Proposal for Blackboard Learn 9.1

Transcription

1 Proposal for Blackboard Learn 9.1

2 Executive Summary This proposal provides a total solution for you to take the next step toward engaging and empowering students using the Blackboard platform. Included in this proposal: 1. An overview of Blackboard and our award-winning Blackboard platform 2. A customized solution for Vatterott Educational Centers, Inc. 3. Pricing 4. Training options 5. Helpdesk Support options This proposal is a comprehensive educational solution using Blackboard Learn 9.1. Blackboard is focused on delivering the highest possible Impact on Business and driving results within your school.

3 About Blackboard The globalization of the world economy means greater competitiveness for economic success than ever before. It s a time of unprecedented competition, aggressive accountability demands and quickly changing student demographics. Blackboard can help you take aim at these challenges with solutions that enhance every aspect of learning, academic life and the student experience. Founded in 1997, we were at the forefront of the e-learning revolution. Today, Blackboard software has become the most popular and proven learning solution in the world. Our technology touches the lives of millions of learners around the world every day from higher education and K-12 to corporations and government organizations. In short, wherever people are learning in schools, universities, or workplaces we re working to make it better. We re a company of more than 1,000 people in communities around the globe, serving more than 5,000 education institutions and millions of users in more than 60 countries. All of us focused on helping people and organizations teach and learn better through technology. All working toward the central aim that drives our company: to increase the impact of education by transforming the experience of education. A Worldwide Community Over 1,200 employees Over 20 million users in 70 countries Over 5,800 clients worldwide Offices in North America, Europe, Australia and Asia Over 800 international education, government and professional organizations

4 Blackboard Learn Much more than a course management system, Blackboard Learn is the platform for engaging and assessing learners of every type both in and beyond the classroom. It s software shaped by a global community of practice that closely serves millions of learners. Blackboard Learn keeps students actively engaged, enables you to assess their learning, and is flexible enough to meet both your present and future needs. In other words, it s technology that powers student achievement. But, effectively engaging your students is easier said than done. Blackboard Learn includes active collaboration tools that combine formal instruction and informal learning with shared content both inside, and beyond the classroom. Your users will have one-stop access to student services and coursework whenever and wherever they re needed. It is also challenging to build a sustainable culture of inquiry and evidence. Grades and retention are easily measured, but assessing learning outcomes in more meaningful ways is far more difficult. Blackboard Learn connects the day-to-day activities of teachers and students in a single system. With a broad suite of tools including portfolios, testing, surveys and artifact collection, we support the entire cycle of assessment and evaluation with multiple measures of student progress. However, even the most effective academic technology needs to be tailored to fit your needs. With our open architecture, Blackboard Learn can be extended through integration with other vital systems on your campus or around the world to give your users a seamless and personalized learning experience. engage learners Blackboard Learn provides the tools to create engaging and effective online courses that meet the needs of all of learners. while assessing learning at every level Blackboard Learn extends the software you already use for teaching and learning to engage your community in assessment practices. with an open platform you can build on. Its flexible and open architecture ensures you can deliver accessible education to learners in the locations and on the devices they prefer.

5 Blackboard Learn

6 Course Delivery Do you feel pressure to deliver increasingly personalized ways to teach and learn? Do you have an LMS that doesn t integrate well with your other systems? Are you struggling to keep non-traditional students engaged? Course delivery is at the heart of Blackboard Learn. We provide the core teaching and learning tools you need to support the delivery of online courses from supplemental to hybrid to fully online. More than just enabling an online course environment, we give your instructors the ability to create powerful learning content using a variety of Web-based applications. Our course delivery technology enables you to: Create and deliver effective content with a Web 2.0 interface Customize learning paths with adaptive release technology that provides content access based on dynamic factors Support student interaction through discussions, journals, blogs and group work all in a single platform Enable social learning with a single space for group activities that centralizes all group communication, activity, file sharing, reflection and assessment Evaluate student learning with a rich and powerful array of question types that enable you to create targeted assessments based on content and pedagogy Monitor activity and progress by aggregating and filtering key course information so students and educators can see what s new and what needs attention through the lens of fresh activity Integrate external learning tools with Blackboard Building Blocks or other learning environments such as Moodle and Sakai Get your students the information they need wherever they are by integrating with the Facebook and iphone platforms

