Speakers: Lydia Galanti (lydia.galanti@tdassurance.com) Iphigénie Ndiaye (iphigenie.ndiaye@tdassurance.com)
More informationThe 10-minute primer on change management
The 10-minute primer on change management An executive overview by Prosci and the Change Management Learning Center Change management is a structured process and set of tools for managing the people side
More informationControlling for change: A consolidation case study
Controlling for change: A consolidation case study May 20, 2013 Beth Brigdon VP for Institutional Effectiveness Learning Objectives Understand the importance of identifying and engaging key stakeholders
More informationChange Management Advisory Council. September, 2010
Change Management Advisory Council September, 2010 Agenda 8:00-8:20: 8:20-8:40: 8:40-9:00: 9:00-9:30: Introduce team; share role of Advisory Council and discussion questions Discuss program overview and
More informationChange Management. This resource guide answers eight of the questions most frequently asked of LCE subject matter experts in change management.
Frequently asked questions SERIES: This resource guide answers eight of the questions most frequently asked of LCE subject matter experts in change management. Life Cycle Engineering 2013 www.lce.com QUESTION
More informationBEST PRACTICES IN CHANGE MANAGEMENT
BEST PRACTICES IN CHANGE MANAGEMENT 2016 EDITION Executive Summary Best Practices in Change Management 2016 edition slide 1 THE LARGEST BODY OF KNOWLEDGE ON CHANGE MANAGEMENT Continuing to lead the discipline
More informationAnalysis One Code Desc. Transaction Amount. Fiscal Period
Analysis One Code Desc Transaction Amount Fiscal Period 57.63 Oct-12 12.13 Oct-12-38.90 Oct-12-773.00 Oct-12-800.00 Oct-12-187.00 Oct-12-82.00 Oct-12-82.00 Oct-12-110.00 Oct-12-1115.25 Oct-12-71.00 Oct-12-41.00
More informationAppendix G: Organizational Change Management Plan. DRAFT (Pending approval) April 2007
Appendix G: Organizational Change Management Plan DRAFT (Pending approval) April 2007 Table of Contents TABLE OF CONTENTS... 1 INTRODUCTION:... 2 ABT ORGANIZATIONAL CHANGE MANAGEMENT SCOPE... 2 PEOPLESOFT
More informationCase 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8
Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138 Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 2 of 138 Domain Name: CELLULARVERISON.COM Updated Date: 12-dec-2007
More informationHow Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation
How Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation January Paulk Director of Client Services Organizational Change and Business Process Management Services Agenda
More informationThe Association of Change Management Professionals
The Association of Change Management Professionals Statement of Change Management Scope, Knowledge Areas, and Process Groups March 31, 2012 Introduction The Association of Change Management Professionals
More informationNAB Enterprise Change
Change@NAB Methodology LENA ROSS October 2014 What we ve done GOVERNANCE FORUM ESTABLISHED ENTERPRISE SOCIAL NETWORK And...it s an ongoing journey! CONTINUOUS IMPROVEMENT SEP 2013 CHANGE@NAB ROLLOUT CENTRAL
More informationA Change Management Playbook: Addressing the people side of change
A Change Management Playbook: Addressing the people side of change Let me introduce myself Natascha Walker Organization Change Practitioner About me: 12+ years IBM consultant - helping organizations address
More informationModule 7: Change Management
Module 7: Change Module 7: Change Integrating Project with Change They think by installing this system they will end my services let us see if they will ever manage to get it done What is the purpose of
More informationHuman Capital Management Mapping a Blueprint to the Cloud. June 25 th, 2 3pm EST
Human Capital Management Mapping a Blueprint to the Cloud June 25 th, 2 3pm EST Today s Presenters Stacey Harris VP Research & Analytics @StaceyHarrisHR www.linkedin.com/in/staceyharris/ Richard George
More informationEnhanced Vessel Traffic Management System Booking Slots Available and Vessels Booked per Day From 12-JAN-2016 To 30-JUN-2017
