Helm 3 to Plesk migration guide

Transcription

1 Helm 3 to Plesk migration guide 1 Preface About This Document Feedback Migration scope Objects hierarchy Migrated Objects and Settings Not migrated Detailed mapping Admin migration Reseller migration User migration Limitations Resellers can t add DNS templates Virtual directories don t support URL redirection All domains in a subscription share one IP Forwarding domain limitations Virtual directories can be created only in virtual directories Only one ASP.NET/ PHP version is configured in Hosting Plan Some hosting plan limits are migrated to toggles Some plan limits are not migrated Different file system structure Exotic ODBC DSN types Web Scheduler doesn t support URLs... 27

2 Undeletable domain in subscription... 27

3 1 Preface 1.1 About This Document This document is intended for hosting service providers who are considering a migration to Parallels Plesk Panel 10.3 from hosting platform Parallels Helm 3. The document describes migration scope, limitations, and detailed business objects mapping between Helm 3 and Plesk Feedback If you have found an error in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback using the online form at Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error.

4 2 Migration scope 2.1 Objects hierarchy Helm 3 and Plesk 10 are pretty similar: HELM 3 PLESK 10 Admin Admin Reseller Reseller Plan Reseller Reseller Plan User Hosting Plan Customer Service Plan Package Subscription Domain Domain Services Services 2.2 Migrated Objects and Settings The section describes what objects and settings are migrated. Server o Global DNS records Admin o Admin account details o Reseller plans Resellers o Reseller account details o Hosting plans o Extra features (with limitations) o DNS settings (with limitations) Users o User account details Packages (with limitations) Domains o Content o Forwarding domains and domains without hosting o Mail POP3 accounts Mail content (with limitations)

5 o o o o o o o o o o Forwarders Catch all (with limitations) Multi-recipient addresses FTP accounts (with limitations) Databases (with limitations): Users Content (MySQL and MSSQL only. Access files are not migrated) MIME types ODBC DSNs DNS records Subdomains Domain aliases Web settings Shared SSL (with limitations) Virtual directories (with limitations) 2.3 Not migrated Web scheduler tasks Secure folders ColdFusion FrontPage Statistics Domain registrars Web schedules Custom error pages

6 3 Detailed mapping 3.1 Admin migration Personal Details Location in Plesk: Profile & Preferences Title String N/A First Name(s) String Contact name = Last Name, First Name(s) Last Name String Contact name = Last Name, First Name(s) Company Name String Company name Address Strings Address, all address strings concatenated Town String City State/Country String State/Province Country Selection Country ZIP/PostCode Number Postal/ZIP code Daytime Tel. String Phone, only if Mobile tel. is empty Evening Tel. String Phone, only if Daytime tel. is empty Mobile Tel. String Phone Fax Tel. String Fax Primary Address String Secondary Address String , only if primary is empty Servers The migration is only for single server Helm 3 installations Services All configured services are mapped to corresponding settings in Plesk. Because specific type of service is not specified during migration it doesn t really matter that Plesk doesn t support some of services that Helm 3 supports. Type of service is only that matters. Here is the list of all Helm 3 services grouped by type: Database DNS FTP Mail Microsoft Access Microsoft SQL Server 2000 Microsoft SQL Server 2005 Microsoft SQL Server 7 MySQL 4 MySQL 5 Microsoft DNS Server Simple DNS Plus Gene6 FTP Server Microsoft FTP Rhinosoft Serv-U hmailserver Mail Ipswitch Imail

7 MailEnable MDaemon Mail Merak Mail SmarterMail Statistics AWStats DeepMetrix Livestats 5 DeepMetrix Livestats 6 DeepMetrix LiveStats XSP SmarterStats Web IIS 5 IIS Service settings In Helm 3 some settings and limits are configured on per service basis. Settings are mapped to global Plesk settings, limits are transferred to every reseller plan Web services Physical Root Path String Ignored IP Address Selection Ignored Application Pool Isolation Toggle Reseller Plan/Permissions/IIS application pool management in every reseller plan Default App Pool Name String Ignored Parking Page String Ignored Include Logs Usage Toggle Settings/Server Settings/Include in the disk space /log files Default Write Permissions Toggle Hosting Plan/Hosting Parameters/Additional write/modify permissions in every hosting plan Paths (ASP Path, Perl App. Path, String Ignored PHP App. Path, etc.) Default ASP.Net Version Selection Hosting Plan/Hosting Parameters/Microsoft ASP.NET support/asp.net managed runtime version in every hosting plan ASP.NET2 App Pool Name String Ignored Default PHP Version Selection Hosting Plan/Hosting Parameters/PHP support/php version in every hosting plan CFusion App. Path String Ignored CFusion * App. Map String Ignored Scripts Directory String Ignored Flash Remoting Dir. String Ignored CFusion DSN API URL String Ignored CFusion Admin Password String Ignored FP Admin Username String Ignored FP Admin Password String Ignored FrontPage Port Number Ignored FP SMTP Server String Ignored

