Looking Inside the Crystal Ball: Using Predictive Analytics to Tailor Services for Better Family Outcomes. Presented by: David Kilgore
|
|
- Cleopatra Wilkinson
- 8 years ago
- Views:
Transcription
1 Looking Inside the Crystal Ball: Using Predictive Analytics to Tailor Services for Better Family Outcomes Presented by: David Kilgore
2 Business Analysis Business analysis is a critical process that drives organizational structures and systems. Through effective business analysis, one can define and evaluate potential initiatives that best fit organizational goals. In this course, you gain the foundational knowledge needed to effectively perform key business analysis functions. You learn how to apply a core business analysis framework as well as participate in interactive sessions to improve analytical competencies. Specific competencies developed include: Analyzing and prioritizing business needs Creating dynamic business models using workflow diagrams Deploying evaluative techniques for project selection and outcomes Writing SMART business objectives Quantifying business case benefits and costs Communicating the requirements package to stakeholders
3 Getting Results I want to be fit and in shape
4 Getting Results
5 Analytics Analytics is the application of computer technology, operational research, and statistics to solve problems in business and industry. For Los Angeles: TAD (Technology and Analysis Division) - Programmers and Analysts who research and create statistical reports for management review PTE (Policy, Training, and Evaluation Division) - A unit that puts into practice decisions made by management and then evaluates the effect that policy or training has had on the department CSTATs Meeting - Attended by all senior management where departmental performance is reviewed, discussed, and decisions made targeting areas for emphasis or improvement Data Sharing - Down to the line level, data is provided for each worker to research and improve their own caseload, performance, and information sharing of best practices. SPSS - Software program used for analysis and statistics
6 Analytics - TAD Responsibilities: Find and make available data on the department s performance to be analyzed. Utilize the data to develop reports and charts as well as perform research on issues facing the department. Perform compliance and data reliability audits as required by State and internally as needed. Identify and clean up data issues that may be hindering the system from performing correctly or reporting accurately. Track specific project results to ensure the outcome occurs as expected. Coordinates department wide projects centrally for efficiency and accuracy. Develop automated systems to minimize manual intervention for repetitive actions.
7 Analytics - PTE Responsibilities: Draft policy for staff based on management direction, regulations, etc Train staff on the policies and procedures Evaluate the efficiency and accuracy of staff
8 Analytics - CSTATs Monthly Meeting (~3 hours) All Senior Managers are required to attend Rotate presenters to encourage new outlooks and information sharing Designed to be informative not punitive Designed to inspire questions and identify areas that should be targeted for special effort Over 50 pages of slides Some show great results Monthly review to make sure everything stays on track Some show challenges Focused discussion and evaluation Some slides change from month to month depending on where the research takes us.
9 CSTATs Examples Cumulative Chart on Establishment Shows we are catching up on old S&Cs that have needed follow up, but now we have a large number of cases ready to become orders but for some reason are not. Follow up is taking place. Establishment Process Year to Date through 01/31/2012 Cases Opened 13,249 S&Cs Filed 8,427 1 S&Cs Served 12,062 Orders Filed 5, ,000 4,000 6,000 8,000 10,000 12,000 14,000 Orders Filed (L17) S&Cs Served S&Cs Filed (LGL-201 Court E-filing) Cases Opened (L46)
10 CSTATs Examples Total Call Volume CFY ,000 60,000 50,000 40,000 30,000 20,000 10, ,269 44,786 Jul-11 61,345 60,141 57,000 55,327 51,502 49,027 51,642 48,508 47,759 51,691 45,564 44,296 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Total Calls Calls Answered Calls Abandoned Calls Deflected Call Handling & Customer Wait Time CFY 2012 Trends over time What impact does State or Local decisions have on the department? What adjustments are necessary? 14:24 12:00 9:36 7:12 4:48 2:24 0:00 3:59 3:41 3:34 3:18 1:39 2:34 3:10 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 AVG Work Mode AVG Talk Time AVG Hold Time AVG Call Handling Customer Wait Time
11 Gathering Data Data you Date Data you Marry
12 Data Sharing Key concepts for Los Angeles Everyone needs to be part of Data Analysis 1600 minds analyzing performance is better than 30 Everyone needs to know and understand the scope of their caseload Everyone needs to understand the Federal Performance Measures and how their job effects them Everyone needs to see the results of their individual efforts towards the larger goal Los Angeles Solution Case Management Tool
13 CMT Purpose Provide every case manager, supervisor, manager, and division chief with their own caseload dataset that they can manipulate, query, segment, and evaluate without having to make individual requests for it. This isn t dashboards with summarized results and trends This isn t an employee monitoring tool This wasn t even intended for management when first created Child Support Officers needed to know how many cases were in their caseload, what the status of each was, and how to prioritize their time. This tool allowed them to proactively identify groups of cases needing the same type of action and address it instead of retroactively receiving a task that says something needs to be done.
14
15 Run Query No Arrears Payment this FFY
16 Data Mining 1. Ask questions and use the data to find the answers 2. Use the answers to focus your energy in exactly the right places Examples: Arrears Project Case Segmentation
17 Arrears Example Begin by asking ourselves questions What is the current trend on Arrears? What is the total number of cases with an arrears balance? How many cases have only an arrears balance? Of the cases with Arrears how many had at least one payment last year? How many cases have less than $500 owing on arrears and no current support? How many cases have never had a payment on the case? How many cases have had no payment in the last 18 months? How many cases have no active address? How many cases have active phone numbers?