7 Community Engagement Are you having difficulty engaging students beyond the classroom? Do you need to find different ways to communicate with diverse constituencies? Does your LMS enable the social learning technology that today s student s demand? Blackboard Learn builds on our course delivery technology by supporting engagement of your entire community beyond the classroom. Simply by extending the Blackboard Learn platform with our community engagement technology, you will automatically have the ability to build vibrant online communities. You ll engage your users with convenient online access to cross-institutional learning opportunities and student services around the clock. Our community engagement technology enables you to: Target information and services to diverse constituencies through flexible role structure, content and branding Create communities by enabling a myriad of different spaces with customized activities and roles that stimulate engagement outside of the classroom Empower programs and committees by providing secure, familiar workspaces where all members can collaborate and share resources easily Bring student clubs and groups together by offering advanced collaboration spaces that are intuitive, easy and familiar Retain more students by giving your retention initiatives a channel to target at-risk students and provide specialized content only to those students who need it

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9 Content Management Are your educators spending considerable time updating or recreating learning content within their courses? Do your instructors have easy ways to collaborate on files? Does your LMS have integrated workflow capabilities? Blackboard Learn provides powerful learning content management capabilities that enable users to store and manage all their course and group assets in one place. By providing a secure central space in your Blackboard system, content of all types can be managed, updated (or iterated) and shared. Our community engagement technology enables you to: Manage multiple courses by organizing digital resources in a managed centralized repository instead of duplicating across courses Empower educators and students to share information and resources securely with a flexible folder and file permissions structure that can be managed by both the administrator and individual users Support peer collaboration with built-in workflows that ensures better document management through versioning and tracking Gain institution-wide visibility by enabling individual units to map objectives to broader institutional goals and standards

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11 Blackboard Managed Hosting SM 99.7% application availability guarantee Firewall protection 24 x 7 x 365 customer support Intrusion protection 7 Day setup and installation Redundant Tier 1 Internet connections Daily data backups Fully redundant and conditioned power 24 x 7 x 365 performance and fault monitoring Uncapped storage space and bandwidth SSL encryption (optional) Your students and faculty are demanding a highly-available e-learning environment. However, the costs of running a data center can be daunting. Blackboard Managed Hosting can help. Through economies of scale, we offer hosting services at a lower cost than those associated with purchasing hardware and software separately and hiring and training IT staff to manage the application. Reduce Your Risk We monitor and maintain all client servers in Tier Four datacenters designed with reliability and high availability in mind. Each site has connections to the Internet via multiple service providers, a redundant network infrastructure, and multiple levels of power backup. A dedicated security team regularly monitors the system for unauthorized activity, and periodic audits of the datacenter ensure that standard practices are in place. And we deploy a three-tier data backup strategy in the event that the system goes down for any reason. Gain Operational Freedom Each hosted system is maintained on a Blackboard-managed server. You have complete control over all content and design for your e-learning system as well as any customizations. Support Growth We provide options from small deployments to large complex environments and everything in between. Additional bandwidth and storage can be purchased as needed, user bands can be added as demand increases, and a variety of value-added services are available for larger deployments. Financial Flexibility Your pricing plan will be simple and affordable, so each product offers a simple plan without costly per-student fees. Additional service units can be purchased a pay-as-you-grow model.

12 Blackboard Training Are you looking to successfully implement your enterprise technology? Enhance the effectiveness of your online instruction and programs? Increase your adoption rates with both staff and students? Save time and money by equipping your staff with the skills they need to fully leverage your Blackboard deployment? Empower your staff with a full range of flexible training options customized to fit your needs. We ll give you the expertise needed to operate your Blackboard system and teach others how to impact education through the effective use of its functionality. Whether you are looking for a certification or to hone a specific skill set, we offer a variety of flexible training options to fit your needs. Available training formats include: Online Courses Regional Workshops Onsite Workshops Training Materials Custom Training. Training is available for: System Administrators Instructors/Faculty Trainers Support Personnel Course Designers