From -JAN- To -JUN- -JAN- VIRP Page Period Period Period -JAN- 8 -JAN- 8 9 -JAN- 8 8 -JAN- -JAN- -JAN- 8-JAN- 9-JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- 8-JAN- 9-JAN- -JAN- -JAN- -FEB- : days
More informationChanging the way we Change 2015 MFMER 3481952-0
Changing the way we Change 2015 MFMER 3481952-0 Mayo Clinic after 150 years... 6 STATES 5 SCHOOLS 60,000 EMPLOYEES 1million PATIENTS from 135 countries 8 billion ENTERPRISE reinvests $400 million 2015
More informationBasic Project Management & Planning
Basic Project Management & Planning Dr. David K. Potter Director & Don Pether Chair in Engineering and Management em4a03@mcmaster.ca 1 What is Project Management? A set of principles, methods, tools, and
More informationBenefits of Latest Innovations in Campus Planning
Exempt Employee Association 01/29/13 Agenda icat Objectives CedarCrestone Overview Project Scope and Timeline Project Methodology What is Changing and Your Involvement Change Management Overview Closing
More informationProsci Research Methodology Training Advisory Services www.prosci.com +1-970-203-9332 solutions@prosci.com
Prosci Change Management Webinar Auditing Change Management Maturity Prosci Research Methodology Training Advisory Services www.prosci.com +1-970-203-9332 solutions@prosci.com 1 Prosci s Mission To help
More informationPlanning, Budgeting and Forecasting
MANAGEMENT CONSULTING Planning, Budgeting and Forecasting How is your planning process helping you identify and unlock value? kpmg.co.uk Key considerations How effective and efficient is your organisation
More informationProcess Validation Workshops. Overview Session
Process Validation Workshops Overview Session 2 Session Objectives: Prepare staff for participating in a Process Validation Workshop Clarify the Purpose of Process Validation Workshops Clarify Expected
More informationG R E E N G L O B A L R E S O U R C E S : C O N F I D E N T I A L A N D P R O P R I E T A R Y 1
P R O P R I E T A R Y 1 INTRODUCTION TO CHANGE MANAGEMENT Definition The Change Process Change Management Approach Awareness to New Normal Change Management Approach Operating Principles List of Change
More informationAnatomy of an Enterprise Software Delivery Project
Chapter 2 Anatomy of an Enterprise Software Delivery Project Chapter Summary I present an example of a typical enterprise software delivery project. I examine its key characteristics and analyze specific
More information07/18/2011. sodexousa.com
07/18/2011 sodexousa.com Overview Sodexo Who We Are Talent Management of Olde Competency Model Going Online Performance Cycle Online Process 2004-2011 Benefits Realized Succession Planning Data 2009 Decision
More informationCHANGE MANAGEMENT PLAN WORKBOOK AND TEMPLATE
CHANGE MANAGEMENT PLAN WORKBOOK AND TEMPLATE TABLE OF CONTENTS STEP 1 IDENTIFY THE CHANGE... 5 1.1 TYPE OF CHANGE... 5 1.2 REASON FOR THE CHANGE... 5 1.3 SCOPE THE CHANGE... 6 1.4 WHERE ARE YOU NOW?...
More informationProsci Change Management Arbeta strukturerat med beteendeförändringar
Prosci Change Management Arbeta strukturerat med beteendeförändringar Agenda Prosci intro Prosci Best Practice Research Findings The case for Change Management Prosci Project Change Triangle, inclduing
More information4/1/2009. Short-termterm
Hi, my name is Susan ITIL in the Workplace The Practical Application of a Best Practice Framework Susan Ryan April 3, 2009 IT industry worker for over 25 years ITIL v2 Manager Certified itsmf Minnesota
More informationProject Management Toolkit Version: 1.0 Last Updated: 23rd November- Formally agreed by the Transformation Programme Sub- Committee
Management Toolkit Version: 1.0 Last Updated: 23rd November- Formally agreed by the Transformation Programme Sub- Committee Page 1 2 Contents 1. Introduction... 3 1.1 Definition of a... 3 1.2 Why have
More informationOrganizational Change Management Methodology. Tools and Techniques to aid Project Implementation
Organizational Change Management Methodology Tools and Techniques to aid Project Implementation Today s Objectives Discuss the Organizational Change Management team and explore ways Organizational Change
More informationCedarCrestone 2013 2014 HR Systems Survey Highlights. In Denver!