18 Arrears Example What did we learn: 178,000 Cases have an arrears balance starting the year 97,239 of these cases paid something towards arrears last year and will probably perform similarly this year (=54.60%) Remaining 80,761 need intervention (98,539 had no payment since conversion, but only 80,761 remained open as the new FFY starts) 37,624 are arrears only We know which of these have addresses and phone numbers 1876 of these cases have an arrears balance less than $500 (=1.04% of FPM) 43,047 have current support and arrears We know which of these have addresses and phone numbers 43 Cases have an Arrears balance over 500k 8,985 Cases have an Arrears balance between 100k and 500k
19 Arrears Example What did we do: Stern Letter Invitations Targets cases with current support and arrears to pay on their case, review for modification, or prepare for criminal referral Auto-Dialer Campaign Target cases where no payment has happened since conversion as worker intervention on these cases will yield low results Arrears Days Target NCPs in the LA area with arrears only balances or low overall arrears balances to meet with an attorney to discuss their case Negotiations Campaigns Structure Operations Divisions to enhance child support officer interaction with NCPs for the purpose of improving negotiated collections Case Closure Target cases that meet the case closure criteria to ensure cases are closed before the end of the FFY Task Cleanup Target tasks in CSE that affect the Arrears FPM and bring current Employment Record Cleanup Enhance the accuracy of the data in CSE for more efficient electronic assistance
20 Arrears Results Some strategies were more successful than others and we add or delete them based on our review in CSTATs, but the end result in FFY 2010 pushed us over the 55% mark and the strategies developed continue to provide additional gains each year thereafter. Arrears FPM by FFY 60.00% 55.00% 50.00% 45.00% 40.00% 35.00% 30.00% 25.00% 20.00% Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep FFY 05 FFY 06 FFY 07 FFY 08 FFY 09 FFY 10 FFY 11
21 Data Mining Tips Focus our energy on the right things at the right time of the year Maximize automation before utilizing manpower Push the data down into the hands of the end user Track the progress to ensure we are on track in CSTATs
22 Case Segmentation This is a new avenue that Los Angeles is in the process of implementing. CSE doesn t provide an easy systematic method for segmenting ones caseload. However, within the CMT, this has become possible. We auto populated what we could and staff are manually identifying the rest as they come across the cases. Establishment, TOTAL CASELOAD - 319,903 Willing but Unable, (5.5%) Willing and Able, Unknown, Unwilling and Unable, Unwilling but Able, 62230
23 Case Segmentation Within CMT, further segmentation options are available to better allow us to target specific populations of cases for certain types of actions. Case Segmentation Case Count Segmentation Group Unassigned Unknown Full Pay Willing and Able Arrears Only Not Paying Unwilling but Able Partial Pay WA/Voluntary Willing but Unable No S&C - Have Address Establishment S&C Non-Served Establishment Default No Order Establishment Pending Closure 9425 Unwilling and Unable Locate - No SSN 9192 Establishment Not Paying Active Wage Assignment 7425 Unwilling but Able Not Paying Unable to Locate 6133 Unwilling and Unable S&C Generated No Address 5432 Establishment Locate 4022 Unwilling and Unable Partial Pay IRS/FTB 3281 Unwilling but Able Not Paying - UA - Incarcerated 3211 Unwilling and Unable Zero Order - Other 3165 Unwilling and Unable Partial Pay Self Employed 3153 Unwilling but Able
24 Predictive Analytics Survival Research Project Goal Study How important is the receipt of child support to formerly assisted families in remaining selfsufficient and not reliant upon public assistance? Does regular payments or the amount of child support paid affect a formerly assisted custodial parent s ability to remain off of CalWORKs? Establish an initial baseline data set for future studies to build upon, both on this topic and new topics, by highlighting questions and data elements that may arise.
25 Process Study Focus Affirm the benefit and value of Child Support Services to the Welfare Department Data Collection 90% getting the right data 10% execution of analysis Brainstorming What type of data to pull and what factors might influence a CPs ability to stay off aid Determine Survival over 24 months 1 st Key Decision - Determine total # of months off aid over 24 month period Track Unemployment rates, Gender, CP Role, Child Support Payments, CP Income, NCP Income, # of Children, Age of Children, Age of CP, Age of NCP, Ethnicity, Language, Birth County, Education, Citizenship, Aid Type, 2 Parent Household
26 Survival Results Interval Start Time Number Entering Interval Number Withdrawi ng during Interval Number Exposed to Risk Number of Terminal Events Proportion Terminatin g Proportion Surviving Cumulative Proportion Surviving at End of Interval Probability Density Std. Error of Probability Density Hazard Rate Std. Error of Hazard Rate a. The median survival time is 1.91
27 Study Population Overview Given all the independent variables previously discussed, the most common welfare recipient would be: CP Role Mother (75%) Gender Female (90%) Ethnicity Hispanic (38%), White (21%), black (9%) Primary Language English (79%, includes English as second language) CPs Average Age 36 years old NCPs Average Age 37 years old Number of Children 1-2 Children s average Age 11 years old
28 Study Attributes Gender In 90% (20,205) of the cases, the gender of the welfare recipient was female. In 7% (1,482) the gender was male. The remaining 3% (828) of the cases were either labeled as other or the data was missing. Ethnicity The highest percentage of the welfare recipients in the study population was of Hispanic ethnicity at 38% (8,497). The ethnicity with the second highest percentage of welfare recipients was White with 21% (4,779). In 19% (4,289) of the cases, the ethnicity of the welfare recipients was Black with the remaining 9% (2,063) as Other. The ethnicity of Other includes welfare recipients listed as Asia, Alaska/Native American, Japanese, Chinese, and Multiracial. The ethnicity of 13% (2,887) of the cases was Unknown. Primary Language English was the primary language spoken by 79% (17,773) of the welfare recipients while Spanish was the language spoken by 13% (3,002). However, this field is manually updated by the case worker and is often not adjusted after case setup. Children s Age The children s average age for the study population was 11 years old with a standard deviation of 7 years making 85% of the dependents between the age of 4 years and 18 years. For 4% of the children, their age was zero indicating that the child was unborn in December 2008.