8 Fix FP Perms on Install Toggle Ignored Fix FP Perms on Remove Toggle Ignored Fix FP Perms on Check Toggle Ignored Secure Folder Type Selection Ignored Secure Filter Path String Ignored ISAPI FileName String Ignored Secure Folder Realm String Ignored Maximum Domains Number Ignored Web Farm Ignored Bandwidth Collection Toggle Ignored DiskSpace Collection Toggle Ignored IIS6 Shared SSL Domain String See Shared SSL section below. Shared SSL Folder String See Shared SSL section below. Tools & Utilities/IIS Application Pool/Global Settings/Place domains in a shared = true Shared SSL In Helm 3 name of shared SSL domain is configured in IIS5/6 service settings. In Plesk a special domain is created during the migration under admin with the same name as in Helm, so shared SSL URLs stays unchanged after the migration process. Content of shared SSL folders is migrated automatically. Migration administrator should transfer SSL certificate manually to the Plesk domain. Limitation: shared SSL status for add-on domains (2 nd and subsequent domains in a package) is not migrated. All content of SSL folders is moved to private/ssl folder in Plesk, so a site administrator may enable shared SSL using Plesk UI and move the content using Plesk File Manager Mail services IP Address Selection Ignored Create Default Account Toggle Ignored Default POP3 Account String Ignored Default Catch All? Toggle Ignored Max. Mailbox Size Number Reseller Plan/Resources/Mailbox size and Mail Account/General/Mailbox/Mailbox size; Note: different mail services specify different units of measurement in Helm, for example it is KB for MailEnable or Bytes for IpswitchImail. This field is not supported by MerakMail, so mailboxes migrated from MerakMail service have unlimited mailbox size. Auto Add MX Record Toggle Ignored Auto Rebuild DNS Records Toggle Ignored Auto Remove Domains Toggle Ignored Maximum Domains Number Ignored Mail Server Group Ignored Mail Server Priority Number Ignored MailEnable

9 Bandwidth Collection Toggle Ignored DiskSpace Collection Toggle Settings/Server Settings/mailboxes, Settings/Server Settings/mailing lists hmailserver hmailserver Version Selection Ignored v4.3+ Username String Ignored v4.3+ Password String Ignored Ipswitch Imail Physical Root Path String Ignored MDaemon Mail MDaemon Version Selection Ignored Enable Anti Spam Toggle Ignored Enable Anti Virus Toggle Ignored Merak Mail Default Account Type Selection Ignored Default Auto Response Selection Ignored DiskSpace Collection Toggle Settings/Server Settings/mailboxes, Settings/Server Settings/mailing lists Physical Mail Path String Ignored Smarter Mail SmarterMail Version Selection Ignored Admin Username String Ignored Admin Password String Ignored Server Port Number Ignored SMTP Port Number Ignored IMAP Port Number Ignored POP3 Port Number Ignored Physical Root Path String Ignored Max. Recipients per Msg Number Ignored Max. Domain Space (MB) Number Ignored Max. Message Size (KB) Number Ignored Require SMTP Auth. Toggle Ignored Content Filtering Menu Toggle Ignored Spam Menu Toggle Ignored Stats Menu Toggle Ignored List Menu Toggle Ignored Bandwidth Collection Toggle Ignored DiskSpace Collection Toggle Settings/Server Settings/mailboxes, Settings/Server Settings/mailing lists Database services Admin Username String Ignored Admin Password String Ignored Server IP Address Selection Ignored Server Port Number Ignored Maximum Databases Number Ignored DiskSpace Collection Toggle Settings/Server Settings/Include in the disk space /Microsoft SQL databases or Settings/Server Settings/Include in the disk space /MySQL databases