CedarCrestone 2013 2014 HR Systems Survey Highlights HR Technologies, Deployment Choices, and Metrics 16 th Annual Edition In Denver! Lexy Martin Vice President, Research and Analytics CedarCrestone alexia.martin@cedarcrestone.com
More informationEnterprise Resource Planning (ERP) Program: Overview and Status Update
Enterprise Resource Planning (ERP) Program: Overview and Status Update Human Resources (HR), Finance & Property Services (FPS), and Information Technology (IT) Departments For the Council Committee of
More informationUCPath Change Management Strategy for UC San Diego. July 2013
UCPath Change Management Strategy for UC San Diego July 2013 Overview Background Key Components Approach & Methodology Change Network Framework For Action Challenges Resources & Tools Summary Table of
More information1. Which of the following terms would you find in Prosci s definition of Change Management?
PROSCI ADVANCED CHANGE MANAGEMENT EXAM Email your completed exam to info@beinghuman.com.au Your name: Date: Part A: Multiple Choice Questions 1. Which of the following terms would you find in Prosci s
More informationFY 2015 Schedule at a Glance
Coaching and Mentoring for Excellence Oct 21 23, 2014 $2,950 Residential Coaching and Mentoring for Excellence Apr 7 9, 2015 $2,400 Non-residential Coaching and Mentoring for Excellence May 27 29, 2015
More informationSEO Presentation. Asenyo Inc.
SEO Presentation What is Search Engine Optimization? Search Engine Optimization (SEO) : PPC and Organic Results Pay Per Click Ads The means of achieving top search engine results without having to incur
More informationISC s Journey in Integrating Change Management and Project Management
ISC s Journey in Integrating Change Management and Project Management By Ning Chang and Matthew St. Amand Information Services Corporation of Saskatchewan Introduction Information Services Corporation
More informationChange Management Plan June 2013
Change Management Plan June 2013 Agenda Change Management by Phase Change Management Plan Department Readiness Training All Campus Communications Post-Implementation Support Resources 2 High Level Change
More informationStephen Doune HRIS Project Manager Plan International
Stephen Doune HRIS Project Manager Plan International Content 1. About Plan International 2. The Challenge 3. The Vision 4. About Assima 5. The Projects 6. The Timeline 7. Partner Selection 8. Key 1st
More information7 Change Management Strategies to Transform your Tech Projects
7 Change Management Strategies to Transform your Tech Projects PMINYC Chapter Meeting February 18, 2015 Deepak Lalwani Overview The purpose of this presentation is to provide you an overview of: Where
More informationSome Change Definitions Anticipating Change A Useful Model Change Leadership Project and Change Management Key Phases Summary Learnings
CHANGE MANAGEMENT FOR SPORT LEADERS Jennifer Birch-Jones Alain Rabeau Outline Some Change Definitions Anticipating Change A Useful Model Change Leadership Project and Change Management Key Phases Summary
More informationThe Change Management Holistic Approach
The Change Management Holistic Approach Session ID#: 10157 Prepared by: Fatima Beach Senior Vice President AST Corporation @beachf17 REMINDER Check in on the COLLABORATE mobile app Background Introductions
More informationManaging & Enabling Change
Managing & Enabling Managing & Enabling Experienced people, processes and methodologies that can guide you through change are critical to your business success SMS has partnered with Prosci to change enable
More informationPROJECT MANAGEMENT PLAN <PROJECT NAME>
PROJECT MANAGEMENT PLAN TEMPLATE This Project Management Plan Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome
More informationSupervisor s Introduction to the Performance Management Process: Pre-Class Study Materials
Supervisor s Introduction to the Performance Management Process: Pre-Class Study Materials 1 Welcome to the Performance Management Process Overview This brief overview of the Performance Management Planning
More informationExecutive Branch IT Reorganization Project Plan
Office of Information Resource Management Executive Branch Project Plan Work Program Funded by for IT Appropriations Reorganization 2007, 2009 and Five Small Projects Date: August 2009 Version: 1.3 Revision
More informationSeven Principles of Change:
Managing Change, LLC Identifying Intangible Assets to Produce Tangible Results Toll Free: 877-880-0217 Seven Principles of Change: Excerpt from the new book, Change Management: the people side of change
More informationCompany A Project Plan
Company A Project Plan Project Name: Close Optimization Project Example Prepared By: David Done - Project Manager Title: John Doe -Project Manager Date: March 17, 2011 Project Plan Approval Signatures
More informationOracle Cloud Been there, Done that!