29 Study Attributes CP and NCP Age The average age of the welfare recipients in the study population was 36 years with a standard deviation of 13. For the Non Custodial Parents associated to the welfare recipients, the average age was 37 years, with a standard deviation of 11 years. CP and NCP Income CSE was incapable of providing the actual income of either group but was able to identify who was or was not employed. A detailed review of the records with the income indicator during the 24 months period showed the following: 75% (16,837) of both Welfare Recipients and Non Custodial Parents had no income. 15% (3,276) showed that the NCP had an income while the Welfare Recipient did not. 8% (1,883) showed that the Welfare Recipients and NCP both had an income. The percentage of the study where both the Welfare Recipient and the Non Custodial Parent on the case did not show any income gradually decreased as the number of months the Welfare Recipient was off aid increased as one would expect. 89% (20,113) of the Welfare Recipients indicated that there was no income while 11% (2,402) did have income. The NCP had no income on 83% (18,720) of the records. The average age of the NCPs showed no significance difference between those who did or did not have income.
30 Number of Cases Study Attributes ,665 Chart 2: Number of Dependents/Children on Case Based on Study Population , , Number of Dependents Number of Cases
31 Child Support Orders Chart 3 Child Support Orders on Study Population Cases - Dec 2008 Medical Only 0% Interstate Initiated Arrears Only 8% Interstate Received 0% Zero Order 18% No Order Shown 34% Current Support 39% No Order Shown Current Support Arrears Only Interstate Initiated Interstate Received Medical Only Zero Order
32 Child Support Order Performance Table 5 Current Support and Arrears Collections # of Cases No Support Order 6136 Current Support Due Arrears Due Current Support Paid Arrears Paid Current Support Percentage Arrears Percentage Current Support 8624 $45,664,503 $198,692,992 $19,040,372 $8,112, % 4.08% Arrears Only 2818 $1,473,033 $145,612,638 $575,102 $5,039, % 3.46% Zero Orders 4390 $139,932 $30,482,956 $32,029 $357, % 1.17% Medical Only 23 $139,932 $415,571 $32,029 $18, % 4.40% Interstate Initiating 473 $2,448,752 $13,432,935 $854,716 $475, % 3.54% Interstate Receiving 51 $233,325 $1,203,349 $88,085 $12, % 1.06% Totals $50,099,477 $389,840,441 $20,622,332 $14,014, % 3.59%
33 Recipients Months off Welfare Chart 6 Welfare Recipients' and Number of Months Off Welfare ,913 2, , ,946 1, , , , Number of Months Months off Aid
34 Analysis Table 8 Profile Analysis Total Study Segment I Segment II Orders FPM 72% 74% 76% Current Support FPM 41% 39% 47.00% Average Current Support Collected $2,358 $2,407 $2,359 Arrears FPM 57% 56% 62% Average Arrears Balance $35,447 $35,767 $31,113 Total Collections per Case $2,904 $2,928 $2,803 CPs Age CPs with Income 11% 11% 9% NCPs Age NCPs with Income 17% 17% 16% Number of Dependants Average Age of Dependents
35 Analysis 79% of the welfare recipients return to aid within three months. Of the total sample population, only 5% (1,042) had not returned to welfare. Regression Analysis Used to predict or forecast outcomes based on a set of variables Used to understand which independent variables are related to the dependent variables.
36 Regression Analysis Example CP and NCP are both employed NCP is making child support payments The CP would be more likely to remain off aid In actuality, there are 373 cases where the above example is true in the study. Only 19 of those cases are in Segment II (1.7% of Segment II), the segment you would expect to see most of these. 311 cases fell into Segment I (1.5% of Segment I) which is very close to Segment II s percentage.