10 Microsoft Access (no settings) Ignored Microsoft SQL Server Server Instance Name String Ignored Database Collation String Ignored Maximum DB Size (MB) Number Reseller Plan/Resources/Microsoft SQL database quota in every reseller plan MySQL ODBC Driver Version Selection Ignored Use Old Password Format Toggle Ignored FTP services Physical Root Path String Ignored IP Address Selection Ignored Log File Path String Note: Rhinosoft Serv-U doesn t have this field. Bandwidth Collection Toggle Ignored Gene6 Installation Path String Ignored Rhinosoft Serv-U Serv-U Log File Format String Ignored DNS services DNS Group Name String Ignored Default Name Server String Ignored Optional Name Server String Ignored Refresh Interval Number Settings/DNS Template Settings/SOA Records Template/Refresh interval Retry Delay Number Settings/DNS Template Settings/SOA Records Template/Retry interval Expire Limit Number Settings/DNS Template Settings/SOA Records Template/Expire interval Minimum Time To Live Number Settings/DNS Template Settings/SOA Records Template/Minimum TTL Default Zone Administrator String Ignored Microsoft DNS Server Forward Zone IPs String Ignored Simple DNS Plus Interface URL Port Number Ignored Interface Password String Ignored Statistics services Plesk doesn t have settings for statistics services, so all settings are ignored.

11 3.1.4 Resources In Helm 3 resources group service by type and specify load-balancing settings. It is not required to do resource migration for single server installations Resellers Helm 3 s resellers are migrated to Plesk resellers. Note resellers in Helm 3 are unable to create their own domains Reseller Plans Helm 3 s reseller plans are migrated to Plesk s reseller plans. Helm 3 allows selecting configured resource for every type (Web, DB, Stats, Mail, and FTP). This selection is ignored for all resources but DB MySQL / Microsoft SQL selection is honored and controls which limits are affected in Plesk s plan Set Up Extra Features Plesk doesn't have counterpart for extra features specified in reseller plans (hosting plan's extra features are migrated to Plesk's addons). However, extra features purchased by resellers are migrated by creating custom per-resellers plans. For example, if reseller R was created under reseller plan PLAN and purchased extra feature "10 domains" in quantity of 7, migrator creates reseller plan "PLAN for R" with 70 more domains and signs up reseller R to that plan. Migrated: Extra Bandwidth (MB) Extra Domains Extra Diskspace (MB) Extra FTP Accounts Extra POP3 Accounts Extra Mail Aliases Extra MRA Accounts Enable DNS Zone Manager Extra ODBC DSNs Extra Sub-Domains Extra Domain Aliases Extra Shared SSL Installation Extra Frontpage Website Extra ColdFusion DSN Extra SQL Server 2000 Database Extra MySQL 4 Database Extra MySQL 5 Database Extra SQL Server 7 Database Extra SQL Server 2005 Database Extra Web Schedule

12 Not migrated: Custom Extra Feature Extra MRA Recipients Enable MIME Type Manager Enable File Manager Enable Custom HTTP Error Pages Enable Web Forwarding Enable Parent Paths Enable Web Permissions Enable Default Docsg Extra Virtual Directories Extra ASP Website Extra PERL Website Extra PHP Website Extra PHP5 Website Extra CGI-Bin Installation Extra ASP.NET Website Extra ASP.NET 2 Website Extra Python Website Extra ColdFusion Website Extra Secure Folder Installation Extra LiveStats 5 Installation Extra LiveStats 6 Installation Extra LiveStats XSP Installation Extra AWStats Installation Extra Database User Extra SmarterStats Installation Resource limits In the tables below Plesk setting value corresponds to settings in Reseller Plans. Also see Some plan limits are not migrated problem Global limits Helm 3 setting Setting type Plesk setting Domains Number Resources/Domains Bandwidth Number Resources/Traffic; Resources/Notify Upon Reaching = 0 Diskspace Number Resources/Disk space; Resources/Notify Upon Reaching = 0 Domain Aliases Number Resources/Domain aliases; Permissions/Domain aliases management = true Web limits Helm 3 setting Setting type Plesk setting System resource Selection Ignored

