Triaton.The BusinessProcessor. Business Unit SPACELINE. Internet Access in the EU and Beyond

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1 1.. Business Unit SPACELINE Internet Access in the EU and Beyond Dan Ellenbogen

2 Company Mission 2.SPACELINE is one of the leading European satellite service providers. We offer our customers reliable, secure, flexible and economic solutions which fit optimal to their requirements - worldwide from one single source.

3 Heritage We come from a good family. 3 AG Segments Steel Automotive Elevators Technologies Materials Serv Business Units Industrial Services Construction Services Facilities Services Information Services One-Stop-Shopping for industrial services all around the customer's core business

4 Business Leader Leading in the business unit Information Services 4 Revenues Mio Mio Mio 150 *Merger of HiServ included

5 Business Leader Leading in the business unit Information Services 5 Revenue relation internal/external internal revenues external revenues 60 % 50 % 35 % 40 % 50 % 65 %

6 Business Leader Leading in the business unit Information Services 6 Employees

7 Business Leader International presence for our customers 7 Arnhem Locations Projects Global Business Partners Branchburg Charlotte Dallas Detroit Paris Wien Peking Shanghai Hongkong Singapur Bad Hersfeld Bergisch Gladbach Berlin Bobingen Bochum Dessau Dortmund Duisburg Düsseldorf Essen Frankfurt/Main Freiburg Hamburg Kassel Köln Krefeld Marburg München/Grasbrunn Nürnberg Stuttgart Witten Sao Paulo

8 Industrial Know-how Longstanding experience with industrial customers 8 Manufacturing 18 % Automotive 10 % 38 % Metal/Paper/Wood 30 % 4 % Chemicals/Pharmaceuticals Others

9 Concentrate on your core business One-Stop-Shopping for IT services Business process design, software implementation and maintenance 800 employees Frankfurt, Dortmund, Bielefeld, international Data center services 700 employees Dortmund, Frankfurt, Krefeld, Branchburg (NJ),Singapore, Sao Paulo Tele Management 200 employees Dortmund, Essen, Frankfurt, Krefeld 28% Onsite services for PC, network and telephone systems 500 employees Duisburg, Dortmund, Essen, Frankfurt, Krefeld, international 34% 9% 7% 22% Communication networks via cable, radio or satellite 150 employees 9 Frankfurt, Düsseldorf, Dortmund, Krefeld

10 Services 10.SPACELINE Connectivity Service Fixed bandwidth to connect international locations.spaceline Network Service Planning, installation and management of world-wide corporate networks including terminal equipment like multiplexer and router.spaceline Internet Service High speed Internet Access for ISPs and corporations as well as optional web-services.spaceline Additional Services Mobile antenna Backup for terrestrial lines

11 Turnkey Solution 11 Technical and economical network analysis Design of a customised concept, technological and economical optimized If requested, 100 % simulation of the satellite link Procurement of all necessary licences and approvals for the implementation (building licence is made by the customer) Implementation of the network Operation, management and maintenance

12 .SPACELINE Connectivity Service 12 Fixed bandwidth to connect international locations Guaranteed transmission capacity with a high availability Rapid implementation via satellite - even into areas without appropriate infrastructure International One-Stop-Shopping

13 .SPACELINE Connectivity Service 13 Connection of the branch offices via satellite based links SPACELINE Teleport Headquarter Terrestrial Carrier Branch office Branch office Branch office Branch office

14 .SPACELINE Connectivity Service 14 Technical parameters: Service: Bandwidth Interface: Serial interface (X.21, RS 449, G. 703) Bandwidth: 32 kbps up to 34 Mbps Protocol: Transparent Speed of implementation: Europe within 6 weeks, Overseas 6-12 weeks

15 Your advantages 15 High available connection in areas with insufficient terrestrial telecommunication-infrastructure Worldwide economic connections of remote locations Possibility for terrestrial carriers to enlarge networks by satellite technology Rapid implementation of the satellite links Pro-active monitoring

16 .SPACELINE Network Service 16 Planning, installation and management of world-wide corporate networks including terminal equipment like multiplexer and router Optimized for LAN-to-LAN-connections and integration of data and voice communication Optimal combination of the two transfer technologies satellite and cable with worldwide coverage End-to-End-Monitoring and management of the network including router- and voice integration Professional Service Level Agreements with guaranteed reaction times and highest reliability International One-Stop-Shopping

17 .SPACELINE Network Service 17 Terrestrial connection between the customer s headquarter and the Teleports Connection of the branch offices via appropriate satellite based links End-to-end network management incl. terminal equipment Headquarter Router Multiplexer SPACELINE Teleport Terrestrial Carrier Branch office Router Branch office Multiplexer Router Branch office Router Branch office Multiplexer Router Multiplexer Multiplexer

18 .SPACELINE Network Service 18 Technical parameters: Service: Bandwidth, router, multiplexer, frame relay switch Interface: Serial interface (X.21, RS 449, G. 703) Bandwidth: 32 kbps up to 34 Mbps Protocol: Transparent, frame relay or HDLC (others possible) Speed of implementation: Europe within 6 weeks, Overseas 6-12 weeks