13 Blackboard Mobile Learn The Blackboard Mobile team is dedicated to providing the best possible experience to users enhanced mobile devices, all while reaching the greatest population of constituents on and off campus. The Blackboard Mobile Team has delivered Blackboard Mobile Learn to more than 600 institutions nationwide and employs a dedicated development team focused on each major mobile platform. We have a systematic project management-based system and dedicated business unit based in San Francisco that focuses solely on the mobile needs of our customers. Blackboard Mobile Learn 3.0 Features Blackboard Mobile Learn 3.0 currently supports much of your Blackboard Learn content, tools and functionality. The user sees the same Blackboard Learn features, enhanced for use in a native application. Currently we support bi-directional functionality on Announcements (instructors only), Blogs, Journals, Tasks, and Discussions. Some of the key features include: Push Notifications: Make it easy for students to stay on top of critical course activity. Students can elect to receive automatic, personalized notifications on their mobile devices that will connect them with course content in Blackboard Mobile Learn as it becomes available. Mobile Tests: Instructors can use the Mobile Test Creator to easily create mobile-compatible tests. Students have the flexibility to take these tests either through Blackboard Learn, or via a beautiful interface on their Android and ios devices. Announcements: Assignment due? Class cancelled? This is the place where instructors go to post the news students need to know now. Students have instant, on-the-go access to the latest announcements, and instructors can post announcements from their mobile devices. Grades: Students can find out how they did on their latest test or homework assignment by using the Grades tool. They'll even be sent a Push Notification as soon as an item in their course has been graded. No more waiting around wondering if a Grade has been posted. Tasks: Instructors can help students track and manage the progress of various tasks, from turning in homework assignments to midterm reminders to purchasing textbooks. The tasks tool allows students to mark when they ve started a task and when it s complete.

14 Pricing Blackboard Platform Licensing Vatterott Educational Centers 6000 FTE Item Year 1 Year 2 Year 3 Year 4 Year 5 Blackboard Learn for Academic Collaboration (Includes: Content Delivery, Content Management, Community Modules) $80,000 $82,400 $84,048 $84,888 $85,737 Mobile Learn $7,000 $7,210 $7,354 $7,427 $7,502 Blackboard Collaborate (Please see attached for information) $10,000 $10,300 $10,506 $10,611 $10,717 Managed Hosting $50,000 $51,500 $52,530 $53,055 $53,585 One-time Setup Fee waived Total $147,000 $151,410 $154,438 $155,981 $157,541 Optional Services Training (Faculty and IT Staff, See Attachment) $21,000 24/7 outside support through callcenter (please see attachment for information) Additional information required for pricing * Note: This is preliminary pricing. We offer a service to convert ecollege courses into our LMS which would require additional scoping to determine pricing. Also, promotional pricing for signing multi-year agreements.

15 Te Academic Collaboration Administration Onsite Blackboard Training Overview The Academic Collaboration Administration workshop introduces participants to the GUI-based administrative features of the Course Delivery, Community Engagement, and Content Management technology of Blackboard Learn. It covers the essential tools and functions accessible through the Administrator Panel, describes the administration features of the application, reviews procedures for managing system extensions, and outlines procedures for maintaining system security through the interface. The workshop does not provide instruction for managing the Blackboard Learn application at the server level. Workshop Topics Course Delivery o Administrator Panel Navigation o System and Course Roles o User Creation and Management o User Privileges o Course Creation and Management o Course Enrollments o Course Relationships and Term Support o Gateway Options o Data Integration o System-wide Tools and Utilities o Blackboard Collaborate o Achievements o Enterprise Surveys o Cloud Management o Notifications, Language Pack, and Tool Settings o Goals, Sub-Goals, and Categories for Standards Alignments o Course and Learner Performance Reports o Blackboard Building Blocks o System, Course, and Student Activity Reports o Log Files Community Engagement o Institution Roles o Institutional Hierarchy and Domains o Brands, Themes, and Color Palettes o Tabs and Modules o Cloud Management o Organizations and System-wide Discussions Content Management o Content Collection Management and Sharing o Blackboard Drive o XpLor Blackboard Inc. All rights reserved

16 Academic Collaboration Administration Onsite Blackboard Training o Workflows o Learning Object Catalog o Library and E-Reserves o Content Collection Search Tools o E-Portfolios Behind the Blackboard Resources Who Should Attend System administrators and support personnel who will be managing and supporting: Blackboard Learn (Release 9.1) Duration and Costs Workshop is 4 days in length (6 hours of instruction each day) 10,800 USD for up to 15 participants (training consultant travel and expenses are not included in the cost) For any questions, please training@blackboard.com or contact your Account Executive Blackboard Inc. All rights reserved