13 ODBC DSNs Number Resources/ODBC Connections Sub Domains Number Resources/Subdomains; Permissions/Subdomains management = true ASP Number Ignored ASP.NET Number Ignored ASP.NET 2 Number Ignored Perl Number Ignored PHP 4 Number Ignored PHP 5 Number Ignored Python Number Ignored CGI-BIN Number Ignored ColdFusion Number Ignored ColdFusion DSNs Number Resources/ColdFusion DSN connections FrontPage Webs Number Resources/FrontPage accounts Virtual Directories Number Ignored Web Schedules Number Permissions/Scheduler management Shared SSL Number Resources/Shared SSL Links; Permissions/Shared SSL Management = true Secure Folders Number Ignored Allow Web Forwarding Toggle Ignored Allow Parent Paths Toggle Ignored Allow Website Permissions Toggle Permissions/Additional write/modify permissions management Default Docs Toggle Ignored Custom Error Pages Toggle Ignored MIME Type Editor Toggle Ignored File Manager Toggle Ignored limits Helm 3 setting Setting type Plesk setting System resource Selection Ignored POP3 Accounts Number Resources/Mailboxes = (POP3Accounts + Mail Aliases Number MailAliases + MultiRecipientAddresses) Multi-Recipient Addresses (MRA) Number MRA List Size Limit Number Ignored Resources/Mailbox size = Unlimited; Resources/Total mailboxes quota = Unlimited; Resources/Mailing lists = Unlimited; Permissions/Mailing lists management = true; FTP limits Helm 3 setting Setting type Plesk setting System resource Selection Ignored FTP Accounts Number Resources/Additional FTP accounts, Permissions/ Additional FTP accounts management = true; Permissions/Anonymous FTP management = true DNS limits

14 Helm 3 setting Setting type Plesk setting Enable DNS Resource Toggle Honored System resource Selection Ignored DNS Zone Editor Toggle Permissions/DNS zone management = (Enable && DNSZoneEditor? true : false) Statistics limits Helm 3 setting Setting type Plesk setting Permissions/Web Statistics Management System resource Selection Ignored AWStats Installations Number Ignored Database limits Plan has three MSSQL-related limits (MaxMSSQL7DBs, MaxMSSQL2KDBs and MaxMSSQL2005DBs) and two MySQL-related limits (MaxMySQLDBs, MaxMySQL5DBs). Upon migration those limits are summed and assigned to corresponding Plesk limit. Helm 3 setting Setting type Plesk setting Enable Database Resource Toggle Ignored System resource Selection Ignored Databases Number Resources/MySQL databases; Resources/ Microsoft SQL Server databases Max Database Users Number N/A Resources/MySQL database quota = Unlimited; Resources/Microsoft SQL Server databases = Unlimited; Permissions/Database server selection = true IP Address Manager Migrated to Tools & Utilities/IP Addresses Global DNS Settings Migrated to Settings/DNS Template Settings Domain Reg. Settings Not migrated. See Tools & Utilities/Register Domain Names Web Scheduler Admin Not migrated. 3.2 Reseller migration Personal Details Reseller personal details migrated the same way as admin personal details.

15 3.2.2 Global DNS Settings Not migrated, see Resellers can t add DNS templates limitation Domain Reg. Settings Not migrated Users Helm 3 s users are migrated to Plesk customers. In Helm 3 users are not signed up to a hosting plan, rather they create package for a hosting plan and then add domains to that package. In Plesk situation is close only users are called customers, and packages are called subscriptions Hosting Plans Helm 3 s hosting plans are migrated to Plesk hosting plans Set Up Extra Features Plesk's counterpart to extra feature defined at reseller level is addon. Addons are defined at reseller level (not on plan level as in Helm), so extra features from all hosting plans are gathered and migrated to reseller. Plesk's addons have several limitations: Migrated: Addon names must be unique. o Solution: Unique name is created by adding internal addon identifier. For example, two extra features named "Extra" will become "Extra" and "Extra #34" where 34 being the unique identifier. Addon can be purchased only in single quantity. o Solution: For purchases in quantities other than 1 migrator creates fake addons and purchases them once. For example, purchase of extra feature "Extra" in quantity of 11 will become purchase of extra feature "Extra x11". Addon can be purchased only once. o Solution: For multiply purchases of same extra feature migrator creates fake addon and purchases that addon once. For example, if feature "Extra" was purchased twice in quantities 10 and 1 migrator will create fake addon "Extra x11" and purchase that addon once. Extra Bandwidth (MB) Extra Domains Extra Diskspace (MB) Extra FTP Accounts Extra POP3 Accounts Extra Mail Aliases Extra MRA Accounts Enable DNS Zone Manager Enable Custom HTTP Error Pages Enable Web Permissions

