WHITE PAPER. CounThru TM 2 Professional Managed Print Service. Introduction. Management Science

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1 CounThru TM 2 Professional Managed Print Service WHITE PAPER CounThru TM 2 Professional Managed Print Service Printing solutions as easy as Introduction This white paper contains information about the latest Managed Print Service from Samsung. The subjects presented in this white paper include the following: Overview of CounThru TM 2 Professional CounThru TM 2 Professional Technology CounThru TM 2 Professional Features and Interface CounThru TM 2 Professional Specifications. Management Science Management science is the practice of taking a business process and breaking it down to its component parts. These parts can then be represented by mathematical variables in a formula. Businesses use formulas to calculate how and where to optimize business processes. The more information that an enterprise can gather, the better they can determine how to optimize their business processes. This need for accurate business process metrics is the driving force that has motivated so many industries to create software systems for collecting their product s metrics and provide useful information to their customers. The document device industry is an industry that recognizes the customer s need for document management metrics. The Samsung engineers have developed a software solution for collecting business metrics from document devices. This product is CounThru TM Managed Print Service. The current version of CounThru TM is version 2, and it is designed in two configurations: one for internal device monitoring and one for external device monitoring. The internally focused solution is CounThru TM 2 Enterprise and the externally focused solution is CounThru TM 2 Professional. CounThru TM 2 is a managed print service from Samsung that delivers the management science metrics needed to optimize the document business process.

2 CounThru TM 2 Pro White Paper Printer Metrics Printer metrics are the data collected from printers and document devices by CounThru TM 2. These metrics allow document process managers to optimize a distributed system of network printers over an entire enterprise (CounThru TM 2 Enterprise), or it allows a dealer to manage service contracts for their customer base (CounThru TM 2 Professional). The type of printer metrics that CounThru TM 2 collects includes the following: Printer Faults (Errors) Toner status Print job statistics Monthly usage statistics Firmware version Printer identification Users. Overview CounThru TM 2 Professional is the new Managed Print Service (MPS) software solution from Samsung. It allows you to monitor your customer s networked enterprise printing and copying devices remotely by using a powerful graphical interface. The CounThru TM 2 Professional Dashboard View The CounThru TM 2 Professional Dashboard view allows you to see, at a glance, all of the managed devices at your customer's sites quickly. The information displayed by the interface includes, fault status and toner status. Dashboard View Example: 2

3 White Paper CounThru TM 2 Pro CounThru TM 2 Professional Technology By using the advantages of web service technology, Samsung engineers have created a printer management application that can communicate with Samsung printers despite many layers of network obstacles. This, together with Simple Network Management Protocol (SNMP), allows CounThru TM 2 Professional to communicate with many different printer devices across many network configurations. CounThru TM 2 Professional Features and Interface CounThru TM 2 Professional includes features that allow you to manage your customer s printers. These features are contained in an easy-to-use graphical user interface (GUI). CounThru TM 2 Professional Features The CounThru TM 2 Professional features provide uncomplicated printer management services. Easy Service High efficiency service maintenance is easy with the Device Map feature. The Notification by or Text provides failure management services using accepted technology. CounThru TM 2 Professional remotely upgrades firmware across entire fleets (Samsung devices only). Easy Maintenance CounThru TM 2 Professional uses a local agent to provide remote customer site device management. It provides real-time device status and reporting. You can reduce costly maintenance overhead by using remote monitoring and troubleshooting features. Accurate cost recovery and department charge-back mechanisms allow budget optimization. CounThru TM 2 Professional supports device fleets consisting of multiple manufacturers by using SNMP and Management Information Base (MIB) protocols. Easy Customer Satisfaction Comprehensive service and support makes your customers happy and improves retention. You can reduce downtime events by using the effective remote device management tools. Thorough Print Management The Management features allow you to monitor the customer's device status. You can monitor each printer's status, hardware errors, and toner. You can display printers with different toner levels remaining in 10% increments. You can view just the printers with low toner states. Best of all, you can export all of this data to an Excel spreadsheet! Clear Statistical Measurements The Statistics features display the usage rates and the failure rates on one screen. It analyzes printers, error types, usage rates, comparisons, and more. You can display these statistics by using a bar chart and you can export this data to an Excel spreadsheet. Logical Report Generation You can create reports for device operational rates, consumables supply rates, error-handling rates, usage rates, billing and more. It is easy to make detailed reports of the printer metrics. Global Firmware Upgrades You can distribute printer firmware upgrades automatically and on a set schedule. This firmware feature is only available for Samsung devices. Complete Administration The Administration features allow you to discover and register printers, set up customer parameters, configure device conditions, set billing rates, manage users and configure notifications easily. One Click Driver Samsung engineers have developed the "One Click Driver" feature to minimize the personnel and time needed for printer driver distribution to end users. 3