Oracle Cloud Been there, Done that! What we have heard today Can we upgrade from 11i or R12 to Fusion? (sure lets call it Cloud) Oracle Cloud has many flavors Fusion (ERP, HCM etc), licensing (SaaS model),
More information2175 K Street NW, Suite 320 2175 K Street, NW, Suite 320 Phone: 202-994-5560 Phone: 202-994-5561 Email: bobburke@gwu.edu
School of Public Health and Health Services Department of Health Services Management and Leadership Graduate Certificate Health Information Technology (HIT) for Clinicians/Public Health Leaders 2011-2012
More informationROI Building The Business Case For Professional Services Automation
ROI Building The Business Case For Professional Services Automation Robert D. Anderson, CPA Director Specialized Services Hitachi Consulting Kimberly McDonald Baker Vice-President, Sales and Marketing
More informationManaging Change in Organizations. Sonja Streuber, PMP, SSBB
Managing Change in Organizations Sonja Streuber, PMP, SSBB Sonja Streuber Project Mgmt & Engineering, Six Sigma, Risk Mgmt & Risk Analysis: 2000 2003 Agilent Technologies 2003 2009 Lockheed Martin 2009
More informationBuilding A Talent Culture at Key
Building A Culture at Key Brian Fishel SVP, Head of Acquisition and Management Brian_L_Fishel@keybank.com Today Objective 1. Review Key s game plan for developing leaders capable of successfully executing
More information2015-16 BCOE Payroll Calendar. Monday Tuesday Wednesday Thursday Friday Jun 29 30 Jul 1 2 3. Full Force Calc
July 2015 CM Period 1501075 July 2015 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 August 2015 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
More informationCEDARCRESTONE HR SYSTEMS SURVEY HIGHLIGHTS FOCUSING ON BI/ANALYTICS
CEDARCRESTONE HR SYSTEMS SURVEY HIGHLIGHTS FOCUSING ON BI/ANALYTICS Date: November 20, 2013 Time: 1:00pm 2:00pm EST 10:00am 11:00pm PST Length : 1 hour, including Q&A visier Visier l analytic applications
More informationPROJECTS SCHEDULING AND COST CONTROLS
Professional Development Day September 27th, 2014 PROJECTS SCHEDULING AND COST CONTROLS Why do we need to Control Time and Cost? Plans are nothing; Planning is everything. Dwight D. Eisenhower Back to
More informationLeveraging Technology For ICD-10 Program Management Using MS SharePoint 2010. Poster Presentation by Maithili Vadula
Leveraging Technology For ICD-10 Program Management Using MS SharePoint 2010 Poster Presentation by Maithili Vadula ICD-10 Project using SharePoint: Project Background: New structure for coding diagnosis
More informationPROJECT: DLS Website Redesign STATUS REPORT May-June 2015
PROJECT: DLS Website Redesign STATUS REPORT May-June 2015 Key Project Roles Project Sponsor: Karen Johnson Executive Director, DLS Project Advisor: Vanessa Salway Program Manager: Project Manager: Steve
More informationStrategic Planning & Change Management 3 DAYS
Imsimbi Training proudly presents Strategic Planning & Change Management 3 DAYS Imsimbi Training is a fully accredited training provider with the Services Seta, number 2147, as well as a Level 2 Contributor
More informationMetric of the Month: The Service Desk Balanced Scorecard
INDUSTRY INSIDER 1 Metric of the Month: The Service Desk Balanced Scorecard By Jeff Rumburg Every month, in the Industry Insider, I highlight one key performance indicator (KPI) for the service desk or
More informationICD-10 Training and Preparation The Road to ICD-10 April 23, 2015
Seton Healthcare Family Health Information Management ICD-10 Training and Preparation The Road to ICD-10 April 23, 2015 Preparing for ICD*10 Introduction & Background ICD-10 preparation began in 2012 Approximately
More informationContact us to find the program that s right for you: Phone: 780-492-5832 // executiveeducation@ualberta.ca
September 2014- August EXECUTIVE EDUCATION PROGRAM CALENDAR START HERE Executive Education Program Calendar Executive Education s 2014- professional development programs are listed within this guide. Select
More informationProject Charter Client: IPS
Project Summary Project* IPS Integration with Global Financials Client* Mercer IPS Primary Contact Chi Swain Engagement Manager* Project Manager* Tracking/Billing Code* Description* Irene Spyke Joy Wallace
More informationDen bredeste Service Desk Service Desk konference SOS Forum