16 Not migrated: Extra ODBC DSNs Extra Sub-Domains Extra Domain Aliases Extra Shared SSL Installation Extra ASP Website Extra PERL Website Extra PHP5 Website Extra CGI-Bin Installation Extra Frontpage Website Extra ASP.NET 2 Website Extra Python Website Extra ColdFusion Website Extra ColdFusion DSN Extra SQL Server 2000 Database Extra MySQL 4 Database Extra MySQL 5 Database Extra SQL Server 7 Database Extra SQL Server 2005 Database Extra Web Schedule Custom Extra Feature Extra MRA Recipients Enable MIME Type Manager Enable File Manager Enable Web Forwarding Enable Parent Paths Enable Default Docsg Extra Virtual Directories Extra PHP Website Extra ASP.NET Website Extra Secure Folder Installation Extra LiveStats 5 Installation Extra LiveStats 6 Installation Extra LiveStats XSP Installation Extra AWStats Installation Extra Database User Extra SmarterStats Installation Resource limits In the tables below Plesk setting value corresponds to settings in Hosting Plans Global limits Domains Number Resources/Domains Bandwidth Number Resources/Traffic; Resources/Notify Upon

17 Reaching = 0 Diskspace Number Resources/Disk space; Resources/Notify Upon Reaching = 0 Domain Aliases Number Resources/Domain aliases; Permissions/Domain aliases management = true Web limits There is a (minor) limitation in migrating ASP.NET and PHP limits: Only one ASP.NET/ PHP version is configured in Hosting Plan. Enable Web resource Toggle Hosting Parameters/Enable hosting System resource Selection Ignored ODBC DSNs Number Resources/ODBC Connections Sub Domains Number Resources/Subdomains; Permissions/Subdomains management = true ASP Number Hosting Parameters/Microsoft ASP support = (ASP!= 0) ASP.NET Number Hosting Parameters/Microsoft ASP.NET support ASP.NET 2 Number = (ASP.NET!=0 ASP.NET2!=0 ); Hosting Parameters/ASP.NET managed runtime version = (ASP.NET2!=0? 2.0.x : 1.1.x ) Perl Number Hosting Parameters/Perl support = (Perl!= 0) PHP 4 Number Hosting Parameters/PHP support = (PHP4!=0 PHP 5 Number PHP5!= 0); Hosting Parameters/Run PHP as = CGI application; Hosting Parameters/PHP version = (PHP5!= 0? 5.x : 4.x ) Python Number Hosting Parameters/Python support = (Python!= 0) CGI-BIN Number Hosting Parameters/CGI support = (CGI-BIN!= 0) ColdFusion Number Hosting Parameters/ColdFusion support = (ColdFusion!= 0) ColdFusion DSNs Number Resources/ ColdFusion DSN connections FrontPage Webs Number Resources/FrontPage accounts; Hosting Parameters/ Microsoft FrontPage support = (FrontPageWebs!= 0); Hosting Parameters/Microsoft FrontPage over SSL support = false; Hosting Parameters/ Remote Microsoft FrontPage authoring = false Virtual Directories Number Ignored Web Schedules Number Permissions/ Scheduler management Shared SSL Number Resources/Shared SSL Links; Permissions/Shared SSL Management = true Secure Folders Number Ignored Allow Web Forwarding Toggle Ignored Allow Parent Paths Toggle Ignored Allow Website Permissions Toggle Hosting Parameters/Additional write modify permissions Default Docs Toggle Ignored Custom Error Pages Toggle Hosting Parameters/Custom error documents MIME Type Editor Toggle Ignored