17 Te Academic Collaboration Essentials Onsite Blackboard Training Overview The Academic Collaboration Essentials workshop provides instruction on the essential features and functions of Blackboard Learn 9.1. Through a variety of activities, including hands-on exercises, participants learn how to organize and build a course online, monitor and assess student performance, and use communication tools to enhance interaction. Throughout the workshop, participants discuss pedagogical principles related to online learning, along with best practices for teaching in both Web-enhanced and fully online environments. Workshop Topics Day 1: Building Courses Designing Course Structure Social Learning Tools Course Structure, Themes, and Welcome Page Course Menu Course Customization Module Page (Home Page) Notification Settings Announcements, Instructor Contact Information Calendar and Messages Best Practice Topics: What makes for clear course navigation? How can you set up your course to provide clear navigation for students? What communication will be incorporated into the instruction? Which tools will be used? Presenting Dynamic Content Course Organization Content Editor Video Everywhere Accessibility Improvements Course Files, Links to Folders Course Links, Files, Tool links, and Web Links Mashups, such as You Tube, SlideShare, and Flickr Folders, Learning Modules, and Lesson Plans Achievements Goals Alignment Best Practice Topics: Where will you get content for your course? How can you best present it? Are there already some exemplary courses? In what ways can you use instructional design models in planning your course? Blackboard Inc. All rights reserved

18 Te Academic Collaboration Essentials Onsite Blackboard Training Day 2: Assessing Learners Creating and Managing Assignments Assignment Process Assignment Options To Do and Needs Grading Notification Modules Creating and Linking Rubrics Inline Grading Download Files Group Assignments SafeAssignments SafeAssign Reports Best Practice Topics: What are strategies for deterring plagiarism when designing assignments? What types of assignments can you do online? What are rubrics? How can rubrics save you time and drive student success? Creating and Managing Tests & Surveys Assessment Cycle Creation Process Auto-Graded Question Types Instructor-Graded Question Types Creation Settings and Test Deployment Options Question Import Grading Tests and Viewing Statistics Assessment Item Analysis Question Sets and Pools Random Block Tests Surveys Best Practice Topics: What are the benefits of different question types? What are strategies to deter cheating? How can tests be used in ways other than summative assessment? Mastering the Grade Center Column Organization Columns and Manual Grade Entry Display Options and Settings Grading Periods and Schemas Download Grade Center to Excel Calculated Columns for Average, Total, and Weighted Grades Grading Exceptions Smart Views to Customize Display Color Coding Best Practice Topics: How can you use the Grade Center to flag at risk students? What are some Grade Center shortcuts? Blackboard Inc. All rights reserved

19 Te Academic Collaboration Essentials Onsite Blackboard Training Day 3: Managing Communication and Collaboration Monitoring and Retaining Students Tracking Content Access Review Status Adaptive Release Retention Center Notifications Performance Dashboard Course Statistics Student and Course Activity Reports Best Practice Topics: What are some of the reasons students are not successful in online classes? How can you use Blackboard tools to overcome these obstacles? How does sequencing content lead to student success? Designing Engaging Discussions Forums and Threads Options for Organizing Discussions Discussion Enhancements Effective Question Design Forum Settings and Roles Netiquette Guidelines Rate, Search, and Tag Tools Collect, Filter, Sort, and Print Options Adding Grades and Comments My Blackboard Best Practice Topics: What are the benefits of discussions within online courses? What are best practices for creating, managing, and assessing discussions? Building Communities Online Groups and Group Sets Group Management Building Block Manual, Random, and Self-Enroll Options Group Communication Options Group Assignments Group Options for Adaptive Release and Smart Views Blogs Individual, Group, and Course Options Journals Public and Private Options Wikis Options for Monitoring Participation and Grading Best Practice Topics: How can you best incorporate groups online? What are some ways to assess group participation or contribution? Which collaborative tool should you use for which activity? How are they different? Blackboard Inc. All rights reserved