Den bredeste Service Desk Service Desk konference SOS Forum Senior Director Morten Østergaard Director Gitte Ryholl Director Lene Dueholm 1 Agenda Intro How Current Status 2 LEGO Service Center: Direction
More informationDepartment of Technology & Information. Standards
Executive Sponsor Reporting Major Projects Department of Technology & Information Standards December 2003 Pam Waters Change Management Team Leader Nancy Erwin Change Management Communications Specialist
More informationRoles: Scrum Master & Project Manager
Roles: Scrum Master & Project Manager Scrum Master: Facilitate collaborative meetings Track team performance Remove impediments (Risk, Issue) Validate team alignment to Agile framework and scope Drive
More informationThe principles, processes, tools and techniques of project management
Unit 34: Plan and manage a project. 341 The principles, processes, tools and techniques of project management An industrial project, big or small, must be managed effectively to ensure the project s objectives
More informationProposal to Reduce Opening Hours at the Revenues & Benefits Coventry Call Centre
Proposal to Reduce Opening Hours at the Revenues & Benefits Coventry Call Centre Proposal To change the opening hours of the Revenues & Benefits Call Centre to 9am until 5pm Monday to Friday with effect
More informationHow to Manage a Successful R12 Upgrade and Overcome the Challenges: Methodology and Tips that Work
O2 Works Putting Oracle to Work Oracle E-Business Specialists How to Manage a Successful R12 Upgrade and Overcome the Challenges: Methodology and Tips that Work August 20, 2010 Overview / Agenda Introductions
More informationMONTHLY PROJECT PROGRESS REPORT
MONTHLY PROJECT PROGRESS REPORT Project name: Project description: UCL School of Pharmacy Merger - IT & Data Programme A Programme to ensure all IT & Data elements of the UCL SoP Merger are co-ordinated
More informationProsci Change Management Maturity Model Audit Preparation Guide
Research-based Holistic Easy-to-use Driving Results by Managing the People Side of Change Prosci Change Management Audit Preparation Guide By Prosci, Inc. Prosci Inc. All Rights Reserved. Prosci is a registered
More informationManaging Projects with Practical Software & Systems Measurement PSM
Managing Projects with Practical Software & Systems Measurement PSM Mauricio Aguiar PSM Qualified Instructor TI Métricas Ltda. Av. Rio Branco 181/1910 Rio de Janeiro, RJ Brazil 20040-007 www.metricas.com.br
More informationEvosys EBS Implementation at SEHA Case Study
Evosys EBS Implementation at SEHA Case Study Evosys helps SEHA implement the Oracle EBS R12 ERP System across all facilities in a record time! Building on Abu Dhabi s e-government initiative Project Outline
More informationBusiness Analyst Position Description
Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...
More informationWhite Paper. Change Management: Driving the Long-Term Success of Your Workforce Management Solution
White Paper Change Management: Driving the Long-Term Success of Your Workforce Management Solution How Do You Measure the Success of a Technology Project? When your organization embarks on a technology
More informationBulletin 140 Guidance Performance Profile Rating
Bulletin 140 Guidance Performance Profile Rating Overview Objectives: 1. Review Lead Agency Expectations and Role for the 2015-2016 Learning Year 2. Describe the purpose and focus of the Performance Profiles
More informationAshley Institute of Training Schedule of VET Tuition Fees 2015
Ashley Institute of Training Schedule of VET Fees Year of Study Group ID:DECE15G1 Total Course Fees $ 12,000 29-Aug- 17-Oct- 50 14-Sep- 0.167 blended various $2,000 CHC02 Best practice 24-Oct- 12-Dec-
More informationIHRIM Atlanta, KeyNote Presentation Sierra-Cedar 2015-2016 HR Systems Survey
IHRIM Atlanta, KeyNote Presentation Sierra-Cedar 2015-2016 HR Systems Survey March 10th, 2016 Stacey Harris Vice President Research and Analytics Passions: Research Background: Oversee the Annual HR Systems
More informationChange Management Job Description
Prosci change management webinar Change Management Job Description The slides, PDF file of the slides, the one page checklist and the contained content are designed for use with participation in the webinar.