4 CounThru TM 2 Pro White Paper The user enters the driver download website (where they can only see their associated company) and from here, the user can select their department, see the list of printers, and click on the printer that they want to use. When the printer installation is complete, the user can start using the printer immediately. Multiple Language Support CounThru TM 2 Professional supports eight languages without the need for additional language packs. The user can select languages dynamically when they access CounThru TM 2 Professional. CounThru TM 2 Professional Interface You can access the CounThru TM 2 Professional features from the easy to use and logically designed interface. Web pages deliver the browser-based interface. The Authentication Page The Printer Management Pages The Printer Management pages of the CounThru TM 2 Professional interface include the following: Printer Status page Supply Faults page General Faults page Remaining Toner page. The Printer Status Page The Printer Status page allows you to view detailed information about the overall printer status categorized by company, region, branch and printer, all in real-time. This page is where you manage the history of the printer fault report such as: toner, paper jams, and toner cartridge replacement. The Supply Faults Page You can access CounThru TM 2 Professional by using a browser over a network connection. The interface authentication page contains the user authentication fields and the Driver Download tab: The Main Interface Page The Supply Faults page allows you to view supplyrelated errors, such as paper jams or toner out, so you can manage the errors. The administrator can view the errors, manage them, and enter the recovered status of the errors. The main interface page gives you an overall view of the devices and their status: 4

5 White Paper CounThru TM 2 Pro The General Faults Page Print Type Page The General Faults page allows you to check for faults other than supply-related faults. The administrator also uses this page to recover from general faults. The Remaining Toner Page The Print Type page allows you to view the amount of usage and billing. This page sorts these statistics into the following categories: Client, Region, Branch, Serial Number Item (Print, Copy, Fax in, Fax out, Scan, Report) Color (Mono, Color) Side (Simplex, Duplex) Size (A4, A3). Fault Type Page The Remaining Toner page allows you to view the toner change history including the toner change date and toner serial number. The Statistics Pages The Statistics pages of the CounThru TM 2 Professional interface include the following: Print Type Page Fault Type Page Usage Comparison Page Department Type Page Employee Type Page Printing History Page Print Type by Toner Usage Page Usage Comparison by Toner Usage Page Comparison for Samsung/Non-Samsung Page. The Fault Type page allows you to view the Fault Type statistics. This page sorts these statistics into the following categories: Client, Region, Branch, S/N Status(New, Assigned, Completed) Fault Type (Hardware, Cover (Door), Jams, Etc., Paper Tray, Print Output Tray, Toner). 5

6 CounThru TM 2 Pro White Paper Usage Comparison Page Employee Type Page The Usage Comparison page allows you to view the Usage Comparison statistics. This page sorts these statistics into the following categories: Client, Region, Branch, S/N Item (Print, Copy, Fax in, Fax out, Scan, Report) Mono, Color Simplex, Duplex A4/A3. The Employee Type page allows you to view the statistics for each employee. This page sorts these statistics into the following categories: Client, Department, Employee Color (Mono, Color) Mode (Simplex, Duplex) Size (A4, A3). Printing History Page Department Type Page The Department Type page allows you to view the statistics for each department. This page sorts these statistics into the following categories: Client, Department Color (Mono, Color) Side (Simplex, Duplex) Size (A4, A3). The Printing History page allows you to view printing history. This page sorts these statistics into the following categories: Client, Department, Employee. 6

7 White Paper CounThru TM 2 Pro Print Type by Toner Usage Page Comparison for Samsung/Non-Samsung Page The Print Type by Toner Usage page allows you to view the statistics for toner usage. This page sorts these statistics into the following categories: Client, Region, Branch, S/N Item (Print, Copy, Fax in, Fax out, Scan, Report). Usage Comparison by Toner Usage Page The Usage Comparison by Toner Usage page allows you to view the statistics for comparison itemized by the following: Client, Region, Branch, S/N Item (C, M, Y, K, Print, Copy, Fax in, Fax out, Scan, Report). The Comparison for Samsung/Non-Samsung page allows you to view the statistics for comparison, itemized by the following: Client, Region, Branch, Samsung, non- Samsung Print Mode (Print, Copy, Fax in, Fax out, Scan, Report) Mono, Color Simplex, Duplex Size (A4, A3). The Report Pages The Report pages of the CounThru TM 2 Professional provide detailed information about the printer operation rate, supply provision rate, reporting of fault types, usage and billing (for each region or branch), and usage and billing (for each printer model). The interface pages include the following: Operation Rate Page Supply Provision Rate Page Fault Fixing Rate Page Usage & Billing (Region) Page Usage & Billing (Printer) Page. 7