20 Te Academic Collaboration Essentials Onsite Blackboard Training Day 4: Discovering and Sharing Content and Creating E-Portfolios Sharing and Collaborating with Content File Upload WebDav/BbDrive Files and Folder Permissions xplor Overview Versions Tracking Passes Workflows Discovering Content Metadata Bookmarks Learning Objects Catalog Reusable Objects Library Content Library Collections E-Reserves Creating and Managing E-Portfolios Who Should Attend Personal and Basic Portfolios E-Portfolio Artifacts E-Portfolio Templates Best Practice Topics: What are some of the ways that portfolios are used? How can they be assessed? What are best practices for organizing and sharing content? Instructors, course builders, and supporting staff who will be using and/or managing: o Blackboard Learn 9.1, SPx. Duration and Costs Workshop is 4 days in length (6 hours of instruction each day) $10,800 USD for up to 15 participants (training consultant travel and expenses are not included in the cost) For any questions, please training@blackboard.com or contact your Account Executive Blackboard Inc. All rights reserved

21 Comprehensive Technology Help Desk Solutions Always On, Always Available PEOPLE Technology is a strategic enabler for higher education. As these technologies are used more extensively to teach on campus and online, the level of support demanded by faculty, staff and students is growing. On most campuses, the once, widely accepted 9-5 service model is no longer meeting the needs of today s students. They demand convenience, increased channels of support and more availability. For an institution s IT department, meeting such demands is increasingly difficult due to reduced resources, declining budgets and limited self-service options. TECHNOLOGY DATA Blackboard s comprehensive help desk solution provides a flexible, cost-effective customer service model designed to meets the unique needs of your students, faculty, and staff 24/7/365. As an extension of your on-site team, our self-service options and live advisors enable you to: Improve end user satisfaction and adoption Focus limited staff on complex support issues Off-load routine inquiries to self service technologies or Blackboard advisors BENEFITS Improve end user satisfaction & adoption Focus limited staff on complex issues Gain insight into problem areas Removing Barriers to Teaching and Learning Supported Technologies Blackboard Learn TM and other learning management systems 100 different applications and technologies Via our seamless integration with Blackboard Learn TM we can quickly resolve high volume elearning inquiries like password resets, course availability, navigational support and technical troubleshooting for students and faculty. And we don t just stop with Learning Management System help desk support. Blackboard supports the entire learning ecosystem, including over 100 different applications and technologies such as operating systems, Microsoft Office software, browsers, plugins, collaboration, , Google apps, remote access / VPN, hardware, etc making it easier for both students and faculty. blackboard.com

22 Delivering World-class Service Adopting a holistic approach to support, one that includes a mixture of people, technology and data is how Blackboard is helping institutions deliver world-class service to their students, faculty and staff. We are helping institutions transform their service models by relying on people to deliver a more personalized experience, leveraging technology to integrate systems and quickly access data and utilize data to identify student needs and improve your own processes. PEOPLE: Deliver personalized service to further student engagement and increase satisfaction Team of professional, highly trained advisors Personalized service enabled by our differentiating advisor desktop Multi-channels of support: live chat, phone, and web TECHNOLOGY: Self-service options to empower students and increase operational efficiency by reducing call volume and providing faster question resolution Automated Password Reset Tool with integrated voice response (IVR) Blackboard Learn Integration Technology platform that integrates student data from various systems (SIS, CRM) DATA: Optimize your staff resources and continuously improve your operation Easily track performance and measure first call resolution rates Identify key trends and adjust support levels as needed Measure technology effectiveness and increase adoption Blackboard HelpDesk Solution Options TECHNOLOGY ONLY Enhance your support services with self service technologies BLENDED ADVISOR & TECHNOLOGY Extend your resources and increase service levels with knowledgeable support advisors DEDICATED ADVISOR & TECHNOLOGY Add dedicated agents for enhanced and tailored support for your institution Blackboard Support Technology Platform Enables multi channel support and end user self service (including password reset) to increase satisfaction and reduce cost Shared Live Support Advisors Knowledgeable, personalized 24/7 service increase user satisfaction and adoption Dedicated Live Advisors Dedicated advisors trained specifically to provide tailored, always available support for your institution Advisor Desktop Provides advisors integrated student information from various sources allowing advisors to resolve issues quickly and efficiently Business Intelligence Reporting Timely insight into problem areas and metrics enables continuous operational improvement Implementation Services & Support Ensures new helpdesk operations and data integrations are set up quickly and continue to run smoothly Moving Beyond the One Size Fits All Support Model We understand that your institution s support needs are unique, that s why our flexible solution model allows you to determine what level of support will best meet your helpdesk support needs. It also allows you to quickly change models when you feel the time is right. Contact us today for more information on our Help Desk Solutions , Massachusetts Avenue, NW 6th Floor Washington, DC , ext. 4 Copyright Blackboard Inc. All rights reserved. Blackboard, the Blackboard logo, BbWorld, Blackboard Learn, Blackboard Transact, Blackboard Connect, Blackboard Mobile, Blackboard Collaborate, Blackboard Analytics, Blackboard Engage, Edline, the Edline logo, the Blackboard Outcomes System, Behind the Blackboard, and Connect-ED are trademarks or registered trademarks of Blackboard Inc. or its subsidiaries in the United States and/or other countries. Blackboard products and services may be covered by one or more of the following U.S. Patents: 8,265,968, 7,493,396; 7,558,853; 6,816,878; 8,150,925 blackboard.com