37 Collections Impact on Remaining off Welfare
38 Where to go from here Scoring Cases Which are more likely to pay? Targeted Enforcement When remedies are more likely to work on which cases? David Kilgore Deputy Director Los Angeles Child Support Services Department
PREDICTIVE ANALYTICS LOS ANGELES COUNTY CSSD
PREDICTIVE ANALYTICS LOS ANGELES COUNTY CSSD DR. STEVEN GOLIGHTLY DIRECTOR LOS ANGLES COUNTY CHILD SUPPORT SERVICES Los Angeles County LA County is 24% of the State s child support caseload. Over 1500
More informationPredictive Analytics in Action. Los Angeles County
Predictive Analytics in Action Los Angeles County Los Angeles County 4,083 sq. miles largest county in US 10 million residents 2 million children 17.1% living below poverty level Unemployment rate 8.1-9.0%
More informationCOMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
More informationCOMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
More informationAT&T Global Network Client for Windows Product Support Matrix January 29, 2015
AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network
More informationOregon s Experience Accepting Online Credit and Debit Payments
Oregon s Experience Accepting Online Credit and Debit Payments Statistical Charts and Examples Page 1 of 8 How Oregon s Case Validation Works Semi-Technical Speak As part of their process, a vendor using
More informationAnalysis One Code Desc. Transaction Amount. Fiscal Period
Analysis One Code Desc Transaction Amount Fiscal Period 57.63 Oct-12 12.13 Oct-12-38.90 Oct-12-773.00 Oct-12-800.00 Oct-12-187.00 Oct-12-82.00 Oct-12-82.00 Oct-12-110.00 Oct-12-1115.25 Oct-12-71.00 Oct-12-41.00
More informationPredictive Analytics in Action
Predictive Analytics in Action Steven Golightly Ph.D. Director Los Angles County Child Support Services Who Are We? Los Angeles County LA County is 24% of the State s child support caseload. Over 1500
More informationUsing the Power of Predictive Analytics for Case Outcomes
Using the Power of Predictive Analytics for Case Outcomes ERICSA 52 nd Annual Training Conference & Exposition April 26 30 Hershey Lodge Hershey, Pennsylvania Participants Presenter Edward V. Lehman, Jr.
More informationPredictive Analytics in Action
Predictive Analytics in Action San Diego County San Diego County 4,083 sq. miles 8 th largest county by size 3 million residents 5 th largest by population 725,000 children 13.9% living below poverty level
More informationCase 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8
Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138 Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 2 of 138 Domain Name: CELLULARVERISON.COM Updated Date: 12-dec-2007
More informationEnhanced Vessel Traffic Management System Booking Slots Available and Vessels Booked per Day From 12-JAN-2016 To 30-JUN-2017
From -JAN- To -JUN- -JAN- VIRP Page Period Period Period -JAN- 8 -JAN- 8 9 -JAN- 8 8 -JAN- -JAN- -JAN- 8-JAN- 9-JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- 8-JAN- 9-JAN- -JAN- -JAN- -FEB- : days
More informationPredictive Analytics in Action. Centre County, PA
Predictive Analytics in Action Centre County, PA Current challenges for child support case management Working the Right Cases Information Overload Visible Results Next Appropriate Action Case Worker Management
More informationProposal to Reduce Opening Hours at the Revenues & Benefits Coventry Call Centre
Proposal to Reduce Opening Hours at the Revenues & Benefits Coventry Call Centre Proposal To change the opening hours of the Revenues & Benefits Call Centre to 9am until 5pm Monday to Friday with effect
More informationDepartment of Public Welfare (DPW)
Department of Public Welfare (DPW) Office of Income Maintenance Electronic Benefits Transfer Card Risk Management Report Out-of-State Residency Review FISCAL YEAR 2012-2013 June 2013 (March, April and
More informationMNsure Metrics Dashboard. Prepared for Board of Directors Meeting September 17, 2014
MNsure Metrics Dashboard Prepared for Board of Directors Meeting September 17, 2014 Dashboard September 2014 Enrollment Sept. 8, 2014 Total Enrollments 321,430 MA 196,027 MinnesotaCare 70,893 QHP 54,510
More informationAshley Institute of Training Schedule of VET Tuition Fees 2015
Ashley Institute of Training Schedule of VET Fees Year of Study Group ID:DECE15G1 Total Course Fees $ 12,000 29-Aug- 17-Oct- 50 14-Sep- 0.167 blended various $2,000 CHC02 Best practice 24-Oct- 12-Dec-
More informationSupervisor Instructions for Approving Web Time Entry
Supervisor Instructions for Approving Web Time Entry Time Approval Deadlines by Category Local 2110 Members members submit time by NOON on Monday of the pay week. Time should be approved no later than
More informationUsing Predictive Analytics to Tailor Services for Better Outcomes for Children in NYC
Using Predictive Analytics to Tailor Services for Better Outcomes for Children in NYC ERICSA 50 th Annual Training Conference & Exposition May 19 23 Hilton Orlando Lake Buena Vista, Florida ERICSA Using
More informationHow to develop a small business marketing plan
How to develop a small business marketing plan Introduction This template has been designed to assist you in the development of your marketing plan. Once you have undertaken each of the activities in this
More informationCustomer Service. Karyn Price Boswell Deputy Prosecutor/ Director Lake County, Indiana FIRST RESPONDERS
Customer Service FIRST RESPONDERS Karyn Price Boswell Deputy Prosecutor/ Director Lake County, Indiana ERICSA 52nd Annual Training Conference & Exposition April 26 30 Hershey Lodge Hershey, Pennsylvania
More informationStandard of measurement by which efficiency, performance, progress, or quality of a plan, process, or product can be assessed 1.
Meaningful Metrics What is a Metric? Standard of measurement by which efficiency, performance, progress, or quality of a plan, process, or product can be assessed 1. A quality metric is a measurement of
More informationThe Hunt for New Cases: Is That the Answer?