18 File Manager Toggle Ignored limits Enable Mail Resource Toggle Resources/Mailbox size = (Enable? Unlimited : 0); Resources/Total mailboxes quota = (Enable? Unlimited : 0); Resources/Mailing lists = (Enable? Unlimited : 0); Permissions/Mailing lists management =(Enable? true : false); Mail/Enable mailing lists = (Enable? true : false) System resource Selection Ignored POP3 Accounts Number Mail Aliases Number Multi-Recipient Addresses (MRA) Number MRA List Size Limit Number Ignored FTP limits Resources/Mailboxes = (Enable? (POP3Accounts + MailAliases + MRA) : 0) Enable FTP Resource Toggle Permissions/ Additional FTP accounts management = (Enable? true : false); Permissions/Anonymous FTP management = (Enable? true : false) System resource Selection Ignored FTP Accounts Number Resources/Additional FTP accounts = (Enable? FTPAccounts : 0) DNS limits Enable DNS Resource Toggle Honored System resource Selection Ignored DNS Zone Editor Toggle Permissions/DNS zone management = (Enable && DNSZoneEditor? true : false) DNS/Domain DNS zone = Master Statistics limits Helm supports DeepMetrix LiveStats services, which Plesk doesn t support. They are migrated to AWStats. Enable Statistics Resource Toggle Permissions/Web statistics management System resource Selection Hosting Parameters/Web statistics = (Enable? awstats : none ) AWStats Installations Number Ignored Hosting Parameters/accessible via password protected directory = false Database limits

19 Enable Database Resource Toggle Resources/MySQL database quota = (Enable? Unlimited : 0); Resources/Microsoft SQL Server databases = (Enable? Unlimited : 0); Permissions/Database server selection = (Enable? true : false) System resource Selection Ignored Databases Number Resources/MySQL databases or Resources/ Microsoft SQL Server databases Max Database Users Number N/A 3.3 User migration Personal Details User personal details migrated the same way as admin personal details Packages In Helm 3 user creates packages for a reseller s hosting plan and then adds domains to the packages. In Plesk packages are called subscriptions ; customer can add many domains to a single subscription and can have several subscriptions. However, there is a difference: in Plesk subscription has main domain which is created with subscription and can t be deleted. So there can t be empty subscriptions.

20 3.3.3 Domain files C:\domains\ -domain1.package1.com -wwwroot `-[www files/folders] -db -SSL `-[SSL files/folders] -logs `-[root files/folders] -domain2.package1.com -wwwroot `-(www files/folders) -db `-SSL `-(SSL files/folders) -logs `-(root files/folders) `-domain.package2.com -wwwroot `-[www files/folders] -db -SSL `-[SSL files/folders] -logs `-[root files/folders] HELM 3 PLESK 10 C:\inetpub\vhosts -domain1.package1.com -private -domain1.package1.com -db -logs `-[root files/folders] `-domain2.package1.com -db -SSL `-[SSL files/folders] -logs `-[root files/folders] `-httpdocs -domain1.package1.com `-[www files/folders] `-domain2.package1.com `-[www files/folders] `-httpsdocs `-[SSL files/folders] `-domain.package2.com -private `-domain.package2.com -db -logs `-[root files/folders] `-httpdocs `-domain.package2.com `-[www files/folders] `-httpsdocs `-[SSL files/folders] In Helm package is merely a group of domains, it exists only in Helm. Packages are migrated to Plesk s subscriptions. Note Shared SSL content of main domain are migrated into Plesk httpsdocs folder, SSL folders of addon domains are transfered into private/[domain name]/ssl folders Domain settings accounts Corresponding location in Plesk: Mail/ Addresses Account settings Plesk locations are relative to Address editing dialog for a specific account.

21 Address String General/ address Password String General/Password Set as the catch all account Toggle../Mail/Change Settings/Forward to address, global setting Enable responder Toggle Auto-Reply/Switch on auto-reply Auto Responder String Auto-Reply/Auto-reply message text Store & Forward To String Forwarding/Forward incoming messages to the following address forwarding forwarders (which are called mail aliases in plan limits) are migrated to Address with disabled mail box (unchecked General/Mailbox) Multi-recipient addresses Multi-recipient addresses are migrated to Address with disabled mail box (unchecked General/Mailbox) and enabled forwarding to several addresses FTP Accounts Corresponding location in Plesk: Websites & Domains/FTP Access. Helm 3 creates one predefined FTP account for each domain. Account is named after domain (e.g. domain.tst ), mapped to the home folder, has permissions to read and write. The account is not special and can be deleted. It will be migrated as an ordinary account. Note that in Plesk users can t write to the domain root. See Different file system structure limitation Account properties FTP username String FTP account name Password String New FTP password Can Read From Folder Toggle Read permission Can Write To Folder Toggle Write permission FTP Folder String Home directory File Manager Corresponding location in Plesk: Websites & Domains/File Manager. Note that in Plesk users can t write to the domain root. See Different file system structure limitation Virtual Directories Location in Plesk: Websites & Domains/Virtual Directories Virtual Directory properties

