edialogue Government innovation in Norway

Transcription

1 edialogue Government innovation in Norway Mr. Arne Thorstensen, program manager The Norwegian Tax Administration Shanghai - may 2011

2 Contents Introduction - Brief history egovernment in Norway of today Altinn prerequisite. Technical enabler. The edialogue initiative Challenges of interoperability How to realize the edialogue initiative, further work and research Conclusions Acknowledgements Tax Norway - Er@ program 2

3 TAX norway - Main numbers 5,0 mil inhabitants Taxpayers 3,743 mil ( 68% of the population ) Wage earners and pensioners 3,43 mil ( 62,3% of the population ) Self-employed persons 0,31 mil ( 5,7% of the population ) Businesses 0,5 mil Self-employed persons ( 62% of businesses ) Other businesses ( 38% of businesses ) Tax Norway - Er@ program 3

4 Business (and private) information always available when authorised USERS AltInn AUTHORITIES Data Collection Validation Distribution Enterprises Government Agencies Tax Norway - Er@ program 4

5 BASIC Strategies from 2003 Altinn: Altinn to be used for all our services Increase volumes through electronic channel User orientation easy for user Other strategies: Make it easy to act correctly Research into illegal moonlighting Co-operation with other agencies/ public bodies Make it easy to act correctly Tax Norway - Er@ program 5

6 Supports citizens and businesses TAX Directorate has been proactive in development of Altinn Functionality. End user focus in eservices SUPPORT user orientation Tax Norway - Er@ program 6

7 TAX eservices by Altinn for citizens Shows the main eservices filed by Altinn for wage earners and pensioners. Volumes for citizens % Tax deduction card Tax return - wage earners and pensioners Declaration of move (change adress) Year Tax Norway - Er@ program 7

8 TAX eservices by Altinn for businesses Shows the main eservices filed by Altinn for businesses Wages and tax deduction businesses Share holder declaration Tax return businesses VAT Tax Norway - Er@ program 8

9 TAX Directorate The agency with the highest traffic volumes in Altinn Skattedirektoratet NAV Tax Brønnøysundregistrene directorate SSB Husbanken Kredittilsynet Patentstyret The Norwegian SFT Konkurransetilsynet Labour and Mattilsynet Fiskeri -og kystdepartementet Welfare Service Lotteri- og stiftelsestilsynet Lånekassen Statens landbruksforvaltning Brønnøysund Økokrim Luftfartstilsynet Registres Produktregisteret Statens innkrevingssentral Drammen kommune Direktorat for sikkerhet og beredskap Post- og teletilsynet NVE Tax Norway - Er@ program 9

10 EXPO to 18. September Tax Norway - Er@ program

11 Altinn System Domain Conceptual View Altinn Service Development Loosely coupled Loosely coupled Web-portal Altinn Service Engine Agency Systems Agency Systems Agency Systems End User System End User System End User System Web-service - Web-service - Batch Tax Norway - Er@ program 11

12 The edialogue initiative by tax Directorate A cross sector initiative edialogue vision edialogue architecture Example: edialogue of starting an enterprise Tax Norway - Er@ program 12

13 The situation today. Ms Olivia Public: Hey I know what you are looking for, but unfortunately I cannot tell you Please go look yourself Mr Peter Private: Excuse me - I am looking for this service... - How do I Tax Norway - Er@ program 13

14 ... The vision Ms Olivia Public: Here is your tax dialogue - Mr Peter Private: Excuse me - I am looking for this service... - How do I it will guide you through the process; what to do and how to do, and give you the opportunity to accomplish all your tax matters. Simple and easy on line Tax Norway - Er@ program 14

15 The users process edialogue Goal d a t a d a t a d a t a data d a t a Tax Administration. edialogue - government innovation in Norway May

16 edialogue Starting an enterprise Tax Norway - Er@ program 16

17 edialogue architecture USER PORTALS ( Altinn.no, Mypage.no ) Altinn solution (common architecture for egovernmental services) Altinn tecnical plattform services Altinn e-dialogue framework Agency 1 Agency 2 Agency n Government Tax Norway - Er@ program 17

18 Architecture layers using ALTINN Altinn.no User Portal Altinn core components for public sector Altinn Altinn intergration and collaboration components Tax directorate integration and collaboration components Tax direcorate Tax Directorate production legacy systems Tax Norway - Er@ program 18

19 How to realize the edialogue initiative Focus on user needs and benefits realisation by incremental development approach Establish financial frames. Establish governance. Adjust legislation. Prepare for semantic models ( Metadata ) Enable ICT Archtecture and business processes re-engineering. Furthermore: Take needed actions in order to handle the obstacles to collaboration in general (ref IDABC, EIF interoperability framework). Tax Norway - Er@ program 19

20 Conclusions We are at an early stage of mobilizing the project for cross sector edialogues with funding for the further process. Pilot edialogues in tax directorate The traditional and existing governmental organisation model represents major challenges to the realization of the e-dialogues. We are planning on launching the first cross-sector e-dialogues in the years , first given the necessary technology in the Altinn platform (planned 2011) and e-dialog piloting Experiences so far already confirm that the e-dialogue initiative represents an important driver for cross-sector collaboration and addresses the two main challenges 1. Fragmented public services. 2. Fragmented government. This is based on the fact that the involved government agencies and public service representatives would not have met in such a collaborative context if not for the cause of the cross-sector e- Dialogue initiative. This has led to important exchange of knowledge and information across the sector silos and has already triggered the different agencies to work for better and more effective business processes and services to the public. Tax Norway - Er@ program 20