Samsung device management solutions Manage, monitor and diagnose multiple print devices easily and cost effectively

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1 Samsung device management solutions Manage, monitor and diagnose multiple print devices easily and cost effectively

2 Proactively identify equipment issues before they become problems. Economically manage, monitor and diagnose the print environment from an overall view When implementing device management solutions in the current economic climate, organizations are challenged to find affordable, easy-to-use tools to help them manage the print environment. With Samsung CounThru TM (CounThru 2 Professional and CounThru 2 Enterprise) and Samsung SyncThru TM Admin 5, businesses can manage both Samsung and third-party devices in a cost-efficient way. Organizations use Samsung device management solutions to manage, monitor and diagnose multiple devices remotely and to proactively identify equipment issues before they become problems. The following solutions provide the information that businesses need to better manage the print environment from an overall perspective: Samsung CounThru 2 Professional (CounThru 2 Pro) and CounThru 2 Enterprise server-based Managed Print Services (MPS) solutions provide total visibility of networked print devices. With CounThru, companies can remotely monitor, manage, track and bill all print, copy, fax and scan usage from virtually anywhere, helping to better manage printer costs. In addition, customizable settings are available to help organizations address specific business needs. CounThru 2 Pro is the perfect MPS solution for resellers of Samsung equipment who want to provide MPS solutions to their clients. CounThru 2 Enterprise is the ideal MPS solution for IT departments within mid-sized companies to large enterprises. Samsung SyncThru Admin 5 helps administrators complete the following tasks: Remotely discover devices on the network Quickly discern the status of devices and consumables Easily group devices for streamlined management Clone settings to like devices Distribute printer drivers over the network Update firmware Generate detailed reports to show device settings and usage Resellers, provide innovative managed print service solutions to your clients with CounThru 2 Pro Resellers can use CounThru 2 Pro to offer their clients an innovative way to collect meter information, manage supplies data, deploy firmware and print drivers, and report on the usage history of managed devices. CounThru 2 Pro offers total visibility of printer and copier devices that are hosted under an outsourced service contract. With CounThru 2 Pro, resellers can remotely and proactively monitor and manage their clients printer fleets to help increase device uptime, user productivity and customer satisfaction. CounThru 2 Pro monitoring features include low toner level warning, system error notification and required service call identification. Resellers can also use CounThru 2 Pro to bill their clients for accurate usage of Samsung printers and MFPs, and a growing list of third-party devices. CounThru 2 Pro provides resellers with a single tool to help them better manage service contracts for their client base. CounThru 2 Pro supports local hosting services for multiple clients. Because the print data is stored on the reseller s database, the client can also reduce server management costs. Buyers Laboratory (BLI), the world s leading independent evaluator of document imaging hardware and software, announced Samsung CounThru 2 Professional as its Summer 2011 Pick winner, naming it Outstanding Managed Print Services Solution. SyncThru Admin 5 is available as a free download from the Samsung website. 2

3 Use CounThru 2 Pro to provide managed print service solutions to resale clients. Figure 1 shows the CounThru 2 Pro main interface screen, which provides an at-a-glance summary of device fault status and toner status for each managed client site. In addition, resellers do not have to replace their clients printer fleets or offer expensive buyback programs at the beginning of MPS contracts. Resellers can service existing fleets and then gradually replace them with the most current Samsung printer and MFP solutions. The CounThru 2 Pro main interface screen shows an at-a-glance view of managed devices and their status. Figure 1. CounThru 2 Pro main interface screen 3

4 Use CounThru 2 Enterprise to easily monitor devices and track and control usage. Easily manage corporate printer fleets with CounThru 2 Enterprise IT departments within mid-sized companies to large enterprises use CounThru 2 Enterprise to manage corporate printer fleets. With this solution, all print databases are located at the company s site, which facilitates tight information management. With CounThru 2 Enterprise, organizations can easily monitor devices and track and control usage. CounThru 2 Enterprise collects the following printer metrics so that organizations can optimize network printers over their entire enterprise: Printer faults (errors) Toner status Print job statistics Monthly usage statistics Firmware version Printer identification Users CounThru 2 Enterprise can gather device information through web servers or SNMP (Simple Network Management Protocol), which can communicate with Samsung network printers for real-time error messages, status of consumables, usage data, billing data and reports. From any supported web browser, CounThru 2 Enterprise provides access to real-time digital printer information and offers the ability to configure user and device settings to match specific enterprise requirements. 4

5 Use free SyncThru Admin 5 to help increase user efficiency and productivity. Manage, monitor and diagnose multiple printing devices remotely with free SyncThru Admin 5 SyncThru Admin 5 is a free, industry-leading fleet management software tool that provides increased user efficiency and productivity. IT administrators, support staff and users can easily manage, monitor and diagnose multiple printing devices remotely using SyncThru Admin 5. Samsung SyncThru Admin 5 features a dashboard top-level view, drag functionality and customizable user interface. The following image shows the SyncThru Admin 5 Dashboard view. Accessed easily through any supported web browser, SyncThru Admin 5 works with all networked and locally connected Samsung devices, and with SNMP-compliant third-party devices. With the SyncThru Admin 5 Device Map Plug-in, administrators can organize devices based on location and create maps showing where each device is located. With the SyncThru Admin 5 Job Accounting Plug-in, users can track, analyze and allocate the costs of every document that any employee sends to any networked device. These features can help eliminate unauthorized jobs, enforce quotas on color output, allocate output costs to departments or clients, and analyze exactly which jobs the devices have completed. SyncThru Admin 5 presents data in a userfriendly dashboard format. Figure 2. Dashboard view in SyncThru Admin 5 5