22 Path To Virtual Directory String N/A, see W/A in Virtual directories can be created only in virtual directories Virtual Directory Name String Name Physical Folder/URL Redirect Choice N/A, see Virtual directories don t support URL redirection limitation. Physical Folder String Path Allow Directory Browsing Toggle Directory browsing Redirect To URL String N/A Redirect to Exact URL Toggle N/A Secure Folders Both Helm 3 and Plesk support feature of securing folders with passwords. But the settings are not migrated in this version of product Domain Aliases Location in Plesk: Websites & Domains/Domain Aliases Sub Domains Location in Plesk: Websites & Domains, bottom of the page DNS Zone Editor Location in Plesk: Websites & Domains/DNS Settings ODBC DSNs Location in Plesk: Websites & Domains/ODBC Data Sources. Limitation: Helm 3 supports exotic ODBC DSN types ColdFusion DSNs Not migrated Database Manager Corresponding location in Plesk: Websites & Domains/Databases. In both Helm 3 and Plesk databases are created under domain, and users are created under database. Helm 3 allows creating databases of type Microsoft Access in addition to database type configured in package. Plesk doesn t support Access databases MIME Types Corresponding location in Plesk: Websites & Domains/Virtual Directories/[domain]/Mime Types.

23 Custom Error Pages Not migrated. Corresponding location in Plesk: Websites & Domains/Virtual Directories/[domain]/Error Documents FrontPage Extensions Not migrated. Location in Plesk: Websites & Domains/[domain]/Microsoft FrontPage support SSL Settings Location in Plesk: Websites & Domains/Shared SSL. However, for this option to appear, Shared SSL should be set up as outlined here Web Scheduler Location in Plesk: Websites & Domains/Scheduled Tasks/[user]. Task Name String Description Task Domain Select N/A Task URL String N/A, see Web Scheduler doesn t support URLs limitation Username String N/A Password String N/A Week Day, Month Day, Month, Minute, Hour Web Site Settings Strings Minutes, Hours, Days of month, Months, Days of week checkboxes Website IP IP Websites & Domains/Web Hosting Settings, see All domains in a subscription share one IP limitation Web Forwarding URL String Add New Domain/Hosting Type/Forwarding, see Forwarding domain limitations limitation Directory Browsing Toggle Websites & Domains/Virtual Directories/[domain]/Directory Properties/Directory browsing Parent Paths Toggle Websites & Domains/Virtual Directories/[domain]/Directory Properties/Allow to use parent paths Website Write Permissions Toggle Websites & Domains/[domain]/Additional write/modify permissions, however this affects httpdocs and httpsdocs folders only. Default Docs List Websites & Domains/Virtual Directories/[domain]/Directory Properties/Documents Application Pool Isolation Toggle Websites & Domains/Dedicated IIS Application Pool for Your Websites, setting affects all domains in a subscription.

24 ASP Toggle Websites & Domains/[domain]/Microsoft ASP support ASP.NET Select Websites & Domains/[domain]/Microsoft ASP.NET support Perl Toggle Websites & Domains/[domain]/Perl support PHP Select Websites & Domains/[domain]/PHP support Python Toggle Websites & Domains/[domain]/Python support CGI-Bin Toggle Websites & Domains/[domain]/CGI support, interesting thing is that in Helm 3 cgi-bin folder is an ordinary folder while in Plesk it is an application. ColdFusion Toggle Websites & Domains/[domain]/ColdFusion support, requires ColdFusion component to be installed Statistics In Helm 3 Statistics page shows current usage statistics and also allows to enable/disable advanced statistics generated using either AWStats or Webalizer. In Plesk Website & Domains\Web Statistics shows the current statistics, and Website & Domains\[domain]\Web statistics allows to enable/disable AWStats or Webalizer.