19 Your advantages 19 Complete management from one single source Guaranteed reaction times on the basis of individual Service Level Agreements Extensive network management Pro-active monitoring, SNMP-monitoring Implemented hardware and line redundancies (optional) Own customer service and international service partners

20 .SPACELINE Teleports Intelsat 20 The utilization of the teleports in Düsseldorf or Vienna provides our customers the opportunity to combine terrestrial networks and satellite connections. 18 antennas in Düsseldorf... Eutelsat Loral Skynet Arabsat Hispasat Telstar...and 4 antennas in Vienna guarantee: Europe Star Worldwide network covering: Without investment in an own receiver or transmitter

21 .SPACELINE Internet Service 21 High speed Internet access for ISPs und large corporations Data transmission via satellite with direct access to the Tier-1 Internet nodes in the USA or in Europe, avoiding bottlenecks Teleports with excellent peerings and high speed redundant connections e.g. to MAE East (USA), DE-CIX (BRD), LINX (UK) Terrestrial connection to the Internet node in Düsseldorf Internet-close services as e.g.: voice-over-ip, server-hosting, newsfeed or mirroring (optional)

22 .SPACELINE Internet Service 22 Highly available and economic connection to the American or European high speed Internet backbone via satellite USA Teleport Overcoming of bottlenecks because of overbooked bandwidth and numereous terrestrial nodes USA, Internet- Backbone SPACELINE Teleport Europe, Internet- Backbone Internet Service Provider Branch office Internet Service Provider

23 .SPACELINE Internet Service 23 Technical parameters: Service: Bandwidth + IP port + Internet access/optional web services Interface: IP port (Eth 10/100) Bandwidth: 64 kbps up to 34 Mbps Protocol: IP Speed of implementation: Europe within 6 weeks, Overseas 6-12 weeks

24 Your advantages 24 High performance Internet access Increasing of operational data capacity by direct, redundant high speed connections to the most important peering points Avoidance of all terrestrial bottlenecks due to the satellite connection Warranty of an economic relation costs-benefits by Internettypical, asymmetric connections Rapid planning and implementation with professional management and pro-active monitoring of the connection Global Internet access to East Europe, Asia and Africa

25 Typical Internet Markets / Applications: 25 Within the EU DSL-Service in hard-to-reach areas Beyond Primary Internet connectivity for medium / large ISPs Back-up for terrestrial Internet connectivity Voice-over-IP for international carriers

26 .SPACELINE Mobile antenna: the rapid connection 26 At the terrestrial connection of our customers to our data processing center, delivery of the leased line could last up to six month. The mobile antenna bridges this delivery time and procures our customers a competitive advantage. The time of implementation is maximal two weeks upon receipt of contract. custome r Teleport build-up EvolutioNet

27 .SPACELINE Mobile antenna: the rapid connection 27 Delivery: The system is delivered completely in a service transporter. Thus, a rapid and reliable transport can be guaranteed. Implementation on location of our customer is carried out by two experienced technicians. Installation of the construction is completed within one working day. The external unit consists of: antenna (1,8 m) flat pillar (2,50 m * 2,50 m) for flat roof or flat earth installation weights (1,2 t including antenna and mount) for a wind load up to 200 km/h amplifier 200 m connecting cable (electricity and signal) Solution: At the end of the working day, the antenna is completely installed and ready for operation.

28 .SPACELINE Mobile antenna: the rapid connection 28 The internal unit satellite modem requires 2.5 rack units and a 19 storage space. All electrical components are conducted with 230V ~ and should be provided USV supported. The data which is send off by the customer is received at the teleport in Düsseldorf, inducted in the Rhein-Main-Ruhr backbone and routed to the place of destination. If required, the complete connection can be supervised by SNMP. Technical parameters: Interface: X.21 or RS 449 DCE (female) Roundtrip Delay: ~ 600 ms Satellites: Intelsat, EuropeStar, depending on availability

29 .SPACELINE Back-up Services 29 Back-up solutions by satellite for terrestrial lines Rapid construction of the satellit connection is possible, independent of Last Mile as well as local carriers Availability up to 99.7 % Secure data transfer from point to point

30 Service Level Agreements 30 SLAs as addendum of the product range Different Service Levels specific to the requirements of the customer Defined availability, reaction time, escalation procedure Pro-active network management by use of different tools (carrier monitoring, SNMP) Reporting of relevant network parameters Service worldwide

31 Network Control Center 31 Telephone support, continuous monitoring and trouble shooting - 24 hours a day, 365 days a year SNMP Terminals for router, modem, multiplexer Pro-active monitoring of all connections

32 Your advantages 32 Economic relation costs-benefits with guarantee of quality International One-Stop-Shopping Forward-looking, innovative technologies for the transfer of data, video, fax and voice communication Membership to a leading corporation with worldwide presence One-Face-to-the-Customer

33 Wide Area Networks - weltweit: Best connections between heaven and earth. 33 GmbH - Division Onsite Services Business Unit SPACELINE Oberschlesienstrasse Krefeld Germany Tel.: +49 (0) 2151/ Fax: +49 (0) 2151/ Internet: Business Unit SPACELINE Stubenring Vienna 1 Austria Tel.: +43 (1) / Fax.: +43 (1) /

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