6 Provide real-time status and reporting from the client printer and MFP. CounThru 2 Pro features and benefits Features Monitor Report Manage Bill Benefits Reseller benefits Client benefits Customizable notifications by filtering device list and alerts Remote client site monitoring through local agent and engineer support Remote monitoring of and support for multiple client sites Management information reporting, including printer status, supplies faults, general faults and remaining toner Statistics reporting by print type, fault type and printing comparison Support for multiple manufacturers Remote Samsung device firmware upgrade Authentication and data encryption security One-click deployment Multilanguage support, including English, French, German, Italian, Spanish, Portuguese, Chinese and Korean Usage and billing reporting by print type (print, copy, fax and scan), color or mono, and paper size Provide real-time status and reporting from the client printer and MFP Monitor and reorder consumables (paper, toner and so forth) using the remote tracking function Reduce maintenance costs through remote troubleshooting and diagnostics Provide easy deployment with Samsung s One Click Driver feature, which minimizes the personnel and time needed to distribute printer drivers to end users Update Samsung device firmware remotely Increase client satisfaction by responding to device needs quickly and more efficiently Implement accurate cost recovery and client chargeback mechanisms Provide support for fleets consisting of multiple manufacturers Reduce costly device downtime through improved device reliability and easy troubleshooting Maximize supply usage through a centrally managed ordering process Update and upgrade firmware remotely with the One Click Driver feature Control and manage the usage of devices to increase cost control, improve security and enhance the environmental proposition 6

7 Provide real-time device status and reporting. CounThru 2 Enterprise features and benefits Features Manage Statistics Usage Report Firmware Administrator Benefits Easy maintenance Easy service High customer satisfaction Printer Status feature that provides status by region, branch and printer Features that display errors associated with supplies faults, general faults and remaining toner Multilanguage support, including English, French, German, Italian, Spanish, Portuguese, Chinese and Korean Features that compare usage and fault statistics of fleet printers by using tables and charts Print Type feature that provides amount of usage and billing, itemized by group, period, item, color or mono, mode and size Features that provide detailed information about usage of printer models and the printing state of the fleet, including total amount of usage and monthly usage Features that provide detailed information about service continuity rate, supplies provision rate, reporting of fault type, usage and billing for each region or branch, and usage and billing for each printer model Features that facilitate the management of firmware files and uploads to the CounThru 2 Enterprise web server (Firmware files can be downloaded to all networked printers from the server.) Special features that help administrators manage the CounThru 2 Enterprise system, including individual printer registration, printer model management, user management, or text message notification of device errors, billing cost management, group administration and budget information sharing Provide real-time device status and reporting Monitor consumables using the remote tracking facility Reduce maintenance overhead costs through remote monitoring and troubleshooting Implement accurate cost recovery and department charge-back mechanisms Provide support for fleets composed of multiple third-party devices Increase service maintenance efficiency with Device Map feature Manage failures faster with or SMS notification Provide easy deployment with Samsung s One Click Driver feature Remotely upgrade firmware for Samsung devices across entire fleets Set rules and customize the printer fleet according to business needs and objectives Maximize customer satisfaction through better service and support Avoid costly user downtime through effective remote device management Improve long-term client relationships through enhanced customer satisfaction 7

8 Proactively monitor print devices with alerts by and text message. SyncThru Admin 5 features and benefits Features Monitor Report Manage Benefits Reduced costs Proactive monitoring Trouble-free management Powerful analyzing and reporting tools Customizable notifications by filtering device list and alerts Remote monitoring of and support for multiple sites Management information reporting, including printer status, supplies fault and general fault Statistics reporting by print type, fault type and printing comparison Support for multiple manufacturers Remote firmware upgrade User usage restriction Dashboard for quick and easy monitoring Dynamic group summary information on device list Auto grouping Task-oriented user interface Role-based customization Multilanguage support, including English, French, German, Italian, Spanish, Portuguese, Russian, Chinese and Korean Ability to track and limit usage by user or group Alert notification by or text message Customizable notification by filtering device list and alerts Single Sign-on (SSO) on Microsoft Windows platform Remote device configuration Forecast for supply replacement Multiple firmware upgrade capability Simple driver management Time-based reports, historical or current Quick report generation for dynamic analysis Data export to Adobe Portable Document Format (PDF) and Comma Separated Values (CSV) format 8