23 Building a 21st Century Teaching, Learning, and Collaboration Environment Blackboard Collaborate is designed for 21st-century education, an environment in which educators require a solution to help them squarely meet the multitude of academic, technical, and financial demands they face. An environment that must enable real-time online teaching, learning, and collaboration in ways that are engaging, personal, and meaningful to today s technologically-savvy, mobile-enabled learners a generation of learners determined to participate actively in their education. Blackboard Collaborate Mobile Collaboration Today s active learners expect access to education opportunities whenever they want from wherever they are on their ios and Android devices. Blackboard Collaborate mobile web conferencing enables educational institutions to respond to this student-centric priority by providing access for anyone, anywhere, and on any LMS, enabling students to collaborate and learn on the go. With Blackboard Collaborate mobile capabilities, participants can easily join a live web conference to view session content, communicate via chat and audio, and interact in many ways answering poll questions, raising their hands, joining a breakout session to replicate the classroom experience. Plus, participants can access session recordings in audio and video formats on any mobile device. Blackboard Collaborate Web Conferencing Blackboard Collaborate goes well beyond traditional web conferencing and instant messaging to meet the expansive collaboration needs of today s educators and learners. Our highly-accessible web conferencing capabilities enable your institution to support virtual classroom teaching, meetings, webinars, professional development, and more with robust features, such as interactive whiteboard, multipoint video, breakout rooms, surveys, polling, and application and desktop sharing. blackboardcollaborate.com

24 Blackboard Collaborate Enterprise Instant Messaging With enterprise instant messaging, your institution can create an education network to support office hours, informal ad hoc meetings, and collaboration sessions all initiated through online presence and instant messaging. Give students the ability to see who from their learning network is available to quickly work together and solve problems using audio, video, chat, application sharing, or whiteboard. Blackboard Collaborate Voice Authoring Make the learning process more interesting and engaging by adding a human, personal touch, even when interaction is not live. With voice authoring, instructors can add voice instructions, annotation, and commentary to course pages as well as personalized coaching, feedback, and assessments to online courses delivered through your LMS. Integrating Blackboard Collaborate with your LMS Blackboard Collaborate integrates with leading learning management systems and provides APIs for custom applications. So you can improve online learning outcomes while reducing the overhead and inconvenience of working with disparate systems. Maximizing Benefits with Professional Services To achieve the full benefits of a collaboration solution, you must think strategically about deployment, adoption, and uses. Our on-staff professional services consultants will work closely with you to determine academic and administrative goals and build the pathways to meet them. Blackboard Collaborate: Platform, Services, Proven Practices Designed for education, optimized for learning Wide spectrum of collaboration choices for everyone Highly accessible to support individual needs and learning styles Active learning experience on pc, tablet, or mobile device Open standards for greater interoperability Reliable and dependable, with high ROI Why Blackboard Collaborate? Greater learner engagement for better outcomes More learner-tolearner, class-to-class collaboration Efficient and effective professional development Greatest access and reach for increased enrollments Savings on travel and related expenses For more information collaboratesales@blackboard.com Visit bbcollaborate.com Try Blackboard Collaborate FREE for 30 days at bbcollaborate.com/try blackboardcollaborate.com 10 East 40th St, Floor 11 New York, NY Copyright Blackboard Inc. All rights reserved. Blackboard, the Blackboard logo, Blackboard Collaborate, and Behind the Blackboard are trademarks or registered trademarks of Blackboard Inc. or its subsidiaries in the United States and/or other countries.