The Hunt for New Cases: Is That the Answer? Mark Takayesu Administrative Manager-Research Unit Orange County DCSS Veronica McNamara Administrative Manager II Orange County DCSS Angela Villasenor Case Manager
More informationEmployers Compliance with the Health Insurance Act Annual Report 2015
Employers Compliance with the Health Insurance Act Annual Report 2015 ea Health Council Health Council: Employers Compliance with the Health Insurance Act 1970 Annual Report 2015 Contact us: If you would
More informationConsumer ID Theft Total Costs
Billions Consumer and Business Identity Theft Statistics Business identity (ID) theft is a growing crime and is a growing concern for state filing offices. Similar to consumer ID theft, after initially
More informationQi Liu Rutgers Business School ISACA New York 2013
Qi Liu Rutgers Business School ISACA New York 2013 1 What is Audit Analytics The use of data analysis technology in Auditing. Audit analytics is the process of identifying, gathering, validating, analyzing,
More informationAccident & Emergency Department Clinical Quality Indicators
Overview This dashboard presents our performance in the new A&E clinical quality indicators. These 8 indicators will allow you to see the quality of care being delivered by our A&E department, and reflect
More informationGet Britain Working Measures Official Statistics
Get Britain Working Measures Official Statistics Publication date: 9:30am Wednesday 21 August 2013 Contents Summary... 3 Introduction... 3 Get Britain Working Measures Policy Description... 3 Technical
More informationClinical Safety & Effectiveness Cohort #15, Team 6
Clinical Safety & Effectiveness Cohort #15, Team 6 1 Department of Psychiatry Scheduling Utilization Improvement DATE The Team 2 Division Edna Mallen Irma Sanchez, MPA, CMPE Monique Lopez Steven Pliszka
More information1. Introduction. 2. User Instructions. 2.1 Set-up
1. Introduction The Lead Generation Plan & Budget Template allows the user to quickly generate a Lead Generation Plan and Budget. Up to 10 Lead Generation Categories, typically email, telemarketing, advertising,
More informationCost & Schedule Risk Assessment Using @Risk 6.0. Timothy J. Havranek, MBA, PMP Leigh Hostetter, PMP
Cost & Schedule Risk Assessment Using @Risk 6.0 Timothy J. Havranek, MBA, PMP Leigh Hostetter, PMP 24 October 2012 What If? In Business and in Life: We always made the best possible decisions, and Implemented
More informationReducing Child Support Default Orders in Colorado
Reducing Child Support Default Orders in Colorado Final Report Submitted to: Colorado Department of Human Services Division of Child Support Enforcement 1575 Sherman Street Denver, Colorado 80218 Submitted
More informationJeff Haby, P.E. Director Sewer System Improvements. September 15, 2015. Agenda
SAWS Sanitary Sewer Overflow Reduction Program Jeff Haby, P.E. Director Sewer System Improvements SA Military Engineers Meeting Agenda SAWS Overview Consent Decree CD Compliance Programs Program Transition
More informationMarsha Ingram, Head of Corporate Affairs
Date of Board meeting: 26 th November 2008 Subject: Annual Cycle of Board Business Trust Board lead: Marsha Ingram, Head of Corporate Affairs Presented by: Marsha Ingram, Head of Corporate Affairs Aim
More informationCharacteristics of Clinical Clerkships
N a t i o n a l B o a r d o f M e d i c a l E x a m i n e r s Characteristics of Clinical Clerkships Fall 2014 Table of Contents Summary... 3 Table 1. Unweighted and Weighted Clerkship Responses... 5 Chart
More informationOPERATIONS SERVICE UPDATE
OPERATIONS SERVICE UPDATE EXECUTIVE SUMMARY Policy Processing At the June 24 Citizens Board of Governors meeting, Staff committed to achieving year end policy processing service goals by September 1, 24.
More informationAUDIT COMMITTEE REPORT
Report Title AUDIT COMMITTEE REPORT Corporate debt Progress and Age debt analysis AGENDA STATUS: PUBLIC Audit Committee Meeting date: Policy Document: Directorate: Accountable Cabinet Member: 9 th January
More informationAUSTRALIAN ONLINE LANDSCAPE REVIEW MAY 2013
AUSTRALIAN ONLINE LANDSCAPE REVIEW MAY 2013 SIGNIFICANT ENHANCEMENTS TO NIELSEN ONLINE RATINGS HYBRID DATA Summary: May data represents a trend break versus prior months across all metrics for Online Ratings
More informationCherokee Nation Child Support Services Post Office Box 557 Tahlequah, OK 74465 918-453-5444
Cherokee Nation Child Support Services Post Office Box 557 Tahlequah, OK 74465 918-453-5444 It s more than money It s about healthy, happy children with a positive future The following pages include an
More informationCollection. W.A. (Pete) Rodda, CAE, RES David Baker, MPA, PPS
HB 1779 Vehicle Property Tax Collection W.A. (Pete) Rodda, CAE, RES David Baker, MPA, PPS Project Goals To improve the citizen s experience: Reduce the number of government interactions. Eliminate the
More informationComputing & Telecommunications Services Monthly Report March 2015