More informationProsci Change Management Certification Program
Prosci Change Management Certification Program Three-day open enrollment training in Prosci s globally-recognized change management process and tools Are we merely ship builders or leaders of change? Manage
More informationThe Value of Organizational Change Management
The Value of Organizational Change Management Bridging the Gap : Quantifying the ROI of Organizational Change Management Larry Powers & Ketil Been The Value of Organizational Change Management 1 Table
More informationSUMMARY PROFESSIONAL EXPERIENCE. IBM Canada, Senior Business Transformation Consultant
Doreen Funk, MA 191 Discovery Ridge Blvd SW, Calgary Cell: 587-434- 0811 E- mail: dorfunk@hotmail.com SUMMARY Senior management consultant with 20 years of experience in applying strategies and implementing
More informationISO 55000: Why Do We Need a New Standard for Asset Management
Rx Whitepaper Executive Summary Manufacturing, mining, petroleum, and power generation are some of the most asset-intensive industries in the world. Organizations in these industries and others like them
More informationDepartment of Public Welfare (DPW)
Department of Public Welfare (DPW) Office of Income Maintenance Electronic Benefits Transfer Card Risk Management Report Out-of-State Residency Review FISCAL YEAR 2012-2013 June 2013 (March, April and
More informationFrom: Steve Berberich, Vice President of Technology and Corporate Services and Chief Financial Officer
California Independent System Operator Corporation Memorandum To: ISO Board of Governors From: Steve Berberich, Vice President of Technology and Corporate Services and Chief Financial Officer Date: September
More informationSocial Media Sessions. Social Media Strategy Lucio Ribeiro Digital Strategist
Social Media Sessions Social Media Strategy Lucio Ribeiro Digital Strategist Social Media Sessions A Central piece Externally oriented concept with coordinated actions demonstrating how you will achieve
More informationNorth America Applications Sales Consulting Leadership Challenge Program - Virtually
North America Applications Sales Consulting Leadership Challenge Program - Virtually Lee Paulino, Group Vice President John Schmeisser, Senior Director Agenda Why Launch the Program
More informationGilead Clinical Operations Risk Management Program
Gilead Clinical Operations Risk Management Program Brian J Nugent, Associate Director 1 Agenda Risk Management Risk Management Background, Benefits, Framework Risk Management Training and Culture Change
More informationProsci change management webinars. Definition and scope of change management
Prosci change webinars Definition and scope of change The slides, PDF file of the slides, the one page checklist and the contained content are designed for use with participation in the webinar. Reproduction
More informationAchieving Business Analysis Excellence
RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence Susan Martin March 5, 2013 11 Canal Center Plaza Alexandria, VA
More informationEvosys ERP Implementation at DEPCO Case Study
Evosys ERP Implementation at DEPCO Case Study Client Profile The Delmon Poultry Company established in 1981, produces poultry, and hatchery products in Bahrain under the world famous brand, Farm Chicken.
More informationConsulting Services for Enterprise Resource Planning Project Planning and RFP Development Government Finance Officers Association
Volusia County Schools Consulting Services for Enterprise Resource Planning Project Planning and RFP Development Government Finance Officers Association May 12, 2016 Agenda o Introductions o Approach &
More informationOn 11/19/2015, the GLWA Board was presented with Enterprise Resource Planning & Accounting system options for GLWA
December 4, 2015 On 11/19/2015, the GLWA Board was presented with Enterprise Resource Planning & Accounting system options for GLWA The driver of a condensed timeline for assembling these options was the
More informationMODULE 10 CHANGE MANAGEMENT AND COMMUNICATION
MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material
More informationWHITE PAPER. 7 Keys to. successful. Organizational Change Management. Why Your CRM Program Needs Change Management and Tips for Getting Started
7 Keys to successful Organizational Change Management Why Your CRM Program Needs Change Management and Tips for Getting Started CONTENTS 2 Executive Summary 3 7 Keys to a Comprehensive Change Management
More information