8 CounThru TM 2 Pro White Paper Operation Rate Page Usage & Billing (Region) Page The Operation Rate page allows you to view the percentage of time the printer was operational. Supply Provision Rate Page The Usage & Billing (Region) page allows you to view the cost of printing grouped by region. Usage & Billing (Printer) Page The Supply Provision Rate page allows you to view the percentage of time that supplies were on time. Fault Fixing Rate Page The Usage & Billing (Printer) page allows you to view the cost of printing grouped by printer. The Firmware Pages The Firmware pages of CounThru TM 2 Professional provide features for managing firmware files and uploading to the CounThru TM web server. With these features, you can upload firmware file updates to the printers. These interface pages include the following: Firmware Registration Page Distribution Result Page. The Fault Fixing Rate page allows you to view the amount of time a printer has been in fault mode. 8

9 White Paper CounThru TM 2 Pro Firmware Registration Page IP Range Search Page The IP Range Search page allows the administrator to search for printers on the network. The Firmware Registration page allows you to add new firmware versions to CounThru TM 2 Professional. Printer Registration Page Firmware Distribution Result Page The Printer Registration page allows the administrator to register individual or batches of printers on CounThru TM 2 Professional. Detailed Model Information Page The Firmware Distribution Result page allows you to confirm that the new firmware versions in CounThru TM 2 Professional successfully updated the printers. The Administrator Pages The Administrator pages of CounThru TM 2 Professional provide the tools required to manage the devices and to configure the software. The interface pages include the following: IP Range Search Page Printer Registration Page Detailed Model Information Page User Page Fault Management Page Billing Management Page Group Management Page Budget Management Page Configuration Page. The Detailed Model Information page allows the administrator to manage the printer information. 9

10 CounThru TM 2 Pro White Paper User Page Group Management Page The User page allows the administrator to manage user accounts. Fault Management Page The Group Management page allows the administrator to configure group properties (Clients, Regions, and Branches). Budget Management Page The Fault Management page allows the administrator to configure fault notification properties. The Budget Management page allows the administrator to configure budget notification properties. Configuration Page Billing Management Page The Billing Management page allows the administrator to configure the printing costs. The Configuration page allows the administrator to configure the CounThru TM 2 Professional settings to suit their environment. They can use this page to configure the following items: Calendar Working Time Supplies Delivery Time Billing Threshold for Low Toner Process LDAP Server. 10

11 White Paper CounThru TM 2 Pro CounThru TM 2 Professional System Requirements This section contains information about the system requirements and device compatibility for CounThru TM 2 Professional. Hardware Requirements The CounThru TM 2 Professional system requires the following hardware: Intel Dual Core Xeon 2.0 GHz or higher (recommended) 3GB RAM (recommended) 30GB Hard Drive space SVGA 1,024 X 768 (or higher). Operating Systems The CounThru TM 2 Professional system requires one of the following Windows operating systems: Windows XP Professional (32 bit) Windows Server 2003 (32 bit) Windows Server 2008 (32 bit) Windows Vista (32 bit). Browsers The CounThru TM 2 Professional system requires Internet Explorer 6.0 or 7.0 (8.0 Beta is not currently supported). Web Applications The CounThru TM 2 Professional system requires the Apache Tomcat 5.5 web app. JAVA The CounThru TM 2 Professional system requires JRE 1.4 (or higher) JAVA Databases The CounThru TM 2 Professional system requires one of the following databases: Microsoft SQL Server 2000 Microsoft SQL Server 2005 Microsoft SQL Server 2005 Express* Microsoft SQL Server 2008 Microsoft SQL Server 2008 Express. Database Performance An MS SQL 2005 Server Express system can support 1000 devices, monitored at 2-hour intervals, for 4 years. Recommend Samsung devices The CounThru TM 2 Professional system is compatible with the entire line of Samsung printers. Recommended Third Party Devices The following table contains information about the third party devices supported by CounThru TM 2 Professional: Brand Kyocera Toshiba Epson Lexmark HP Xerox Fuji Xerox Ricoh Canon Model A3 A3 CHC e-studio 2820C EPSON AL EPSON AL Lexmark 117 (T644) Lexmark 121 (C920) Lexmark C532 Lexmark C782 LaserJet 4600dn LaserJet 5100tn LaserJet 5200tn Phaser 6350DP Document Centre 286 ApeosPort C6550 ApeosPort-II C7500 Aficio 2022 (DGWox 1020) Aficio CL4000DN Canon ir2870 Canon ir3300 Canon LBP

12 CounThru TM 2 Pro White Paper About Samsung Electronics Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2007 consolidated sales of $103.4 billion. Employing approximately 150,000 people in 134 offices in 62 countries, the company consists of five main business units: Digital Media Business, LCD Business, Semiconductor Business, Telecommunication Business and Digital Appliance Business. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones, TFT-LCDs, and printers. For more information, please visit Samsung MultiXpress C8380ND For more information, please visit by Samsung Electronics. All rights reserved. Samsung provides this white paper for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this white paper. WP_CT2P_RevA0, 1 June