March 215 Monthly Report Computing & Telecommunications Services Monthly Report March 215 CaTS Help Desk (937) 775-4827 1-888-775-4827 25 Library Annex helpdesk@wright.edu www.wright.edu/cats/ Last Modified
More informationBusiness Idea Development Product production Services. Development Project. Software project management
Page 1, 1/20/2003 Ivica Crnkovic Mälardalen University Department of Computer Engineering ivica.crnkovic@mdh.se Development Project Product Lifecycle Business Idea Development Product production Services
More informationBasic Project Management & Planning
Basic Project Management & Planning Dr. David K. Potter Director & Don Pether Chair in Engineering and Management em4a03@mcmaster.ca 1 What is Project Management? A set of principles, methods, tools, and
More informationCENTERPOINT ENERGY TEXARKANA SERVICE AREA GAS SUPPLY RATE (GSR) JULY 2015. Small Commercial Service (SCS-1) GSR
JULY 2015 Area (RS-1) GSR GSR (LCS-1) Texarkana Incorporated July-15 $0.50690/Ccf $0.45450/Ccf $0.00000/Ccf $2.85090/MMBtu $17.52070/MMBtu Texarkana Unincorporated July-15 $0.56370/Ccf $0.26110/Ccf $1.66900/Ccf
More informationThe Path Forward: Integrated Transition Plan October 2015
The Path Forward: Integrated Transition Plan October 2015 Table of Contents The Plan 5 Transitioning to a Modern System 5 PwC: 19 Recommendations 6 Validation Process 6 Value for Money 9 Looking to the
More informationRestaurant Equipment Industry
Restaurant Equipment Industry 1 Problem The Client: This Restaurant Equipment Industry Company is a businessto-business supplier of top quality restaurant appliances and supplies. They are a prominent
More informationFreedom of Information Request Reference No: I note you seek access to the following information:
Freedom of Information Request Reference No: I note you seek access to the following information: 1. How many incidents in the UK have the police been called to because of people being drug and disorderly
More informationActing today v/s tackling a larger problem tomorrow
White Paper Acting today v/s tackling a larger problem tomorrow Data Quality in Banks WE PUT THE BANKING INTO BUSINESS INTELLIGENCE www.icreate.in Acting today v/s tackling a larger problem tomorrow Data
More informationUnstoppable Report Removing a Barrier to Patient Flow by Nursing Process Redesign
Unstoppable Report Removing a Barrier to Patient Flow by Nursing Process Redesign 17th Annual Society for Health Systems Management Engineering Forum February 12-13, 2005 Dallas, Texas Norwalk Hospital
More informationAddiction and Prevention Services State Quality Committee
This report shows the detail of how many claims were processed by ValueOptions each month, the timeframe for processing and the percentage of claims processed that denied. AGGREGATE ANALYSIS REPORT Final
More informationDetailed guidance for employers
April 2015 3 Detailed guidance for employers Appendix A: Pay reference periods This document accompanies: Detailed guidance no. 3 Assessing the workforce Pay reference period calendars where the definition
More informationIn accordance with risk management best practices, below describes the standard process for enterprise risk management (ERM), including:
Enterprise Risk Management Process and Procedures Scope In accordance with risk management best practices, below describes the standard process for enterprise risk management (ERM), including: Risk identification
More informationCHILDREN AND YOUNG PEOPLE'S PLAN: PLANNING AND PERFORMANCE MANAGEMENT STRATEGY
CHILDREN AND YOUNG PEOPLE'S PARTNERSHIP BOARD CHILDREN AND YOUNG PEOPLE'S PLAN: PLANNING AND PERFORMANCE MANAGEMENT STRATEGY 1 Introduction 1.1 The purposes of this strategy are to set out: i) the arrangements
More informationExecutive Summary. Abstract. Heitman Analytics Conclusions:
Prepared By: Adam Petranovich, Economic Analyst apetranovich@heitmananlytics.com 541 868 2788 Executive Summary Abstract The purpose of this study is to provide the most accurate estimate of historical
More informationResource Management Spreadsheet Capabilities. Stuart Dixon Resource Manager
Resource Management Spreadsheet Capabilities Stuart Dixon Resource Manager Purpose Single view of resource data Shows rolling demand vs supply for 14 months, 2 months back, current month, and 11 forward
More informationExperian Public Sector
Experian Public Sector Making effective use of data to aid collection 30 th June 2009 Experian Limited 2009. All rights reserved. Experian and the marks used herein are service marks or registered trademarks
More informationMY PERSONAL CREDIT REPORT
MY PERSONAL CREDIT REPORT NAME: JUST GOOFY ID NUMBER: 7408285107080 DATE: 12 MARCH PREVIOUS ENQUIRY DATE: 12 MARCH CREDIT REPORT BREAKDOWN A - PERSONAL DETAILS B - PORTFOLIO INFORMATION C - PERCEPTION
More informationRBC Insurance Fetes Online Auto/Home Insurance Growth
Case Studies, K. Harris Research Note 29 October 2002 RBC Insurance Fetes Online Auto/Home Insurance Growth RBC Insurance's e-business successes are generating greater than $3 million in premiums per month.