25 4 Limitations Resellers can t add DNS templates Virtual directories don t support URL redirection All domains in a subscription share one IP Forwarding domain limitations Virtual directories can be created only in virtual directories Only one ASP.NET/ PHP version is configured in Hosting Plan Some hosting plan limits are migrated to toggles Some plan limits are not migrated No alternative to Multi-Recipient Addresses Different file system structure Exotic ODBC DSN types Web Scheduler doesn t support URLs Undeletable domain in subscription 4.1 Resellers can t add DNS templates In Helm 3 both admin and resellers are able to add entries to Global DNS Settings. Plesk s alternative, DNS Template Settings is available only to admin. Reseller s DNS entries are merged with user DNS records. 4.2 Virtual directories don t support URL redirection In Helm 3 virtual directory can either map to a physical path or redirect to an URL. In Plesk URL redirection is not supported. Such directories are not migrated. 4.3 All domains in a subscription share one IP In Helm 3 there is an option (available only to admin) to assign different IPs to different domains in one package. In Plesk an IP is assigned to a subscription and all domains in a subscription use it. Plesk uses single IP for all domains in subscription so the migration agent has to change domain IP sometimes. The migration uses following algorithm to choose IP for subscription: If domain is the only one in a package it's IP will be used; If there are several domains in a package, shared IP of some domain will be used; If all domains in package use dedicated IP and web service has shared IP, service's IP will be used; If web service has dedicated IP, some shared IP from ones assigned to web server will be used; If all IPs on web server are dedicated, error will be reported and package will be skipped. 4.4 Forwarding domain limitations In Helm 3 forwarding is a domain property, and can be turned on and off. It doesn t prevent other domain properties from being changed. In Plesk hosting type can t be changed to forwarding for

26 default domain. It can be changed for other domains, but making domain a forwarding domain removes all subdomains (and probably resets other settings too). The web-settings of forwarding domains are not migrated. 4.5 Virtual directories can be created only in virtual directories In Helm 3 virtual directories can be created anywhere in the directory tree. For example, it is possible to create virtual directory myvdir inside physical hierarchy a/b/c. Plesk doesn t allow that directly. However, there is a solution. First the migration creates physical hierarchy a/b/c. Then at the root it creates virtual directory a targeting to /a, then inside a it creates b targeting to /a/b, then inside b it creates c targeting to /a/b/c. Then inside c it creates myvdir virtual directory. 4.6 Only one ASP.NET/ PHP version is configured in Hosting Plan In Helm 3 reseller is able to configure both ASP.NET / PHP versions independently (there are limits for both versions).in Plesk s Hosting Plan it is possible to specify either a single version that user will not be able to change or give user a permission to select between two versions (there are actually three versions, third being None ). Hence the situation where user is able to select between single ASP.NET/PHP version and None can t be migrated. The migration gives the user full access (at least one limit is not zero) or disables the feature completely (both limits are zeroes). 4.7 Some hosting plan limits are migrated to toggles Some hosting plan limits in Helm 3 are numbers, like number of Perl installations. In Plesk corresponding limits are toggles, like enable/disable Perl. 4.8 Some plan limits are not migrated Not all Helm 3 s plan limits are migrated to Plesk. See Reseller Plan limits and Hosting Plan limits for the list. 4.9 Different file system structure In Helm 3 users have full access to domain root (with one exception they can t access logs folder). So it is likely that users store their data in domain root. In Plesk users can t write to the domain root. There are special folders like wwwroot or httpdocs which are available for writing, but all other folders are locked. Since Plesk allows changing website root folder the solution is to replicate Helm 3 folders structure (except for logs folder) in httpdocs, and change site s root to httpdocs\wwwroot. Directory structure in Helm 3: C:\domains\[domain] :domain s root, [L,R,W] -wwwroot :site s root, [L,R,W] -sub :root for the sub subdomain, [L,R,W]

27 -logs :logs directory, [L,R,W] -W3SVCxxx :logs for the web site #xxx, [] -db :?, [L,R,W] 4.10 Exotic ODBC DSN types Helm 3 supports exotic ODBC DSNs: Text (.csv and.txt files). Plesk doesn t support such DSNs Web Scheduler doesn t support URLs In Helm 3 web scheduler tasks can only access an URL. In Plesk scheduler can only execute scripts. Helm 3 also allows specifying secure folder credentials for the URL. Web scheduler tasks are not migrated Undeletable domain in subscription In Helm 3 customer can delete any domain from a package. In Plesk subscription has special domain which can t be deleted (that domain was created with subscription). The migration selects the oldest and not forwarding domain and makes it the special one.