9 Manage print devices economically with Samsung device management solutions. Resellers and corporations can manage print devices economically from an overall perspective with Samsung device management solutions. Samsung CounThru provides total visibility of networked print devices, helping companies better manage usage costs. Using CounThru, organizations can remotely monitor, manage, track and bill all print, copy, fax and scan usage from virtually anywhere. CounThru 2 Pro is the perfect MPS solution for resellers of Samsung equipment who want to provide MPS solutions to their clients. CounThru 2 Enterprise is the ideal MPS solution for IT departments within mid-sized companies to large enterprises. Administrators can use SyncThru Admin 5 to remotely discover hardware on the network, quickly discern the status of equipment and consumables, and easily group devices for streamlined management. Additionally with SyncThru Admin 5, administrators can clone settings to like devices, distribute printer drivers over the network, update firmware and generate detailed reports that show equipment settings and usage. Samsung offers SyncThru Admin 5 free of charge. 9

10 CounThru 2 Pro and CounThru 2 Enterprise Specifications Recommended hardware Operating systems supported Web browser supported Intel Dual Core Xeon 2.0 GHz or higher 4 GB or more RAM 30 GB or more hard disk drive space SVGA 1024 X 768 or higher Microsoft Windows XP Professional (32 bit) Microsoft Windows Server 2003 Microsoft Windows 7 (32 bit) Microsoft Internet Explorer (version 6.0 or higher) Web Application Server supported Apache Tomcat 5.5 Java supported Databases supported Languages supported Information monitoring method Key features Supported devices Warranty Java Runtime Environment (JRE) 1.4 (or higher) Microsoft SQL Server 2005/2008 Express, Enterprise English, Korean, Italian, Portuguese (Brazilian), Spanish, German, Chinese and French , Short Message Service (SMS) message (available through customization on request) One Click Driver download Printer management Report Firmware Administrator Printer Status, Supply Faults, General Faults, Remaining Toner Operation Rate, Supply Provision Rate, Fault Fixing Rate, Usage & Billing (Region), Usage & Billing (Printer), Print Type, Fault Type, Usage Comparison, Comparison for Samsung/Non-Samsung Firmware Registration, Distribution Result Printer Search (IP Range, Batch Registration with File, Search Result), Printer Registration, Model/User/Group Management, Fault/Billing Management, Budget Management, Configuration Multivendor printer/dmfp support (Contact your selling agent for the most current list of supported devices.) Samsung printer/dmfp is recommended. The CounThru One Click Driver feature supports only Samsung network printers. CounThru 2 Pro and CounThru 2 Enterprise provide the most effective functionality when linked to network-capable Samsung printing devices. 90-day limited warranty (Contact your selling agent for details on the extended warranty service.) 10

11 SyncThru Admin 5 Specifications Server system requirements Recommended hardware Network operating systems supported Databases supported Client system requirements Operating systems supported Web browsers supported Network protocols supported Display resolutions Pentium 3 processor, 1.0 GHz or faster 1 GB or more RAM 1 GB of free hard disk drive space Note: If collecting job and historical data from thousands of devices is required, recommended minimum hardware requirements are: Pentium 4 processor, 2.0 GHz or faster 2 GB or more RAM Separate database server with SQL Server installed (20 GB of free hard disk drive space is recommended for SQL Server) Microsoft Windows 2000, Microsoft Windows XP Professional, Microsoft Windows XP Professional x64, Microsoft Windows Server 2003, Microsoft Windows Vista (Enterprise Edition, Business Edition, Ultimate Edition), Windows Vista x64 (Enterprise Edition, Business Edition, Ultimate Edition) PostgreSQL (included in application installation) Microsoft SQL Server 2005 A supported web browser must be installed on client computers in order for SyncThru Admin 5 to run. No other software installation is required. Microsoft Internet Explorer (version 6.0 or higher) Mozilla Firefox (version 2.0 or higher) Apple Safari (version 3.0 or higher) Google Chrome browser (version 1.0 or higher) IPv4 and IPv6 1,280 dpi x 1,024 dpi; 1,400 dpi x 900 dpi (widescreen) 11

12 Legal and additional information About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2011 consolidated sales of US$143.1 billion. Employing approximately 222,000 people in 205 offices across 71 countries, the company operates two separate organizations to coordinate its nine independent business units: Digital Media & Communications, comprising Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, and Digital Imaging; and Device Solutions, consisting of Memory, System LSI and LCD. Recognized for its industry-leading performance across a range of economic, environmental and social criteria, Samsung Electronics was named the world s most sustainable technology company in the 2011 Dow Jones Sustainability Index. For more information, please visit For more information For additional information about Samsung device management solutions, or to download SyncThru Admin 5 for free, visit Copyright 2012 Samsung Electronics Co. Ltd. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. Specifications and designs are subject to change without notice. Non-metric weights and measurements are approximate. All data were deemed correct at time of creation. Samsung is not liable for errors or omissions. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective owners and are hereby recognized and acknowledged. Adobe is a registered trademark of Adobe Systems Incorporated in the United States, other countries, or both. Core, Intel, Pentium and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Google Chrome is a trademark of Google Inc. Java is a registered trademark of Oracle and/or its affiliates. Microsoft, Internet Explorer, and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Samsung Electronics Co., Ltd. 416, Maetan 3-dong, Yeongtong-gu Suwon-si, Gyeonggi-do , Korea 12

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