More informationSocial Media Get Beyond the Hype and Find Out the True Business Value
Social Media Get Beyond the Hype and Find Out the True Business Value Feb. 28, 2012 Social Media Get Beyond the Hype and Find Out the True Business Value Feb. 28, 2012 1 Webinar Audio Options Mic & Speakers
More informationThe Current State of Wage Theft in Miami-Dade
Center for Labor Research and Studies The Current State of Wage Theft in Miami-Dade Miami-Dade County has the largest amount of documented wage theft cases (7,641) and the largest average amount of wage
More informationMy Credit File Date: 23 May 2013 AMELIA INGRID SMITH Your Reference: 105115391
23 Nov 2011 Dear AMELIA SMITH, Thank you for your recent request - here is a copy of your credit file. Veda holds credit related information obtained from a range of sources, such as from credit providers
More informationEnergy Savings from Business Energy Feedback
Energy Savings from Business Energy Feedback Behavior, Energy, and Climate Change Conference 2015 October 21, 2015 Jim Stewart, Ph.D. INTRODUCTION 2 Study Background Xcel Energy runs the Business Energy
More informationBT Retail Social Media making it easy for our customers
BT Retail Social Media making it easy for our customers Dawn Walton, GM Central Planning Nigel Elliott, Social Media Channel Manager Kerry Gulloch, Social Media Communities Manager Agenda o How we ended
More informationSeven Tips for Building a Great Dashboard
Seven Tips for Building a Great Dashboard What's measured improves Peter Drucker Managers at top organizations use metrics to determine current status, monitor progress, and characterize essential cause-and-effect
More informationProject Cost & Schedule Monitoring Process Using MS Excel & MS Project
Project Cost & Schedule Monitoring Process Using MS Excel & MS Project Presented by: Rajesh Jujare About Us Solutions is founded with objectives a. To share its expertise and experiences to overcome the
More informationOxfam GB Digital Case Study - email
Oxfam GB Digital Case Study - email Friday 19 th July Lizzie Williams Email Marketing Manager Holly Bolter Senior Analyst Mark Lumby Selections & Analysis Manager Emergencies Get Together Campaigns Regular
More informationDrug Treatment - A Comprehensive Report for the UK Police
Drug treatment performance summary CCG Board January 214 Prevalence 3, 2, 1, 242 2424 opiate and/or crack.. upper & lower CI's Prevalence of crack and opiate use is down. 1866 8-9 9-1 1-11 Similar to the
More informationCQC Compliance Monitoring Framework
At Care Group Level CQC Compliance Monitoring Framework 1. Utilising cascade training, Clinical Managers to ensure the staff within their Care Group are aware of the regulations, how to ensure compliance,
More informationITD Help Desk Traffic Report May 2002
ITD Help Desk Traffic Report May 2002 Call volumes and resolution times within the CONSULT Remedy workgroup June 10, 2002 Christopher King Help Desk Manager NC State University chris_king@ncsu.edu Information
More informationLong Term Data Center Facilities Program
Long Term Data Center Facilities Program ISAC Briefing December 2012 Overview: The Long Term Data Center Facilities Program is an initiative of the approved data center strategic plan to consolidate Citizens
More informationwww.pwc.com/bigdecisions Are you prepared to make the decisions that matter most? Decision making in healthcare
www.pwc.com/bigdecisions Are you prepared to make the decisions that matter most? Decision making in healthcare Results from PwC s Global Data & Analytics Survey 2014 healthcare Patient data. Precision
More informationTHE MASTER PLAN CAMPAIGN. Workshop RPAS (WS 03) 22 January 2015
THE MASTER PLAN CAMPAIGN Workshop RPAS (WS 03) 22 January 2015 Back-up The objectives of the campaign 2 Campaign objectives Following the endorsement from the PC, SPP and ADB of the PC Tiger Team recommendations
More information10/27/14. Consumer Credit Risk Management. Tackling the Challenges of Big Data Big Data Analytics. Andrew W. Lo
The Challenge of Consumer Credit Risk Management Consumer Credit Risk Management $3T of consumer credit outstanding as of 8/13 $840B of it is revolving consumer credit Average credit card debt as of 10/13:
More informationProject Update December 2, 2008 2008 Innovation Grant Program
Tri-University Vulnerability Scanning/Management Solution Project Update December 2, 2008 2008 Innovation Grant Program 1 Project Summary This grant application is part of a previous project report presented
More informationIHCA Nurse Manager Training
IHCA Nurse Manager Training Traci Treasure, MS, CPHQ, LNHA Quality Improvement Consultant 22 March 2012 Clinical Quality Care Module 8 self study discussion Theories of Aging Aging Process Altered Physiological
More informationEast of England Ambulance Service NHS Trust WORKFORCE INFORMATION DASHBOARD TRUST BOARD MEETING MARCH 2014
WORKFORCE INFORMATION DASHBOARD TRUST BOARD MEETING MARCH 2014 WTE PROJECTED STAFFING GAP A&E FRONTLINE RESOURCES 2900.00 2800.00 2700.00 2600.00 2500.00 2400.00 2300.00 2200.00 2100.00 2000.00 Workforce
More informationGordon S. Linoff Founder Data Miners, Inc. gordon@data-miners.com
Survival Data Mining Gordon S. Linoff Founder Data Miners, Inc. gordon@data-miners.com What to Expect from this Talk Background on survival analysis from a data miner s perspective Introduction to key
More informationRI Office of Management and Budget Performance Report
Annual Overtime Expenditures (in millions) Average Hourly Wage RI Office of Management and Budget Performance Report RI Department of Corrections April 11, 213 Corrections Budget Fiscal Year 213 Expenditures
More informationContact Center Math:
Operations Summit 2012 Contact Center Math: Managing g by the Numbers Presented by: Session Overview In today s session, you will learn to: Establish a balanced set of performance objectives that align
More informationAdmissions from A to Z NursingCAS & Admissions Workshop August 6, 2015. Best Practices, Challenges and Strategies with NursingCAS
Admissions from A to Z NursingCAS & Admissions Workshop August 6, 2015 Best Practices, Challenges and Strategies with NursingCAS Tuition-driven institutions Competitive environment An institution needs
More informationAPPROACHABLE ANALYTICS MAKING SENSE OF DATA
APPROACHABLE ANALYTICS MAKING SENSE OF DATA AGENDA SAS DELIVERS PROVEN SOLUTIONS THAT DRIVE INNOVATION AND IMPROVE PERFORMANCE. About SAS SAS Business Analytics Framework Approachable Analytics SAS for
More informationNATIONAL CREDIT UNION SHARE INSURANCE FUND
NATIONAL CREDIT UNION SHARE INSURANCE FUND PRELIMINARY & UNAUDITED FINANCIAL HIGHLIGHTS RENDELL L. JONES CHIEF FINANCIAL OFFICER MANAGEMENT OVERVIEW Balance Sheet Other - Insurance and Guarantee Program
More informationStock Market Indicators: Historical Monthly & Annual Returns
Stock Market Indicators: Historical Monthly & Annual Returns July 31, 1 Dr. Edward Yardeni 51-97-73 eyardeni@ Joe Abbott 7397-53 jabbott@ Please visit our sites at blog. thinking outside the box Table
More informationDumfries & Galloway Council
Dumfries & Galloway Council Audit of housing and council tax benefit Risk assessment report Prepared for Dumfries & Galloway Council May 2013 Audit Scotland is a statutory body set up in April 2000 under
More informationBOARD OF DIRECTORS PAPER COVER SHEET. Meeting date: 29 November 2006 Agenda item: 7.4
BOARD OF DIRECTORS PAPER COVER SHEET Meeting date: 9 November 6 Agenda item: 7. Title: COMPLAINTS REPORT QUARTER 6/7 (1 July 6 3 September 6) Purpose: To update the board on the number and type of complaints
More informationGTA Board of Directors September 4, 2014
GTA Board of Directors September 4, 2014 Our Strategic Vision Our Mission A transparent, integrated enterprise where technology decisions are made with the citizen in mind To provide technology leadership
More informationEDI Services helps healthcare network streamline workflow, increase productivity, and improve revenue cycle management.
GE Healthcare Results summary 2008 2010 Reduced eligibility rejection rate from 2% to 0.8% Reduced overall rejection rate from 6.4% to 4% Reduced cost to collect from 8.3% to 6.3% Increased the number
More informationwww.pwc.com/bigdecisions Are you prepared to make the decisions that matter most? Decision making in retail
www.pwc.com/bigdecisions Are you prepared to make the decisions that matter most? Decision making in retail Results from PwC s Global Data & Analytics Survey 2014 retail Showrooming and mobile search.
More informationImpacts of Government Jobs in Lake County Oregon
Impacts of Government Jobs in Lake County Oregon April 2011 Prepared by Betty Riley, Executive Director South Central Oregon Economic Development District Annual Average Pay Based on Oregon Labor Market
More informationFocus On Collection And Services
F O C A S A Partnership of Harris County District Clerk, Family District Courts, Domestic Relations Office, and the Texas Attorney General. Focus On Collection And Services The goal of the Harris County
More informationUnderstanding Payment Barriers To Improve Child Support Compliance
Understanding Payment Barriers To Improve Child Support Compliance Prepared by the: Research and Reporting Unit Orange County Department of Child Support Services Steven Eldred, Director Mark Takayesu
More informationContinuous Quality Improvement using Centricity EMR
Continuous Quality Improvement using Centricity EMR Jamie Howard, MD David A. Nelsen, Jr, MD, MS Associate Professors, UAMS Family & Preventive Medicine Sept 22-25, 2004 CLINICAL INFORMATION SYSTEMS 1
More informationMarket Assessment & Campaign SLA Calculator LOGO WE OPEN THE DOOR, SO YOU CAN CLOSE IT.
Market Assessment & Campaign SLA Calculator LOGO WE OPEN THE DOOR, SO YOU CAN CLOSE IT. Your Market Assessment Overview Your Inbound Market Assessment and Campaign SLA Calculator is broken down into several
More informationDebt Management Programs: Best Practices
Debt Management Programs: Best Practices Speakers Roberta Coons Office of Child Support Enforcement Carolyn Heinrich University of Texas at Austin David Stillman Washington State Dept of Social and Health
More informationACA & the Tax Season
ACA & the Tax Season 2014 Assets Learning Conference Tara Straw September 17, 2014 Reporting Coverage on the Form 1040 2 There is a requirement to have health insurance coverage starting Jan. 1, 2014.
More informationCash flow lesson suggestions & activities - CIMA
Cash flow lesson suggestions & activities - CIMA Learning outcomes Students should... Understand the structure of a cash flow forecast (AO1) and evaluate cash flow forecasts as decision making tools (AO3/4)
More informationEnterprise Projects Fiscal Year 2011/2012 Third Quarter Report
Enterprise Projects Fiscal Year 2011/2012 Third Quarter Report Enterprise Projects Fiscal Year 2011/2012 Third Quarter Report The Enterprise Program Investment Council (EPIC) is responsible for governance
More informationCPSC ITDS/RAM Pilot System: PGA Message Set
CPSC ITDS/RAM Pilot System: PGA Message Set Electronic Certificate Filing Test March 27, 2015 This presentation has not been reviewed or approved by the Commission and may not reflect its views CPSC Background
More informationRobeco High Yield Bonds
Important Information 1. Robeco High Yield Bonds (the Fund aims to provide long term capital growth. The Fund invests at least two thirds of its total assets in bonds, asset backed securities and similar
More information